Name: Medical Alert
Rating: 3.8

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Verified Customer

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Lois

I don't remember I have had it so long, over 20 years and I am 95 now.

10 months ago

Reply from Medical Alert

Thank you for your feedback Lois! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 10th, 2025

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Verified Customer

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Terrence

i was at the st cloud va and the gps was tell them that i was still at my home address

11 months ago

Reply from Medical Alert

Terrence, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 or CustomerResolutions@medicalalert.com. Our representatives will be happy to assist.

Oct. 13th, 2025

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Verified Customer

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Dwight

You all got excellent service. I like you all in home and outside service

1 year ago

Reply from Medical Alert

Thank you for your feedback Dwight! We appreciate our customers and appreciate the time you took to leave us a review.

Sep. 8th, 2025

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Verified Customer

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Ron

very comfortable to wear, somewhat easy to give false signals

1 year ago

Reply from Medical Alert

Ron, thank you for your feedback! False alarms can happen, and we’d always rather respond to a false alert than risk missing a real one. If you feel the button is activating too easily, feel free to contact our Customer Service team at 1-800-635-6156—we may be able to adjust or offer a different option to better suit your needs. We’re here for you anytime!

Aug. 14th, 2025

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Verified Customer

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Elizabeth

Great response. Friendly associates. I highly recommend this company 🦍

1 year ago

Reply from Medical Alert

Elizabeth, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Jul. 7th, 2025

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Verified Customer

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Sharion

The people are nice ,and they answer any questions that I may have

1 year ago

Reply from Medical Alert

Thank you Sharion! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 12th, 2025

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Verified Customer

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Carmon

Have not had to use them at this point but to me it Security

1 year ago

Reply from Medical Alert

Carmon, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 25th, 2025

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Verified Customer

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Floyd

I dislike that every time they get my father on the phone, they try to get him to buy more equipment or services.

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Mar. 19th, 2025

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Verified Customer

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David

Great unit! If you follow the (easy) directions, this will last a long time!

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, David! Your feedback means the world to us, and we’re glad we could meet your expectations.

Feb. 20th, 2025

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Verified Customer

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Guila Noble

I very much like the sense of safety I feel with this system.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Guila! We’re thrilled to hear that you’re happy with our service. Your satisfaction means a lot to us, and we appreciate your continued trust.

Dec. 17th, 2024

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Verified Customer

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Teresa

Never sent a clean barcelet that I requested several months ago. As a long time user it get dirty from ink and stains

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Teresa! We value our customers and appreciate the time you took to share your experience. For additional support or questions, please to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 17th, 2024

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Verified Customer

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Barbara

I have not had any problems with my Medical Alert system to date.

2 years ago

Reply from Medical Alert

Thank you, Barbara! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Candace

Calls are prompt. Caller is polite & professional asking if help Is needed

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Susan

I like the confidence of knowing that help is available if I need it.

2 years ago

Reply from Medical Alert

Thank you so much for your kind words, Susan! We’re thrilled to hear that your experience was a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Feb. 5th, 2025

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Verified Customer

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Terry

She helped me all the way-couldn't ask for better-thanks millions---Terry

2 years ago

Reply from Medical Alert

Thank you, Terry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 10th, 2024

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Verified Customer

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Kathleen Deena Sparta, NJ

Responsiveness and flexibility The medical alert it self is easy to use

2 years ago

Reply from Medical Alert

Thank you, Kathleen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Bella Dallas, TX

immediate response even when my alarm goes off unintentiallly.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Anna El Paso, TX

COMPLICATED TO USE IT....I NEED TO BE PENDING NOT TO ACTIVATE..PLS PENDING TO CHARGE THE BATTERY

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

May. 8th, 2024

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Verified Customer

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Barbara Santa Cruz, CA

The response is immediate. Everyone is very nice when you speak to them.

2 years ago

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Verified Customer

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Richard London, KY

Good service and not too expensive. Happy with the peace of mind the device brings!

2 years ago

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Lillian

It gives me a piece of mind to feel my mom can get help before I can get there

3 years ago

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Verified Customer

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Jane Chicago, IL

Too sensitive. It goes off if I even change my clothing and it falls 2 inches onto my chest.

3 years ago

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Verified Customer

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Karen Rochester, IN

Great system! So much available to purchase for the person in need.

3 years ago

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Verified Customer

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Verne WA

My dad is too confused. He worries about what it is when he wears it and he has caregivers now so doesn't really need it. Can we cancel the service and get any refund?

3 years ago

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Verified Customer

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Larry Morris West Milford, NJ

It's all good. You hope you don't need it but if you do you know it's reliable.

3 years ago

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Verified Customer

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Carl G Wessing Syracuse, NY

My Mother pushed the button and help was sent now not later! Thank You.

3 years ago

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Verified Customer

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Sue Farlin East Lansing, MI

They check on me periodically to make sure I'm doing okay. No falls!!!

3 years ago

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Verified Customer

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Brent hall Idaho Falls, ID

works greatWhen we check the system they pick up the phone within one min.

3 years ago

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Verified Customer

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Craig Jobson Evanston, IL

Pressed "ALERT" by accident firedeoartment on scene in less than 5 minutes

3 years ago

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Verified Customer

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Robert Winston-Salem, NC

Great Customer Service, everyone really cares about its Customers.

3 years ago

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Verified Customer

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Carol Burkhardt Loveland, OH

Good product..easy to reach by phone..customer service and support good.

3 years ago

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Verified Customer

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Lucy Blake-Elahi Los Angeles, CA

Had a heart attack-- pushed the button--The Fire Department came!

3 years ago

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Verified Customer

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Margie P Jackson Douglasville, GA

necklace item is too big to ware. The Fall necklace is okay if the cords would stay in place.

3 years ago

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Verified Customer

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Raymond Dasnczek Lincoln, NE

great price, & they check up on me monthly with a phone call

3 years ago

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Verified Customer

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Betty Weatherholtz Bunker Hill, WV

I set the alarm off accidently and they were quick to call me.

3 years ago

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Verified Customer

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Joe Bendell West Haven, CT

Whenever I have needed help all employees have been helpful and knowledgeable.

3 years ago

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Verified Customer

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Deloris C. Stephenson Nashville, TN

They have responded even when MIL accidentally set off the alarm.

3 years ago

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Verified Customer

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Liz. Clark Oroville, CA

I was able to talk to the base station and get help immediately

3 years ago

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Verified Customer

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Ruby Roe Las Vegas, NV

the quality of the equipment is high, response is quick and caring.

3 years ago

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Verified Customer

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Carolyn Haught Apopka, FL

they alway are nice to me when i need a question answered i am new to the company.a lot of to

3 years ago

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Verified Customer

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Brenda Neumann Palatine, IL

Always calls me immediately if my dad's alert has been activated.

4 years ago

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Verified Customer

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Diane Gil MI Wuk Village, CA

Always helpful and kind when I have called them or when they have called me.

4 years ago

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Verified Customer

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Tonya Gaines

Excellent reassurance that Medical Alert will help when needed.

4 years ago

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Verified Customer

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Hagar Malone Allentown, PA

I haven't needed to use my device for an emergency, but texting it every month is easy.

4 years ago

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Verified Customer

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Annette couture Naples, ME

I feel secure knowing I will get a response quickly when you sense unusual alert.

4 years ago

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Verified Customer

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Ginny Gore Summerville, SC

Excellent customer service every time I have had contact with the company

4 years ago

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Verified Customer

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Mary Ellen Hollins Methuen, MA

This company has been there when I needed them withtout hesitation.

4 years ago

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Verified Customer

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Marvin Jensen Spearfish, SD

So far, excellent customer service. Testing equipment is easy.

4 years ago

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Verified Customer

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RALPH SANFORD SIKES Atlanta, GA

Service has been excellent, friendly, and understanding of my needs.

4 years ago

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Verified Customer

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Cherry Jones

Fast results and dependable regardless of time of day or night.

4 years ago