Name: Medical Alert
Rating: 4.3

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Verified Customer

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JoAnn Muehrcke Watertown, WI

The watch I accidentally set off3 times with EMT'sclose behind. Felt terrible about that no longer feel secure wearing watch. Necklaces are cumbersome. Sobig.

3 years ago

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Verified Customer

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Odessa Stanley, NC

Because it went off while I was away and it caused confusion in my apartment building. How embarrassing to me when facing my neighbors.

3 years ago

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Verified Customer

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Deborah Spendley Heber, AZ

Very responsive. I dropped the necklace and the alert went off and I received a call immediately.

3 years ago

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Verified Customer

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Hazel Horowitz Olmsted Falls, OH

The alarm goes off without my pressing the button. It happened 2 or 3 times. You are going to check the equipment.

3 years ago

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Verified Customer

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Linda lee Philadelphia, PA

Because when my device go off they don't have a attitude when I tell them noughing's wrong

3 years ago

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Verified Customer

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Elke Rosenberger Las Vegas, NV

Friendly and patient customer service people. Also, great response time when needed!

3 years ago

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Verified Customer

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Carolyn Anderson Toledo, IA

I appreciate having Medical Alert - it is right on the ball when I have fallen.

3 years ago

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Verified Customer

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Loretta for Mildred Freeman Spencer, IN

The new device is too large and has to be charged. The old device was smaller and didn't need charged

3 years ago

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Verified Customer

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Mary Bateman Elburn, IL

I am able to depend on this device. It's always with me. but it's not invasive. It's affordable

3 years ago

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Verified Customer

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Bonnie owen Colorado Springs, CO

The response was quick when button was pushed & when they couldn't get me they call my daughter

3 years ago

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Verified Customer

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Janice Adamek Woodstown, NJ

Quick response. Quick communication. It has saved my husband's life several times.

3 years ago

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Verified Customer

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Lisa Laing Staten Island, NY

I am waiting six weeks for a return box for the alert which Senses falls. I pre paid for six months and feel the company does not want to reimburse me.

3 years ago

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Verified Customer

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Toni Hall Barberton, OH

YOU REALLY CHECK UP ON A PERSON. They watch to see if our battery is charged also.

4 years ago

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Verified Customer

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Mcneal Kirkland, WA

Still haven't received receipts for payments I made Took 3 different calls pause to get the lock Box sent just received it

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! Glad you received your lockbox. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Ginni Corbin Northbridge, MA

They are very responsive. They remind you to test your system every month even if you already have tested it.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Joann Lay Gainesville, TX

Have only had false alarms and they are great about not making you fell bad that.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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May Prosser-Strong Lincoln, CA

all the devices are great, however, the device that detects falls is extremely touchy and I am hesitant to wear it.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Raymond Radomski Shavertown, PA

The last time I tested the system, it was a full ten minutes after I pressed the button that I got a response.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate to customer resolutions team for additional help:
CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Deborah L. Lane Sun City, AZ

They have always responded appropriately when I push my button. Help arrived quickly.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Keith Churchill Wellsville, KS

When they call to check up on me if my button goes off I can answer them quickly

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Lena Laney Fayetteville, AR

Friendly helpful service. I have been fortunate that I have not had an emergency.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Barbara Koden Shawnee Mission, KS

Haven't had to use them in an emergency. But they are courteous when I make monthly checks.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Clorinda Leddy Colchester, VT

My mom has needed to use the call button on several occasions and it has worked well.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Vivien Pickard Sarasota, FL

Long hold time on device before I get a person to respond. Has been getting worse the more popular your item is

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Manny Beltran Myrtle Beach, SC

Prompt action when alert button is pressed. It was by error but I was contacted right away.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Alice Sterle San Antonio, TX

They've always been there when my 85 year old mom needed them. Quick response and courteous.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Martha Watts Hallie, KY

I have spoken to a representative and find the very cooperative and pleasant to talk with.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Eleanor Albrecht Glen Flora, WI

Anwering test calls is speedy Technicians have helped with technical problems commpetently.

4 years ago

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Verified Customer

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Steven michal Culligan Tyler, TX

Because they are very good with answering even when you hut the button by accident.

4 years ago

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Verified Customer

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susan olshansky New York, NY

Sometimes when my alert goes off it takes too long for them to answer. These are fortunately all false alarms.

4 years ago

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Verified Customer

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Ann Lacefield Greeley, CO

Always on call...and easy to use. I am satisfied and appreciate the customer service.

4 years ago

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Verified Customer

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Carroll Oliver Belton, TX

Fall detection works well. I haven't fallen but when I accidentally bump the device it responds

4 years ago

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Verified Customer

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Melonie Wagner Benton, PA

Always answer when it goes off accidentally, so I know they will be there in a true emergency.

4 years ago

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Verified Customer

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Mary M Yourch Greenport, NY

I do not like having to wear two devises for it to work. I am not using it right now as I am surrounded by people. I will see about the fall.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Stanella Barnes Matthews, NC

Past performances BUT YOUR NEW BUTTON IS LARGER AND HEAVIER, DON'T LIKE USE OLD ONE.

4 years ago

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Verified Customer

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Marie Shubuta, MS

Love the system and customer service and they're always on time when I need help

4 years ago

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Verified Customer

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Rose Ferrara Randolph, NJ

It sometimes goes off for no reason. I have no way to communicate unless I am right near the base, and cannot always get there quickly.

4 years ago

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Verified Customer

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SANDRA M LEE Myrtle, MO

4 years ago

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Verified Customer

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Nancy Miller Fisherville, KY

No problems in any way--unless too sensitive. Service people are so kind and patient.

4 years ago

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Verified Customer

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Charlotte Ellison Marianna, AR

I live in a small farming town wandered the only complaint I have is the ambulance service is rather slow

4 years ago

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Verified Customer

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Marion Descoteau Charlestown, NH

The button was accidentally pushed and someone responded quickly. it worked well.

4 years ago

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Verified Customer

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Jody Mink Assumption, IL

The fall detect pendant is super sensitive and my sister has set hers off accidentally at least 5 times in a one month period.

4 years ago

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Verified Customer

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Art Schneyer Durango, CO

They are there when you need them. I had a fall and they checked on me within 20 seconds.

4 years ago

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Verified Customer

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Nancy Duty Jacksonville, FL

Working fine; no problems; quick responses even when false alarm. Glad I chose Medical Alert.

4 years ago

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Verified Customer

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Sharry Doyle Fayetteville, NY

I have the one that detects falls but it is very sensitive so that I have to be constantly aware that it is on me.

4 years ago

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Verified Customer

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Barbara Johanson Battle Ground, WA

I am pleased with the alert sensitivity. Gives me comfort like another angel taking of me.

4 years ago

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Verified Customer

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Donna simek Orinda, CA

The alarm goes off too easy, it needs charging every day, and it loudly tells you when it needs charging sometimes in the middle of the nite a voice comes on and scares me!! Not happy at all!!

4 years ago

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Verified Customer

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Sharon turner Belleville, IL

Always there when needed. Calm and efficient when I have hit the button accidentally. I made a good choice

4 years ago

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Verified Customer

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Shirley Hall Jonesboro, AR

I have had to call on them twice since i have had my pendant. They were prompt and very nice.

4 years ago

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Verified Customer

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Peter Barry Buffalo, NY

very professional ,knowledgeable and friendly when asking any questions I may have.

4 years ago