Name: Medical Alert
Rating: 4.2

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Verified Customer

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Toni Hall Barberton, OH

YOU REALLY CHECK UP ON A PERSON. They watch to see if our battery is charged also.

2 years ago

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Verified Customer

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Mcneal Kirkland, WA

Still haven't received receipts for payments I made Took 3 different calls pause to get the lock Box sent just received it

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! Glad you received your lockbox. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Ginni Corbin Northbridge, MA

They are very responsive. They remind you to test your system every month even if you already have tested it.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Joann Lay Gainesville, TX

Have only had false alarms and they are great about not making you fell bad that.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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May Prosser-Strong Lincoln, CA

all the devices are great, however, the device that detects falls is extremely touchy and I am hesitant to wear it.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Raymond Radomski Shavertown, PA

The last time I tested the system, it was a full ten minutes after I pressed the button that I got a response.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate to customer resolutions team for additional help:
CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Deborah L. Lane Sun City, AZ

They have always responded appropriately when I push my button. Help arrived quickly.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Keith Churchill Wellsville, KS

When they call to check up on me if my button goes off I can answer them quickly

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Lena Laney Fayetteville, AR

Friendly helpful service. I have been fortunate that I have not had an emergency.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Barbara Koden Shawnee Mission, KS

Haven't had to use them in an emergency. But they are courteous when I make monthly checks.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Clorinda Leddy Colchester, VT

My mom has needed to use the call button on several occasions and it has worked well.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Vivien Pickard Sarasota, FL

Long hold time on device before I get a person to respond. Has been getting worse the more popular your item is

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Manny Beltran Myrtle Beach, SC

Prompt action when alert button is pressed. It was by error but I was contacted right away.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Alice Sterle San Antonio, TX

They've always been there when my 85 year old mom needed them. Quick response and courteous.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Martha Watts Hallie, KY

I have spoken to a representative and find the very cooperative and pleasant to talk with.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Eleanor Albrecht Glen Flora, WI

Anwering test calls is speedy Technicians have helped with technical problems commpetently.

3 years ago

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Verified Customer

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Steven michal Culligan Tyler, TX

Because they are very good with answering even when you hut the button by accident.

3 years ago

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Verified Customer

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susan olshansky New York, NY

Sometimes when my alert goes off it takes too long for them to answer. These are fortunately all false alarms.

3 years ago

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Verified Customer

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Ann Lacefield Greeley, CO

Always on call...and easy to use. I am satisfied and appreciate the customer service.

3 years ago

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Verified Customer

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Carroll Oliver Belton, TX

Fall detection works well. I haven't fallen but when I accidentally bump the device it responds

3 years ago

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Verified Customer

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Melonie Wagner Benton, PA

Always answer when it goes off accidentally, so I know they will be there in a true emergency.

3 years ago

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Verified Customer

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Mary M Yourch Greenport, NY

I do not like having to wear two devises for it to work. I am not using it right now as I am surrounded by people. I will see about the fall.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Stanella Barnes Matthews, NC

Past performances BUT YOUR NEW BUTTON IS LARGER AND HEAVIER, DON'T LIKE USE OLD ONE.

3 years ago

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Verified Customer

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Marie Shubuta, MS

Love the system and customer service and they're always on time when I need help

3 years ago

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Verified Customer

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Rose Ferrara Randolph, NJ

It sometimes goes off for no reason. I have no way to communicate unless I am right near the base, and cannot always get there quickly.

3 years ago

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Verified Customer

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SANDRA M LEE Myrtle, MO

3 years ago

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Verified Customer

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Nancy Miller Fisherville, KY

No problems in any way--unless too sensitive. Service people are so kind and patient.

3 years ago

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Verified Customer

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Charlotte Ellison Marianna, AR

I live in a small farming town wandered the only complaint I have is the ambulance service is rather slow

3 years ago

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Verified Customer

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Marion Descoteau Charlestown, NH

The button was accidentally pushed and someone responded quickly. it worked well.

3 years ago

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Verified Customer

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Jody Mink Assumption, IL

The fall detect pendant is super sensitive and my sister has set hers off accidentally at least 5 times in a one month period.

3 years ago

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Verified Customer

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Art Schneyer Durango, CO

They are there when you need them. I had a fall and they checked on me within 20 seconds.

3 years ago

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Verified Customer

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Nancy Duty Jacksonville, FL

Working fine; no problems; quick responses even when false alarm. Glad I chose Medical Alert.

3 years ago

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Verified Customer

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Sharry Doyle Fayetteville, NY

I have the one that detects falls but it is very sensitive so that I have to be constantly aware that it is on me.

3 years ago

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Verified Customer

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Barbara Johanson Battle Ground, WA

I am pleased with the alert sensitivity. Gives me comfort like another angel taking of me.

3 years ago

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Verified Customer

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Donna simek Orinda, CA

The alarm goes off too easy, it needs charging every day, and it loudly tells you when it needs charging sometimes in the middle of the nite a voice comes on and scares me!! Not happy at all!!

3 years ago

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Verified Customer

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Sharon turner Belleville, IL

Always there when needed. Calm and efficient when I have hit the button accidentally. I made a good choice

3 years ago

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Verified Customer

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Shirley Hall Jonesboro, AR

I have had to call on them twice since i have had my pendant. They were prompt and very nice.

3 years ago

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Verified Customer

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Peter Barry Buffalo, NY

very professional ,knowledgeable and friendly when asking any questions I may have.

3 years ago

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Verified Customer

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Lelani Hernandez Glen Burnie, MD

Easy to talk to. Always alerts me when my medic is low and prompted making sure I'm ok

3 years ago

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Verified Customer

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Doris Malin Pikesville, MD

I was having a problem with a new system but it was eventually fixed. They were very patient.

3 years ago

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Verified Customer

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Nancy Stowe Appleton, WI

Confidence in being notified if there is a problem; ease of dealing with a false notice of fall

3 years ago

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Verified Customer

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Linda Bradford Prescott, AZ

You do not have a fall alert button that does not interfere with a pacemaker. otherwise I think your servcie is great.

3 years ago

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Verified Customer

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Jo Baron Mechanicsburg, PA

When I've had to use the button they answer pretty quickly and everyone that I have to deal with

3 years ago

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Verified Customer

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Janet Sun City, AZ

They know if you have a problem, they help you solve the problem. They are polite and helpful.

3 years ago

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Verified Customer

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Lillie Lynch Fredericksburg, VA

it's very accurate and detect falls very sensitive and that's important to have

3 years ago

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Verified Customer

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Greg Beshear McAlester, OK

They call my mom to try and sell her new product add on when they're not needed and she isn't able to make decisions like this

3 years ago

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Verified Customer

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Mildred McCaskill Willingboro, NJ

I used them, no complaints. When I called, the person stayed on the phone untill help came.

3 years ago

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Verified Customer

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James League City, TX

Reliable, came through when I fell and broke my shoulder. Only complaint is that fall alert is a little too sensitive.

3 years ago

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Verified Customer

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Anna Medford, MA

I fell several months ago & the responders had to damage my window screen to get in because Medical Alert didn't give them the code to the lock box

3 years ago

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Verified Customer

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Belva M Belcher Waterford, MI

They check on me if I do not check check in with them, they also have called me.

3 years ago