Name: Medical Alert
Rating: 3.8

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Verified Customer

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Lee Smith Oakland, CA

I'm very satisfied with their customer service because they're very attentive. We just thought it would be the best thing to do, and so far, it's been a very good experience.

9 years ago

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Verified Customer

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Barbara Delafosse Miami, FL

My children think I'm too old to be by myself so they got it for me as a gift. The device is definitely comfortable, however, I do have to say that I've had some payment issues with them. Besides, their customer service is not the best.

9 years ago

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Verified Customer

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Barbara Dohrn Kirkland, WA

I'm an elderly person and live alone, so I thought this service would be very helpful. I've had to use it in a few occasions and had a few false alarms as well, but everything has been satisfactory so far.

9 years ago

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Verified Customer

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Illa Gaughan Kingston, PA

My family thought I should have it after I had a severe accident. I liked it up until this year; they charged me a year worth of service in a matter of days without letting me know. I am now debating whether I will renew it next year or not.

9 years ago

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Verified Customer

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Estelle North Miami Beach, FL

My experience with them has been good so far, although I do have to say the device is too sensitive. I haven't had a problem with them in the 5 years I've had it so far.

9 years ago

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Chistopher

I am very impressed and thankful for this service. The devices work well and the people I deal with are very friendly, knowledgable, and helpful. I had to use this service for a medical emergency and I found it extremely effective. This is an invaluable and necessary service. Great job!!!

1 year ago

Reply from Medical Alert

Christopher, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Sep. 12th, 2025

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Krimhilde

I needed to use it once and every thing went very well.They are very well trained and helpful and kind. I feel safe under the care and encourage that you trust the staff. Thanks and I hope I won't need there service anytime soon. DANKE SCHÖN !!!!

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Krimhilde! We’re thrilled to hear that you’re happy with our service. Your satisfaction means a lot to us, and we appreciate your continued trust.

Feb. 5th, 2025

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Edna Louise

My Mother seems to be very satisfied with this system and has used it once. I like that if she loses power in her rural home that she can still have access to someone should she need help. Wh y I did not give a5 star review is because after paying for a full year service starting April 2024, someone called my Mother at her home to lock in her price for just $15.00 , which I was told her annual price is locked in for two years. We have cancelled the extra fee. We will revisit this again if the price goes up in two years, but my Mom did not understand nor even remembered doing this.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Karen

It is too easy to set off. Sleeping I will roll over and set off the siren and Emergency and sleep right through it. The person comes on and asks if I need help, thankful having someone pleasant to say no too. My grown children are happy that I have this since I live alone now.

3 years ago Edited January 10, 2024

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Verified Customer

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Bunnie Farris Greensboro, AL

Medical Alert has been my life saver a number of times since 2011. When I had a broken bone, fell and had a cut above my eye, lots of blood and on the floor. I punched my alert button and the paramedics arrived within minutes. They also call family to notify them. If you live alone as I do it’s a must for a small charge.

3 years ago

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Cynthia Toms River, NJ

Overall I am glad I have the Medical Alert systyem although I haven't fortunately had an emergency. The salesman spent a lot of time with me and was very hepful. However I am very dissatisfied with some of the companies methods. Please do not send any products in the mail that I have not requested and bill me. The more sensitive fall detector was sent with no explanation, or mention of price. I thought I was to exchange it for the one I had. Also I was billed for price lock that I had not requested This had resulted in numerous calls re bill which I still have not received all due credits , and returning device and calling back to see it if was recieved. I am 90 and don't need all this extra frustration. Also machine went off accidentally (new device and ambulance was cancelled just in time.) Also had trouble with agent helping me on phone. After finally speaking to Scott in billing today I think my next bill will show correct credits. Hope so. Scott was very helpful. Cynthia Kowalczyk

3 years ago

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Kimberly Derum White Lake, MI

I like this service for my Mom and it works well. The billing and service department have had lots of issues in the past but I think things are settling down. My Mom has the same name as another customer but they live in different states and we've had issue with that. We switched who pays for this service from my Aunt to my Mother and it was not easy to do this. However with these things said, the devices work well, and the regular service is good. We are impressed with the new 'fall' detection button that arrived last week.

3 years ago

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Patricia

It's convenient to have someone covering you in case something should happen. I live by myself and sometimes my body doesn't do what my mind is telling it. Thats what happens when you get to be a senior citizen. Medical Alert is there for me when I need them which is very comforting.

3 years ago

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Natalie

I recently purchased Medical Alert for my mother. The available app and initial set up is extremely user friendly. The cost is a bit higher than similar companies but we quickly realized that the rate includes services that are typically add-ons for others.

3 years ago

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Bonny Millard El Dorado, KS

On 6-4-21 Medical Alert took $134.84 out of my acct. for 3 months service. I returned necklace sent it back and received a bracelet instead. They billed me another$104.85 in July 27th. I called-they corrected the problem in August 3rd. In September on or about September 6th they billed me $119.85 I guessed for another 3 months service. But September 13th Medical Alert took another $104.85 from my account? I am furious because I am on Social Security? I cannot afford for them to deduct unknown charges from my account. Further my bank charged me for a transaction requiry? Tommorrow I will call them. I expect for them to correct my account immediately. I am trying to give them my business, but if they continue, I will alert the Better Business Bureau; ABC news; NBC news;CBS news (they have investigative journalists); KBI; Attorney General of Kansas, etc… Bonny😣

5 years ago

Reply from Medical Alert

Thanks so much for your feedback.

Please escalate these issues to Customer resolutions team who will sort this for you:
CustomerResolutions@medicalalert.com.

We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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CoasterRider Show Low, AZ

We have this service for our mom. She feels protected and we feel secure when we aren't able to be with her that she has help available at her fingertips. She is able to push the button on her necklace and the local EMTs come to her aid.

5 years ago Edited September 14, 2021

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Janet Kline Lutherville, MD

My neighbor has this and when she pushed her button for help this morning, she asked if they could call me. When I got the call, it came through as an unidentified caller. For some reason, I did answer. Normally, I do not answer these types of calls. I did go over and we resolve the situation. But, when I called back, no one in the company was even vaguely interested in the fact that I thought that they are not identification should come through as an emergency situation. They rather kissed me off on a subject that I think is rather important. No one in the company that I talk to would even give me the name of someone that might be able to react to my suggestion.

7 years ago

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Donna Schiro Merryville, LA

I already have a medical alert system from you all I was recently inquiring about your system for a friend of mine here whom has already had several falls I am fortunate I haven't had to use my medical alert system yet but am glad I have it in case I ever need it

7 years ago

Reply from Medical Alert

Hi Donna,
Thank you for recommending us to your friend and thanks so much for your review! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Rita Tourigny Sarasota, FL

So far, the alarm was activated 3 times....don’t know how until Rita Tourigny heard the alarm box screaming at her! Your company says, wear the wrist band at night. We will try this. I really don’t like the big unit where one can not turn the volume down.....or have the reset button on top so if the unit needs to be reset...it is easily assessable. So far we are not too happy. Your responders are great tho. Send a survey later....we will see what happens.

7 years ago

Reply from Medical Alert

Hi Rita,

Thanks so much for your feedback. Please call again if you need help figuring out the best way to wear your device so that it doesn't accidentally go off.. We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Paul Cathcart Westminster, SC

I got an immediate response after I submitted my info online. Jorge was well versed and very pleasant and easy to work with. He provided all the info necessary for me to make a decision to go ahead and get this device for my mother. The only problem I had was there was about 3 more people contacted me after Jorge. Finially I asked them to stop calling me because I was already working with Jorge. So they quit. Otherwise very pleased.

7 years ago

Reply from Medical Alert

Hi Paul,

Sorry about all the calls. Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Patricia A. or Patti Goodwin Daytona Beach, FL

Having had AND used two other alert systems: I am finding ConnectAmerica /Medical Alert to be an efficient and easy to use device: on each of the occasions, I've used it, the response has been imely; I recommend the system!!! BE SAFE!! :>)

8 years ago

Reply from Medical Alert

Hi Patricia, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Gary L Porterfield Corpus Christi, TX

My experience is very limited at this point. All devices were delivered on time and set up was not difficult. The instructions were clear and we did not have to call support for help. Testing the system went without a hitch. Fortunately we have not had to activate the system, but our experience thus far has been very positive.

8 years ago

Reply from Medical Alert

Hi Gary,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Donna Kolacki Darien, IL

Customer Service is very helpful. The response to the Medical Alert alarm is quick and efficient. If the alarm is activated accidentally, the member of the team responding is always happy to hear that my mother is fine and doesn't need medical attention. I researched and compared a variety of systems and chose Medical Alert for my mother. I'm glad I did. I do wish the website was more informative.

8 years ago

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Judy Marshall Westerville, OH

Thank God, I’ve only had “false alarms”over the past 6 years. The responders have always been professional and reassuring even when pendant accidentally pressed or dropped. Thank you. Contacts regarding billing have also been positive. New “weighted” is a little “sensitive”, but provides add’l reassurance.

8 years ago Edited September 14, 2021

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michael Hennessey Camano Island, WA

We have had for 2 years and the service has always been good. But on May 30 th pushed button and 20 minutes later they tell us they could not get 911! The good part is they followed up with investigation into what went wrong and have kept us in the loop. We know 911 was down in our area and they said by next week they will have an answer why it was down. To me that is awesome service. Anyone can give good service when no problems arise. The test is handling a problem.

9 years ago

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Karen Pulicky Detroit, MI

I bought this product for my mother, and I have to say that we have had a great experience with the product and my mother has enjoyed it as well. The customer service was really great, they were very helpful and made sure that everything was taken care of. I feel good knowing that my mom is safe and Connect America is there to help if my mom is in trouble. I would recommend using Connect America for a loved one that you want to be safe and secure.

9 years ago

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Eileen Mardis Goodman, MO

They are there when you need them In fact they are there all the time. Our electricity went out one day due to a storm and they called my Daughter to make sure I was alright and to tell me to give them a call as soon as the electric was back on so they could reset my machine.

9 years ago

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Jayme R.Sullivan Lancaster, PA

The items I've checked are the ones I've experienced.I feel safe when I have it on in the shower and I make sure I have it on when I'm by myself.I've given your name and the info to a neighbor of mine.I am very pleased with the service.Thanx,Jayme R,Sullivan

10 years ago

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Verified Customer

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Helen

Have the security I need. They help when needed.

5 months ago

Reply from Medical Alert

Helen, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Mar. 30th, 2026

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Verified Customer

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Judy

Advice of my doctor due to health issues

5 months ago

Reply from Medical Alert

Thank you for your feedback, Judy! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 26th, 2026

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Patricia

Gives me confidence that I am safe. I have had good service.

6 months ago

Reply from Medical Alert

Patricia, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Feb. 20th, 2026

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Verified Customer

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Kay

Like very prompt response when device senses a “fall” .

7 months ago

Reply from Medical Alert

Thank you for your feedback Kay! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 6th, 2026

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Verified Customer

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Linda

They supplied all the things I needed to stay safe at a reasonable cost.

7 months ago

Reply from Medical Alert

Linda, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Feb. 6th, 2026

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Charlene

Watch allows verbal communication with helpers and also ability to shut down if a mistake occurs.

7 months ago

Reply from Medical Alert

Thank you for your feedback Charlene! We appreciate our customers and appreciate the time you took share your experience.

Jan. 22nd, 2026

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John

1. It didn’t work when I fell and injured my hip! 2. It goes off sometimes when I set it down!😤👎

8 months ago

Reply from Medical Alert

Thank you for your feedback. We’re sorry to hear about your experience. Please call our customer service department at 1-800-906-0872, our representatives will be happy to assist.

Jan. 8th, 2026

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Ed

Prices and services seemed reasonable. I liked the people I spoke with.

8 months ago

Reply from Medical Alert

Thank you for your feedback Ed! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 8th, 2026

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Bernard

Wanted fall protection for my dad. Constant contact with medic needed

8 months ago

Reply from Medical Alert

Thank you, Bernard! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2025

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David

Device has worked well since subscription started,until 12/3/25, has been nonoperational since. had misplaced paperwork, finely found & am awaiting a call from y'all what to do!! david hefner

8 months ago

Reply from Medical Alert

We’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 17th, 2025

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Pearlene

I FFEEL SAFER WITH IT AND THE ONLY THING IS A ACCIDENTLY SET IT OFF AT TIME AND DON'T INTEND TO!!!!

9 months ago

Reply from Medical Alert

Pearlene, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Dec. 12th, 2025

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Marlene

I am happyu with the system , but not with the large devise I would perfer a smaller alert medalion. medalion

9 months ago

Reply from Medical Alert

Thanks so much for sharing your feedback, Marlene! We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Dec. 11th, 2025

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Emma

Having issues with the button each time we test it. Have to call and stay on phone LONG time to get to talk to someone and then i guess they are resetting it.

9 months ago

Reply from Medical Alert

Emma, we take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 11th, 2025

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Carlene

It's easy to set up and gives me peace of mind that if I need help it will be available.

9 months ago

Reply from Medical Alert

Carlene, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Dec. 11th, 2025

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Verified Customer

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Arlene

I know for a fact that Medic Alert buttons work. My mother accidentally hit hers. Before she could call and cancel the alert, the EMTs had arrived.

9 months ago

Reply from Medical Alert

Thank you for your feedback Arlene! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 20th, 2025

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Marilyn

I did online research on the top systems and Medical Alertseemed best for my wants and needs.

10 months ago

Reply from Medical Alert

Marilyn, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 10th, 2025

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Karen Johnson

You received my returned products on 2/26/26. On March 10th, Norleen confirmed that my refund had been processed on 3/2/26. Here I sit on 3/17/26 with no refund posting to my charge account. I have attempted 4 separate calls over the past 2 days......only to be placed on hold for what would be more than 30 minutes, if I had waited longer. ON EACH OCCASION. Just as I'm typing this, my hold time is exceeding 18 minutes. Would hate to think how'd you respond if I had an emergency. PLEASE REFUND MY MONEY!!!

5 months ago

Reply from Medical Alert

Karen, thank you for your feedback. We’re sorry to hear about your experience. This is not the level of satisfaction we strive to provide for our customers. I have sent you a private message requesting some additional information. Thank you in advance.

Mar. 19th, 2026

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Verified Customer

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Evelyn

some parts are good to very good and some parts of it are lousy. I would have quit a month ago without an employee named Eric.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Evelyn! We value our customers and appreciate the time you took to share your experience. Please feel free to reach out to our customer service department with any additional questions or issues 1-800-906-0872.

Sep. 5th, 2025

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Verified Customer

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Maryjo

When I bend over to get something It always says fall is detected When I just bent to pick something up Or make the bed

1 year ago

Reply from Medical Alert

Maryjo, thanks so much for sharing your feedback. We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Jul. 16th, 2025

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Verified Customer

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Donna

Medical Alert has excellent customer service and do a great job with taking care of issues right away.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Donna! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

May. 13th, 2025

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Verified Customer

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Alice

When I phoned for help, I received help in a timely manner. Everyone I spoke with was knowlegable & efficient.

1 year ago

Reply from Medical Alert

Thank you, Alice! We’re thrilled to hear that your experience with us has been positive. Your safety and peace of mind are our top priorities, and we're glad that we could be there for you when you needed us.

Mar. 6th, 2025

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Frances

It's comfortable to wear don't even realize i got it on. The company is very reliable and easy to work with.

1 year ago

Reply from Medical Alert

Thank you so much for your kind word, Frances! Your feedback means the world to us, and we’re glad we could meet your expectations.

Feb. 20th, 2025