Name: One Call Alert
Rating: 4.6

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Verified Customer

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Stephen Bryan, OH

My husband has the machine and he fell and they called right away to tell me that he had fallen. It works good.

4 years ago

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Verified Customer

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Darlene La Porte, IN

They're very conscientious of the customer and very pleasant. I don't like the string that goes around your neck.

4 years ago

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Verified Customer

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Dolores

They have answered calls when I test the machine. I tested it three weeks ago and it worked just fine.

4 years ago

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Verified Customer

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Linda Holgate, OH

I've accidentally pressed the button and they were right on checking on me, making sure I was alright.

4 years ago

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Verified Customer

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Juanita Baldwinsville, NY

The agent I spoke with definitely tried to provide me the best information that he could to assist me.

4 years ago

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Verified Customer

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Rosemarie Manning Salem, NH

Kind help that seem to know the product and have solutions to adapting the system to individual needs.

4 years ago

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Verified Customer

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Dorothea barrs Phoenix, AZ

No problem so far the company is very polite and I feel safe with them and I thank you very much for your service

4 years ago

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Verified Customer

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Helen Murnin

Prompt reaction to calls. Husband has Alzheimer's and keeps pressing alarm. Staff is understanding and kind.

4 years ago

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Verified Customer

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Ruth Wagner Elk Grove, CA

Always answer and send help. the alert machine seems to be always working correctly and Batteries are sent when needed

5 years ago

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Verified Customer

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Irene Saranac Lake, NY

I have accidentally hit the button a couple of times and I received a call immediately asking if I needed help

5 years ago

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Verified Customer

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Janet Marshall, AR

When I needed it, they were there. One Call Alert came right over and helped me get to the hospital.

5 years ago

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Verified Customer

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James Hattiesburg, MS

One Call Alert is convenient and very prompt. I am very happy with it. I'd recommend it very highly.

5 years ago

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Verified Customer

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Sandra Houston, TX

Done everything I think they're supposed to. When it is low on batteries, they have gotten in touch with me.

5 years ago

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Verified Customer

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Augustine

I've used it 3 times and it's worked very well. It's a very good device. I've had it quite a while now.

5 years ago

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Verified Customer

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Margaret Deer Park, NY

I've had it for 3 years and it's been very good to me. I test it every month there is nothing I dislike about it.

5 years ago

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Verified Customer

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Celia Hallettsville, TX

I used it and it works fine. I sat down and couldn't get up so I had to use it to get them to come help me up.

5 years ago

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Verified Customer

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anonymous Dover, DE

The staff is polite and willing to help. The band is convenient. I can wear it on my arm and go outside and I don't have to worry about it.

5 years ago

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Verified Customer

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Oliver Humble, TX

I dislike the fact it can't be used away from the home. We tested it and it generally works. We've got a very quick response and I'm happy with that.

5 years ago

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Verified Customer

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Thomas Claremore, OK

I like it because it's there, it's handy. I've tested it and everything was fine. It's been good for us.

5 years ago

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Ruth Jacksonville, FL

Whenever I need them they are there. The service is good. I needed a new necklace and it got here in 2 or 3 days.

5 years ago

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Verified Customer

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David Stow, OH

They do answer my call. It seems like I have to recharge about every two or three days and that's not exactly the best.

5 years ago

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Verified Customer

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Effie Lake Jackson, TX

They are very prompt. Every time we tested it or every time it's been pressed, we have gotten somebody right away.

5 years ago

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Verified Customer

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Dianne Beaufort, NC

They are very good whenever I press the button. They are very punctual and they'll make sure that everything is okay.

5 years ago

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Verified Customer

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Sally Schenectady, NY

I dislike the fact that the button does not reset completely. I have set it off accidentally by leaning against counters.

5 years ago

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Carolyn Poland, ME

I accidently called one call alert when I first received. the person who answered was very nice and told me it was not a problem. All the things I got has been set up and all I do make sure I do not set it off.

1 year ago

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Verified Customer

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Alice Oklahoma City, OK

Is too expensive for people that are on a very limited income and most elderly people today that is such with the little lady that I oversee she’s on Medicare Medicaid and you’re too expensive for her so we are saying that six months is all she’s going to be able to afford she’s got to be eating, but $109.00 a MONTH doesn’t go far. We’re gonna have to choose eating. Your next question was have we ever been a paying customer or not I thought that’s the only way that you could get life alert if not please just tell us an easier way

1 year ago

Reply from One Call Alert

Hi Alice, We received your review and affordability is everyone's concerns when it comes to protection. At OneCallAlert, your safety is our number one priority, and we want you to be covered. We have less expensive options, as low as $19.95 a month. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 800-809-8964. We would love to welcome you into our OneCallAlert family.

May. 4th, 2023

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Verified Customer

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marc restuccia

Mostly pretty good value for money. Quick response to activation button. Lengthy contract sent to my mom which had a termination cause which frightened her about false alarms. I get the intent but should have been worded less aggressively

1 year ago

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Danielle Murphy Wethersfield, CT

Can't rate it yet, hasn't been used for an emergency yet but your customer service and sales reps are great. I had someone from Texas ask if you cover their state because I explained your service and options to them. The person who wanted the information was a customer service representative for our health insurance company and she lives in Texas I don't know her name but if you cover Texas you might want to do more advertising there.

1 year ago

Reply from One Call Alert

Hi Danielle, Thank you for your review. We appreciate you taking the time to share your experience for us and others to benefit. And we are happy to know that you have been staying safe with no need to use the equipment. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers. Our Technical Support team is always happy to help run an equipment test or answer any questions you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us directly by dialing 800-913-9098 Option 3. Thank you for being the most valued part of our OneCallAlert family.

Mar. 8th, 2023

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Lauren Stier Des Moines, IA

My wife was terminally ill and with one call alert I was able to have piece of mind to do even the simplest of things. It also gave her a sense of security in till the day she died.

6 years ago

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susanne moss

People I know don't answer your alert calls on my behalf because they don't recognize the phone number. Is it possible for you to ID one call alert when you call people supporting me? I didn't pick up either when I saw your number because I get so many solicitations and now only answer if I know who is calling.

7 years ago

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Traci Norcross, GA

I really appreciate the great service and knowledge Tracy provided. She's the warmest and most caring sales person I've ever come accross and is a great asset to this company. She is why I bought from One Call.

7 years ago

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Daniel Knell Pompano Beach, FL

Tracy was wonderful. Very helpful and very knowledgeable about the product. She was able to get the program set up for me on the first phone call and made it easy. Thanks Tracy!!

7 years ago

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Lorraine Cosgrove Augusta, GA

I have to say I got this for my mom because she lived alone. She loved the rescube until they updated it. The new version is a little bit bigger and just doesn’t fit as well as the first one. When she sits at her dining room table, if/when she leaned against the table where the receiver “sits” around her neck it would press the help button. As far as working the receiver worked well. But since the update she thinks it’s a hassle and won’t wear it. Sometimes new and updated isn’t better. Should have left well enough alone.

7 years ago

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Brad Mallow Carthage, NC

My mom has fallen several times and hit the button and it immediately notified my sister. I live 350 miles away and it not only helps my sister but me as well with a piece of mind.

7 years ago

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Rita dahle Overland Park, KS

Tracy was knowledgeable and caring. She answered all my questions thoroughly and made me confident that your product is the right choice for my mom. She was great on all counts.

7 years ago

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Taphney Knott

Susie G was simply amazing!! She has the VERY BEST customer service!! And She answered all my concerns and questions.. Please Give Her My Regards!! Thank You Susie!!! Just keep on being amazing!!

7 years ago

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Vickie TN

When I called for info, the lady was so nice and caring unlike a competitor. One call's price is better also. The product was delivered right away. It gives us peace of mind.

7 years ago

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Rachelle Corona, CA

Tracy was extremely helpful and followed through on everything she said . The people over the Alert System were clear and communicated with ease. I'm very pleased and feel comfortable with my mom having this system.

7 years ago

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Verified Customer

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rudynjerry Adams San Diego, CA

Liked the fast response and the quick understanding that the call was not for an emergency.

1 year ago

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Verified Customer

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Dale H Moody Park Forest, IL

alert device ver-r-ry sensitive subject to aacidental triggering guess that's a good thing I suppose

1 year ago

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Laurel King Santa Rosa, CA

Great customer service! I’m happy with the products and the flexibility to make changes

1 year ago

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Verified Customer

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Cat Metzenbaum Ogden, UT

This gadget is a life saver! I can go wherever I want and know that help will come if I need it.

1 year ago

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Verified Customer

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Todd Woelfel San Antonio, TX

So far I think everything has been good, my dad says when he talks to the people they are great.

1 year ago

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Verified Customer

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Janet La Crosse, WI

Staff on the phone answered questions thoroughly prior to our confirming purchase.

1 year ago

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Mary Ann Labuda Uniontown, PA

I haven had any experience yet outside of talking to customer service who was very knowledgeale

1 year ago

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Verified Customer

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GEORGE W CALDWELL Saint Augustine, FL

Very easy set-up after a speedy equiment delivery - good follow-up to check that everything was ok!

1 year ago

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Verified Customer

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Elaine Soto Corpus Christi, TX

Great service. Device works well. Gives me a piece of mind since dad lives alone.

1 year ago

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Carrol E Triplett Beaver, PA

It will work anywhere with no mile limitations. It is quite heavy but not uncomfortable.

2 years ago

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Verified Customer

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Lucy Hohe Prosperity, SC

Initial interaction during sales process was very good. System was easy to set up.

2 years ago

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Verified Customer

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Linette Arnold Simsbury, CT

It seems to take a long time for a person to come on the line. It is too sensitive. I sat on the couch and it went off. Hung clothes in the closet and it went off.

2 years ago

Reply from One Call Alert

Hi Linette, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Oct. 7th, 2022