Name: Medical Alert
Rating: 4.2

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Verified Customer

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Mary Bowers Wheat Ridge, CO

After I lost my husband I was alone; I had no children, no grandchildren, nobody. I just felt I needed somebody and this medical alert system was my first choice. I haven't had to use it, but I feel safe wearing it, I put it on in the morning and wear it all day long. Their representatives are very kind, understanding and knowledgeable, always wanting to help making sure I understand how my device works. Medical Alert provides confidence and comfort!

7 years ago

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Verified Customer

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Claude Anderson Bullhead City, AZ

Most of the time I don't even know I'm wearing it. I charge it every night about the same time or so and then it's on for a good 8 hours. Their representatives are very polite when I accidentally set it off, they're right there to check on me anyway. I'm very impressed with the clarity of how they speak to me - it's as if we are almost in the same room. I don't have any problems with not understanding them. I remember I checked them out, to me it sounded the best company and it runs about a dollar and a half or so per day, it's pretty cheap security. I am honesty pleased with it.

7 years ago

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Verified Customer

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David Lawton Thomson, IL

Their customer service is great. They've been very knowledgeable and they answer all of my questions. They're very helpful. I test it once a month to make sure that the system is working fine and they're right here 24/7. I wear it everyday and can go anywhere with it. I don't have to be around home and if I go out of the country they will find me if something happens.

7 years ago

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Verified Customer

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Barbara Smith Grove City, OH

My overall experience has been great. I got Medical Alert because I wanted the GPS, to talk right into the microphone to tell what I need, and also because they're less expensive. Anytime I've talked to them it's been my error but they're right there making sure I am fine. When I was on vacation, I accidentally threw my device on the bed and it called right away. I was actually on an island and they found me. I was very impressed with that.

7 years ago

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Verified Customer

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Mildred Whitwer Lancaster, PA'

I've been getting advertisements from some other companies. Now that I've got Medical Alert I don't need anything different. I'm thankful that I haven't had to use it for anything but it gives me great satisfaction to know that it's there if and when I need it. The representatives have been very helpful, very polite, and I never leave a conversation with a question. They've answer anything I ever had to ask.

7 years ago

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Verified Customer

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Jean Saint Louis, MO

They have served us well for our aging mother on several occasions. More specifically three weeks ago when my mother phoned me wanting me to come to her, over 30 miles away, because she didn't feel well. After hearing her symptoms I told her to push medic alert immediately and I would meet her at hospital. My mother was suffering a heart attack and we were told by her physicians if she had not called she may have died. Thank you from a grateful family!

7 years ago

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Verified Customer

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Aylo Williams Conway, SC

We love it! My mom and I just absolutely love it. It gives me the freedom to leave the house occasionally without leaving her helpless. If I described their customer service, I'd say they have me at the highest satisfaction. We've just been so happy with them because I've left her alone a couple of times, and my mom has had to use them. They call me and the police. They are just awesome! If someone has an elderly parent, this service gives you a little more freedom. You don't worry as much because you know that if something happens, they have your back.

7 years ago

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Verified Customer

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Gayla Breedlove Red Oak, AR

They're really nice people. I've accidentally pressed the button before and they came on the speaker right away to make sure I was alright. My mother had the same experience and it was really good. They were nice and fast when needed. I lost my husband in December, so I'm here at the end of the road by myself; I just needed something in case I fall and can't get up.

7 years ago

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Verified Customer

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Jane

They are very helpful and extremely nice to talk with about any problem or concern

2 months ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Sandor

I like the prompt response that I get whenever the alarm goes off and the courtesy of the employees when speaking with them.

4 months ago

Reply from Medical Alert

Thank you, Sandor! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 8th, 2024

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Verified Customer

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Alvin

The medical alert is primarily for my 98 year old dad who still lives alone. He handles it well and I feel better knowing he can just push the button.

5 months ago

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Verified Customer

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Laurel

Too many phone calls back to back regarding same issue. When a customer test the system it should be noted so EVERYONE in the company knows. It would be nice to have a standard phone number when you call me. I don’t like to answer phone numbers I don’t know.

6 months ago

Reply from Medical Alert

Thank you, Laurel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Susan

I like my med alert pendent very much especially if I m shoveling or doing yard work Give me a piece of mind and we'll bring MY children are also pleased I have one, also!

7 months ago

Reply from Medical Alert

Thank you, Susan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 10th, 2024

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Verified Customer

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Cornelia Lynchburg, VA

I like that they check in on me. I forget to test monthly and they call. I don’t like that they use a phone number from a small nearby town. I know no one there and so do not answer the call.

9 months ago

Reply from Medical Alert

Thank you, Cornelia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Evelyn Delray Beach, FL

I feel very safe, especially if you are alone , elderly or incapacitated. It feels like someone is always their. I highly recommended having a friend at your side like Medical Alert.

9 months ago

Reply from Medical Alert

Thank you, Evelyn! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Willie Lawrenceville, GA

I am a firm believer in medical alert I purchased this for my mom and she has used it a lot it is nice since my mom lives by herself I don’t worry because she knows how to use it and she is not afraid to use it

9 months ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Mary Gig Harbor, WA

This is such a great thing to own I can leave my elderly parents alone with complete ease of mind because if anything happens they can get help immediately. And I get a call advising me of the situation

10 months ago

Reply from Medical Alert

Thank you, Mary! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Birgitta Palm Desert, CA

I in the beginning of having MedicalAlert I pushed the button by mistake without being aware of it and when I did not respond the Medical Alert’s telephone call they sent out an ambulance to check.

10 months ago

Reply from Medical Alert

Thank you, Birgitta! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Jean DeMotte, IN

I had a problem with the charger not working all the time & was sent a new one. Thankfully I have never had an emergency, but did press it by accident once and someone answered quickly.

11 months ago

Reply from Medical Alert

Thank you, Jean! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Lonna Herndon, VA

Just knowing it is there!!! I take it with me when I go out and it is there when I am home. I have some health problems and at night, I hang it on my night stand. I can reach it without getting out of bed.

11 months ago Edited November 8, 2023

Reply from Medical Alert

Thank you, Lonna! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Daniel OLeary Monee, IL

The dispatch is usually quick to respond and asks pertinent questions to ensure that it is not a false an alarm and that help is actually needed. They also inquire as to what is the cause for the need for help

11 months ago

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Verified Customer

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Sarita

I feel confident of being serviced when in need.

1 month ago

Reply from Medical Alert

Thank you, Sarita! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Linda

Knowing I have help right at my fingertips

1 month ago

Reply from Medical Alert

Thank you, Linda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Donald Carol Stream, IL

It is cumbersome in that it uses the landline. In one situation, the response was not quick enough that we actually had to initiate a call to 9-1-1 and could not use the landline but a cell phone. While on the cell phone with dispatch is when the Medical Alert team came over the system to ask if we needed assistance. Otherwise, the response has usually been timely even with a false alarm.

1 year ago

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Verified Customer

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Sharon Eureka, MO

Great company. I bought this service for my mom and she has “accidentally “ set the watch off several times. The people were kind and understanding and complain supportive of my mom. It is a comfort to know this company is there for her and a button away.

1 year ago

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Verified Customer

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Roberta Martinez, CA

1 year ago

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Verified Customer

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Paula Nelson Middletown, VA

I do have a problem I think my emergency call list might have a problem that I'll address by calling you. It appears my home number and my emergency call number is the same so when they call my emergency contact number they got a busy I assume you were calling me on my home number as well. It just seems to be a set up issue and I need to get in touch with you for that. Other than that I think the system is wonderful it does everything that I need for it to do and more.

1 year ago

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Verified Customer

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Elida Epperson Sherman, TX

Every time I have spoken to Medical Alert, I have been very pleased with the people I have spoken to. My issue has been resolved on the first call. Today I spoke with a lady who was exceptionally pleasant and it was joy having spoken with her.

2 years ago

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Verified Customer

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Susan Heminger Tiffin, OH

My 95 year old mother in law has caused some accidental calls by unplugging or leaving phone off the hook and they have been wonderful about it. She fell once and they called but luckily she was okay. I've feel comfortable knowing she has this reasonably priced service.

2 years ago

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Verified Customer

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Annabel Smith Spring Lake, MI

It gives the customer peace of mind knowing their call for help is going to be answered promptly. I have not had to use my Medical Alert for an emergency. However, when testing the Medical Alert the personnel answers promptly and courteously.

2 years ago

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Verified Customer

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Charles Hirschauer Batavia, OH

Fortunately I haven't had a fall since getting Medic Alert, however each time I have accidently dropped it or bumped the button, they have immediately came on over the speaker to ask if I am alright. This makes me feel very safe!

2 years ago

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Verified Customer

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JoAnn Gatti

The Medical Alert team is very responsive to your pushing the alert button. However, the alert button is very sensitive and even pulling a jacket sleeve over the alert has set it off. Also, the necklace alert button is as sensitive. It has been set off by hitting the button against a table edge! As I said, the response has been great. I am embarrassed by the fact that the team has to take time so often to answer my false alerts!

2 years ago

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Verified Customer

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Beverly Aspenleiter Novi, MI

One day I threw my jeans on my bed.I forgot my alert button was in my pocket. A voice came on and said I have detected a fall. If not press the button. This is the first time it happened, but it sure gave me a wonderful feeling of security. I recommend this for anyone that lives alone . I didn't think I needed one, but I sure am glad I have it.

2 years ago

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Verified Customer

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Robert H Kammer Silver Spring, MD

They always respond. So far all of my calls have either been unintended or unrealized calls. I am suprised how quickly they respond, even when I'm in the shower and can't answer their call. Someone was at the door even before I could get out of the shower.

2 years ago

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Verified Customer

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Deb Williams Lakewood, NJ

I have used Medical Alert for many years for my Aunt. Terrific company, excellent support & customer service. Just had to cancel because my Aunt is now living where they supply the alert system. Had no problems cancelling and told the representative that I would highly recommend their services. Totally 5 Star!

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Mary Jo Robinson Sheboygan, WI

We bought this for my mother in law after father in law passed away ~ it has been a god send ~ their communication ~ fast response & overall satisfaction along with price I am a property manager for seniors & I recommend Medical Alert

3 years ago

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Verified Customer

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Doris Beamish Lake Zurich, IL

Sadly to say, I am not completely satisfied with Medical Alert. The help I get when needed as been great. However, most every month I get a call to check my unit which is just a chance to pressure me to invest in more available items offered. I am not able to afford any more than what I already have and tell the caller this every time. I am 88 years old and living on SS. This month I did get someone who offered to change all this, help me with unwanted costs on my last 2 bills and a name and number to call should my complaint be taken care of. Hope in Sept. I do not get another "pressure to invest call". There is no way I will be getting anymore money. Sorry!"

3 years ago

Reply from Medical Alert

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Please escalate any other questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Lynn Brown-Jones Denver, CO

This is my first try and I have found it an interesting experience since each time the alarm has been used it was an accident, The first experience was not pleasant the second time I learned it can be used when I am at a location with a medical emergency. This was very helpful information.

3 years ago

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Verified Customer

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Joan Helgeson San Francisco, CA

I think that your people do a terrific job! I have had some troubles with the equipment. The older version of my necklace was great, even with fall detection. The first new version also had fall detection but it was so sensitive that it would go off every time I was riding my mobility scooter. I now have a necklace without fall detection and a second one with fall detection but I don't wear it.

3 years ago

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Verified Customer

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Deldira Shelton Houston, TX

Give peace of mine while living alone. During the winter storm my daughter received a call from medical alert to notify her that they had received irregular signals from her equipment. I was because her power had gone out due to the storm storm.

3 years ago

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Verified Customer

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Mary Margaret Flynn San Carlos, CA

Does the job perfectly, called several times for my husband now deceased. And I feel safer here with myself but will soon move to assisted living situation. But your service which keeps me safe will be the last thing I disconnect, and then only after I have totally moved out of the house and into the senior home.

3 years ago

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Verified Customer

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Peggy Wilson Knoxville, TN

They have called in paramedics to help me get up when I fall or when I am sick. The equipment is really good. The call button has a case to use. It can go in a purse or on a belt. Also, like the bracelet option instead of the necklace. When I wear the necklace, I set it off accidentally. Staff have always been friendly and helpful.

3 years ago

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Verified Customer

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C Atkinson Mechanicsville, VA

Satisfied multiple needs. The monitoring station was placed where my son can hear the alarm from his bedroom. I can trigger the alarm from my bedroom to summon him. He can turn off the alarm quick enough that Med Alert does not need to respond, while coming to render me assistance.

3 years ago

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Verified Customer

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Robin Payne (daughter of Harold A. Wagner, Sr.) Port Saint Lucie, FL

My Dad will be 92 this year. He has accidentally pressed the "Button" a few times, and they always alert me right away. An ambulance has showed up at his home a couple of times be for the cancelled call is made. That tells me they are on the ball. I live about 50min from Dad and feel comfortable that he is in the hands of Medical Alert.

3 years ago

Reply from Medical Alert

Hi Robin,

Thanks so much for your feedback! It's always great to hear from caregivers. We appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America Medical Alert

Jan. 26th, 2021

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Verified Customer

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Carol Searfoss

They respond quickly when the alert goes out. I would offer different color or designs for the alert bracelet. I only use my fall detector occasionally because there were many false alerts. Nobody asked me about the lockbox when I spoke to the sales person. Too many addon charges.

3 years ago

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Verified Customer

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Beverly Murphy.

My Mother had a medical emergency in May, and it was handled quickly and efficiently. She has also pushed the button by accident a few times, and the person responding is always kind and understanding.

4 years ago

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Verified Customer

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Carolyn Cox

Any time if I accidentally hit my alarm or just for Testing it Testing. They respond immediately, I feel at peace knowing that if I do have a fall or and merchants II have it right here close to me and I can just push my button and know somebody will know I'm in need of help

4 years ago

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Verified Customer

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Doris M Johnson

Because many times I've accidentally bumped it and they are on it immediately they call me one time I was outside and the rescue squad pulled up and I didn't even realize that I bumped it so they are definitely a very good company

4 years ago

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Verified Customer

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Jane Ellicottville, NY

They've called me a couple of times because they seem to get some sort of alert from my device around my neck. They called me at times when they seemed to think that something was going wrong. They've always been good. They did call me once when I hadn't been doing the monthly check just to make sure everything was okay with the whole device.

5 years ago

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Verified Customer

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Linda Herington, KS

It always functions, I test it on a regular basis. I haven't had any issues except one time I had an issue with the equipment and it was taken care of immediately. It makes me feel a little more confident even when I am alone because it gives me a sense of security everywhere I go.

5 years ago