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One Call Alert

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6.4

Overall Score

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Bonnie Loebel Sarasota, FL

Thus far have had no need to use. However, feel freedom and safe knowing that when needed the connection will be made

3 years ago

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Noel Beecher Bremerton, WA

I am extremely impressed with this system and how quickly you get a response. Employees are always friendly as well.

3 years ago

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Tonya Sun City Center, FL

I like that I have two of them. I have the necklace and the bracelet. They are very knowledgably in customer service.

3 years ago

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Karla Ooltewah, TN

The best thing about One Call Alert is their courtesy and helpfulness. Their device is also easy to use.

3 years ago

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Jane De Bary, FL

I test it monthly but fortunately haven’t had to use it for an emergency. Whoever helps is very helpful.

3 years ago

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Nancy Lakeland, FL

Quick response to alerts, helpful customer service, very friendly and knowledgeable sales associates

3 years ago

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Stephen Bryan, OH

My husband has the machine and he fell and they called right away to tell me that he had fallen. It works good.

3 years ago

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Richard Sarepta, LA

I don't like that I can't put it in my front pocket. I've tested it and they got to me. I'd recommend it to anybody.

3 years ago

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Susan Flowery Branch, GA

I hit it by mistake once and it took a long time for the call. It took a couple of minutes. They weren't right there 8 alerts. I like it's little and I can go in the shower with you and everywhere you go.

3 years ago

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Reply from One Call Alert

We would be happy to review the alarm that you mentioned and the time you waited for an operator. Please give us a call at 800-931-9098. We look forward to speaking to you soon!

Jun. 25th, 2020

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Patricia Vancouver, WA

I am hard of hearing and when it did go off I could not hear it. When I did have to use it every thing went fine.

3 years ago

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Linda Holgate, OH

I've accidentally pressed the button and they were right on checking on me, making sure I was alright.

3 years ago

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Darlene La Porte, IN

They're very conscientious of the customer and very pleasant. I don't like the string that goes around your neck.

3 years ago

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Dolores

They have answered calls when I test the machine. I tested it three weeks ago and it worked just fine.

3 years ago

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Juanita Baldwinsville, NY

The agent I spoke with definitely tried to provide me the best information that he could to assist me.

3 years ago

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Rosemarie Manning Salem, NH

Kind help that seem to know the product and have solutions to adapting the system to individual needs.

3 years ago

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Dorothea barrs Phoenix, AZ

No problem so far the company is very polite and I feel safe with them and I thank you very much for your service

3 years ago

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Helen Murnin

Prompt reaction to calls. Husband has Alzheimer's and keeps pressing alarm. Staff is understanding and kind.

4 years ago

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Ruth Wagner Elk Grove, CA

Always answer and send help. the alert machine seems to be always working correctly and Batteries are sent when needed

4 years ago

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Irene Saranac Lake, NY

I have accidentally hit the button a couple of times and I received a call immediately asking if I needed help

4 years ago

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Janet Marshall, AR

When I needed it, they were there. One Call Alert came right over and helped me get to the hospital.

4 years ago

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James Hattiesburg, MS

One Call Alert is convenient and very prompt. I am very happy with it. I'd recommend it very highly.

4 years ago

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Sandra Houston, TX

Done everything I think they're supposed to. When it is low on batteries, they have gotten in touch with me.

4 years ago

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Margaret Deer Park, NY

I've had it for 3 years and it's been very good to me. I test it every month there is nothing I dislike about it.

4 years ago

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Celia Hallettsville, TX

I used it and it works fine. I sat down and couldn't get up so I had to use it to get them to come help me up.

4 years ago

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anonymous Dover, DE

The staff is polite and willing to help. The band is convenient. I can wear it on my arm and go outside and I don't have to worry about it.

4 years ago

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Oliver Humble, TX

I dislike the fact it can't be used away from the home. We tested it and it generally works. We've got a very quick response and I'm happy with that.

4 years ago

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Augustine

I've used it 3 times and it's worked very well. It's a very good device. I've had it quite a while now.

4 years ago

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Thomas Claremore, OK

I like it because it's there, it's handy. I've tested it and everything was fine. It's been good for us.

4 years ago

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Ruth Jacksonville, FL

Whenever I need them they are there. The service is good. I needed a new necklace and it got here in 2 or 3 days.

4 years ago

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David Stow, OH

They do answer my call. It seems like I have to recharge about every two or three days and that's not exactly the best.

4 years ago

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Effie Lake Jackson, TX

They are very prompt. Every time we tested it or every time it's been pressed, we have gotten somebody right away.

4 years ago

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Dianne Beaufort, NC

They are very good whenever I press the button. They are very punctual and they'll make sure that everything is okay.

4 years ago

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Sally Schenectady, NY

I dislike the fact that the button does not reset completely. I have set it off accidentally by leaning against counters.

4 years ago

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Danielle Murphy Wethersfield, CT

Can't rate it yet, hasn't been used for an emergency yet but your customer service and sales reps are great. I had someone from Texas ask if you cover their state because I explained your service and options to them. The person who wanted the information was a customer service representative for our health insurance company and she lives in Texas I don't know her name but if you cover Texas you might want to do more advertising there.

1 year ago

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Reply from One Call Alert

Hi Danielle, Thank you for your review. We appreciate you taking the time to share your experience for us and others to benefit. And we are happy to know that you have been staying safe with no need to use the equipment. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers. Our Technical Support team is always happy to help run an equipment test or answer any questions you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us directly by dialing 800-913-9098 Option 3. Thank you for being the most valued part of our OneCallAlert family.

Mar. 8th, 2023

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Lauren Stier Des Moines, IA

My wife was terminally ill and with one call alert I was able to have piece of mind to do even the simplest of things. It also gave her a sense of security in till the day she died.

6 years ago

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susanne moss

People I know don't answer your alert calls on my behalf because they don't recognize the phone number. Is it possible for you to ID one call alert when you call people supporting me? I didn't pick up either when I saw your number because I get so many solicitations and now only answer if I know who is calling.

6 years ago

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Traci Norcross, GA

I really appreciate the great service and knowledge Tracy provided. She's the warmest and most caring sales person I've ever come accross and is a great asset to this company. She is why I bought from One Call.

6 years ago

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Daniel Knell Pompano Beach, FL

Tracy was wonderful. Very helpful and very knowledgeable about the product. She was able to get the program set up for me on the first phone call and made it easy. Thanks Tracy!!

6 years ago

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Lorraine Cosgrove Augusta, GA

I have to say I got this for my mom because she lived alone. She loved the rescube until they updated it. The new version is a little bit bigger and just doesn’t fit as well as the first one. When she sits at her dining room table, if/when she leaned against the table where the receiver “sits” around her neck it would press the help button. As far as working the receiver worked well. But since the update she thinks it’s a hassle and won’t wear it. Sometimes new and updated isn’t better. Should have left well enough alone.

6 years ago

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Brad Mallow Carthage, NC

My mom has fallen several times and hit the button and it immediately notified my sister. I live 350 miles away and it not only helps my sister but me as well with a piece of mind.

6 years ago

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Rita dahle Overland Park, KS

Tracy was knowledgeable and caring. She answered all my questions thoroughly and made me confident that your product is the right choice for my mom. She was great on all counts.

6 years ago

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Taphney Knott

Susie G was simply amazing!! She has the VERY BEST customer service!! And She answered all my concerns and questions.. Please Give Her My Regards!! Thank You Susie!!! Just keep on being amazing!!

6 years ago

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Vickie TN

When I called for info, the lady was so nice and caring unlike a competitor. One call's price is better also. The product was delivered right away. It gives us peace of mind.

6 years ago

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Rachelle Corona, CA

Tracy was extremely helpful and followed through on everything she said . The people over the Alert System were clear and communicated with ease. I'm very pleased and feel comfortable with my mom having this system.

6 years ago

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Anna Covington, VA

Always there for us when we press the button.

6 months ago Edited September 6, 2023

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Robert Indianapolis, IN

A new user, satisfied so far. The fall alert is very sensitive.

10 months ago

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Jeanette Chicago, IL

A nice group of products to choose from to suit specific needs!

10 months ago

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Betty Summerville, SC

I’m not sure because I haven’t had to use it. Thankfully,of course . Have tested and that went well. Betty

7 months ago

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Janet La Crosse, WI

Staff on the phone answered questions thoroughly prior to our confirming purchase.

1 year ago

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Mary Ann Labuda Uniontown, PA

I haven had any experience yet outside of talking to customer service who was very knowledgeale

1 year ago