Name: One Call Alert
Rating: 4.6

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Verified Customer

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Maggie Stalhut

it actually KNOWS if I've fallen. The last compcompany didn't

2 years ago

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Verified Customer

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Gene Reimers

Seem to always be alert even when I bump it they answer--fall alert.

2 years ago

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Verified Customer

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Barrie Wood Manorville, NY

They do not respond to emails. I inquired about the user portal several weeks ago and have received no response

2 years ago

Reply from One Call Alert

Hi Barrie, We received your review and we apologize for any difficulties you have experienced while attempting to get in touch with us. Our Customer Service team would be happy to assist with verifying your account and setting up the online portal. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your account? You can also reach Customer Service directly by dialing 800-913-9098 Option 3. We look forward to speaking with you soon and resolving these issues.

Mar. 30th, 2022

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Verified Customer

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Roger Keith Arthur Escondido, CA

Simple to use easy to operate charges fast seems very responsive.

2 years ago

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Verified Customer

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Debra H Koren Aylett, VA

Quality equipment, quick response. Friendly and helpful employees.

2 years ago

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Verified Customer

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Shannon Turner Dublin, VA

I have accidentally hit the button and I always get a response.

2 years ago

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Verified Customer

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Ruth L McCort Lake Worth, FL

Set-up was easy and customer service team is helpful and friendly. Device is also high-quality.

2 years ago

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Verified Customer

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NERA DUFENDACH Houston, DE

Luckily haven't had to call, but the service staff is awesome.

2 years ago

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Verified Customer

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Dominick Lucera

The customer service was excellent, quality of the unit and reasonbly priced!

2 years ago Edited January 10, 2024

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Verified Customer

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Lisa Derry, NH

How can we deactivate the auto fall alert it goes off sometimes when it shouldn't

2 years ago

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Verified Customer

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Joseph Christman San Diego, CA

When it worked, it was great, and when it started to malfunction they never followed through with support.

2 years ago

Reply from One Call Alert

Hi Joseph, We received your review and we apologize for any issues you have experienced with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve these issues. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Feb. 2nd, 2022

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Verified Customer

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Alisa R Randolph Grottoes, VA

Trustworthy love being able to know that my mom is always gonna be safe

2 years ago

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Verified Customer

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Carol Caldwell Cedarburg, WI

Fast response, buttons recessed so there are no or few "false alarms"

2 years ago

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Verified Customer

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Tom Case Stephentown, NY

Best value for the money, Products are easy to setup and operate.

2 years ago

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Verified Customer

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Dave Marchese Brackenridge, PA

System was shipped very quickly. Easy set up. Transponders are nice size

2 years ago

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Verified Customer

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Debra Kievit-Kessler Sicklerville, NJ

Fortunately did have to use it yet. However, customer service was terrific.

2 years ago

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Verified Customer

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Faye Keeton Geneva, AL

Because my mom hit the button by accident and no one called me . I thought someone was supposed to call me if it went off . Confused !

3 years ago

Reply from One Call Alert

Hi Faye, We received your review and we are sorry to hear that you were not notified for the false alarm. We would like to contact you to further assist with resolving this issue. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Nov. 4th, 2021

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Verified Customer

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Nancy Jo Opiela Milton, FL

Excellent service. Very thorough explaining use of device.

3 years ago

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Verified Customer

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Debbie Kauffman Park City, MT

Polite people They take the time to listen and they do whatever you need.

3 years ago

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Verified Customer

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Lacey Dewitt Gray Arlington, TX

Making sure things are charged is a bit of an inconvenience. Should be like others where the battery is ongoing

3 years ago

Reply from One Call Alert

Hi Lacey, We received your review and we apologize for any inconvenience that you are experiencing with the equipment. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we would like to make sure you receive nothing less. We would like to speak with you to help resolve any issues you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 800-913-9098 Option 1. We look forward to speaking with you.

Oct. 7th, 2021

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Verified Customer

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Doug Bates City, MO

Great customer service , you call they answer and help set up the system

3 years ago

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Brandon Hartford, CT

Great customer service, great device responsiveness, great price.

3 years ago

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Judith DENNO Newton, NH

Jude helped through testing my system, very patient with me.

3 years ago

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Verified Customer

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GORDON RAYNES Auburn, ME

Even in a test sometimes it takes over 2 minutes for a agent to pick up … what if I was having a heart attack

3 years ago

Reply from One Call Alert

Hi Gordon, We received your review and we apologize for any inconvenience you have experienced with the response times. We would like to contact you to further assist with this concern. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. Our Technical Support team is always happy to help with the equipment. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Sep. 28th, 2021

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Verified Customer

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Janet Townsend, GA

So far the response has been very good when the button has been hit.

3 years ago

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Verified Customer

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Sara Langham Ranchos De Taos, NM

So far it has been easy to setup. Have not had to use it yet

3 years ago

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Verified Customer

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Diane Burton North Las Vegas, NV

answered all my question. were helpful in getting me the right equipment

3 years ago

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Verified Customer

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Ed and Greta Pinkston Bella Vista, AR

Quick response when we accidentally punch a button and set off an alert.

3 years ago

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Verified Customer

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Pat Roome Bellevue, WA

I was found in a grocery store after I unknowingly pressed my button. I was OK

3 years ago

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Verified Customer

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Jennifer Kirschenman Eureka, SD

Sends messages to everyone on list ALL at once instead of 1 at a time. Even with false alarms. Parents won't use for that reason.

3 years ago

Reply from One Call Alert

Hi Jennifer, We received your review and we definitely understand your concern. At OneCallAlert your safety is our number one priority. In case of an emergency alert, the emergency contacts on your list are called one my one until someone is reached and notified of the incident. Text message and email notifications can also be set up for these contacts, however these would be automated messages that all contacts would receive. Contacts that prefer not to receive a text or email can opt out of this feature. We would be more than happy to further assist with any additional questions or concerns you may have. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 3 for Customer Service. We look forward to speaking with you soon.

Aug. 16th, 2021

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Verified Customer

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Royce G Wallace Palm Bay, FL

Have not had to use the device but seems to be user friendly.

3 years ago

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Shirlee Mattila Silverdale, WA

They have been so helpful to us. Many false alarms sent n. Always so gracious in their response.

3 years ago

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Verified Customer

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Suzanne E. Kane Syracuse, NY

All people I have spoken with are informative, helpful, and kind

3 years ago

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Verified Customer

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Leo Landry Haverhill, MA

Professional response teams make everything easy to understand.

3 years ago

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Verified Customer

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patricia tucker Houston, TX

thus far, everything has been easy to use and when i had a question it was answered succintly..

3 years ago

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Verified Customer

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Glenda Lee Greene Houston, TX

Prompt responses, better rates & services than the other companies I explored.

3 years ago

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Kimberly Adams Fort Worth, TX

Its very effective. They respond quickly,even its a false alarm.

3 years ago

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Kurt Able Zephyrhills, FL

They keep me in the loop when something is amiss with the wife's mother.

3 years ago

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L Paniker Sterling, VA

Responsiveness to parent's needs and quick to inform family

3 years ago

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Mary T Lynch San Diego, CA

When I run Test Only alerts, operator always answers within seconds.

3 years ago

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R Dondero Concord, NH

3 years ago

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larry waler Minot, ND

they do not judge when i Itell them that it is a false alarm

3 years ago

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Verified Customer

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Bonnie Dillon Portland, OR

Confusing operating plan. One part had to be replaced already and the neck unit requires more charge time.

3 years ago

Reply from One Call Alert

Hi Bonnie, We received your review and we would like to apologize for any inconvenience you have experienced with the equipment. We see that you have already spoken to our Technical Support team about this concern and a replacement device was sent to you. Please let us know if you are still experiencing any trouble with the battery life and we would be more than happy to contact you for further assistance. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

May. 26th, 2021

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Verified Customer

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Wnnie Perley Shelton, CT

They do what they said they would. Very responsive to inquiries.

3 years ago

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Nancy L Brautigan Hawley, PA

Very high. They make me feel safe in my home and on the road.

3 years ago

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Jerry Chatman Puxico, MO

Have had several false alarms while handling pendant fall alert. Then fell and did not alert.

3 years ago

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Verified Customer

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Dale Mitchell Cordova, TN

very responsive, has saved during 3 falls since my purchase.

3 years ago

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Verified Customer

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Ernestine J Smith Towson, MD

Very responsive, even for unintentional activiations of emergency signal

3 years ago

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CLC Sanford, NC

Accidentally pressed the button and they called me immediately

3 years ago

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Mary Ann Stulz Newport, KY

I would like to do a test on my pager, but One Time Alert said that I can not. I did the initial testing, but then no other testing is allowed?

3 years ago

Reply from One Call Alert

Hi Mary Ann, We received your review and we apologize if there was any confusion. Our systems can definitely be tested at any time. We are glad to see that our Technical Support team was able to connect with you regarding this inquiry. At OneCallAlert we pride ourselves in providing a great experience to all our customers. If any assistance is needed with the equipment, please do not hesitate to contact us by dialing 800-913-9098, Option 1 for Technical Support. Thank you for being a valued part of the OneCallAlert family.

Apr. 24th, 2021