Name: Medical Alert
Rating: 4.3

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Verified Customer

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Vicki Smith Kokomo, IN

I am very pleased with Medical Alert. Every time I have needed help Medical Alert has responded immediately

1 year ago

Reply from Medical Alert

Thank you, Vicki! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Fran

SSO FAR SO GOOD. I HAVAE ONLY HAD IT A SHORT TIME AND HAVE USED IT TWICE AND THEY ANSWERED PROMPTLY AND VERT COURTESUS.

1 year ago

Reply from Medical Alert

Thank you, Fran! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Helen Wixom, MI

I find the medical alert too sensitive Have had the police/firemen 3 times recently and been embarrassed re…taking their time from possibly a real issue I will try keeping my phone closer to me as when hearing aids out creates a problem Will use or try to use until end of month May have to cancel

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

May. 8th, 2024

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Verified Customer

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Michael Aberdeen, WA

The one time I really needed it, I fell going to the bathroom, fell again in the bathroom. I got no response either time, I then pressed the button and waited for 7 or 8 minutes, I was able to get up finally and called 911 on my house phone. After about 12 to 15 minutes they finally responded.

2 years ago

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Verified Customer

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Melanie Deboe Manhattan, KS

Associate was very friendly, patient and knowledgeable w/walking me through the steps of activating all 3 devices.

2 years ago

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Verified Customer

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Betty Chandler, AZ

They check in regularly, but not too much, to see how things are going and help with any questions or issues

2 years ago

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Verified Customer

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Gloria Ashburn, VA

Still waiting on a replacement of the necklace monitor. The battery is weak, and still waiting for this to be replaced.

2 years ago

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Verified Customer

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Carole San Jose, CA

Customer service is excellent. I've had to request new charging device twice and they responded promptly

2 years ago

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Verified Customer

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Kit Hansen Milwaukee, WI

The responsiveness to any alert even though false or a test. Have not had to use for a fall thankfully,

2 years ago Edited June 14, 2023

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Verified Customer

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Mary Barone Buffalo, NY

So far so good. The associates who helped me set it up were very nice and the monthly testing is very easy to do

2 years ago

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Verified Customer

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Larry Reeverp York, PA

They are there when you need. However when testing it might say finding the location, but sometimes it seems to take awhile.

2 years ago

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Verified Customer

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Wanda Thomas Grand Junction, CO

The product is as advertised. The people I have spoken with has been very courteous and knowledgeable.

3 years ago

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Verified Customer

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Bruce Miller Tomkins Cove, NY

I've tried other companies products and they all fell short of my needs. This product meets all of my expectations.

3 years ago

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Verified Customer

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Flora Williams Fontana, CA

I wear the medical alert on my arm and my purse just barely touch it. Medical alert called in less than a minute.

3 years ago

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Verified Customer

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Resham S. Kajley Yuba City, CA

When it comes to service, they are on top of it.When I needed help, Medical Alert was there in 15 minutes

3 years ago

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Verified Customer

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James Gutowsky Rosenberg, TX

Call process works very well. have had some minor issues with land line reliability resulting in speaker messages starting my mother.

3 years ago

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Verified Customer

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Karen

Have had good communication with staff. One time when I was bending over TOO LONG(with pendant to notify if I fell it's very sensitive! I fell

3 years ago

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Verified Customer

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SHIRLEY NYE

My necklace has gone off a couple of times accidentally and I was called immediately to see if I was okay.

3 years ago

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Verified Customer

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Kyle Ann Mler Clover, SC

My mom was talked into devices other than what I had originally ordered and we were not happy with the new equipment. We are now back to the original and satisfied.

3 years ago

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Verified Customer

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Marylin Makuch Willington, CT

It's always there. It does what it is supposed to do. People answering are kind, clear and professional.

3 years ago

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Verified Customer

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Linda Stevens Vero Beach, FL

Have had to call an ambulance about 5 times to go to emergency room after falling. The were there within 5-8 minutes.

3 years ago

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Verified Customer

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Rose Marie Zale Wilmington, DE

I'm still getting used to it. I especially like that when I accidentally make a false alarm I can correct that right away.

3 years ago

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Verified Customer

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james foster Kennett, MO

They are very good. I switched to another company and returned to this one because it is a better quality.

3 years ago

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Verified Customer

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Laura Harrington

Quick response when button is pressed. Police have come to check on my mom twice to make sure she is not in danger.

3 years ago

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Verified Customer

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Alice Price

I fell from a ladder and broke my hip. I was able to immediately call for help and it arrived promptly..

3 years ago

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Verified Customer

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Valerie Nilson San Jose, CA

Overall experience has been very positive. My only complaint is that there is no way to turn down the volume of the speaker on the unit

3 years ago

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Verified Customer

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Louis Katz Pompton Plains, NJ

Had to replace unit because the main item fell out of the belt holder and was lost. Appreciate your prompt replacement. It arrived yesterday.

3 years ago

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Verified Customer

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Ann Littlefield Ypsilanti, MI

They are really good, but it seems that the alarm is very sensitive. It has gone off without my pressing the button and alas the Paramedics have shown up at my door with the gurney.

3 years ago

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Verified Customer

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Victoria Washausen Salem, MO

They were very patient and understanding with me when I accidentally set off the alarm 3 times in one day.

3 years ago

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Verified Customer

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Marian Pappas Southgate, MI

When I needed help, they sent EMS to wrong apartment. The caller ID no longer shows up as Medic Alert. My niece didn't answer the notification call right away

3 years ago

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Verified Customer

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Linda Doll Dayton, OH

I have fallen twice and the alert did not ring..but if I sit down hard it goes off. Luckily I did not lose consciousness and I was able to manually make the call

3 years ago

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Verified Customer

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Paul Yeda Kaunakakai, HI

The operators are thoroughly effective and quick. They contact the right people when needed and are very caring.

3 years ago

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Verified Customer

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John Barry Nienstadt Fort Collins, CO

i have accidently dropped my medical alert and the company reps were right there asking if I was ok

3 years ago

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Verified Customer

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Doris Mitchell Colorado Springs, CO

If by mistake, I've touched my wristband, I've gotten immediate response, and that really makes me feel safe.

3 years ago

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Verified Customer

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Victoria Hardesty Pinon Hills, CA

When they receive a "fall alert" from the device, they are on the phone/button immediately to check it out.

3 years ago

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Verified Customer

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Terry Bayowski Mineral Ridge, OH

Still waiting for a return slip for the unit as customer has passed away, hane received nothing a month later and no customer service or even a phone call!

3 years ago

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Verified Customer

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Wayne B Hestand Lawrence, KS

The service has been satisfactory, customer service very helpful and Marketing knowledgeable about products..

3 years ago

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Verified Customer

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Mary Hunter Freeman Knightdale, NC

Accidentally bumped button on end of bed post and was immediately contacted to see if I,was ok or needed assistance.11

3 years ago

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Verified Customer

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Patricia James Lancaster, MA

Response time when pushing the button was over 2 minutes if not longer — should be seconds not minutes. WhenI call the test line the response is immediate???

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Charlene Schmitz Burlingame, CA

The responders are close by to our home and have gotten to our home within six or seven minutes of our call.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Trower Felicia Yvonne Columbia, SC

They're very attentive to your needs and check to make sure you're testing your device when you're supposed to.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any future questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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James McDonald Atlanta, GA

Because it works! My mom needed help and the system worked! The ambulance was there before I could get there.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Beth Deckard Claremore, OK

Always quick and always friendly. The button easily gets pushed by accident, that's the only thing I would improve on

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Gerald L. Ellison Fayetteville, NC

I have found the immediate response to a fall (or unintentional bumps to my device) very professional and comforting

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Alice Yakima, WA

Easy to wear and lightweight. The only issue is the wristband comes undone to easy and it falls off of wrist.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Beth grunewald Palmyra, WI

Because when it‚Äôs touched it responds immediately although my husband has made several accidental calls lately

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Janelle L Lane Augusta, GA

Because it is always on. I recommended it to someone but never got my gift card so might not recommended it again

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate your referral issue to Customer Care so they can correct it:
CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Marius De Jong Lake Wales, FL

The only time I had to use the device they answered quickly and had the EMT's there within a few minutes.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Sis Moffett Concord, NH

a very quick professional response to the activation and excellent evaluation by Medic Alert afterward

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Patricia Brown Newbern Chesapeake, VA

reliable, but I do have an issue with the neklace. Too sensative and goes off while doing normal household tasks

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021