Name: Medical Alert
Rating: 4.2

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Verified Customer

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Anna Pedford Dallas, TX

Great Customer Service Representatives! They are very knowledgeable and know how to have patience with senior citizens.

3 years ago

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Verified Customer

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Barbara Nanticoke, PA

My accidental emergency alerts were met with understanding and they always answer questions promptly

3 years ago

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Verified Customer

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Carol Independence, OH

Slow answer times when we have tested system. Also added charges for features not ordered. We are working on getting a credit

3 years ago

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Doris Aveyard Knoxville, TN

They mailed an item my mother didn't ask for, we had to mail it back and it's been terrible trying to get credit, was told a supervisor would call us and they never did.

3 years ago

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Verified Customer

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Tef Burlington, WI

Can never each them by phone. Long time on hold then the call is dropped. Even when I try to respond to there letter to continue ins. coverage on the mobie unit.

3 years ago

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Nancy Totzke Gray Court, SC

Very handy but to hard to wear with glasses that also are held out of use around my neck. When working it bangs against things like sink.

3 years ago

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Elke Quade Independence, OH

My mother accidentally hit the button and we were called immediately to determine if there was a problem.

3 years ago

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Miles fish Cambridge, MA

11 calls them it's not easy to get your original person that you were talking with you to get help but it's not always exactly the way you want it

3 years ago

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Linda L. Finkle

the people I have spoken with are kind, patient and remind me when I forget or ignore the monthly checkin. Good folks

3 years ago

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DB Jones

Makes me feel safe and the company has someone check on me and let's me know who to contact if I ever need someone.

4 years ago

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Verified Customer

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Elizabeth Jane Hoover and Sherwood Allen Hoover

Very responsive service! Even when accidentally pushing alert someone has called to check on me very quickly!

4 years ago

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Verified Customer

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Carol Krieger Riverside, CA

It is fairly easy to operate. I would like it a little smaller. It is light to wear There fore it is comfortable to have around your neck.

4 years ago

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Verified Customer

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Jean DeRose Glen Mills, PA

Since I have medical alert I have called twice for the monthly check and both times they have so very helpful

4 years ago

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Carol Perdicaris

Actions speak louder than words They have always called even if my alert button was activated by accident..

4 years ago

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Marian

I have to take my base with me when out side my home. Not always convenient outside. Great to be able to take it in the shower.marian

4 years ago

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Erwin Miami, FL

I would like more feedback knowing they're on the other side checking for my safety. I also feel they're prices should be lower

4 years ago

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Donna Barclay Mesquite, TX

They are prompt; this gives me the security of knowing when I need them they will be here when needed.

4 years ago

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Benoit Imperial, MO

So far I am satisfied, though it is expensive. It was quick response times and they called my daughter.

5 years ago

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David Briggs

Sales call to up sell 86 year old additional products is inappropriate. Very difficult to deal with customer service as all they seem to care about is selling next product.

5 years ago

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Verified Customer

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Anna Marie Segal

I set off by accident in shower, but they called my contact, etc. Did what they said they would do. I feel safe.

5 years ago

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Brenda Prattville, AL

It is very sensitive but when it detects a fall they are on the line immediately. I like that is has GPS but it should be smaller.

5 years ago

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Verified Customer

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D Caesar

We had no ploblem.it well The only thing l didn''t like you have to set it up And the company is so far away.

5 years ago

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Alice Deary, ID

I had a problem with my first device not working, but besides that everything has been great. I like that it works on my cell phone.

5 years ago

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Richard Shawano, WI

Battery goes dead too quickly. I have bumped it 3 times accidentally and they answered right away. It is way too heavy to wear around the neck.

5 years ago

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Bonnie Aurora, CO

This is fairly new to me, but my medical alert works good and the people are fine. I would say it is fairly expensive.

5 years ago

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Verified Customer

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Anonymous Keene, NH

Had a similar device that was very expensive. I switched to Medical Alert because of their good price.

5 years ago

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Verified Customer

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Betty Dover, AR

I am very active so I love the fall detection. The people on the phone have been very easy to deal with.

5 years ago

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Bernice Los Angeles, CA

They always call on time and are very prompt. Medical Alert allows me to feel comfortable being alone.

5 years ago

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Shirley Statesboro, GA

This has only gone off accidentally once, but it worked great so I can't complain about the service at all.

5 years ago

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Allan

They have always been able to help me and it works. This afternoon I leaned against something and it went off.

5 years ago

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Barb Ortonville, MI

Every time I've tested it, I've gotten ahold of somebody right away. They've been very personable and nice.

5 years ago

Reply from Medical Alert

Hi Barb,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Grace

Whenever I have needed them, they've been there. I have trouble with hitting it accidentally quite a bit.

5 years ago

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Emily Pasadena, MD

I fell down a couple of times and nobody could get me up so the fire department came almost immediately. Just really very very good.

5 years ago

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Verified Customer

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Ann Walnut Creek, CA

When I fell, the lady that I talked to was just marvelous. She stayed with me until the police came.

5 years ago

Reply from Medical Alert

Hi Ann,

Wonderful to read this review! Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Jacqueline Nicholasville, KY

I fell and broke my wrist and they were there. They called both my boys and sent an ambulance ot get me.

5 years ago

Reply from Medical Alert

Hi Jacqueline,

So sorry about your wrist but relieved to know Medical Alert was there to get you the help you needed quickly. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Mary Bremerton, WA

The customer service is on top of things to be sure. I don't like the device because I have to carry the separate speaker thing along with the device I push if I fall.

5 years ago

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Verified Customer

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Anonymous Jacksonville, FL

When I ask for my location, they can't give it to me. They say someone will call back and then they never ever call back. The device seems to be okay, but the customer service is sorely lacking.

5 years ago

Reply from Medical Alert

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like to test your device. It sounds like something is not right.

We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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ADRIENNE jacoby Redding, CA

They are always prompt on their response to my monthly tests. They are right on top of my equipment failure.

5 years ago

Reply from Medical Alert

Hi Adrienne,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Charles Charlotte, NC

I had a fall and I couldn't get to the phone i push the button and they answered and I got a quick result.

6 years ago

Reply from Medical Alert

Hi Charles,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Marilyn Alpha, IL

They've always been right there when we needed. They can't raise the price either so that's good for us.

6 years ago

Reply from Medical Alert

Hi Marilyn,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Anonymous

I do not like the look of their necklace and the alarm that we have to wear is inconvenient and uncomfortable. When I accidentally hit the button, they call immediately.

6 years ago

Reply from Medical Alert

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would would rather have the bracelet option since it sounds like the neck pendant is bothersome to you.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Shirley Bolton, Twin Falls, Idaho Twin Falls, ID

I've needed to call for assistance - once for horribly house fire and other times for medical assistance.

6 years ago

Reply from Medical Alert

Hi Shirley,

We're glad to be here when you need us!

TWe value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Kathleen Sunset Beach, NC

My husband has accidentally hit his alert button a couple of times, but the response was immediate. I think the device itself is cheaply made, but does the job well.

6 years ago

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Willia Muncie, IN

I have accidentally set off the alarm, but they've always answered immediately. They've been very nice in those circumstances, and polite when we explain it was an accident.

6 years ago

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Verified Customer

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Anonymous Orlando, FL

I generally only use this device when I'm traveling. Customer service has always been very helpful in taking my calls.

6 years ago

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Verified Customer

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Richard

I haven't had to actually use the device, but they have me do a little testing each month to make sure it works.

6 years ago

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Betty Porterville, CA

I haven't had to use the device for real, but it accidentally went off one time. They were very supportive. I think the plan is too expensive.

6 years ago

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Verified Customer

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Jeanelle Arceneaux Gueydan, LA

I had a pretty quick response when I passed out one time. This product works pretty well, and I'm glad I have it.

6 years ago

Reply from Medical Alert

Hi Jeanelle,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Linda Colemon McKeesport, PA

I use the medical alert bracelet. I think their customer support is very good, as well as their equipment.

6 years ago

Reply from Medical Alert

Hi Linda,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Dameetra DeVore Carriere, MS

They charged my credit card for another year without my approval. They have NO right to do this. I did not say I wanted it automatically renewed. I don't even know how much they charged me. Because it is waterproof I been getting in the pool with it on. Found out yesterday that is a nono.

6 years ago

Reply from Medical Alert

Hi Dameetra,

Thanks so much for your feedback. I will send you a pm to follow up on this.
Thanks, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018