Name: One Call Alert
Rating: 4.6

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Verified Customer

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Anonymous Red Bluff, CA

In case of a fall, I've got a way of getting helped. I just tested it because I couldn't figure it out so a friend helped figure it out for me.

5 years ago

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Verified Customer

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Donna Hopkinsville, KY

The operator is always on the job. Whenever my mom finds herself in need, she hits the call button and a operator I there for her,

5 years ago

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Verified Customer

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Deanna Lee Aguilar Low

Called me as soon as they could not reach my mom, let me know fire dept. on the way, and called me as soon as they found out it was a false alarm.

5 years ago

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Verified Customer

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Anonymous Mariposa, CA

I've used it twice by accident. I hit the thing in the water and they came out here in the middle of the night to rescue me. It worked great.

6 years ago

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Verified Customer

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Connie Glen Lyon, PA

A lot of the time I accidentally set it off but they were very nice and apologized. Everything is goof and I am so glad my husband got it for me.

6 years ago

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Verified Customer

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Robin

I like that it is one button and dislike that you can't adjust the volume. They've been responsive though I wish the response time was a little quicker.

6 years ago

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Verified Customer

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Anonymous Jackson, MN

I'm satisfied. I've used it about three times. It is too long and hangs down too far and I had someone shorten it for me but that came undone.

6 years ago

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Verified Customer

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Ida Woodland, CA

Once Call Alert has done everything I think they're supposed to. When it is low on batteries, they have gotten in touch with me.

6 years ago

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Verified Customer

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Mary Fort Worth, TX

It's great I am perfectly happy with it. I used it when I slid off the bed and had to get help. It's right next to my bed and big so I can see it.

6 years ago

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Verified Customer

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Sylvia Austin, TX

When I push my button somebody answers right away. If you're by yourself a lot it is very helpful to have the button to get help right away.

6 years ago

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Verified Customer

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anonymous Rio Rancho, NM

Every time I talked with them they respond and each person was polite and knowledgeable. The operator was prompt and polite when I tested it.

6 years ago

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Verified Customer

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Jean Pendleton, OR

When I first got it I tested it once a week but was told once a month will do. They told me everything I needed to know. I like it all.

6 years ago

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Verified Customer

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Frank Petaluma, CA

I like its portability. I've inadvertently hit the switch and they respond every time. They identify them and identify my location. Its reliable.

6 years ago

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Verified Customer

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Dwayne Valrico, FL

It's very convenient I carry it with me all the time. Every time I've called they've been able to give me the assistance I needed immediately.

6 years ago

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Verified Customer

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Dora Yerington, NV

It's a nice machine other than it won't go outside of the house. I have accidently hit and and they responded right away.

6 years ago

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Verified Customer

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Barbara Jacksonville, FL

It's just straightforward and easy to use. The biggest thing I like is the people you talk to for service work with you closely and are very good.

6 years ago

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Verified Customer

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Charlotte

They've been good and that's good enough. I like that it's convenient. We just tested it the other day and it works fine.

6 years ago

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Margaret Edwardsville, IL

I was impressed with the immediate personal contact and advice in ordering the best device for my mom. When I needed to make a change, it was handled immediately and without a cost to me. The agents i talked to were both so polite and friendly and helpful, and so easy to understand! Thank you!

2 years ago

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Gerald Hilliard, OH

I like that you can designate the people who get alerts when there is an incident. I also like that it specifies whether the alert is a test, a non-emergency, or an emergency issue. We've been very happy with our One Call Alert Device so far!

2 years ago

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Karen Waianae, HI

I like that they contact my dad when his pendant is triggered. So far it’s only been for accidental triggers but it’s good to know that they’re there if he needs them. I like that I’m notified by email and text and I’m able to add my daughter to the contact list.

2 years ago

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clint benoit Houston, TX

I just can’t say enough good things about Matt and Dylan at one call in Houston. They were incredibly quick to take care of my furnace issue. They were prompt on time clean and did great work. I just can’t say enough good things about these guys very professional would absolutely call these guys back whenever I need, another issue looked at

2 years ago

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Verified Customer

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Cynthia Betz Caldwell, ID

We've been surprised at the size, i.e. clunkiness, of the security device to be worn around ones neck. Surely in this day and age it could be a bit more streamlined. My mother is a small woman with quite a sense of style. Hence, she is reluctant to wear it. I will say that the response when it detects a fall is immediate. Also, it arrived quickly.

2 years ago

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Verified Customer

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Beverly Watkinsville, GA

I like knowing Daddy is wearing it while he is alone. He is 93 years old and I live 200 miles away! Daddy got upset that some of the family members came when he dropped the necklace and set it off. I assured him that was just confirmation that the necklace was working!

2 years ago

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Verified Customer

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Will Lockhart, TX

One Call Alert is the BEST thing we have done to enhance my fathers safety and security! The response is amazing and the dispatchers understand their roles very well. They are professional and kind. I have referred others to One Call Alert and am so glad I did! Thank you One Call Alert!

2 years ago

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Margaret Sandpoint, ID

Husband is very hard of hearing and could not distinguish what was being said. I told him to just say " FALSE ALARM" since he called my cell to ask what to do. He caught his alarm on the dishwasher door and set it off. If the robot or person would speak SLOWER I think he may not have had any trouble. However, I feel better about leaving him alone to run errands.

2 years ago

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Geraldine Post Falls, ID

I have no complaints except one. It’s a touchy little thing and I seem to set it off without trying. However because it does go off, I’ve found it very easy to respond to the directions l am given. I like this unit and happy with my decision to go with the product and the company.

2 years ago

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Guthrie Riley

We are very happy with this system. We traveled to Tucson and back from Wisconsin. Tested the GPS on call button several times and in various locations, they were right on each time. The customer service is excellent. The salesperson was great to work with. She gave me several options for payment.

7 years ago

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Judy Ann Smith Dunleavy San Antonio, FL

It gives me a great sense of peace as I wear my call button on my neck. My family as well as friends encouraged me to get this device. I am so happy I did. I would recommend to anyone who lives alone. I also have health concerns and this is great.

8 years ago

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Bob T Suwanee, GA

I purchased a system for my Mom. The Sales Rep Tracy was very knowledgeable, pleasant and caring about my circumstances. She made the process very easy. I'm pleased to have the peace of mind knowing my Mom, as Tracy explained, is keeping her independence but is safe while by herself in and around her house.

8 years ago

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Patty Sullivan Leawood, KS

Making the phone call to One Call Alert was easy. Setting the box up was super simple. Testing it was quick and reassuring. Friendly customer service. Why did I wait so long to get my mother a One Call Alert? I thought it would be complicated and frustrating. I was ridiculously wrong. Best thing I have done for Mom.

8 years ago

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Tracy Suwanee, GA

I got a system for my Mom. One call really makes you feel like family. Tracy was informative and followed through on all promises. Good customer service is hard to find now a days. The system arrived quickly and was very easy to set up and test. My mom is glad to have it in her home!

8 years ago

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Jerry K Cave Creek, AZ

Jerry K. - Bought system for wife. Had Medical Guardian and cancelled with them after I spoke with Tracy. Very knowledgeable and so nice, I felt like she really cared about me and my wife. After the Hurricane she even put me in Dormant mode until I could get my house back in order. Highly recommend One Call.

8 years ago

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Lori Goodrich Ware, MA

I received the one call alert package extremely fast, earlier then i expected. It took less then 5 minutes to set up and came with easy instructions. The man I take care of pushed the button on his wrist by accident and we were both amazed at how quickly the alert was responded to!! I highly recommend one call alert.

8 years ago

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maureen quinn Fort Myers, FL

I HAD AN EXPERIENCE WITH ONE CALL ALERT...NOT A REAL EPISODE BUT I THOUGHT IT MIGHT BE... REPORTED IT AND FOUND OUT IT WAS NOT... VERY HAPPY WITH RESPONSE TIME AND ANSWERS.. EVERYONE I HAVE DEALT WITH IS SO KNOWLEDGEABLE... I AM VERY HAPPY WITH THE SERVICE, i will tell all my friends about one call alert..

8 years ago

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Norman Chizik Marlboro, NJ

Have OneCallAlert for several months now. I tripped over something on the floor, did not fall and OneCallAlert called me. I have pushed the alert button several times, by accident, and every time they call me. The operators are always professional . I have recommend there service to a friend.

8 years ago

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Ronnie Grunert Green Bay, WI

Tracy was extremely helpful when I called in regard the first Alert System. Tracy talked about other options and I now have a wireless system, which I’m looking forward to using. Tracy made the return of my first system very simple.

8 years ago

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Cheryl Adams Apopka, FL

Debra was my first contact to set up my account. Very pleasant and knowledgeable. Jason helped me set up my system and run a few tests. He was outstanding and wanted to make sure I tested every scenario I was concerned about before we finished,

8 years ago

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Doris Cirelli Austin, TX

Each time I had to push my button the emergency operator was extremely helpful. Even when it was an accidental push, they always answered promptly and courteously. It was a comfort knowing they were there. I now live next door to my daughter in Georgetown so did not need the service, otherwise I would still be an active One Call user.

8 years ago

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Verified Customer

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Angela New York, NY

Setting up service was easy. Customer service was extremely helpful. The system works great and we are very pleased.

2 years ago

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Verified Customer

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Esther Arbuckle, CA

Good communication with staff and dirt simple and quick installation of equipment for my mother-in-law.

2 years ago

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Verified Customer

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Dale Corey Highland Mills, NY

Haven't had to use it but no problems just wearing it and stopping alarm if it has been set off accidently

2 years ago

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Verified Customer

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Renee Van Ness Scotch Plains, NJ

It does what it says it does. Thankfully all alerts have been nonemergency's but it's good to know it works.

2 years ago

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Verified Customer

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Robert Diaz Thiensville, WI

Always responded with Fall Detected when it actually happened and send ambulance. easy to dismiss if an error.

3 years ago

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Verified Customer

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Kenneth Bertrand Seattle, WA

The monitor has a strong lanyard and sits at your breast plate. Seems to be much better than what I had.

3 years ago

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Verified Customer

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Debbie Frisco, TX

My aunt fell the other day and was simply told to turn off her alarm. I don't know if she told them she was ok or what happened exactly. But she was not happy with their response.

3 years ago

Reply from One Call Alert

Hi Debbie, We received your review and we are sorry to hear about your aunt's recent fall. We apologize for any inconvenience she experienced during that incident. Thank you for bringing this concern to our attentions. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help review this incident and resolve any issues. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-809-8964 Option 1. We look forward to speaking with you soon.

Oct. 28th, 2022

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Verified Customer

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Linda Phillips Brooksville, FL

When my ALARM goes off accidentally, they respond IMMEDIATELY! I Love ONE CALL ALERT! Feel SAFE as I Live Alone!

3 years ago

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Verified Customer

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David Nasman Friday Harbor, WA

I have not needed the service yet, however, I have tested it in several locations and found that the coverage is good.

3 years ago

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Verified Customer

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Carol Weissberg Chatsworth, CA

I haven't neede to use them yet but their service is great and the people are reponsive and very nice.

3 years ago

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Verified Customer

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Kathy DiSabatino Dagsboro, DE

They were very patient and professional when I called with questions, carefully explaining what I needed to know.

3 years ago

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Verified Customer

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Emily Belcher Raleigh, NC

They have quickly responded every time the button is pushed. They are very nice when it is a mistake.

3 years ago