Name: Medical Alert
Rating: 4.2

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Verified Customer

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Carlotta Hobbs, NM

They answer me every time I call in. It could be cheaper, but I like it.

6 years ago

Reply from Medical Alert

Hi Carolotta,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Marion

They always respond very quickly, even if it's a false alarm.

6 years ago

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Verified Customer

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MATILDA. COLE. Takoma Park, MD

Because as soon as it goes off someone will get on to you. Tyler

6 years ago

Reply from Medical Alert

Hi Tyler,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Ctrahan Kaplan, LA

So far everything has worked, customer service has been courteous.

6 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Linda

It's too sensitive, I keep triggering it when I don't intend to. Their response time is slow sometimes.

6 years ago

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Verified Customer

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Charolette Gretna, NE

I really like that they can hear me if I fall, unlike other things I've had in the past. It's a very affordable device.

6 years ago

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Verified Customer

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The product is very sensitive. I had to an adjustment for several days, so it did not report a problem that did not exist. You may use my name.

The equipment seems to be operating as described by the manufacturer.

6 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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m.durso

very dependable - can be relied on for followup and thoroughness

6 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Debbie R.

Very diligent in responding! Customer service always answers my questions.

6 years ago

Reply from Medical Alert

Hi Debbie,

So glad to hear! Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Bruce

They answer your calls right away very professional and friendly

6 years ago

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Verified Customer

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Bob Cranston, RI

I would like the time to be shorter between pressing the button and talking to someone.

7 years ago

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Verified Customer

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Bryan Lovett Swartz Creek, MI

Medic Alert has charged me for a service, protection of equipment i have twice said we don't need or want.

7 years ago

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Verified Customer

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Diane Wegrich Jupiter, FL'

they have always answered. I have faith in them refer people to you all the time

7 years ago

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Verified Customer

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Ron Kirk Knoxville, TN'

I don't like their new fall pendant. You can't sleep with it and it is too big.

7 years ago

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Verified Customer

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O. Nadine Buckingham Spokane, WA

I haven't needed to call them, but if I bump it by mistake, they call right back.

7 years ago

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Verified Customer

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Patricia A Hall Wyandotte, MI

Help has always been prompt, even when someone else had to call for me

7 years ago

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Verified Customer

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Marcia Lu Stubbs Lincoln, NE

Great service, but 1 time they called me on the phone. Luckily I could get to the phone.

7 years ago

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Verified Customer

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K. Bumpus Manchester, TN

Always responsive and worked with me to ensure my grandfather's safety

7 years ago

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Verified Customer

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Valerie Dinsmore Belcamp, MD

Have helped me several times by notifying emergency services and my family.

7 years ago

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Verified Customer

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Pat Decker Citrus Heights, CA

Sometimes the person answering the 'phone calls an ambulance when I clearly tell them NOT to do that.

7 years ago

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Verified Customer

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Mary T McGee La Jolla, CA

So far they have responded very quickly when I contacted them even by mistake.qke.ted

7 years ago

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Verified Customer

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George/Flore Atlanta, GA

I have very good and rapid respond from them no matter the problem

7 years ago

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Verified Customer

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Marjorie Mounts Rehoboth Beach, DE

Because of the fast response when the alert button is pushed.

7 years ago

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Verified Customer

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Mother Hen Brownwood, TX

Always there even if the unit hits something and it alerts the operator

7 years ago

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Verified Customer

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Dr. Herbert Bomar Jr Ambler, PA

Consistent response, immediate , very easy to wear around my neck

7 years ago

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Verified Customer

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no Keene, TX

new fob almost too sensitive as wife was putting it under her blouse and it went off

7 years ago

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Verified Customer

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Talmadge Inglewood, CA

It makes me feel confident. It works, I haven't had any problems with it.

7 years ago

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Verified Customer

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Libert

Quite easy to use and pretty good customer service responses.

7 years ago

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Verified Customer

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Luis Douglasville, GA

When I had an opportunity to use medical alert the response was what's immediate and professional

7 years ago

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Verified Customer

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Grace Round Rock, TX

It always works -- reliable Bracelet malfunctioned twice so had to quit wearing it.

7 years ago

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Verified Customer

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Edward Brookfield, IL

they help you as soon as you need help and the help is not far behind

7 years ago

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Verified Customer

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Carol New York City, NY

Fast response when I needed them but price much too high for a new cloth band for wrist alarm

7 years ago

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Verified Customer

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Richard Littlefield Old Orchard Beach, ME

The way it works is good. They've been excellent all along the way.

7 years ago

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Verified Customer

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Phyllis S Wakefield, NE

I'm very happy with it. The equipment itself has been just fine, and I'm just thankful I have it with me.

7 years ago

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Verified Customer

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Michael Garza Product/Service

Overall, this is good - I enjoy it - I need this service 'cause I fall a lot. I'd give it a 9

7 years ago

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Verified Customer

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Anonymous Portola, CA

I'm very satisfied with Medical Alert. It really has been a good experience having their system.

7 years ago

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Verified Customer

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Frank Norman Hornbrook, CA

It's simple to use. Although the equipment is alright, their customer service is poor. I'm a little disappointed with the company.

7 years ago

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Verified Customer

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Raymond M Williamstown, WV

My experience with Medical Alert has been good so far. I've had big problems with billings from them, but other than that, it's been okay.

7 years ago

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Linda Tacoma, WA

I m very happy with the service I just wish that the necklace could have the choice of some decoration more women would be willing to wear them

1 year ago

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Carol Cook Christiansburg, VA

Non responsive customer service. Could not solve my problem of replacing an existing system unit with a new one. The new unit was faulty too and it has been a nightmare to experience. I am a fall risk senior and depend on a unit that is reliable. I tried to get the matter resolved, however, after two weeks of non response from their customer service, I cancelled my service with Medical Alert.

4 years ago

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Saundra Henry Madison, MS

Worst company. When I called them to make sure they had my email address, (since they never sent me an email conformation of my payment) they had me on hold for over one hour! I decided if they're customer service is this bad, what's the rest of their service like? Especially given the sensitivity of their job. I quickly contacted my bank to stop payment and sent the company an email not to send the product.

5 years ago

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Kathi Hutsell Arlington, WA

Beware of this company. They will make you pay three months in advance, it will take two weeks to get the equipment to you but they will go by the date you called for the contract. We ended up only being able to use the medical alert for 2 weeks and then my relative ended up in the hospital and from there into a nursing home so we were not able to use the medical alert anymore. When I called it was just over the 30 days from the day I first called, so we will not be getting any refund even though we were only able to use the medical alert for 2 weeks. I do not recommend this company!

5 years ago

Reply from Medical Alert

Ms. Hutsell,
In response to the complaint you filed with Best Company, you ordered the medical alarm on April 3. The equipment was shipped on April 4th. It was delivered (per FedEx Tracking) April 10th which would be a total of 6 days, not two weeks.

The equipment is billed until it is returned. As of this writing, the equipment has not been returned.

You contacted us on May 6, 2019. Since you received the unit on April 10th, had you returned it right away, there would have been a full refund. Although you called on May 6, the equipment was never unplugged until May 10. We sent you a prepaid label on May 6, and there is no tracking showing that you have packed up the equipment and sent it back.

If you would like, we can email you a Fed Ex return label and that way you will be able to get it right back to us. You can have FedEx pick up the package or you can drop it in a FedEx drop box. Regarding the refund, we can work with you on that, but nothing can be refunded until we get our equipment returned. Please contact us at 800-226-5400, Ext., 0057 to discuss FedEx option and refund.

Thank you!

May. 14th, 2019

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Jim North Rose, NY

I was 4 1/2 feet off the ground and fell. The automatic fall detection did not work. When I called to discuss issue I was told that the device needs to hit the ground, I wear it in front of me I fell and landed on my shoulder and back, not happy. Person I spoke to said as long as you’re not hurt you can push a button and It will work. What part of fall detection does this person not get. I am returning the device. What happened to me was just the reason I opted to get this device. Ago 68 live along.

5 years ago

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daisy Seal Beach, CA

This company is only helpful when you are signing up to use their system. Good luck when you try to send the equipment back. They delay, example, quoted me 3 days for a return label, after 5 days spent over 1/2 an hour on hold only to be told it would now take 2 weeks to get a return label. I believe this is a ploy to continue billing. The customer service rep. was very rude to boot. I will never recommend this company nor will I ever do business with them again. Do yourself a favor and look at the negative reviews on Google etc.

5 years ago

Reply from Medical Alert

Hi Daisy, We tried to locate you as a customer of Connect America based on the info provided here to Best Company but could not find you. Customer satisfaction is our #1 priority, so we would really like to resolve any issues you've had. Please email and let them know your account info and the best number to reach you and someone will call you to fix all this.

Again, I am sorry for any issues you've experienced.

Sincerely,
Alex
Customer Reviews Manager, Medical Alert

Jan. 8th, 2019

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Sharon Pipkin Ogden, UT

It feels heavy around my neck. I had back surgery in 2006 and a titanium rod was put in my neck. I'm in chronic pain. I didn't expect the device to be that heavy so It's hard for me to wear all day long.

6 years ago

Reply from Medical Alert

Hi Sharon, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Please call our customer support line to inquire about a wrist button instead of the necklace as that might be more comfortable for you. Call.800-800-2036. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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WILLIAM L POWERS Waimanalo, HI

i have called 2 times to cancel but they are taken $44.00 out of my checking account i pick up Medical help because it was less, i sent back items you told me to in July by usps the warehouse said they did not get oit you are taken $44.00 out of my checking accouint for some think i do not have what i sould i do now?

6 years ago

Reply from Medical Alert

Hi William,

I am following up on this and will send you a direct message.

Thanks,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Juanita M. McCrary-Holmes Decatur, GA

Good until there is a billing error. Since January, 2018 I have waited on hold for hours and talked to no less than four unhelpful persons trying to get a refund for a unit sent to my 85 year-old-mother WITHOUT my (the payee) permission. Was promised a refund then later told it was not processed and that I would have to talk to supervisor. Impossible! Further, I was billed after wall buttons were returned. Very frustrating. FINALLY after much frustration, Sheila helped me. I am back on board. Thanks

6 years ago Edited September 14, 2021

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Thomas scarduzio Ronkonkoma, NY

Medical alert gives no statements I returned a unit 1/27/18 that I prepaid for the year no money’s back yet called asked for a statement they told me they didn’t do that! Well hear I am no statement they owe me 8 months here it is over 30 days the said the would return my money over 250 bucks not a penny back yet Call them to ask you have to wait on hold for over a hour they hope you will for get your money

6 years ago

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Angela McGreevy Lake Ariel, PA

The automatic fall detection service I subscribed to with Medical Alert failed when my 94 year old mother needed it the most. My Mother fell in the bathroom and laid on the cold tile floor for 12 hours. The failure was caused by incompatible equipment sent by Medical Alert where the transmitter was not compatible with the base station to detect a fall. Customer service was non existent when trying to address the issue. I cancelled the service after this awful experience.

6 years ago

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Margaret Cotazino Albany, NY

Zero customer service. Altho we returned our never activated, never opened system AND THE SIGNED FOR THIS RETURN ON DECEMBER 4, we still have not received our $329 Credit!! When I call them they claim the credit is happening soon. HERE'S THE BEST THO: THEIR SALES PEOPLE CALL CONSTANTLY TO SELL ME A SYSTEM EVEN THO I'M WAITING FOR A CREDIT FOR THE ONE I RETURNED.

6 years ago