Name: Medical Alert
Rating: 3.8

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CoasterRider Show Low, AZ

We have this service for our mom. She feels protected and we feel secure when we aren't able to be with her that she has help available at her fingertips. She is able to push the button on her necklace and the local EMTs come to her aid.

5 years ago Edited September 14, 2021

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Janet Kline Lutherville, MD

My neighbor has this and when she pushed her button for help this morning, she asked if they could call me. When I got the call, it came through as an unidentified caller. For some reason, I did answer. Normally, I do not answer these types of calls. I did go over and we resolve the situation. But, when I called back, no one in the company was even vaguely interested in the fact that I thought that they are not identification should come through as an emergency situation. They rather kissed me off on a subject that I think is rather important. No one in the company that I talk to would even give me the name of someone that might be able to react to my suggestion.

6 years ago

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Donna Schiro Merryville, LA

I already have a medical alert system from you all I was recently inquiring about your system for a friend of mine here whom has already had several falls I am fortunate I haven't had to use my medical alert system yet but am glad I have it in case I ever need it

7 years ago

Reply from Medical Alert

Hi Donna,
Thank you for recommending us to your friend and thanks so much for your review! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Rita Tourigny Sarasota, FL

So far, the alarm was activated 3 times....don’t know how until Rita Tourigny heard the alarm box screaming at her! Your company says, wear the wrist band at night. We will try this. I really don’t like the big unit where one can not turn the volume down.....or have the reset button on top so if the unit needs to be reset...it is easily assessable. So far we are not too happy. Your responders are great tho. Send a survey later....we will see what happens.

7 years ago

Reply from Medical Alert

Hi Rita,

Thanks so much for your feedback. Please call again if you need help figuring out the best way to wear your device so that it doesn't accidentally go off.. We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Paul Cathcart Westminster, SC

I got an immediate response after I submitted my info online. Jorge was well versed and very pleasant and easy to work with. He provided all the info necessary for me to make a decision to go ahead and get this device for my mother. The only problem I had was there was about 3 more people contacted me after Jorge. Finially I asked them to stop calling me because I was already working with Jorge. So they quit. Otherwise very pleased.

7 years ago

Reply from Medical Alert

Hi Paul,

Sorry about all the calls. Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Patricia A. or Patti Goodwin Daytona Beach, FL

Having had AND used two other alert systems: I am finding ConnectAmerica /Medical Alert to be an efficient and easy to use device: on each of the occasions, I've used it, the response has been imely; I recommend the system!!! BE SAFE!! :>)

7 years ago

Reply from Medical Alert

Hi Patricia, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Gary L Porterfield Corpus Christi, TX

My experience is very limited at this point. All devices were delivered on time and set up was not difficult. The instructions were clear and we did not have to call support for help. Testing the system went without a hitch. Fortunately we have not had to activate the system, but our experience thus far has been very positive.

7 years ago

Reply from Medical Alert

Hi Gary,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Donna Kolacki Darien, IL

Customer Service is very helpful. The response to the Medical Alert alarm is quick and efficient. If the alarm is activated accidentally, the member of the team responding is always happy to hear that my mother is fine and doesn't need medical attention. I researched and compared a variety of systems and chose Medical Alert for my mother. I'm glad I did. I do wish the website was more informative.

7 years ago

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Judy Marshall Westerville, OH

Thank God, I’ve only had “false alarms”over the past 6 years. The responders have always been professional and reassuring even when pendant accidentally pressed or dropped. Thank you. Contacts regarding billing have also been positive. New “weighted” is a little “sensitive”, but provides add’l reassurance.

8 years ago Edited September 14, 2021

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michael Hennessey Camano Island, WA

We have had for 2 years and the service has always been good. But on May 30 th pushed button and 20 minutes later they tell us they could not get 911! The good part is they followed up with investigation into what went wrong and have kept us in the loop. We know 911 was down in our area and they said by next week they will have an answer why it was down. To me that is awesome service. Anyone can give good service when no problems arise. The test is handling a problem.

9 years ago

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Karen Pulicky Detroit, MI

I bought this product for my mother, and I have to say that we have had a great experience with the product and my mother has enjoyed it as well. The customer service was really great, they were very helpful and made sure that everything was taken care of. I feel good knowing that my mom is safe and Connect America is there to help if my mom is in trouble. I would recommend using Connect America for a loved one that you want to be safe and secure.

9 years ago

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Eileen Mardis Goodman, MO

They are there when you need them In fact they are there all the time. Our electricity went out one day due to a storm and they called my Daughter to make sure I was alright and to tell me to give them a call as soon as the electric was back on so they could reset my machine.

9 years ago

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Jayme R.Sullivan Lancaster, PA

The items I've checked are the ones I've experienced.I feel safe when I have it on in the shower and I make sure I have it on when I'm by myself.I've given your name and the info to a neighbor of mine.I am very pleased with the service.Thanx,Jayme R,Sullivan

9 years ago

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Verified Customer

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Nancy

The price and the GPS is just wonderful.

4 months ago

Reply from Medical Alert

Nancy, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 19th, 2026

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Verified Customer

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Denise

Great company and product. I love this company

4 months ago

Reply from Medical Alert

Denise, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 11th, 2026

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Verified Customer

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Louann

I use it due to poor balance. My kids thought it would increase my safety since I live by myself.

5 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 18th, 2026

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Verified Customer

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Joan

Very dependable * patient with excited callers

5 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 16th, 2026

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Verified Customer

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Cassandra

Because I had fallen down last November 2025 and I had to go to the hospital then.

5 months ago

Reply from Medical Alert

Thank you. We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 11th, 2026

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Verified Customer

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Carol

Ease of use. Customer service is responsive.

5 months ago

Reply from Medical Alert

Carol, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 11th, 2026

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Verified Customer

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Billie

Our calls have always been answered right away.

5 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 6th, 2026

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Verified Customer

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Loretta

Services offered and pricing. Nothing further to add.

5 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 6th, 2026

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Verified Customer

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Cheryl

Efficient, reliable, nothing more to say

5 months ago

Reply from Medical Alert

Cheryl, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 6th, 2026

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Verified Customer

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Charlene

Watch allows verbal communication with helpers and also ability to shut down if a mistake occurs.

6 months ago

Reply from Medical Alert

Thank you for your feedback Charlene! We appreciate our customers and appreciate the time you took share your experience.

Jan. 22nd, 2026

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Verified Customer

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John

1. It didn’t work when I fell and injured my hip! 2. It goes off sometimes when I set it down!😤👎

6 months ago

Reply from Medical Alert

Thank you for your feedback. We’re sorry to hear about your experience. Please call our customer service department at 1-800-906-0872, our representatives will be happy to assist.

Jan. 8th, 2026

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Verified Customer

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Ed

Prices and services seemed reasonable. I liked the people I spoke with.

6 months ago

Reply from Medical Alert

Thank you for your feedback Ed! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 8th, 2026

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Verified Customer

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Bernard

Wanted fall protection for my dad. Constant contact with medic needed

6 months ago

Reply from Medical Alert

Thank you, Bernard! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2025

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Verified Customer

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Delores

Liked their service model and device. Communication is easy for my mom.

7 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 19th, 2025

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Verified Customer

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Carole

The thing that I liked about it you can count on somebody coming when I fall

7 months ago

Reply from Medical Alert

Thank you for being part of our family Carole! We are glad that you feel safe with our service and appreciate this kind review. Please be well, safe, and take care.

Dec. 15th, 2025

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Verified Customer

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Ralph

Our daughter in law was the one who chose this medical alert. It does work.

7 months ago

Reply from Medical Alert

Thank you for your feedback Ralph! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 12th, 2025

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Verified Customer

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Frances

Recommended by other users. I don't see why I need 40 characters.

7 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 11th, 2025

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Verified Customer

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Susan

confidence that we will be protected and helped when we need it

7 months ago

Reply from Medical Alert

Susan, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Dec. 11th, 2025

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Verified Customer

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Verna

My daughter-in-law is a nurse and she recommended this for me.

7 months ago

Reply from Medical Alert

Verna, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 11th, 2025

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Verified Customer

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Toni

I don't like you guys dispatching EMS if my battery is low and I don't answer the phone. Don't like short battery life

7 months ago

Reply from Medical Alert

Toni, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 . Our representatives will be happy to assist.

Dec. 11th, 2025

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Verified Customer

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Mary

I haven't had to use Medical Alert but it's there if I need it.

8 months ago

Reply from Medical Alert

Mary, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 20th, 2025

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Verified Customer

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Linda

The people are fantastic but your equipment sucks. Tried 2 units both acted they the sucked also. Sent everything back and canceled my account.

8 months ago

Reply from Medical Alert

Linda, thanks so much for sharing your feedback. We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Nov. 20th, 2025

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Kristy Schaff

Terrible company. No customer service. We waited over 2 months to get a refund. My sister literally took the day off work multiple times to wait hours on hold to talk with someone. This company makes their money by charging a year at a time with no way to get money back in a convenient or transparent manner.

5 months ago Edited February 18, 2026

Reply from Medical Alert

Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-906-0872 or CustomerResolutions@medicalalert.com so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.

Feb. 24th, 2026

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Eva Gallagher

Terrible service! I have been trying to cancel my mom's account for over a month after she moved to assisted living and they have not allowed me to do so. After being on hold for hours, I am told I need to come back despite receiving continued billing. The service was find when I needed it but canceling it has been a total scam!

5 months ago

Reply from Medical Alert

Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-906-0872 so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.

Feb. 19th, 2026

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Verified Customer

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Robert

my alert device use to let me know when the battery is low & needs to be charged. It no longer is doing that, so it's a matter of guess work for me when to charge it

5 months ago

Reply from Medical Alert

Robert, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872. Our representatives will be happy to assist.

Jan. 23rd, 2026

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Michele Polsgrove

Terrible customer service. My mom passed away and they are being very difficult to deal with in getting the account cancelled. They tell you what to do via automated message, then they say they need more. Sent that, and then no response at all. They deal with elderly clients, so this process should not be so hard. I have gotten nothing but the run around, and when you call you get transferred around and/or told there is an hour hold time. Do not use this company if you care about customer service.

7 months ago

Reply from Medical Alert

Michele, we’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at CustomerResolutions@medicalalert.com with your contact information so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 9th, 2025

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Verified Customer

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Maryjo

When I bend over to get something It always says fall is detected When I just bent to pick something up Or make the bed

1 year ago

Reply from Medical Alert

Maryjo, thanks so much for sharing your feedback. We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Jul. 16th, 2025

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Verified Customer

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Donna

Medical Alert has excellent customer service and do a great job with taking care of issues right away.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Donna! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

May. 13th, 2025

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Verified Customer

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Alice

When I phoned for help, I received help in a timely manner. Everyone I spoke with was knowlegable & efficient.

1 year ago

Reply from Medical Alert

Thank you, Alice! We’re thrilled to hear that your experience with us has been positive. Your safety and peace of mind are our top priorities, and we're glad that we could be there for you when you needed us.

Mar. 6th, 2025

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Verified Customer

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Frances

It's comfortable to wear don't even realize i got it on. The company is very reliable and easy to work with.

1 year ago

Reply from Medical Alert

Thank you so much for your kind word, Frances! Your feedback means the world to us, and we’re glad we could meet your expectations.

Feb. 20th, 2025

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Verified Customer

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Larry

Medical Alert has worked really well for my elderly father. It gives him and his children piece of mind.

1 year ago

Reply from Medical Alert

Thank you for your kind words, Larry! We’re thrilled to hear that your experience with us has been positive. Your father's safety and your peace of mind are our top priorities, and we're glad that we could be there for him.

Feb. 20th, 2025

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Verified Customer

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Joan Bassett

my Medical Alert pendant. It’s really good at going off when I bump it. When I’ve dropped it or I fell once it didn’t go off.

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 16th, 2024

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Verified Customer

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Victor

Once we got the bugs worked out it is working just fine I would recommend it to anyone who needs one

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Victor! We value our customers and appreciate the time you took to share your experience.

Dec. 17th, 2024

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Verified Customer

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Pat

If I'm in the shower and accidentally push the button on the pendant I may not be able to get to the mobile device right away.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Pat! We value our customers and appreciate the time you took to share your experience.

Dec. 17th, 2024

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Verified Customer

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Richard

I completed a review explaining what the problem was and that I wanted to return the equipment and get a refund The fall function only works when being worn. When I wore it different angles and lengths the cord ended up rubbing into my leaving an open wound.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Eleanor

It gives me comfort when my mother is home alone, I don’t have to worry if she has help if something happens.

1 year ago

Reply from Medical Alert

Thank you, Eleanor! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Edward

Every time I am spoken to the button around my neck they have been very knowledgeable and professional.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024