Name: Medical Alert
Rating: 3.8

check_circle

Verified Customer

star star star star star

Emory Dorminey Tifton, GA

They have been good to me and answer all my questions. I've only used it once, but they were here in a few minutes and helped me right away.

8 years ago

check_circle

Verified Customer

star star star star star_border

Al Watsonville, CA

Great customer service. No problems dealing with false alarms. Occasionally the sales pressure is a little high to buy new stuff but really not too bad.

8 years ago

check_circle

Verified Customer

star star star star star

BEA AND BILL COOKE Elk, WA

THEY ARE PATIENT WHEN ERRORS ARE MADE HELPFUL IN KEEPING US INFORMED AS TO CHANGES. THEY ARE PATIENT WHEN I FORGET TO TEST MY WIFE'S CALL DEVICE.

8 years ago

check_circle

Verified Customer

star star star star star

Michael Guidas Bridgeport, PA

I called the company by accident. They called me back and I told them that everything was okay and I was fine. Then they just hung up.

8 years ago

check_circle

Verified Customer

star star star star star

Barbara Gertz Sonora, CA

I just wear it everyday, I haven't had any falls or anything, but they have always been very polite and everything. They are always very nice.

8 years ago

check_circle

Verified Customer

star star star star star

Joan Lochner Las Vegas, NV

I usually put the device around my neck in the morning and charge it at night. My experience talking with them has been fantastic.

8 years ago

check_circle

Verified Customer

star star star star star

Michael Gaines The Plains, VA

I don't really use it unless I have to. In the past 2 years, that has only happened 2 times. In general it was great and they took care of things.

8 years ago

check_circle

Verified Customer

star star star star star

Arlene Key Mesa, AZ

I got it because of the price and the features. I haven't really used the device so far, but customer support has been very pleasant and good.

8 years ago

check_circle

Verified Customer

star star star star star_border

Irene Conroy Madras, OR

I chose it because I like that it can go with you wherever you go, so I just wear it all the time. I haven't really had to use it for medical purposes though.

8 years ago

check_circle

Verified Customer

star star star star star

Teresa Wimsatt For Elbert Collins /deceased father Edna Brendel aunt currently subscriber

They never make the client feel that they are being a bother if it accidentally goes off and is always there with concern when it has been pushed

9 years ago

check_circle

Verified Customer

star star star star star

Great Product Houston, TX

I am very satisfied with this product. The company takes care of my elderly mother the same way that I wold care for her.

9 years ago

check_circle

Verified Customer

star star star star_border star_border

I am Norma Horine Prairie Village, KS

Their is confusion on some of your instructions. The confusion and understanding of all your policies are not plain and I find our later what your policies are on certain parts of your policy.

9 years ago

check_circle

Verified Customer

star star star star star

Robin Cannata Newark, NJ

Used once worked fine. There is not much more I can say, when it was needed it worked fine hopefully it will not be needed again!

9 years ago

check_circle

Verified Customer

star star star star star

Rosemary Hallettsville, TX

Hit the button by mistake and they replied right away checking on me. When told them it was a mistake they told me not to worry.

9 years ago

check_circle

Verified Customer

star star star star_border star_border

Patricia Novi, MI

I've been hesitant to wear it because of the sensitivity. I've just put it down or moved it and it's gone off. The agents have always been very understanding but I feel bad that I've bothered them.

9 years ago

check_circle

Verified Customer

star star star star star

Paula Marysville, WA

Response is dependable, efficient. The wrist band is terrible, cheap and looks very bad after being used a month. They need to be replaced.

9 years ago

check_circle

Verified Customer

star star star star_border star_border

Fong San Pablo, CA

Because my chain is always setting off my alarm and if i'm Downstairs I cannot hear the alarm. The chain I suppose is The problem. It sits at the wrong length and I cannot adjust it. Too many false alarms

9 years ago

check_circle

Verified Customer

star star star star star

Fred Smith Orlando, FL

They've offered an excellent customer service, and the devices are good. I have used it twice already, and it's a very good system.

9 years ago

check_circle

Verified Customer

star star star star star_border

Michael Schulz Oklahoma City, OK

My experience with them has been pretty positive. I got it for a few family members that had fallen, and they have been very satisfied with the customer service.

9 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Barbara Fritch Oroville, CA

Customer service is fine, but their service in general is lousy. They need to answer faster. I can dial for emergency service faster than they can. When I'm calling my emergency service to get my ambulance, they're just calling in and I already got an ambulance on the way. Plus, they're supposed to have a GPS that knows exactly where I'm at, and yet they're always asking me "what's your location?".

9 years ago

check_circle

Verified Customer

star star star star star

Ann Cuff Olyphant, PA

They offer an excellent service! We love using it because my husband falls a lot. He has The Necklace and I have one that I take with me.

9 years ago

check_circle

Verified Customer

star star star star star

Robbie Dibble Garden City, KS

They call and check on me and make sure my system is working correctly, so it's been a great service. They've been very good to me.

9 years ago

check_circle

Verified Customer

star star star star star

Ardyce Willbanks Woodland, CA

Dealing with Medical Alert has been terrific! I fall down once in a while, so I needed this. Plus, their agents were fine.

9 years ago

check_circle

Verified Customer

star star star star_border star_border

Lombardo Velarde Courtland, CA

As a disabled person, this is a service I need. I've been with them for a while, and I can tell that they're trying to improve their customer service. Besides that, my overall experience with them has been good.

9 years ago

check_circle

Verified Customer

star star star star star_border

Beatrice Deyette Chicopee, MA

I think the representative I spoke to was very good. Considering I can't drive anymore, I decided to buy this service myself, and so far, it's worked just fine.

9 years ago

check_circle

Verified Customer

star star star star star

DeeAnn Haniman Sun City, AZ

Customer service is great. Medical Alert has been helpful - when my mother has fallen it's been helpful. Overall, our experience has been very good

9 years ago

check_circle

Verified Customer

star star star star star

Geraldine Calabrese Orlando, FL

I purchased Medical Alert for a parent, and it's worked very good so far. The system is nice, and the representatives were very good as well.

9 years ago

check_circle

Verified Customer

star star star star star

Lester Melching Chillicothe, OH

Medical Alert's customer service is real good, I had no problem with it. I like the system, it really works, so I carry it with me everywhere.

9 years ago

check_circle

Verified Customer

star star star star star_border

Solange Rancourt Hopewell Junction, NY

I really love this service! I have it on me all the time, and have used it up to 3 times a day. I know that if something happens, I have this to depend on.

9 years ago

check_circle

Verified Customer

star star star star star

Terry Milkoff La Cañada Flintridge, CA

I'm not sure what system I purchased, but I know it works. Everything with them has been at 100%. Their equipment and service is great.

9 years ago

check_circle

Verified Customer

star star star star star

Anita Mcmanus Ashville, OH

My experience with Medical Alert has been very good. They've kept us informed and alert, plus they're very knowledgeable people. We enjoy using it.

9 years ago

check_circle

Verified Customer

star star star star star

Anne Smith Fort Myers, FL

The first month I had it, I had an experience where I fell, and thy were here in 5 minutes. Their service is definitely first class.

9 years ago

check_circle

Verified Customer

star star star star star

Mary Jean Camden, NY

It helps a lot! I like using it because it's very good. They have given me a very positive experience so far; I'm just very satisfied with it.

9 years ago

check_circle

Verified Customer

star star star star star

Bruce Gill Lady Lake, FL

I've had three heart attacks and I'm diabetic. I like my Medical Alert system a lot. Both the customer service and over experience is very good.

9 years ago

check_circle

Verified Customer

star star star star star

Ardys Peterson Quincy, MA

The service is perfect. It's been great when I had to use it they were wonderful. I'm very satisfied with Medical Alert.

9 years ago

check_circle

Verified Customer

star star star star star

Joanne Torcicelli Winter Haven, FL

They provide an excellent Customer Service! I already used it once, and as soon as I pressed the button they called. I'm very pleased with them.

9 years ago

check_circle

Verified Customer

star star star_border star_border star_border

CR Onyx, CA

After my wife passed away, I thought it was time to get Medical Alert. It was hard to set up the systems, and when I called Customer Service they didn't know how to use it either. It's fortunate I've never had to use the service yet.

9 years ago

check_circle

Verified Customer

star star star star star

Rose Trobaugh Oklahoma City, OK

It's a really great service! I haven't fallen lately, but I have a very good look on it so far. It just makes me feel safer.

9 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Carl Duncan Hamtramck, MI

I think the system in general is good, but I didn't like calling because it would take a long time for somebody to answer. This is a service I really needed because I wanted to get the help I needed in case something was to happen to me alone or in public. I did have a problem with the system, I didn't really know when it was exactly working; there was no way to verify that except for the monthly check.

9 years ago

check_circle

Verified Customer

star star star star star

Marion Vecchiarell Odenton, MD

Medical Alert works great! They've been there when I needed them. I was alone and falling a lot, and so far, I haven't had a problem with it.

9 years ago

check_circle

Verified Customer

star star star star star

Angelina Parillo Gloversville, NY

It's been a good experience having Medical Alert. I'm a handicapped person, and now that I have it, I think it's a very very good service.

9 years ago

check_circle

Verified Customer

star star star star star

Morris Moser Louisville, KY

At my age, Medical Alert is something I need. I haven't had to use it yet but it's been a good experience having it so far. It's there if I need it.

9 years ago

check_circle

Verified Customer

star star star star star_border

Mary Beaton Tampa, FL

Although I've never actually used it, it's reassuring to have it. Their customer service gives me a sense of satisfaction. It's been a positive experience so far.

9 years ago

check_circle

Verified Customer

star star star star_border star_border

Ruth P Oak Ridge, TN

I fell once already and they were very very good with me. I live alone and it's very important that I have a system such as Medical Alert. The only and biggest problem with it is that it's too sensitive.

9 years ago

check_circle

Verified Customer

star star star star star

John Gurley Round Rock, TX

The little experience I've had with Medical Alert so far has been very good. I haven't found anything negative about them so far.

9 years ago

check_circle

Verified Customer

star star star star star_border

Richard Radcliffe Hendersonville, NC

Since I purchased Medical Alert, everything has been good! It really helps a person like me, who suffers with balance problems. Overall, it's been a good experience.

9 years ago

check_circle

Verified Customer

star star star star star

William Haywiser New Brighton, PA

Using it has not been hard. I got a system for the house and for when I go outside, and so far it's been fine. Haven't had a trouble so far.

9 years ago

check_circle

Verified Customer

star star star star_border star_border

William Sipfle Ashland, OR

One of our units failed and I was not impressed with their customer service at first. After that, everything seemed to get better. Although my Parkinson's disease makes me clumsy, it really isn't hard to use the system.

9 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous Longview, WA

I like the service. I don't know how to put it, it just relaxes the mind and gives you comfort to know you'll be protected in case something happens. Although I haven't had an experience with it yet, the service has been great!

9 years ago

check_circle

Verified Customer

star star star star_border star_border

Margaret Vierra Rogue River, OR

Their customer service was okay. I don't know what systems there are but I got the bracelet because I fall a lot. I haven't had a bad experience so far. Overall, a satisfactory service.

9 years ago