Name: One Call Alert
Rating: 4.6

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Verified Customer

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Mary Greenwood, MS

I do not like that I can’t get anyone on the phone after a call has been missed from your monitoring support center.

1 year ago

Reply from One Call Alert

Hi Mary, We received your review and we apologize for any difficulties you have experienced with getting in touch with one of our representatives. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve any issues with your equipment. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Apr. 28th, 2023

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Verified Customer

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Patricia Pittsfield, ME

It is like a security blanket and l don't think l would ever cancel it.

1 year ago

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Verified Customer

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Charles Birmingham, AL

Pressure from sales associates. While ñot living about the product they weren't really forth coming

1 year ago

Reply from One Call Alert

Hi Charles, We received your review and we apologize for any issues you have experienced at the time of the order. At OneCallAlert, your safety is our number one priority, and we want you to be covered. We would like to speak with you to resolve any issues you have experienced. What would be the best phone number for us to reach you on? You can also reach our Customer Service team directly at 800-913-9098 Option 1. Thank you for being the most valued part of our OneCallAlert family.

Mar. 31st, 2023

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Verified Customer

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Jack Beame Portland, OR

One Call Alert is very responsive and helpful whenever I call for support.

1 year ago

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Verified Customer

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Kathryn Cardona Mesa, AZ

Had to use it already and it's great, especially with lock box.

1 year ago

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Tina Arp, TX

My mom has just started using this service. It was a really easy setup.

1 year ago

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Eric East Setauket, NY

I am satisfied that my mother in law is much safer due to having this system

1 year ago

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Marie Mastropaolo Delray Beach, FL

Having One Call Alert has given me, and my family, peace of mind.

6 years ago

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George R. Werth Hays, KS

Tracy was very polite and knowledgeable. Pleasant experience! Professional!!

6 years ago

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domenic

Quick response, clear communication - easy to understand Courteous, and helpful advice

7 years ago

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Jeff Thurmond Newnan, GA

I have not received the unit for my mom. Her name is Emma. I not sure where you got Robert or my dad. He passed away years ago and his name is not Robert.

7 years ago

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Joanne L Owens

Great experience, affordable, easy monthly bank draft withdrawal & quick delivery.

7 years ago

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Verified Customer

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Betty Yuma, AZ

the fall detection did not work when my mom fell!!!!!!!!!!!

1 year ago

Reply from One Call Alert

Hi Betty, We received your review, and we are sorry to hear about this incident. We hope you were still able to get the help needed at that time, and we apologize for any issues with the equipment. We would like to have our Technical Support team give you a call for further assistance. What would be the best number for us to reach you on? At OneCallAlert, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 800-913-9098 Option 1. We look forward to speaking with you soon.

Jun. 28th, 2023

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Verified Customer

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JANE BROWNE Chicago, IL

the battery last less than one day...very difficult to get help on the phone

2 years ago

Reply from One Call Alert

Hi Jane, We received your review and we are sorry to hear about the issues you have been experiencing. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to have one of our representatives give you a call to help review the equipment with you and provide any replacements needed. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

May. 20th, 2022

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Verified Customer

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Mare LOFTUS Edgewater, MD

I get a lot of mistakes. Alarm goes off by error.

3 years ago

Reply from One Call Alert

Hi Marie, We received your review and we would like to apologize for any inconvenience you are experiencing with the equipment. We would like to contact you for further assistance with this. Our Technical Support team will be able to advise on best practices for avoiding false alarms, and provide you with any equipment replacement needed. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

May. 26th, 2021

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Verified Customer

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Jan Petersen

The flashing lights on the medallion are distracting and unsatisfactory.

4 years ago

Reply from One Call Alert

Hi Jan, We received your review and would like to contact you to further assist with any concerns you have about the equipment. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 24th, 2020

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Verified Customer

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Anonymous Saint Louis, MO

No speaker in fall down button so this is useless out of the home.

4 years ago

Reply from One Call Alert

When you leave your house, you take your GPS mobile device with you as well. It has a speaker and that is how you are located aware from home. If you do not have this device with your system, that would mean you have a home only system. We would be happy to go over your system with you, please give us a call at 800-931-9098.

Aug. 10th, 2020

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Verified Customer

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Bonnie Dardanelle, AR

Very that it works without cellphone service

1 year ago

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Verified Customer

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John Midlothian, VA

Very responsive customer service. Excellent product.

1 year ago

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Verified Customer

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Joyce Kapolei, HI

Quick service, expert operators, nice person

1 year ago

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Verified Customer

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Ralph Circleville, OH

Good customer service very satisfied with the company

1 year ago

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Verified Customer

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Eileen Salt Lake City, UT

Always ready to go doesn't pull or isn't heavy

1 year ago

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Carolyn Port Orchard, WA

friendly, easy to use,,, setting system up was a breeze

1 year ago

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Margaret Bismarck, ND

Customer service was great. I would recommend

1 year ago

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Michelle Sarasota, FL

Customer service is very good. Price is competitive.

1 year ago

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Elaine Yandrofski Emmaus, PA

Device is easy to use. Professional customer help.

6 years ago

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Joan Boonton, NJ

My experience with the ordering went extremely well

6 years ago

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Martha Suggs Foley, AL

Traci was very polite and helpful with information

6 years ago

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Kenton Holloway Bowie, TX

Everything worked as we had hoped. Very efficient.

6 years ago

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Erma wales Millerton, PA

Very helpful. No sales pitch. Answered my questions!

6 years ago

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Alex Britt Grand Rapids, MI

Affordable peace of mind for my disabled mom.

6 years ago

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Lee Taylor Spanish Fort, AL

Always there. Check- ins excellent. Great service.

7 years ago

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Doug Maranto Fort Worth, TX

All my questions answered by a great representative.

7 years ago

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Karen Hoffman Osage City, KS

Tracy was very polite and helpful when I placed my order.

7 years ago

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Verified Customer

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judy funk Mankato, MN

i bumped it by accident and i immediately had a call

2 years ago

Reply from One Call Alert

Hi Judy, We received your review and we're glad to hear that this was only a false alarm and that the equipment was responsive. We apologize for any inconvenience that you experienced due to this false alarm. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we would like to make sure you receive nothing less. We would like to speak with you to help resolve any issues you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 800-913-9098 Option 1. We look forward to speaking with you.

Nov. 9th, 2021

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Verified Customer

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George Brown Jr Olney, IL

Very poor customer service, 1 star rating.

3 years ago

Reply from One Call Alert

Hi George, We received your review and we apologize for any inconvenience that you have experienced. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we would like to contact you to ensure that you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 3. We look forward to speaking with you soon.

Mar. 19th, 2021

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Verified Customer

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Rita Clendennen Waco, TX

Easy to use and understand how it works.

1 year ago

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Guthrie Riley Sheboygan, WI

We had this for 5 months and 2 alarms stopped working. Sent them back and got a refund.

6 years ago

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Lillie Lyons Knox, IN

Good security for the elderly, feel safe having this for emergencies.

7 years ago

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Verified Customer

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Seena Amsel Long Beach, NY

How can I review? It has not started yet No one has contacted me to set it up.

1 year ago

Reply from One Call Alert

Hi Seena, We received your review and we apologize for the issues you are experiencing due to set up. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help and provide you with any equipment education. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Apr. 20th, 2023

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Verified Customer

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Rita Green Bay, WI

I disliked everything about it. It needs to be charged was too often.

1 year ago

Reply from One Call Alert

Hi Rita, We received your review and we apologize for the inconvenience you are experiencing with the battery life. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

May. 15th, 2023