Name: One Call Alert
Rating: 4.6

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Verified Customer

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Michael Salomone Simpsonville, SC

My wife had the fall alert pendant and it did not work half of the time this last time she fell. She broke her hip and I was not notified. I happen to call her to see how she was doing and she was crying because she was on the floor and in pain. I called your company and complained and the gentleman on the phone was very nice send me a non-chargeable pendant for pennies cause I've had problems with the other pendant. I was told when I got the system that I was supposed to get the non-chargeable pending when I inquired about it they said they didn't come with your package so I'm very disappoint as a customer and I have canceled my subscription

2 years ago

Reply from One Call Alert

Hi Michael, Thank you for contacting OneCallAlert. We've received your message and we are so sorry to hear about your wife's recent fall. We wish her a speedy recovery. We do see that you have already spoken with our Technical Support team and a representative will be contacting you for more information regarding this incident. You can also reach an agent directly by dialing 800-913-9098 Option 1. Representatives are available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST.

Dec. 9th, 2022

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Annie Lumpkin Athens, GA

They're there for you when there's an alert call come in and...they're understanding if its an accidental call now that's good customer service support.

3 years ago

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Diane Lambert League City, TX

I put off getting an alert button for months because I thought it would be so hard. One Call Alert was so easy. Everything works quite well and I am pleased.

3 years ago

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Patricia Broer Somers, CT

By accident, my alarm button slid on the floor without my noticing it and within in minutes I was surprised to see an ambulance in our driveway.! it.

3 years ago

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Mary Jo Spellerberg Warsaw, MO

We ordered the mobile help for my stepdad and added fall detection. The speaker on this devise is horrible. He has hearing aids and cannot understand anything coming out of that tiny speaker. When we called about it, our only option was to spend more mo ey.

3 years ago

Reply from One Call Alert

Hi Mary Jo, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 800-913-9098 Option 1. Thank you for being the most valued part of our OneCallAlert family.

Sep. 6th, 2022

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Tom Newton, IA

The representative at signup was very courteous and helpful. Also when Mom accidentally activated her necklace the person that interacted with her was polite with her.

3 years ago

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Victor Zolinsky Hackensack, NJ

Always ready and pleasant when speaking with me. Very helpful and efficient. We are a new customer and had a couple of false alarms. Staff very efficient.

3 years ago

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Mary Lou Trammell Columbus, OH

I'm fairly new to One Alert but questions are easily & quickly answered by VERY informative and knowledgeable Agents that are VERY pleasant! Thank YOU so much!!

3 years ago

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Sally Bowles Parrish, FL

The lanyards holding the fall detect button gets soaked when I take a shower. It took me 2 calls to customer service to get a replacement. One Call Alert does not have any plastic or waterproof lanyards.

3 years ago

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Annie cruz Denver, CO

My mother accidentally hit the alert button and it said call in progress and no one even called her to check if she needed help. She doesn't have faith now that she will get the help she needs and either does the family at this point

3 years ago

Reply from One Call Alert

Hi Annie, We received your review and we apologize for any issues you are experiencing. Our Technical Support team will be able to run an equipment test with you over the phone to make sure that everything is working properly. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to have one of our representatives give you a call. At OneCallAlert, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

May. 28th, 2022

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Verified Customer

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B Hunteman Edmond, OK

The device goes off too easily and it is hard to get the "call in progress to shut off. " I mistakenly pushed the off button and got the message to opt back into getting text messages again. Have talked with three people and am still not getting text messages.

3 years ago

Reply from One Call Alert

Hello, We received your review and we apologize for any issues you are experiencing. Our Technical Support team will be able to run an equipment test with you over the phone and make sure you are set up to receive text messages for alerts. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to have one of our representatives give you a call. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

May. 28th, 2022

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Karen Raymond East Syracuse, NY

Everything has been good so far except when everything my dad pushes the button, they send the ambulance and then he gets a $200 charge for them coming.

3 years ago

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Virginia Chrisman Ionia, MI

Great response even when it's a false alarm such as accidently dropping the necklace or bumping the button from getting dressed. Appreciate so much the attentiveness.

3 years ago

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Karin Monday Orlando, FL

Seems to be working well. Apparently my stepdad pushed the button accidentally while sleeping. You responded quickly, although it was a false alarm. Thank you.

3 years ago

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Carol A. Ryan Thousand Oaks, CA

In the past I wore a 2g alert on my jeans belt loop. Your 4g new alert had a pendant or watch band. Had my son create an attachment so I could continue wearing the unit (the one that charges) connected to my belt loop.

3 years ago

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Elaine Potucek Waseca, MN

i haven't had this for a long time but i sure feel safer having this alarm button that i wear around my neck. also I like that they notify me when the battery goes dead.

3 years ago

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Elizabeth Pruitt Chippewa Lake, OH

The device is responsive but it doesn't always disengage after being acknowledge but is annoyingly repeating itself over and over...very upsetting for an octogenarian. Also, the device itself falls off the cord regularly if bumped causing unnecessary activation. It could easily be lost or broken because the latch is not secure.

3 years ago

Reply from One Call Alert

Hi Elizabeth, We received your review and we apologize for any inconvenience you have experienced with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about these concerns. Our Technical Support team would be happy to review the equipment with you and provide any replacements needed. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Feb. 2nd, 2022

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frank williamson Buckeye, AZ

we inadvertently pushed the emergency button and did not get an instant result. it took over a minute for them to respond and ask if there was an emergency and what it was. a minute is a long time waiting.

3 years ago

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Verified Customer

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Jerry W. Robbins Ocala, FL

We've only had the occassion to use it twice, but it was a relief to know if something happened to my mom, like if she fell, we would be notified right away.

3 years ago

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Rick Muncie, IN

We have a real sense of comfort knowing that the system is functioning properly and keeping my wife secure while I run errands. It was simple and quick to set up.

4 years ago

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Barrett C Hanson Charlottesville, VA

Very prompt responses from activation to first attempt to contact the patient, even though it was a false alarm, that was handled very professionally.

4 years ago

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Belinda waggoner Spencer, IN

Always available for any ? We have. My mom has hit button on accident. One call alert is verynprompt concerned and make sure that there is not a 911 alert

4 years ago

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Linda Wiblin Lake Placid, FL

I have never had to call them for help. I did a test because our power had been going off and on and I needed to be sure I was still connected to them. They were very nice.

4 years ago

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Crystal Wright Hickory, NC

The watch was too snug on my moms arm and they sent they the necklace right away for here to use. Also answered all of my moms questions. Very friendly and knowlegaable!

4 years ago

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Carolyn Funderburk Clover, SC

They detected my mothers first fall called all as directed and ER team was to her home very quickly. Very impressed. Very nice customer service as well

4 years ago

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Alvin Costa Lodi, CA

They make it simple no contract equipment has came a long ways waterproof now I can sleep at night knowing my dad is safe The people they are there in minutes

4 years ago

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Arno R Kracht Saint Louis, MO

Excellent sales presentation, easy-to-install, quick response (I'm a klutz, and set it off accidentally!) I've already recommended the product/service to family and friends.

4 years ago

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Caron Knauer Long Island City, NY

The staff at One Call Alert are highly trained, responsive, considerate, and patient. They have given us complete trust that our mother is in highly competent hands!

4 years ago

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Debbie Buckley, WA

They were great in their customer service when initial contact made and great follow up when ready to order. Equipment came timely and easy to understand for set-up.

4 years ago

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Anonymous New Brighton, PA

My sister has this device and when she used it they responded quickly and took care of everything. It's a very convenient device that she can wear like a bracelet. It makes you feel comfortable.

4 years ago

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Julie Lordsburg, NM

I've had a few glitches with my device as they will either call me back too much or not call me back when the button is activated. Other than that, everything has been good with it and the device works well.

4 years ago

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Carole Burke Statesville, NC

I am very satisfied with One Call Alert. The fall alert went off when I leaned over to get something off the floor, so I feel sure that it will go off if I fall.

4 years ago

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Roberta

The quality is great. I have the wristband. I don’t like that I have to carry an additional item but they are always there and wonderful with customer service.

5 years ago

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Anonymous

Always prompt and on time called family members. I used it when I fell and broke a leg and the people were here immediately at five o’clock on a Sunday morning.

5 years ago

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Cecelia Waukegan, IL

As a whole I like the device though it is kind of sensitive and you have to be careful. Whoever is on the other line is really helpful and makes sure everything is okay.

5 years ago

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Edward Kunkletown, PA

So far we like it. We haven’t had any problems with it yet. The associates are trying well and have knowledge able the product and know how to deal with customers.

5 years ago

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Arthur Jesup, GA

I like it because it is convenient. I carry it around with me. I live in the country and they can alert people that are needed so that is good for me.

5 years ago

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Terry Danbury, CT

I like the price. There are some more expensive but this one works fine. I feel safe that I can have help if anything happens no matter where I am. I like the wrist watch.

5 years ago

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Darlene Silver Springs, FL

Everything has worked out, it is a really good deal for the price. It practically saved my husband when he fell. I wish there was a bigger wrist band.

5 years ago

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Alice Glenns Ferry, ID

I am glad I have it since I am here alone and I am 86 years old. It is better having something here with me. They call right away to find out if you are okay.

5 years ago

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Sylvan Hoyem (Don) Tampa, FL

OCA is the only one with GPS capability. I tested the system to see if it would be helpful to a senior lady in Montana, who happens to be totally deaf. The mobile device would be helpful to her if transmissions back from OCA were in text rather than audio. As is it is useless to her. She would not even be able to program it out of the box.

5 years ago

Reply from One Call Alert

The system was not designed for deaf or hearing impaired, but you would still be able to use One Call Alert’s medical alert system. If you had an emergency and pressed one of your emergency help buttons, the system would be activated, alerting our central station operators, who would come over the two-way speaker in the base station and mobile device. If you are unable to hear the operators and do not respond, the operators would dispatch help to your location. The operator would also notify a family member or friend letting them know of the situation. When setting your account up, we create a personal profile for you and would notate on file that you are deaf or hearing impaired. Our service also comes with One Call Alert Connect which can text or email contacts designated during an emergency in addition to a phone call from the central station operator.

Jul. 3rd, 2020

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Jeril Kent, WA

The button got pushed when she didn't need it to and they've always been really responsive and check with us first before the call the fire department.

5 years ago

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Lois Cape Coral, FL

My cat knocked it off the table and it went off and they were very friendly about it. They're very friendly and are there when you need someone to talk to.

5 years ago

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Maria Keller Washington, PA

They are wonderful when you are in the home but things have advanced so much that it would be nice to have protection away from home too with a click of a button. I wish they could have a wrist band that could allow that.

6 years ago

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Lisa Davis Kountze, TX

I wish there was an alarm when it looses phone service. My Moms phone line went out yesterday. She had no phone service or One Call Service all day before we realized the phone line was out. Other than that, it's great.

6 years ago

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Laura North Tonawanda, NY

When I've talked to them, they've been very truthful and just nice. I like it because it gives me sure because security if I fall I may have a way of contacting somebody.

6 years ago

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Henrietta Saint Cloud, MN

They call you and always check right away. The wrist one is quite bad for my wrist and is hard to clean and I don't like that they don't have an alternate wrist band.

6 years ago

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Bobby Edgewood, MD

The plastic breaks on the holder. They break off easy I keep going through them. When it goes of they are always there to ask me if I'm ok and take down my information to make sure I'm registered right.

6 years ago

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Gladys Saint Paul, MN

I've only used it once and I got prompt attention. I couldn't get out of the bathtub and used my medical alert button. The fire department came right away.

6 years ago

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Claire

There have been false alarms which I don't like happening. I didn't push the button and they couldn't reach me so they called 911. I'm concerned about the false alarm it makes me uneasy about using it. They did respond very quickly though.

6 years ago