Name: Medical Alert
Rating: 4.2

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Verified Customer

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FTK Lakeside, VA

No problems. When I call to do monthly testing, everyone is pleasant and polite.

3 years ago

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Verified Customer

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Susan Littleton, NH

The neck material that goes around my neck rubs and has caused an irritation. Otherwise no problems.

3 years ago

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Betty Cutler

Can't wear pendant due to shingles pain so use bracelet. It's white and quickly discolours. Works I suppose but looks awful.

3 years ago

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Bernis Kleinschmidt Miamisburg, OH

Havent had to use mine thank goodness. But I love that it's waterproof and can go anywhere with mr.

3 years ago

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Anonymous Antioch, TN

Good service and follow up. Reminders when I would forget to charge it or test it.

3 years ago

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Verified Customer

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Corinne Kashan Flushing, NY

I haven't needed it, but when I call to do my monthly "check", they always ask if I am sure I'm okay.

3 years ago

Reply from Medical Alert

Thank you, Corinne! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America Medical Alert

Jan. 26th, 2021

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Verified Customer

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Bill M Springfield, MO

Fall protection bracket never worked - when hitting the button to call the response time was very delayed - at times we would end up calling 911 ourselves because no one was answering your phones

3 years ago

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Verified Customer

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Debra Jones Winston-Salem, NC

Because it made me feel safe for my mom.If she forgot to test it they would always give her a call.

3 years ago

Reply from Medical Alert

Hi Debra, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America Medical Alert

Jan. 26th, 2021

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Verified Customer

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Marla Bobholz-davis Longmont, CO

Fast response from medical support after I fell a couple times. Good communication from them too.

3 years ago

Reply from Medical Alert

Hi Marla, Glad to know you're ok. Thanks so much for sharing your experience!

Stay safe,
Alex
Customer Reviews Manager
Connect America Medical Alert

Jan. 26th, 2021

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Verified Customer

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Paula Cohen

Because the medical learn goes off too often saying it needs to be charged we think it should last a lot longer before charging

3 years ago

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Verified Customer

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John E. Brown

They are contantly on the mark. A "notice" gives them a quick reaction==Is Everything OK?

3 years ago

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Don Scherer

The response is great when I accidently activated it. haven't needed it in emergency situation.

4 years ago

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Tyra Morey

I have never had to actually use Medical Alert but I believe and trust the service you say you provide.

4 years ago Edited January 10, 2024

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Anonymous

long holds on phone - more than an hour. Adding features, that should be included, drives the cost way up. every month the bill is different.. you should pro-rate addons so monthly bill is the same.

4 years ago

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Carol Faust Oakdale, CA

You asked for a review. It's been a disaster from the get go. If I hadn't paid a year upfront, I'd have cancelled long ago. Hopefully before the year is up, I can have time to research other companies.

4 years ago

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Katherine Cissel Bluemont, VA

I do not like the idea of having to charge it every day. I forget to take it off the charger and leave the house without it

4 years ago

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Verified Customer

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Denah Gati Mentor, OH

Reliable and easy to use. Customer service representatives are knowledgeable and very helpful.

4 years ago

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Verified Customer

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Gerard Schulet Kenner, LA

I never had to use my button. But, every time I have called everyone was concerned about me

4 years ago

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Verified Customer

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Janet Stephens Mentor, OH

it always works, you can hear it all over the house, I feel safer because they always answer

4 years ago

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Verified Customer

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Steven Langhorne, PA

Very helpful every one that helped us I would recommend your company to a friend

4 years ago

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Donna Gelder

I feel that recently I was pressured into taking a fall button--I am very active and have many false alarms.

4 years ago

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Verified Customer

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Anthony DeRiggi Wantagh, NY

They have responded quickly, even when there was no emergency because the device was accidentally pressed.

5 years ago

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Verified Customer

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Barbara Campbell El Cerrito, CA

You are always there when I accidentally hit the button, checking to make sure I am okay

5 years ago

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Verified Customer

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Anonymous Livingston, TX

I don't use it very often, but they have always been there right away when I have called.

5 years ago

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Verified Customer

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Anonymous New Albany, IN

They always give me good advice and answer my questions. The device is easy to use.

5 years ago

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Verified Customer

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Brenda Columbus, OH

Medical Alert checks in on me periodically to test my device and make sure it is working.'

5 years ago

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Alice Sacramento, CA

The people on the phone are usually nice and helpful. The device has been very helpful.

5 years ago

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Debbie

A very good price and the customer service has been great every time I have called.

5 years ago

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Anonymous Mendota, IL

Medical Alert is always on top of keeping me informed of what is new and what is going on.

5 years ago

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Verified Customer

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Elizabeth Rocky, OK

I have had to use it a couple of times and it has really helped. Help has come right away.

5 years ago

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Verified Customer

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Dan Solberg

I am disappointed that the separate device for fall detectionI ordered with the regular medical alert button did not function as promised.

5 years ago

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Verified Customer

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Helen Allers

They are often difficult to reach. The devices are often problematic and they are always trying to sell you something more.

5 years ago

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Verified Customer

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Delores Mertz

It is very good and it is a good product . customer service people are so polite .

5 years ago

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Edward

I have received very good service when I call with questions and they get back with me.

5 years ago

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Verified Customer

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Pat Twin Falls, ID

I would not recommend it because of the expense of it. Instead of the ten dollars a month we'll buy the new equipment when it comes out.

5 years ago

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Verified Customer

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Nester

It's always been there and any problem is solved right way. It's been perfect, no problems.

5 years ago

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Verified Customer

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Barbara Prineville, OR

They're always there for me when I have called them. It has been a very positive experience.

5 years ago

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Verified Customer

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Dorothy Hopkins, MN

It went off once automatically when I touched something accidentally and it proved to be good.

5 years ago

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Verified Customer

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anonymous Fond du Lac, WI

My device has been set off accidentally several times. I would like it if there was a way to prevent it from being set off on accident.

5 years ago

Reply from Medical Alert

Please contact Barb from our escalation team on 800-226-5400, Ext. 0057 to see if there is something we can do to help sort your issues with your device.

Thanks,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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anonymous Lockport, IL

I haven't had any problems with it. It's expsensive but I know I need it. They're also a trustworthy company.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Anonymous Surprise, AZ

2 or 3 times I've pressed the button to make sure it's working and someone answered.

5 years ago

Reply from Medical Alert

We are glad to know your device is working as it should. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Debra Brooklyn, NY

They were pretty helpful in helping me set it up. They understand how the system works.

5 years ago

Reply from Medical Alert

Hi Debra,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Elaine Encino, CA

There hasn't been any problems, so your support is good. The device is convenient and works well.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Ann Warman Memphis, TN

They have charged me for services I did not receive. I have been promised a call back by supervisors or managers andd have not received one. It has been several months and no response.

5 years ago

Reply from Medical Alert

Hi Ann,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like to discuss your billing. She will help you sort your issues.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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barbara garcia-romero Belvedere Tiburon, CA

Service is great and nice and loud; customer service person, Kim, is so helpful.

6 years ago

Reply from Medical Alert

Dear Barbara,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Anne Still Winnabow, NC

Service is good. Response is excellent. Button too sensitive. Rings whenever it bumps against anything.

6 years ago

Reply from Medical Alert

Hi Anne,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help testing your system.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Diana Bone Fayetteville, NC

They cannot keep up accurately with their business contacts with customers. I've been told that we do not owe anything and in a month they are calling back to collect funds we do not owe.

6 years ago

Reply from Medical Alert

Hi Diana, We looked into this account and see you are an advocate for someone. We see that you had a couple of swaps before settling on the Mobile 365. We did issue a credit for $120.00 on 9/12/18 for the Mobile Elite Fall Detection Button. Then on 10/23 we issued another credit for the Mobile Elite for $314.55. Both of these credits were applied to your Mobile 365 Invoice. This leaves a balance on the account of $104.85 which is still owed. We apologize if no one took the time to explain this to you.

If you have any more questions, please reach out to our escalation team at 800-226-5400, Ext. 0057.

Sincerely,
Alex
Customer Reviews Manager, Medical Alert

Nov. 28th, 2018

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Verified Customer

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Clara Melbourne, FL

I got it because of the price. You have to be careful with it so it doesn't go off on accident.

6 years ago

Reply from Medical Alert

Hi Clara,

Yes, we are among the lowest priced in the industry.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Martin Panama City, FL

Medical Alert is concerned about their customers. I like how easy it is to wear the device.

6 years ago

Reply from Medical Alert

Hi Martin,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Anonymous

It's too easy to set off the alarm accidentally, but they always respond immediately.

6 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018