Name: Medical Alert
Rating: 4.3

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Verified Customer

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Mina Denver, CO

The app is worthless. Whenever we get a quick flash message that a button has been pushed, we don’t know what happened. The notification makes no sound, and goes away after we see it. The bracelet falls off constantly. Emergency services folks are wonderful but we never know the outcome unless we call their direct number.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 10th, 2024

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Verified Customer

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susan kolts Accord, NY

Representatives were very helpful and knowledgeable. We were always treated with kindness and respect. We feel very safe with Medical Alery

2 years ago

Reply from Medical Alert

Thank you, susan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Judith Belli Irwin, PA

Medical alert system working well. I am now wearing my fall alert button higher up on my chest to try not to set it off when there is no emergency.

2 years ago

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Verified Customer

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Arnhild The Bronx, NY

Whenever I have had reason to contact Med Alert — for lost or false alarms — i have always been treated courteously and expeditiously.

2 years ago Edited October 13, 2023

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Martha Warsaw, IN

Very nice and helpful sales people, equipment was simple and easy to install and allowed for operational testing to make sure it worked.

2 years ago

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Verified Customer

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sharon Greene Reston, VA

The company was good in letting me know when my medical alert device had to be replaced, and ask that I check my system once a month.

2 years ago

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Verified Customer

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Alice E Brown Cheshire, MA

I prefer to wear a bracelet rather than a necklace. I've had two bracelets and didn't like either of them. I would prefer one with a clasp, like a watch. Right now, I'm not wearing anything as I can't find my bracelet.

2 years ago

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Patricia S. Temple Chester, PA

I recently moved and had a few problems with how I wore my pendant and you always called me back. I think I have solved it now.

3 years ago

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Helen MacIntyre Phoenix, AZ

Thank goodness, I haven't had an emergency. However I have had a couple of false alarms and it was taken care of with kindness and caring.

3 years ago

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Verified Customer

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Ervin Chabrouillaud Grover Beach, CA

It seems to work the way it should because all the tests and the accidents of me setting it off makes me feel I have spend wisely.

3 years ago

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SAPeterson Menomonee Falls, WI

Add on prices without comparable improvement in services. Specifically, have failed to contact designated person after events with customer. Have tried to correct this problem numerous times without success.

3 years ago

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Lois Nugent Novi, MI

I talked to a rep when my price was raised and asked to be billed every month , and that has not happened. I assume I will get billed when my next billing cycle comes up. Am not happy because that is too much at one time.

3 years ago

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June E. Bailey Saint Petersburg, FL

I inadvertently set an alarm off, and was instantly answered. And they were very nice and understanding of the mistake I made.

3 years ago

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Verified Customer

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Jane Filer

They are quick to fulfill my needs and easily answer my questions and concerns. I would recommend this company to anyone.

3 years ago

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Bonnie Scanlon Three Lakes, WI

When ever I have questions they are able to answer them in a way that I can understand. THat is important t to me. I can understand

3 years ago

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MARCIA KOTTKAMP Clayton, IN

I HAVE'NT HAD TO USE THEM FOR AN EMERGENCY YET, BUT WHEN I HAVE ACCIDENTLY HIT THE BUTTON THEY HAVE ANSWERED IMMEDIATELY.

3 years ago

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POA for Elizabeth Oleniacz Pittsburgh, PA

When you call for technical support they can't answer questions in customer service about the battery issue and Techs aren't available! Automated messages are not clear which product is low charged so confused

3 years ago

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Verified Customer

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Kimberly Phelan Branford, CT

So far the device works well, haven't had to use it for emergencies yet but we successfully tested it recently and that went very smooth.

3 years ago

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Verified Customer

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Robert Hunt Fresno, CA

Usually a quick response. Not always. My grandmother is challenging at times. Accidentally pushes button. Everyone who answered, has always been kind and professional

3 years ago

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Verified Customer

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Sara J Beard Fairview, AR

I have never had an emergency but several times have activated the alarm by mistake and operators call immediately to see if I need help

3 years ago

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Phyllis Gottlieb New York, NY

I reported when I put my button on the charger it was no longer saying, "your button is now charging," I was sent new button immediately.

3 years ago

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Verified Customer

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Wanda Yocum Cambridge, OH

When I had changed my credit card I forgot to tell Medical Alert and they text me and called both and I appreciate that very much.

3 years ago

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William Baggs Peru, NY

peace of mind knowing someone is always there. the button has been activated many times by accident; but it never seems to be a problem

3 years ago

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ALLEN JOSEPH WEBSKOWSKI Saint Michael, MN

I'M SAFE. MY FAMILY LOVES HOW EASY IT WORKS AND HOW THEY CAN KNOW THAT YOU CARE. I'M THANKFUL FOR FRANNIE WHO SHOWED ME AND TOLD ME HIS STORY.

3 years ago

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Marilyn Phelan Bloomfield Hills, MI

Glad for this quick response. I am not happy that I set it off by leaning over the washing machine to retrieve clothes, then once as I was dressing.

3 years ago

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Ken Rittich Grand Junction, CO

Your marketing dept. sucks! Sends us stuff that we didn't order, the best one is insurance for a unit that lost , stolen or damaged. Talk about trying to take advantage of seniors????

3 years ago

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Katherine Garafano West Warwick, RI

Thankfully, I have never had to use this service, but they always remind me to check and make sure that all of my equipment is working

3 years ago

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Verified Customer

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Donna Kannall Scotts Valley, CA

I'm pleased that the device lets me know if battery is low and also allows me to stop an emergency call if I have not actually fallen.

3 years ago

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VNelleta O'Meally Philadelphia, PA

There's always someone to answer my question, also if any problem with m.y device, the clerk is always knowledgeable in adjusting the problem.he

3 years ago

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Eileen Ferlauto

Thank God I haven't needed them in an emergency. But if I press the button in error I get a call from them in seconds..

3 years ago

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Marylou Bergeman

Saved my Mothers Life during a fall that resulted in Head Truam. Kept her cal and talking until the paramedics arrived.

3 years ago

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Kelly Frear Bristow, VA

Very disappointed with the service we have received. I have requested repeatedly that communication only come to me and not my mother and you continue to contact her. Also, we have had difficulty returning an item that doesn't work. No one is capable of sending me a return label for the item so I can send it back. Simple request, but no capable employees!

3 years ago

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Verified Customer

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Angela Hester Ormond Beach, FL

So far I haven't fallen but the device is very sensitive - I dropped it on my pillow and it went on alert that I might have fallen.

3 years ago

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Lynn Simpson Green Valley, AZ

While wearing the alert, I changed clothes accidentally hitting the "button." Right away, a voice on the HELP box asked if I needed assistance

3 years ago

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Verified Customer

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Kenneth Knauer West Chester, PA

Very responsive to my false alarm. Called all my contacts and the police when my unit malfunctioned due to magnetic interference.

3 years ago

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Verified Customer

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Dorothy E O'Donnell Jarrettsville, MD

It is a bit too highly sensitive. I'm always setting it off inadvertently, so wear my old one now and will wear the "fall alert" in the spring when I am outside more.

3 years ago

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Myrtle Rogers Como, TX

The device has worked well and the staff have been efficient, courteous, and most helpful. They do contact too often with "follow-up" and offers.

3 years ago

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DOROTHY GOZZO Kyle, TX

I have used the emergency alert a couple of times while I lived in Connecticut I am in Texas now and so far am receiving good respoce

3 years ago

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Jack E Julian Sumter, SC

Quick response and helpful even when I make a dumb mistake! ALWAYS polite and understanding.Makes me comfortable to know help is near.

3 years ago

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Mary White Brockton, MA

I've had problems with delays in response to an alert and have had way too many discussions about payment of a bill that was caused by Medical Alert's inefficient office systems.

3 years ago

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Chris Alpine, TX

I have a problem with their ethics. When I called about a small problem, they used that date and said I had called to sign up for more expensive services which I had not and which I cancelled. Kind of a scam.

4 years ago

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Allison Zidek Fort Pierce, FL

Most elderly people have some to extreme hearing loss. There should be a volume control on the base station. There's no way my dad can hear it in another room and can barely hear it when it's next to him.

4 years ago

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Verified Customer

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Sheila Connelly Portland, OR

Medical alert has been responsive at every turn. From changing account information to arriving within minutes of needing help.

4 years ago

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Verified Customer

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Becky Simmons Naples, FL

I was in the hospital and they called and I told him that it wasn't a good time and he proceeded with his talk and asked me if I wanted it I told him again that it was a bad time and to,d him no

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Hannah Taylor Elkhart, IN

I am always pushing alert by mistake and they are very kind about it. I have never had to use it for which I am thankful

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Maryann Fort League City, TX

When you push the button the call is answered with someone will be with you as soon as we find your location. This has been said as manny as 14 times. It has taken as much @ 15 min before they answer to talk to you.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Mary Lauderdale Metropolis, IL

Had a crazy mixup. I was not in danger but accidentally hit the button. On the positive side the system worked as I hoped it would.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Alder Anderson Santa Rosa, CA

So far we haven't had to use Medical Alert. However, the customer service is outstanding and the service is a great price.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Peggy Campbell Ellenboro, NC

Great product, good customer service. They forgot to send the LokBox so I had to call, then they informed me there was an additional charge

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Carole Roth Reading, PA

I like that you can talk to someone through the pendant. Also repairs are made quickly. They are prompt in response to alerts.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021