Name: Medical Alert
Rating: 4.2

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Verified Customer

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Koko Quarryville, PA

On October 9th 2017. I had fallen in the kitchen and your device did not respond. I played there for about 5 hours before my son found me. I was taken to the hospital. When my son called the company, they said that the fall detection is not 100%. If that's the case you better make them that way because if something would of happened to me like if I would of died,you would of been sued.

7 years ago

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Verified Customer

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Marie Biddlecome Lake Mary, FL

I had to call for them to help me once, I was bleeding and they helped me stop it. Everything went fine, and so far the service has been good.

7 years ago

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Verified Customer

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Amy Combs Blue Springs, MO

I got it because it was convenient. I get up and its on, so I just wear it 24 hours a day. I've dropped the device before and they've responded immediately. They're courteous and take care of what I need right away.

7 years ago

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Verified Customer

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Emory Dorminey Tifton, GA

They have been good to me and answer all my questions. I've only used it once, but they were here in a few minutes and helped me right away.

7 years ago

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Verified Customer

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Al Watsonville, CA

Great customer service. No problems dealing with false alarms. Occasionally the sales pressure is a little high to buy new stuff but really not too bad.

7 years ago

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Verified Customer

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BEA AND BILL COOKE Elk, WA

THEY ARE PATIENT WHEN ERRORS ARE MADE HELPFUL IN KEEPING US INFORMED AS TO CHANGES. THEY ARE PATIENT WHEN I FORGET TO TEST MY WIFE'S CALL DEVICE.

7 years ago

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Verified Customer

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Michael Guidas Bridgeport, PA

I called the company by accident. They called me back and I told them that everything was okay and I was fine. Then they just hung up.

7 years ago

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Verified Customer

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Barbara Gertz Sonora, CA

I just wear it everyday, I haven't had any falls or anything, but they have always been very polite and everything. They are always very nice.

7 years ago

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Verified Customer

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Joan Lochner Las Vegas, NV

I usually put the device around my neck in the morning and charge it at night. My experience talking with them has been fantastic.

7 years ago

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Verified Customer

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Michael Gaines The Plains, VA

I don't really use it unless I have to. In the past 2 years, that has only happened 2 times. In general it was great and they took care of things.

7 years ago

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Verified Customer

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Arlene Key Mesa, AZ

I got it because of the price and the features. I haven't really used the device so far, but customer support has been very pleasant and good.

7 years ago

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Verified Customer

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Irene Conroy Madras, OR

I chose it because I like that it can go with you wherever you go, so I just wear it all the time. I haven't really had to use it for medical purposes though.

7 years ago

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Verified Customer

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Teresa Wimsatt For Elbert Collins /deceased father Edna Brendel aunt currently subscriber

They never make the client feel that they are being a bother if it accidentally goes off and is always there with concern when it has been pushed

7 years ago

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Verified Customer

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Great Product Houston, TX

I am very satisfied with this product. The company takes care of my elderly mother the same way that I wold care for her.

7 years ago

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Verified Customer

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I am Norma Horine Prairie Village, KS

Their is confusion on some of your instructions. The confusion and understanding of all your policies are not plain and I find our later what your policies are on certain parts of your policy.

7 years ago

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Verified Customer

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Robin Cannata Newark, NJ

Used once worked fine. There is not much more I can say, when it was needed it worked fine hopefully it will not be needed again!

7 years ago

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Verified Customer

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Paula Marysville, WA

Response is dependable, efficient. The wrist band is terrible, cheap and looks very bad after being used a month. They need to be replaced.

7 years ago

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Verified Customer

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Fong San Pablo, CA

Because my chain is always setting off my alarm and if i'm Downstairs I cannot hear the alarm. The chain I suppose is The problem. It sits at the wrong length and I cannot adjust it. Too many false alarms

7 years ago

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Verified Customer

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Patricia Novi, MI

I've been hesitant to wear it because of the sensitivity. I've just put it down or moved it and it's gone off. The agents have always been very understanding but I feel bad that I've bothered them.

7 years ago

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Verified Customer

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Rosemary Hallettsville, TX

Hit the button by mistake and they replied right away checking on me. When told them it was a mistake they told me not to worry.

7 years ago

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Verified Customer

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Fred Smith Orlando, FL

They've offered an excellent customer service, and the devices are good. I have used it twice already, and it's a very good system.

7 years ago

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Verified Customer

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Michael Schulz Oklahoma City, OK

My experience with them has been pretty positive. I got it for a few family members that had fallen, and they have been very satisfied with the customer service.

7 years ago

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Verified Customer

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Barbara Fritch Oroville, CA

Customer service is fine, but their service in general is lousy. They need to answer faster. I can dial for emergency service faster than they can. When I'm calling my emergency service to get my ambulance, they're just calling in and I already got an ambulance on the way. Plus, they're supposed to have a GPS that knows exactly where I'm at, and yet they're always asking me "what's your location?".

7 years ago

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Verified Customer

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Ann Cuff Olyphant, PA

They offer an excellent service! We love using it because my husband falls a lot. He has The Necklace and I have one that I take with me.

7 years ago

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Verified Customer

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Robbie Dibble Garden City, KS

They call and check on me and make sure my system is working correctly, so it's been a great service. They've been very good to me.

7 years ago

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Verified Customer

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Ardyce Willbanks Woodland, CA

Dealing with Medical Alert has been terrific! I fall down once in a while, so I needed this. Plus, their agents were fine.

7 years ago

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Verified Customer

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Lombardo Velarde Courtland, CA

As a disabled person, this is a service I need. I've been with them for a while, and I can tell that they're trying to improve their customer service. Besides that, my overall experience with them has been good.

7 years ago

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Verified Customer

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Beatrice Deyette Chicopee, MA

I think the representative I spoke to was very good. Considering I can't drive anymore, I decided to buy this service myself, and so far, it's worked just fine.

7 years ago

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Verified Customer

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DeeAnn Haniman Sun City, AZ

Customer service is great. Medical Alert has been helpful - when my mother has fallen it's been helpful. Overall, our experience has been very good

7 years ago

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Verified Customer

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Geraldine Calabrese Orlando, FL

I purchased Medical Alert for a parent, and it's worked very good so far. The system is nice, and the representatives were very good as well.

7 years ago

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Verified Customer

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Lester Melching Chillicothe, OH

Medical Alert's customer service is real good, I had no problem with it. I like the system, it really works, so I carry it with me everywhere.

7 years ago

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Verified Customer

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Solange Rancourt Hopewell Junction, NY

I really love this service! I have it on me all the time, and have used it up to 3 times a day. I know that if something happens, I have this to depend on.

7 years ago

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Verified Customer

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Terry Milkoff La Cañada Flintridge, CA

I'm not sure what system I purchased, but I know it works. Everything with them has been at 100%. Their equipment and service is great.

7 years ago

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Verified Customer

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Anita Mcmanus Ashville, OH

My experience with Medical Alert has been very good. They've kept us informed and alert, plus they're very knowledgeable people. We enjoy using it.

7 years ago

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Verified Customer

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Anne Smith Fort Myers, FL

The first month I had it, I had an experience where I fell, and thy were here in 5 minutes. Their service is definitely first class.

7 years ago

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Verified Customer

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Mary Jean Camden, NY

It helps a lot! I like using it because it's very good. They have given me a very positive experience so far; I'm just very satisfied with it.

7 years ago

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Verified Customer

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Bruce Gill Lady Lake, FL

I've had three heart attacks and I'm diabetic. I like my Medical Alert system a lot. Both the customer service and over experience is very good.

7 years ago

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Verified Customer

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Ardys Peterson Quincy, MA

The service is perfect. It's been great when I had to use it they were wonderful. I'm very satisfied with Medical Alert.

7 years ago

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Verified Customer

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Joanne Torcicelli Winter Haven, FL

They provide an excellent Customer Service! I already used it once, and as soon as I pressed the button they called. I'm very pleased with them.

7 years ago

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Verified Customer

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CR Onyx, CA

After my wife passed away, I thought it was time to get Medical Alert. It was hard to set up the systems, and when I called Customer Service they didn't know how to use it either. It's fortunate I've never had to use the service yet.

7 years ago

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Verified Customer

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Rose Trobaugh Oklahoma City, OK

It's a really great service! I haven't fallen lately, but I have a very good look on it so far. It just makes me feel safer.

7 years ago

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Verified Customer

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Carl Duncan Hamtramck, MI

I think the system in general is good, but I didn't like calling because it would take a long time for somebody to answer. This is a service I really needed because I wanted to get the help I needed in case something was to happen to me alone or in public. I did have a problem with the system, I didn't really know when it was exactly working; there was no way to verify that except for the monthly check.

7 years ago

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Verified Customer

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Marion Vecchiarell Odenton, MD

Medical Alert works great! They've been there when I needed them. I was alone and falling a lot, and so far, I haven't had a problem with it.

7 years ago

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Verified Customer

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Angelina Parillo Gloversville, NY

It's been a good experience having Medical Alert. I'm a handicapped person, and now that I have it, I think it's a very very good service.

7 years ago

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Verified Customer

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Morris Moser Louisville, KY

At my age, Medical Alert is something I need. I haven't had to use it yet but it's been a good experience having it so far. It's there if I need it.

7 years ago

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Verified Customer

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Mary Beaton Tampa, FL

Although I've never actually used it, it's reassuring to have it. Their customer service gives me a sense of satisfaction. It's been a positive experience so far.

7 years ago

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Verified Customer

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Ruth P Oak Ridge, TN

I fell once already and they were very very good with me. I live alone and it's very important that I have a system such as Medical Alert. The only and biggest problem with it is that it's too sensitive.

7 years ago

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Verified Customer

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John Gurley Round Rock, TX

The little experience I've had with Medical Alert so far has been very good. I haven't found anything negative about them so far.

7 years ago

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Richard Radcliffe Hendersonville, NC

Since I purchased Medical Alert, everything has been good! It really helps a person like me, who suffers with balance problems. Overall, it's been a good experience.

7 years ago

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Verified Customer

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William Haywiser New Brighton, PA

Using it has not been hard. I got a system for the house and for when I go outside, and so far it's been fine. Haven't had a trouble so far.

7 years ago