Name: Medical Alert
Rating: 4.2

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Verified Customer

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William Sipfle Ashland, OR

One of our units failed and I was not impressed with their customer service at first. After that, everything seemed to get better. Although my Parkinson's disease makes me clumsy, it really isn't hard to use the system.

7 years ago

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Anonymous Longview, WA

I like the service. I don't know how to put it, it just relaxes the mind and gives you comfort to know you'll be protected in case something happens. Although I haven't had an experience with it yet, the service has been great!

7 years ago

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Margaret Vierra Rogue River, OR

Their customer service was okay. I don't know what systems there are but I got the bracelet because I fall a lot. I haven't had a bad experience so far. Overall, a satisfactory service.

7 years ago

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Lee Smith Oakland, CA

I'm very satisfied with their customer service because they're very attentive. We just thought it would be the best thing to do, and so far, it's been a very good experience.

7 years ago

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Barbara Delafosse Miami, FL

My children think I'm too old to be by myself so they got it for me as a gift. The device is definitely comfortable, however, I do have to say that I've had some payment issues with them. Besides, their customer service is not the best.

7 years ago

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Barbara Dohrn Kirkland, WA

I'm an elderly person and live alone, so I thought this service would be very helpful. I've had to use it in a few occasions and had a few false alarms as well, but everything has been satisfactory so far.

7 years ago

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Illa Gaughan Kingston, PA

My family thought I should have it after I had a severe accident. I liked it up until this year; they charged me a year worth of service in a matter of days without letting me know. I am now debating whether I will renew it next year or not.

7 years ago

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Estelle North Miami Beach, FL

My experience with them has been good so far, although I do have to say the device is too sensitive. I haven't had a problem with them in the 5 years I've had it so far.

7 years ago

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Karen

It is too easy to set off. Sleeping I will roll over and set off the siren and Emergency and sleep right through it. The person comes on and asks if I need help, thankful having someone pleasant to say no too. My grown children are happy that I have this since I live alone now.

1 year ago Edited January 10, 2024

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Bunnie Farris Greensboro, AL

Medical Alert has been my life saver a number of times since 2011. When I had a broken bone, fell and had a cut above my eye, lots of blood and on the floor. I punched my alert button and the paramedics arrived within minutes. They also call family to notify them. If you live alone as I do it’s a must for a small charge.

1 year ago

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Cynthia Toms River, NJ

Overall I am glad I have the Medical Alert systyem although I haven't fortunately had an emergency. The salesman spent a lot of time with me and was very hepful. However I am very dissatisfied with some of the companies methods. Please do not send any products in the mail that I have not requested and bill me. The more sensitive fall detector was sent with no explanation, or mention of price. I thought I was to exchange it for the one I had. Also I was billed for price lock that I had not requested This had resulted in numerous calls re bill which I still have not received all due credits , and returning device and calling back to see it if was recieved. I am 90 and don't need all this extra frustration. Also machine went off accidentally (new device and ambulance was cancelled just in time.) Also had trouble with agent helping me on phone. After finally speaking to Scott in billing today I think my next bill will show correct credits. Hope so. Scott was very helpful. Cynthia Kowalczyk

1 year ago

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Kimberly Derum White Lake, MI

I like this service for my Mom and it works well. The billing and service department have had lots of issues in the past but I think things are settling down. My Mom has the same name as another customer but they live in different states and we've had issue with that. We switched who pays for this service from my Aunt to my Mother and it was not easy to do this. However with these things said, the devices work well, and the regular service is good. We are impressed with the new 'fall' detection button that arrived last week.

1 year ago

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Patricia

It's convenient to have someone covering you in case something should happen. I live by myself and sometimes my body doesn't do what my mind is telling it. Thats what happens when you get to be a senior citizen. Medical Alert is there for me when I need them which is very comforting.

1 year ago

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Natalie

I recently purchased Medical Alert for my mother. The available app and initial set up is extremely user friendly. The cost is a bit higher than similar companies but we quickly realized that the rate includes services that are typically add-ons for others.

1 year ago

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Bonny Millard El Dorado, KS

On 6-4-21 Medical Alert took $134.84 out of my acct. for 3 months service. I returned necklace sent it back and received a bracelet instead. They billed me another$104.85 in July 27th. I called-they corrected the problem in August 3rd. In September on or about September 6th they billed me $119.85 I guessed for another 3 months service. But September 13th Medical Alert took another $104.85 from my account? I am furious because I am on Social Security? I cannot afford for them to deduct unknown charges from my account. Further my bank charged me for a transaction requiry? Tommorrow I will call them. I expect for them to correct my account immediately. I am trying to give them my business, but if they continue, I will alert the Better Business Bureau; ABC news; NBC news;CBS news (they have investigative journalists); KBI; Attorney General of Kansas, etc… Bonny😣

3 years ago

Reply from Medical Alert

Thanks so much for your feedback.

Please escalate these issues to Customer resolutions team who will sort this for you:
CustomerResolutions@medicalalert.com.

We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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CoasterRider Show Low, AZ

We have this service for our mom. She feels protected and we feel secure when we aren't able to be with her that she has help available at her fingertips. She is able to push the button on her necklace and the local EMTs come to her aid.

3 years ago Edited September 14, 2021

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Janet Kline Lutherville, MD

My neighbor has this and when she pushed her button for help this morning, she asked if they could call me. When I got the call, it came through as an unidentified caller. For some reason, I did answer. Normally, I do not answer these types of calls. I did go over and we resolve the situation. But, when I called back, no one in the company was even vaguely interested in the fact that I thought that they are not identification should come through as an emergency situation. They rather kissed me off on a subject that I think is rather important. No one in the company that I talk to would even give me the name of someone that might be able to react to my suggestion.

5 years ago

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Donna Schiro Merryville, LA

I already have a medical alert system from you all I was recently inquiring about your system for a friend of mine here whom has already had several falls I am fortunate I haven't had to use my medical alert system yet but am glad I have it in case I ever need it

6 years ago

Reply from Medical Alert

Hi Donna,
Thank you for recommending us to your friend and thanks so much for your review! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Rita Tourigny Sarasota, FL

So far, the alarm was activated 3 times....don’t know how until Rita Tourigny heard the alarm box screaming at her! Your company says, wear the wrist band at night. We will try this. I really don’t like the big unit where one can not turn the volume down.....or have the reset button on top so if the unit needs to be reset...it is easily assessable. So far we are not too happy. Your responders are great tho. Send a survey later....we will see what happens.

6 years ago

Reply from Medical Alert

Hi Rita,

Thanks so much for your feedback. Please call again if you need help figuring out the best way to wear your device so that it doesn't accidentally go off.. We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Paul Cathcart Westminster, SC

I got an immediate response after I submitted my info online. Jorge was well versed and very pleasant and easy to work with. He provided all the info necessary for me to make a decision to go ahead and get this device for my mother. The only problem I had was there was about 3 more people contacted me after Jorge. Finially I asked them to stop calling me because I was already working with Jorge. So they quit. Otherwise very pleased.

6 years ago

Reply from Medical Alert

Hi Paul,

Sorry about all the calls. Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Patricia A. or Patti Goodwin Daytona Beach, FL

Having had AND used two other alert systems: I am finding ConnectAmerica /Medical Alert to be an efficient and easy to use device: on each of the occasions, I've used it, the response has been imely; I recommend the system!!! BE SAFE!! :>)

6 years ago

Reply from Medical Alert

Hi Patricia, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Gary L Porterfield Corpus Christi, TX

My experience is very limited at this point. All devices were delivered on time and set up was not difficult. The instructions were clear and we did not have to call support for help. Testing the system went without a hitch. Fortunately we have not had to activate the system, but our experience thus far has been very positive.

6 years ago

Reply from Medical Alert

Hi Gary,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Donna Kolacki Darien, IL

Customer Service is very helpful. The response to the Medical Alert alarm is quick and efficient. If the alarm is activated accidentally, the member of the team responding is always happy to hear that my mother is fine and doesn't need medical attention. I researched and compared a variety of systems and chose Medical Alert for my mother. I'm glad I did. I do wish the website was more informative.

6 years ago

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Judy Marshall Westerville, OH

Thank God, I’ve only had “false alarms”over the past 6 years. The responders have always been professional and reassuring even when pendant accidentally pressed or dropped. Thank you. Contacts regarding billing have also been positive. New “weighted” is a little “sensitive”, but provides add’l reassurance.

6 years ago Edited September 14, 2021

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michael Hennessey Camano Island, WA

We have had for 2 years and the service has always been good. But on May 30 th pushed button and 20 minutes later they tell us they could not get 911! The good part is they followed up with investigation into what went wrong and have kept us in the loop. We know 911 was down in our area and they said by next week they will have an answer why it was down. To me that is awesome service. Anyone can give good service when no problems arise. The test is handling a problem.

7 years ago

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Karen Pulicky Detroit, MI

I bought this product for my mother, and I have to say that we have had a great experience with the product and my mother has enjoyed it as well. The customer service was really great, they were very helpful and made sure that everything was taken care of. I feel good knowing that my mom is safe and Connect America is there to help if my mom is in trouble. I would recommend using Connect America for a loved one that you want to be safe and secure.

7 years ago

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Eileen Mardis Goodman, MO

They are there when you need them In fact they are there all the time. Our electricity went out one day due to a storm and they called my Daughter to make sure I was alright and to tell me to give them a call as soon as the electric was back on so they could reset my machine.

7 years ago

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Jayme R.Sullivan Lancaster, PA

The items I've checked are the ones I've experienced.I feel safe when I have it on in the shower and I make sure I have it on when I'm by myself.I've given your name and the info to a neighbor of mine.I am very pleased with the service.Thanx,Jayme R,Sullivan

8 years ago

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Verified Customer

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Edward Hinkle

Very good service. Would highly recommend.

5 months ago

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Terry

She helped me all the way-couldn't ask for better-thanks millions---Terry

8 months ago

Reply from Medical Alert

Thank you, Terry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 10th, 2024

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Glenda The Villages, FL

We love it! It has helped us on several occasions and provides us peace of mind..

9 months ago

Reply from Medical Alert

Thank you, Glenda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Clarence Chapman Saint Paul, MN

Wish there was a volumn adjustment on the desk top unit. I can barely hear the person talking on it.

11 months ago

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Patricia

.Quick in calling for help to arrive, even if there isn’t a response from my mother. Also, I like that they call me to let me know.

7 months ago

Reply from Medical Alert

Thank you, Patricia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 10th, 2024

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Richard Hudsonville, MI

Good device for purposes. Lot of false alarms from dropping, etc, but easy to cancel. Good to have it more rather than less sensitive.

8 months ago

Reply from Medical Alert

Thank you, Richard! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

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Melanie Deboe Manhattan, KS

Associate was very friendly, patient and knowledgeable w/walking me through the steps of activating all 3 devices.

1 year ago

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Betty Chandler, AZ

They check in regularly, but not too much, to see how things are going and help with any questions or issues

1 year ago

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Gloria Ashburn, VA

Still waiting on a replacement of the necklace monitor. The battery is weak, and still waiting for this to be replaced.

1 year ago

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Carole San Jose, CA

Customer service is excellent. I've had to request new charging device twice and they responded promptly

1 year ago

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Kit Hansen Milwaukee, WI

The responsiveness to any alert even though false or a test. Have not had to use for a fall thankfully,

1 year ago Edited June 14, 2023

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Mary Barone Buffalo, NY

So far so good. The associates who helped me set it up were very nice and the monthly testing is very easy to do

1 year ago

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Larry Reeverp York, PA

They are there when you need. However when testing it might say finding the location, but sometimes it seems to take awhile.

1 year ago

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Wanda Thomas Grand Junction, CO

The product is as advertised. The people I have spoken with has been very courteous and knowledgeable.

1 year ago

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Bruce Miller Tomkins Cove, NY

I've tried other companies products and they all fell short of my needs. This product meets all of my expectations.

2 years ago

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Flora Williams Fontana, CA

I wear the medical alert on my arm and my purse just barely touch it. Medical alert called in less than a minute.

2 years ago

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Resham S. Kajley Yuba City, CA

When it comes to service, they are on top of it.When I needed help, Medical Alert was there in 15 minutes

2 years ago

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James Gutowsky Rosenberg, TX

Call process works very well. have had some minor issues with land line reliability resulting in speaker messages starting my mother.

2 years ago

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Karen

Have had good communication with staff. One time when I was bending over TOO LONG(with pendant to notify if I fell it's very sensitive! I fell

2 years ago

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SHIRLEY NYE

My necklace has gone off a couple of times accidentally and I was called immediately to see if I was okay.

2 years ago

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Kyle Ann Mler Clover, SC

My mom was talked into devices other than what I had originally ordered and we were not happy with the new equipment. We are now back to the original and satisfied.

2 years ago

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Verified Customer

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Marylin Makuch Willington, CT

It's always there. It does what it is supposed to do. People answering are kind, clear and professional.

2 years ago