Name: One Call Alert
Rating: 4.6

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Verified Customer

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VH Aberdeen, SD

When they call the family they don't have on it who's calling. It took 3 calls before my family answered because they didn't know who was calling. When I fell and pushed the button they put on someone that I could not understand.

5 years ago

Reply from One Call Alert

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At One Call Alert we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Sep. 12th, 2019

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Verified Customer

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Carolyn Sidney, OH

I had to call back to get help turning the signal off. The lady that I spoke to was very helpful and told me the necklace that I have can go in the water which I didn't know.

5 years ago

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Verified Customer

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Anonymous Redmond, WA

The false alarms aren't too drastic but it's too easy to press the button. I only tested it and it worked fine. There are too many forms to fill out. I don't like all the forms. It should just be easy.

5 years ago

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Verified Customer

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Gaye Pineville, WV

If I need something I can push the button, it works. That's why I like One Call Alert. I can get someone to help. They have tested it before and they answered immediately.

5 years ago

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Verified Customer

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Beverly Danville, IL

I had to use it in February of 2018 and it saved my life. Whenever I call to test the device, somebody always answers and is very polite and very good about it.

5 years ago

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Verified Customer

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Kathleen

They respond promptly and ask appropriate questions. When I tested it, they have been promptly responding and making sure it was a test and not an actual emergency.

5 years ago

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Verified Customer

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Robert Tecumseh, OK

Every time I've called, a human being answers the phone. I have the wristband and I like it for it's convenient on and off so that I don't have to wear it all the time.

5 years ago

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Verified Customer

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Patricia Eureka, IL

They have not told me that I've remembered that you have to press the button down two or three seconds and nothing was happening for a while. Nobody was answering at the main office but I guess they got that fixed and so now it seems like everything's working well. I just tested it last evening and it worked fine.

5 years ago

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Margie Hinkle Littleton, CO

Very happy with the product I feel safer going to work and knowing that if anything happens to my mom she is able to get help immediately, she can't see well and hear well so I like the fact that e everything she needs is right there on her no system where she has to be standing close to a speaker. She can hear everything someone is saying through the alert mechanism around her neck.

1 year ago

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Gina La Grange Park, IL

Quick call back. Scheduled a time for a return call, on-time call back, discussed option and signed up on the spot. Super helpful rep that brought many things to my attention that I didn’t even think about. Amazing customer service, prompt deliver and great packages/ affordable prices. A+++. If every company could be this easy to do business with.

1 year ago

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Lynda Plano, TX

My 94 year old Dad recently became a widower. He has chosen to continue to live in his home but of course is now living alone with only the sweet cat. One Alert has given some peace of mind to him and to our family in the event of a fall or other emergency. We are able to feel more comfortable about him being safe. Thankfully the alert has not gone off to date to warm us of a problem. Hopefully it never will!

1 year ago

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Molly Wempe Seneca, SC

Well I haven’t had it long enough to give an accurate Review. But I definitely think they are on top of things . I have mistakenly by accident hit the button in the shower and it banged into something one time and they were Johnny on the spot they were immediately on my call alert thing to me to see if I was OK. So it seems to be working fine for me.

1 year ago

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Roger Phipps Sr. Wheatland, OK

After mom had several falls and could not get to a phone for help, and finding her on the floor several days later, we decided to do something. We checked all the alert services available and decided on One Call. She has used it several times since then. The staff at One Call are nice and polite plus the response from them is excellent. Payment is easy also.

7 years ago

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Diane Shaw New Castle, DE

We chose One Call Alert for my Mom who is 85 years old. She has told us that she has set off the alarm accidentally on a couple of occasions and everyone she has spoken to has been very kind to her, reassuring her that she's not "bothering" them. Thankfully, Mom has not needed any medical help, but we feel confident that with One Call Alert, she would be tended to quickly and efficiently if a situation would arise.

7 years ago

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Sandra Kellay Hastings, MI

I am so happy that I have One Call Alert. I have had to use it several times. The call is sent to me right away. The responders are so helpful and kind. That is such a relief to know that help is available just with a push of a button, also that if there is a fall and you are not moving the alarm will sound and help is on it's way. Thank you One Call Alert for being there when I need you.

7 years ago

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Sue Sheats Winder, GA

One Call Alert exceeded my expectations for the best medical alert system for my elderly mother! My initial phone call to Tracy, Representative of One Call Alert, was most helpful. She answered all my questions and was very knowledgeable about exactly how the system would work best for my mother's needs. The equipment was received in a timely manner and is easy to use. I would definitely recommend this emergency response system to anyone who wants peace of mind for a loved one!

7 years ago

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Betty Louisville, KY

I was very happy with the service that I received from both Kim on Friday and Tracy today. Kim provided very clear info for me on Friday, but I was unable to communicate with other family members to get the transaction completed on Friday. I called back on Monday and asked for Kim who had not arrived at work yet. Tracy worked with me to complete the transaction on Kim's behalf and I was very pleased with both of them They were professional and courteous and I appreciate that.

7 years ago

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Germaine Boucher New York, NY

We only needed this service a couple of times but it was well worth it. The ordering and delivery process were very easy and trouble-free. The times when the alarm was needed were promptly followed by a call and appropriate action. The return process once the service was no longer needed was also very easy. The staff were very professional and helpful.

7 years ago

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Mary L Lexington, NY

I'm writing to say a huge 'Thank You' to Tracy D. for her excellent customer service. From the first call in Sept. with my many questions till just today with a request about service she has been very knowledgeable , pleasant, and accommodating. Tracy is an great asset to the company and deserves recognition for a job well done! :) Much appreciated!

7 years ago

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Gary R Borstelmann

The reason I chose OneCallAllert over a few other companies was first and foremost the customer service and communication over the phone during my initial phone calls ... Tracy was so nice and very patient with all my questions ... She even called to see how we made out after the Hurricane hit in Florida ... During and after my contact with Tracy I felt as if I had known her since my childhood. It means so much to do business with someone who you feel so comfortable with. Thanks Tracy!

7 years ago

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Verified Customer

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Donna Columbus, OH

Easy to set up, test and use. Friendly rep who quickly fixed minor problem when tested system. Annual payment plan is a plus.

1 year ago

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Verified Customer

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Kenneth Van Laeke Seneca, SC

We have had several false alarms. Accidently pressed button or dropped necklace. One Call response was quick and cancelled our alarm as we requested.

1 year ago

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Verified Customer

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Robert L Collier Tucson, AZ

We really wanted the fall protection but the units are so sensitive we had to undo that option. Every time we moved quickly the unit went off and we had to scramble to get them shut off.

1 year ago

Reply from One Call Alert

Hi Robert, We received your review and we apologize for the issues you have experienced with the false alarms. We are glad to know that you were able to get in touch with us and have the feature removed for now. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Please let us know if we can be of any further assistance. A representative is always happy to help resolve any issues. You can reach us directly at 800-913-9098 Option 3. Thank you for being a valued part of our OneCallAlert family.

Sep. 1st, 2023

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Verified Customer

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Gladys Huntington Beach, CA

I like the feature that I wear a watch into the pool but because I had a fall, reason for getting One Call Alert, I have not been able to go to the pool.

1 year ago

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Verified Customer

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Elinor Santa Rosa, CA

Extremely helpful! It took us a few tries to figure out which products and configuration would be best. Great customer service!

1 year ago

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Verified Customer

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Thomas La Crosse, KS

The gentleman at the call center was awesome in explaining the service & the product. The delivery of the system was very timely.

1 year ago

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Verified Customer

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Gerald San Carlos, CA

my monitor goes off when it sometime bounces off my chest. I fell last week & hit the deck and the darn thing did nothing. No bells or whistle's lucky I was helped up by bystanders. ????

1 year ago

Reply from One Call Alert

Hi Gerald, We received your review, and we are sorry to hear about this incident. We hope you were still able to get the help needed at that time, and we apologize for any issues with the equipment. We would like to have our Technical Support team give you a call for further assistance. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 19th, 2023

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Carol Villella Harris, MN

I haven't had to use them yet but I feel safer having them. The reason I got it was I fall sometimes and the last time was the worst.

1 year ago

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Verified Customer

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Martha Gulotta Beaver Falls, PA

You were easy to work with and helped me set up my mom.. she had to use it twice and it was exactly what you said it was.

2 years ago

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Verified Customer

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Minnie Chovanec Columbus, TX

Strange things happening, sometimes for no reason the green light starts blinking, but will turn off in a few seconds. Concerned if it will work if something really happens and I need it to go off.

2 years ago

Reply from One Call Alert

Hi Minnie, We received your review and we definitely understand your concern. Thank you for bringing this to our attention. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on and help resolve this issue? You can also reach us directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our OneCallAlert family.

Oct. 28th, 2022

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Verified Customer

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Robert Hoenle Crystal Lake, IL

The service is fantastic. My mother fell and they alerted the paramedics immediately and then I was notified. Very satisfied w the service.

2 years ago

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Verified Customer

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Missy Mauldin Dalton, GA

They came through with what they say they do. It was a accidental press of the button, and One Call responded immediately.

2 years ago

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Dan Clark Raleigh, NC

It seems reliable, waterproof, says it's effective in all 50 states. Seems to be a very sensitive and it times alarms the phone it's not anything just a slight bump of the "fob". Seems overly sensitive which is a little annoying but better than not being sensitive enough I guess. Who pays for EMS if it's necessary that they are called question?

2 years ago

Reply from One Call Alert

Hi Dan, We received your review and we apologize for the issues you are experiencing due to the false alarms. And any fees that are incurred with your local authorities, would not be charged through MobileHelp. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Sep. 16th, 2022

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Verified Customer

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randy rothchild Houston, TX

very responsive and they don't quit on an alert until either help has been notified and on the way or they have been advised help is not needed

2 years ago

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Verified Customer

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Richard Englehart Quentin, PA

Every contact with the staff has been kind and respectful. Even when multiple mistakes are made the are very patient and kind.

2 years ago

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Amy Underhill Heber City, UT

The system works well. The only confusion comes with the mobile unit. To confusing for my mom when she leaves the house”which necklace button should I wear??

2 years ago

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Verified Customer

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Lori Cooper Mount Pleasant, MI

Well a cat of hers tested it out and my mom talked to the call alert on speaker.Just hoping cat doesn't do it when she's not home or when she's sleeping...

2 years ago

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Verified Customer

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Mary Reed Aptos, CA

the day your pendant arrived, 3/7,,\ I fell and broke my hip. I had surgery and got home from rehab May 31. I activated the pendant somewhere around June 7. the pendent never worked, always saying it wasn't charge. So I returned the pendant June 13, 2022. I had paid for the full year. You gave me a refund of $200. So you are charging me $200 for one weeks service. That's simply wrong. You need be ethical and refund me the correct amoung.

2 years ago

Reply from One Call Alert

Hi Mary, We have received your review and we apologize for any inconvenience you have experienced during the cancellation process. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Our refunds are based on the non discounted rate for the system being used, and if you have not yet had a chance to speak with our Customer Service team about this concern, we would be happy to have a representative contact you for help with any unresolved issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 3. We look forward to speaking with you soon.

Jul. 9th, 2022

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Verified Customer

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Michael Grunsten El Paso, TX

When the unit was jarred the message "fall detected". I did not fall, but it gave me confidence that it will work in case I do fall.

2 years ago

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Verified Customer

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Paula Fraleigh Sneads Ferry, NC

Because I fell in my kitchen and I push my button around my neck and when they answered they couldn't here me because my unit is in the living room. They did send ems but I would have liked to talk with first.

2 years ago

Reply from One Call Alert

Hi Paula, We received your review and we are sorry to hear about your recent fall, but we are glad to know that you received the help you needed. We do have a variety of different systems available depending on your needs. If you have not yet had a chance to speak with our Technical Support team about this concern, we would be happy to have one of our representatives give you a call for further assistance with the equipment. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Jun. 25th, 2022

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Alvin Stoneking Proctor, WV

I like the system alot for my mom. The only down fault I have is the button I'd to easily pressed by accident. My mom keeps bumping it to trigging alerts

2 years ago

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Verified Customer

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Brad Neat Marathon, FL

I got this for my brother who lives in another state. I don't know enough about how it's working to give them a 5 although in dealing with them I've had great service.

2 years ago

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Verified Customer

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Walter Hansen Mountainburg, AR

Great customer service learning about using device. Less expensive than others I checked for same service..No hidden charges.

2 years ago

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Becky Moulder Alpharetta, GA

My 89yr family member accidentally pushed the necklace button and they responded immediately and were so very nice to her.

2 years ago

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Verified Customer

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Michele Theresa Soulard Fairhaven, MA

They are respond quickly when alert is used. I had a false alarm for a "fall detected" while playing with my dog. They took the information and it was done.

2 years ago

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Verified Customer

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Betty Whitlock Blacksburg, VA

have not had to use except hitting it accidently and it was answered very quick. I told them it was a mistake and he was very nice

2 years ago

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Verified Customer

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Dixie Holloway Colorado Springs, CO

We haven't had an emergency, but we have accidently set it off & we get a call right away IF we don't push the button, as advised by the caller.

2 years ago

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Verified Customer

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Roy Murakami Daly City, CA

Their customer service during on-boarding was outstanding. Extremely helpful to select the correct system and setup after the package is received.

2 years ago

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Verified Customer

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Lorraine Johnson

Easy set up & easy to use. The fall detection is worth the little bit of extra money per month, the response is immediate!!

2 years ago

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Verified Customer

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KC Centerville, UT

When my mother has an alert it sends a text to me instead of a call. Why is that? And the button is overly sensitive. She has accidentally set it off 4 times in the last 2 weeks.

2 years ago

Reply from One Call Alert

Hi KC, We received your review and we apologize for any issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to have one of our representatives give you a call to help review the equipment, as well as the emergency contact list for your account, to make sure everything is set up properly. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Mar. 18th, 2022