Name: Medical Alert
Rating: 3.8

check_circle

Verified Customer

star star star star star_border

Pat Mobile, Alabama

It seemed to be adequate to meet my need at a better price. I haven't had to use the service yet. Very thankful.

2 months ago

Reply from Medical Alert

Thank you for your kind words! We're happy to hear that our service met your needs and provided a great value.

Aug. 11th, 2026

check_circle

Verified Customer

star star star star star

Arlene Budd, Illinois

Was recomended by a friend. Gives me a way of getting help if I fall. I live alone.

2 months ago

Reply from Medical Alert

Thank you for your review, Arlene! We're so glad a friend recommended us and that our service gives you peace of mind while living alone.

Aug. 11th, 2026

star star star star star

Lovett Seattle, Washington

Medical alert system has always been the best option for someone like me because of their service and I adapted to their system quickly

1 month ago

Reply from Medical Alert

Thank you for your kind words, Lovett! We're so glad to hear that our medical alert system has been a great fit for you and that you were able to adapt to it quickly. Knowing that our service provides confidence and peace of mind means so much to us.

Sep. 28th, 2026

star star_border star_border star_border star_border

Patrick Reilly

I paid a for an entire year of service membership totaling $327.35 in January 2026. I was told at any point should we cancel; we would receive the prorated refund for each month we did NOT use (if we paid for the year in advance...rather than month to month) amounting to $27.28 per month for each month not used. We returned the bracelet to Medical Alert in May. They received it on May 30. We were told it takes 30 days for refund. I called each 30 days and was told the calculation is still with their "Finance Department". This continued with each call up to and including August 28th. They did not process anything for the refund prior to this time. WARNING: I was then told out of the 7 months NOT used, expecting a refund of $27.28 per month ($190.96), I was getting $26 refunded. I was told that my account was charged a "restocking fee" (never disclosed) and a cancellation fee (never disclosed). I factually paid $300 for 5 months of service after the mystery fees (undisclosed, ethically improper fees). How many other senior citizens pay this each year?? I would NEVER use this company if you have a senior relative nor would I EVER pay them anything other than month to month, as they retain the majority of what you pay them for the year in advance on on horrendous fees and penalties. They are totally unworthy of trust in our experience. I intend to file complaints to their Board of Directors to look into this case. It relates a very late refund that I had to pursue monthly, and very extensive undisclosed fees and penalties. I asked their Customer Service Representative (after having learned of the horrendous undisclosed fees) if she would allow her mother to be with this company. She said nothing. (Silence). It spoke volumes. I am writing to Consumer Affairs, the Better Business Bureau and all public review sites. I don't think enough people do this and the elderly are getting financial abused by practices like this experience. Medical Alert is not worthy of trust in our short experience with them, retaining almost a year's worth of fee for 5 months of service.

2 months ago

Reply from Medical Alert

Thank you for sharing your feedback, Patrick. We sincerely apologize for the frustration you've experienced regarding your refund and account concerns.

We take these matters seriously, and our team is currently researching the issues you've raised. A representative will be reaching out to you directly to review your account and address your concerns in greater detail.

We appreciate you bringing this to our attention and value the opportunity to better understand your experience and work toward a resolution.

Aug. 31st, 2026

star star_border star_border star_border star_border

KELLY D

If I could give 0 stars I would!! This company's departments do NOT communicate with each other. They took money from my account within (5) minutes of an accidentally placed online order however since then I've had to call (12) times, talk to (12) different people, explain my situation (12) times in order to get my money back and then they refund me the wrong amount, shorting me 134.95 dollars! Now I have to call back again and talk to (4) more people and tell my situation (4) more times to be told that the remaining refund was processed however, (3) days later, no refund has been put into my account. Yet their sales team still continues to call me EVERY DAY to ask if I'm interested in one of their products!! NO I'M NOT, I'm interested in you refunding me my money!! AWFUL, don't trust your families well being with this company!!

2 months ago

Reply from Medical Alert

Thank you for taking the time to provide your feedback. We’re really sorry to hear about your experience. I have sent you a private message requesting some additional information. Thanks in advance!

Aug. 11th, 2026

check_circle

Verified Customer

star star star star_border star_border

Deann

I chose to work with medical alert when I had fallen and knew I might need help in the future. I am so much better now, and reached out to see if there would be a possibility of a bracelet instead of a necklace. I have not been able to get someone to follow through with me.

7 months ago

Reply from Medical Alert

Deann, Thank you for your feedback. I have sent you a private message requesting some additional information.

Mar. 26th, 2026

check_circle

Verified Customer

star star star star star_border

Susan

The button is too sensitive. It goes off all the time and when you press the button to say it’s an error it doesn’t work. Otherwise it is very good. I feel safe all the time.

7 months ago

Reply from Medical Alert

Susan, thank you for taking the time and sharing your valuable feedback with us. Feel free to call our customer service department at 1-800-906-0872 so that we can discuss your account with you to see if there are other options that may be a better solution for you. Please be well, safe and take care.

Mar. 19th, 2026

check_circle

Verified Customer

star star star star star_border

Diana

I am not happy with the time it takes from when I push my button to when I am actually hooked up to a person. It takes time to go through this connections and in that time I could be badly hurt that should be shortened up somehow thank you.

9 months ago

Reply from Medical Alert

Diana, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 or CustomerResolutions@medicalalert.com. Our representatives will be happy to assist.

Jan. 9th, 2026

check_circle

Verified Customer

star star star star_border star_border

Charles

.Was told when I signed up by Pam D. that price would never increase. On 10/14/25 per Catherine ?? that for additional $10.00 /month device replacement insurance. On 11/25/25 per Antwon T. that for additional $5.00/per month price was guaranteed for the next 5 years. He said he would talk to supervisor to try and get a better price and that he would get back to me the following week. I called and e-mail him 3 times since then and still have not heard back from him. I DO NOT LIKE TO BE DECEIVED OR LIED TOO. Charles M.

10 months ago

Reply from Medical Alert

Charles, thank you for your feedback. We’re sorry to hear about your experience. Please reach out to us CustomerResolutions@medicalalert.com and we'll work towards resolving this matter for you.

Dec. 19th, 2025

check_circle

Verified Customer

star star star star star_border

Marilyn

The new one out (wrist model) was not set up right. The band could not be latched so I sent it back. I'll stay with what I have. I wear both the wrist band and medical alert unit. When the medical alert is being charged I still have the wrtist band on. OIt works out fine.

10 months ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Dec. 17th, 2025

check_circle

Verified Customer

star star star star_border star_border

Jean

Wanda was very helpful when I ordered this system for my mother. When it arrived, there was no medical alert bracelet and we have tried several times to have it sent (we were told it would arrive in the mail). Set up was also difficult as there was no person available to speak with (seemed to be and AI voice). Finally was able to reach a customer service rep to help.

11 months ago

Reply from Medical Alert

Jean, thank you so much for sharing your feedback. We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Nov. 20th, 2025

check_circle

Verified Customer

star star star star star_border

Chuck

The cost per year that I paid was high enough, but I since have had to add $15 per month for a feature that I thought was standard, if I drop the device it will sound an alert. Then I get another call that I need to sign up for $5 per month insurance on the equipment that if it is broken or lost that I won't have to pay $800 plus to get it replaced. Seems like their is no end to the additional charges.

1 year ago

Reply from Medical Alert

Chuck, thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Jun. 19th, 2025

check_circle

Verified Customer

star star star star star

Liz

Someone from the company checks in regularly if they don't hear from us. And customer service called to correct some incorrect information we'd been given. I'm impressed that the company really does review the recorded calls to make sure we're given good info.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Liz! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

May. 22nd, 2025

check_circle

Verified Customer

star star star star_border star_border

Richard

I like the safety and confidence the Medical Alert gives us, and i like that a person answers to help. However, I have concerns. He fell, and the medical alert did not go off. His Apple watch called 911. and they put him on hold. when I found him, I struggled to help him get un-contorted. I called Medical alert and they said you have to press the button for 30 second. That isn't always possible. it may be buried under his clothes or he may not have use of his left hand, the right is paralyzed. it was good to know why it didn't help and so we need to make sure he always wears his Apple watch. I don't know how the product could improve to avoid these issues.

1 year ago

Reply from Medical Alert

Richard, we’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Apr. 25th, 2025

check_circle

Verified Customer

star star star star_border star_border

Barbara

First, the stars will not let me click to where there are 3 unless I am looking at it differently than most ratings that I get on other things. First, I am putting it on a 3 here because, I constantly get false "readings" or calls! I have NEVER fallen since I got this Medical alert watch back in January 2025 (I think it was January since I fell on December 22 or 23 (since I had to have emergency brain surgery I really cannot remember the exact date (and I do not remember nor have I received a hospital bill due to very good Medicare Suppliment that happens to happly pay all of my doctor bills! I have been blessed, for sure. But to continue to get false readings that have caused 3 or 4 emergency crews showing up at my home/apartment it is embarressing that they spend their time to deal with a false call when they could be helping someone that really needed the attention! I did not and do not know how to do anything other than push the button on the bottom of the watch. I have never taken a shower with it on as I do not think it is waterproof and I use VERY hot water nor do I want to wait for the watch "band" to dry before putting it back on! Those are my main conderns and the fact that I was to receive a very nice watch for Christmas and now have to have this ugly looking thing is not my most happy moment, BUT, I KNOW I need this watch.

1 year ago

Reply from Medical Alert

Barbara, thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Apr. 10th, 2025

check_circle

Verified Customer

star star star star star

Erleen

I am fortunate enough to be fairly active in my everyday activities. I find it easy to wear my little device in the day time and charge it at night. I know, if I should need help, I can push the little button and a person will respond. My family appreciates that I am willing to wear it. It's a little insurance as I live alone.

1 year ago

Reply from Medical Alert

Erleen, thank you for being part of our family and glad that you feel safe with our service. We appreciate your feedback. Please be well, safe, and take care.

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star

Elvia

I’ve been contacted several times immediately after hitting my alert watch, even by mistake…A sign of the ability to provide the service when needed. In addition, service representatives are professional, kind and respectful.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Elvia! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Feb. 20th, 2025

check_circle

Verified Customer

star star star star star

Vivian Logan

1 year ago

Reply from Medical Alert

Thank you for your kind words, Vivian! We’re thrilled to hear that your experience with us has been positive. Your safety and peace of mind are our top priorities, and we're glad that we could be there for you when you needed us.

Dec. 16th, 2024

check_circle

Verified Customer

star star star star star

Kathleen

Response is wonderful. We have the we have the watches. Unfortunately my husband is hard of hearing so he doesn’t know if his watch goes off and EMS has come out twice when not needed. The watch does not vibrate but only talks to you and he can’t hear it.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

check_circle

Verified Customer

star star star star star

Jo

I did my research and picked Medical Alert for their excellent ratings by independent raters. Then I got a really good price for all I received--including a door lock. They have been responsive when I asked for a new cord for my button, and have always answered very quickly when I have called with questions. I recommend this company.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

check_circle

Verified Customer

star star star star star

Alice

It’s a wonderful device but the one thing I don’t understand I paid for a lockbox and I never received it so that’s the only bad thing I talked to fella on the phone and I paid $23 and some change a month but never received the lockbox for my mom‘s house

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

May. 8th, 2024

check_circle

Verified Customer

star star star star star

Susan

It hiver me comfort to know help will be available when i really need it. I have fallen more times than i can count. Because of my knees & insufficient strength in my arms i cant get myself up again. It is a tremendous help to have competent people to help me to my feet & make sure i really am ok.again.

2 years ago

Reply from Medical Alert

Thank you, Susan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

check_circle

Verified Customer

star star star star star

Judith

When I accidentally pushed my medical alert button in my jeans pocket by leaning into a table and didn't yet know how to stop the call, we had two EMTS coming through our front door within minutes by accessing the lockbox outside near the door. It was all very impressive both the response time and the attitude of the two responding techs.

2 years ago

Reply from Medical Alert

Thank you, Judith! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 10th, 2024

check_circle

Verified Customer

star star star star_border star_border

Tom Tribley

I got this for my 92 year old mother after a near fatal battle with Covid. She’s actually used it once already, and I have to give them high marks for the expeditious service they provided. They called the ambulance and then me, and though I’m only 5 minutes from her, the EMT’s were already in the house and attending to her before I got there! High marks for that! So why did I only give 3out of 5 stars? That’s due to the relentless hounding that their sales staff hammers you with after the purchase! Calling under the auspices of “have you tested your pendant lately?”, the call quickly turns into a sales pitch to get you to buy add ons! Two weeks after my mother used hers in a situation that had her transported to the hospital, the sales people called once again saying “the pendant hasn’t been tested or used!”. Once again, just an ill researched attempt to make another sale!

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 10th, 2024

check_circle

Verified Customer

star star star star star

Teresa

In the second week that I had it I had to push the button and they answered me right away. They Hecould hear me saying something but not understand but asked if I needed help and heard me say yes and sent the ambulance. I don’t like that they want to tack on $7.99 month for damage insurance.

2 years ago

Reply from Medical Alert

Thank you, Teresa! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 10th, 2024

check_circle

Verified Customer

star star star star_border star_border

Michelle Wilson Philadelphia, PA

I'm happy with the medical alert except for one thing that bothers me (1) I wear it all time as instructed. (2) I have both the pendant and the wrist bracelet, but I am a Decorative Artist and I paint large decorative items such as chairs, end tables, trunks, etc., which require moving them around, etc. to paint them. In the process, I have very frequently accidentally brushed them and set off the alarm. I live alone and the base is downstairs so I do not know I've done it until the ambulance and attendants are at my door. This could so easily be prevented if the button on my person could make a sound or beep when accidentally set off and I could cancel it. It makes no sound and I cannot hear the alert from upstairs in my studio. This has happened 10 or 12 times in the last couple of years. I do however appreciate the prompt response the teams give to the alarms. In the event it was a necessay alert they are very quick, responsive and so caring.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 10th, 2024

check_circle

Verified Customer

star star star star star

Minerva Saint Charles, IL

it is easy to set up and just wear it. the only trouble I have is when I accidentally lean on something and pushes the button. I wish it was less expensive. the button works fine and the response from the company is excellent.

2 years ago

Reply from Medical Alert

Thank you, Minerva! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

check_circle

Verified Customer

star star star star star

Marcia Issaquah, WA

I feel like medical alert is really watching over me. I accidentally dropped my alert after I had taken it off and my mobile device sounded right away. In the past I have had it connect with a live person to double-check and be sure I was okay. They are so thorough and understanding.

2 years ago

Reply from Medical Alert

Thank you, Marcia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

check_circle

Verified Customer

star star star star star

Carol

I'm well pleased with Medical Alert. The only problem I've had is has been that one day, a week or so ago, the Life Squad visited me twice in one day, because the alert button summons them, though I hadn't pressed the button

2 years ago

Reply from Medical Alert

Thank you, Carol! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

check_circle

Verified Customer

star star star star star_border

Donald Carol Stream, IL

It is cumbersome in that it uses the landline. In one situation, the response was not quick enough that we actually had to initiate a call to 9-1-1 and could not use the landline but a cell phone. While on the cell phone with dispatch is when the Medical Alert team came over the system to ask if we needed assistance. Otherwise, the response has usually been timely even with a false alarm.

3 years ago

check_circle

Verified Customer

star star star star star

Sharon Eureka, MO

Great company. I bought this service for my mom and she has “accidentally “ set the watch off several times. The people were kind and understanding and complain supportive of my mom. It is a comfort to know this company is there for her and a button away.

3 years ago

check_circle

Verified Customer

star star star star star

Roberta Martinez, CA

3 years ago

check_circle

Verified Customer

star star star star star_border

Paula Nelson Middletown, VA

I do have a problem I think my emergency call list might have a problem that I'll address by calling you. It appears my home number and my emergency call number is the same so when they call my emergency contact number they got a busy I assume you were calling me on my home number as well. It just seems to be a set up issue and I need to get in touch with you for that. Other than that I think the system is wonderful it does everything that I need for it to do and more.

3 years ago

check_circle

Verified Customer

star star star star star

Elida Epperson Sherman, TX

Every time I have spoken to Medical Alert, I have been very pleased with the people I have spoken to. My issue has been resolved on the first call. Today I spoke with a lady who was exceptionally pleasant and it was joy having spoken with her.

4 years ago

check_circle

Verified Customer

star star star star star

Susan Heminger Tiffin, OH

My 95 year old mother in law has caused some accidental calls by unplugging or leaving phone off the hook and they have been wonderful about it. She fell once and they called but luckily she was okay. I've feel comfortable knowing she has this reasonably priced service.

4 years ago

check_circle

Verified Customer

star star star star star

Annabel Smith Spring Lake, MI

It gives the customer peace of mind knowing their call for help is going to be answered promptly. I have not had to use my Medical Alert for an emergency. However, when testing the Medical Alert the personnel answers promptly and courteously.

4 years ago

check_circle

Verified Customer

star star star star star

Charles Hirschauer Batavia, OH

Fortunately I haven't had a fall since getting Medic Alert, however each time I have accidently dropped it or bumped the button, they have immediately came on over the speaker to ask if I am alright. This makes me feel very safe!

4 years ago

check_circle

Verified Customer

star star star star star_border

JoAnn Gatti

The Medical Alert team is very responsive to your pushing the alert button. However, the alert button is very sensitive and even pulling a jacket sleeve over the alert has set it off. Also, the necklace alert button is as sensitive. It has been set off by hitting the button against a table edge! As I said, the response has been great. I am embarrassed by the fact that the team has to take time so often to answer my false alerts!

4 years ago

check_circle

Verified Customer

star star star star star

Beverly Aspenleiter Novi, MI

One day I threw my jeans on my bed.I forgot my alert button was in my pocket. A voice came on and said I have detected a fall. If not press the button. This is the first time it happened, but it sure gave me a wonderful feeling of security. I recommend this for anyone that lives alone . I didn't think I needed one, but I sure am glad I have it.

4 years ago

check_circle

Verified Customer

star star star star star

Robert H Kammer Silver Spring, MD

They always respond. So far all of my calls have either been unintended or unrealized calls. I am suprised how quickly they respond, even when I'm in the shower and can't answer their call. Someone was at the door even before I could get out of the shower.

4 years ago

check_circle

Verified Customer

star star star star star

Deb Williams Lakewood, NJ

I have used Medical Alert for many years for my Aunt. Terrific company, excellent support & customer service. Just had to cancel because my Aunt is now living where they supply the alert system. Had no problems cancelling and told the representative that I would highly recommend their services. Totally 5 Star!

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Doris Beamish Lake Zurich, IL

Sadly to say, I am not completely satisfied with Medical Alert. The help I get when needed as been great. However, most every month I get a call to check my unit which is just a chance to pressure me to invest in more available items offered. I am not able to afford any more than what I already have and tell the caller this every time. I am 88 years old and living on SS. This month I did get someone who offered to change all this, help me with unwanted costs on my last 2 bills and a name and number to call should my complaint be taken care of. Hope in Sept. I do not get another "pressure to invest call". There is no way I will be getting anymore money. Sorry!"

5 years ago

Reply from Medical Alert

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Please escalate any other questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Mary Jo Robinson Sheboygan, WI

We bought this for my mother in law after father in law passed away ~ it has been a god send ~ their communication ~ fast response & overall satisfaction along with price I am a property manager for seniors & I recommend Medical Alert

5 years ago

check_circle

Verified Customer

star star star star star

Lynn Brown-Jones Denver, CO

This is my first try and I have found it an interesting experience since each time the alarm has been used it was an accident, The first experience was not pleasant the second time I learned it can be used when I am at a location with a medical emergency. This was very helpful information.

5 years ago

check_circle

Verified Customer

star star star star star_border

Joan Helgeson San Francisco, CA

I think that your people do a terrific job! I have had some troubles with the equipment. The older version of my necklace was great, even with fall detection. The first new version also had fall detection but it was so sensitive that it would go off every time I was riding my mobility scooter. I now have a necklace without fall detection and a second one with fall detection but I don't wear it.

5 years ago

check_circle

Verified Customer

star star star star star

Deldira Shelton Houston, TX

Give peace of mine while living alone. During the winter storm my daughter received a call from medical alert to notify her that they had received irregular signals from her equipment. I was because her power had gone out due to the storm storm.

5 years ago

check_circle

Verified Customer

star star star star star

Mary Margaret Flynn San Carlos, CA

Does the job perfectly, called several times for my husband now deceased. And I feel safer here with myself but will soon move to assisted living situation. But your service which keeps me safe will be the last thing I disconnect, and then only after I have totally moved out of the house and into the senior home.

5 years ago

check_circle

Verified Customer

star star star star star

Peggy Wilson Knoxville, TN

They have called in paramedics to help me get up when I fall or when I am sick. The equipment is really good. The call button has a case to use. It can go in a purse or on a belt. Also, like the bracelet option instead of the necklace. When I wear the necklace, I set it off accidentally. Staff have always been friendly and helpful.

5 years ago

check_circle

Verified Customer

star star star star star

C Atkinson Mechanicsville, VA

Satisfied multiple needs. The monitoring station was placed where my son can hear the alarm from his bedroom. I can trigger the alarm from my bedroom to summon him. He can turn off the alarm quick enough that Med Alert does not need to respond, while coming to render me assistance.

5 years ago

check_circle

Verified Customer

star star star star star

Robin Payne (daughter of Harold A. Wagner, Sr.) Port Saint Lucie, FL

My Dad will be 92 this year. He has accidentally pressed the "Button" a few times, and they always alert me right away. An ambulance has showed up at his home a couple of times be for the cancelled call is made. That tells me they are on the ball. I live about 50min from Dad and feel comfortable that he is in the hands of Medical Alert.

5 years ago

Reply from Medical Alert

Hi Robin,

Thanks so much for your feedback! It's always great to hear from caregivers. We appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America Medical Alert

Jan. 26th, 2021