Name: Medical Alert
Rating: 4.2

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Verified Customer

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Anonymous Niceville, FL

Their customer service is very prompt. I've been really satisfied with them; it's just a very good system.

7 years ago

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Verified Customer

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Joseta Bell Kansas City, MO

I don't know which one I have, but I appreciate it. I need this service because I wanted my independence. Customer service is a 10

7 years ago

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Verified Customer

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Gerald Finley Gadsden, AL

The fact that I had fallen a number of times made me get The Fall Pendant from Medical Alert. The service is fair but I don't like it at all; it's very clumsy and it breaks very easily.

7 years ago

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Verified Customer

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Virginia Lebeau Hatfield, MA

I have to admit, I don't use it anymore, however, they were good with me. I'm glad I still have it there.

7 years ago

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Verified Customer

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Brenda Hill Windsor Mill, MD

They've provided an excellent service. I haven't had a problem with them at all. It's just been a good experience.

7 years ago

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Verified Customer

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Paula Highes Staten Island, NY

It's been good service to this day, however, I'm not sure if they can locate you anywhere you are when you press the button. A friend of mine used it and the location he was at was not the same location the company had.

7 years ago

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Verified Customer

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William Fredericktown, MO

Good service! I haven't had a problem with them so far. It's a great thing to have because I'm always afraid of falling and not having help around.

7 years ago

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Verified Customer

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Juanita Stafford Detroit, MI

I'm very fortunate to have it, however I think it's very noisy and testing it is very uncomfortable. Besides that, I find the service to be fine and satisfactory. It works for me.

7 years ago

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Verified Customer

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Jane Town Vancouver, WA

I haven't had any experience using Medical Alert yet, however, I live alone and so far their service has been okay. It's great to know I haven't had to use it so far, however, I carry my Pendant with me just in case.

7 years ago

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Verified Customer

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Dorothy Thompson Palos Verdes Peninsula, CA

I'm not satisfied with the service at all. They sent me something that doesn't work. I have a pendant with a blue dot, but if you push it nothing happens. They offered to take off one month fee but that's not good for me. I've had such a negative experience.

7 years ago

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Verified Customer

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Ronald Gintz Pineville, LA

The service is alright, I don't have any complaints. It's not hard to use it either; all I can say is I'm satisfied.

7 years ago

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Verified Customer

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John Ecker East Hampton, NY

At our age, my wife and I needed help. So far everything's been fine; they responded quickly whenever we needed them to. We haven't had a problem so far.

7 years ago

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Verified Customer

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Melba

I sent an inquiry about billing details but never received a response.

2 months ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Lynn

long response time, even for monthly check, now charging fee for monthly check

3 months ago

Reply from Medical Alert

Thank you for your feedback. We want to clarify that there are no charges for monthly checks or per device signals. Monthly test calls are routed through a special automated queue to ensure minimal wait times. If you have any concerns or need further assistance, please reach out to us directly at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to help!

Aug. 8th, 2024

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Rita Jaffrey, NH

The ease of my Mom using it. It is light weight and small. The one she had before, was heavy and she would not use it. This one she uses every day and even puts it on when she is out of the house.

1 year ago

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Verified Customer

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Mary Port Saint Lucie, FL

Only one time when the alarm awakened me at 2:00 a.m. when I was asleep and advised that Emergency would be notified. I explained that I was sleeping and did not ask for assistance. The Operator cancelled the call for Service.

1 year ago

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Verified Customer

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Julie Hicks San Diego, CA

They are quick to detect falls and send help for my mom - which is a good thing. Then they call me too to let me know what happened. When we had an issue, we called and it was resolved.

1 year ago

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Verified Customer

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Mary Wright Henderson, NC

Even though I’ve had a few false alarms I dislike the time it takes to reach an actual responder. Would it be that long of a wait in a real emergency? Also at the time I paid for my plan I paid for it over the phone and I was hung up on which made me feel like this company was a scam. I guess it’s not because it actually works it just takes long but that was still a weird experience. Now there’s been a price increase in my plan. I need an affordable service that’s why I’m still a customer at least for now.

1 year ago

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Jane Tyler, TX

I like and recommend everything except the billing department. I originally received my first equipment and when I got it and read the instructions, I realized that I could not install that particular one. I called and explained the problem and it was determined that I needed to send the original one back and get the other one that isn't connected by my landline. I sent it back when I received the right one and they confirmed that they received it back. Ever since then, they keep billing me $119.00 for the first one even though they confirmed that they received. They keep failing to credit me the $119.00 and constantly call me saying that I owe them the money. I am getting tired of the continued calling and them saying that I owe them even though I explain to them what happened. They say they will do an investigation. What is there to investigate? They confirmed they got the equipment back. I am getting tired of their constant calling and threatened to send back the equipment and go with another company. They can report me to the credit bureaus if they want to but I am NOT paying that money. I have a credit score of over 800 but I really don't care if it affects my credit score. We'll see what happens but I am tired of them calling me.

1 year ago

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Dino Ferrante Mentor, OH

The service is wonderful. I paid for a year in advance including the breakage insurance. The downside is they charged my credit card $15.00, without my permission, 6 months into the one year contract for what they said was "Pricelock guarantee". I now have trouble trusting them.

1 year ago

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Debra Paradise Fort Myers, FL

I like the security I had after my fall, but now that I am recovered, I'm thinking of canceling, only because I don't feel like I need it now. Service and support are excellent, and the price is good if you need it.

1 year ago

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Michael S Simon Boynton Beach, FL

I made an inquiry about your Medical Alert system. I received the information that I needed. Being in sales myself for the majority of my working career, I expected a follow-up call. I got one the next day. I thanked the person who called, and told them I was not in a position to make a purchase decision as yet, and I would call when I was. Over the next several days, without a break, I received follow-up calls from Medical Alert, on several days, I received two calls in one day. Several days ago, when I received the second call in one day, I told the caller that if anyone from Medical Alert calls me again, I would never buy anything from Medical Alert...Never!!! No one has called me since. Which is good.

5 years ago

Reply from Medical Alert

Hi Michael,

We tried to locate your name/info on the info provided here to Best Company but could not find you. I am sorry you did not have a good experience with our company.

Please email if you would like your name and contact info completely wiped from our system.

Again, I am sorry for any frustration you experienced as a result of too many follow up calls.

Sincerely,
Alex
Customer Reviews Manager, Medical Alert

Jan. 8th, 2019

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Linda Watson Jessup, MD

I filled out on online request for information, as I am in the process of gathering some comparative information. Since doing that, I have received multiple phone calls daily from different representatives, all of them with different contact numbers. I just picked one to call back & got the information I needed; I advised I would be making a decision in the near future, so not sure why I'm still getting calls. Hopefully, I don't have to call each individual phone number back & do the same thing.

6 years ago

Reply from Medical Alert

Hi Linda,

Thanks so much for your feedback! You do not need to call back anyone unless you are considering Medical Alert. It's standard that we follow up with potential customers. We value your comments and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Mark Schmitt Sanborn, NY

Service was great. My only complaint was for some reason they started billing my credit card account while still sending paper bills that were paid by check. I'm still waiting to be fully reimbursed for all of the money. Can't say enough for the service, very quick and professional.

6 years ago

Reply from Medical Alert

Hi Mark,

Please don't hesitate to reach out again if you billing issues are not sorted.

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jul. 18th, 2018

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Gwendolyn Gross South Lake Tahoe, CA

Have upgraded my Medical Alert recently. I was traveling and 2 calls came to my niece that my battery back-up was low. I called when I got home, unplugged the unit like instructed and within 5 days I had a solid green light. I appreciate keeping me in the loop.

6 years ago

Reply from Medical Alert

Hi Gwendolyn, We are here to keep you safe. I am glad all is working well with your system. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 19th, 2018

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myron s krouse Portland, ME

i think they probably are very good. the reason i say this is because thankfully have not had to use them,but i think if i did they would be their in an instant. also i was wondering if you could send me their customer service number if should ever have a question to ask.

6 years ago

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Delvina Fiducia Pomona, CA

I got mine after a fall that resulted in a fractured pelvis. My husband has peace of mind when he isn't home that I have someone to help me if needed. It's worth the money to us to have the assurance.

8 years ago

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Linda Fort Worth, TX

I accidently set off the button my alert device and someone was right there. I explained what happened and received a very nice reply from the young man. This is great service. Linda

8 years ago

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Verified Customer

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Edward Hinkle

Very good service. Would highly recommend.

6 months ago

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Verified Customer

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Carol

I feel safe when wearing my Medical Alert equipment

6 months ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Barbara

The price & no useless fancy gadgets that don't get used.

7 months ago

Reply from Medical Alert

Thank you, Barbara! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

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Verified Customer

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Paula

It is not working. They sent me a replacement which also does not work ! My bro is still paying for it AND I AM AFRAID TO TELL HIM

7 months ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with this concern so they may assist you:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 10th, 2024

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Verified Customer

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Wendell Miami, FL

Excellent reliability, and company service.

8 months ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 10th, 2024

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Verified Customer

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Kathleen Deena Sparta, NJ

Responsiveness and flexibility The medical alert it self is easy to use

10 months ago

Reply from Medical Alert

Thank you, Kathleen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Bella Dallas, TX

immediate response even when my alarm goes off unintentiallly.

10 months ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Clarence Chapman Saint Paul, MN

Wish there was a volumn adjustment on the desk top unit. I can barely hear the person talking on it.

1 year ago

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Verified Customer

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Jackie Dunlap Zearing, IA

Works great for my mom! Easy to use. Can talk to a representative, which is appreciated!

1 year ago

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Verified Customer

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Pat North Royalton, OH

I have always received excellent service when dealing with Medical Alert employees!

1 year ago

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Verified Customer

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Thelma

The big alarm button was a godsend. The alarm itself was good in that it is a distinctive sound.

1 year ago

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Verified Customer

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Mike

I have been satisfied with the system. The only problem I have is sometimes it takes a little long for it to connect.

1 year ago

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Verified Customer

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Mary Rochester, NY

They answer very quicks. Now 4 times I have called them and was taken care right away

1 year ago

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Verified Customer

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Barden Conroe Skaneateles, NY

I accidentally set it off unloading a package. Response was quick, three units came.

1 year ago

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Verified Customer

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Joan Loxton East Greenwich, RI

They follow up when I forget to test system. Easy to talk with and answer my questions.

1 year ago

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Verified Customer

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June A Mitchell Naples, FL

The watch and necklace are free but rather cheap looking. Are there other choices than black plastic?

1 year ago

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Verified Customer

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Mary k urquhart Baltimore, MD

Each time I have accidentally touched or hit the response button the fire department came.

2 years ago

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Verified Customer

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Richard Van Fleet Cumberland, MD

I get quick response and persons who answer the phone , know the answers to my questions.

2 years ago

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Verified Customer

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Merilyn Millikan Renton, WA

The system has actually worked a couple of times when my device was accidentally pressed.

2 years ago

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Charles Freeburger Warminster, PA

The system worked as expected. The fall detection was a little more sensitive than we would have liked

2 years ago

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Verified Customer

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carole grand New York, NY

they are always there even if I made a mistake and hit the button by accident. it's a comfort

2 years ago

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Verified Customer

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Phyllis Essary League City, TX

I have set my alert off several times by accident but they always call to see if I am alright.

2 years ago