Name: Medical Alert
Rating: 3.8

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myron s krouse Portland, ME

i think they probably are very good. the reason i say this is because thankfully have not had to use them,but i think if i did they would be their in an instant. also i was wondering if you could send me their customer service number if should ever have a question to ask.

8 years ago

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Delvina Fiducia Pomona, CA

I got mine after a fall that resulted in a fractured pelvis. My husband has peace of mind when he isn't home that I have someone to help me if needed. It's worth the money to us to have the assurance.

9 years ago

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Linda Fort Worth, TX

I accidently set off the button my alert device and someone was right there. I explained what happened and received a very nice reply from the young man. This is great service. Linda

10 years ago

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Verified Customer

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Doriel

Forget to check monthly Need a reminder

5 months ago

Reply from Medical Alert

Thank you for your feedback, Doriel! We understand how easy it is to forget monthly check-ins. Setting a recurring reminder on your phone or calendar can really help keep things on track. If there’s anything we can do to make this easier for you, feel free to reach out—we’re happy to help!

Apr. 20th, 2026

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Verified Customer

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Joanne

Response time is fast very though and professional

5 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 30th, 2026

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Verified Customer

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Eileen

It's a fine product to serve the purpose.

5 months ago

Reply from Medical Alert

Eileen, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 30th, 2026

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Verified Customer

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Nancy

The price and the GPS is just wonderful.

5 months ago

Reply from Medical Alert

Nancy, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 19th, 2026

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Verified Customer

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Denise

Great company and product. I love this company

6 months ago

Reply from Medical Alert

Denise, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 11th, 2026

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Verified Customer

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Louann

I use it due to poor balance. My kids thought it would increase my safety since I live by myself.

7 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 18th, 2026

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Verified Customer

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Joan

Very dependable * patient with excited callers

7 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 16th, 2026

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Verified Customer

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Cassandra

Because I had fallen down last November 2025 and I had to go to the hospital then.

7 months ago

Reply from Medical Alert

Thank you. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 11th, 2026

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Verified Customer

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Carol

Ease of use. Customer service is responsive.

7 months ago

Reply from Medical Alert

Carol, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 11th, 2026

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Verified Customer

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Billie

Our calls have always been answered right away.

7 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 6th, 2026

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Verified Customer

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Loretta

Services offered and pricing. Nothing further to add.

7 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 6th, 2026

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Verified Customer

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Cheryl

Efficient, reliable, nothing more to say

7 months ago

Reply from Medical Alert

Cheryl, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 6th, 2026

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Verified Customer

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Janice

jessica was very professional and through

7 months ago

Reply from Medical Alert

Jancie, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 22nd, 2026

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Verified Customer

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Guillermo

I feel safe knowing I have some one to call.

8 months ago

Reply from Medical Alert

Guillermo, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Jan. 9th, 2026

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Verified Customer

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Sheena

It’s going good. I just have to be diligent in wearing the pendant.

8 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 8th, 2026

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Verified Customer

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Rita

Just picked them by chance, and I’m happy

8 months ago

Reply from Medical Alert

Rita, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 8th, 2026

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Verified Customer

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Delores

Liked their service model and device. Communication is easy for my mom.

8 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 19th, 2025

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Verified Customer

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Carole

The thing that I liked about it you can count on somebody coming when I fall

9 months ago

Reply from Medical Alert

Thank you for being part of our family Carole! We are glad that you feel safe with our service and appreciate this kind review. Please be well, safe, and take care.

Dec. 15th, 2025

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Verified Customer

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Ralph

Our daughter in law was the one who chose this medical alert. It does work.

9 months ago

Reply from Medical Alert

Thank you for your feedback Ralph! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 12th, 2025

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Verified Customer

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Frances

Recommended by other users. I don't see why I need 40 characters.

9 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 11th, 2025

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Verified Customer

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Susan

confidence that we will be protected and helped when we need it

9 months ago

Reply from Medical Alert

Susan, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Dec. 11th, 2025

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Verified Customer

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Verna

My daughter-in-law is a nurse and she recommended this for me.

9 months ago

Reply from Medical Alert

Verna, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 11th, 2025

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Verified Customer

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Toni

I don't like you guys dispatching EMS if my battery is low and I don't answer the phone. Don't like short battery life

9 months ago

Reply from Medical Alert

Toni, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 . Our representatives will be happy to assist.

Dec. 11th, 2025

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Verified Customer

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Mary

I haven't had to use Medical Alert but it's there if I need it.

9 months ago

Reply from Medical Alert

Mary, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 20th, 2025

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Verified Customer

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Linda

The people are fantastic but your equipment sucks. Tried 2 units both acted they the sucked also. Sent everything back and canceled my account.

10 months ago

Reply from Medical Alert

Linda, thanks so much for sharing your feedback. We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Nov. 20th, 2025

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Verified Customer

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Sheryl

Started having with faulty signal has been resolved no complaints

11 months ago

Reply from Medical Alert

Sheryl, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Oct. 6th, 2025

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Kristy Schaff

Terrible company. No customer service. We waited over 2 months to get a refund. My sister literally took the day off work multiple times to wait hours on hold to talk with someone. This company makes their money by charging a year at a time with no way to get money back in a convenient or transparent manner.

7 months ago Edited February 18, 2026

Reply from Medical Alert

Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-906-0872 or CustomerResolutions@medicalalert.com so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.

Feb. 24th, 2026

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Eva Gallagher

Terrible service! I have been trying to cancel my mom's account for over a month after she moved to assisted living and they have not allowed me to do so. After being on hold for hours, I am told I need to come back despite receiving continued billing. The service was find when I needed it but canceling it has been a total scam!

7 months ago

Reply from Medical Alert

Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-906-0872 so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.

Feb. 19th, 2026

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Verified Customer

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Sherrie Churchman

My dad has been using MA for almost a year now and we Re very pleased with the service

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Sherrie! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

May. 15th, 2025

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Verified Customer

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Jeanne-Marie Faller

I have used Medical Alert for more than three years. Wonderful company to work with each year.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Jeanne-Marie Faller! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Mar. 19th, 2025

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Verified Customer

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Charles

I am happy with the service but I have had to register a dispute with our cc company for fraudulent charges that I have been assured since 2/22/25 would be reimbursed. This was a sales representative taking advantage 95 yr.

1 year ago

Reply from Medical Alert

Thank you for sharing your feedback with us, Charles. We value our customers and appreciate the time you took to share your experience. We'd love the opportunity to address your concerns. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter for you. Thank you!

Mar. 13th, 2025

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Verified Customer

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Suzanne

I have more peace of mind knowing that my parents can get help when they need it.

1 year ago

Reply from Medical Alert

Thank you for your feedback, Suzanne! We’re thrilled to hear that your experience with us has been positive. Your parent's safety and your peace of mind are our top priorities, and we're glad that we could be there for them when they needed us.

Feb. 20th, 2025

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Verified Customer

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Angela

If ai could give it no stars I would! Their sales people call vulnerable, elderly, individuals and sell scam services and charge their credit card. Stay away from this company. They are predatory!

1 year ago

Reply from Medical Alert

We’re sorry to hear that your experience didn’t meet your expectations, Angela. We take your concerns seriously and would like to resolve any issues as quickly as possible. Please contact our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can look into your concerns and work toward a solution.

Feb. 11th, 2025

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Verified Customer

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Judy

When my alert hit the laundry machine, they alert comes on to see if I am ok or need help.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Judy! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Feb. 7th, 2025

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Verified Customer

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Barbara Morrison

Their reminders to test is helpful. It's easy to forget to do the monthly testing.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Barbara! We’re thrilled to hear that you’re happy with our service. Your satisfaction means a lot to us, and we appreciate your continued trust.

Jan. 14th, 2025

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Verified Customer

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Janet

I like the Fall notification. That is the reason I changed to Medical Alert from what I had.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Janet! We’re thrilled to hear that your experience was a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Jan. 14th, 2025

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Verified Customer

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Heather Rogers

It is very effective when you sound alarm. Unfortunately I do not check in on a regular basis.

1 year ago

Reply from Medical Alert

Thank you, Heather! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Barbara

Mom recently passed out at home. My dad was able to press it and got right through! Thanks!

2 years ago

Reply from Medical Alert

Thank you, Barbara! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Jane

They are very helpful and extremely nice to talk with about any problem or concern

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Richard

Since I got Medical Alert, I have fallen 4 times. The device has never gone off. each fall has been on hardwood floors or concrete. It is clearly useless as a fall detector.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. We're disheartened to hear of your experience. Please reach out to Customer Care so we are able to help resolve this for you 1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Customer Reviews Team
Medical Alert

Aug. 8th, 2024

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Verified Customer

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Marian Thornburg

I like the immediate response. Everyone has been so concerned and qualified for my needs.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Aug. 8th, 2024

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Verified Customer

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Kathy Bonk

The representative answered all of my questions and was friendly during our conservation.

2 years ago

Reply from Medical Alert

Thank you, Kathy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 17th, 2024

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Verified Customer

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Glenda The Villages, FL

We love it! It has helped us on several occasions and provides us peace of mind..

2 years ago

Reply from Medical Alert

Thank you, Glenda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Clarence Chapman Saint Paul, MN

Wish there was a volumn adjustment on the desk top unit. I can barely hear the person talking on it.

2 years ago

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Verified Customer

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Jackie Dunlap Zearing, IA

Works great for my mom! Easy to use. Can talk to a representative, which is appreciated!

2 years ago

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Verified Customer

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Pat North Royalton, OH

I have always received excellent service when dealing with Medical Alert employees!

2 years ago

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Verified Customer

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Thelma

The big alarm button was a godsend. The alarm itself was good in that it is a distinctive sound.

3 years ago