Name: Medical Alert
Rating: 3.8

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Verified Customer

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Louise Chandler, AZ

I get a lot of medical alerts coming on, I don't know why it goes off all the time.

8 years ago

Reply from Medical Alert

Hi Louise,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Ruth

Once a month I test it and they call me back right away. I think it's a fantastic program.

8 years ago

Reply from Medical Alert

Hi Ruth,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Edith

I tried it just to see if it works and they're always there right away every time.

8 years ago

Reply from Medical Alert

Hi Edith,

Thanks so much for your review! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Arlenr Omaha, NE

Good response time. Don't like volume of response monitor. Can't hear the company respond if I am in a different room

8 years ago

Reply from Medical Alert

Hi Arlenr,

Thanks so much for your feedback! Please call with any questions about your volume button at 800-800-2036. We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Barbara Gann Soddy, TN

I feel safe with my medical alert, your customer service is great and you are very courteous

8 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Laura McLeod Stephenville, TX

The bracelet is great. I can wear it all the time and i dont even realize it is there.

8 years ago

Reply from Medical Alert

Hi Laura,

Great to hear!
Thanks so much for your review. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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James Morganfield, KY

When we first started with this service, they couldn't get my dad's payments going correctly. It seems like it works properly.

8 years ago

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Verified Customer

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Denver Howard Gravette, AR

I initially got Medical Alert because of the price. The response time was a little slow when I accidentally pushed it a couple times.

8 years ago

Reply from Medical Alert

Hi Denver,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Barbara Paducah, KY

My daughter recommended this device to me, and I keep it on all day. Everything works, but I haven't heard from customer support yet.

8 years ago

Reply from Medical Alert

Hi Barbara,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Texas gal

Promptly answered and acted upon -very good quality sound and patient people on duty

8 years ago

Reply from Medical Alert

Hey Texas Girl! Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Norma Smith

Tyree was informative without pushing for sales. It's also nice security and works great.

8 years ago

Reply from Medical Alert

Hi Norma,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Brenda

I have used it an gotten excellent response when I fell and fractured my right ankle.

8 years ago

Reply from Medical Alert

Hi Brenda,

I am sorry you fell, but glad the response was quick. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Robert Carlson Enfield, CT

There wasn't really any special reason for why I got it. I don't wear it constantly, but I think it's all ok.

8 years ago

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Verified Customer

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Gerald Woehler De Pere, WI

I didn't order it, my son did a while back. When I pushed the button they came here fast.

8 years ago

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Verified Customer

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Ann Henderson, KY'

Pretty good system and ok on the price. In the beginning had a lot of trouble being charge over what I owed

9 years ago

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Verified Customer

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Del Moline, IL

I have not had a need of them yet but they they are very acomadatting on the phone.

9 years ago

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Verified Customer

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April Queens Village, NY

The device on my dads belt kept going off even though we didn't need it. It should be a watch for 24 hr monitoring instead of a necklace or waist device

9 years ago

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Verified Customer

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E.L. Lehighton, PA

We haven't really had to use it yet, but the people in customer service are very nice and helpful.

9 years ago

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Robert Nestoss Fargo, ND

We got it since it has the best deals. So far, in a normal day, nothing out of the ordinary happens. Customer service have been very nice and friendly.

9 years ago

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Gloria Stevens Grahamsville, NY

I'm on my 80's so I needed something like this. Customer service has been courteous, thoughtful, and helpful.

9 years ago

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Bernice Tanksley Albany, NY

I haven't needed it for anything other than testing, and I was satisfied with that.

9 years ago

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Charles Welch Lakeland, FL

I do the monthly device check to make sure it's working properly. I've called for help when I couldn't get up and the device works.

9 years ago

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Verified Customer

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D.T. or Anonymous Fort Myers, FL

I just go on my daily business with no problem. I have only tested it but I got a very quick response.

9 years ago

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Verified Customer

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Janice Dimattia Prairieville, LA

When I felt I needed help, I pressed the button told them so. They sent someone right up.

9 years ago

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Verified Customer

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Marie Bettis Philadelphia, TN

I just wear it. Have bumped on it accidentally a time or two. They were good people.

9 years ago

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Verified Customer

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Jill Wooster San Pedro, CA

I use this every day and it doesn't interfere with anything. I've never needed it for an emergency

9 years ago

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Verified Customer

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Veronica Hollander Annapolis, MD

Well every month I pushed that button to see that's it's working and I've always had very good luck with it

9 years ago

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Linda Small Red Bluff, CA'

They're less expensive than Philips Lifeline plus their representatives are very good. I use it all the time when I'm home.

9 years ago

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Verified Customer

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Madeline Miller

When I needed assistance they helped me remain calm and gave me clear and concise instructions.

9 years ago

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Verified Customer

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Have no idea. Riverside, CA

The res[pnce worked perfectly. (even at age 87, I love the handsome young medics it brings to me)

9 years ago

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Anonymous Lincoln, NE

The entire operation I feel needs a lot of repairs I gave up medical alert. The company needs to have a meeting and train their employees on how to do their job and how to treat the public

9 years ago

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Verified Customer

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Josephine Toledo, OH

They have been contacting me every time I accidentily cause my alarm to activate and make sure all is ok.

9 years ago

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Lela Rockwall, TX

Too heavy, to bulky, can't hide in shirt. Wanted medallion type or one for wrist. Will not renew!

9 years ago

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Verified Customer

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Jeannette Plattsburgh, NY

I've only had to use my Medical Alert once and I was extremely satisfied with the quick response.

9 years ago

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Verified Customer

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Julie Gainsville, FL

It's always worked. Firemen come and help me stand up and are always very nice and helpful.

9 years ago

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Elsie Naperville, IL

They have always responded to my need and very helpful in answering any questions I might have.

9 years ago

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Evelyn Chambersburg, PA

They have been here in a timely manner the two times I have called them. I'm very satisfied with their service.

9 years ago

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Verified Customer

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Fannie Franklinton, LA

Operators respond quickly when button goes off, even if the button is set off accidentally.

9 years ago

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Betty San Francisco, CA

the quick response and the time making sure that the feeling that things are under control.

9 years ago

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Alice Wasilla, AL

The response is very good. The necklace sometime bothers my neck. I like that I can wear it anywhere and you respond.

9 years ago

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Verified Customer

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Andrew Mountain View, CA

I accidentally hit the button to my alert ?? watch __ and less than 5 minutes the fire department was looking for me on my street which I did not know. They got a call from you guys n responded fast.

9 years ago

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Verified Customer

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Henry Molignaro Somerville, MA

I used it twice already and it was very good. They've offered a very positive experience so far.

9 years ago

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Margaret Ridgway Nalcrest, FL

Their devices have worked very well, I like using them. My family suggested I get one because I have a balance problem, and I think they've offered a very good customer service.

9 years ago

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Kathy Harrison Gaston, SC

Although the representatives did a good job, the device itself didn't work. I fell on the porch and it didn't go off. Also, I have to push the button myself if I'm away from home.

9 years ago

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Glenda Brinkman New Ulm, MN

I like it so far because they have been there when we needed them. I am definitely satisfied with their service.

9 years ago

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Patricia Pope Willoughby, OH

The only problem that I had with Medical Alert was resolved quickly, so everything with the product has been fine. However, they have very poor customer service.

9 years ago

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Michele Polsgrove

Terrible customer service. My mom passed away and they are being very difficult to deal with in getting the account cancelled. They tell you what to do via automated message, then they say they need more. Sent that, and then no response at all. They deal with elderly clients, so this process should not be so hard. I have gotten nothing but the run around, and when you call you get transferred around and/or told there is an hour hold time. Do not use this company if you care about customer service.

10 months ago

Reply from Medical Alert

Michele, we’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at CustomerResolutions@medicalalert.com with your contact information so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 9th, 2025

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Susan Noblesville, Indiana

I registered for this system for my mother. We were not told that there would be an activation fee and it was pretty costly, especially for a 96 year old senior citizen. We ended up canceling the system, as it did not work for my mother and her needs. She never had the system out of the box. The company sent a return label and I was told to call about a week after we shipped the system back. When I called about a month later, I was told that they had received the system back. When I asked about my refund, I was told that I hadn't requested a refund and that the refund would be requested. Once I had not received my refund, I called back and was told that I was not eligible for a refund, as they did not received the system back within 15 days. No one ever said the system needed to be returned within 15 days. My mother cannot drive and it was a couple of weeks before I went to visit her to return the system. I explained to the person on the phone that the system was never activated and was never removed from the box. I was told that my request would be re-submitted. After several phone calls and literally, hours, on the phone, I still do NOT have a refund of any of my money. I was never allowed to talk to a supervisor and never could I talk to someone in the finance department. My advice to anyone considering this system is to be sure you get ALL of the facts/costs up front and discuss potential returns. I am out the cost of the activation fee and two months of use and the system was never used.

2 weeks ago Edited October 20, 2026

Reply from Medical Alert

Thank you for sharing your feedback. We are sorry to hear about your experience and understand how frustrating this situation has been, especially while trying to assist your mother.

Our team has reached out privately to obtain additional account information so that we can investigate this matter thoroughly and work toward a resolution. We value your feedback and appreciate the chance to address your concerns directly.

Thank you for bringing this to our attention.

Oct. 20th, 2026

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Libby

Like color but, for ladies watch could be smaller. I have small wrist and watch looks really big. Also with a big watch it's easier to hit buttons and make a call not meaning to.

1 year ago

Reply from Medical Alert

Libby, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. We'll be sure to pass along your suggestions. Have a great day!

Jun. 6th, 2025

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Marilyn

I like the convenience of hading a watch that's with me 24-7. I've had to use it a couple of times and the only thing I don't like is it takes a while to connect. I feel a lot more secure having it with me

1 year ago

Reply from Medical Alert

Thanks so much for sharing your feedback, Marilyn! We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

May. 22nd, 2025