Name: One Call Alert
Rating: 4.6

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Verified Customer

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Catherine Vernol Coventry, RI

I think the product is great, gives me a feeling of confidence, however, I still haven’t figured out how to test it. I am afraid of pushing the wrong buttons resulting in an emergency unit responding.

4 years ago

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Verified Customer

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R Bradley Acworth, GA

So far, I don't have any problems with the equipment, the small unit is easy for me to put in his case and I am wheelchair-bound so I can hang it on my wheelchair with no problem.

4 years ago

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Verified Customer

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Patricia Corballis Bryant, AR

Fast response. I needed my button the first day I wore it and ended up in the ER after ambulance came. It probably saved my life after I fell and sustained a broken nose and a subdural hematoma. I take Coumadin.

4 years ago

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Verified Customer

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Barbara VanDyke Mason, MI

The system seems to be efficient. We have only tested it, set it up, but it works as directed so far. Customer service has been helpful upon initial purchase and answering questions.

4 years ago

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Verified Customer

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Sandy Scott Elk River, MN

I need technical help from Tasha and we discovered I had a very weak signal. She was excellent in helping me with a solution, giving me a credit and pointing me to what would work in my apt. She is a valuable employee!

4 years ago

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Verified Customer

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Judith Belanger

I took a fall in my garage and if I hadn't had my call alert on I would have played there for days! I had broke my hip! They called all my contacts and notified the emergency service! Thank God for them!

4 years ago Edited January 10, 2024

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Verified Customer

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Deanna Avon, CT

I'm very happy with my device. I think there may be an error with it though because they'll call me a lot when I didn't think my alarm went off. They have been very nice when they call and I don't have any problems with it.

4 years ago

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Verified Customer

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Anonymous

This device is really good. Every time I've tested it, they answer and make sure I'm alright. Equipment works out fine and the device works when I am in different locations in my home.

4 years ago

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Verified Customer

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Karen L Zeiler

My friend who used this service had to pay her regular bill. She did that but the company moved its HQ and never received her check. The company never told her they were moving. It was a chaotic situation for about 2 weeks to get it all straightened out. My friend had to cancel her original check and write the company a new one. We were very displeased with the customer service. However, we stuck with the company and since then things have run more smoothly.

4 years ago

Reply from One Call Alert

Hi Karen, We received your review and would like to apologize for any inconvenience that you have experienced. At OneCallAlert we pride ourselves in providing a great experience to all our customers. Please let us know if we can be of further assistance. You can also reach our Customer Service team directly by dialing 800-913-9098 Option 3. We look forward to speaking with you.

Dec. 13th, 2020

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Verified Customer

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Donald

They are quick to respond when I hit the button, which I have done a couple of times accidentally. The only thing I dislike is having to remember to take the monitoring device each time I go.

5 years ago

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Verified Customer

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John

Every time I leave the house I test it, so probable weekly. I like the mobility of it though it don’t like the amount I have to wear to go out. Still they always respond quickly. Everything is nice.

5 years ago

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Verified Customer

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Hazel

When I tested the device, it worked fine. I didn’t have any problems testing it. I don’t have any problems getting them to answer my questions. I get what I need taken care of right away.

5 years ago

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Verified Customer

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Mary

It is a great machine. It really is good enough for my mother and myself. It is very easy to activate the alarm. I like everything about it. I am safe. I would recommend them to anybody.

5 years ago

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Verified Customer

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Rose

I like that is does not have to be charge and they are always prompt and it seems to work really well and quickly the couple of times we have tested it. I dislike that they don’t talk through the pendant, you have to hear them from the box.

5 years ago

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Verified Customer

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Flodene

So far is has gone through if it has been tested. We’ve been lucky that we haven’t had to really use it yet but it is quick and easy when we test it. There is nothing I dislike about it.

5 years ago

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Verified Customer

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Aaron Forney, TX

It's simple and effective. The only time we really used the device, it was an accident and they were easy to contact and tell them so. Everything was reset. It seems to be working great.

5 years ago

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Verified Customer

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Darlene Huntingdon, PA

It's not as expensive as other devices. I've used it quite a few times whenever I fell on the floor. I like it because it's right there whenever you need it and they answer you right away as soon as you press that button.

5 years ago

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Verified Customer

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Bev Anderson, IN

They are pretty prompt in responding. The thing I dislike is that I have the button that signals when I’ve fallen and it had gone off many times when I have been doing nothing.

5 years ago

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Verified Customer

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Judy MacDonald Wheaton, IL

We just got set up and thankfully have not needed to use it but it sure is good knowing it's there. Set up was very easy. The people we worked with at One Call Alert were super nice and informative.

5 years ago

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Verified Customer

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Patricia Edmond, OK

There is nothing to dislike about One Call Alert. I like the ease of it and the cellular connection. The sound was clear. The services are high quality. They provided exactly what they said they would.

5 years ago

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Verified Customer

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Harriet Detroit, MI

Great system, I have recommended it to friends. The couple of times I have accidentally hit the button, they always call back and make me feel comfortable. I like that kind of service.

5 years ago

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Verified Customer

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Larry Truckee, CA

If there is something to dislike it is that it is maybe too sensitive with the fall protection. There have been some false activations. They are quick if the alert is activated. They call almost immediately.

5 years ago

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Verified Customer

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Joan Santa Monica, CA

They’ve responded to any phone call I make. I like the security of knowing it is here, though I don’t know if they can hear my voice when I am in the shower and the alarm goes off so I will check that out to see if my voice carried to the machine to tell them if I need help or if it is a false alarm.

5 years ago

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Verified Customer

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Maureen W. Schwarzenboeck Palmyra, VA

They have been most helpful and courteous and have answered any questions I have had.They also checked out my system thoroughly when I had a question. It made me feel very secure.

5 years ago

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Verified Customer

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Ingrid San Francisco, CA

My dad was laying down and when he got up he hit it by accident and they responded right away. He didn't understand what was going on but they called me right after and I was able to talk to a monitor and felt comfortable that when I'm not around they would understand and pick up. The device is sensitive.

5 years ago

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Verified Customer

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Joseph Mount Angel, OR

We tested it the other day and it tested fine. I don't think there's anything to dislike yet. They were very good and explained everything multiple times to make things clear.

5 years ago

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Verified Customer

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Mike Dayton, ID

They're just very friendly and professional and get the job done for us. My mother has Parkinson's and she ahs a hard time with the small alert button. It's so small and so tiny, it's really hard for her to push it.

5 years ago

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Verified Customer

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Paula Walled Lake, MI

The customer service has been very fine. I've been very happy with the service but they want me to call them directly and that's why I'm going to have to return it if they're redundant.

5 years ago

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Verified Customer

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Anonymous Palmdale, CA

I don't like it around my neck, it chokes me. They keep bugging me and calling me and wanting to sell to me and I've already bought from them. It's gone off a couple of times on its own in the shower so that's not good. I think that the rope on the necklace should be a leather rope instead of a cloth rope because when you get out of the shower to continue to wear it yo uhave to wait for the cloth rope to dry. And I think the watch you wear around your wrist shouldn't be plastic becasue it sweats.

5 years ago

Reply from One Call Alert

Hello,

Thank you for your feedback. We would be happy to look into why you are still receiving calls after becoming a customer. Give us a call at 877-827-6207. As for the help buttons, if you have a standard neck pendant, you can always put any necklace or chain on that you would prefer. If you have the fall button, we can go over ways to limit false alarms, give us a call! The wrist button is made of silicon. If the band does not suit you, you can always change it to any standard watch band that fits your needs better. Please let us know if we can be of any further assistance!

Jul. 10th, 2020

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Verified Customer

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Anonymous Blue Springs, MO

I like the device. They told em to get online and fill something out and when I did it said it's out of order, so I called in after the third time I think and they said to wait until Wednesday. So I waited and I still can't get on.

5 years ago

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Verified Customer

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Carol Colorado Springs, CO

I don't know if it's working or not. I think the technicians or somebody should be contacting the person that has the system a little bit more to make sure that everything's working properly and we can test the system properly. We had some issues getting the information to me on the internet and they couldn't do it so finally they had to mail me a letter and it was really confusing.

5 years ago

Reply from One Call Alert

Hi Carol! We recommend testing your system at least once a month. We would be happy to test the system with you, please contact our Technical Support Team at 800-931-9098, Option 1. We appreciate your business and look forward to speaking to you soon!

Jun. 11th, 2020

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Verified Customer

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Timothy New Carlisle, OH

Everybody has been extremely helpful. The device is a little too sensitive. If you take it off and let it down, it triggers the alarm. We've had several false alarms that we had to cancel.

5 years ago

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Verified Customer

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Clyde Meadow Vista, CA

When we tested it, it worked just fine. We haven't had to use it in an emergency. The people I talked to were friendly and kind and easy to work with. I enjoyed the whole experience.

5 years ago

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Flo McNichols Westlake, OH

I do not use, bought for my sister, she accidentally turned it on once but was able to stop it. I think she feels safer with it( she is not buying feel at least she can get help) gives me a bit of peace of mind . She has fallen and has broken both legs, wishi had gotten sooner.

5 years ago

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Verified Customer

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Laura Kiefer, OK

The only thing I worry about is the distance, if I am out in the yard, I wonder if it's going to be enough to pick up the signal. Everything else is great. They're there when you need them.

6 years ago

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Verified Customer

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Horace Allentown, PA

They've come through for me. I don't have any complaints except sometimes it seems like it takes along time for somebody to answer when it goes odd but for the most part it really is fine.

6 years ago

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Colleen Morro Bay, CA

Tested it about three times and the fire department came out one time when I was out in the yard and pushed the button. It seems to be working. When I first ordered it wasn't delivered when it as supposed to and the sent the wrong button so that wasn't very good.

6 years ago

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Verified Customer

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Lynda Warwick, GA

I'm always confident that it's there and I've had it for several years. It's easy to use and when I needed a different arm alert because mine was broken, they sent me one right away.

6 years ago

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Anonymous Los Gatos, CA

My parents have used it numerous times and it works and has never failed us. They're very responsive and the paramedics show up immediately. I feel much safer with my parents having the device.

6 years ago

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Verified Customer

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Anonymous Durham, NC

I've been pleased with everything. I've always gotten quick responses and the people were very helpful and polite. I wish there was different way to charge it that wasn't so long but I think it is valuable.

6 years ago

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Joseph Melbourne, FL

The service seems to be adequate. When I press the button, I get attention, though the person who answers could be a little clearer. Other than that it works to my satisfaction.

6 years ago

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Richard Richmond, VA

Everytime I test it they answer right away and are super kind. I tried it once and the battery was bad so I called them. They overnighted me one the next day. I really like it and I take it everywhere.

6 years ago

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Verified Customer

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Esther

I have had nothing but good service and I can say nothing wrong about the company. I call for a check up every month and whoever answers is always so pleasant and takes time to make sure everything is alright.

6 years ago

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anonymous Oak Creek, WI

When it goes off there is always somebody on the phone calling right away. They are always on the ball and know what they're doing. My neighbor found me on the floor and pushed the button and an ambulance came.

6 years ago

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anonymous Centralia, IL

They have been there every time we've needed to use them. They are always there no matter what time or day. My mom fell and my brothers were called and got to here real quick.

6 years ago

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anonymous

I have used it a few times but I've probably used it more by accident and they were very cordial about it. I get the service that I pay for so I'm happy with it. I used it and it was very comforting to have them there.

6 years ago

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Karolyn Rockville Centre, NY

They answered my questions quickly and easily. We tested it and every time I tested it, it's just a wait. You hit the big button, it alarms and it works. It gives you peace of mind.

6 years ago

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Avis Gainesville, FL

After some research I think this system is very complete. We ordered it and it arrived quickly and in great shape. The "installation" process was fairly simple and the instructions were clear. Being new to using this type of thing my husband accidently pushed the help button a couple of times in the first week. The person on the other end of the line was very friendly and gracious. She double checked to be sure that everyone in the house was safe and we ended our conversation. I am quite impressed with the thoughtfulness of the company right down to sending a lock-box for the door so emergency personnel can open the door with a key if it is locked and no one responds to them. No breaking down our door! Appreciate that!! Very happy!

2 years ago

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Quetta

Great customer service. My husband is comforted to wear his necklace and so am I. Called to test the device and received an immediate response. Thank you!

2 years ago

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Faye Haddock Knoxville, TN

I have only had One Call Alert for a month, but it seems to be very sensitive to detecting possible falls. I have had several false alarms because of my handling mistakes.

2 years ago