Name: One Call Alert
Rating: 4.6

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Verified Customer

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Shirley Long Palm City, FL

I was testing my One Call as instructed and pressed the button and nothing happened! I then dropped it from shoulder and received an automated response.. I'm concerned that there was no response from One Call when I pressed the button!

2 years ago

Reply from One Call Alert

Hi Shirley, We received your review and we apologize for any issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team about this concern, we would be happy to have one of our representatives give you a call to help test the equipment and make sure everything is working. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Mar. 4th, 2022

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Greg Buban Orland Park, IL

First use was accidental but the time from their call to my first call contact and EMS arriving was 6 minutes. A great testament to both operations!

2 years ago

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John W Morrell Hudson, FL

the salesperson was very understanding my needs. one under contract, the rep. was very good with setting up the device.

2 years ago

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calvin crutchleo Lebanon, OH

The alert works great for the actual user. However, i am the person that gets notified and it takes me too long to get through to One Call Alert to find out what happened if i can't reach the end user.

2 years ago

Reply from One Call Alert

Hi Calvin, We received your review and we are happy to hear that the user has been satisfied with the system. We apologize if you have had some trouble getting in touch with us. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? Our Technical Support team would be happy to review the account with you and discuss best practices in case of an emergency. You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon. Thank you for being part of our OneCallAlert family.

Feb. 2nd, 2022

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Jennifer zelinger Long Beach, NY

My mother ended up needing to use this during the first week that she had it. The response was great. It was hassle free and I am so thankful

2 years ago

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Frank Endrei North Olmsted, OH

Everyone has been very helpful in choosing One Call Alert and setting it up. Thankfully, we haven't needed to use it yet.

2 years ago

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Eric Long Beach, CA

Because their customer service has been excellent. But I think the price is a little bit expensive for a single person on fixed income.

3 years ago

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Wendy Averill Culver City, CA

We haven't had occasion to use ours in an emergency, but whenever we've had a question, One Call Alert is ready and waiting!

3 years ago

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Linda Collison Clovis, CA

The neck pendant is too sensitive. I put it over my head and all hell broke loose. Also, the strap that holds the wrist button is too large to stay in place on my arm so I can't use it.

3 years ago

Reply from One Call Alert

Hi Linda, We received your review and we apologize for any inconvenience you have experienced. Is seems like you haven't had a chance to speak with our Technical Support team about these issues. We would like to contact you to help resolve these concerns. At OneCallAlert, we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Sep. 14th, 2021

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Lisa Jackson Warwick, NY

The gentleman who set up the account for us was fantastic. Made it so easy. System works wonderfully and we feel better about leaving my dad alone.

3 years ago

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Michelle Anderson Littlefield, AZ

I've accidentally hit the button twice and they responded quickly. They were very pleasant and asked if everyone was ok.

3 years ago

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Betty Laslo Stafford, VA

My button was accidentally bumped and went off at my mailbox up the street. I now know it will work outside when I walk my Scottie dog.

3 years ago

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Deborah Thomas West End, NC

I love the fact that my mother will continue to do the things that she loves without worrying about help if she falls again.

3 years ago

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colleene johnson Georgetown, TX

because I had to use them and the fire department came to get me up. All the time they were assuring me that help was coming

3 years ago

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Lori Smith Wellsville, KS

It was easy to set and we had issues with the first one we received and they sent out another one and helped my Mom set it all up.

3 years ago

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Dianne Wallingford, CT

Customer service is very helpful. It was easy to set up. The response time is very quick when it thinks you fall and you can just tell them if it is a false alarm.

3 years ago

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Lori Lincoln Rancho Mirage, CA

Your customer service has been excellent. Because of Covid and the fact that my Father lives 100 mi. away I haven't been able to get it up and running so he now has 24 hr care

3 years ago

Reply from One Call Alert

Hi Lori, We received your review and would like to thank you for your kind words. We would also love to speak with you to ensure you are receiving the peace of mind you are looking for with our system. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Jan. 20th, 2021

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Art

My dad uses this and when he fell down they notified me that he was down and they talked with him and he was ok and sending j help.Srt

3 years ago

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Vivien DeBack

Everyone I spoke to at One Call Alert have been so very helpful. They answered all my questions and helped me get set up.

3 years ago

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Anonymous

If I need help, I can get it right away. Sometimes I forget about it and the button gets pushed and it gets tested accidentally.

4 years ago

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Sally

Whenever I’ve had to call, they have been very helpful. They are very trustworthy. It is always there and gives me a sense of security.

4 years ago

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Victoria

The lady in customer service is really nice but I was disappointed me mom did not receive the wall mount button that goes in the shower. I would like for it to get mailed to her.

4 years ago

Reply from One Call Alert

Hi Victoria, We received your review and we're sorry you did not receive the waterproof wall mount button. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we would be happy to give you a call to have the button added to your account. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Nov. 24th, 2020

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Cynthia Smith

Excellent, professional service. Customer service is very friendly and helpful, answering any questions you might have.

4 years ago

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Kent Crawford

Good company & friendly service! They offer great products easy to use. Customer call backs take a while other than 911 or help!

4 years ago

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Anonymous Devine, TX

It is too sensitive. Every time it hits my breast plate, it goes off that is the only thing I dislike and I have still recommended it people.

4 years ago

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Rebecca Garden City, KS

As a care taker to my mom and it gives me security so I can leave her. She can understand the speaker well. It was clear and loud.

4 years ago

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Roger Pompano Beach, FL

Their customer service is very efficient and the device is convenient though it is not very clear if it is okay or not when I test it.

4 years ago

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Ella Brick, NJ

Alert volume from receiver is very low and when I was testing it with the tech he said that's the way the system is. Therefor there is no possible volume increase

4 years ago

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John Manassas, VA

Customer service is good. They respond when I need it. I fell down and they called me right up, very fast. I really appreciated that. I like it.

4 years ago

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Sharon Springhill, LA

It's easy to use. I’ve had some false alarms and it was easy to manage. You just tell them it is a false alarm to reset it. I like the price.

4 years ago

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Annette Flat Rock, MI

The quality is good. I like the wristband other than the fact that it is really sweaty on my arm. The one time I used it, there were a few rings before they answered.

4 years ago

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Elena Pasadena, CA

One hundred percent good. I am very satisfied with it. Every time I hear that my father has used it right away and they answer right away.

4 years ago

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Ann Henryetta, OK

When she accidentally pushed the button, it resets fine. It’s good to know it is there for her. We like everything about it.

4 years ago

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Devoid Nuevo, CA

It was more complicated than expected. Lots of information needed and forms. Key lock is very large and heavy and hard to open, and you need to leave a code for someone to remember to even unlock it to gain access to your home. It took me 20 minutes to figure out how to open the lock. Could be dead inside by then.

4 years ago

Reply from One Call Alert

Thank you for your feedback! We are sorry to hear that you found the system complicated, if you would like assistance with testing the system or any questions answered, just give us a call. We are happy to help! Emergency personnel are knowledgeable & skilled with using lock boxes and the code and location of the lock box is provided to them when they are sent out during an emergency. If you need any further assistance, please don't hesitate to contact us at 877-827-6207. We appreciate your business and giving us the opportunity to keep you safe!

Jul. 10th, 2020

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Emma J. Davis Wichita, KS

BECAUSE they were soo VERRYYY polite ,& even When I didn't Push The Button, I Accidentally Mashed the BUTTON, & They CALL ME Too Check On Me!!

4 years ago

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Anthony Surprise, AZ

I had to use it twice. I can't sleep with it on because if I roll on top of it it goes off. Very pleasant personnel and trustworthy, concerned.

4 years ago

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Peggy Mesquite, TX

If I need help they have come to me. They provided everything I would need like a key pass for the fire department to come in and knock my door.

4 years ago

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Jay Poulsbo, WA

It works exactly as advertised. It's been very reliable. Haven't had any issues or setup concerns. They talked us through a couple things early on.

4 years ago

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Arlene Pahrump, NV

I keep setting it off by accident. I have accidentally called seven times and they've been very patient with me every time.I tested it but I had to call up and have somebody show me how to do it.

4 years ago

Reply from One Call Alert

Thank you for your review. Is there anything we can do to earn a higher rating?

Jun. 25th, 2020

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Steve Washington, LA

My mother did accidentally trigger it and we received response back so that's good. They immediately get back when something goes wrong.

4 years ago

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David Rancho Cucamonga, CA

Customer support was very responsive to help set up. My mom tested it about a week ago and I was alerted and able to see what time the test was done.

4 years ago

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Dolores A Surprenant Fredericksburg, VA

So far I have a few times leaned the wrong and set off the fall button when not needed. I feel more comfortable to have the plan, knowing someone is there to help.

4 years ago

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Charlene Linden, MI

There is nothing I don't like. It's very convenient. They have called a couple of times and seem very interested to help if I need it.

4 years ago

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Jodi Laconia, NH

It's always there, I feel safer with it. One time we accidentally pushed it and the lady was right there on the machine.

4 years ago

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Jane Saint Marys, PA

The woman we talked to explained everything to u, which was wonderful. It was easy to set up and I use it constantly. I like everything.

4 years ago

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Michael Haverhill, MA

I like everything about it. A couple weeks ago my brother set it off by accident and they came right away. They were there within eight minutes.

4 years ago

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Patricia Reading, PA

I've been pleased with it. Have to get used it it, sometimes it gets pushed and they are always so nice. They ask if I'm okay.

4 years ago

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Margaret Venice, FL

The representative was very patient with me and walked me through the set up and answered all of my questions very nicely.

4 years ago

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Shirley Fort Smith, AR

I've never had to use it but it has gone off a couple of times and they responded quickly. Everytime this button goes off they're right on it.

4 years ago

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Anonymous Red Bluff, CA

In case of a fall, I've got a way of getting helped. I just tested it because I couldn't figure it out so a friend helped figure it out for me.

4 years ago