Name: Medical Alert
Rating: 4.2

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Verified Customer

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Judith Forsyth Baxter Springs, KS

Their support team is very trustworthy and very supportive. The only thing I have noticed is that goes off too quick, other than that, I highly recommend it.

7 years ago

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Verified Customer

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Deborah Wallace Springfield, MO

Medical Alert has a GPS and I can take it anywhere I want. I always put the lanyard around my neck and I put it in the charger. Half the time I forget about the GPS. Their representatives are very helpful and friendly. Nevertheless, sometimes when I take it off and put on my clothes the alarm goes off. It once went off and I couldn't get to it quick enough to turn it off and nobody responded. They were supposed to call my sister but she never received the call.

7 years ago

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Verified Customer

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Pat Haldeman Lakewood, CA

Very nice and quick. I've accidentally touched the button on my necklace when taking it off and it was just seconds when the came on and asked if I was ok

7 years ago

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Verified Customer

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Nancy Naperville, IL

Cancelled call twice, phone rang--I in bathroom and fire truck police, ambulance came. Fall detection too sensitive apparently,asked to disconnect it. Did what was supposed to but can't answer phone if not near. Guess need to talk to voice on button so know message was heard

7 years ago

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Verified Customer

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Rebecca Athens, GA

I had to call them once and they came within 10 minutes. I had fallen but all they had to do was pick me up. They made sure I was ok before they left.

7 years ago

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Verified Customer

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Dorothy Greenville, SC

I have both the regular necklace and the fall detection necklace. It would be nice to have one combined necklace instead of having to wear one all the time and then change to the fall detector when I get in the shower.

7 years ago

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Verified Customer

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Elaine Rockville, MD

though I've never needed them, they are there when my button gets bumped by mistake, telling me they will always be there. Always very patient and understanding, and kind.

7 years ago

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Michael Morganton, NC

The product is excellent. I had an issue with one of the agents adding equipment insurance to my bill that I absolutely did not request or approve. After a few calls it was partially refunded.

7 years ago

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Verified Customer

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Deborah New York City, NY

I researched life alert and medical guardian compared to Medical Alert and I felt that Medical Alert had a salesman who explained things better and didn't hound me with phone calls and I liked the gps.

7 years ago

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Verified Customer

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Herbert Highstown, NJ

Medical Alert has been a lifesaver for my husband. The one thing that prevented it from being a "10" is that there is no need to contact everyone on the emergency list once someone has been contacted.

7 years ago

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Verified Customer

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Carol Clarksburg, MD

THe product does exactly what we ask it to do. You press the button and a person is immediately on the phone and talking to the person for offer aid and assistance.

7 years ago

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Verified Customer

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Bette Trenton, NJ

They always respond quickly. Very considerate when I set off alarm accidently which is quite often with new pendent which is very sensitive to movement.

7 years ago

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Verified Customer

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Peggie Troy, OH

When help has been needed, it works well; and, when it has been accidentally alerted, it also worked well or I was able to let you know it was accidental.

7 years ago

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Verified Customer

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Pat Eugene, OR

My mother fell and injured her leg several months ago. The system worked exceptionally and within a few minutes she was receiving assistance from both a neighbor and medical personell. I was very pleased with the outcome.

7 years ago

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Verified Customer

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Debra Penrod Syracuse, IN

My husband decided I needed it because I fall and have other health problems. They're very good! I've used it a few times because I fall a lot, and it's been very helpful.

7 years ago

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Verified Customer

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Ralph Marston Richardson, TX

Having Medical Alert has been a positive experience. They offer a great customer service, and as an elderly person, my chances of getting sick are pretty high, so it's been helpful.

7 years ago

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Verified Customer

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Katharin Williams Tampa, FL

My experience as a Medical Alert customer has been very good. I wanted to make sure something was in place, due to my health issues, and it's worked great. I love using it!

7 years ago

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Verified Customer

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Thomas Seales Alabaster, AL

Excellent service! It's worked great for my husband and myself. I have gotten older, and a little bit weaker, we needed something like this to call for help.

7 years ago

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Verified Customer

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Monica Cowie Pensacola, FL

Although I haven't had to use the service, it's worked fine. I use it around my neck every day, and all I have to say is that it's a good thing to have.

7 years ago

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Verified Customer

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Rebecca Denton Salem, OR

I'm getting to the age where I'm falling a lot more often than before, and they've been good so far. I've actually used it once already. I do have to say that I have skinny little arms, and the bracelet is kind of tough on my arm.

7 years ago

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Verified Customer

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Betty Leitenberger Lakeland, FL

The system works very well so I like it. I just used it once, so I really don't have that much experience with it, but they're very prompt when we asked for a test.

7 years ago

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Verified Customer

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MM Santa Maria, CA

When I pushed the button that's on the pendant, I got good response form the phone. I just love it; I get a good service from this thing. All I can say is that I'm very satisfied.

7 years ago

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Verified Customer

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Larry Gillis Cabot, AR

We're quite satisfied with the customer service. It's been good, and we've actually used it twice already. Everything works out fine. Overall, we've been happy with it.

7 years ago

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Verified Customer

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EL Staten Island, NY

My daughter purchased it for me, and did all the calling and ordering the system. She was afraid I'd fall again, and since she's at work most of the time, I'm usually by myself. I fell while she was here with me, so she called for help, but they never came. I wasn't completely satisfied with it because I was on the floor about like an hour, so I ended up calling the police department to come and get me off the floor. She was very dissatisfied with it because she called them about 3 times, and nobody ever called back.

7 years ago

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Verified Customer

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John Gutz Cedar Rapids, IA

I'm 82 years old and I live alone. My daughter heard about Medical Alert and suggested I buy it. I used it once, so it works well. My experiences overall, and with customer service in particular have been very good.

7 years ago

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Verified Customer

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Patty Mcclellan Fort Lauderdale, FL

After falling frequently, I got the remote device that I can carry in my pocket. I've had to use a few times already, and it was perfect! Overall, it's a great service.

7 years ago

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Verified Customer

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EM Kelseyville, CA

A fireman came over to help once, and he recommended I get Medical Alert. It's worked fine, very good. I'm just glad I bought it because it's helped me several times.

7 years ago

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Verified Customer

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Lea Vanzalingen Sylmar, CA

They offered an excellent Customer Service. Although I'm still hoping for the best, I really haven't had a problem with them so far. It's very easy to use.

7 years ago

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Verified Customer

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Richard Faoye Lithonia, GA

I'm pretty much satisfied with the service they provided. Plus, I got an immediate response the first time I used it. I'm just happy with Medical Alert.

7 years ago

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Verified Customer

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Joanne Short Miami, FL

They were excellent! I live by myself so I needed help getting up, considering I was falling quite often and everything was very very good! No complaints.

7 years ago

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Verified Customer

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Alice Camp Birmingham, AL

It's been very nice having Medical Alert! We needed help, so we decided to get this to call for help in case we fell again. Up until today, they have always treated us well.

7 years ago

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Verified Customer

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Tuesdee Knight Mabank, TX

I like that I haven't had to use it yet but I feel safer with it. I like the service they provide, they were very good when I spoke to them. It's just been great!

7 years ago

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Verified Customer

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Anonymous Safety Harbor, FL

I feel that they do a good job! When I look into buying it, they were very informative. The only problem I had was that the alarm system kept going off. It's also a little expensive but still worth it.

7 years ago

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Verified Customer

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Rose Mancuso West Palm Beach, FL

Very good! Their customer service is very good! Thank God I haven't had to actually use the device, but I really do think everything about the service is great!

7 years ago

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Verified Customer

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Barbara Schrager Hartsdale, NY

The service has been fine for an elderly person that lives alone like myself. I haven't had a problem with it. All I can say is that I've been very happy with it.

7 years ago

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Verified Customer

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Beverly Martinez San Antonio, TX

I've had a very good experience with Medical Alert! It was very easy to use, activate and it's comfortable to wear. I love using it, it makes me feel safe at my age.

7 years ago

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Verified Customer

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Brenda Heacock Albuquerque, NM

It's been a good and helpful service. So far I've set it off 3 times by accident, but it really is the safe thing to do. On my experience, everything has been very good.

7 years ago

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Verified Customer

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Robert Basile Circle Pines, MN

I have epilepsy and had numerous falls, so it was time to get Medical Alert. Although it has a few bugs, it really is a good service. I like using it, even if the Pendant is too sensible.

7 years ago

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Verified Customer

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Lois Chapman St George, UT

They've offered a very good service! I have no problem at all using it. I'm 91 years old and have fallen a couple of times, but I'm very satisfied with what they offer.

7 years ago

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Verified Customer

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Joan Wooten Bloomfield, NM

I have no other loved ones with me, it's just myself, and I'm definitely satisfied with the service. They were great when it came to talking to the representatives. It's just as advertised!

7 years ago

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Verified Customer

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Bishop Cummins Carrollton, GA

The main reason I got Medical Alert is because I'm 89 years old and so far it's been great! Not much has happened yet, but I had the fire department show up after I pressed the button by accident, so it makes me feel very secure.

7 years ago

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Verified Customer

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Martha Best Sunnyvale, CA

A friend suggested Medical Alert after I had a stroke. I haven't used it for an emergency after the stroke, however, I can say I'm very satisfied with the service.

7 years ago

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Verified Customer

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Anonymous Spokane, WA

I had a lot of trouble with the first one I got. We had a hard time getting it to work, I believe it was the reception of the apartment I live in. Besides that, they have good customer service. I haven't had to use it that much, but overall, the service is fine.

7 years ago

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Verified Customer

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Meg Blase Fresno, CA

I actually feel safe with Medical Alert because they immediately respond when I do the monthly test, or even when I accidentally set it off. It provides me the knowledge of knowing that I, if I ever needed it, I'll get help.

7 years ago

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Verified Customer

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William Tinder Tilton, IL

I decided to purchase Medical Alert after falling a lot, and so far they've been great! I like using it and I love the fact that they're very professional.

7 years ago

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Verified Customer

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James Paddock Milwaukee, WI

I purchased a Pendant from Medical Alert after having a stroke. Now I use it everyday and it's awesome! Their product is very good and everybody I speak with is very polite.

7 years ago

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Mary Dagnino Fishkill, NY

I did not know it needed cellular. I don’t have any . We moved the base to every window. I was going to return it but kept it hooked up while I looked for another brand. Today I knocked over my walker and a friend came to me saying someone is talking in the kitchen. I went and turned it off quickly and in time to cancel the call. The fall button is very sensitive. I will keep it and make sure it works. I have it facing the window and in it is under pendant light. I had called to make sure the call was cancelled. When I was setting it up I didn’t realize I hit the button. All of a sudden 2 police and 2 paramedics were at my door. Q

6 years ago

Reply from Medical Alert

Hi Mary,
Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like to discuss your account and discuss your overly sensitive device.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Mark A Critser Woodburn, OR

The main reason I got a Medical Alert it was because of my wife, she works on Swing Shift. She always little busy during the day all the time. I am US Disabled Veteran and I have other disabilities too. When you are homebound disabled person, YOU have to make YOU strong. People Will - stop dropping in, stopping by for a visit and in end, the phone calls now have been far and few. I didn't want to be alone while she was out and working. So Gussie, my little dog, he's a long hair wiener dog he thinks he is a German Shepherd. So I thought about getting a Medical Alert. and so I wouldn't hesitate to use it if I need it. So I made my self stronger and independent . VA thinks it's very good for me. I think it's very good for Mark. Mark A Critser Woodburn, OR

6 years ago

Reply from Medical Alert

Hi Mark,

We love hearing from our customers. Thanks so much for your feedback! We appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Tammy Goslow

I went with this home fall detect unit and had it for 5 months absolutely loved it exclamation. The price was right for myself. The people on the other end for emergency calls are very friendly and helpful one time they were backed up and didn't respond as quick but for the most part they're very fast. They also offered one free month and a lock box. They have Southern Accents no hard to understand foreign language accent. I then decided because I fell twice at work and once walking to call and ask about their mobile units. This is where became frustrating for me the first unit worked for fall detect it was the same price as I was paying for my home device but $10 more for fall detect on the go unit which I thought it was okay and worth it as they would be able to GPS my position. Setup work great fall the tech twerk then in shower it turned on the next day I realize from a fall that fall detector was no longer working so I believe it shorted out they sent me a replacement very quickly within 2 days unfortunately fall detect did not work they sent me another replacement fall the tech did not work on the go unit. Now they are sending me the Elite model for the same price but she has given me two months free for as long as I hold the unit so it works out to be the same price as I was paying for the home unit. I'm hoping that this one will work. Even though my mother is frustrated and says the system is junk which I'm on the edge about technology can fail technology is not a hundred percent. I'm very young and I've been enjoyed the home unit I'm just working out the Kinks for the go unit which I would not recommend the elite unit seems a little more complicated but having more things to carry so I will give it a try. So far service 4 the dispatchers, troubleshooters, and testing anyone that I've spoken with has been so helpful and polite amazing help that is why I'm willing to give the elite a try if it does not work then I would have to say in Canada it's not very good for mobile unit but I will see home unit price was right and comparable to others and very friendly service so yes home unit is good for Canadians with my experience. I hope from Reading other people's reviews if I do decide to go with another service provider that I do not have trouble with finances and getting it back I will write more reviews later

6 years ago

Reply from Medical Alert

Hi Tammy,

Thank you for providing such a detailed review! This helps customers when making decisions about the services they feel are right for them.

Medical Alert systems keep tens of thousands of customers safe every day.

I hope your Elite device is working well and providing you safety and peace of mind. Don't hesitate to reach out to us again if there's anything we can do.

Sincerely,
Alex
Customer Reviews Manager

Feb. 22nd, 2018

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Michael T

I purchased this service for my parents. I recognize that medical alert systems is a highly competitive arena. Like a lot of industries, the breakout for me is hands down Customer Service. I called today about an issue that my folks were having. I was very impressed with the reps that I talked to. My impression was that was talking to people with a lot of integrity. So much so that I feel that I am new ambassador for "Medical Alert." They are the best!.

7 years ago