Name: Medical Alert
Rating: 3.8

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Verified Customer

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Anonymous Safety Harbor, FL

I feel that they do a good job! When I look into buying it, they were very informative. The only problem I had was that the alarm system kept going off. It's also a little expensive but still worth it.

9 years ago

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Verified Customer

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Rose Mancuso West Palm Beach, FL

Very good! Their customer service is very good! Thank God I haven't had to actually use the device, but I really do think everything about the service is great!

9 years ago

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Verified Customer

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Barbara Schrager Hartsdale, NY

The service has been fine for an elderly person that lives alone like myself. I haven't had a problem with it. All I can say is that I've been very happy with it.

9 years ago

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Verified Customer

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Beverly Martinez San Antonio, TX

I've had a very good experience with Medical Alert! It was very easy to use, activate and it's comfortable to wear. I love using it, it makes me feel safe at my age.

9 years ago

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Verified Customer

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Brenda Heacock Albuquerque, NM

It's been a good and helpful service. So far I've set it off 3 times by accident, but it really is the safe thing to do. On my experience, everything has been very good.

9 years ago

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Verified Customer

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Robert Basile Circle Pines, MN

I have epilepsy and had numerous falls, so it was time to get Medical Alert. Although it has a few bugs, it really is a good service. I like using it, even if the Pendant is too sensible.

9 years ago

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Verified Customer

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Lois Chapman St George, UT

They've offered a very good service! I have no problem at all using it. I'm 91 years old and have fallen a couple of times, but I'm very satisfied with what they offer.

9 years ago

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Verified Customer

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Joan Wooten Bloomfield, NM

I have no other loved ones with me, it's just myself, and I'm definitely satisfied with the service. They were great when it came to talking to the representatives. It's just as advertised!

9 years ago

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Verified Customer

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Bishop Cummins Carrollton, GA

The main reason I got Medical Alert is because I'm 89 years old and so far it's been great! Not much has happened yet, but I had the fire department show up after I pressed the button by accident, so it makes me feel very secure.

9 years ago

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Verified Customer

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Martha Best Sunnyvale, CA

A friend suggested Medical Alert after I had a stroke. I haven't used it for an emergency after the stroke, however, I can say I'm very satisfied with the service.

9 years ago

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Verified Customer

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Anonymous Spokane, WA

I had a lot of trouble with the first one I got. We had a hard time getting it to work, I believe it was the reception of the apartment I live in. Besides that, they have good customer service. I haven't had to use it that much, but overall, the service is fine.

9 years ago

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Verified Customer

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Meg Blase Fresno, CA

I actually feel safe with Medical Alert because they immediately respond when I do the monthly test, or even when I accidentally set it off. It provides me the knowledge of knowing that I, if I ever needed it, I'll get help.

9 years ago

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Verified Customer

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William Tinder Tilton, IL

I decided to purchase Medical Alert after falling a lot, and so far they've been great! I like using it and I love the fact that they're very professional.

9 years ago

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Verified Customer

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James Paddock Milwaukee, WI

I purchased a Pendant from Medical Alert after having a stroke. Now I use it everyday and it's awesome! Their product is very good and everybody I speak with is very polite.

9 years ago

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Verified Customer

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Cynthia Union Township, Ohio

I want to return and cancel service I do not like the way you have to recharge all the time

2 months ago

Reply from Medical Alert

Thank you for your feedback, Cynthia. We apologize for the frustration you've encountered with having to recharge the device. We've reached out to you through a private message to gather more information and assist with your request. Our team would be happy to review your options and help resolve this matter.

Aug. 17th, 2026

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Verified Customer

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Doug Detroit, Michigan

No charging or batterys convient but button too touchie

2 months ago

Reply from Medical Alert

Thank you for your review, Doug. We are sorry to hear the button is being too touchy. I sent you a private message requesting some additional information to locate your account. Thank you again, and we look forward to speaking with you soon.

Aug. 17th, 2026

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Verified Customer

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James Winder, Georgia

features all in one package size of device

2 months ago

Reply from Medical Alert

Thank you, James! We appreciate your kind feedback and the trust you place in us.

—The Medical Alert Team

Aug. 10th, 2026

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Amira Henshaw Los Angeles, California

I’m going to rate 5stars because medical alert team are top notch and caring.

1 month ago

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Monica Forest City, IA

It works! I was taking a shower and although, you can wear it in the shower, I hung it on a towel bar within my reach. It wasn't secure on the towel bar and fell to the floor. Immediately the alarm went off and within seconds an operator was on the unit asking if I was needing help. I explained that I was okay and that it fell on the floor accidently and I was okay. I felt foolish, but, relieved that it worked and she heard my voice.

2 years ago

Reply from Medical Alert

Thank you, Monica! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Mary Dagnino Fishkill, NY

I did not know it needed cellular. I don’t have any . We moved the base to every window. I was going to return it but kept it hooked up while I looked for another brand. Today I knocked over my walker and a friend came to me saying someone is talking in the kitchen. I went and turned it off quickly and in time to cancel the call. The fall button is very sensitive. I will keep it and make sure it works. I have it facing the window and in it is under pendant light. I had called to make sure the call was cancelled. When I was setting it up I didn’t realize I hit the button. All of a sudden 2 police and 2 paramedics were at my door. Q

8 years ago

Reply from Medical Alert

Hi Mary,
Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like to discuss your account and discuss your overly sensitive device.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Mark A Critser Woodburn, OR

The main reason I got a Medical Alert it was because of my wife, she works on Swing Shift. She always little busy during the day all the time. I am US Disabled Veteran and I have other disabilities too. When you are homebound disabled person, YOU have to make YOU strong. People Will - stop dropping in, stopping by for a visit and in end, the phone calls now have been far and few. I didn't want to be alone while she was out and working. So Gussie, my little dog, he's a long hair wiener dog he thinks he is a German Shepherd. So I thought about getting a Medical Alert. and so I wouldn't hesitate to use it if I need it. So I made my self stronger and independent . VA thinks it's very good for me. I think it's very good for Mark. Mark A Critser Woodburn, OR

8 years ago

Reply from Medical Alert

Hi Mark,

We love hearing from our customers. Thanks so much for your feedback! We appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Tammy Goslow

I went with this home fall detect unit and had it for 5 months absolutely loved it exclamation. The price was right for myself. The people on the other end for emergency calls are very friendly and helpful one time they were backed up and didn't respond as quick but for the most part they're very fast. They also offered one free month and a lock box. They have Southern Accents no hard to understand foreign language accent. I then decided because I fell twice at work and once walking to call and ask about their mobile units. This is where became frustrating for me the first unit worked for fall detect it was the same price as I was paying for my home device but $10 more for fall detect on the go unit which I thought it was okay and worth it as they would be able to GPS my position. Setup work great fall the tech twerk then in shower it turned on the next day I realize from a fall that fall detector was no longer working so I believe it shorted out they sent me a replacement very quickly within 2 days unfortunately fall detect did not work they sent me another replacement fall the tech did not work on the go unit. Now they are sending me the Elite model for the same price but she has given me two months free for as long as I hold the unit so it works out to be the same price as I was paying for the home unit. I'm hoping that this one will work. Even though my mother is frustrated and says the system is junk which I'm on the edge about technology can fail technology is not a hundred percent. I'm very young and I've been enjoyed the home unit I'm just working out the Kinks for the go unit which I would not recommend the elite unit seems a little more complicated but having more things to carry so I will give it a try. So far service 4 the dispatchers, troubleshooters, and testing anyone that I've spoken with has been so helpful and polite amazing help that is why I'm willing to give the elite a try if it does not work then I would have to say in Canada it's not very good for mobile unit but I will see home unit price was right and comparable to others and very friendly service so yes home unit is good for Canadians with my experience. I hope from Reading other people's reviews if I do decide to go with another service provider that I do not have trouble with finances and getting it back I will write more reviews later

8 years ago

Reply from Medical Alert

Hi Tammy,

Thank you for providing such a detailed review! This helps customers when making decisions about the services they feel are right for them.

Medical Alert systems keep tens of thousands of customers safe every day.

I hope your Elite device is working well and providing you safety and peace of mind. Don't hesitate to reach out to us again if there's anything we can do.

Sincerely,
Alex
Customer Reviews Manager

Feb. 22nd, 2018

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Michael T

I purchased this service for my parents. I recognize that medical alert systems is a highly competitive arena. Like a lot of industries, the breakout for me is hands down Customer Service. I called today about an issue that my folks were having. I was very impressed with the reps that I talked to. My impression was that was talking to people with a lot of integrity. So much so that I feel that I am new ambassador for "Medical Alert." They are the best!.

9 years ago

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Ann Merklin

Have not had to use this yet, but even when I dropped it, they immediately responded as the “drop” to them was considered a “fall” and they wanted to make sure I was alright! SO nice to know they are there if needed! They even told me not to worry when I apologized for dropping it! They just wanted, again, to make sure I was OK, and would've sent help had I needed it! Salem, OR

9 years ago

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Henry

I do not give them any credence. They are terrible. Their sales department lies about what their offer encompasses. Their customer service reps are rude and nasty. I have an open dispute against them. Beware

6 months ago

Reply from Medical Alert

Thank you for taking the time to provide your feedback. We’re really sorry to hear about your experience. I have sent you a private message requesting some additional information. Thanks in advance!

Apr. 22nd, 2026

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Marian

Been with this company for a few years. Sent back a neclace that was to detect falls. Suposed to be refunded. Terrible customer service trying to resolve refund. Had to make 3 phone calls.

6 months ago

Reply from Medical Alert

Thank you for taking the time to provide your feedback. We’re really sorry to hear about your experience. I have sent you a private message requesting some additional information. Thanks in advance!

Apr. 8th, 2026

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Verified Customer

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Paul

I only used it once in a year but it worked. Fire department was here in just a couple minutes.

7 months ago

Reply from Medical Alert

Paul, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Apr. 1st, 2026

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Verified Customer

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Emilia

No issues, the customer service is outstanding. I don't even think my mother in law is wearing it.

7 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 19th, 2026

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Carolyn

It has a good reputation I trusted the reviews. I am now on my third watch in seven months. One problem after another I wish I could return and not have the problems.

7 months ago

Reply from Medical Alert

Thank you for your feedback. We’re sorry to hear about your experience. I have sent you a private message requesting some additional information.

Mar. 19th, 2026

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Arlene

My conservator ordered it. I can't wear the alarm around my neck, as it hits my kitchen sink and that sets it off. I've also set it off while sleeping. After several false alarms I quit wearing it.

7 months ago

Reply from Medical Alert

Arlene, thank you for taking the time and sharing your valuable feedback with us. Feel free to call our customer service department at 1-800-906-0872 or CustomerResolutions@medicalalert.com so that we can discuss your account with you to see if there are other options that may be a better solution for you. Please be well, safe and take care.

Mar. 17th, 2026

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Joann

After I had a heart incident and surgery I felt it was an appropriate decision .

7 months ago

Reply from Medical Alert

Thank you for your feedback Joann! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Mar. 11th, 2026

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Valerie

Converted from previous limited M.A.system . Too long ago to remember reason for original buy but it's been satisfactory so I continued.

7 months ago

Reply from Medical Alert

Thanks so much for your feedback Valerie! We value our customers and appreciate the time you took to share your experience.

Mar. 11th, 2026

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Robert

my alert device use to let me know when the battery is low & needs to be charged. It no longer is doing that, so it's a matter of guess work for me when to charge it

9 months ago

Reply from Medical Alert

Robert, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872. Our representatives will be happy to assist.

Jan. 23rd, 2026

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Dorothy

Sluggish about keep promises. Wants to charge to mail forms for return of item I did not order. Service is great. I have no problems with service.

9 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 15th, 2026

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Susan

Good customer service. Easy to setup. Quality equipment except very sensitive sometimes it goes off just putting on mom’s coat.

10 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 2nd, 2026

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Nell

The sign up process was easy. The options for service were what we were looking for. The contract flexibility was also what we preferred.

10 months ago

Reply from Medical Alert

Thank you, Nell! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2025

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Eloise

I don't think it is set up correct I am disable in my attempt and have many times asked someone else to do lt

10 months ago

Reply from Medical Alert

Thank you for your feedback. If you have any questions or concerns about your equipment, please call our Customer Service Department 1-800-906-0872 so that we can resolve this matter efficiently.

Dec. 26th, 2025

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Kathryn

I'm not happy at all. Several weeks ago I feel and broke my fibula. I pressed in medical alert necklace and it didn't do it different thing. I had to count on 911. I'm going to hook up my Amazon echo and I'll watch out to come get this box and reimbursement place

10 months ago

Reply from Medical Alert

Kathryn, thank you for your feedback. We’re sorry to hear about your experience. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 17th, 2025

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Celia

It's great! I've had to use it several times and the squad is here in 5 minutes . I have an issue with falling I am 71.

10 months ago

Reply from Medical Alert

Celia, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Dec. 12th, 2025

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Concetta

Makes me safe I am not alone even though I am alone I get help very quickly and easily Thank you Medical Alert

11 months ago

Reply from Medical Alert

Concetta, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Nov. 10th, 2025

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Shannon L

Horrible customer service! Received multiple email, phone and home mail notifications that my account was over due when in fact it had been paid in December of 2025. After confirming with 4 separate customer service representatives that the account is paid in full, waiting several times on hold with billing (no less than 30 minutes each time before being allowed a callback request) and 3 emails to customer service, I am still getting calls and notifications. Billing does not return callback requests and I have yet to receive an email confirmation that the issue has been resolved. So frustrating and such a waste of time. We had used Medical Alert for one year prior and wanted to renew. Will not renew again and if this issue isn’t confirmed, I will be canceling.

8 months ago

Reply from Medical Alert

Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-906-0872 or CustomerResolutions@medicalalert.com so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.

Mar. 4th, 2026

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Verified Customer

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Barbara

Medical Alert watch has met all my needs as far as functions. It is a hardship on my budget. Senior widow income is only social security.

8 months ago

Reply from Medical Alert

Thank you for your feedback Barbara! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 6th, 2026

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LT

I discontinued service with Medical Alert due to additional charges on my account that was not authorized and addition to a product that didn’t hold a charge. I tried to resolve these issues with the promise of a new device and refund of the unauthorized charges. Neither promise was completed. The device has been returned and I am still awaiting a refund of the annual payment.

1 year ago

Reply from Medical Alert

LT, thank you for taking the time to leave us a review and bringing this to our attention. To resolve this matter efficiently, please call our Customer Service Department 1-800-906-0872 so that we can escalate this matter to our supervisor team to investigate further.

Aug. 27th, 2025

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Susan

just recieved a call to let me know my battery was low Really appreciate that. I put my alert on a chain did not like the cloth one.

1 year ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 7th, 2025

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Verified Customer

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Vinette

I like that it is small and.that there is not a big unit attached to it. The charging dock is great. Thanks for the unit.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Vinette! We value our customers and appreciate the time you took to share your experience.

Dec. 16th, 2024

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Verified Customer

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Sandor

I like the prompt response that I get whenever the alarm goes off and the courtesy of the employees when speaking with them.

2 years ago

Reply from Medical Alert

Thank you, Sandor! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 8th, 2024

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Alvin

The medical alert is primarily for my 98 year old dad who still lives alone. He handles it well and I feel better knowing he can just push the button.

2 years ago

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Mina Denver, CO

The app is worthless. Whenever we get a quick flash message that a button has been pushed, we don’t know what happened. The notification makes no sound, and goes away after we see it. The bracelet falls off constantly. Emergency services folks are wonderful but we never know the outcome unless we call their direct number.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 10th, 2024

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Verified Customer

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susan kolts Accord, NY

Representatives were very helpful and knowledgeable. We were always treated with kindness and respect. We feel very safe with Medical Alery

2 years ago

Reply from Medical Alert

Thank you, susan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Judith Belli Irwin, PA

Medical alert system working well. I am now wearing my fall alert button higher up on my chest to try not to set it off when there is no emergency.

3 years ago