Name: Medical Alert
Rating: 4.0

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Verified Customer

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Anonymous Norwalk, OH

They don't know how to handle things. They keep calling the people in my contact list saying that there's a problem or something when there's no problem at all. They even sent me a new unit and it's still having problems. Evidently they don't work right.

8 years ago

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William Kaiser Riverside, RI

My children were the ones that got it for me. I've never had to use it as of yet, thank goodness. Overall it's ok.

8 years ago

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Ralph Allison Florence, SC

I decided to get it for myself. I haven't had to use it yet, though I check on it every month. It has been good.

8 years ago

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Alice Fathy San Francisco, CA

I haven't had to actually use it, but customer service and everything else has been very good so far.

8 years ago

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Dawn Miller Port Orchard, WA

I've never had a medical alert when I needed to use it. Still, I at nigh I keep it on my bed stand in case I need to get up to go to the bathroom in the middle of the night.

8 years ago

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H. MORGAN Manhattan, MT

THEY CONTACTED ME WHILE I WAS IN SANTE FE, TEXAS--NOTHING WAS WRONG EXCEPT THAT MY CALL BUTTON HAD BEEN ACCIDENTALLY PRESSED. EVEN CONTACTED MY SON IN MONTANA. THANK YOU.

8 years ago

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Jennie Robinson Parkland, FL'

Alarm goes off too easy caused EMT to come in night. Can't wear to bed because too sensitive. Other than that I feel very safe.

8 years ago

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Amy El Paso, TX

We have had no complaints. So far everything is working well. If we have questions we receive a prompt answer

8 years ago

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Carol Althouse Harpster, OH

I saw it advertised and decided to go with them. However, I received a phone call last week wondering if I wanted Medical Alert for free and I already had paid 400 dollars for it, it kinda upset me a little bit.

8 years ago

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Kathy Madison, WI

I wasn't pleased than I had fallen several times but medical alert wasn't alerted of my falls. I just didn't want to pay for a service I wasn't actually able to use. When they tried to problem solve over the phone I dropped on carpet, then something harder. I don't always fall on concrete. Just didn't work for me.

8 years ago

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none Hilliard, FL

the pendant should have two way communication : the button should be a little more recced so that accidental activations

8 years ago

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Emma Saginaw, MI

The main issue I have with the system is that it doesn't work away from home. Would love to see it work when I'm away from home.

8 years ago

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Nana's helper Plaistow, NH

I feel they are somewhat expensive but they have been there when needed. The equipment is easy to use and they have you test once a month.

8 years ago

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DBP Gainesville, FL

Very willing to help and very considerate and helpful any time we called them or they had to call us.

8 years ago

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Don't know anyone Seattle, WA

Haven't had any trouble with it and haven't had to use. it. It would be nice if you supplied a bracelet so it would not swing from the neck.

8 years ago

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Charlotte Blodgett Saint Albans, VT

When I bought Medical Alert, I was told it would be a ten second wait time. That is not the case. After what happened on Fri. Sept. 1 I have been seriously thinking of finding another alert system.

8 years ago

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Karen Ezell Boiling Springs, SC

Not only do they have a QUICK response time, they are the kindest, most patient and understanding people!

8 years ago

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Terry Pearland, TX

Representatives are always punctual when I have fallen. They are also very courteous and call for help and contact my daughter.

8 years ago

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Sharon Mission Viejo, CA

Last time I needed them, they did not give the emergency people all the information they needed to find me and get into the apartment.

8 years ago

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Bobby Rincon, GA

because responce is fast and they are very professional and pleasant each time they come to my house on a call

8 years ago

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Ken Nashua, NH

It responds quickly and speech is crystal clear. They do not get flustered when I accidentally push the button.

8 years ago

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Verified Customer

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Jean Redding, CA

They respond promptly to calls for help and always help me up when I fall. I have 4 falls in the last 3 months.

8 years ago

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Verified Customer

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Helga Watertown, NY

When calling in to check operation of device, the audio fro your office is terrible. It is full of static and when I try to talk to the person that calls me, I was not treated professionally

8 years ago

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Verified Customer

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Helen Naperville, IL

I have only had to call once. They were at my door in a matter of a few min. I fell in the bath tub.

8 years ago

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Bettie Wilmington, NC

because they show up and take care of you, even if they can't get up with anyone to check on you!!!!

8 years ago

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Dolores Weed Exton, PA

Having Medical Alert has been a very good experience. They are efficient, concerned, and very quick about what they do. It was an excellent offer.

8 years ago

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Sheila Thompson San Antonio, TX

They've been excellent when it came to responding. They follow up with you on everything quite well.

8 years ago

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Donald Raphael Boynton Beach, FL

It's been an excellent customer service! The few times I've needed has been perfect. It has worked when I needed it.

8 years ago

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MK Houston, TX

Their customer service is fine, and the system was good. I purchased it as a protection, in case I had a problem, and it's worked well so far.

8 years ago

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Jo Hembree Cedartown, GA

I love it! Speaking to their representatives was wonderful, and all I can say is that Medical Alert saved my life.

8 years ago

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Marilyn Gross Isle, MN

It works very good! The system is great, and the customer service is excellent! They've offered a positive experience so far.

8 years ago

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Lois Lewis Houston, TX

Although the service is fine and the system has been good, I don't like using it as much. My problem with is that the device goes off on its own, without me knowing it. Then I have to answer calls, saying that I'm okay.

8 years ago

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Beulah Rutland Customer Service; Product/Service

Their customer service is real good. They were very quick about everything when I used it, and got a hold of everybody in no time. It works!

8 years ago

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Robert Rowe

The system is very helpful! It worked very well for our family member that needs it. Plus, their representatives offer a good service.

8 years ago

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Anonymous Niceville, FL

Their customer service is very prompt. I've been really satisfied with them; it's just a very good system.

8 years ago

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Joseta Bell Kansas City, MO

I don't know which one I have, but I appreciate it. I need this service because I wanted my independence. Customer service is a 10

8 years ago

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Gerald Finley Gadsden, AL

The fact that I had fallen a number of times made me get The Fall Pendant from Medical Alert. The service is fair but I don't like it at all; it's very clumsy and it breaks very easily.

9 years ago

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Virginia Lebeau Hatfield, MA

I have to admit, I don't use it anymore, however, they were good with me. I'm glad I still have it there.

9 years ago

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Brenda Hill Windsor Mill, MD

They've provided an excellent service. I haven't had a problem with them at all. It's just been a good experience.

9 years ago

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Paula Highes Staten Island, NY

It's been good service to this day, however, I'm not sure if they can locate you anywhere you are when you press the button. A friend of mine used it and the location he was at was not the same location the company had.

9 years ago

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William Fredericktown, MO

Good service! I haven't had a problem with them so far. It's a great thing to have because I'm always afraid of falling and not having help around.

9 years ago

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Juanita Stafford Detroit, MI

I'm very fortunate to have it, however I think it's very noisy and testing it is very uncomfortable. Besides that, I find the service to be fine and satisfactory. It works for me.

9 years ago

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Jane Town Vancouver, WA

I haven't had any experience using Medical Alert yet, however, I live alone and so far their service has been okay. It's great to know I haven't had to use it so far, however, I carry my Pendant with me just in case.

9 years ago

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Dorothy Thompson Palos Verdes Peninsula, CA

I'm not satisfied with the service at all. They sent me something that doesn't work. I have a pendant with a blue dot, but if you push it nothing happens. They offered to take off one month fee but that's not good for me. I've had such a negative experience.

9 years ago

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Ronald Gintz Pineville, LA

The service is alright, I don't have any complaints. It's not hard to use it either; all I can say is I'm satisfied.

9 years ago

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John Ecker East Hampton, NY

At our age, my wife and I needed help. So far everything's been fine; they responded quickly whenever we needed them to. We haven't had a problem so far.

9 years ago

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Libby

Like color but, for ladies watch could be smaller. I have small wrist and watch looks really big. Also with a big watch it's easier to hit buttons and make a call not meaning to.

10 months ago

Reply from Medical Alert

Libby, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. We'll be sure to pass along your suggestions. Have a great day!

Jun. 6th, 2025

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Marilyn

I like the convenience of hading a watch that's with me 24-7. I've had to use it a couple of times and the only thing I don't like is it takes a while to connect. I feel a lot more secure having it with me

10 months ago

Reply from Medical Alert

Thanks so much for sharing your feedback, Marilyn! We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

May. 22nd, 2025

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Scott

small pendant battery goes after one or two hours

3 months ago

Reply from Medical Alert

Scott, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 or CustomerResolutions@medicalalert.com. Our representatives will be happy to assist.

Jan. 8th, 2026

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Donna

The fall detection doesn't work. It's a waste of money. I had 4+ falls and it has never activated.

3 months ago Edited January 31, 2026

Reply from Medical Alert

Thank you for your feedback. We’re sorry to hear about your experience. To resolve this matter efficiently, please call our Customer Service Department 1-800-906-0872 so that we can escalate this matter to our supervisor team to investigate further.

Dec. 19th, 2025