Name: Medical Alert
Rating: 4.3

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Verified Customer

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anonymous Fond du Lac, WI

My device has been set off accidentally several times. I would like it if there was a way to prevent it from being set off on accident.

6 years ago

Reply from Medical Alert

Please contact Barb from our escalation team on 800-226-5400, Ext. 0057 to see if there is something we can do to help sort your issues with your device.

Thanks,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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anonymous Lockport, IL

I haven't had any problems with it. It's expsensive but I know I need it. They're also a trustworthy company.

6 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Anonymous Surprise, AZ

2 or 3 times I've pressed the button to make sure it's working and someone answered.

6 years ago

Reply from Medical Alert

We are glad to know your device is working as it should. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Debra Brooklyn, NY

They were pretty helpful in helping me set it up. They understand how the system works.

7 years ago

Reply from Medical Alert

Hi Debra,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Elaine Encino, CA

There hasn't been any problems, so your support is good. The device is convenient and works well.

7 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Ann Warman Memphis, TN

They have charged me for services I did not receive. I have been promised a call back by supervisors or managers andd have not received one. It has been several months and no response.

7 years ago

Reply from Medical Alert

Hi Ann,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like to discuss your billing. She will help you sort your issues.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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barbara garcia-romero Belvedere Tiburon, CA

Service is great and nice and loud; customer service person, Kim, is so helpful.

7 years ago

Reply from Medical Alert

Dear Barbara,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Anne Still Winnabow, NC

Service is good. Response is excellent. Button too sensitive. Rings whenever it bumps against anything.

7 years ago

Reply from Medical Alert

Hi Anne,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help testing your system.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Diana Bone Fayetteville, NC

They cannot keep up accurately with their business contacts with customers. I've been told that we do not owe anything and in a month they are calling back to collect funds we do not owe.

7 years ago

Reply from Medical Alert

Hi Diana, We looked into this account and see you are an advocate for someone. We see that you had a couple of swaps before settling on the Mobile 365. We did issue a credit for $120.00 on 9/12/18 for the Mobile Elite Fall Detection Button. Then on 10/23 we issued another credit for the Mobile Elite for $314.55. Both of these credits were applied to your Mobile 365 Invoice. This leaves a balance on the account of $104.85 which is still owed. We apologize if no one took the time to explain this to you.

If you have any more questions, please reach out to our escalation team at 800-226-5400, Ext. 0057.

Sincerely,
Alex
Customer Reviews Manager, Medical Alert

Nov. 28th, 2018

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Verified Customer

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Clara Melbourne, FL

I got it because of the price. You have to be careful with it so it doesn't go off on accident.

7 years ago

Reply from Medical Alert

Hi Clara,

Yes, we are among the lowest priced in the industry.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Martin Panama City, FL

Medical Alert is concerned about their customers. I like how easy it is to wear the device.

7 years ago

Reply from Medical Alert

Hi Martin,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Anonymous

It's too easy to set off the alarm accidentally, but they always respond immediately.

7 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Louise Chandler, AZ

I get a lot of medical alerts coming on, I don't know why it goes off all the time.

7 years ago

Reply from Medical Alert

Hi Louise,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Ruth

Once a month I test it and they call me back right away. I think it's a fantastic program.

7 years ago

Reply from Medical Alert

Hi Ruth,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Edith

I tried it just to see if it works and they're always there right away every time.

7 years ago

Reply from Medical Alert

Hi Edith,

Thanks so much for your review! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Arlenr Omaha, NE

Good response time. Don't like volume of response monitor. Can't hear the company respond if I am in a different room

7 years ago

Reply from Medical Alert

Hi Arlenr,

Thanks so much for your feedback! Please call with any questions about your volume button at 800-800-2036. We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Barbara Gann Soddy, TN

I feel safe with my medical alert, your customer service is great and you are very courteous

7 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Laura McLeod Stephenville, TX

The bracelet is great. I can wear it all the time and i dont even realize it is there.

7 years ago

Reply from Medical Alert

Hi Laura,

Great to hear!
Thanks so much for your review. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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James Morganfield, KY

When we first started with this service, they couldn't get my dad's payments going correctly. It seems like it works properly.

7 years ago

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Verified Customer

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Denver Howard Gravette, AR

I initially got Medical Alert because of the price. The response time was a little slow when I accidentally pushed it a couple times.

7 years ago

Reply from Medical Alert

Hi Denver,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Barbara Paducah, KY

My daughter recommended this device to me, and I keep it on all day. Everything works, but I haven't heard from customer support yet.

7 years ago

Reply from Medical Alert

Hi Barbara,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Texas gal

Promptly answered and acted upon -very good quality sound and patient people on duty

7 years ago

Reply from Medical Alert

Hey Texas Girl! Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Norma Smith

Tyree was informative without pushing for sales. It's also nice security and works great.

7 years ago

Reply from Medical Alert

Hi Norma,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Brenda

I have used it an gotten excellent response when I fell and fractured my right ankle.

7 years ago

Reply from Medical Alert

Hi Brenda,

I am sorry you fell, but glad the response was quick. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Robert Carlson Enfield, CT

There wasn't really any special reason for why I got it. I don't wear it constantly, but I think it's all ok.

7 years ago

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Verified Customer

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Gerald Woehler De Pere, WI

I didn't order it, my son did a while back. When I pushed the button they came here fast.

7 years ago

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Verified Customer

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Ann Henderson, KY'

Pretty good system and ok on the price. In the beginning had a lot of trouble being charge over what I owed

8 years ago

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Verified Customer

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Del Moline, IL

I have not had a need of them yet but they they are very acomadatting on the phone.

8 years ago

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Verified Customer

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April Queens Village, NY

The device on my dads belt kept going off even though we didn't need it. It should be a watch for 24 hr monitoring instead of a necklace or waist device

8 years ago

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Verified Customer

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E.L. Lehighton, PA

We haven't really had to use it yet, but the people in customer service are very nice and helpful.

8 years ago

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Verified Customer

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Robert Nestoss Fargo, ND

We got it since it has the best deals. So far, in a normal day, nothing out of the ordinary happens. Customer service have been very nice and friendly.

8 years ago

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Verified Customer

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Gloria Stevens Grahamsville, NY

I'm on my 80's so I needed something like this. Customer service has been courteous, thoughtful, and helpful.

8 years ago

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Verified Customer

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Bernice Tanksley Albany, NY

I haven't needed it for anything other than testing, and I was satisfied with that.

8 years ago

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Verified Customer

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Charles Welch Lakeland, FL

I do the monthly device check to make sure it's working properly. I've called for help when I couldn't get up and the device works.

8 years ago

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Verified Customer

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D.T. or Anonymous Fort Myers, FL

I just go on my daily business with no problem. I have only tested it but I got a very quick response.

8 years ago

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Verified Customer

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Janice Dimattia Prairieville, LA

When I felt I needed help, I pressed the button told them so. They sent someone right up.

8 years ago

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Verified Customer

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Marie Bettis Philadelphia, TN

I just wear it. Have bumped on it accidentally a time or two. They were good people.

8 years ago

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Verified Customer

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Jill Wooster San Pedro, CA

I use this every day and it doesn't interfere with anything. I've never needed it for an emergency

8 years ago

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Verified Customer

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Veronica Hollander Annapolis, MD

Well every month I pushed that button to see that's it's working and I've always had very good luck with it

8 years ago

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Verified Customer

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Linda Small Red Bluff, CA'

They're less expensive than Philips Lifeline plus their representatives are very good. I use it all the time when I'm home.

8 years ago

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Verified Customer

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Madeline Miller

When I needed assistance they helped me remain calm and gave me clear and concise instructions.

8 years ago

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Verified Customer

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Have no idea. Riverside, CA

The res[pnce worked perfectly. (even at age 87, I love the handsome young medics it brings to me)

8 years ago

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Verified Customer

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Anonymous Lincoln, NE

The entire operation I feel needs a lot of repairs I gave up medical alert. The company needs to have a meeting and train their employees on how to do their job and how to treat the public

8 years ago

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Verified Customer

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Josephine Toledo, OH

They have been contacting me every time I accidentily cause my alarm to activate and make sure all is ok.

8 years ago

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Verified Customer

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Lela Rockwall, TX

Too heavy, to bulky, can't hide in shirt. Wanted medallion type or one for wrist. Will not renew!

8 years ago

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Verified Customer

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Jeannette Plattsburgh, NY

I've only had to use my Medical Alert once and I was extremely satisfied with the quick response.

8 years ago

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Verified Customer

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Julie Gainsville, FL

It's always worked. Firemen come and help me stand up and are always very nice and helpful.

8 years ago

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Elsie Naperville, IL

They have always responded to my need and very helpful in answering any questions I might have.

8 years ago

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Evelyn Chambersburg, PA

They have been here in a timely manner the two times I have called them. I'm very satisfied with their service.

8 years ago

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Verified Customer

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Fannie Franklinton, LA

Operators respond quickly when button goes off, even if the button is set off accidentally.

8 years ago