Medical Alert

Terrible customer service. My mom passed away and they are being very difficult to deal with in getting the account cancelled. They tell you what to do via automated message, then they say they need more. Sent that, and then no response at all. They deal with elderly clients, so this process should not be so hard. I have gotten nothing but the run around, and when you call you get transferred around and/or told there is an hour hold time. Do not use this company if you care about customer service.

Like color but, for ladies watch could be smaller. I have small wrist and watch looks really big. Also with a big watch it's easier to hit buttons and make a call not meaning to.

My Medical Alert gives me a feeling of safety each day as I wear it. I also take it with me when I need to go to the bathroom at night. It is my life guard.

My mom has the Medical Alert" on the GO" fall detector. I'm extrememly disappointed that Medical Alert on the go does not include a care giver AP where I can GPS her loctation from a smart phone. We choose Medical Alert pendant starting in August 2019. Customer Service tells me there are no plans to make an AP available.

I llike the new message that they have on the machine. At least the human that wouled call can assist someone that really needs it unless that would be me.

A huge pain to cancel service. My credit card account was charged in access of $500 annually and when my mother moved into assisted living and no longer had need of these services we were told they could not be discontinue until equipment was returned. In the midst of moving it took a while to remember to get the equipment boxed and returned. Once that was done and I called a month later to ask about my refund I was told that although the equpment had been received within 4 days of mailing I was supposed to call within 10 days to check so the cancellation date would be that day and funds would not be creditted back to my account for "25 business days." when I suggested that was unacceptable and ask to speak to a supervisor I was told the refund would be expedited and would show up on the account in "a couple of days." Two weeks later I just phoned again and was told that my refund occurred 2 days ago but would take a couple more days to show up on my account. Way overpriced service and poor way of treating customers.

We were on automatic withdrawal for payments . The money was taken out of my account without advanced notice and ahead of when it was even due. We no longer need ed the equipment and iy was returned on the 6th of May . They received it on the 9th of May 2019. Called them on the 13th about my refund and was told it would take 5 to 7 days. Needless to say I still have not received my refund. Today I was told 2 different stories. One was that it takes up to 2 weeks and the other story was it could now take up to one month for my refund. It is starting to sound like a story . Now supposedly they will expedite my refund and it can take up to 72 hours. I don't feel I can believe them and will see what other options I have. They just seem to keep stalling .

Customer service is the worse. This company is a total scam, I got this for my mother and paid 6 months in advance for the service. My mother passed away a month into it and there will not refund you the remaining money paid. They take money out of your account without your knowledge and when you call them its a total run around. My mother passed away and they charge my account $559.95 when i sent the equipment back. They stated the was damage to it, which there was nothing wrong with it at all when it was shipped to them. They will not take care of you after you lost your loved ones when you have done nothing wrong. I have file a complaint with the BBB and then calling Attorneys General office. WATCH OUT FOR THIS COMPANY.

I've had a bad experience with Medical Alert. My mom has used them for the past several years. We found out recently that they were taking out payments even though there was no one on the other line since February of 2018. When I called and asked why no one answered when my mom hit her button, they told me that the service had been off that long. They said they could only credit/refund 6 months of payments, saying that my mom was responsible to check on the service and hit the button at least once a month. I told them my mom is addled and was not able to remember to check on a service they're supposed to be providing anyway. I went on to say, "what if she checked the service and it went off the next day? Then we would not know the service was off until the time they said she needs to check it again, which would be 29 days." Their attitude and refusal to do the right thing sat wrong with us and I gave them a chance to make it right. Their clientele are comprised largely of people who can't be bothered with having to check constantly on the service they claim to provide.

I purchased this system for my 90 year old mother. After placing the order and providing them the required information for shipping she was suppose to receive her Medical Alert system in two days. Prior to receiving the unit a sales person began to call my mother trying to sale another system. After I corrected that issue, 3 days later the medical alert system arrived at my house in GA. The system supposed to be addressed to a location in PA. I returned the system to Medical Alert and a second unit was sent to PA./ When it arrived my nephew setup and activated the system. Two days later the system malfunctions and the customer service person is asking my 90 year old mother to trouble shoot the unit. Well she called me in a panic and I had my nephew go over and talk to customer service to determine the unit was defective! We packed up the defective unit and waited for another replacement unit along with a return label which never arrived. I called and cancelled the service and now I am waiting on another return label to close out this account.

My mother is currently on Hospice. Hospice suggested that we set my mom up with a Medical Alert system. They are actually referring people to Medical Alert. We ordered the unit that does not require a landline. We received the unit, hooked it up, and then tried testing the unit...it did not work. We called and spoke to a technician and they said we must have a defective unit. They sent out a replacement. Same thing happened with the 2nd unit...it did not work. I then was told that it might be best to have a landline installed and then order the landline Medical Alert unit, which I did. We received the landline unit and once again, the unit did not work. Between the 2nd and 3rd unit sent to us, my mom fell in the home. Thank goodness I was there and she was not home alone. I have now decided to go with a different company and hopefully their service will be able to provide us the protection and peace of mind that Medical Alert was unable to do. I would not suggest ordering Medical Alert. And I am going to suggest to Hospice that they stop referring patients to Medical Alert.

I haven’t used it much because the pendant is too touchy, sets off easily. The cord makes my neck itch so use the bracelet but not all the time only if I’m alone

My mother has an account with them. 6 Months ago I sent them a letter to cancel. they never responded even after several phone calls about returning the unit. now after more than 7 months, they are calling me and my husband for payment. I have offered to send the unit back but they keep telling me we have to make payment of $200.00 or they can't close the account. My mother is 93 years old and in a nursing home and can not pay a bill that she does not owe. this company has said they will keep calling me and my husband even though we are not on the account. Very bad and unethical. please do NOT do business with them.

MedicALert user access to the online health record has been down for 3 weeks that I know of due to "technology improvements." They state just contact us to update your medical records but the call center is only available M-F. I am an IT Project Mgr and could not think of a time when consumer inability to access or update records for close to a month would be acceptable.

I have had Medical Alert for six months an,d fortunately, have not had to use it, but when I have called for any reason, their customer service was excellent. I really do like it so far.

I bought system for my aging mother. The system seemed to work OK. But then when I cancelled the service and returned the equipment the problems started. First they claimed they never received the equipment. I sent it Certified Mail and had proof of their receipt. Then they began the phone calls claiming they would charge me for the equipment. These people that call are in my opinion as an experienced attorney are committing crimes and trying to scam good people for money. MY ADVICE IS TO NEVER DO BUSINESS WITH THIS COMPANY. when I asked to be connected with their legal department she hung up on me.

I bought the Medic Alert Mesh bracelet for $39, over $50 when delivered. It comes in one size but said it could be made shorter. Made shorter it wrapped around my wrist twice. It's huge. I asked Medic Alert to replace the band and offered to pay for it. In the end -- after a half hour phone call with a customer service representative who knew absolutely nothing, I bought two rubber wristbands to replace the mesh. The only trouble is that I can't get the Medic Alert tag off the mesh bracelet to put on the rubber bracelet. I'm not even sure how to put it on the rubber bracelet. I have now spent close to $70 on an unusable device. Extremely disappointed in this product and this company.

My mother really depends on this service and I do too if she doesn't test the equipment when she's suppose to they remind her thanks for taking care of her

Jo Ann Skoda- This company is the worst. It did not work from the get=go. Kept calling them & telling them the box was faulty. They alert would go off when I didn't even have the button round my neck. Even had the ET show up when I was watching TV & the button was laying on the table. Sure did scare me. This happened several times & I called & told them after one month & said I was returning it which I did. I was told I was getting a refund & would be charged for the day's I had it & I said fine. Refund didn't come. Called & was told I would receive $99.00 on my next statement which I did not get. Called again & that person said I had no refund coming because I did send it back after seven day's. I told them it was the company's fault because it did not work right from the beginning but they still said no. They are the worst.

I actually misdialed Medicares 800 number and told person who answered that I needed info on how to file Medicare claim. Never once told I wasn't speaking to Medicare direct. Started off conversation with Medicare offering special promo for people over 60 years of age for a low cost medical alert system. Person was very rude and interrupted me several times. Unfortunately I finally caved and gave him my information. He said he'd have verification manager get on phone and then give me number for customer service. Second person gave me confirmation number and hung up instead of transferring me to customer service. My phone luckily shows numbers called so I was able to retrieve their phone number and after several attempts to get thru on landline, I tricked them by using cellphone and a person picked up. She put Roy on phone who was first person I talked to. I am reporting their company to attorney generals office in Indiana.and my order had best be cancelled or I will refuse it when it arrives. Also, notified my bank not to accept charges.

What a rip off. I ordered this for my 87 year old mom who is very stubborn. The day I went to set it up she decided she did not want the system after all. When I called customer service to see what steps I needed to take in order to cancel service and return the system, they informed me that a refund would be issued as soon as 48 hours after they received the unit. I was informed to make sure I had the tracking number so that they may verify the return. When I called to confirm my cancellation and inquired about my refund, I was informed I was not entitled to one since I had agreed to the quarterly payment plan. When I told them that the rep I spoke to said I would be receiving a refund, they told me I was misinformed and no refund would be honored. I never even set up the unit nor used it and I'm not entitled to a refund? This company is a rip off. All they want is your money and are not there to work with you. Order this system at your own risk.

I ordered a mobile elite model for my 90 year old father who had went thru the trama of falling at home and lay on the floor for over 3 hrs. before he could get enough strength to pull himself up in the kitchen to call for help on his phone. He found an add for mobile elite model advertised in his AARP magazine so he called the company to tell them what he needed but he wanted the salesman to call me first as I had told Dad that I would pay for any service hook up and his monthly bill. The salesman called me (I live in Utah and Dad lives in Wis.) He told me that dad would be able to get service for his cell phone both at his home as well as his cabin. We ordered the model and I paid 6 months fee in advance to lower the monthly bill. Dad received the product and guess what no service in our area for ATT, called company they said to return it and we would get a full refund, lady told me that we should have never been told that we had service in his area but we didn't. We returned product and they received it on 20 Sept. 2016. I called them and they said I would see a credit back to my credit card in 7-10 days. It is now 20 Oct. and nothing yet for the $269 they owe me. I have called 4 times and nothing but lies, one said two weeks ago that it would be credited back to my card within 48 hrs, last time I called they said my card was credited full amount on Oct. 10th (Holiday) Nope, I called my bank and they said there hadn't been any action of that nature on my credit card. I finally called AARP and they are going to see if they can get this straightened out. Save your self a lot of grief folks and go with some one else. I'm tired of getting lied to by this company and maybe tis will help some one else from making the same mistake we did.

I had this one for a few years until i went into assisted living, They have their own.. this was a good choice,very honest company.. Mary J. Clark