Name: Medical Alert
Rating: 4.3

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Verified Customer

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Paul Stephens Honolulu, HI

when u need help, they're there. whether for an emergency or equip. assistance.

2 years ago

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Verified Customer

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Lois Mathews Boulder City, NV

Never used the service but my daughyter wanted a trial run and ambulance here in minutes.

2 years ago

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Dorothy J McMillen Grove City, PA

I've had to use the Medic Alert three or four times and found to be ready and to my house in about 5 minutes.

2 years ago

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Elizabeth Schreiner Kensington, CT

The company is responsive to how we want the team to react when the alert goes off.

2 years ago

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Verified Customer

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Johnna Friona, TX

Medical Alert always give notice when batteries are low, and available to answer questions.

2 years ago

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Verified Customer

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Marjorie Flemister

Have only had to use the system twice, and each time they were very responsive and quickly as well.

2 years ago

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Helen Ovenell

I was called when my mother's alert went off & I told them it was an error. They did not cancel the ambulance from responding.

2 years ago

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Verified Customer

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margurete purple

The regular neck device does not work, just the neck device for falling. And the main box will not work when I press the button.

2 years ago

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Verified Customer

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Erlinda Garcia Ontario, CA

Medical alert had save my life numerous time. It is efficient convenient and life saver for me

2 years ago

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Fatima Jamil-Muhammad Rex, GA

They are quick to answer every call, fall and very polite. You are never alone. They save lives.

2 years ago

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Verified Customer

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Thomas Edwin Koepke DVM West Saint Paul, MN

Senior, living alone in home, worry about falling or other unexpected medical concerns.

2 years ago

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Verified Customer

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James Blanchard Aurora, CO

very courteous any concerns are always satisfied promptly very happy with the service provided

2 years ago

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Twila Moberly Troy, NY

I haven't had to use them yet but customer service have been good about answering questions.

2 years ago

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Melanie Shoop Louisville, KY

They let me know immediately when our system issues like low battery or no response.

2 years ago

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Verified Customer

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Norma Pollock Harrison, AR

I don't like the bracelet on the wrist model. It doesn't stay fastened. I have a pacemaker and can't wear the necklace. Would like to have a bracelet with a latch.

2 years ago

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Verified Customer

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Griff Westminster, MD

The company is affordable and they care. They are easy to understand when speaking with them.

2 years ago

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CJ Holmes Seattle, WA

Easy to use and understand equipment. Customer service is efficient and helpful.

2 years ago

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Kay Schock Aurora, CO

I've never had to use them for an emergency but they are always available for information.

2 years ago

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N. Stewart Knoxville, TN

The system works only at or very near my home--measured in feet. Not useful if I were to fall in a store or parking lot or office building.

2 years ago

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Verified Customer

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RITA RITCHEY Loudon, TN

The customer service is great. The pendant is too sensitive if I sit down to hard it triggers the alarm.

2 years ago

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Verified Customer

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Donna Lee Rogers Littleton, CO

Medical Alert is always there and checks up with me if I forget my monthly call in.

2 years ago

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Verified Customer

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Berta Szochet Brooklyn, NY

So far it's been good service . I didn't need their assistance so far . Customer service is very helpful and polite .

2 years ago

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Wendy Prufer Walnut Creek, CA

They don't send things out fast enough for my needs & they send the wrong quantities (too few that they said they would send me)few) they said they'd

2 years ago

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Verified Customer

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Mary Miller

Customer service is usually very helpful, even though I don't need to call often

2 years ago

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Mark Skolski

In the unlikely event there is a problem with the device it is handled rapidly and expertly.

2 years ago

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CARRIE INEZ ANYAN Winnfield, LA

I feel safer wearing it, especially in the shower. It works in my yard also, 600 ft. out of the house.

2 years ago

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Verified Customer

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Charles J. Cichy, Jr. Halifax, PA

They are very thoughtful on checking with us to insure we are satisfied with our service.

2 years ago

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Patricia Riedl Indianapolis, IN

Been very helpful with set up and guidence but am greatful that I have not needed service

2 years ago

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Sarah Beaver Sherman, TX

Response has always been positive. always can answer questioons like the reminders to check

2 years ago

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Dan Conner Auburn, MI

Seldom used but occasionally she hits it by mistake and response is as expected.

2 years ago

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Marilou P Eagan Spencerport, NY

very fast response with my first use (EMT's came quickly) and family was notified immediately

2 years ago

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Verified Customer

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Beverly Sinibaldi Asbury, NJ

Alert fob needs a shield that can be pulled off in an emergency. This would omit accidental hitting and setting off alarm

2 years ago

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Verified Customer

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JoAnn Muehrcke Watertown, WI

The watch I accidentally set off3 times with EMT'sclose behind. Felt terrible about that no longer feel secure wearing watch. Necklaces are cumbersome. Sobig.

2 years ago

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Verified Customer

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Odessa Stanley, NC

Because it went off while I was away and it caused confusion in my apartment building. How embarrassing to me when facing my neighbors.

2 years ago

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Deborah Spendley Heber, AZ

Very responsive. I dropped the necklace and the alert went off and I received a call immediately.

2 years ago

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Hazel Horowitz Olmsted Falls, OH

The alarm goes off without my pressing the button. It happened 2 or 3 times. You are going to check the equipment.

2 years ago

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Verified Customer

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Linda lee Philadelphia, PA

Because when my device go off they don't have a attitude when I tell them noughing's wrong

2 years ago

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Elke Rosenberger Las Vegas, NV

Friendly and patient customer service people. Also, great response time when needed!

2 years ago

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Verified Customer

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Carolyn Anderson Toledo, IA

I appreciate having Medical Alert - it is right on the ball when I have fallen.

2 years ago

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Verified Customer

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Loretta for Mildred Freeman Spencer, IN

The new device is too large and has to be charged. The old device was smaller and didn't need charged

2 years ago

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Verified Customer

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Mary Bateman Elburn, IL

I am able to depend on this device. It's always with me. but it's not invasive. It's affordable

2 years ago

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Bonnie owen Colorado Springs, CO

The response was quick when button was pushed & when they couldn't get me they call my daughter

2 years ago

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Janice Adamek Woodstown, NJ

Quick response. Quick communication. It has saved my husband's life several times.

2 years ago

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Verified Customer

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Lisa Laing Staten Island, NY

I am waiting six weeks for a return box for the alert which Senses falls. I pre paid for six months and feel the company does not want to reimburse me.

2 years ago

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Verified Customer

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Toni Hall Barberton, OH

YOU REALLY CHECK UP ON A PERSON. They watch to see if our battery is charged also.

2 years ago

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Verified Customer

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Mcneal Kirkland, WA

Still haven't received receipts for payments I made Took 3 different calls pause to get the lock Box sent just received it

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! Glad you received your lockbox. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Ginni Corbin Northbridge, MA

They are very responsive. They remind you to test your system every month even if you already have tested it.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Joann Lay Gainesville, TX

Have only had false alarms and they are great about not making you fell bad that.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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May Prosser-Strong Lincoln, CA

all the devices are great, however, the device that detects falls is extremely touchy and I am hesitant to wear it.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Raymond Radomski Shavertown, PA

The last time I tested the system, it was a full ten minutes after I pressed the button that I got a response.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate to customer resolutions team for additional help:
CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021