Name: Medical Alert
Rating: 3.8

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Verified Customer

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Rebecca Denton Salem, OR

I'm getting to the age where I'm falling a lot more often than before, and they've been good so far. I've actually used it once already. I do have to say that I have skinny little arms, and the bracelet is kind of tough on my arm.

9 years ago

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Verified Customer

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Betty Leitenberger Lakeland, FL

The system works very well so I like it. I just used it once, so I really don't have that much experience with it, but they're very prompt when we asked for a test.

9 years ago

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Verified Customer

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MM Santa Maria, CA

When I pushed the button that's on the pendant, I got good response form the phone. I just love it; I get a good service from this thing. All I can say is that I'm very satisfied.

9 years ago

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Verified Customer

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Larry Gillis Cabot, AR

We're quite satisfied with the customer service. It's been good, and we've actually used it twice already. Everything works out fine. Overall, we've been happy with it.

9 years ago

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Verified Customer

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EL Staten Island, NY

My daughter purchased it for me, and did all the calling and ordering the system. She was afraid I'd fall again, and since she's at work most of the time, I'm usually by myself. I fell while she was here with me, so she called for help, but they never came. I wasn't completely satisfied with it because I was on the floor about like an hour, so I ended up calling the police department to come and get me off the floor. She was very dissatisfied with it because she called them about 3 times, and nobody ever called back.

9 years ago

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Verified Customer

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John Gutz Cedar Rapids, IA

I'm 82 years old and I live alone. My daughter heard about Medical Alert and suggested I buy it. I used it once, so it works well. My experiences overall, and with customer service in particular have been very good.

9 years ago

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Verified Customer

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Patty Mcclellan Fort Lauderdale, FL

After falling frequently, I got the remote device that I can carry in my pocket. I've had to use a few times already, and it was perfect! Overall, it's a great service.

9 years ago

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Verified Customer

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EM Kelseyville, CA

A fireman came over to help once, and he recommended I get Medical Alert. It's worked fine, very good. I'm just glad I bought it because it's helped me several times.

9 years ago

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Verified Customer

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Lea Vanzalingen Sylmar, CA

They offered an excellent Customer Service. Although I'm still hoping for the best, I really haven't had a problem with them so far. It's very easy to use.

9 years ago

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Verified Customer

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Richard Faoye Lithonia, GA

I'm pretty much satisfied with the service they provided. Plus, I got an immediate response the first time I used it. I'm just happy with Medical Alert.

9 years ago

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Verified Customer

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Joanne Short Miami, FL

They were excellent! I live by myself so I needed help getting up, considering I was falling quite often and everything was very very good! No complaints.

9 years ago

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Verified Customer

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Alice Camp Birmingham, AL

It's been very nice having Medical Alert! We needed help, so we decided to get this to call for help in case we fell again. Up until today, they have always treated us well.

9 years ago

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Verified Customer

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Tuesdee Knight Mabank, TX

I like that I haven't had to use it yet but I feel safer with it. I like the service they provide, they were very good when I spoke to them. It's just been great!

9 years ago

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Verified Customer

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Anonymous Safety Harbor, FL

I feel that they do a good job! When I look into buying it, they were very informative. The only problem I had was that the alarm system kept going off. It's also a little expensive but still worth it.

9 years ago

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Verified Customer

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Rose Mancuso West Palm Beach, FL

Very good! Their customer service is very good! Thank God I haven't had to actually use the device, but I really do think everything about the service is great!

9 years ago

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Verified Customer

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Barbara Schrager Hartsdale, NY

The service has been fine for an elderly person that lives alone like myself. I haven't had a problem with it. All I can say is that I've been very happy with it.

9 years ago

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Verified Customer

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Beverly Martinez San Antonio, TX

I've had a very good experience with Medical Alert! It was very easy to use, activate and it's comfortable to wear. I love using it, it makes me feel safe at my age.

9 years ago

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Verified Customer

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Brenda Heacock Albuquerque, NM

It's been a good and helpful service. So far I've set it off 3 times by accident, but it really is the safe thing to do. On my experience, everything has been very good.

9 years ago

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Verified Customer

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Robert Basile Circle Pines, MN

I have epilepsy and had numerous falls, so it was time to get Medical Alert. Although it has a few bugs, it really is a good service. I like using it, even if the Pendant is too sensible.

9 years ago

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Verified Customer

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Lois Chapman St George, UT

They've offered a very good service! I have no problem at all using it. I'm 91 years old and have fallen a couple of times, but I'm very satisfied with what they offer.

9 years ago

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Verified Customer

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Joan Wooten Bloomfield, NM

I have no other loved ones with me, it's just myself, and I'm definitely satisfied with the service. They were great when it came to talking to the representatives. It's just as advertised!

9 years ago

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Verified Customer

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Bishop Cummins Carrollton, GA

The main reason I got Medical Alert is because I'm 89 years old and so far it's been great! Not much has happened yet, but I had the fire department show up after I pressed the button by accident, so it makes me feel very secure.

9 years ago

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Verified Customer

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Martha Best Sunnyvale, CA

A friend suggested Medical Alert after I had a stroke. I haven't used it for an emergency after the stroke, however, I can say I'm very satisfied with the service.

9 years ago

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Verified Customer

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Anonymous Spokane, WA

I had a lot of trouble with the first one I got. We had a hard time getting it to work, I believe it was the reception of the apartment I live in. Besides that, they have good customer service. I haven't had to use it that much, but overall, the service is fine.

9 years ago

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Verified Customer

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Meg Blase Fresno, CA

I actually feel safe with Medical Alert because they immediately respond when I do the monthly test, or even when I accidentally set it off. It provides me the knowledge of knowing that I, if I ever needed it, I'll get help.

9 years ago

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Verified Customer

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William Tinder Tilton, IL

I decided to purchase Medical Alert after falling a lot, and so far they've been great! I like using it and I love the fact that they're very professional.

9 years ago

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Verified Customer

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James Paddock Milwaukee, WI

I purchased a Pendant from Medical Alert after having a stroke. Now I use it everyday and it's awesome! Their product is very good and everybody I speak with is very polite.

9 years ago

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Monica Forest City, IA

It works! I was taking a shower and although, you can wear it in the shower, I hung it on a towel bar within my reach. It wasn't secure on the towel bar and fell to the floor. Immediately the alarm went off and within seconds an operator was on the unit asking if I was needing help. I explained that I was okay and that it fell on the floor accidently and I was okay. I felt foolish, but, relieved that it worked and she heard my voice.

2 years ago

Reply from Medical Alert

Thank you, Monica! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Mary Dagnino Fishkill, NY

I did not know it needed cellular. I don’t have any . We moved the base to every window. I was going to return it but kept it hooked up while I looked for another brand. Today I knocked over my walker and a friend came to me saying someone is talking in the kitchen. I went and turned it off quickly and in time to cancel the call. The fall button is very sensitive. I will keep it and make sure it works. I have it facing the window and in it is under pendant light. I had called to make sure the call was cancelled. When I was setting it up I didn’t realize I hit the button. All of a sudden 2 police and 2 paramedics were at my door. Q

7 years ago

Reply from Medical Alert

Hi Mary,
Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like to discuss your account and discuss your overly sensitive device.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Mark A Critser Woodburn, OR

The main reason I got a Medical Alert it was because of my wife, she works on Swing Shift. She always little busy during the day all the time. I am US Disabled Veteran and I have other disabilities too. When you are homebound disabled person, YOU have to make YOU strong. People Will - stop dropping in, stopping by for a visit and in end, the phone calls now have been far and few. I didn't want to be alone while she was out and working. So Gussie, my little dog, he's a long hair wiener dog he thinks he is a German Shepherd. So I thought about getting a Medical Alert. and so I wouldn't hesitate to use it if I need it. So I made my self stronger and independent . VA thinks it's very good for me. I think it's very good for Mark. Mark A Critser Woodburn, OR

8 years ago

Reply from Medical Alert

Hi Mark,

We love hearing from our customers. Thanks so much for your feedback! We appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Tammy Goslow

I went with this home fall detect unit and had it for 5 months absolutely loved it exclamation. The price was right for myself. The people on the other end for emergency calls are very friendly and helpful one time they were backed up and didn't respond as quick but for the most part they're very fast. They also offered one free month and a lock box. They have Southern Accents no hard to understand foreign language accent. I then decided because I fell twice at work and once walking to call and ask about their mobile units. This is where became frustrating for me the first unit worked for fall detect it was the same price as I was paying for my home device but $10 more for fall detect on the go unit which I thought it was okay and worth it as they would be able to GPS my position. Setup work great fall the tech twerk then in shower it turned on the next day I realize from a fall that fall detector was no longer working so I believe it shorted out they sent me a replacement very quickly within 2 days unfortunately fall detect did not work they sent me another replacement fall the tech did not work on the go unit. Now they are sending me the Elite model for the same price but she has given me two months free for as long as I hold the unit so it works out to be the same price as I was paying for the home unit. I'm hoping that this one will work. Even though my mother is frustrated and says the system is junk which I'm on the edge about technology can fail technology is not a hundred percent. I'm very young and I've been enjoyed the home unit I'm just working out the Kinks for the go unit which I would not recommend the elite unit seems a little more complicated but having more things to carry so I will give it a try. So far service 4 the dispatchers, troubleshooters, and testing anyone that I've spoken with has been so helpful and polite amazing help that is why I'm willing to give the elite a try if it does not work then I would have to say in Canada it's not very good for mobile unit but I will see home unit price was right and comparable to others and very friendly service so yes home unit is good for Canadians with my experience. I hope from Reading other people's reviews if I do decide to go with another service provider that I do not have trouble with finances and getting it back I will write more reviews later

8 years ago

Reply from Medical Alert

Hi Tammy,

Thank you for providing such a detailed review! This helps customers when making decisions about the services they feel are right for them.

Medical Alert systems keep tens of thousands of customers safe every day.

I hope your Elite device is working well and providing you safety and peace of mind. Don't hesitate to reach out to us again if there's anything we can do.

Sincerely,
Alex
Customer Reviews Manager

Feb. 22nd, 2018

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Michael T

I purchased this service for my parents. I recognize that medical alert systems is a highly competitive arena. Like a lot of industries, the breakout for me is hands down Customer Service. I called today about an issue that my folks were having. I was very impressed with the reps that I talked to. My impression was that was talking to people with a lot of integrity. So much so that I feel that I am new ambassador for "Medical Alert." They are the best!.

9 years ago

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Ann Merklin

Have not had to use this yet, but even when I dropped it, they immediately responded as the “drop” to them was considered a “fall” and they wanted to make sure I was alright! SO nice to know they are there if needed! They even told me not to worry when I apologized for dropping it! They just wanted, again, to make sure I was OK, and would've sent help had I needed it! Salem, OR

9 years ago

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Verified Customer

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Dorothy

They remind us to check the buttons each month and someone always answers.

5 months ago

Reply from Medical Alert

Dorothy, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review

Apr. 9th, 2026

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Verified Customer

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Christine

My mother has fallen several times and needed to be able to contact emergency services when she falls.

5 months ago

Reply from Medical Alert

Thank you for your feedback, Christine! We value our customers and are honored to be part of your mother's safety plan. We appreciate the time you took to share your experience.

Mar. 30th, 2026

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Verified Customer

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Emilia

No issues, the customer service is outstanding. I don't even think my mother in law is wearing it.

5 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 19th, 2026

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Carolyn

It has a good reputation I trusted the reviews. I am now on my third watch in seven months. One problem after another I wish I could return and not have the problems.

5 months ago

Reply from Medical Alert

Thank you for your feedback. We’re sorry to hear about your experience. I have sent you a private message requesting some additional information.

Mar. 19th, 2026

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Arlene

My conservator ordered it. I can't wear the alarm around my neck, as it hits my kitchen sink and that sets it off. I've also set it off while sleeping. After several false alarms I quit wearing it.

6 months ago

Reply from Medical Alert

Arlene, thank you for taking the time and sharing your valuable feedback with us. Feel free to call our customer service department at 1-800-906-0872 or CustomerResolutions@medicalalert.com so that we can discuss your account with you to see if there are other options that may be a better solution for you. Please be well, safe and take care.

Mar. 17th, 2026

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Joann

After I had a heart incident and surgery I felt it was an appropriate decision .

6 months ago

Reply from Medical Alert

Thank you for your feedback Joann! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Mar. 11th, 2026

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Valerie

Converted from previous limited M.A.system . Too long ago to remember reason for original buy but it's been satisfactory so I continued.

6 months ago

Reply from Medical Alert

Thanks so much for your feedback Valerie! We value our customers and appreciate the time you took to share your experience.

Mar. 11th, 2026

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Lorraine

I like the feeling of safety with my necklace, but the fact that the lockbox jammed with my key in it, no one could get in. It had to be cut off my door.

7 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872. Our representatives will be happy to assist.

Feb. 6th, 2026

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Vickie

always knows the answer to my questions. Very reasuing. Connected me with the person I needed.

8 months ago

Reply from Medical Alert

Vickie, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 13th, 2026

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Kathryn

I'm not happy at all. Several weeks ago I feel and broke my fibula. I pressed in medical alert necklace and it didn't do it different thing. I had to count on 911. I'm going to hook up my Amazon echo and I'll watch out to come get this box and reimbursement place

9 months ago

Reply from Medical Alert

Kathryn, thank you for your feedback. We’re sorry to hear about your experience. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 17th, 2025

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Verified Customer

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Celia

It's great! I've had to use it several times and the squad is here in 5 minutes . I have an issue with falling I am 71.

9 months ago

Reply from Medical Alert

Celia, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Dec. 12th, 2025

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Verified Customer

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Concetta

Makes me safe I am not alone even though I am alone I get help very quickly and easily Thank you Medical Alert

10 months ago

Reply from Medical Alert

Concetta, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Nov. 10th, 2025

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Mary Montgomery, Alabama

do not like that this company does not have online account availability

1 month ago

Reply from Medical Alert

Hi Mary. Thank you for taking the time to leave us a review. We have sent you a private message requesting some additional information to help us locate your account. Thank you, and we look forward to speaking with you soon.

Aug. 17th, 2026

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Shannon L

Horrible customer service! Received multiple email, phone and home mail notifications that my account was over due when in fact it had been paid in December of 2025. After confirming with 4 separate customer service representatives that the account is paid in full, waiting several times on hold with billing (no less than 30 minutes each time before being allowed a callback request) and 3 emails to customer service, I am still getting calls and notifications. Billing does not return callback requests and I have yet to receive an email confirmation that the issue has been resolved. So frustrating and such a waste of time. We had used Medical Alert for one year prior and wanted to renew. Will not renew again and if this issue isn’t confirmed, I will be canceling.

6 months ago

Reply from Medical Alert

Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-906-0872 or CustomerResolutions@medicalalert.com so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.

Mar. 4th, 2026

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P Davis

I cannot stress enough how poor this company is in terms of product quality, customer service, and billing. The button regularly malfunctions, causing the system to think I pushed the button, even when I am not wearing it. I receive a check-in call; however, if I don't answer, they leave me a message, rather than calling emergency services or my emergency contacts. Their billing is terrible. Every couple of months, I receive phone calls and letters that my account is overdue and in danger of being canceled. It is not. When I try to call billing, the wait time is over an hour. The callback feature does not work. And the automated messages are broken, giving programming code for what it should say, rather than an actual update. I have repeatedly tried emailing them about billing issues, but I have never received a response. Customer support does not exist. It is almost impossible to get an agent on the phone (again, over an hour wait time). When I finally get someone on the phone, they tell me they will look into it or that they have a new billing system (they have been telling me this for 2 years). Today, I am trying to cancel service, but have been on hold for 2 hours. Do not use this company.

8 months ago

Reply from Medical Alert

Thank you for your feedback. We’re sorry to hear about your experience. Please feel free to reach our customer service department at CustomerResolutions@medicalalert.com. By providing your account information a representative would be happy to call you back and assist.

Jan. 8th, 2026

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Logan

Good luck in getting any money back after you no longer need this device. Case 12114902 I have been trying to get my refund from the return of this med alert since September 2025. They have made a very difficult time in our lives more difficult. I returned this device September 29th, 2025, was told to call in 2 weeks to close the account. I called October 24th, 2024 and was told the device had been received and the account would be closed and I would receive my refund within 10 days. I called again November 3rd, 2025 to verify the account had been closed and was told yes it had been closed and the refund was on the way. I called again December 9th, 2025, again about the refund I had not received. And was told the refund would be expedited and I would receive it within 3-5 business days. Ref # 12382630 I spoke to Michelle. I called again December 18th, 2025, as I have not received my refund. And again was told it would be received within 2 business days. In the amount of $343.00. I received a refund on my account January 2nd, 2026, in the amount of around $312.00 and as it was in pending status, it got reversed by Medical alert. I received an e mail telling me the case has been resolved. IT HAS NOT BEEN RESOLVED! They have stolen my money for this device that has been returned since September 2025! It feels like they are just holding on and charging me the monthly fee, I DO NOT HAVE THIS DEVICE SIINCE SEPTEMBER 2025, NOR DO I NEED IT ANY LONGER, I AM NOT USING THE SERVICE FOR MY MOTHER ANY LONGER!

8 months ago

Reply from Medical Alert

Logan, thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced regarding your refund. This is not the level of service we strive to provide, and we understand how upsetting this situation has been. Please call our Customer Service Department 1-800-906-0872 or CustomerResolutions@medicalalert.com to have this escalated over to our supervisor team to assist in getting this resolved.

Jan. 8th, 2026

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Verified Customer

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LT

I discontinued service with Medical Alert due to additional charges on my account that was not authorized and addition to a product that didn’t hold a charge. I tried to resolve these issues with the promise of a new device and refund of the unauthorized charges. Neither promise was completed. The device has been returned and I am still awaiting a refund of the annual payment.

1 year ago

Reply from Medical Alert

LT, thank you for taking the time to leave us a review and bringing this to our attention. To resolve this matter efficiently, please call our Customer Service Department 1-800-906-0872 so that we can escalate this matter to our supervisor team to investigate further.

Aug. 27th, 2025