Name: Medical Alert
Rating: 3.8

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Verified Customer

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Robert Basile Circle Pines, MN

I have epilepsy and had numerous falls, so it was time to get Medical Alert. Although it has a few bugs, it really is a good service. I like using it, even if the Pendant is too sensible.

9 years ago

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Verified Customer

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Lois Chapman St George, UT

They've offered a very good service! I have no problem at all using it. I'm 91 years old and have fallen a couple of times, but I'm very satisfied with what they offer.

9 years ago

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Verified Customer

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Joan Wooten Bloomfield, NM

I have no other loved ones with me, it's just myself, and I'm definitely satisfied with the service. They were great when it came to talking to the representatives. It's just as advertised!

9 years ago

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Verified Customer

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Bishop Cummins Carrollton, GA

The main reason I got Medical Alert is because I'm 89 years old and so far it's been great! Not much has happened yet, but I had the fire department show up after I pressed the button by accident, so it makes me feel very secure.

9 years ago

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Verified Customer

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Martha Best Sunnyvale, CA

A friend suggested Medical Alert after I had a stroke. I haven't used it for an emergency after the stroke, however, I can say I'm very satisfied with the service.

9 years ago

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Verified Customer

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Anonymous Spokane, WA

I had a lot of trouble with the first one I got. We had a hard time getting it to work, I believe it was the reception of the apartment I live in. Besides that, they have good customer service. I haven't had to use it that much, but overall, the service is fine.

9 years ago

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Verified Customer

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Meg Blase Fresno, CA

I actually feel safe with Medical Alert because they immediately respond when I do the monthly test, or even when I accidentally set it off. It provides me the knowledge of knowing that I, if I ever needed it, I'll get help.

9 years ago

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Verified Customer

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William Tinder Tilton, IL

I decided to purchase Medical Alert after falling a lot, and so far they've been great! I like using it and I love the fact that they're very professional.

9 years ago

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Verified Customer

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James Paddock Milwaukee, WI

I purchased a Pendant from Medical Alert after having a stroke. Now I use it everyday and it's awesome! Their product is very good and everybody I speak with is very polite.

9 years ago

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Chistopher

I am very impressed and thankful for this service. The devices work well and the people I deal with are very friendly, knowledgable, and helpful. I had to use this service for a medical emergency and I found it extremely effective. This is an invaluable and necessary service. Great job!!!

10 months ago

Reply from Medical Alert

Christopher, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Sep. 12th, 2025

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Verified Customer

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Helen

Have the security I need. They help when needed.

3 months ago

Reply from Medical Alert

Helen, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Mar. 30th, 2026

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Verified Customer

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Judy

Advice of my doctor due to health issues

3 months ago

Reply from Medical Alert

Thank you for your feedback, Judy! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 26th, 2026

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Monica Forest City, IA

It works! I was taking a shower and although, you can wear it in the shower, I hung it on a towel bar within my reach. It wasn't secure on the towel bar and fell to the floor. Immediately the alarm went off and within seconds an operator was on the unit asking if I was needing help. I explained that I was okay and that it fell on the floor accidently and I was okay. I felt foolish, but, relieved that it worked and she heard my voice.

2 years ago

Reply from Medical Alert

Thank you, Monica! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Mary Dagnino Fishkill, NY

I did not know it needed cellular. I don’t have any . We moved the base to every window. I was going to return it but kept it hooked up while I looked for another brand. Today I knocked over my walker and a friend came to me saying someone is talking in the kitchen. I went and turned it off quickly and in time to cancel the call. The fall button is very sensitive. I will keep it and make sure it works. I have it facing the window and in it is under pendant light. I had called to make sure the call was cancelled. When I was setting it up I didn’t realize I hit the button. All of a sudden 2 police and 2 paramedics were at my door. Q

7 years ago

Reply from Medical Alert

Hi Mary,
Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like to discuss your account and discuss your overly sensitive device.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Mark A Critser Woodburn, OR

The main reason I got a Medical Alert it was because of my wife, she works on Swing Shift. She always little busy during the day all the time. I am US Disabled Veteran and I have other disabilities too. When you are homebound disabled person, YOU have to make YOU strong. People Will - stop dropping in, stopping by for a visit and in end, the phone calls now have been far and few. I didn't want to be alone while she was out and working. So Gussie, my little dog, he's a long hair wiener dog he thinks he is a German Shepherd. So I thought about getting a Medical Alert. and so I wouldn't hesitate to use it if I need it. So I made my self stronger and independent . VA thinks it's very good for me. I think it's very good for Mark. Mark A Critser Woodburn, OR

8 years ago

Reply from Medical Alert

Hi Mark,

We love hearing from our customers. Thanks so much for your feedback! We appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Tammy Goslow

I went with this home fall detect unit and had it for 5 months absolutely loved it exclamation. The price was right for myself. The people on the other end for emergency calls are very friendly and helpful one time they were backed up and didn't respond as quick but for the most part they're very fast. They also offered one free month and a lock box. They have Southern Accents no hard to understand foreign language accent. I then decided because I fell twice at work and once walking to call and ask about their mobile units. This is where became frustrating for me the first unit worked for fall detect it was the same price as I was paying for my home device but $10 more for fall detect on the go unit which I thought it was okay and worth it as they would be able to GPS my position. Setup work great fall the tech twerk then in shower it turned on the next day I realize from a fall that fall detector was no longer working so I believe it shorted out they sent me a replacement very quickly within 2 days unfortunately fall detect did not work they sent me another replacement fall the tech did not work on the go unit. Now they are sending me the Elite model for the same price but she has given me two months free for as long as I hold the unit so it works out to be the same price as I was paying for the home unit. I'm hoping that this one will work. Even though my mother is frustrated and says the system is junk which I'm on the edge about technology can fail technology is not a hundred percent. I'm very young and I've been enjoyed the home unit I'm just working out the Kinks for the go unit which I would not recommend the elite unit seems a little more complicated but having more things to carry so I will give it a try. So far service 4 the dispatchers, troubleshooters, and testing anyone that I've spoken with has been so helpful and polite amazing help that is why I'm willing to give the elite a try if it does not work then I would have to say in Canada it's not very good for mobile unit but I will see home unit price was right and comparable to others and very friendly service so yes home unit is good for Canadians with my experience. I hope from Reading other people's reviews if I do decide to go with another service provider that I do not have trouble with finances and getting it back I will write more reviews later

8 years ago

Reply from Medical Alert

Hi Tammy,

Thank you for providing such a detailed review! This helps customers when making decisions about the services they feel are right for them.

Medical Alert systems keep tens of thousands of customers safe every day.

I hope your Elite device is working well and providing you safety and peace of mind. Don't hesitate to reach out to us again if there's anything we can do.

Sincerely,
Alex
Customer Reviews Manager

Feb. 22nd, 2018

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Michael T

I purchased this service for my parents. I recognize that medical alert systems is a highly competitive arena. Like a lot of industries, the breakout for me is hands down Customer Service. I called today about an issue that my folks were having. I was very impressed with the reps that I talked to. My impression was that was talking to people with a lot of integrity. So much so that I feel that I am new ambassador for "Medical Alert." They are the best!.

8 years ago

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Ann Merklin

Have not had to use this yet, but even when I dropped it, they immediately responded as the “drop” to them was considered a “fall” and they wanted to make sure I was alright! SO nice to know they are there if needed! They even told me not to worry when I apologized for dropping it! They just wanted, again, to make sure I was OK, and would've sent help had I needed it! Salem, OR

9 years ago

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Verified Customer

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Patricia

Gives me confidence that I am safe. I have had good service.

5 months ago

Reply from Medical Alert

Patricia, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Feb. 20th, 2026

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Verified Customer

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Kay

Like very prompt response when device senses a “fall” .

5 months ago

Reply from Medical Alert

Thank you for your feedback Kay! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 6th, 2026

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Verified Customer

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Linda

They supplied all the things I needed to stay safe at a reasonable cost.

5 months ago

Reply from Medical Alert

Linda, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Feb. 6th, 2026

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Vickie

always knows the answer to my questions. Very reasuing. Connected me with the person I needed.

6 months ago

Reply from Medical Alert

Vickie, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 13th, 2026

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Verified Customer

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David

Device has worked well since subscription started,until 12/3/25, has been nonoperational since. had misplaced paperwork, finely found & am awaiting a call from y'all what to do!! david hefner

7 months ago

Reply from Medical Alert

We’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 17th, 2025

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Verified Customer

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Pearlene

I FFEEL SAFER WITH IT AND THE ONLY THING IS A ACCIDENTLY SET IT OFF AT TIME AND DON'T INTEND TO!!!!

7 months ago

Reply from Medical Alert

Pearlene, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Dec. 12th, 2025

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Marlene

I am happyu with the system , but not with the large devise I would perfer a smaller alert medalion. medalion

7 months ago

Reply from Medical Alert

Thanks so much for sharing your feedback, Marlene! We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Dec. 11th, 2025

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Emma

Having issues with the button each time we test it. Have to call and stay on phone LONG time to get to talk to someone and then i guess they are resetting it.

7 months ago

Reply from Medical Alert

Emma, we take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 11th, 2025

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Carlene

It's easy to set up and gives me peace of mind that if I need help it will be available.

7 months ago

Reply from Medical Alert

Carlene, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Dec. 11th, 2025

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Arlene

I know for a fact that Medic Alert buttons work. My mother accidentally hit hers. Before she could call and cancel the alert, the EMTs had arrived.

8 months ago

Reply from Medical Alert

Thank you for your feedback Arlene! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 20th, 2025

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Marilyn

I did online research on the top systems and Medical Alertseemed best for my wants and needs.

8 months ago

Reply from Medical Alert

Marilyn, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 10th, 2025

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Karen Johnson

You received my returned products on 2/26/26. On March 10th, Norleen confirmed that my refund had been processed on 3/2/26. Here I sit on 3/17/26 with no refund posting to my charge account. I have attempted 4 separate calls over the past 2 days......only to be placed on hold for what would be more than 30 minutes, if I had waited longer. ON EACH OCCASION. Just as I'm typing this, my hold time is exceeding 18 minutes. Would hate to think how'd you respond if I had an emergency. PLEASE REFUND MY MONEY!!!

4 months ago

Reply from Medical Alert

Karen, thank you for your feedback. We’re sorry to hear about your experience. This is not the level of satisfaction we strive to provide for our customers. I have sent you a private message requesting some additional information. Thank you in advance.

Mar. 19th, 2026

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Evelyn

some parts are good to very good and some parts of it are lousy. I would have quit a month ago without an employee named Eric.

10 months ago

Reply from Medical Alert

Thanks so much for your feedback, Evelyn! We value our customers and appreciate the time you took to share your experience. Please feel free to reach out to our customer service department with any additional questions or issues 1-800-906-0872.

Sep. 5th, 2025

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P Davis

I cannot stress enough how poor this company is in terms of product quality, customer service, and billing. The button regularly malfunctions, causing the system to think I pushed the button, even when I am not wearing it. I receive a check-in call; however, if I don't answer, they leave me a message, rather than calling emergency services or my emergency contacts. Their billing is terrible. Every couple of months, I receive phone calls and letters that my account is overdue and in danger of being canceled. It is not. When I try to call billing, the wait time is over an hour. The callback feature does not work. And the automated messages are broken, giving programming code for what it should say, rather than an actual update. I have repeatedly tried emailing them about billing issues, but I have never received a response. Customer support does not exist. It is almost impossible to get an agent on the phone (again, over an hour wait time). When I finally get someone on the phone, they tell me they will look into it or that they have a new billing system (they have been telling me this for 2 years). Today, I am trying to cancel service, but have been on hold for 2 hours. Do not use this company.

6 months ago

Reply from Medical Alert

Thank you for your feedback. We’re sorry to hear about your experience. Please feel free to reach our customer service department at CustomerResolutions@medicalalert.com. By providing your account information a representative would be happy to call you back and assist.

Jan. 8th, 2026

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Logan

Good luck in getting any money back after you no longer need this device. Case 12114902 I have been trying to get my refund from the return of this med alert since September 2025. They have made a very difficult time in our lives more difficult. I returned this device September 29th, 2025, was told to call in 2 weeks to close the account. I called October 24th, 2024 and was told the device had been received and the account would be closed and I would receive my refund within 10 days. I called again November 3rd, 2025 to verify the account had been closed and was told yes it had been closed and the refund was on the way. I called again December 9th, 2025, again about the refund I had not received. And was told the refund would be expedited and I would receive it within 3-5 business days. Ref # 12382630 I spoke to Michelle. I called again December 18th, 2025, as I have not received my refund. And again was told it would be received within 2 business days. In the amount of $343.00. I received a refund on my account January 2nd, 2026, in the amount of around $312.00 and as it was in pending status, it got reversed by Medical alert. I received an e mail telling me the case has been resolved. IT HAS NOT BEEN RESOLVED! They have stolen my money for this device that has been returned since September 2025! It feels like they are just holding on and charging me the monthly fee, I DO NOT HAVE THIS DEVICE SIINCE SEPTEMBER 2025, NOR DO I NEED IT ANY LONGER, I AM NOT USING THE SERVICE FOR MY MOTHER ANY LONGER!

6 months ago

Reply from Medical Alert

Logan, thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced regarding your refund. This is not the level of service we strive to provide, and we understand how upsetting this situation has been. Please call our Customer Service Department 1-800-906-0872 or CustomerResolutions@medicalalert.com to have this escalated over to our supervisor team to assist in getting this resolved.

Jan. 8th, 2026

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Verified Customer

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Susan

just recieved a call to let me know my battery was low Really appreciate that. I put my alert on a chain did not like the cloth one.

1 year ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 7th, 2025

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Verified Customer

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Vinette

I like that it is small and.that there is not a big unit attached to it. The charging dock is great. Thanks for the unit.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Vinette! We value our customers and appreciate the time you took to share your experience.

Dec. 16th, 2024

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Verified Customer

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Sandor

I like the prompt response that I get whenever the alarm goes off and the courtesy of the employees when speaking with them.

2 years ago

Reply from Medical Alert

Thank you, Sandor! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 8th, 2024

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Alvin

The medical alert is primarily for my 98 year old dad who still lives alone. He handles it well and I feel better knowing he can just push the button.

2 years ago

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Mina Denver, CO

The app is worthless. Whenever we get a quick flash message that a button has been pushed, we don’t know what happened. The notification makes no sound, and goes away after we see it. The bracelet falls off constantly. Emergency services folks are wonderful but we never know the outcome unless we call their direct number.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 10th, 2024

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Verified Customer

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susan kolts Accord, NY

Representatives were very helpful and knowledgeable. We were always treated with kindness and respect. We feel very safe with Medical Alery

2 years ago

Reply from Medical Alert

Thank you, susan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Judith Belli Irwin, PA

Medical alert system working well. I am now wearing my fall alert button higher up on my chest to try not to set it off when there is no emergency.

2 years ago

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Arnhild The Bronx, NY

Whenever I have had reason to contact Med Alert — for lost or false alarms — i have always been treated courteously and expeditiously.

2 years ago Edited October 13, 2023

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Martha Warsaw, IN

Very nice and helpful sales people, equipment was simple and easy to install and allowed for operational testing to make sure it worked.

2 years ago

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sharon Greene Reston, VA

The company was good in letting me know when my medical alert device had to be replaced, and ask that I check my system once a month.

3 years ago

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Alice E Brown Cheshire, MA

I prefer to wear a bracelet rather than a necklace. I've had two bracelets and didn't like either of them. I would prefer one with a clasp, like a watch. Right now, I'm not wearing anything as I can't find my bracelet.

3 years ago

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Patricia S. Temple Chester, PA

I recently moved and had a few problems with how I wore my pendant and you always called me back. I think I have solved it now.

3 years ago

Reply from Medical Alert

Thank you for your feedback. If you have any questions or concerns about your equipment, please call our Customer Service Department 1-800-906-0872 one of our representatives will be happy to assist you.

Dec. 26th, 2025

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Helen MacIntyre Phoenix, AZ

Thank goodness, I haven't had an emergency. However I have had a couple of false alarms and it was taken care of with kindness and caring.

3 years ago

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Ervin Chabrouillaud Grover Beach, CA

It seems to work the way it should because all the tests and the accidents of me setting it off makes me feel I have spend wisely.

3 years ago

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SAPeterson Menomonee Falls, WI

Add on prices without comparable improvement in services. Specifically, have failed to contact designated person after events with customer. Have tried to correct this problem numerous times without success.

3 years ago

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Lois Nugent Novi, MI

I talked to a rep when my price was raised and asked to be billed every month , and that has not happened. I assume I will get billed when my next billing cycle comes up. Am not happy because that is too much at one time.

3 years ago

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Verified Customer

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June E. Bailey Saint Petersburg, FL

I inadvertently set an alarm off, and was instantly answered. And they were very nice and understanding of the mistake I made.

3 years ago