Name: Medical Alert
Rating: 4.3

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Verified Customer

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Darel Graham Mathews, VA

Goes off when I'm sitting still or in bed and roll over. Last two times I fell it never went off. My son tried to test call and ended up getting three recordings before anyone picked up. I have it now packaged up to send it back.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Vanessa Godfrey Rock, WV

The GPS works great... I do think that when they reply across the speaker on the button that it's hard for an elderly person to hear it.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Mary E. Brickman North Fort Myers, FL

I ws 40 feet away from my "help" box, but I fell. I pushed the button anyway, and EMT's came in 5 minutes.

4 years ago

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Maroto Portsmouth, RI

The new bracelet now the fourth doesn't work customer service tech help couldn't activate, we are still using the original which still works thank goodness

4 years ago

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Connie Jo Giesselmann Doe Run, MO

I haven't had to use it for real, but the time my cat stepped on it and set it off, the lady who responded was very nice and understanding.

4 years ago

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James E Malone Tullahoma, TN

Alert call back very fast. False alarms and tests, but very good. Too many calls turn into sales calls, repectitive.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Terry McDaniel Broken Arrow, OK

No matter when I called their helpful and when I have a false alarm they don't make me feel bad about it

4 years ago

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Betsy fuiman Wynnewood, PA

Takes too long to contact persons. Password ID is not always accepted. Inability to ask questions is a HUGE limitation which causes patient to call physician for further information and explanations. This ends up taking more time than waiting for Dr to call with explanations . Frequently,theperson one ends up

4 years ago

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Sylvia Maio North Reading, MA

My fall alert pendant goes off constantly; to the point I no longer wear it. At my first monthly test. I found out the receiver did not hear me from the next room. What good is that?

4 years ago

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Betty Guy Finger, TN

Used 0ne time. They were here immediately. Also they had notified my daughter and she arrived about the same time.

4 years ago

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Shrirang Lele Sarasota, FL

They have been of immense help. I have not had any occasion to use them so far. But, their response has been good.

4 years ago

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Daniel zCady Grand Blanc, MI

Always aware of device movement, prompt calls, not sure exactly how the emergency process, vague explanations

4 years ago

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Ann Chesley Snowflake, AZ

It saved my life in January, 2021 when I fell in the middle of the night. They were here within 10 minutes.

4 years ago

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Walter Turner Augusta, GA

Great customer service. Haven't had to use the system but great knowing it's there in case of an emergency.

4 years ago

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penny markel Glen Rock, PA

they answer me right away and i feel saft knowing their there keep up good work i also had a neighbor sign up for.

4 years ago

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Dennis Hladik Enid, OK

My father in-law is unable to hear well enough to understand what is being said over the cell phone type unit. You need to figure out a way to make it louder.

4 years ago

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Verified Customer

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Clara P. Johnstown, NY

Because they are dependable. Let me know if I have not charged my necklace. No worries if I am alone.

4 years ago

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Tom Ragle Brattleboro, VT

Everything is excellent except that occasionally the button gets in a fold of my stomach and sets off a false alarm. I cannot adjust the cord much.

4 years ago

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Jean Danville, PA

I can't put the watch on my wrist---do not like the strap connection---Kind of "crappy" and that is what I wanted to wear.

4 years ago

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Janis Ellis Beverly Hills, FL

Answered false alarm calls promptly. Only once in a year did it take longer then 30 to 45 seconds to be connected.

4 years ago

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Anna Pedford Dallas, TX

Great Customer Service Representatives! They are very knowledgeable and know how to have patience with senior citizens.

4 years ago

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Barbara Nanticoke, PA

My accidental emergency alerts were met with understanding and they always answer questions promptly

4 years ago

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Carol Independence, OH

Slow answer times when we have tested system. Also added charges for features not ordered. We are working on getting a credit

4 years ago

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Tef Burlington, WI

Can never each them by phone. Long time on hold then the call is dropped. Even when I try to respond to there letter to continue ins. coverage on the mobie unit.

4 years ago

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Doris Aveyard Knoxville, TN

They mailed an item my mother didn't ask for, we had to mail it back and it's been terrible trying to get credit, was told a supervisor would call us and they never did.

4 years ago

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Elke Quade Independence, OH

My mother accidentally hit the button and we were called immediately to determine if there was a problem.

4 years ago

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Nancy Totzke Gray Court, SC

Very handy but to hard to wear with glasses that also are held out of use around my neck. When working it bangs against things like sink.

4 years ago

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Miles fish Cambridge, MA

11 calls them it's not easy to get your original person that you were talking with you to get help but it's not always exactly the way you want it

4 years ago

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Linda L. Finkle

the people I have spoken with are kind, patient and remind me when I forget or ignore the monthly checkin. Good folks

5 years ago

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Verified Customer

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DB Jones

Makes me feel safe and the company has someone check on me and let's me know who to contact if I ever need someone.

5 years ago

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Verified Customer

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Elizabeth Jane Hoover and Sherwood Allen Hoover

Very responsive service! Even when accidentally pushing alert someone has called to check on me very quickly!

5 years ago

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Carol Krieger Riverside, CA

It is fairly easy to operate. I would like it a little smaller. It is light to wear There fore it is comfortable to have around your neck.

5 years ago

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Jean DeRose Glen Mills, PA

Since I have medical alert I have called twice for the monthly check and both times they have so very helpful

5 years ago

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Marian

I have to take my base with me when out side my home. Not always convenient outside. Great to be able to take it in the shower.marian

6 years ago

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Erwin Miami, FL

I would like more feedback knowing they're on the other side checking for my safety. I also feel they're prices should be lower

6 years ago

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Donna Barclay Mesquite, TX

They are prompt; this gives me the security of knowing when I need them they will be here when needed.

6 years ago

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Benoit Imperial, MO

So far I am satisfied, though it is expensive. It was quick response times and they called my daughter.

6 years ago

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Anna Marie Segal

I set off by accident in shower, but they called my contact, etc. Did what they said they would do. I feel safe.

6 years ago

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David Briggs

Sales call to up sell 86 year old additional products is inappropriate. Very difficult to deal with customer service as all they seem to care about is selling next product.

6 years ago

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Brenda Prattville, AL

It is very sensitive but when it detects a fall they are on the line immediately. I like that is has GPS but it should be smaller.

6 years ago

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D Caesar

We had no ploblem.it well The only thing l didn''t like you have to set it up And the company is so far away.

6 years ago

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Richard Shawano, WI

Battery goes dead too quickly. I have bumped it 3 times accidentally and they answered right away. It is way too heavy to wear around the neck.

6 years ago

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Alice Deary, ID

I had a problem with my first device not working, but besides that everything has been great. I like that it works on my cell phone.

6 years ago

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Bernice Los Angeles, CA

They always call on time and are very prompt. Medical Alert allows me to feel comfortable being alone.

6 years ago

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Anonymous Keene, NH

Had a similar device that was very expensive. I switched to Medical Alert because of their good price.

6 years ago

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Bonnie Aurora, CO

This is fairly new to me, but my medical alert works good and the people are fine. I would say it is fairly expensive.

6 years ago

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Betty Dover, AR

I am very active so I love the fall detection. The people on the phone have been very easy to deal with.

6 years ago

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Shirley Statesboro, GA

This has only gone off accidentally once, but it worked great so I can't complain about the service at all.

6 years ago

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Allan

They have always been able to help me and it works. This afternoon I leaned against something and it went off.

6 years ago

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Barb Ortonville, MI

Every time I've tested it, I've gotten ahold of somebody right away. They've been very personable and nice.

6 years ago

Reply from Medical Alert

Hi Barb,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018