Name: Medical Alert
Rating: 4.2

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Verified Customer

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Linda Stevens Vero Beach, FL

Have had to call an ambulance about 5 times to go to emergency room after falling. The were there within 5-8 minutes.

2 years ago

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Verified Customer

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Rose Marie Zale Wilmington, DE

I'm still getting used to it. I especially like that when I accidentally make a false alarm I can correct that right away.

2 years ago

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Verified Customer

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james foster Kennett, MO

They are very good. I switched to another company and returned to this one because it is a better quality.

2 years ago

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Verified Customer

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Laura Harrington

Quick response when button is pressed. Police have come to check on my mom twice to make sure she is not in danger.

2 years ago

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Verified Customer

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Alice Price

I fell from a ladder and broke my hip. I was able to immediately call for help and it arrived promptly..

2 years ago

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Verified Customer

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Ann Littlefield Ypsilanti, MI

They are really good, but it seems that the alarm is very sensitive. It has gone off without my pressing the button and alas the Paramedics have shown up at my door with the gurney.

2 years ago

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Verified Customer

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Louis Katz Pompton Plains, NJ

Had to replace unit because the main item fell out of the belt holder and was lost. Appreciate your prompt replacement. It arrived yesterday.

2 years ago

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Verified Customer

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Valerie Nilson San Jose, CA

Overall experience has been very positive. My only complaint is that there is no way to turn down the volume of the speaker on the unit

2 years ago

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Verified Customer

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Marian Pappas Southgate, MI

When I needed help, they sent EMS to wrong apartment. The caller ID no longer shows up as Medic Alert. My niece didn't answer the notification call right away

2 years ago

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Verified Customer

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Victoria Washausen Salem, MO

They were very patient and understanding with me when I accidentally set off the alarm 3 times in one day.

2 years ago

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Verified Customer

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Linda Doll Dayton, OH

I have fallen twice and the alert did not ring..but if I sit down hard it goes off. Luckily I did not lose consciousness and I was able to manually make the call

2 years ago

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Verified Customer

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Paul Yeda Kaunakakai, HI

The operators are thoroughly effective and quick. They contact the right people when needed and are very caring.

2 years ago

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Verified Customer

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John Barry Nienstadt Fort Collins, CO

i have accidently dropped my medical alert and the company reps were right there asking if I was ok

2 years ago

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Verified Customer

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Doris Mitchell Colorado Springs, CO

If by mistake, I've touched my wristband, I've gotten immediate response, and that really makes me feel safe.

2 years ago

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Verified Customer

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Victoria Hardesty Pinon Hills, CA

When they receive a "fall alert" from the device, they are on the phone/button immediately to check it out.

2 years ago

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Verified Customer

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Terry Bayowski Mineral Ridge, OH

Still waiting for a return slip for the unit as customer has passed away, hane received nothing a month later and no customer service or even a phone call!

2 years ago

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Verified Customer

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Wayne B Hestand Lawrence, KS

The service has been satisfactory, customer service very helpful and Marketing knowledgeable about products..

2 years ago

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Verified Customer

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Mary Hunter Freeman Knightdale, NC

Accidentally bumped button on end of bed post and was immediately contacted to see if I,was ok or needed assistance.11

2 years ago

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Verified Customer

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Patricia James Lancaster, MA

Response time when pushing the button was over 2 minutes if not longer — should be seconds not minutes. WhenI call the test line the response is immediate???

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Trower Felicia Yvonne Columbia, SC

They're very attentive to your needs and check to make sure you're testing your device when you're supposed to.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any future questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Charlene Schmitz Burlingame, CA

The responders are close by to our home and have gotten to our home within six or seven minutes of our call.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Beth Deckard Claremore, OK

Always quick and always friendly. The button easily gets pushed by accident, that's the only thing I would improve on

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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James McDonald Atlanta, GA

Because it works! My mom needed help and the system worked! The ambulance was there before I could get there.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Gerald L. Ellison Fayetteville, NC

I have found the immediate response to a fall (or unintentional bumps to my device) very professional and comforting

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Alice Yakima, WA

Easy to wear and lightweight. The only issue is the wristband comes undone to easy and it falls off of wrist.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Beth grunewald Palmyra, WI

Because when it‚Äôs touched it responds immediately although my husband has made several accidental calls lately

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Janelle L Lane Augusta, GA

Because it is always on. I recommended it to someone but never got my gift card so might not recommended it again

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate your referral issue to Customer Care so they can correct it:
CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Marius De Jong Lake Wales, FL

The only time I had to use the device they answered quickly and had the EMT's there within a few minutes.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Patricia Brown Newbern Chesapeake, VA

reliable, but I do have an issue with the neklace. Too sensative and goes off while doing normal household tasks

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Sis Moffett Concord, NH

a very quick professional response to the activation and excellent evaluation by Medic Alert afterward

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star_border star_border star_border star_border

Darel Graham Mathews, VA

Goes off when I'm sitting still or in bed and roll over. Last two times I fell it never went off. My son tried to test call and ended up getting three recordings before anyone picked up. I have it now packaged up to send it back.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Vanessa Godfrey Rock, WV

The GPS works great... I do think that when they reply across the speaker on the button that it's hard for an elderly person to hear it.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Mary E. Brickman North Fort Myers, FL

I ws 40 feet away from my "help" box, but I fell. I pushed the button anyway, and EMT's came in 5 minutes.

3 years ago

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Verified Customer

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Maroto Portsmouth, RI

The new bracelet now the fourth doesn't work customer service tech help couldn't activate, we are still using the original which still works thank goodness

3 years ago

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Verified Customer

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Connie Jo Giesselmann Doe Run, MO

I haven't had to use it for real, but the time my cat stepped on it and set it off, the lady who responded was very nice and understanding.

3 years ago

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Verified Customer

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James E Malone Tullahoma, TN

Alert call back very fast. False alarms and tests, but very good. Too many calls turn into sales calls, repectitive.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

star star star_border star_border star_border

Sylvia Maio North Reading, MA

My fall alert pendant goes off constantly; to the point I no longer wear it. At my first monthly test. I found out the receiver did not hear me from the next room. What good is that?

3 years ago

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Verified Customer

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Betsy fuiman Wynnewood, PA

Takes too long to contact persons. Password ID is not always accepted. Inability to ask questions is a HUGE limitation which causes patient to call physician for further information and explanations. This ends up taking more time than waiting for Dr to call with explanations . Frequently,theperson one ends up

3 years ago

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Verified Customer

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Terry McDaniel Broken Arrow, OK

No matter when I called their helpful and when I have a false alarm they don't make me feel bad about it

3 years ago

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Verified Customer

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Shrirang Lele Sarasota, FL

They have been of immense help. I have not had any occasion to use them so far. But, their response has been good.

3 years ago

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Verified Customer

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Betty Guy Finger, TN

Used 0ne time. They were here immediately. Also they had notified my daughter and she arrived about the same time.

3 years ago

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Verified Customer

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Daniel zCady Grand Blanc, MI

Always aware of device movement, prompt calls, not sure exactly how the emergency process, vague explanations

3 years ago

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Verified Customer

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Ann Chesley Snowflake, AZ

It saved my life in January, 2021 when I fell in the middle of the night. They were here within 10 minutes.

3 years ago

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Verified Customer

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Dennis Hladik Enid, OK

My father in-law is unable to hear well enough to understand what is being said over the cell phone type unit. You need to figure out a way to make it louder.

3 years ago

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Verified Customer

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penny markel Glen Rock, PA

they answer me right away and i feel saft knowing their there keep up good work i also had a neighbor sign up for.

3 years ago

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Verified Customer

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Walter Turner Augusta, GA

Great customer service. Haven't had to use the system but great knowing it's there in case of an emergency.

3 years ago

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Verified Customer

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Clara P. Johnstown, NY

Because they are dependable. Let me know if I have not charged my necklace. No worries if I am alone.

3 years ago

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Verified Customer

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Tom Ragle Brattleboro, VT

Everything is excellent except that occasionally the button gets in a fold of my stomach and sets off a false alarm. I cannot adjust the cord much.

3 years ago

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Verified Customer

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Jean Danville, PA

I can't put the watch on my wrist---do not like the strap connection---Kind of "crappy" and that is what I wanted to wear.

3 years ago

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Verified Customer

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Janis Ellis Beverly Hills, FL

Answered false alarm calls promptly. Only once in a year did it take longer then 30 to 45 seconds to be connected.

3 years ago