Name: Medical Alert
Rating: 4.2

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Verified Customer

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Joanne L. Hirsch

An excellent staff which is well trained, prompt, reliable, and personable. I feel so well protected knowing that this company is "by my side."

5 years ago

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Verified Customer

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FRANCES FEROLIE

I have not called on this problem because I do not have my cell phone, I expect it to be returned before the end of MAY. THE PROBLEM IS the alarm went off AGAIN when I wasn't home. House was empty. The POLICE, SHERIFF AMBULENCE ETC CAME. They have informed me that THIS FALS ALARM, would be billed to me. I need you to send someone to check out system, I can not use it when I am not home, for fear it will go off AGAIN. INOW HAVE A LAND PHONE, NO GOOD IF I AM OUT. THE NO IS 386 337 1408. I hope this will be addressed ASAP. THANKYOU FRAN FEROLIE

5 years ago

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Verified Customer

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Clare Columbia, MO

It had all the features I wanted. When I have tested it, it always works and I think it is a good product and I am glad to have it.

5 years ago

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Verified Customer

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Dorothy

Had it for four years. Customer support asks for questions when I call but they never really informed me how to use the device, which is complicated but okay.

5 years ago

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Verified Customer

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Carol

I like the fact that you can take it wherever you go. They are fast to come to your attention when you need help. Their customer service is fine.

5 years ago

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Verified Customer

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Jean Media, PA

At the time we though it offered everything we wanted to make it a safe and effective service. They don't have their billing figured out yet so we're still having an issue with that.

5 years ago

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Verified Customer

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Donald Starkville, MS

Customer service is always top notch. The service is nice and they have been quick. The device is good and easy and could save my life one day.

5 years ago

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Verified Customer

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Richard Dodge City, KS

Medical Alert keeps us informed, if the battery goes down and if they think we need help they will call. It is very easy to push the button accidentally.

5 years ago

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Verified Customer

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Dwight Folsom, CA

I think Medical Alert is kind of expensive but it works good. Every time I call they answer and when I tested it they answered immediately.

5 years ago

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Verified Customer

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Arthur

They call you on the telephone and I can't get to the phone at all. I'm disabled and I couldn't get to the phone and I told them how to get through the garage and they came in. I was very satisfied. They call my son and my son comes home and they don't tell you that they're going to call.

5 years ago

Reply from Medical Alert

Hi Arthur,

I am glad you are satisfied with your device! Thanks so much for your review. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Anonymous Salem, OR

They call me back immediately so I'm very happy with them. They are efficient even when you say that you think you need help.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Elzie Bessemer, AL

Every time we've done the test, they've been very prompt. They're very nice. We've not had any problems. They are very quick to respond.

5 years ago

Reply from Medical Alert

Hi Elzie,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Bonnie Schuylerville, NY

The representatives are very prompt. I know it's the policy, but they call the ambulance right away when sometimes it's not necessary. They don't cancel the call.

5 years ago

Reply from Medical Alert

Hi Bonnie,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Charlene Braden Humboldt, KS

It goes off for no reason several times, while standing in line at the store it went off twice, and another time when I was just sitting watching the TV

5 years ago

Reply from Medical Alert

Hi Charlene,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help testing your system for sensitivity.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Alan Pinson, AL

It seems to be very state of the art and convenient. They do what they say they're going to do and everything's been as advertised.

6 years ago

Reply from Medical Alert

Hi Alan,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Brenda

They've been testing my device every month to make sure it works. I don't think the insurance is necessary at ten dollars a month.

6 years ago

Reply from Medical Alert

Hi Brenda,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything regarding the insurance.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Charlotte Terrace Park, OH

It went off twice in the middle of the night because I turned over, so the man answering the phone suggested I take it off and put it on the pillow. Once I did that, it helped.

6 years ago

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Verified Customer

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Betty Milwaukee, WI

I misplaced one part and they were supposed to send me a new one, but they haven't yet. They call me often to check on me even though I don't use them medical alert.

6 years ago

Reply from Medical Alert

Hi Betty,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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L. Fremont, CA

They've been helpful so far, but I feel inhibited when I wear it. So, I only wear it when I feel like I'll be in a crisis situation or I'll be by myself. I don't want to push it accidentally.

6 years ago

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Verified Customer

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Ann

I've hit it accidentally and they immediately answered me, it was very successful. They are cooperative and courteous, so I'm very satisfied.

6 years ago

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Verified Customer

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Mollie

I use the bracelet at all times or I wear it around my neck and use it when I go out. Customer support is pretty good. I use to have the one that worked up to 200 yards but I upgraded and now have the device that works at 400 yards. This one is too sensitive.

6 years ago

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Verified Customer

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Anonymous Largo, FL

When I have an issue, Medical Alert's customer support is very wise in their response to me. I haven't had to use them that much.

6 years ago

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Verified Customer

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Mary

Customer support has always been polite when I've had questions for any reason. Unfortunately, the alarm went off by accident and it took 20 minutes for somebody to come on the line and ask if I was okay - I could have been dead, had it not been an accident.

6 years ago

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Verified Customer

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Bernard

Whenever I've called into the company, they've been right there on the ball in answering whatever questions I've had. They advertised in a great way, and they stand behind what they say they do.

6 years ago

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Verified Customer

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Robert

I have had a few falls, and Medical Alert called me. Luckily, I was alright, and now I know the alarm will go off as it should. I initially had some difficulty setting it up. Now I know that it will work when I need it to.

6 years ago

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Verified Customer

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Daniel Williamston, NC

Customer support is great in fixing all the malfunctions on my necklace alert device, and they replace it on time when I need a new one.

6 years ago

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Verified Customer

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Cindy Mechanicsburg, PA

My son in law got me this device for Christmas. One thing I don't like about the medical alert device, is that it's sort of bulky and big.

6 years ago

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Verified Customer

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Patricia Lockport, NY

I have only used this device once by accident. I bumped into something, but they responded well to me. I haven't had any problems with the device.

6 years ago

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Verified Customer

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Anonymous Deerfield Beach, FL

When they gave me the equipment, they didn't give me any instructions on how to use it. I didn't know how to charge the devices, and fell before I found out how to work it all, so I didn't have any help when I needed it.

6 years ago

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Verified Customer

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Beverly Port Orange, FL

I only have had to use it once and I got an immediate response. The appearance of the device isn't so great, but it is easy to use.

6 years ago

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Verified Customer

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Margaret Edwardsville, IL

It's really touchy, it goes off when I don't really want it to. They're always there to ask me if I'm ok when it goes off by itself.

6 years ago

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Verified Customer

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Carol

We've never needed their help or used the system, so dont know how good the service would be. I know when our battery failed, it took multiple calls to them to get the unit replaced sinc3 the battery was not replaceable.

6 years ago

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Verified Customer

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Clare Davis Bastrop, TX

If I'm going to be by myself, I wear one of the devices around my neck. I'm a satisfied customer, but I'm worried about accidentally setting it off.

6 years ago

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Verified Customer

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C.B. Lake Villa, IL

I use this device when I'm out in the garden. If something happens to me and I fall, I know they are aware of it and can send me help.

6 years ago

Reply from Medical Alert

Hi CB,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Audrey

This is a very tender device, because I'm always afraid of setting it off accidentally. I haven't had any problems with it, and I'm happy enough with it.

6 years ago

Reply from Medical Alert

Hi Audrey,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Anonymous Charlotte, NC

I have been using this company's medical alert device since 2013. Every time I make a call, they respond to me right away.

6 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Dorothy Mullins Canyon Lake, TX

I was not very impressed with Medical Alert's service because of their billing department. They're equipment seemed fine, but I cancelled the service in the end. I felt like they weren't very truthful to me in customer service, and they sent me a bill for 39 dollars after I'd been using it for a couple of years. The people didn't listen to me when I said I'd already paid it, so I hung up on the agent and cancelled my serve.

6 years ago

Reply from Medical Alert

Hi Dorothy,

I am sending you a pm to follow up on this.

Thanks,
Alex
Customer Reviews Manger, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Aprilrain4rose California City, CA

I couldn't call for help if I needed it. I charge it every night but sometimes forget to take that part in my purse so I wouldnt be able to hear your response if I needed to. 911 wold be there.

6 years ago

Reply from Medical Alert

Hi April4rain4rose,

I am not sure what device you have, but it's best to wear your device around your neck or on your wrist so it's on your person in case you fall or need help.

Thanks so much for taking the time to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jul. 18th, 2018

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Verified Customer

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Anonymous

They were responsive when I was checking on my mom's medical alert device, elevating me to a customer service manager who was friendly & courteous.

6 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Billy Lind Buffalo, NY

I needed it because I had seizures and kept falling down a lot. I haven't had to use it but their customer service is really good.

6 years ago

Reply from Medical Alert

Hi Billy,

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Edna S La Grange, NC

I saw an ad for them and thought I'd try it since I had trouble falling. So far it has worked out well, I have never had any trouble with it.

6 years ago

Reply from Medical Alert

Hi Edna,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Brenda Carmody New Hope, PA

I have two, the necklace one and the one that goes with me when I go away. I haven't used that one much since I don't go out that often and, when I do, I'm usually with someone that can help me. Though I'm not sure the necklace one is actually activated. I got it fairly recently so I have no idea if it's working or not.

6 years ago

Reply from Medical Alert

Hi Brenda,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Bernadine Feist Great Falls, MT

I haven't had to use it yet. I think the necklace isn't heavy like the one that I had. The only thing is that it's kind of expensive compared to the other one.

6 years ago

Reply from Medical Alert

Bernadine,

Hi Bernadine, Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Betty Dean Morgantown, WV

I had tried other services before and some of them had really big devices. Medical Alert's is just a wonderful thing to have.

6 years ago

Reply from Medical Alert

Hi Betty,

We think you're a wonderful customer to have! Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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A loyal user

I have had medic alert for many years and live alone. It is a comfort to know it is there if needed, and I have needed it over the years.

6 years ago

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Verified Customer

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Martha

Alert is so sensitive I've had calls as king if I'm OK.. It is very effective so even a nudge error by me sends message to med. alert operator.

6 years ago

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Verified Customer

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Beulah Crockett Gregory, MI

My daughter in law was the one that decided I should have one of these. I haven't had to use it, but I know they are right there when I call them.

6 years ago

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Verified Customer

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Daretta Aldrich Clearwater, FL

It was recommended to me, so I just went with it. I wear it all the time and I get a good response from them. I like it.

6 years ago

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Verified Customer

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Debra Freeman Fort Smith, AR

My sister was the one that set everything up. I haven't had to use it or call them yet, but I think it's a good service.

6 years ago

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Verified Customer

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Doris Walton Florissant, MO

I just saw the Ads on a magazine and decided to get it. I don't use it all the time, but I know they are always there when I need them.

6 years ago