Name: Medical Alert
Rating: 4.2

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Verified Customer

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Bernadine Feist Great Falls, MT

I haven't had to use it yet. I think the necklace isn't heavy like the one that I had. The only thing is that it's kind of expensive compared to the other one.

6 years ago

Reply from Medical Alert

Bernadine,

Hi Bernadine, Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Betty Dean Morgantown, WV

I had tried other services before and some of them had really big devices. Medical Alert's is just a wonderful thing to have.

6 years ago

Reply from Medical Alert

Hi Betty,

We think you're a wonderful customer to have! Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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A loyal user

I have had medic alert for many years and live alone. It is a comfort to know it is there if needed, and I have needed it over the years.

6 years ago

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Verified Customer

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Martha

Alert is so sensitive I've had calls as king if I'm OK.. It is very effective so even a nudge error by me sends message to med. alert operator.

6 years ago

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Verified Customer

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Beulah Crockett Gregory, MI

My daughter in law was the one that decided I should have one of these. I haven't had to use it, but I know they are right there when I call them.

6 years ago

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Verified Customer

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Daretta Aldrich Clearwater, FL

It was recommended to me, so I just went with it. I wear it all the time and I get a good response from them. I like it.

6 years ago

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Verified Customer

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Debra Freeman Fort Smith, AR

My sister was the one that set everything up. I haven't had to use it or call them yet, but I think it's a good service.

6 years ago

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Verified Customer

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Doris Walton Florissant, MO

I just saw the Ads on a magazine and decided to get it. I don't use it all the time, but I know they are always there when I need them.

6 years ago

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Koko Quarryville, PA

On October 9th 2017. I had fallen in the kitchen and your device did not respond. I played there for about 5 hours before my son found me. I was taken to the hospital. When my son called the company, they said that the fall detection is not 100%. If that's the case you better make them that way because if something would of happened to me like if I would of died,you would of been sued.

7 years ago

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Marie Biddlecome Lake Mary, FL

I had to call for them to help me once, I was bleeding and they helped me stop it. Everything went fine, and so far the service has been good.

7 years ago

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Amy Combs Blue Springs, MO

I got it because it was convenient. I get up and its on, so I just wear it 24 hours a day. I've dropped the device before and they've responded immediately. They're courteous and take care of what I need right away.

7 years ago

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Emory Dorminey Tifton, GA

They have been good to me and answer all my questions. I've only used it once, but they were here in a few minutes and helped me right away.

7 years ago

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BEA AND BILL COOKE Elk, WA

THEY ARE PATIENT WHEN ERRORS ARE MADE HELPFUL IN KEEPING US INFORMED AS TO CHANGES. THEY ARE PATIENT WHEN I FORGET TO TEST MY WIFE'S CALL DEVICE.

7 years ago

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Verified Customer

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Al Watsonville, CA

Great customer service. No problems dealing with false alarms. Occasionally the sales pressure is a little high to buy new stuff but really not too bad.

7 years ago

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Michael Guidas Bridgeport, PA

I called the company by accident. They called me back and I told them that everything was okay and I was fine. Then they just hung up.

7 years ago

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Barbara Gertz Sonora, CA

I just wear it everyday, I haven't had any falls or anything, but they have always been very polite and everything. They are always very nice.

7 years ago

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Verified Customer

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Joan Lochner Las Vegas, NV

I usually put the device around my neck in the morning and charge it at night. My experience talking with them has been fantastic.

7 years ago

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Verified Customer

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Michael Gaines The Plains, VA

I don't really use it unless I have to. In the past 2 years, that has only happened 2 times. In general it was great and they took care of things.

7 years ago

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Verified Customer

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Arlene Key Mesa, AZ

I got it because of the price and the features. I haven't really used the device so far, but customer support has been very pleasant and good.

7 years ago

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Verified Customer

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Irene Conroy Madras, OR

I chose it because I like that it can go with you wherever you go, so I just wear it all the time. I haven't really had to use it for medical purposes though.

7 years ago

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Verified Customer

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Teresa Wimsatt For Elbert Collins /deceased father Edna Brendel aunt currently subscriber

They never make the client feel that they are being a bother if it accidentally goes off and is always there with concern when it has been pushed

7 years ago

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Verified Customer

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Great Product Houston, TX

I am very satisfied with this product. The company takes care of my elderly mother the same way that I wold care for her.

7 years ago

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I am Norma Horine Prairie Village, KS

Their is confusion on some of your instructions. The confusion and understanding of all your policies are not plain and I find our later what your policies are on certain parts of your policy.

7 years ago

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Verified Customer

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Robin Cannata Newark, NJ

Used once worked fine. There is not much more I can say, when it was needed it worked fine hopefully it will not be needed again!

7 years ago

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Fong San Pablo, CA

Because my chain is always setting off my alarm and if i'm Downstairs I cannot hear the alarm. The chain I suppose is The problem. It sits at the wrong length and I cannot adjust it. Too many false alarms

7 years ago

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Verified Customer

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Paula Marysville, WA

Response is dependable, efficient. The wrist band is terrible, cheap and looks very bad after being used a month. They need to be replaced.

7 years ago

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Patricia Novi, MI

I've been hesitant to wear it because of the sensitivity. I've just put it down or moved it and it's gone off. The agents have always been very understanding but I feel bad that I've bothered them.

7 years ago

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Verified Customer

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Rosemary Hallettsville, TX

Hit the button by mistake and they replied right away checking on me. When told them it was a mistake they told me not to worry.

7 years ago

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Verified Customer

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Fred Smith Orlando, FL

They've offered an excellent customer service, and the devices are good. I have used it twice already, and it's a very good system.

7 years ago

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Michael Schulz Oklahoma City, OK

My experience with them has been pretty positive. I got it for a few family members that had fallen, and they have been very satisfied with the customer service.

7 years ago

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Barbara Fritch Oroville, CA

Customer service is fine, but their service in general is lousy. They need to answer faster. I can dial for emergency service faster than they can. When I'm calling my emergency service to get my ambulance, they're just calling in and I already got an ambulance on the way. Plus, they're supposed to have a GPS that knows exactly where I'm at, and yet they're always asking me "what's your location?".

7 years ago

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Verified Customer

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Ann Cuff Olyphant, PA

They offer an excellent service! We love using it because my husband falls a lot. He has The Necklace and I have one that I take with me.

7 years ago

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Robbie Dibble Garden City, KS

They call and check on me and make sure my system is working correctly, so it's been a great service. They've been very good to me.

7 years ago

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Ardyce Willbanks Woodland, CA

Dealing with Medical Alert has been terrific! I fall down once in a while, so I needed this. Plus, their agents were fine.

7 years ago

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Lombardo Velarde Courtland, CA

As a disabled person, this is a service I need. I've been with them for a while, and I can tell that they're trying to improve their customer service. Besides that, my overall experience with them has been good.

7 years ago

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Verified Customer

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Beatrice Deyette Chicopee, MA

I think the representative I spoke to was very good. Considering I can't drive anymore, I decided to buy this service myself, and so far, it's worked just fine.

7 years ago

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DeeAnn Haniman Sun City, AZ

Customer service is great. Medical Alert has been helpful - when my mother has fallen it's been helpful. Overall, our experience has been very good

7 years ago

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Geraldine Calabrese Orlando, FL

I purchased Medical Alert for a parent, and it's worked very good so far. The system is nice, and the representatives were very good as well.

7 years ago

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Verified Customer

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Lester Melching Chillicothe, OH

Medical Alert's customer service is real good, I had no problem with it. I like the system, it really works, so I carry it with me everywhere.

7 years ago

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Solange Rancourt Hopewell Junction, NY

I really love this service! I have it on me all the time, and have used it up to 3 times a day. I know that if something happens, I have this to depend on.

7 years ago

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Terry Milkoff La Cañada Flintridge, CA

I'm not sure what system I purchased, but I know it works. Everything with them has been at 100%. Their equipment and service is great.

7 years ago

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Verified Customer

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Anita Mcmanus Ashville, OH

My experience with Medical Alert has been very good. They've kept us informed and alert, plus they're very knowledgeable people. We enjoy using it.

7 years ago

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Anne Smith Fort Myers, FL

The first month I had it, I had an experience where I fell, and thy were here in 5 minutes. Their service is definitely first class.

7 years ago

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Mary Jean Camden, NY

It helps a lot! I like using it because it's very good. They have given me a very positive experience so far; I'm just very satisfied with it.

7 years ago

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Verified Customer

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Bruce Gill Lady Lake, FL

I've had three heart attacks and I'm diabetic. I like my Medical Alert system a lot. Both the customer service and over experience is very good.

7 years ago

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Verified Customer

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Ardys Peterson Quincy, MA

The service is perfect. It's been great when I had to use it they were wonderful. I'm very satisfied with Medical Alert.

7 years ago

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Joanne Torcicelli Winter Haven, FL

They provide an excellent Customer Service! I already used it once, and as soon as I pressed the button they called. I'm very pleased with them.

7 years ago

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CR Onyx, CA

After my wife passed away, I thought it was time to get Medical Alert. It was hard to set up the systems, and when I called Customer Service they didn't know how to use it either. It's fortunate I've never had to use the service yet.

7 years ago

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Rose Trobaugh Oklahoma City, OK

It's a really great service! I haven't fallen lately, but I have a very good look on it so far. It just makes me feel safer.

7 years ago

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Carl Duncan Hamtramck, MI

I think the system in general is good, but I didn't like calling because it would take a long time for somebody to answer. This is a service I really needed because I wanted to get the help I needed in case something was to happen to me alone or in public. I did have a problem with the system, I didn't really know when it was exactly working; there was no way to verify that except for the monthly check.

7 years ago