Name: Medical Alert
Rating: 4.2

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Verified Customer

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Debbie Padbury

Service is good and merchant divine is excellent

4 years ago

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Verified Customer

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Dixie Terpstra Grand Rapids, MI

They go above and beyond to help you out.

4 years ago

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Carole Powell, niece

Responded quickly and got help for her and advised family

4 years ago

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Cathy

Reliable. Kind, supportive staff. Some issues with pendant device.

4 years ago

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carol oneill purchased for mom..Beryl Daigle

the pendant is very heavy//cant get mom to wear ,may use the small one .the one for the shower..

4 years ago

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Anne teel

They have always been helpful whenever I've needed them

5 years ago

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James Ward

Very courteous and excellent customer service.

5 years ago

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Cathy Hamilton

New pendant with the fall alert is way too sensitive and seems to go off without cause, so much so that Audrey will not wear it when sleeping.

5 years ago

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Verified Customer

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Elbert "Bud" McMullin

Sloppy handling of situations that are slightly out of the ordinary. Reps too specialized.

5 years ago

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Verified Customer

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Anonymous Sparks, NV

It is very convenient and when I accidentally set off my alarm, they call me.

5 years ago

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Verified Customer

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John Wichita, KS

We used it once and it took about nine minutes and then fireman was over here.

5 years ago

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Verified Customer

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Dolores Danville, PA

It works well and is a good system and I like the price.

5 years ago

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Verified Customer

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dale

I can wear it in the shower, out in the yard, anywhere.

5 years ago

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Verified Customer

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Thomas Urban

just knowing that it there when i need it

5 years ago

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Verified Customer

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Carolyn Darstek

Helps me feel safe since I tend to fall!

5 years ago

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Verified Customer

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Cheryl Kaderly

It is too sensitive. It goes off and I don't even know I touch it.

5 years ago

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Verified Customer

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Lorraine Philadelphia, PA

The only thing that I don't like about it is that you have to charge the battery all the time.

5 years ago

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Clint Aberdeen, ID

They do call to check up on you to make sure everything is working.

5 years ago

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Ruth

They are very knowledgeable to deal with.

5 years ago

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ROSEMARIE V. CARNLEY New Caney, TX

QUICK RESPONSE WHEN ALERT BUTTON IS ACTIVATED

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jan. 4th, 2019

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Verified Customer

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Anita Hanley Woodridge, IL

changed systems was given a credit figure and ultimately received &100.00 less and could not resolve it with customer service

5 years ago

Reply from Medical Alert

Hi Anita,

Please call Barb on our escalation team to sort this issue at: 800-226-5400, Ext. 0057.

We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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John Dubuque, IA

Accidentally I sent signals, maybe three or four times by accident, and right away they responded.

5 years ago

Reply from Medical Alert

Hi John,

Glad to know your device is working as it should! Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Carol Cincinnati, OH

I have tested it several times and it always works when I test it.

5 years ago

Reply from Medical Alert

Hi Carol,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Colleen sampson

They have regularly check in with my mom which makes her feel safe

5 years ago

Reply from Medical Alert

Hi Colleen,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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D. Maxine Beyer Hubbard, OH

Too many calls about "low battery" and told it would reset itself.

5 years ago

Reply from Medical Alert

Hi Ms. Beyer,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help fixing your battery issue.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Maureen Oklahoma City, OK

They make sure I have supplies and check that I do.

6 years ago

Reply from Medical Alert

Hi Maureen,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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anonymous Sacramento, CA

If I accidentally hit it, they return my call promptly.

6 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Arlene Northern Cambria, PA

They're pretty good they call me when needed when I fall down.

6 years ago

Reply from Medical Alert

Hi Arlene,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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L. Anderson Mount Union, IA

Always there, very polite, immediate help

6 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Judy White Plains, NY

Quick response, sensitive to patient's needs.

6 years ago

Reply from Medical Alert

Hi Judy,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Patricia Campbell Vienna, VA

Great product. Great customer service and support.

6 years ago

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Verified Customer

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Gladys Hemet, CA

They are there immediately when your alarm goes off

6 years ago

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Verified Customer

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Daughter Canton, MO

Great service. When you call, they respond.

6 years ago

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Verified Customer

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Charlotte Cambridge, NY

They keep in touch and answer any questions with patience.

6 years ago

Reply from Medical Alert

Hi Charlotte,

Thanks so much for your review! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jul. 18th, 2018

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Verified Customer

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Kendall Baltimore, MD

I know that im safe and the response is always fast

6 years ago

Reply from Medical Alert

Hi Kendall,

So glad you're staying safe with Medical Alert! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jul. 18th, 2018

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Verified Customer

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Dorothy Dhom

Always on Alert & device lets me know when charging.

6 years ago

Reply from Medical Alert

Hi Dorothy,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Mike

It works great at home or when traveling

6 years ago

Reply from Medical Alert

Hi Mike,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Ann

Mine stopped working so had to have new one sent to me; otherwise 5 stars.

6 years ago

Reply from Medical Alert

Hi Ann,

Great to hear! Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Barbara Michals

good service when needed; reasonable prices

6 years ago

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Verified Customer

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Alice Gaylord, MI

It is not perfect.it is very sensitive and goes off to easy.

6 years ago

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Verified Customer

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Janet

Works like it's supposed too, havent had any problems whatsoever.

6 years ago

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Verified Customer

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Annonymous

It always brings help whe I have a fall.

6 years ago

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Verified Customer

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Annie

They have followed thru when for some reason my phone isn,t working.

6 years ago

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Verified Customer

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Blanch

There's always a friendly response without a long wait.

6 years ago

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Verified Customer

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Anonymous Dixon, CA

very helpful in need of assistance and rated very good

7 years ago

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darlene Orland, CA

It gives greater independence to my mother-in-law

7 years ago

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marilyn Pinckney, MI'

been a big help with my mothers security

7 years ago

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Verified Customer

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Sallie Jackson Selma, AL

They always respond if I accidentally push a button

7 years ago

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Verified Customer

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B. Blevins Campbellsville, KY

reliable, knowledgeable customer service agents

7 years ago

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C M S Whitehall, PA

Got a rude man when t trying to get a button that fit my wrist without falling off.

7 years ago