Name: Medical Alert
Rating: 4.2

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Verified Customer

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Anonymous Spokane, WA

I had a lot of trouble with the first one I got. We had a hard time getting it to work, I believe it was the reception of the apartment I live in. Besides that, they have good customer service. I haven't had to use it that much, but overall, the service is fine.

7 years ago

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Verified Customer

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Meg Blase Fresno, CA

I actually feel safe with Medical Alert because they immediately respond when I do the monthly test, or even when I accidentally set it off. It provides me the knowledge of knowing that I, if I ever needed it, I'll get help.

7 years ago

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William Tinder Tilton, IL

I decided to purchase Medical Alert after falling a lot, and so far they've been great! I like using it and I love the fact that they're very professional.

7 years ago

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Verified Customer

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James Paddock Milwaukee, WI

I purchased a Pendant from Medical Alert after having a stroke. Now I use it everyday and it's awesome! Their product is very good and everybody I speak with is very polite.

7 years ago

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Martha

I like the immediate response, and monitoring phone calls.

3 months ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Mary Dagnino Fishkill, NY

I did not know it needed cellular. I don’t have any . We moved the base to every window. I was going to return it but kept it hooked up while I looked for another brand. Today I knocked over my walker and a friend came to me saying someone is talking in the kitchen. I went and turned it off quickly and in time to cancel the call. The fall button is very sensitive. I will keep it and make sure it works. I have it facing the window and in it is under pendant light. I had called to make sure the call was cancelled. When I was setting it up I didn’t realize I hit the button. All of a sudden 2 police and 2 paramedics were at my door. Q

6 years ago

Reply from Medical Alert

Hi Mary,
Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like to discuss your account and discuss your overly sensitive device.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Mark A Critser Woodburn, OR

The main reason I got a Medical Alert it was because of my wife, she works on Swing Shift. She always little busy during the day all the time. I am US Disabled Veteran and I have other disabilities too. When you are homebound disabled person, YOU have to make YOU strong. People Will - stop dropping in, stopping by for a visit and in end, the phone calls now have been far and few. I didn't want to be alone while she was out and working. So Gussie, my little dog, he's a long hair wiener dog he thinks he is a German Shepherd. So I thought about getting a Medical Alert. and so I wouldn't hesitate to use it if I need it. So I made my self stronger and independent . VA thinks it's very good for me. I think it's very good for Mark. Mark A Critser Woodburn, OR

6 years ago

Reply from Medical Alert

Hi Mark,

We love hearing from our customers. Thanks so much for your feedback! We appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Tammy Goslow

I went with this home fall detect unit and had it for 5 months absolutely loved it exclamation. The price was right for myself. The people on the other end for emergency calls are very friendly and helpful one time they were backed up and didn't respond as quick but for the most part they're very fast. They also offered one free month and a lock box. They have Southern Accents no hard to understand foreign language accent. I then decided because I fell twice at work and once walking to call and ask about their mobile units. This is where became frustrating for me the first unit worked for fall detect it was the same price as I was paying for my home device but $10 more for fall detect on the go unit which I thought it was okay and worth it as they would be able to GPS my position. Setup work great fall the tech twerk then in shower it turned on the next day I realize from a fall that fall detector was no longer working so I believe it shorted out they sent me a replacement very quickly within 2 days unfortunately fall detect did not work they sent me another replacement fall the tech did not work on the go unit. Now they are sending me the Elite model for the same price but she has given me two months free for as long as I hold the unit so it works out to be the same price as I was paying for the home unit. I'm hoping that this one will work. Even though my mother is frustrated and says the system is junk which I'm on the edge about technology can fail technology is not a hundred percent. I'm very young and I've been enjoyed the home unit I'm just working out the Kinks for the go unit which I would not recommend the elite unit seems a little more complicated but having more things to carry so I will give it a try. So far service 4 the dispatchers, troubleshooters, and testing anyone that I've spoken with has been so helpful and polite amazing help that is why I'm willing to give the elite a try if it does not work then I would have to say in Canada it's not very good for mobile unit but I will see home unit price was right and comparable to others and very friendly service so yes home unit is good for Canadians with my experience. I hope from Reading other people's reviews if I do decide to go with another service provider that I do not have trouble with finances and getting it back I will write more reviews later

6 years ago

Reply from Medical Alert

Hi Tammy,

Thank you for providing such a detailed review! This helps customers when making decisions about the services they feel are right for them.

Medical Alert systems keep tens of thousands of customers safe every day.

I hope your Elite device is working well and providing you safety and peace of mind. Don't hesitate to reach out to us again if there's anything we can do.

Sincerely,
Alex
Customer Reviews Manager

Feb. 22nd, 2018

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Michael T

I purchased this service for my parents. I recognize that medical alert systems is a highly competitive arena. Like a lot of industries, the breakout for me is hands down Customer Service. I called today about an issue that my folks were having. I was very impressed with the reps that I talked to. My impression was that was talking to people with a lot of integrity. So much so that I feel that I am new ambassador for "Medical Alert." They are the best!.

7 years ago

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Ann Merklin

Have not had to use this yet, but even when I dropped it, they immediately responded as the “drop” to them was considered a “fall” and they wanted to make sure I was alright! SO nice to know they are there if needed! They even told me not to worry when I apologized for dropping it! They just wanted, again, to make sure I was OK, and would've sent help had I needed it! Salem, OR

8 years ago

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Stephen

I get False Alarms all the time and feel guilty as the EMT's would be better off spending their time on people who need it!

2 months ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Richard Hudsonville, MI

Good device for purposes. Lot of false alarms from dropping, etc, but easy to cancel. Good to have it more rather than less sensitive.

9 months ago

Reply from Medical Alert

Thank you, Richard! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

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Josephine Clinton Township, MI

I feel so much more having Medic Alert in the house. I know if I need help I can press the button and get help!

10 months ago

Reply from Medical Alert

Thank you, Josephine! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

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Verified Customer

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Vicki Smith Kokomo, IN

I am very pleased with Medical Alert. Every time I have needed help Medical Alert has responded immediately

10 months ago

Reply from Medical Alert

Thank you, Vicki! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Fran

SSO FAR SO GOOD. I HAVAE ONLY HAD IT A SHORT TIME AND HAVE USED IT TWICE AND THEY ANSWERED PROMPTLY AND VERT COURTESUS.

11 months ago

Reply from Medical Alert

Thank you, Fran! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Helen Wixom, MI

I find the medical alert too sensitive Have had the police/firemen 3 times recently and been embarrassed re…taking their time from possibly a real issue I will try keeping my phone closer to me as when hearing aids out creates a problem Will use or try to use until end of month May have to cancel

11 months ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

May. 8th, 2024

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Verified Customer

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susan kolts Accord, NY

Representatives were very helpful and knowledgeable. We were always treated with kindness and respect. We feel very safe with Medical Alery

11 months ago

Reply from Medical Alert

Thank you, susan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Judith Belli Irwin, PA

Medical alert system working well. I am now wearing my fall alert button higher up on my chest to try not to set it off when there is no emergency.

1 year ago

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Arnhild The Bronx, NY

Whenever I have had reason to contact Med Alert — for lost or false alarms — i have always been treated courteously and expeditiously.

1 year ago Edited October 13, 2023

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Martha Warsaw, IN

Very nice and helpful sales people, equipment was simple and easy to install and allowed for operational testing to make sure it worked.

1 year ago

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sharon Greene Reston, VA

The company was good in letting me know when my medical alert device had to be replaced, and ask that I check my system once a month.

1 year ago

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Alice E Brown Cheshire, MA

I prefer to wear a bracelet rather than a necklace. I've had two bracelets and didn't like either of them. I would prefer one with a clasp, like a watch. Right now, I'm not wearing anything as I can't find my bracelet.

1 year ago

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Patricia S. Temple Chester, PA

I recently moved and had a few problems with how I wore my pendant and you always called me back. I think I have solved it now.

2 years ago

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Helen MacIntyre Phoenix, AZ

Thank goodness, I haven't had an emergency. However I have had a couple of false alarms and it was taken care of with kindness and caring.

2 years ago

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Ervin Chabrouillaud Grover Beach, CA

It seems to work the way it should because all the tests and the accidents of me setting it off makes me feel I have spend wisely.

2 years ago

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Lois Nugent Novi, MI

I talked to a rep when my price was raised and asked to be billed every month , and that has not happened. I assume I will get billed when my next billing cycle comes up. Am not happy because that is too much at one time.

2 years ago

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SAPeterson Menomonee Falls, WI

Add on prices without comparable improvement in services. Specifically, have failed to contact designated person after events with customer. Have tried to correct this problem numerous times without success.

2 years ago

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Verified Customer

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June E. Bailey Saint Petersburg, FL

I inadvertently set an alarm off, and was instantly answered. And they were very nice and understanding of the mistake I made.

2 years ago

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Verified Customer

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Jane Filer

They are quick to fulfill my needs and easily answer my questions and concerns. I would recommend this company to anyone.

2 years ago

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MARCIA KOTTKAMP Clayton, IN

I HAVE'NT HAD TO USE THEM FOR AN EMERGENCY YET, BUT WHEN I HAVE ACCIDENTLY HIT THE BUTTON THEY HAVE ANSWERED IMMEDIATELY.

2 years ago

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Verified Customer

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Bonnie Scanlon Three Lakes, WI

When ever I have questions they are able to answer them in a way that I can understand. THat is important t to me. I can understand

2 years ago

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POA for Elizabeth Oleniacz Pittsburgh, PA

When you call for technical support they can't answer questions in customer service about the battery issue and Techs aren't available! Automated messages are not clear which product is low charged so confused

2 years ago

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Verified Customer

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Kimberly Phelan Branford, CT

So far the device works well, haven't had to use it for emergencies yet but we successfully tested it recently and that went very smooth.

2 years ago

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Robert Hunt Fresno, CA

Usually a quick response. Not always. My grandmother is challenging at times. Accidentally pushes button. Everyone who answered, has always been kind and professional

2 years ago

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Sara J Beard Fairview, AR

I have never had an emergency but several times have activated the alarm by mistake and operators call immediately to see if I need help

2 years ago

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Phyllis Gottlieb New York, NY

I reported when I put my button on the charger it was no longer saying, "your button is now charging," I was sent new button immediately.

2 years ago

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Verified Customer

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Wanda Yocum Cambridge, OH

When I had changed my credit card I forgot to tell Medical Alert and they text me and called both and I appreciate that very much.

2 years ago

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William Baggs Peru, NY

peace of mind knowing someone is always there. the button has been activated many times by accident; but it never seems to be a problem

2 years ago

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ALLEN JOSEPH WEBSKOWSKI Saint Michael, MN

I'M SAFE. MY FAMILY LOVES HOW EASY IT WORKS AND HOW THEY CAN KNOW THAT YOU CARE. I'M THANKFUL FOR FRANNIE WHO SHOWED ME AND TOLD ME HIS STORY.

2 years ago

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Marilyn Phelan Bloomfield Hills, MI

Glad for this quick response. I am not happy that I set it off by leaning over the washing machine to retrieve clothes, then once as I was dressing.

2 years ago

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Ken Rittich Grand Junction, CO

Your marketing dept. sucks! Sends us stuff that we didn't order, the best one is insurance for a unit that lost , stolen or damaged. Talk about trying to take advantage of seniors????

2 years ago

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Donna Kannall Scotts Valley, CA

I'm pleased that the device lets me know if battery is low and also allows me to stop an emergency call if I have not actually fallen.

2 years ago

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Katherine Garafano West Warwick, RI

Thankfully, I have never had to use this service, but they always remind me to check and make sure that all of my equipment is working

2 years ago

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VNelleta O'Meally Philadelphia, PA

There's always someone to answer my question, also if any problem with m.y device, the clerk is always knowledgeable in adjusting the problem.he

2 years ago

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Eileen Ferlauto

Thank God I haven't needed them in an emergency. But if I press the button in error I get a call from them in seconds..

2 years ago

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Marylou Bergeman

Saved my Mothers Life during a fall that resulted in Head Truam. Kept her cal and talking until the paramedics arrived.

2 years ago

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Kelly Frear Bristow, VA

Very disappointed with the service we have received. I have requested repeatedly that communication only come to me and not my mother and you continue to contact her. Also, we have had difficulty returning an item that doesn't work. No one is capable of sending me a return label for the item so I can send it back. Simple request, but no capable employees!

2 years ago

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Angela Hester Ormond Beach, FL

So far I haven't fallen but the device is very sensitive - I dropped it on my pillow and it went on alert that I might have fallen.

2 years ago

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Lynn Simpson Green Valley, AZ

While wearing the alert, I changed clothes accidentally hitting the "button." Right away, a voice on the HELP box asked if I needed assistance

2 years ago

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Dorothy E O'Donnell Jarrettsville, MD

It is a bit too highly sensitive. I'm always setting it off inadvertently, so wear my old one now and will wear the "fall alert" in the spring when I am outside more.

2 years ago