Name: Medical Alert
Rating: 4.3

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Verified Customer

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Barb Ortonville, MI

Every time I've tested it, I've gotten ahold of somebody right away. They've been very personable and nice.

6 years ago

Reply from Medical Alert

Hi Barb,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Emily Pasadena, MD

I fell down a couple of times and nobody could get me up so the fire department came almost immediately. Just really very very good.

7 years ago

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Verified Customer

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Ann Walnut Creek, CA

When I fell, the lady that I talked to was just marvelous. She stayed with me until the police came.

7 years ago

Reply from Medical Alert

Hi Ann,

Wonderful to read this review! Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Jacqueline Nicholasville, KY

I fell and broke my wrist and they were there. They called both my boys and sent an ambulance ot get me.

7 years ago

Reply from Medical Alert

Hi Jacqueline,

So sorry about your wrist but relieved to know Medical Alert was there to get you the help you needed quickly. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Mary Bremerton, WA

The customer service is on top of things to be sure. I don't like the device because I have to carry the separate speaker thing along with the device I push if I fall.

7 years ago

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Verified Customer

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Anonymous Jacksonville, FL

When I ask for my location, they can't give it to me. They say someone will call back and then they never ever call back. The device seems to be okay, but the customer service is sorely lacking.

7 years ago

Reply from Medical Alert

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like to test your device. It sounds like something is not right.

We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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ADRIENNE jacoby Redding, CA

They are always prompt on their response to my monthly tests. They are right on top of my equipment failure.

7 years ago

Reply from Medical Alert

Hi Adrienne,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Marilyn Alpha, IL

They've always been right there when we needed. They can't raise the price either so that's good for us.

7 years ago

Reply from Medical Alert

Hi Marilyn,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Charles Charlotte, NC

I had a fall and I couldn't get to the phone i push the button and they answered and I got a quick result.

7 years ago

Reply from Medical Alert

Hi Charles,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Anonymous

I do not like the look of their necklace and the alarm that we have to wear is inconvenient and uncomfortable. When I accidentally hit the button, they call immediately.

7 years ago

Reply from Medical Alert

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would would rather have the bracelet option since it sounds like the neck pendant is bothersome to you.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Shirley Bolton, Twin Falls, Idaho Twin Falls, ID

I've needed to call for assistance - once for horribly house fire and other times for medical assistance.

7 years ago

Reply from Medical Alert

Hi Shirley,

We're glad to be here when you need us!

TWe value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Kathleen Sunset Beach, NC

My husband has accidentally hit his alert button a couple of times, but the response was immediate. I think the device itself is cheaply made, but does the job well.

7 years ago

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Betty Porterville, CA

I haven't had to use the device for real, but it accidentally went off one time. They were very supportive. I think the plan is too expensive.

7 years ago

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Richard

I haven't had to actually use the device, but they have me do a little testing each month to make sure it works.

7 years ago

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Willia Muncie, IN

I have accidentally set off the alarm, but they've always answered immediately. They've been very nice in those circumstances, and polite when we explain it was an accident.

7 years ago

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Verified Customer

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Anonymous Orlando, FL

I generally only use this device when I'm traveling. Customer service has always been very helpful in taking my calls.

7 years ago

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Verified Customer

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Jeanelle Arceneaux Gueydan, LA

I had a pretty quick response when I passed out one time. This product works pretty well, and I'm glad I have it.

7 years ago

Reply from Medical Alert

Hi Jeanelle,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Linda Colemon McKeesport, PA

I use the medical alert bracelet. I think their customer support is very good, as well as their equipment.

7 years ago

Reply from Medical Alert

Hi Linda,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Dameetra DeVore Carriere, MS

They charged my credit card for another year without my approval. They have NO right to do this. I did not say I wanted it automatically renewed. I don't even know how much they charged me. Because it is waterproof I been getting in the pool with it on. Found out yesterday that is a nono.

7 years ago

Reply from Medical Alert

Hi Dameetra,

Thanks so much for your feedback. I will send you a pm to follow up on this.
Thanks, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Edith Benson Georgetown, SC

I've never had to use it but it has gone off by accident. Everyone is very understanding when that happens.

7 years ago

Reply from Medical Alert

Hi Edith,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Davida Brown Willoughby, OH

They are helpful and make me feel safe. They have even notified my family whenever the batteries of the machine drop dead.

7 years ago

Reply from Medical Alert

Hi Davida,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Bobby Trotter

Availability is dependable and having to contact the company for any matters, has been a pleasant endeavor

7 years ago

Reply from Medical Alert

Hi Bobby, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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David Vosburgh

Alhough I have not had an actual emergency, response has been virtually instantaneous by the device.

7 years ago

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Verified Customer

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Clarice Milbodt

I can wear my necklace' in the shower . That is important.And I have a item to use should I be away and need help.

7 years ago

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Rita Freiesleben East Troy, WI

I usually just put it on when I get up in the morning. I haven't had to use it yet, I'm just hoping it's dependable.

7 years ago

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Anonymous Stephenville, TX

My family helped me decide on which service to get so I went with this one. I haven't had to use it yet, I just have it with me during the day.

7 years ago

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Anonymous Norwalk, OH

They don't know how to handle things. They keep calling the people in my contact list saying that there's a problem or something when there's no problem at all. They even sent me a new unit and it's still having problems. Evidently they don't work right.

7 years ago

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William Kaiser Riverside, RI

My children were the ones that got it for me. I've never had to use it as of yet, thank goodness. Overall it's ok.

7 years ago

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Ralph Allison Florence, SC

I decided to get it for myself. I haven't had to use it yet, though I check on it every month. It has been good.

8 years ago

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Alice Fathy San Francisco, CA

I haven't had to actually use it, but customer service and everything else has been very good so far.

8 years ago

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Dawn Miller Port Orchard, WA

I've never had a medical alert when I needed to use it. Still, I at nigh I keep it on my bed stand in case I need to get up to go to the bathroom in the middle of the night.

8 years ago

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H. MORGAN Manhattan, MT

THEY CONTACTED ME WHILE I WAS IN SANTE FE, TEXAS--NOTHING WAS WRONG EXCEPT THAT MY CALL BUTTON HAD BEEN ACCIDENTALLY PRESSED. EVEN CONTACTED MY SON IN MONTANA. THANK YOU.

8 years ago

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Jennie Robinson Parkland, FL'

Alarm goes off too easy caused EMT to come in night. Can't wear to bed because too sensitive. Other than that I feel very safe.

8 years ago

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Amy El Paso, TX

We have had no complaints. So far everything is working well. If we have questions we receive a prompt answer

8 years ago

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Carol Althouse Harpster, OH

I saw it advertised and decided to go with them. However, I received a phone call last week wondering if I wanted Medical Alert for free and I already had paid 400 dollars for it, it kinda upset me a little bit.

8 years ago

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Kathy Madison, WI

I wasn't pleased than I had fallen several times but medical alert wasn't alerted of my falls. I just didn't want to pay for a service I wasn't actually able to use. When they tried to problem solve over the phone I dropped on carpet, then something harder. I don't always fall on concrete. Just didn't work for me.

8 years ago

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none Hilliard, FL

the pendant should have two way communication : the button should be a little more recced so that accidental activations

8 years ago

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Emma Saginaw, MI

The main issue I have with the system is that it doesn't work away from home. Would love to see it work when I'm away from home.

8 years ago

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Nana's helper Plaistow, NH

I feel they are somewhat expensive but they have been there when needed. The equipment is easy to use and they have you test once a month.

8 years ago

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DBP Gainesville, FL

Very willing to help and very considerate and helpful any time we called them or they had to call us.

8 years ago

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Don't know anyone Seattle, WA

Haven't had any trouble with it and haven't had to use. it. It would be nice if you supplied a bracelet so it would not swing from the neck.

8 years ago

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Karen Ezell Boiling Springs, SC

Not only do they have a QUICK response time, they are the kindest, most patient and understanding people!

8 years ago

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Charlotte Blodgett Saint Albans, VT

When I bought Medical Alert, I was told it would be a ten second wait time. That is not the case. After what happened on Fri. Sept. 1 I have been seriously thinking of finding another alert system.

8 years ago

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Terry Pearland, TX

Representatives are always punctual when I have fallen. They are also very courteous and call for help and contact my daughter.

8 years ago

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Ken Nashua, NH

It responds quickly and speech is crystal clear. They do not get flustered when I accidentally push the button.

8 years ago

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Bettie Wilmington, NC

because they show up and take care of you, even if they can't get up with anyone to check on you!!!!

8 years ago

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Bobby Rincon, GA

because responce is fast and they are very professional and pleasant each time they come to my house on a call

8 years ago

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Sharon Mission Viejo, CA

Last time I needed them, they did not give the emergency people all the information they needed to find me and get into the apartment.

8 years ago

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Helen Naperville, IL

I have only had to call once. They were at my door in a matter of a few min. I fell in the bath tub.

8 years ago

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Verified Customer

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Helga Watertown, NY

When calling in to check operation of device, the audio fro your office is terrible. It is full of static and when I try to talk to the person that calls me, I was not treated professionally

8 years ago