Name: One Call Alert
Rating: 4.6

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Verified Customer

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doris robin

Prompt and courteous service. Staff is excellent.

5 years ago

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Verified Customer

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Elaine Wong

Good service, nice agents easy to install.

5 years ago

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Verified Customer

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Gregory Mars, PA

The device is easy to use and that's what I like about it.

5 years ago

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Verified Customer

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Brenda Louisville, KY

I like the costs, it's reliable. The test went good.

5 years ago

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Verified Customer

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Ruth James Columbia, SC

Their responses to alarms have been swift.

5 years ago

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Verified Customer

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I. G. Ellison Alamogordo, NM

Can hear speaker without my hearing aids.

5 years ago

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Verified Customer

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Donalie Saint Petersburg, FL

I like it. I did set it off on accident once when I rolled over it.

5 years ago

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Verified Customer

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Donna Mifflinburg, PA

Very trustworthy. There isn't anything I dislike about it.

5 years ago

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Verified Customer

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Marie Fort Lauderdale, FL

I tested it when I first got it. It works.

5 years ago

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Verified Customer

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Norton Miami, FL

They've been very good and I think it's very convenient.

5 years ago

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Verified Customer

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Karen Monessen, PA

I hit it by accident and that's what I don't like about it. The quality is good.

5 years ago

Reply from One Call Alert

Thank you for your feedback, Karen!

Jun. 11th, 2020

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Verified Customer

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Bill

Very helpful and friendly. Excellent service.

5 years ago

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Verified Customer

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Christina Schelby Columbus, OH

This is perfect for my mom and I know it works very well

5 years ago

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Verified Customer

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Andrea Holden

Excellent customer service and tech support

5 years ago

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Verified Customer

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Joan Owens Sellersburg, IN

I'm wondering why no one answers the phone when I do a test on my One Call Alert

5 years ago

Reply from One Call Alert

Hi Joan,

We are going to have a Technical Support agent reach out to you regarding your system. You can also reach us at 800-433-6042.

We look forward to speaking to you!

Apr. 10th, 2020

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Verified Customer

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Ethel Butler

They call if there is any indication of a fall.

5 years ago

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Verified Customer

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Millie Trussell

Great except fall detection is too sensitive and goes off without falls

5 years ago

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Maurice

Quick response.when we had to call them about my fall

6 years ago

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Beauty East Jordan, MI

They helped me very well when I needed medical help.

6 years ago

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Verified Customer

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Anonymous Marinette, WI

Why am I not informed re battery life? I've asked and do not get decent answer!

6 years ago

Reply from One Call Alert

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At One Call Alert we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
One Call Alert

Sep. 27th, 2019

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Verified Customer

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Rhoda Punta Gorda, FL

I've had a couple of calls to them and they've done good.

6 years ago

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Verified Customer

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Jane Nichols

Good service. When I have needed help you have responded quickly

6 years ago

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Kimsky Houston, TX

great cst svc & the best most reliable people thx!

6 years ago

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Verified Customer

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Billy King Pryor, OK

Always polite on the phone. Always been available, never let us down.

6 years ago

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Verified Customer

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Barbara Tampa, FL

I feel confident that I could get help quickly if I needed it.

6 years ago

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Verified Customer

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eric rippert Vero Beach, FL

quick to answer and also have a navigation feature.

6 years ago

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Verified Customer

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Gigi Riverhead, NY

Everyone is calm and extremely helpful every time we've talked.

6 years ago

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Verified Customer

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Jennifer Penrod Kingman, AZ

They have been a great mind ease for family.

6 years ago

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Verified Customer

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Anonymous Seattle, WA

I dislike the fact that the alert device beeps uncontrollably. I tried to get help and nobody responded to my problem with the machine.

6 years ago

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Verified Customer

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Grace La Grande, OR

Very trustworthy. I feel real safe with it on.

6 years ago

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Verified Customer

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Michael Ball Ground, GA

It doesn't work in my home. The red light is on all the time and I've got to drive three miles away for it to work.

6 years ago

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Verified Customer

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Angela Milwaukee, WI

They are always there. When I press the button and they answer immediately.

6 years ago

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Verified Customer

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Kenneth

If I need help I can get it. They've given me good service.

6 years ago

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Verified Customer

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Patricia Wilburton, OK

It works wonderfully. I trust it completely.

6 years ago

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Verified Customer

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Hazel Dunsmuir, CA

One Call Alert is always there when I press the button.

6 years ago

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Verified Customer

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Steven Virginia Beach, VA

I like that One Call Alert is the most reliable.

6 years ago

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Betty Summerville, SC

I’m not sure because I haven’t had to use it. Thankfully,of course . Have tested and that went well. Betty

2 years ago

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Verified Customer

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Philip Waco, TX

Mobile unit connects from everywhere I am at. Callers are helpful knowledgeable and concerned about my well being.

2 years ago

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Verified Customer

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Thomas Volkman Appleton, WI

Good system for the price point especially considering you don’t need a land line. Should be noted that the pendant needs to be charged weekly.

2 years ago

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Verified Customer

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Vicky Falling Waters, WV

Provided the key lock for the door was good. With parent home alone it helps the emergency care to get to them quickly .

2 years ago

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Verified Customer

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Leellyn OK

I did a lot of research and I like the price, the device, ease of operation, and the follow-up services.

2 years ago

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Verified Customer

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Darlene Kissimmee, FL

Big and bulky, black, and feels like an albatross around my neck. Very sensitive to touch, hard for me to hear responder. (Have hearing aide) Hate the green glow in my bedroom while it's charging at night.

2 years ago

Reply from One Call Alert

Hi Darlene, We received your review and we apologize for the inconvenience you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve these issues or provide you with any equipment alternatives that may better suite your needs. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Mar. 22nd, 2023

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Verified Customer

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Vickie Stone Fredericksburg, VA

I called to have the system activated and spoke to someone who said they were emaing a friend with the same first name as me and he was so confused about why I called him. So I gave up. I don't like your product at all. Vickie Stone

2 years ago

Reply from One Call Alert

Hi Vickie, We have received your review and we certainly apologize for any inconvenience you have experienced. We are glad to see that you were able to connect with our Technical Support team for assistance with resolving these issues. Please let us know if you have any additional questions or need any further assistance with your account. You can reach us directly by dialing 800-913-9098 Option 1 for Technical Support. Thank you for being the most valued part of our OneCallAlert family.

Mar. 17th, 2023

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Mark Dyer Menifee, CA

This service has been great. My mom has been using it. Everytime she hits the button she gets a call within minutes.

2 years ago

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Verified Customer

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Kelli Dreibelbis Hummelstown, PA

Good customer service and overall good service

3 years ago

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Verified Customer

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TAMMY BAAR Snowmass Village, CO

Often we notice the green light is blinking. Not sure it works all the time.

3 years ago

Reply from One Call Alert

Hi Tammy, We received your review and we definitely understand your concern. Thank you for bringing this to our attention. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on and help resolve this issue? You can also reach us directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our OneCallAlert family.

Oct. 28th, 2022

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Verified Customer

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LALANYA HENDERSON Provo, UT

The battery goes low very fast and it didn't detect a pretty nasty fall

3 years ago

Reply from One Call Alert

Hi Lalanya, We received your review, and we are sorry to hear about this incident. We apologize for any issues you have experienced with the equipment. We would like to have our Technical Support team give you a call for further assistance with resolving these issues. What would be the best number for us to reach you on? At OneCallAlert, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 800-913-9098 Option 1. We look forward to speaking with you soon.

Oct. 28th, 2022

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Verified Customer

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John Saylor Grapevine, TX

In first month, unit shorted out calling emergency responders to my house unnecessarily - very embarrassing.

3 years ago

Reply from One Call Alert

Hi John, We received your review and we apologize for the issues you have experienced due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Sep. 9th, 2022

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Verified Customer

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Sandy Morris Oakhurst, CA

Good system. Fall sensor doesn't seem sensitive enough.

3 years ago

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Verified Customer

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Mary T Phillips Fort Worth, TX

My mom fell on july 10 and the alarm pendant did not go off and she died 6 days later

3 years ago

Reply from One Call Alert

Hi Mary, We received your review, and we are sorry to hear that your mother has passed away. We offer our sincerest condolences during this difficult time. We apologize if there were any issues with our system at the time of this incident, and we would like to contact you for further assistance with the account. What would be the best number for us to reach you on? Please do not hesitate to give us a call. You can reach us directly at 800-913-9098 Option 1. We look forward to speaking with you soon.

Aug. 5th, 2022