Name: Medical Alert
Rating: 3.9

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Mark Schmitt Sanborn, NY

Service was great. My only complaint was for some reason they started billing my credit card account while still sending paper bills that were paid by check. I'm still waiting to be fully reimbursed for all of the money. Can't say enough for the service, very quick and professional.

7 years ago

Reply from Medical Alert

Hi Mark,

Please don't hesitate to reach out again if you billing issues are not sorted.

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jul. 18th, 2018

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Gwendolyn Gross South Lake Tahoe, CA

Have upgraded my Medical Alert recently. I was traveling and 2 calls came to my niece that my battery back-up was low. I called when I got home, unplugged the unit like instructed and within 5 days I had a solid green light. I appreciate keeping me in the loop.

7 years ago

Reply from Medical Alert

Hi Gwendolyn, We are here to keep you safe. I am glad all is working well with your system. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 19th, 2018

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myron s krouse Portland, ME

i think they probably are very good. the reason i say this is because thankfully have not had to use them,but i think if i did they would be their in an instant. also i was wondering if you could send me their customer service number if should ever have a question to ask.

8 years ago

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Delvina Fiducia Pomona, CA

I got mine after a fall that resulted in a fractured pelvis. My husband has peace of mind when he isn't home that I have someone to help me if needed. It's worth the money to us to have the assurance.

9 years ago

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Linda Fort Worth, TX

I accidently set off the button my alert device and someone was right there. I explained what happened and received a very nice reply from the young man. This is great service. Linda

9 years ago

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Verified Customer

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Lewis

it was my daughter who suggested to try it

4 months ago

Reply from Medical Alert

Lewis, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 8th, 2026

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Verified Customer

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Kim

Because of my health issue I find that I can trust it

5 months ago Edited January 19, 2026

Reply from Medical Alert

Thank you, Kim! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2025

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Verified Customer

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Doris

It seemed to be affordable and easy to set up and use.

5 months ago

Reply from Medical Alert

Thank you, Doris! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2025

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Verified Customer

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Helen

When I’m alone I needed it for safety reasons.

5 months ago

Reply from Medical Alert

Thank you, Helen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 23rd, 2025

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Verified Customer

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Barbara

it seemed less expensive. it isn't anymore. I'm looking.

5 months ago

Reply from Medical Alert

Barbara, thank you for taking the time to leave us a review. Feel free to call our customer service department at 1-800-906-0872 so that we can see if there are other options that may be a better solution for you. Please be well, safe and take care.

Dec. 11th, 2025

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Verified Customer

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Bill

IAM ALWAYS SUSPICIOUS OF ANY LARGE COMPANY USING A PROTECTED SITE.!!!!!!!!!!

5 months ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. If there’s anything we can do to help, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 11th, 2025

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Verified Customer

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Marilyn

I have elderly friends that use your services

6 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 20th, 2025

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Verified Customer

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John

Someone suggested it to me a friend who usedt

6 months ago

Reply from Medical Alert

John, Thank you! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 20th, 2025

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Verified Customer

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Jennifer

Only company available. Good work once we got something that had cell signal.

6 months ago

Reply from Medical Alert

Jennifer, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 20th, 2025

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Verified Customer

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Dennis

Fall Detection Device is sensitive. Parent sets it off by pushing.

6 months ago

Reply from Medical Alert

Thank you for taking the time and sharing your valuable feedback with us. Feel free to call our customer service department at 1-800-906-0872 so that we can see if there are other options that may be a better solution for you. Please be well, safe and take care.

Nov. 10th, 2025

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Verified Customer

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Lois

I don't remember I have had it so long, over 20 years and I am 95 now.

6 months ago

Reply from Medical Alert

Thank you for your feedback Lois! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 10th, 2025

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Verified Customer

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Terrence

i was at the st cloud va and the gps was tell them that i was still at my home address

7 months ago

Reply from Medical Alert

Terrence, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 or CustomerResolutions@medicalalert.com. Our representatives will be happy to assist.

Oct. 13th, 2025

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Verified Customer

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Sharon

A great company, the people are there when you need them.

8 months ago

Reply from Medical Alert

Sharon, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Sep. 18th, 2025

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Verified Customer

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Ron

very comfortable to wear, somewhat easy to give false signals

9 months ago

Reply from Medical Alert

Ron, thank you for your feedback! False alarms can happen, and we’d always rather respond to a false alert than risk missing a real one. If you feel the button is activating too easily, feel free to contact our Customer Service team at 1-800-635-6156—we may be able to adjust or offer a different option to better suit your needs. We’re here for you anytime!

Aug. 14th, 2025

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Verified Customer

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Elizabeth

Great response. Friendly associates. I highly recommend this company 🦍

11 months ago

Reply from Medical Alert

Elizabeth, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Jul. 7th, 2025

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Verified Customer

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Lorraine

I like the feeling of safety with my necklace, but the fact that the lockbox jammed with my key in it, no one could get in. It had to be cut off my door.

4 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872. Our representatives will be happy to assist.

Feb. 6th, 2026

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Betty

I can't figure out how long the medic alert can go without charging. Being awakened at 3:00 am is not good. I appreciate the super sensitive part!!

8 months ago

Reply from Medical Alert

Betty, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 or CustomerResolutions@medicalalert.com. Our representatives will be happy to assist.

Oct. 6th, 2025

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Verified Customer

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Sherrie Churchman

My dad has been using MA for almost a year now and we Re very pleased with the service

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Sherrie! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

May. 15th, 2025

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Verified Customer

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Jeanne-Marie Faller

I have used Medical Alert for more than three years. Wonderful company to work with each year.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Jeanne-Marie Faller! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Mar. 19th, 2025

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Verified Customer

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Charles

I am happy with the service but I have had to register a dispute with our cc company for fraudulent charges that I have been assured since 2/22/25 would be reimbursed. This was a sales representative taking advantage 95 yr.

1 year ago

Reply from Medical Alert

Thank you for sharing your feedback with us, Charles. We value our customers and appreciate the time you took to share your experience. We'd love the opportunity to address your concerns. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter for you. Thank you!

Mar. 13th, 2025

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Verified Customer

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Suzanne

I have more peace of mind knowing that my parents can get help when they need it.

1 year ago

Reply from Medical Alert

Thank you for your feedback, Suzanne! We’re thrilled to hear that your experience with us has been positive. Your parent's safety and your peace of mind are our top priorities, and we're glad that we could be there for them when they needed us.

Feb. 20th, 2025

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Verified Customer

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Angela

If ai could give it no stars I would! Their sales people call vulnerable, elderly, individuals and sell scam services and charge their credit card. Stay away from this company. They are predatory!

1 year ago

Reply from Medical Alert

We’re sorry to hear that your experience didn’t meet your expectations, Angela. We take your concerns seriously and would like to resolve any issues as quickly as possible. Please contact our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can look into your concerns and work toward a solution.

Feb. 11th, 2025

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Verified Customer

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Judy

When my alert hit the laundry machine, they alert comes on to see if I am ok or need help.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Judy! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Feb. 7th, 2025

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Verified Customer

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Barbara Morrison

Their reminders to test is helpful. It's easy to forget to do the monthly testing.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Barbara! We’re thrilled to hear that you’re happy with our service. Your satisfaction means a lot to us, and we appreciate your continued trust.

Jan. 14th, 2025

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Verified Customer

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Janet

I like the Fall notification. That is the reason I changed to Medical Alert from what I had.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Janet! We’re thrilled to hear that your experience was a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Jan. 14th, 2025

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Verified Customer

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Heather Rogers

It is very effective when you sound alarm. Unfortunately I do not check in on a regular basis.

1 year ago

Reply from Medical Alert

Thank you, Heather! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Barbara

Mom recently passed out at home. My dad was able to press it and got right through! Thanks!

1 year ago

Reply from Medical Alert

Thank you, Barbara! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Jane

They are very helpful and extremely nice to talk with about any problem or concern

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Richard

Since I got Medical Alert, I have fallen 4 times. The device has never gone off. each fall has been on hardwood floors or concrete. It is clearly useless as a fall detector.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. We're disheartened to hear of your experience. Please reach out to Customer Care so we are able to help resolve this for you 1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Customer Reviews Team
Medical Alert

Aug. 8th, 2024

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Verified Customer

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Marian Thornburg

I like the immediate response. Everyone has been so concerned and qualified for my needs.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Aug. 8th, 2024

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Verified Customer

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Kathy Bonk

The representative answered all of my questions and was friendly during our conservation.

1 year ago

Reply from Medical Alert

Thank you, Kathy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 17th, 2024

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Verified Customer

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Glenda The Villages, FL

We love it! It has helped us on several occasions and provides us peace of mind..

2 years ago

Reply from Medical Alert

Thank you, Glenda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Clarence Chapman Saint Paul, MN

Wish there was a volumn adjustment on the desk top unit. I can barely hear the person talking on it.

2 years ago

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Verified Customer

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Jackie Dunlap Zearing, IA

Works great for my mom! Easy to use. Can talk to a representative, which is appreciated!

2 years ago

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Verified Customer

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Pat North Royalton, OH

I have always received excellent service when dealing with Medical Alert employees!

2 years ago

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Verified Customer

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Thelma

The big alarm button was a godsend. The alarm itself was good in that it is a distinctive sound.

2 years ago

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Verified Customer

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Mike

I have been satisfied with the system. The only problem I have is sometimes it takes a little long for it to connect.

2 years ago

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Verified Customer

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Mary Rochester, NY

They answer very quicks. Now 4 times I have called them and was taken care right away

2 years ago

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Verified Customer

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Barden Conroe Skaneateles, NY

I accidentally set it off unloading a package. Response was quick, three units came.

3 years ago

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Verified Customer

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Joan Loxton East Greenwich, RI

They follow up when I forget to test system. Easy to talk with and answer my questions.

3 years ago

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Verified Customer

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June A Mitchell Naples, FL

The watch and necklace are free but rather cheap looking. Are there other choices than black plastic?

3 years ago

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Verified Customer

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Mary k urquhart Baltimore, MD

Each time I have accidentally touched or hit the response button the fire department came.

3 years ago

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Verified Customer

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Richard Van Fleet Cumberland, MD

I get quick response and persons who answer the phone , know the answers to my questions.

3 years ago

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Verified Customer

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Merilyn Millikan Renton, WA

The system has actually worked a couple of times when my device was accidentally pressed.

3 years ago

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Verified Customer

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Charles Freeburger Warminster, PA

The system worked as expected. The fall detection was a little more sensitive than we would have liked

3 years ago