Name: Medical Alert
Rating: 4.2

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Verified Customer

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Jo Ann Sims Newark, NJ

Quick response when you touch button. The equipment is lite to wear

4 years ago

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Verified Customer

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Florann M Sordillo Parkville, MD

Always been very helpful and quick with any questions that I would asked.

4 years ago

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Verified Customer

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Kathy Nova, OH

They were quick with a response when I accidently hit the button

4 years ago

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Verified Customer

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Ruby Sims Ottawa, KS

Really works well. The staff is friendly and the product is well made.

4 years ago

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Verified Customer

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Philip Tilden Laguna Hills, CA

Always works when testing, great response when I accidentally hit the button

4 years ago

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Verified Customer

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Joyce and Richard Orr

one of the chargers (Dicks) is very hard to activate. answer to #3 is only due to charging problem.

4 years ago

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Verified Customer

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Willi gollub

It works when U have a fast fall but doesn''t seem to go off if the person falls slowly

4 years ago

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Verified Customer

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Anne waggoner

The necklace button is too sensitive I have to wear the "watch ' which is difficult to take off and on

4 years ago

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Verified Customer

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Donna Milholland

Because EMS came to help me on August 13, 2019 when I fell in my kitchen.

4 years ago

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Verified Customer

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brenda godfrey

ready to help when button is pushed even when it is pushed accidently

4 years ago

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Verified Customer

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Norma trono

They were excellent at helping to set me up with the service

5 years ago

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Verified Customer

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Barbara Chelan, WA

Medical Alert is always calling me to make sure I have it hooked up right and can use it.

5 years ago

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Verified Customer

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Cindy Brake

good service but do not like the up selling to my elderly parents

5 years ago

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Maggie Chipley, FL

I have been pleased with them. They always call me right back immediately.

5 years ago

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Verified Customer

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Claire Wahler

Quick response to Alert and followup to EMS, Fire, and Plice

5 years ago

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Verified Customer

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Jeanne O'Neal

They have been so helpful and answering my questions and help.

5 years ago

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Verified Customer

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Anonymous Harrison, AR

I use the device every time I go out to my barn and it works just fine. The price is a little high.

5 years ago

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Anonymous Wickes, AR

It is a good machine and they have been very helpful getting it up and running.

5 years ago

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Verified Customer

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Bruce Pawleys Island, SC

The price Is convenient and the people there have been very good to me.

5 years ago

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Anonymous

because they cannot monitor a call from my shower and your bill collection system is one big headache

5 years ago

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Verified Customer

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Dianne LaRue daughter of Darlene

Was upsold a product I didnt't want and chrages were added to my charge card took 3 months of calls to correct

5 years ago

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Verified Customer

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Debbie's chandler

Good service and service and help great help on lost itemized

5 years ago

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Verified Customer

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Sybil Fayetteville, NC

Convenient and easy to use and good to have around though kind of expensive.

5 years ago

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Verified Customer

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Huntress Douglass Lumberton, NC

They are fast responders, great with communication (checking on your service)

5 years ago

Reply from Medical Alert

Hi Huntress,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jan. 4th, 2019

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Verified Customer

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Margaret Channelview, TX

I feel more secure when I when I wear it. They're very trustworthy.

5 years ago

Reply from Medical Alert

Hi Margaret,

Thanks so much for your review! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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anonymous Palmer, AK

Their customer support is usually pretty good. The device has been working fine and I haven't had any problems with it.

5 years ago

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Verified Customer

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Daniel Zebulon, NC

When I need to call because of a question, I like the way the support responds.

5 years ago

Reply from Medical Alert

Hi Daniel,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Carole Saint George, SC

The customer service is always kind and polite. It didn't go off twice when I fell.

5 years ago

Reply from Medical Alert

Hi Carole,

Do you have fall detection? Please call our escalation team at 800-226-5400, Ext. 0057 if you need help testing your device to be sure it is working properly.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Anonymous Canoga Park, CA

They've bugged me too much with customer support. The device is too sensitive. I'm always setting it off accidentally.

5 years ago

Reply from Medical Alert

If you would like to speak with someone from our escalation team about your device, please call 800-226-5400, Ext. 0093 to talk to Susan.

We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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ANN THOMPSON Houston, TX

BECAUSE THEY ANSWER RIGHT AWAY. AND STAY ON THE PHONE UNTIL HELP COME.

5 years ago

Reply from Medical Alert

Hi Ann,

Great to know we are there for you when you need us!

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Virginia Cornell Schuylerville, NY

Responds wiith kindness and concern Gives me a safe feeling.

5 years ago

Reply from Medical Alert

Hi Virginia,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Madeline Schwan Chico, CA

The last time I called the "auto test line" my phone number wasnt recognized.And billing problems

5 years ago

Reply from Medical Alert

Hi Madeline,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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A. Herr Sparrows Point, MD

When I have had problems or questions they have always helped quickly.

5 years ago

Reply from Medical Alert

Hi A.Herr,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Chuck La Verne, CA

Every time I've talked to or called them they were there for me.

6 years ago

Reply from Medical Alert

Hi Chuck,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Carol Havertown, PA

I had to call a few times and they were ready to answer whenever I wanted.

6 years ago

Reply from Medical Alert

Hi Carol,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Thelma Knoxville, TN

Anytime it goes off they will usually call. It's worked every time.

6 years ago

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Verified Customer

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Cathleen Lady Lake, FL

They're always staying on top of it and they're always calling and making sure it's working.

6 years ago

Reply from Medical Alert

Hi Cathleen,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Clark

It was economically priced. Any questions I've had been answered immediately.

6 years ago

Reply from Medical Alert

Hi Clark,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Marilou Corpus Christi, TX

I have had a few issues with returning some parts some of the devices, but overall I'm satisfied.

6 years ago

Reply from Medical Alert

Hi Marilou,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Betsy Bellevue, WA

Customer service is nice because they remind me to test it from time to time.

6 years ago

Reply from Medical Alert

Hi Betsy,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Carlotta Hobbs, NM

They answer me every time I call in. It could be cheaper, but I like it.

6 years ago

Reply from Medical Alert

Hi Carolotta,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Marion

They always respond very quickly, even if it's a false alarm.

6 years ago

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Verified Customer

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MATILDA. COLE. Takoma Park, MD

Because as soon as it goes off someone will get on to you. Tyler

6 years ago

Reply from Medical Alert

Hi Tyler,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Ctrahan Kaplan, LA

So far everything has worked, customer service has been courteous.

6 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Linda

It's too sensitive, I keep triggering it when I don't intend to. Their response time is slow sometimes.

6 years ago

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Verified Customer

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Charolette Gretna, NE

I really like that they can hear me if I fall, unlike other things I've had in the past. It's a very affordable device.

6 years ago

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Verified Customer

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The product is very sensitive. I had to an adjustment for several days, so it did not report a problem that did not exist. You may use my name.

The equipment seems to be operating as described by the manufacturer.

6 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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m.durso

very dependable - can be relied on for followup and thoroughness

6 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Debbie R.

Very diligent in responding! Customer service always answers my questions.

6 years ago

Reply from Medical Alert

Hi Debbie,

So glad to hear! Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Bruce

They answer your calls right away very professional and friendly

6 years ago