Name: Medical Alert
Rating: 4.2

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Josephine Midlothian, VA

Very unhappy with the service. I would not recommend the company to anyone. My mother has been a costumer of Medical Alert for several years. Fortunately she has never needed to push the button for help ,however the button has gone off by accident way too many times. It’s very upsetting when this happens. Also , an employee called my 92 year old mostly deaf mother and sold her a fall detection necklace over the phone. It had to be apparent to the employee that my mother could not hear on the phone and had no idea that she was purchasing additional unneeded services. Very shameful and shady . I had to call the company and get her money back and then they only refunded half the money. I had to make a second call to get the other $30.00 back. We were just talking about getting rid of the service and buying an Apple Watch. Sincerely Denise Wells and Josephine Smith.

1 year ago

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gail viecelli Livonia, MI

My mom has the Medical Alert" on the GO" fall detector. I'm extrememly disappointed that Medical Alert on the go does not include a care giver AP where I can GPS her loctation from a smart phone. We choose Medical Alert pendant starting in August 2019. Customer Service tells me there are no plans to make an AP available.

4 years ago

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Karen Grise Franklin, IN

A huge pain to cancel service. My credit card account was charged in access of $500 annually and when my mother moved into assisted living and no longer had need of these services we were told they could not be discontinue until equipment was returned. In the midst of moving it took a while to remember to get the equipment boxed and returned. Once that was done and I called a month later to ask about my refund I was told that although the equpment had been received within 4 days of mailing I was supposed to call within 10 days to check so the cancellation date would be that day and funds would not be creditted back to my account for "25 business days." when I suggested that was unacceptable and ask to speak to a supervisor I was told the refund would be expedited and would show up on the account in "a couple of days." Two weeks later I just phoned again and was told that my refund occurred 2 days ago but would take a couple more days to show up on my account. Way overpriced service and poor way of treating customers.

5 years ago

Reply from Medical Alert

We looked in to this situation and are very for any difficulties the customer experienced. Our prices are among the lowest in the industry, and the services we provide get an A+ from the BBB.

We see the customer called on 5/6/19 and requested a return label. Labels were sent to her on 5/6/19, 5/9/19 and 5/14/19.

We received the unit back on 6/17/19. There is a signed agreement from the customer where it clearly states the unit is billed until it is returned. The refund was processed within 3 weeks. If there is anything else we can do, please do let us know. Again, Connect America values our customers and we are sorry you had difficulties with the label and returning the equipment.

Aug. 1st, 2019

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Carolyn Hyde Brooksville, FL

We were on automatic withdrawal for payments . The money was taken out of my account without advanced notice and ahead of when it was even due. We no longer need ed the equipment and iy was returned on the 6th of May . They received it on the 9th of May 2019. Called them on the 13th about my refund and was told it would take 5 to 7 days. Needless to say I still have not received my refund. Today I was told 2 different stories. One was that it takes up to 2 weeks and the other story was it could now take up to one month for my refund. It is starting to sound like a story . Now supposedly they will expedite my refund and it can take up to 72 hours. I don't feel I can believe them and will see what other options I have. They just seem to keep stalling .

5 years ago

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Jerry Zirkler Utica, OH

Customer service is the worse. This company is a total scam, I got this for my mother and paid 6 months in advance for the service. My mother passed away a month into it and there will not refund you the remaining money paid. They take money out of your account without your knowledge and when you call them its a total run around. My mother passed away and they charge my account $559.95 when i sent the equipment back. They stated the was damage to it, which there was nothing wrong with it at all when it was shipped to them. They will not take care of you after you lost your loved ones when you have done nothing wrong. I have file a complaint with the BBB and then calling Attorneys General office. WATCH OUT FOR THIS COMPANY.

5 years ago

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Chip Sebastian Lexington, KY

I've had a bad experience with Medical Alert. My mom has used them for the past several years. We found out recently that they were taking out payments even though there was no one on the other line since February of 2018. When I called and asked why no one answered when my mom hit her button, they told me that the service had been off that long. They said they could only credit/refund 6 months of payments, saying that my mom was responsible to check on the service and hit the button at least once a month. I told them my mom is addled and was not able to remember to check on a service they're supposed to be providing anyway. I went on to say, "what if she checked the service and it went off the next day? Then we would not know the service was off until the time they said she needs to check it again, which would be 29 days." Their attitude and refusal to do the right thing sat wrong with us and I gave them a chance to make it right. Their clientele are comprised largely of people who can't be bothered with having to check constantly on the service they claim to provide.

5 years ago

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Bernard Bagley Stone Mountain, GA

I purchased this system for my 90 year old mother. After placing the order and providing them the required information for shipping she was suppose to receive her Medical Alert system in two days. Prior to receiving the unit a sales person began to call my mother trying to sale another system. After I corrected that issue, 3 days later the medical alert system arrived at my house in GA. The system supposed to be addressed to a location in PA. I returned the system to Medical Alert and a second unit was sent to PA./ When it arrived my nephew setup and activated the system. Two days later the system malfunctions and the customer service person is asking my 90 year old mother to trouble shoot the unit. Well she called me in a panic and I had my nephew go over and talk to customer service to determine the unit was defective! We packed up the defective unit and waited for another replacement unit along with a return label which never arrived. I called and cancelled the service and now I am waiting on another return label to close out this account.

5 years ago

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Kim Beatrice, NE

My mother is currently on Hospice. Hospice suggested that we set my mom up with a Medical Alert system. They are actually referring people to Medical Alert. We ordered the unit that does not require a landline. We received the unit, hooked it up, and then tried testing the unit...it did not work. We called and spoke to a technician and they said we must have a defective unit. They sent out a replacement. Same thing happened with the 2nd unit...it did not work. I then was told that it might be best to have a landline installed and then order the landline Medical Alert unit, which I did. We received the landline unit and once again, the unit did not work. Between the 2nd and 3rd unit sent to us, my mom fell in the home. Thank goodness I was there and she was not home alone. I have now decided to go with a different company and hopefully their service will be able to provide us the protection and peace of mind that Medical Alert was unable to do. I would not suggest ordering Medical Alert. And I am going to suggest to Hospice that they stop referring patients to Medical Alert.

6 years ago

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Mary ann gribble Montgomery, IL

I haven’t used it much because the pendant is too touchy, sets off easily. The cord makes my neck itch so use the bracelet but not all the time only if I’m alone

6 years ago

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janet daniels Sterling Heights, MI

My mother has an account with them. 6 Months ago I sent them a letter to cancel. they never responded even after several phone calls about returning the unit. now after more than 7 months, they are calling me and my husband for payment. I have offered to send the unit back but they keep telling me we have to make payment of $200.00 or they can't close the account. My mother is 93 years old and in a nursing home and can not pay a bill that she does not owe. this company has said they will keep calling me and my husband even though we are not on the account. Very bad and unethical. please do NOT do business with them.

6 years ago

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Joseph Black

MedicALert user access to the online health record has been down for 3 weeks that I know of due to "technology improvements." They state just contact us to update your medical records but the call center is only available M-F. I am an IT Project Mgr and could not think of a time when consumer inability to access or update records for close to a month would be acceptable.

7 years ago

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Cstol Pomona, CA

I have had Medical Alert for six months an,d fortunately, have not had to use it, but when I have called for any reason, their customer service was excellent. I really do like it so far.

7 years ago

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C. E.

I bought system for my aging mother. The system seemed to work OK. But then when I cancelled the service and returned the equipment the problems started. First they claimed they never received the equipment. I sent it Certified Mail and had proof of their receipt. Then they began the phone calls claiming they would charge me for the equipment. These people that call are in my opinion as an experienced attorney are committing crimes and trying to scam good people for money. MY ADVICE IS TO NEVER DO BUSINESS WITH THIS COMPANY. when I asked to be connected with their legal department she hung up on me.

7 years ago

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Katherine Bouton Spring Valley, NY

I bought the Medic Alert Mesh bracelet for $39, over $50 when delivered. It comes in one size but said it could be made shorter. Made shorter it wrapped around my wrist twice. It's huge. I asked Medic Alert to replace the band and offered to pay for it. In the end -- after a half hour phone call with a customer service representative who knew absolutely nothing, I bought two rubber wristbands to replace the mesh. The only trouble is that I can't get the Medic Alert tag off the mesh bracelet to put on the rubber bracelet. I'm not even sure how to put it on the rubber bracelet. I have now spent close to $70 on an unusable device. Extremely disappointed in this product and this company.

7 years ago

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Larry Carraway Buckatunna, MS

My mother really depends on this service and I do too if she doesn't test the equipment when she's suppose to they remind her thanks for taking care of her

7 years ago

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Jo Ann Skoda

Jo Ann Skoda- This company is the worst. It did not work from the get=go. Kept calling them & telling them the box was faulty. They alert would go off when I didn't even have the button round my neck. Even had the ET show up when I was watching TV & the button was laying on the table. Sure did scare me. This happened several times & I called & told them after one month & said I was returning it which I did. I was told I was getting a refund & would be charged for the day's I had it & I said fine. Refund didn't come. Called & was told I would receive $99.00 on my next statement which I did not get. Called again & that person said I had no refund coming because I did send it back after seven day's. I told them it was the company's fault because it did not work right from the beginning but they still said no. They are the worst.

7 years ago

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Diane Williams Brownsburg, IN

I actually misdialed Medicares 800 number and told person who answered that I needed info on how to file Medicare claim. Never once told I wasn't speaking to Medicare direct. Started off conversation with Medicare offering special promo for people over 60 years of age for a low cost medical alert system. Person was very rude and interrupted me several times. Unfortunately I finally caved and gave him my information. He said he'd have verification manager get on phone and then give me number for customer service. Second person gave me confirmation number and hung up instead of transferring me to customer service. My phone luckily shows numbers called so I was able to retrieve their phone number and after several attempts to get thru on landline, I tricked them by using cellphone and a person picked up. She put Roy on phone who was first person I talked to. I am reporting their company to attorney generals office in Indiana.and my order had best be cancelled or I will refuse it when it arrives. Also, notified my bank not to accept charges.

7 years ago

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EJ Monterey Park, CA

What a rip off. I ordered this for my 87 year old mom who is very stubborn. The day I went to set it up she decided she did not want the system after all. When I called customer service to see what steps I needed to take in order to cancel service and return the system, they informed me that a refund would be issued as soon as 48 hours after they received the unit. I was informed to make sure I had the tracking number so that they may verify the return. When I called to confirm my cancellation and inquired about my refund, I was informed I was not entitled to one since I had agreed to the quarterly payment plan. When I told them that the rep I spoke to said I would be receiving a refund, they told me I was misinformed and no refund would be honored. I never even set up the unit nor used it and I'm not entitled to a refund? This company is a rip off. All they want is your money and are not there to work with you. Order this system at your own risk.

7 years ago

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Gale Pederson Las Vegas, NV

I ordered a mobile elite model for my 90 year old father who had went thru the trama of falling at home and lay on the floor for over 3 hrs. before he could get enough strength to pull himself up in the kitchen to call for help on his phone. He found an add for mobile elite model advertised in his AARP magazine so he called the company to tell them what he needed but he wanted the salesman to call me first as I had told Dad that I would pay for any service hook up and his monthly bill. The salesman called me (I live in Utah and Dad lives in Wis.) He told me that dad would be able to get service for his cell phone both at his home as well as his cabin. We ordered the model and I paid 6 months fee in advance to lower the monthly bill. Dad received the product and guess what no service in our area for ATT, called company they said to return it and we would get a full refund, lady told me that we should have never been told that we had service in his area but we didn't. We returned product and they received it on 20 Sept. 2016. I called them and they said I would see a credit back to my credit card in 7-10 days. It is now 20 Oct. and nothing yet for the $269 they owe me. I have called 4 times and nothing but lies, one said two weeks ago that it would be credited back to my card within 48 hrs, last time I called they said my card was credited full amount on Oct. 10th (Holiday) Nope, I called my bank and they said there hadn't been any action of that nature on my credit card. I finally called AARP and they are going to see if they can get this straightened out. Save your self a lot of grief folks and go with some one else. I'm tired of getting lied to by this company and maybe tis will help some one else from making the same mistake we did.

8 years ago

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mary clark Bucyrus, OH

I had this one for a few years until i went into assisted living, They have their own.. this was a good choice,very honest company.. Mary J. Clark

8 years ago

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Verified Customer

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Gloria

Seem always not working. No response to falls in past.

5 months ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Jun. 17th, 2024

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Verified Customer

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Grace

Very helpful and friendly customer service.

7 months ago

Reply from Medical Alert

Thank you, Grace! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

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Verified Customer

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Betty

It works well so that my mom can be in her own home!

7 months ago

Reply from Medical Alert

Thank you, Betty! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 10th, 2024

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Verified Customer

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Dr DAG Park Rapids, MN

Easy to use, maintain, and install. Price is good

11 months ago

Reply from Medical Alert

Thank you, Dr! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Wilma San Diego, CA

I have benefitted from service after a fall. Quick and smooth response and immediate help. Treated with d ignity and kindness.

11 months ago

Reply from Medical Alert

Thank you, Wilma! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Anna El Paso, TX

COMPLICATED TO USE IT....I NEED TO BE PENDING NOT TO ACTIVATE..PLS PENDING TO CHARGE THE BATTERY

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

May. 8th, 2024

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Verified Customer

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Barbara Santa Cruz, CA

The response is immediate. Everyone is very nice when you speak to them.

1 year ago

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Verified Customer

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Richard London, KY

Good service and not too expensive. Happy with the peace of mind the device brings!

1 year ago

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Verified Customer

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Lillian

It gives me a piece of mind to feel my mom can get help before I can get there

1 year ago

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Verified Customer

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Jane Chicago, IL

Too sensitive. It goes off if I even change my clothing and it falls 2 inches onto my chest.

1 year ago

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Verified Customer

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Karen Rochester, IN

Great system! So much available to purchase for the person in need.

1 year ago

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Verified Customer

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Verne WA

My dad is too confused. He worries about what it is when he wears it and he has caregivers now so doesn't really need it. Can we cancel the service and get any refund?

1 year ago

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Verified Customer

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Larry Morris West Milford, NJ

It's all good. You hope you don't need it but if you do you know it's reliable.

1 year ago

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Verified Customer

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Carl G Wessing Syracuse, NY

My Mother pushed the button and help was sent now not later! Thank You.

2 years ago

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Verified Customer

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Sue Farlin East Lansing, MI

They check on me periodically to make sure I'm doing okay. No falls!!!

2 years ago

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Verified Customer

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Brent hall Idaho Falls, ID

works greatWhen we check the system they pick up the phone within one min.

2 years ago

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Verified Customer

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Craig Jobson Evanston, IL

Pressed "ALERT" by accident firedeoartment on scene in less than 5 minutes

2 years ago

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Verified Customer

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Robert Winston-Salem, NC

Great Customer Service, everyone really cares about its Customers.

2 years ago

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Verified Customer

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Carol Burkhardt Loveland, OH

Good product..easy to reach by phone..customer service and support good.

2 years ago

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Verified Customer

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Lucy Blake-Elahi Los Angeles, CA

Had a heart attack-- pushed the button--The Fire Department came!

2 years ago

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Verified Customer

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Margie P Jackson Douglasville, GA

necklace item is too big to ware. The Fall necklace is okay if the cords would stay in place.

2 years ago

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Verified Customer

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Raymond Dasnczek Lincoln, NE

great price, & they check up on me monthly with a phone call

2 years ago

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Verified Customer

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Betty Weatherholtz Bunker Hill, WV

I set the alarm off accidently and they were quick to call me.

2 years ago

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Verified Customer

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Joe Bendell West Haven, CT

Whenever I have needed help all employees have been helpful and knowledgeable.

2 years ago

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Verified Customer

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Deloris C. Stephenson Nashville, TN

They have responded even when MIL accidentally set off the alarm.

2 years ago

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Verified Customer

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Liz. Clark Oroville, CA

I was able to talk to the base station and get help immediately

2 years ago

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Verified Customer

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Ruby Roe Las Vegas, NV

the quality of the equipment is high, response is quick and caring.

2 years ago

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Verified Customer

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Carolyn Haught Apopka, FL

they alway are nice to me when i need a question answered i am new to the company.a lot of to

2 years ago

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Verified Customer

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Brenda Neumann Palatine, IL

Always calls me immediately if my dad's alert has been activated.

2 years ago

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Verified Customer

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Diane Gil MI Wuk Village, CA

Always helpful and kind when I have called them or when they have called me.

2 years ago