Name: One Call Alert
Rating: 4.6

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Verified Customer

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Barbara Davis Warren, OH

We have only used them for a short time but have been very pleased with their service.

2 years ago

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Verified Customer

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John K Breckenridge Boone, CO

No problems with customer service, they take the time to really explain things in detail to you

2 years ago

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wilfredo aguilar Kernersville, NC

My parents already had an emergency and the way the triage was done was perfect and no delays.

2 years ago

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LM Rochester, NY

My experience is that the managers keep avoiding me when i call regarding the double charge i had. This is a crime; a terrible service. who wants to deal with a cheating company that steals your money!

2 years ago

Reply from One Call Alert

Hi LM, We received your review and we apologize for any inconvenience you have experienced with the double charge. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our OneCallAlert family.

Sep. 6th, 2022

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Verified Customer

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Nancy N Burnsville, MN

Very easy to get set up. Didn't give a 5 because the internet site is a little lacking in ease of use.

2 years ago

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Verified Customer

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Laurie Kyle Plano, TX

Way too many false alarms. You barely can touch the necklace device without setting it off. The response team has always been polite, but it's just way too sensitive.

2 years ago

Reply from One Call Alert

Hi Laurie, We have received your review; we are happy to see that you have been staying safe and that these have only been false alarms. But we certainly apologize for any inconvenience the incidents have caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to cancel false alarms caused by the automatic fall detection. Please let us know if you have any additional questions or concerns that we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 800-913-9098 Option 1 for Technical Support. Thank you for being the most valued part of our OneCallAlert family.

Aug. 5th, 2022

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Verified Customer

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Laura Hemet, CA

I never got an answer from the company if it would affect the person in a negative way if he has a pacemaker. It doesn't work. I have called a few times and I get no answer or a busy signal or cannot be connected.

2 years ago

Reply from One Call Alert

Hi Laura, We received your review and we are sorry to hear that you have not been able to connect with one of our representatives. Our Technical Support team will be more than happy to verify your account and further assist with your equipment inquiries. At OneCallAlert we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Aug. 5th, 2022

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Verified Customer

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Betty Thomas Egg Harbor Township, NJ

I don't know why I can't get it to stop when I press the button. It happened 3 times. I pressed it down & it says it's clear. Then it says calling

2 years ago

Reply from One Call Alert

Hi Betty, We received your review and we apologize for any issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to have one of our representatives give you a call to assist with any equipment replacements needed. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Jul. 2nd, 2022

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Verified Customer

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Patty Ann Garcia Bend, OR

I ferr er l my health and safety are well monitored I love the assurance the pendent gives me

2 years ago

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Verified Customer

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Susan Reiss Mount Laurel, NJ

Staff polite and response is timely. I get notifications that give me peace of mind.

2 years ago

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Verified Customer

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David Hunt Mc Kinney, TX

Very spotty coverage where we needed it at. Very sensitive on the fall alert. As a farmer, he moves a lot in jerky moves which sets it off.

2 years ago

Reply from One Call Alert

Hi David, We received your review and we are sorry to hear about the issues you have been experiencing. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to have one of our representatives give you a call for further assistance. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Jun. 11th, 2022

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Verified Customer

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Martha Simko Freeland, PA

in wearing it there are times I touched it,went to immediate response, am very pleased

2 years ago

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Verified Customer

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P LA Salle, MI

Great Customer service. Devices of good quality. Very prompt to my mothers requests.

2 years ago

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Mark Jones

They are quick to answer and understanding when it's an accidental button push.

2 years ago

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Steve Royal Rochester, NY

2 years ago

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Kerry Lohrman Sherrills Ford, NC

The company is very methodical and efficient in terms of setup and operational processes.

2 years ago

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Janice Lauer / Juliamae Hennessey Hilliard, FL

no problems so far! She has set it off a couple of times but, they have notified me each time!

2 years ago

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Verified Customer

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Olive Krivacs Enfield, CT

No way to know when alarm needs to be charged. Only one complaint! I did not how to turn alert to off position. The alert would only stay charged 1 to 2 days".it might sound battery low in church or company.

2 years ago

Reply from One Call Alert

Hi Olive, We received your review and we apologize for any issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to have one of our representatives give you a call to help review the equipment and make sure everything is working the way it should. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Mar. 18th, 2022

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Rebecca Harren New London, NH

The range of products I have covers my range of movement within my home and out in the community.

2 years ago

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Verified Customer

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Terry/Jessica Thornton, CO

Very early in the relationship but so far, the text reminders with the battery status have been great!

2 years ago

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Verified Customer

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Ken Foster West Middlesex, PA

when my mother in law fell One Call notified us within 2 minutes of the accident.

2 years ago

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Verified Customer

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Vicki Irwin Lewistown, IL

It had let my daughter know when the batteries are low! We trust it to let her know if I need help

2 years ago

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Verified Customer

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Linda Rainville, daughter

This was for my 92 year old Mother and she didn't understand the concept of it and was also very hard of hearing and refused hearing aids.

2 years ago

Reply from One Call Alert

Hi Linda, We received your review and we apologize for any inconvenience your mother has experienced with the equipment. If you have not yet had a chance to speak with our Technical Support team about this concern, we would be happy to have one of our representatives give you a call to discuss any alternatives options that may better suite your needs. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Feb. 21st, 2022

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Verified Customer

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Cherie Wieland Pacifica, CA

Great customer service, the One Alert text me and my step sister when it is activated or a test.

2 years ago

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Stephanie Bishop Roy, UT

They have a very helpful and patient representative to answer any of your questions at any time.

2 years ago

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Maxine Curtis Piqua, OH

From experience they react immediately and follow through as we were informed would happen

2 years ago

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Verified Customer

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Anne Killoran Las Vegas, NV

Accidentially hit button while trying to test micro. Response wa see immediate,very impressive.

2 years ago

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Verified Customer

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Donald Stansbury

I have only used One Call Alert for a couple of months and so far i works perfectly. At least the weekly tests wor well and say everythingis okay. I wear the neck button in my apartment and when I go out anywhere. What I do not like is that I have to carry the main Alert system with me so I have GPS. Though small it is bulky and I have to carry it in my pants. I would prefer one unit around my neck rather than two in order to be safe outside. .

2 years ago Edited January 10, 2024

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Patricia Sulinski Lake Worth, FL

So far only a couple of false alarms. They answered right away, before I could cancel it!

2 years ago

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Verified Customer

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Eileen Bartelt South Milwaukee, WI

Easy to use. I Accidentally pressed the button and very quickly a message came over my unit.

3 years ago

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Verified Customer

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kimberlee Camden, TN

Such quick response after fall. EMS got here within 5 minutes. Customer service is fantastic.

3 years ago

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Verified Customer

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catherine L reece Tehachapi, CA

because of how prompt and professional the operater was when I pressed my button

3 years ago

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Verified Customer

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Dana Price Galesburg, IL

The system was easy to install and running the test commands was easy to follow.

3 years ago

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Verified Customer

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Jack L Sparks Boise, ID

Haven't had to use it. I did by accident one time and got a call back right a way.

3 years ago

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Juanita Forman Eufaula, AL

I feel secure. My husband accidentally pressed his button and they answered immediately.

3 years ago

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Verified Customer

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Mary Lou Manecke Indiana, PA

Great response time from your contact persons in setting up and initiating service.

3 years ago

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Verified Customer

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Donna Smith Columbus Junction, IA

Very satisfied with the service we received and future communication should be great

3 years ago

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Jerry W Hollobaugh Norfolk, VA

They respond quickly on the emergency system but not very fast on the fall alert where minutes could possibly mean life or death.

3 years ago

Reply from One Call Alert

Hi Jerry, We received your review and we apologize for any inconvenience experienced with the Fall Detection pendant. We would like to contact you to further assist with this concern, and our Technical Support team will be able to provide you with best practices for using the Fall Detection pendant. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Jul. 30th, 2021

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Verified Customer

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Dusty Jones Manning, SC

Never had a call unanswered. We have used the service multiple times with great ease.

3 years ago

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Norma Menke Plano, TX

Haven't use them but once since the purchase and had trouble pushing button to let them know it was not an emergency.

3 years ago

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Verified Customer

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David Nichols Tuscumbia, AL

Quick response time. We had a false alarm but the system worked quickly and correctly.

3 years ago

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Verified Customer

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Cheryl McGinty Worcester, MA

They check on my mother if there is the slightest concern and that gives us peace of mind!

3 years ago

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josephine moreno Derry, NH

Very.helpful and understanding take time to explain everything which is make me feel safe

3 years ago

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Verified Customer

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Joanne Matysek Irving, TX

the cost is higher than others. it is a good system but they are all meddlesome and irritating to carry.

3 years ago

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Verified Customer

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Wayne Thornton Salinas, CA

They seem to have thought of everything that could help you when a crises (like a stroke, etc.) unexpectedly happens.

3 years ago

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Verified Customer

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clinton mcchesney Le Mars, IA

the system works as advertised! and is easy to use. customer service is very good!

3 years ago

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Verified Customer

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Ellen Redmond, WA

One Call Alert is easy to use and it is easy to reach a customer service person.

3 years ago

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Verified Customer

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Blanche Loudonville, OH

Every time so far that I have fell down or forward they have made sure I haven't needed help.

3 years ago

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Verified Customer

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Alice James Cornelius, NC

It keeps track of the person just like it stated! Also the customer service is outstanding!

3 years ago

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Verified Customer

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Claire Burlington, NC

I needed it the day after I installed it and they were very fast at communicating.

3 years ago