Name: Medical Alert
Rating: 3.8

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Verified Customer

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Mary Lauderdale Metropolis, IL

Had a crazy mixup. I was not in danger but accidentally hit the button. On the positive side the system worked as I hoped it would.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Alder Anderson Santa Rosa, CA

So far we haven't had to use Medical Alert. However, the customer service is outstanding and the service is a great price.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Peggy Campbell Ellenboro, NC

Great product, good customer service. They forgot to send the LokBox so I had to call, then they informed me there was an additional charge

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Carole Roth Reading, PA

I like that you can talk to someone through the pendant. Also repairs are made quickly. They are prompt in response to alerts.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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carol dankmeyer Bel Air, MD

you have been in touch with me when I've been slack in reporting monthly to you and when I accidently called improperly, the follow up was awesome.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Stephanie York, PA

Sometimes very sensitive to movement. Would also like if I (Stephanie) or my sister (Elaine Mann) are called the caller ID would be Medical Alert instead of POD #.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any questions or issues to see if this can be changed:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Maria I. Alvarez Miami, FL

I feel safe when used my device. Always I tested it the response is immediately. Thanks God, I did not needed in an emergency yet,

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Alberta Caryer Lexington, NC

My grandmother had a medical issue and medical alert contacted me and also called EMT to assist my grandmother and I appreciate that.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Patricia prince Carson City, NV

Every time I have bump it and set it off am contacted fairly soon I am contacted. Some times it takes a little longer. it

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Orvella Scott Brighton, CO

I needed them when I fell and the fire department was here right away. That is the only time I have had to use the lifeline.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Geo. Thomas Behm Palm Springs, CA

Because they respond quickly and ready to help. When it is my mistake they are understanding. What more could be expected?

5 years ago

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Verified Customer

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Elaine Sun City, CA

Hard for an oldster hearing impaired person to do the monthly equipment check ! ? I got a 15.00 chg. for doing it incorrectly ? Should be an easier way to do it ?

5 years ago

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Verified Customer

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Doris Hunt Wabash, IN

My necklace is so sensitive I've had three false EM calls to pay for! Response was good, though. I'm afraid to wear it, so No, I'm not getting my money's worthf

5 years ago

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Verified Customer

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Rae Newman Largo, FL

I have been a loyal customer for more than 5 years....the device itself is fine, it is your billing department that I am not happy with anymore. You keep adding $10.00 a month to my original payment..last month you added 2 $10.00 charges.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

If you are still having issues, please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Maureen Claire Cornwell Stratham, NH

It was quite a frustrating experience, 1st delivery was minus a cord, then the wrong cord...my son had to go buy one. Then there were all the false alarms bleating loudlyso, 3 strikes and you're out!

5 years ago

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Verified Customer

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Rosalee Thomas Bacliff, TX

Every time I have fallen or even just hit the botton by mistake the other person on the other end is always so nice and helpful

5 years ago

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Verified Customer

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Doris McWilliams Almont, MI

The equipment works well, including the charger and I had one emergency recently and it was handled quickly and taken care of perfectly.

5 years ago

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Verified Customer

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Mary E Fierro Trinidad, CO

When I accidently push the button on he pendant I had to rush down stairs to cancel the EMT. There was no speaker on the pendant. I could have fallen down the stairs in my rush.

5 years ago

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Verified Customer

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Wanda Mckahan Uniontown, PA

They have always answered when I have called. Even when it was a accident...they reached out to my daughter promptly..I feel safe..

5 years ago

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Verified Customer

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Elizabeth Cravens Albuquerque, NM

Assistance has been readily available each time contact was made. All people I spoke with were polite and patient to listen to issues and requests.

5 years ago

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Verified Customer

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David K Bend, OR

Their customer service has been outstanding and the product works great. The peace of mind for my family is worth the price.

5 years ago

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Verified Customer

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Fred Hoehn Bourbonnais, IL

We had set up my mother's service using our own contact information so we could monitor and control her service. My mother is 102 years old and needs help with financial matters. Medical Alert contacted my mother instead of calling the number we supplied for contacts and talked her into a new contract. We are very upset about this and feel they betrayed our trust in their company.

5 years ago

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Verified Customer

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Judith T. Murphy Minneapolis, MN

I have always had a response very quickly. If it is a false alarm the employee is very polite and says he/she is glad no one needs help.

5 years ago

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Verified Customer

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Anonymous Anaheim, CA

The new type is too large and heavy and the necklace gets tangled. Mine is super sensitive. I held two inches from my chest as I buttoned my blouse, let it land on my chest and it called for help.

5 years ago

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Verified Customer

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Randall M. Honolulu, HI

Account Executive very clear in explaining the details to the program and very good listener. Excellent Customer service

5 years ago

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Verified Customer

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Margaret G. Coy Las Vegas, NV

Thank have responded every time I have pressed the button by accident. Prompt and repeated inquiry to assure I was O>K>

5 years ago

Reply from Medical Alert

Hi Margaret,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America Medical Alert

Jan. 26th, 2021

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Verified Customer

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Frank Berlingeri Lyndhurst, NJ

Great service!!! My mom has hit the button by mistake and you responded immediately. If it had been a real emergency, she would be safe.

5 years ago

Reply from Medical Alert

Dear Frank, Thanks for the good feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America Medical Alert

Jan. 26th, 2021

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Verified Customer

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David Dodd Lakewood, WA Lakewood, WA

I have had to have my unit replaced three times in the first year. I understand that electronic items can go bad, but three times in the first year seems like defective design to me. I have even been not wearing in the show because it might get wet. That bothers me because that is one place I should be using it. I have several falls this year and it went on as advertised. Fortunately I have been able to get up by myself and did not need help.

5 years ago

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Verified Customer

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john lacey

all alone in yr house, car, etc, and you have an emergency and caant reach yr cell, the med alert is around yr neck(or shd be), press

5 years ago

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Verified Customer

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Barbara Soresi

So far so good Haven't had to use it as of yet but whenever I have had to call for testing, or whatever, I have been satisfied

5 years ago

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Verified Customer

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Barbara

They make calls to you to see how their service is working well for you. If you have a question, they answer your questions.

5 years ago

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Verified Customer

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AUDREY DRYDEN

SOMEONE IS ALWAYS ON "ALERT" TO LET ME KNOW SOMETHING ABOUT MY DEVICES, WHETHER IT IS A LOW BATTERY OR IT IS SIGNALLING AN ERROR. BEST COMMUNICATION

5 years ago

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Verified Customer

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Donna Vilar

They are always there when my Mother has needed them. Polite, wonderful people and so very knowledgeable . They answer quickly every time!

5 years ago

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Verified Customer

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Charles Tea Gibsonia, PA

Fortunately, I haven't had to use them but when I inadvertently pressed an emergency button by mistake, they respond very quickly and are ready to help.

6 years ago

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Verified Customer

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Danna Pedry Casper, WY

The alert button works every time. I feel confident that someone will be checking on my loved one within seconds of the alarm going off.

6 years ago

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Verified Customer

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Carol Goehring

Very responsive especially the fall alert. I have moved the pendant to hard several times to cause an alert unintentionally

6 years ago

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Verified Customer

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Diana Knight Rancho Cucamonga, CA

Have had to use it a couple of times, they were most efficient in getting help for me and staying with me until I was in good hands.

6 years ago

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Verified Customer

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Vicki Shirley, NY

Promptness when staff answers the emergency, follows up to make sure the month check is performed, staff us concerned and professional

6 years ago

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Verified Customer

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Carol Chicago, IL

It has fall detection, so I don't have to press a button if I'm unconscious. I can wear the bracelet 24 hours a day, even in the shower..

6 years ago

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Verified Customer

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goetz

well a couple of times my husband fell and the fall alarm did not worj, I am just thankful i was home when it happened. I know they say to push the button, but what if I am not home and he can't push the button? You need to fix that problem!

6 years ago

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Verified Customer

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Dulcie Kiowa, CO

So far it has been a real good system for me. I like it very well and it works real good. It is always there when I need it.

6 years ago

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Verified Customer

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Bonnie Camden, AR

Medical Guardian is convenient and because I live alone, I can depend on it. The one time I mistakenly alerted for help, they came on really quickly.

7 years ago

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Verified Customer

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Helen Novak

Prompt service with very able tech service. I do not like the "necklace" it is too sensitive and causes many false requests for service.

7 years ago

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Verified Customer

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Angela Dahlen

They responded immediately when button was pushed by mistake and also called both of my emergency contacts. It made me feel very safe

7 years ago

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Verified Customer

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Coleta Haskell, TX

Response time is wonderful and the speaker is loud enough to hear it all over the house. They are extremely nice and helpful.

7 years ago

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Verified Customer

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Charles Prescott, AR

Pressed the button on accident so the police and an ambulance came to my house, so that is good to know that it works. I would highly recommend it.

7 years ago

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Verified Customer

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Pauline Endicott, NY

When I have to go shopping or I do yard wark at my home, I can take Medical Alert outside with me. I'm happy with the device.

7 years ago

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Verified Customer

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Joanne L. Hirsch

An excellent staff which is well trained, prompt, reliable, and personable. I feel so well protected knowing that this company is "by my side."

7 years ago

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Verified Customer

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FRANCES FEROLIE

I have not called on this problem because I do not have my cell phone, I expect it to be returned before the end of MAY. THE PROBLEM IS the alarm went off AGAIN when I wasn't home. House was empty. The POLICE, SHERIFF AMBULENCE ETC CAME. They have informed me that THIS FALS ALARM, would be billed to me. I need you to send someone to check out system, I can not use it when I am not home, for fear it will go off AGAIN. INOW HAVE A LAND PHONE, NO GOOD IF I AM OUT. THE NO IS 386 337 1408. I hope this will be addressed ASAP. THANKYOU FRAN FEROLIE

7 years ago

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Verified Customer

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Clare Columbia, MO

It had all the features I wanted. When I have tested it, it always works and I think it is a good product and I am glad to have it.

7 years ago