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One Call Alert

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6.4

Overall Score

LAST UPDATED: May 29th, 2024

One Call Alert offers in-home services for those with a traditional landline, those without a landline, and mobile services for those traveling or needing protection on the go.

One Call Alert has active partnerships with renowned organizations such as the American Diabetes Association and the Mended Hearts Foundation. The company was cited by Consumer's Digest as a Top Value Brand for emergency response systems.

You can find One Call Alert reviews below if you want to learn about customer satisfaction or continue reading our One Call Alert review.

Top Ranked Companies

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The Good

  • Company Endorsements
  • No Upfront Fees or Minimum Service Contract
  • Affordable Plans
  • Connect Premium Protection
  • Positive One Call Alert Reviews

Company Endorsements

One Call Alert is widely recognized for the quality of service, excellence in customer support, top-of-the-line equipment, and affordable pricing options. Some companies that have specifically endorsed One Call Alert are The American Diabetes Foundation, American Medical ID, The Mended Hearts, and The National Association of EMS Educators.

No Upfront Fees or Minimum Service Contract

New customers are not charged any upfront fees, making activation and equipment completely free. There is also no minimum service contract. The company offers discounted pricing for those customers purchasing multiple months of service. Billing is paid in advance and via credit card.

In addition to discounting the monthly fee, One Call Alert offers bonuses to customers for longer terms, such as a free pendant or bracelet for those who purchase a quarterly or annual membership. Annual subscribers also receive a free lockbox.

Affordable Plans

One Call Alert has five affordable plans for its customers to choose from. These include in-home medical alert systems as well as mobile medical alert devices you can take with you anywhere.

All of One Call Alert's plans include a lifetime price guarantee, water-resistant equipment, and an option to purchase automatic fall detection (fall detection not available for the In-Home Wireless plan) for an extra $10 per month.

You don't have to pay equipment or activation fees, and there is no long-term contract required. Plans are month-to-month, but you can receive a discount if you pay quarterly, semi-annually, or annually.

It's convenient and impressive that One Call Alert is completely transparent about its plans and services — many medical alert companies won't include pricing and plan information on their websites.

Here is a breakdown of One Call Alert's offered packages and pricing breakdowns based on the type of payment plan you opt for:

  In-Home Landline In-Home Wireless Complete Protection Mobile On-the-Go Mobile Double
Monthly $24.95 $19.95 $41.95 $37.95 $44.95
Quarterly $74.85 $98.85 $119.85 $104.85 $128.85
Semi-Annual $137.70 $179.70 $221.70 $197.70 $239.70
Annual $275.40 $359.40 $443.40 $359.40 $479.40

In-Home Landline

If you're interested in medical alert protection just around the home, this landline package is a convenient option. The package comes with a traditional medical alert system with a base unit and wearable device that functions as a medical alert pendant you keep around your neck. Since this medical alert system only functions in the home, it does not include GPS tracking.

The system has a built-in speaker and a 32-hour backup battery in case there is a power outage or the system is accidentally unplugged. The medical alert system has a range of 1,300 feet, which is impressive and on the higher end of medical alert ranges. Even though the medical alert system only functions within the home, with such a lengthy range, it's still giving users extensive medical alert coverage.

As with all of One Call Alert's packages, it includes free shipping, free equipment, no long-term contracts, and no activation fee. 

In-Home Wireless

This is an in-home medical alert system that is best for customers who want protection around their homes since it does not include GPS tracking. Unlike some other medical alert systems, One Call Alert equipment does not require a landline phone or internet since it functions on a cellular connection. The system functions off of At&T's nationwide network, which is included in this One Call Alert plan.

The alert pendant has a battery life of up to five years, and when the battery is running low, One Call Alert will immediately send out a replacement button. The battery life for the base station lasts up to 32 hours if it becomes unplugged, so make sure it is plugged in at all times to avoid battery failure.

The In-Home Wireless service comes with a help button, your choice of a pendant or wristband, and 24/7 emergency monitoring. Lastly, the In-Home Wireless plan is one of two that has medication reminders.

Keep in mind this is the only One Call Alert package that doesn't allow you to add fall detection. 

Complete Protection

One Call Alert's most popular package is its Complete Protection plan. This medical alert plan is most appealing to customers who want protection at home and do not own a landline phone. The Complete Protection medical alert system functions on a cellular connection.

Similar to the In-Home package, the Complete Protection's medical alert system can function for up to 32 hours if unplugged or in the case of a power outage. The medical alert button has a charge of up to five years and when the battery is running low, One Call Alert will send you a new help button without you having to do anything. Numerous customer reviews note appreciation that they never have to worry about the low battery because One Call Alert is always on top of sending a replacement in time.

Complete Protection includes 24/7 monitoring, a medical alert button, and your choice of wearable medical alert devices. You can upgrade to fall detection for $10 extra per month. This package also includes optional medication reminders.

Mobile On-the-Go

One added feature Mobile On-the-Go includes that the other packages don't is two-way communication. Two-way communication enables you to speak to One Call Alert's medical response center through your medical alert device's built-in microphone and speaker. If it's a minor issue and not a medical emergency, you can let the monitoring center know, and they will call your emergency contacts on file and go through the approval call protocol to get you the help you need.

This package also includes GPS tracking, which allows loved ones to find the medical alert owner's last known location.

You'll have 24/7 monitoring and a medical alert button you can wear as a wrist pendant or necklace. The mobile system takes four hours to fully charge, and the battery life lasts up to 32 hours. The device comes with a charging cradle so you can easily charge it every night if you prefer. The emergency button also comes with a low-battery indicator. It will be green on a full charge, amber on a moderate charge, and red on a low charge.

You can also upgrade this package to include optional fall detection for an additional $10 per month.

Mobile Double

The Mobile Double package is the same as the Mobile On-the-Go plan except there are two mobile medical alert devices rather than one. This is for customers who have two people living at the same address who both want medical alert protection.

This plan comes with two water-resistant emergency buttons with GPS tracking and two-way communication with built-in speakers. You still don't need to purchase equipment for this package even though you're getting double the products. You also don't need a landline phone or internet in order for the devices to function.

This plan is great for spouses or just for two people residing at the same address who both want protection. It's not significantly more expensive than the original mobile plan, so it's comforting you don't have to pay too much extra for double household protection.

Connect Premium Protection

One Call Alert offers a protection plan called Connect Premium for $5 per month. The company does not provide any equipment warranty so this plan is a great way to protect yourself from lost or damaged equipment fees that can cost up to $650. 

Connect Premium also gives you a price lock guarantee for two years from the first day of service. Other perks include discounts on OneCallAlert services such as 25 percent off the cost of the Fall Button and 30 extra pings per month if you have the GPS enabled system. 

Positive One Call Alert Reviews

One Call Alert reviews are extremely positive, giving the medical alert provider a high star rating. With the vast majority of its reviews being five stars, customers highlight the company as a trusted medical alert service with quick response times and helpful staff.

For example, Stella Dunavin from Monette, Arkansas noted in her customer review: "Haven't had to use it yet. Accidentally dropped the fall button and someone responded right away. Customer service is very helpful."

Many consumers also note the company is great about contacting users when the battery is low on their device, so they don't have to worry about the battery dying unexpectedly and leaving them unprotected.

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The Bad

  • Shorter Battery Life
  • Limited Warranty Information

Shorter Battery Life

Another downside is the overall battery life is significantly less than that of some of One Call Alert's competitors. The company's alert base station backup battery can last up to 32 hours. This sounds substantial, but other medical alert companies often have battery lives up to 72 hours.

Limited Warranty Information

One Call Alert states that your base unit and pendant are protected under warranty and that they will be replaced at no cost under normal "wear and tear" conditions. The company website also explains that customers can find more information by calling a customer representative or seeing the Terms and Conditions Agreement.

However, we could not find the Terms and Conditions Agreement on One Call Alert's website. You'll need to contact the company for additional information.

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The Bottom Line

One Call Alert is a viable option when shopping for a medical alert monitoring service. The company offers solid products at an affordable price and has received several professional endorsements.

The lifetime price guarantee is a benefit, along with the lack of activation and equipment fees. One Call Alert also offers an equipment warranty for anything that falls under typical "wear and tear" conditions. However, information about the warranty is not online, so you'll need to contact a company representative to receive further information.

If you're interested in learning more about the company, you can find One Call Alert reviews below. One Call Alert has hundreds of reviews with more than a 4.5/5 average star rating. With such positive feedback from customers, we can highly recommend One Call Alert as a trusted medical alert service. A few of the highlights from customers include quick response times, excellent customer service, and quality equipment. 

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Star Rating

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4.9

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992 Reviews

Review Breakdown

5 grade

74%

4 grade

13%

3 grade

8%

2 grade

2%

1 grade

3%

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Verified Customer

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Robert Seal Beach, CA

I feel more secure with my One Call Alert device. I have gotten a quick response on accidental alerts and tests. When I have called for assistance finding my device or with questions, they answered quickly and were very knowledgeable and friendly. I also made my original decision to go with this company partly because of the difference in the sales approach by your company as compared to others. They did not highly pressure me to make an instant decision.

10 months ago

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Florence Dunedin, FL

I have had this service for a month thus far and am very satisfied from beginning to end. Everyone has been very responsive and professional. I did have one mishap as I awoke and picked up the necklace alarm on the table next to my bed and somehow, the phone rang and it was the Fire Dept. asking what the emergency was and I told him I did not have one. He said the Fire Dept. would be there anyway and sure enough the bell rang from my door. I indicated it was not an emergency. I apologized and they left. After that I switched to the watch and could not easily put it on as I have arthritic fingers. I called and was immediately sent a watch with velcro which is the one I now wear even to bed. As stated, I am thus far sooooo very pleased and hopefully remain so. I do believe you will be pleased as well.

1 year ago

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Karen West Topsham, VT

They're truly helpful & happy to help. During set up and weekly checking the devices, I have only received the most polite and thoughtful people who know what they are doing and walk you through steps to get started. They were even able to help find the best reception at the house for a sure & quick response. I have tested the different devices many times and have never felt rushed but only received (what I perceived) as cheerful representatives. One Call Alert system has trained their workers so they are very knowledgeable and confident making them happy and helpful, nothing like dealing with local and State agencies when trying to help the elderly with some of their programs.

2 years ago

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Cecelia Timmons Fort Mill, SC

After reviewing the different companies, I found One Call Alert met all the needs I was looking for to keep my Mother safe. A mobile device, one when she is home, that can be worn in the shower, options for a wrist or necklace, and a way for the EMT crew to access her home without, breaking a window or door. I like that we can test it every month, and they ask if you're ok before dispatching emergency services. The necklace has a break away device, in case you get tangled at night while sleeping, or anytime. It was easy to set up, and when calling customer service for questions, they were prompt in answering the call and questions. I have the package where there is a push button that can be mounted to the wall, and I placed that in the bathroom in a lower position, where if needed she can use her foot, or if she fell, could push it with her hand.

3 years ago

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Natalie Houston, TX

Anytime I have a problem, the paramedics are here within absolutely minutes. I don't dislike anything about it except that accidentally I might lean against a desk or table and it goes off and of course that is annoying to the company as well as myself. The last time I used it, it was at a very critical moment. I was getting out of an elevator and I felt like I was just about to faint. I went down on the floor. There was nobody on that floor at the time and I pressed the button and that was about the only thing I could do before actually passing out. And before I knew it, the paramedics were able to locate me.

4 years ago

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Laura Baker DeBary, FL

The price is affordable and I know the system works! Having a diabetic emergency can leave you unconscious and unable to call for help. This system allows my husband to go to work without worrying about me and it gives me peace of mind that help is only one button push away from help. And, if I cannot push that button, my fall detector will activate and send help if I cannot respond. Best decision we made was getting this system.

1 year ago

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Laura IN

I love one call alert. It insures I can get help when I’m alone. It’s gives me some independence back into my life. It’s light weight, easy to use, waterproof, and worth every penny. The gps tracking lets me know one call is always with me. I absolutely love this safety medical equipment. The customer service team is very professional, always there to help, and treats you like family. I definitely recommend this life saving help to everyone who has any question about their safety, or a loved ones safety.

1 year ago

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Bonnie Pataskala, OH

accidentally struck fall button without knowing. System notified my contacts & me. Because I'm hard of hearing & was doing something outside of room where I keep my monitor, I did not immediately see flashing light. By the time I was able to get through, EMS was at my door. Unintentionally, i found out the system works! Quickly! I'm more careful now.

1 year ago

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Claudia Choquette Somerset, MA

I tried one of their competitors and they couldn't deliver what they promised and they cost more money. One Call Alert has delivered everything they said they would. I feel my Mom is safe when she is wearing her necklace from falls and if she wonders the real-time gps is a life saver. Definitely worth the money for the piece of mind they deliver you.

1 year ago

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Marcia Glubiak/Heidi Repnow (customer) Largo, FL

I am the Health Care Surrogate; customer does not have internet. She has had to adjust to getting used to the GPS pendant and has unintentionally alerted One Call Alert several times. She is greatly impressed with their immediate response and their kindness and reassurance. She trusts it and the company which is a big hurdle that has been overcome because she didn't understand how it would work. She now feels confident and safer. Thank you. s

2 years ago

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Gina Hoppenworth Phoenix, AZ

We ordered this service for my 100-year-old grandma, it was a good decision. The set up process was very quick and easy. The staff was fast at initial set up and collecting family information. We pressed the medical alert button several times on accident and the response time was very fast. In an actual emergency I trust that help will arrive quickly.

2 years ago

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Deborah L Roeger Malabar, FL

So far we have had limited experience, but the few experiences we have had are ranked high in our book. The first was a problem with the charger, that issue was resolved immediately and we were grateful and pleasantly surprised at how easy it was to get a new charger. The test of the system was easy to accomplish. Good instructions. My mom accidentally hit the call button one time since she has been wearing the device. The system worked exactly the way it was supposed to, we received the text message alerts we had requested.

2 years ago

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Jonn Flesch Elkhart Lake, WI

My mom has had one call for a few weeks now, haven't had any problems, when we call for information all my questions have been answered and everyone is very polite. My mom does have a problem hearing the alert that comes through for a low battery. If there was a way to change the volume of when one call is alerting a customer or even talking to them I believe that would be very helpful.

2 years ago

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Sheryll P. Chabot Williston, VT

I fell the other day and the "Fall detected" feature kicked in and called the contact center. I was fine and didn't need help but couldn't get to the button in time to cancel the call. The operator came on and asked if I needed help and was very nice and I told her I was fine and she cancelled the call. I was so glad to find that the "fall detected" feature worked.

2 years ago

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Dan Wandell

I ordered the One Call Alert system for my father who is living alone. This system has all of the features that I believe are important for this type of product. I especially like the fall detection feature that automatically notifies the call center of a fall. This is superior to systems that require the user to push a button to make the alert. The two way communication works well. I like the GPS tracking capability and the family notification feature. One area of improvement is with the battery life. The charge does not last very long, and there are many occasions where it shuts down without my father realizing it.

2 years ago

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Esther Mendoza Houston, TX

I purchases this product for my 80 year old mom. She LOVES it...She loves the fact that she can push the button to check if the system is working properly and the considerate, patient and dependable customer service reps spend extra time with her , which means alot to us... The product is good, but the customer service is out of this world excellent.

2 years ago

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Mary Prior Randolph, NJ

I think One Call Alert seems to be one of the easier devices to operate which was extremely important to me ! One day when I accidentally hit the Help button, I immediately received a call from One Call Alert to see if I was alright. The man asked me several different questions to confirm who I was and to make sure the call had really been an accident.

2 years ago

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Rose

They are very attentive to their customers. They address customer needs and have knowledge and the assistance you need during installation and operation of the device. The watch I wear is uncomfortable so I wish they would fix that. Every time I've tested it, the device works perfectly. They are very prompt and make sure you're safe and sound if the alarm goes off.

3 years ago

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Joan Goodlettsville, TN

Everything went very smoothly when we signed up with One Call Alert. Everyone was very polite, respectful, and caring. I like the peace of mind my device gives me. Once when I bent on the floor to get something, my alarm went off and they communicated with me to make sure I was okay. That experience showed me how sensitive the device is and that it works well.

3 years ago

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Marcia Conyers, GA

I have never had a medical emergency.(Thank God). I have used these services since 2016. The monthly payment was affordable. The equipment that they provided worked very well. There were times when I would accidentally set off the alarm and they responded to me in a reasonable time just to verify my safety. I recently go some updated equipment when I am very happy with. The price is still very affordable.. I feel very protected with One Call Alert connected to me.

3 years ago

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James Jacksonville, FL

I think they are very professional. When I was signing up, they gave me all the information that I needed. I like the peace of mind it gives me. I was very pleased with their response when I pressed the button. It was only 5 or 6 seconds. They were very professional when I told them it was not an emergency. I feel like I made the best choice and I have already recommended it to 3 friends.

3 years ago

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Lynn Anderson, SC

For the peace of mind for my eighty six year old father, I appreciate one call alert. It is very easy for him to use and even when he hits the button by mistake, they are there right away. They don’t get upset and are polite and very helpful. I like the lockbox because I have gone over there and forgotten my key and it was just wonderful being able to get into the house.

3 years ago

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Sheila Gardner, MA

Whenever I've called them or ask them about a question, they're very quick to answer and I get exactly what information I need. I have a difficult time with setting it off accidentally. I tested it when it first came in and I got ahold of a girl because I wasn't sure how to test it. She was very informative and helped me to get through the test immediately.

4 years ago

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Anonymous Greenville, KY

They're right on the job and they come promptly and check on you. It's wonderful. I usually test it every couple of weeks and on Sunday I was at lunch and I guess I touched it accidentally. I was at a restaurant and the responder came on and he even checked my home and everything and I wasn't there. They knew where to find me and came to see if I was okay and I really appreciate that. I didn't fall one night, I just tumbled over and they were here immediately so I think it's a great device to have you know. My experience has been great. They're always prompt and come right away.

4 years ago

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Donita Roy, UT

If I ever have a problem, One Call Alert has always been there and picked up he phone or called to see if I was okay. I like knowing I have it with me all the time and that if something were to happen, I have it. It is not water resistant, mine hasn't worked since I dipped it spaghetti and they're in the process of getting me a replacement free of charge even though it was my fault.

4 years ago

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Thelma Lodi, CA

Never had any problems with them. Whenever our alarm has gone off, even by accident, they've always called immediately to find out what the problem was. One time the unit got unplugged bu accident and they called to notify use about that. Customer service is excellent. We're both generally satisfied with it and glad we have it and we'll keep it as long as we need it. We've had excellent results and I think it is reasonably priced and well worth the money you pay. I would recommend it to anybody that needs this kind of device.

4 years ago

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Max West Des Moines, IA

Every time I've needed anything, customer support was very responsive to it. I had to get a new phone because the other one went bad and they not only replaced it but they sent it out in express mail so I was able to get it within twenty four hours. It was done very courteously and helpful. When I hit the button, they are very courteous and respond to it to make sure I was okay. What I don't like is it scratches my skin if I am only wearing a tee shirt and it goes against my skin.

4 years ago

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Janice Hiawassee, GA

Got this for my husband while I went on a trip with my daughter. He didn't wear it, but it sure gave me some peace of mind knowing he had it....returning it now and am pleased with the no-hassle return policy...if needed, will do business with this company again

1 year ago

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Mark

We needed one asap and it was the weekend. Other companies that I called first were not accommodating . One call answered immediately, explained the product, offered a great deal and it came in 2 days. Set up was a breeze and it will cover my brother via GPS even when he is outside the house.

1 year ago

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Bobbie Rock Hill, SC

I feel safe having One Call. I wear my pendant all the time when I am home and keep it on when I walk the dog. Since I am covered for a distance from the home base, I am glad to have the coverage while out with my fur baby three times every day.

1 year ago

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Camille T Palumbo Oldsmar, FL

The neck device goes off too easily. It went off when I was gently putting it on the charger. Then after following directions to cancel it and warned that an alarm call was in progress. I proceeded to push the blue button for a long time and that did not disarm it. It was frustrating getting to talk with someone after hours to explain it was a false alarm. I even went to my main home devise and pressed reset, which I later learned was wrong. I am frustrated, yet pleased that help is quickly on the way, but hopefully with the new phone number I was give I can avoid any undue incorrect responses. Also a better way of having the neck device on a woman's body who happens to be vain. I do not like the black cord exposed when I am wearing jewelry. I have tried various ways of wearing it so it does not show. I would like to discuss possibilities with a company designer and technician.

1 year ago

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Reply from One Call Alert

Hi Camille, Thank you for contacting OneCallAlert. We've received your message and we apologize for the trouble you have been experiencing. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers. We do see you have recently spoken with our Technical Support team and a representative will be getting back in touch with you to help resolve these issues. You can also reach an agent directly by dialing 800-913-9098 Option 1. Representatives are available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST.

Nov. 26th, 2022

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Jo Kimery Rapid City, SD

I am having trouble with the necklace unit--- I prefer to wear it under my clothes, to hide it. I have a skin allergy to nickel, and the metal on the back of the pendant is breaking my skin out. I am now wearing the pendant with the button toward my skin, which seems to work, but I worry that if I were to try to press the button, it will be harder.

1 year ago

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Hazel Furst Charlotte, NC

Quick response to button being pressed. The necklace won't stay at one length so I sewed it where I wanted it to be. The split ring kept catching on the rat tail cord so I added a closed jump ring; that works much better. The button falls comes apart but I don't really need it. I am satisfied with the service.

1 year ago

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Beth Millsaps Crossville, TN

When my grandma needed a fall detection device, we weren't sure what company to go with. We ended up choosing One Call and are so glad we did. The people at One Call are so helpful and nice. They have made this experience easier for my entire family. I would highly recommend One Call.

1 year ago

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Renee Runzi Festus, MO

My mom is 95 years old and numerous times she has accidentally pressed the button. She said they are always responsive and genuinely concerned when making sure she is okay. It really gives me a peace of mind. Thank you so much.

1 year ago

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kenneth Vancouver, WA

I just began using this service, but I am finding a number of weaknesses. I have not, however, found any other similar service which dies not have similar drawbacks. For example: 1. the alert device is not useful at night in bed because you can only use it for automatic alerts when up walking around, so it doesnt help if you have a stroke while in bed. 2. The device seems to loose battery power very quickly. Perhaps this is because I live in an area of low wifi signal so communication takes extra power. 3. So far I have only been wearing the device for a few days, but it has falsely detected two falls which didn't occur; this is annoying and I don't know how to fix it. 3. The necklace is very loose, and gets tangled in things.

1 year ago

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Reply from One Call Alert

Hi Kenneth, We received your review and we apologize for the issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve these issues and provide you with any equipment replacements needed. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Aug. 5th, 2022

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Keith Robinson Wilmington, NC

Overall , very happy with One Call. There is one slight change I would make. The shoe string necklace is a little short. I think a lanyard with the word one Call would be better. Especially if the length is made to adjust to short or long. I cut my necklace / shoe string down to a small loop that I attached to a lanyard with longer length that is easier to get over my head.

2 years ago

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Linda Steger Lompoc, CA

We are happy with the alert system, detection of falls even if dad were unconscious is great. However, he nneds one he can wear at night incase he should get up in the middle of the night and have a fall. The one we have, he has to recharge at night. And because its a pendant, he cannot wear it to bed.

2 years ago

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Patricia B Moncelle Lexington, IL

My fall alert was activated accidentally while I was mowing my yard. Because of the mower noise I didn't hear the alarm. Emergency response was activated, my family was notified promptly. My family was happy with the speed and compassion of all involved in the response action.

2 years ago

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star star star star star

KIMBERLY ANN MOSLEY Ashville, OH

We purchased this for my grandparents and within the first two days we had to use it. My grandma had fell in between the beds. We were alerted immediately (they are in FL and we are in Ohio). It was peace of mind knowing they were on their way to help when we couldnt get there.

2 years ago

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star star star star star_border

John Joseph Paul Warwick, RI

Excellent response, fast... typically around 30-60 seconds. I got the best package which even had the mobile on the go unit and full projection. My only issue is that I cannot even use the pendant... it goes off at the slightest movement it seems and paged emergency each time I merely rolled over in bed, and I've tried it several times... it went off without pressing the button and without falling or an abrupt jolt so I never use it unfortunately and always have to wear the wristband instead. Otherwise a great system and fairly priced.

2 years ago

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star star star star star

Jeanne Jakaub Auburn, NY

Actually, this is her daughter filling this out - I was very impressed as to how this worked when she bumped her pendant necklace in the bathroom. I received the text and my sister was on her way over to the house. Everything was fine and we can rest assure that this was the right choice for our family.

2 years ago

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star star star star star

MC Ford Baltimore, MD

On December 2, my mother, who lives alone, had an emergency situation. She activated the alert system by pressing her pendant. The emergency responders arrived at her apt and the automated notifications were timely and seamless. My mother was taken to the hospital and subsequently released. Thank you to the team for a job well done!

2 years ago

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star star star star star

Gary L Daehnke Whiting, NJ

While I was away on vacation for several days, my mother had just received the monitoring system and the alarm went off unexpectedly and the support personnel were very kind in assisting her, even though there wasn't an emergency.

2 years ago

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star star star star star

Kimberly HObbs Gaithersburg, MD

Each time there was an emergency they were on top of it. They were very professional and calm. I am glad I purchased their devices. What a great way to ease your mind when you are not around your loved one that has a possibility of falling. I have already told friends if they an Alert system to purchase One Call Alerrt.

2 years ago

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star star star star star

Sally Little Lake Charles, LA

My sales assistant was very kind and helpful in addressing my needs. Thankfully, I have not needed to use the service as of yet, but it's nice to know I will get the attention I need if I need assistance. It adds a layer of protection for me to allow living on my own.

2 years ago

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star star star star star

Paul Anderon Fort Smith, AR

I accidently dropped my fall alert button and before I could cancel it they took action. I immediately ran a test hoping they would call. They did and I explained what happened. They reacted immediately to an accidental alert, I now feel very confident that should the real event occur they will react immediately. Sorry and Thanks, Paul

3 years ago

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star star star star star

Judith B Schwartzman Dayton, OH

They were very helpful in choosing a plan with specific advantages and disadvantages to each. They have excellent customer service when I have called with questions about system operation. When I have had false alarms they have been patient and helpful.

3 years ago

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star star star star star

Ann Holt Clinton, NJ

I have not had a true emergency, but the interactions I have had with them-- for false alarms-- have been quick and efficient. My one problem has been in pushing in button within 20 seconds to void the call. This has never registered, requiring a call from Central each time I push their button.

3 years ago

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star star star star star

Peter Eau Claire, WI

The person I talked to at this company was really good and put me in the direction I needed to go. The device works just fine. It is a little touchy and will go off even if you're not pressing the button very hard. We've tested the device since getting it and it works fine.

3 years ago