Name: One Call Alert
Rating: 4.5

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Verified Customer

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Kelli Dreibelbis Hummelstown, PA

Good customer service and overall good service

1 year ago

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TAMMY BAAR Snowmass Village, CO

Often we notice the green light is blinking. Not sure it works all the time.

1 year ago

Reply from One Call Alert

Hi Tammy, We received your review and we definitely understand your concern. Thank you for bringing this to our attention. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on and help resolve this issue? You can also reach us directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our OneCallAlert family.

Oct. 28th, 2022

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LALANYA HENDERSON Provo, UT

The battery goes low very fast and it didn't detect a pretty nasty fall

1 year ago

Reply from One Call Alert

Hi Lalanya, We received your review, and we are sorry to hear about this incident. We apologize for any issues you have experienced with the equipment. We would like to have our Technical Support team give you a call for further assistance with resolving these issues. What would be the best number for us to reach you on? At OneCallAlert, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 800-913-9098 Option 1. We look forward to speaking with you soon.

Oct. 28th, 2022

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John Saylor Grapevine, TX

In first month, unit shorted out calling emergency responders to my house unnecessarily - very embarrassing.

1 year ago

Reply from One Call Alert

Hi John, We received your review and we apologize for the issues you have experienced due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Sep. 9th, 2022

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Sandy Morris Oakhurst, CA

Good system. Fall sensor doesn't seem sensitive enough.

1 year ago

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Mary T Phillips Fort Worth, TX

My mom fell on july 10 and the alarm pendant did not go off and she died 6 days later

1 year ago

Reply from One Call Alert

Hi Mary, We received your review, and we are sorry to hear that your mother has passed away. We offer our sincerest condolences during this difficult time. We apologize if there were any issues with our system at the time of this incident, and we would like to contact you for further assistance with the account. What would be the best number for us to reach you on? Please do not hesitate to give us a call. You can reach us directly at 800-913-9098 Option 1. We look forward to speaking with you soon.

Aug. 5th, 2022

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Jennifer Edmonds Arvada, CO

I fell and the device malfunctioned. It was about 8 minutes for them to call me on my phone to see if I was okay.

1 year ago

Reply from One Call Alert

Hi Jennifer, We received your review and we are sorry to hear about this incident. We would like to contact you to help with any equipment replacements needed. What would be the best number for us to reach you on? At OneCallAlert, your safety is our number on priority. Please do not hesitate to contact our Technical Support directly for any assistance needed with the equipment. Representatives are available at 800-913-9098 Option 1. We look forward to speaking with you soon.

Jun. 25th, 2022

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Sherry weygant Pasadena, MD

My father says it works well the response time is good

1 year ago

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Louise Ansley Atlanta, GA

It keeps say fall dected when I laying in bed. Battery doesn't last 2 days.

1 year ago

Reply from One Call Alert

Hi Louise, We received your review and we are sorry to hear about the issues you have been experiencing. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to have one of our representatives give you a call for further assistance. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

May. 28th, 2022

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Dennis Fowler Grass Lake, MI

Equipment is not as advertised, battery life is about half what I was told.

1 year ago

Reply from One Call Alert

Hi Dennis, We received your review and we apologize for any issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to have one of our representatives give you a call to help review the equipment and make sure everything is working properly. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

May. 28th, 2022

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Charles Stephenson Colonial Heights, VA

Shipped incorrect item (necklace), ordered wristband - need wristband sent

1 year ago

Reply from One Call Alert

Hi Charles, We received your review and we apologize for any issues you have experienced with your order. Our Technical Support team will be happy to verify your account and send any equipment replacements needed. If you have not yet had a chance to speak with our Technical Support team about this issue, we would be happy to have one of our representatives give you a call for further assistance. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

May. 28th, 2022

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Sherry Fishkind Boca Raton, FL

great response time, but I hit the call button too often

2 years ago

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Rhonda Bradburn Pittsburgh, PA

No problems. Feel more secure especially when I'm out.

2 years ago

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Catherine M Al-Azzawi Schaumburg, IL

Disappoined that it takes 3 hrs. to charge unit. That's a lot of downtime

2 years ago

Reply from One Call Alert

Hi Catherine, We received your review and we apologize for any inconvenience you are experiencing due to the charging time for the mobile unit. If you have not yet had a chance to speak with our Technical Support team about this concern, we would be happy to have one of our representatives give you a call to discuss any alternatives options that may better suite your needs. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Feb. 12th, 2022

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frank buxkemper East Bernard, TX

they came to check on me and i did know that i called them

2 years ago

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Fred Johnson West Thornton, NH

Poor response time..many test failures...too busy too answer...

2 years ago

Reply from One Call Alert

Hi Fred, We received your review and we apologize for any inconvenience you are experiencing with the equipment tests. We would like to contact you to further assist with resolving this issue. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Nov. 30th, 2021

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Gloria Bennett Visalia, CA

Haven't had it very long to evaluate it.

2 years ago

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L K Levenstein Lake Worth, FL

Not that impressed. Feel too expensive and products cheaply made.

2 years ago

Reply from One Call Alert

Hello, We received your review and we apologize for any concerns you may have about the equipment. We would like to contact you to further assist with resolving any issues. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. Our Technical Support team is always happy to help with any questions or concerns you may have about equipment. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Sep. 28th, 2021

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Leonard Polakowski Fenton, MI

Good Responce bt $600.00 per call is much

2 years ago

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Heidi petriewitmer Artemas, PA

Have not used the service yet only once by accident

2 years ago

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Amy Yamamoto Roseville, CA

Good device, customer service does not return call

2 years ago

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Fay M. King Brownfield, TX

Only had it a short time........have had two false alarms.........unexpected.

2 years ago

Reply from One Call Alert

Hi Fay, We received your review and we apologize for any inconvenience you have experienced with the false alarms. We would like to contact you to further assist with this concern. What would be the best number for us to reach you on? Our Technical Support team would be happy to go over best practices to help avoid false alarms going forward. At OneCallAlert we pride ourselves in providing a great experience to all our customers and you can reach us directly by dialing 800-913-9098 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 28th, 2021

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Helen Robinson Norwalk, CT

Because of the convenience of having it available all the timers

2 years ago

Reply from One Call Alert

Hi Helen, Thank you for your kind remarks. We are happy to know that you are receiving the coverage and peace of mind you need. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to ensure you receive nothing less. Please let us know if there is anything we can do to earn a higher rating from you? You can reach us directly by dialing 800-913-9098 Option 3. We look forward to speaking with you soon.

Jul. 21st, 2021

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josephine moreno Derry, NH

very helpful explaining everything understand easy

2 years ago

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Adele Kelly North Andover, MA

I’m just disappointed that there are so many contraptions

2 years ago

Reply from One Call Alert

Hi Adele, We received your review and we are sorry to hear that you are disappointed with the equipment that you have received. At OneCallAlert we pride ourselves in providing the best experience to our customers and we want to make sure you receive nothing less. We would like to contact you for any further assistance needed with the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

May. 26th, 2021

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Shirley Arndt Danville, IN

I feel safer / quality of watch could be better.

3 years ago

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Anonymous Saint Louis, MO

It's a very small and lightweight device.

3 years ago

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Michael Rock

Equipment is big and bulky. Already having issues with the charger

3 years ago

Reply from One Call Alert

Hi Michael, We received your review and would like to contact you to further assist with any concerns you have about the equipment. We apologize for any inconvenience that you have experienced. At OneCallAlert we pride ourselves in providing a great experience to all our customers. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Dec. 27th, 2020

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Sharon Chesapeake, VA

Everything I needed was taken care of by customer support.

3 years ago

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Jim Bean Springfield, IL

Too arkward to carry around. Must have heavier unit near to use.

3 years ago

Reply from One Call Alert

Hi Jim! We weren't able to find an account under your name, but we would love to speak to you go to over your system to help make it a better experience for you. Please give us a call at 877-827-6207.

Jul. 10th, 2020

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A Victoria, TX

The simplicity of it is nice. They were very nice.

3 years ago

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Anita Lewis Philadelphia, PA

Quick response, concerned and kind staff.

3 years ago

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BHeron

Reoutation. Have the service but not in much use.

4 years ago

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Tena GA

Great service , everyone has been very helpful and polite when they are called.

9 months ago

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Verified Customer

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Bonnie Scottsdale, AZ

Great service from the start to the activation and using simplicity.

11 months ago

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Verified Customer

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Roni Conway, AR

Promt service easy to use and the peace of mind I get knowing mom is ok wherever she goes.

1 year ago

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Donna G. Grants, NM

I really haven’t had a need to use it (Thank God) but just having the peace Of mind is priceless.

1 year ago

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Janet

I feel a lot safer. It’s pretty easy to work. I think it’s worth it for the value.

1 year ago

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Elizabeth Blass Kansas City, MO

Great customer service. The product is as described and pricing straight forward.

1 year ago

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Michael Graniteville, SC

It's difficult to say too much after just one month but all my interactions so far have been great.

1 year ago

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Betty Yuma, AZ

the fall detection did not work when my mom fell!!!!!!!!!!!

9 months ago

Reply from One Call Alert

Hi Betty, We received your review, and we are sorry to hear about this incident. We hope you were still able to get the help needed at that time, and we apologize for any issues with the equipment. We would like to have our Technical Support team give you a call for further assistance. What would be the best number for us to reach you on? At OneCallAlert, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 800-913-9098 Option 1. We look forward to speaking with you soon.

Jun. 28th, 2023

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Dolores Richter/Dori Helmer Rogers, MN

Unable to know if client (patient) is using device.

1 year ago

Reply from One Call Alert

Hi Dori, We received your review and we apologize for any trouble you have been experiencing. If you have not yet had a chance to speak with our Technical Support team this concern, a representative will be happy to help resolve this issue. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Aug. 19th, 2022

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Meg OBrien Trenton, MI

3 different systems were broken and had to be sent back during the worst possible timing

1 year ago

Reply from One Call Alert

Hi Meg, We received your review and we apologize for the issues you have experienced with the equipment. At OneCallAlert, we pride ourselves in providing a great experience to all of our customers, and we would be happy to have a representative contact you if any further assistance is needed resolving this issue. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon. Thank you for being the most valued part of our OneCallAlert family.

Aug. 19th, 2022

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Sandra Hardenbrook

Can't get the lock box to work. Need the company to text me the code.

2 years ago

Reply from One Call Alert

Hi Sandra, We received your review and we apologize for any difficulties you are experiencing with the lockbox. If you have not yet had a chance to speak with our Technical Support team about this concern, we would be happy to have one of our representatives give you a call to help resolve this issue. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Apr. 8th, 2022

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christopher Bridgeville, DE

it work ok. it is easy to wear . I wear almost it every day

2 years ago

Reply from One Call Alert

Hi Christopher, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At OneCallAlert we pride ourselves in providing our customers with great customer service, and the peace of mind you need. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 800-913-9098 Option 3. Thank you for being the most valued part of our OneCallAlert family.

Mar. 18th, 2022

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Riley Behling Watkins, CO

Battery only lasts 2 days before it needs to be recharged

2 years ago

Reply from One Call Alert

Hi Riley, We received your review and we apologize for any issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to have one of our representatives give you a call to help review the equipment and make sure everything is working the way it should. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Mar. 18th, 2022

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Gail g Gordon Mirror Lake, NH

It is too bulky and the fall detection is super sensitive

2 years ago

Reply from One Call Alert

Hi Gail, We received your review and we apologize for any inconvenience you have experienced with the equipment. Our Technical Support team would be happy to review the equipment with you and provide any replacements needed. We can also discuss the alternate systems we have available that may better suite your needs. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Feb. 2nd, 2022

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Yolanda Magana Aurora, CO

Sometimes the alert goes off and it wasn't pressed.

2 years ago

Reply from One Call Alert

Hi Yolanda, We received your review and we apologize for any inconvenience you have experienced with the false alarms. We would like to contact you to further assist. What would be the best number for us to reach you on? Our Technical Support team would be happy to go over best practices to help avoid false alarms going forward. At OneCallAlert we pride ourselves in providing a great experience to all our customers and you can reach us directly by dialing 800-913-9098 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 28th, 2021

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Anonymous Wellington, OH

Do not get fall detection does nt work well

3 years ago

Reply from One Call Alert

Hi, We received your review and would like to contact you to further assist with any concerns or equipment replacements needed. We apologize for any inconvenience that you have experienced. At OneCallAlert we pride ourselves in providing a great experience to all our customers. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Apr. 5th, 2021

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Penny Mckee Greenback, TN

My button goes off when it doesn't need to too.

3 years ago

Reply from One Call Alert

Hi Penny, We received your review and we are sorry to hear that you have experienced some false alarms. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we would like to speak with you to help prevent this from happening going forward. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1 for Technical Support. We look forward to speaking with you soon.

Mar. 13th, 2021