A relative newcomer to the field of medical monitoring, One Call Medical Alert has made its mark and provides competitive services. One Call Medical Alert offers in-home services for those with a traditional landline, those without a landline, and mobile services for those traveling or needing protection on the go. 

One Call Alert has active partnerships with renowned organizations such as the American Diabetes Association and the Mended Hearts Foundation. The company was cited by Consumer’s Digest as a Top Value Brand for emergency response systems.

You can find One Call Alert reviews below if you want to learn about customer satisfaction. 

The Good

  • Endorsements
  • No Upfront Fees or Minimum Service Contract
  • Affordable Plans
  • Features
  • Social Media
  • Lifetime Guarantee
  • One Call Alert Reviews

Endorsements

One Call Alert is widely recognized for the quality of service, excellence in customer support, top-of-the-line equipment and affordable pricing options. Some companies who have specifically endorsed One Call Alert are The American Diabetes Foundation, American Medical ID, The Mended Hearts, and The National Association of EMS Educators.

No Upfront Fees or Minimum Service Contract

New customers are not charged any upfront fees, making activation and equipment completely free. There is also no minimum service contract. The company offers discounted pricing for those customers purchasing multiple months of service. Billing is paid in advance and via credit card.

In addition to discounting the monthly cost of service, One Call Alert offers bonuses to customers for longer terms, such as a free pendant or bracelet for those who purchase a quarterly or annual membership. Annual subscribers receive a free lockbox as well as a free transmitter.

Affordable Plans

One Call Alert has three affordable plans for its customers to choose from. These include in-home medical alert systems as well as a mobile medical alert device you can take with you anywhere.

All of One Call Alert's plans include a lifetime price guarantee, water-resistant equipment, and an option to purchase automatic fall detection for an extra $10 per month. You don't have to pay equipment or activation fees, and there is no long-term contract required. Plans are month-to-month, but you can receive a discount if you pay for an annual package.

Here is a breakdown of One Call Alert's offered packages:

In-Home Wireless

This is an in-home medical alert system that is best for customers who want protection around their homes. Unlike some other medical alert systems, One Call Alert equipment does not require a landline phone or internet. The system functions off of At&T's nationwide network, which is included in this One Call Alert plan. 

The alert pendant has a battery life of up to five years, and when the battery is running low, One Call Alert will immediately send out a replacement button. The battery life for the alert base station lasts up to 24 hours if it becomes unplugged, so make sure it is plugged in at all times to avoid battery failure. 

The In-Home Wireless service comes with a help button, your choice of a pendant or wristband, and 24/7 emergency monitoring. You can also add fall detection to this plan for an additional $10 per month. 

Annual Plan — $239.40 billed per year

Semi-Annual Plan — $164.72 billed every six months

Quarterly Plan — $90.61 billed every three months

Monthly Plan — $19.95 billed monthly

Complete Protection

One Call Alert's most popular package is its Complete Protection plan. This medical alert plan is most appealing to customers who want protection at home and do not own a landline phone.

Similar to the In-Home package, the Complete Protection's medical alert system can function for up to 24 hours if unplugged or in the case of a power outage. The medical alert button has a charge of up to five years and when the battery is running low, One Call Alert will send you a new pendant without you having to do anything. 

Complete Protection includes 24/7 monitoring, a medical alert button, and your choice of a pendant or wristband. You can upgrade to fall detection for $10 extra per month. 

Annual Plan — $369.50 billed per year

Semi-Annual Plan — $203.22 billed every six months

Quarterly Plan — $109.86 billed every three months

Monthly Plan — $41.95 billed monthly

Mobile On-the-Go

One added feature Mobile On-the-Go includes that the other packages don't is two-way communication. Two-way communication enables you to speak to One Call Alert's medical monitoring center through your medical alert device's built-in microphone and speaker. If it's a minor issue and not an emergency, you can let the monitoring center know, and they will call your emergency contacts and go through the approval call protocol to get you the help you need.

This package also includes GPS tracking, which allows loved ones to find the medical alert owner's last known location. 

The Mobile On-the-Go medical alert device takes four hours to fully charge, and the battery life lasts up to 36 hours. The device comes with a charging cradle so you can easily charge it every night if you prefer. The button also comes with a low-battery indicator. It will be green on a full charge, amber on a moderate charge, and red on a low charge. 

This plan also includes 24/7 monitoring and a medical alert button you can wear as a pendant. You can also upgrade this package to include fall detection for an additional $10 per month. 

Annual Plan — $329.50 billed per year

Semi-Annual Plan — $181.22 billed every six months

Quarterly Plan — $96.11 billed every three months

Monthly Plan — $37.95 billed monthly

Features

One Call Alert's features are both functional as well as aesthetic. They offer customers flexibility in choosing their package and features as well as the actual device to wear. The basic in-home unit comes with a base unit as well as a transmitter which can be worn as either a pendant or as a bracelet.

One Call Alert goes beyond the basic transmitter button and has added the option for different skins for the pendant or bracelet to personalize the device to match their moods or personalities. This feature comes in handy when there is more than one user in the home since you can personalize the transmitter.

Social Media

One Call Alert maintains a robust social media presence using Facebook, Twitter, and Pinterest to communicate with seniors and their caregivers about topics that are meaningful to this demographic. One Call Alert also publishes helpful articles on its blog that are relevant to seniors and their families.

Lifetime Guarantee

One Call Alert offers a lifetime guarantee of their pricing. With this guarantee, you don't have to worry about your bill fluctuating without warning. The company is committed to providing its customers with transparent and permanent pricing. 

One Call Alert Reviews

One Call Alert reviews are extremely positive, giving the medical alert provider a high star rating. With the vast majority of its reviews being five-star, customers highlight the company as a trusted medical alert service with quick response times and a helpful staff. Many consumers also note that the company is great about contacting users when the battery is low on their device, so they don't have to worry about the battery dying unexpectedly and leaving them unprotected. 

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The Bad

  • Battery Life
  • Warranty Info 
  • Limited Range

Battery Life

Another downside is that the overall battery life is significantly less than that of some of One Call Alert's competitors. The company's alert base station battery can last up to 24 hours. This sounds substantial, but industry leaders' battery lives can often last up to 72+ hours.

Warranty Info

One Call Alert states that your base station and pendant are protected under warranty and that they will be replaced at no cost under normal "wear and tear" conditions. The company website also explains that customers can find more information by calling a customer representative or seeing the Terms and Conditions Agreement. However, we could not find the Terms and Conditions Agreement on One Call Alert's website.

The Bottom Line

One Call Alert is a viable option when shopping for a medical monitoring and alert service. The company offers solid products at an affordable price and has received several professional endorsements.

The lifetime price guarantee is a positive, along with the lack of activation and equipment fees. One Call Alert also offers an equipment warranty for anything that falls under typical "wear and tear" conditions. However, information about the warranty is not online, so you'll need to contact a company representative to receive further information.

If you're interested in learning more about the company, you can find One Call Alert reviews below. The majority of reviews are positive, noting that the company has quick response times, excellent customer service, and quality equipment. 

We'll Introduce You!

Call our recommended rep over at One Call Alert below.

1-(844) 611-4142

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User Reviews

Star Rating

4.7
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287 Reviews

Review Breakdown

5 star
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2 star
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1 star
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Marjorie Daly

July 6th, 2020 DETAILS arrow_drop_down
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Excellent and prompt service and product. I am glad to have this in my home.

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Sylvan Hoyem (Don)

July 1st, 2020 Tampa, FL DETAILS arrow_drop_down
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OCA is the only one with GPS capability. I tested the system to see if it would be helpful to a senior lady in Montana, who happens to be totally deaf. The mobile device would be helpful to her if transmissions back from OCA were in text rather than audio. As is it is useless to her. She would not even be able to program it out of the box.

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Reply from One Call Alert

Jul 03, 2020

The system was not designed for deaf or hearing impaired, but you would still be able to use One Call Alert’s medical alert system. If you had an emergency and pressed one of your emergency help buttons, the system would be activated, alerting our central station operators, who would come over the two-way speaker in the base station and mobile device. If you are unable to hear the operators and do not respond, the operators would dispatch help to your location. The operator would also notify a family member or friend letting them know of the situation. When setting your account up, we create a personal profile for you and would notate on file that you are deaf or hearing impaired. Our service also comes with One Call Alert Connect which can text or email contacts designated during an emergency in addition to a phone call from the central station operator.

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Devoid

July 1st, 2020 Nuevo, CA DETAILS arrow_drop_down
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It was more complicated than expected. Lots of information needed and forms. Key lock is very large and heavy and hard to open, and you need to leave a code for someone to remember to even unlock it to gain access to your home. It took me 20 minutes to figure out how to open the lock. Could be dead inside by then.

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Jim Bean

July 1st, 2020 Springfield, IL DETAILS arrow_drop_down
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Too arkward to carry around. Must have heavier unit near to use.

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Charlotte

July 1st, 2020 Mesa, AZ DETAILS arrow_drop_down
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Quick response. Short time between pushing the button and responding person.

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Emma J. Davis

July 1st, 2020 Wichita, KS DETAILS arrow_drop_down
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BECAUSE they were soo VERRYYY polite ,& even When I didn't Push The Button, I Accidentally Mashed the BUTTON, & They CALL ME Too Check On Me!!

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Nancy

July 1st, 2020 Lakeland, FL DETAILS arrow_drop_down
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Quick response to alerts, helpful customer service, very friendly and knowledgeable sales associates

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Maureen W. Schwarzenboeck

July 1st, 2020 Palmyra, VA DETAILS arrow_drop_down
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They have been most helpful and courteous and have answered any questions I have had.They also checked out my system thoroughly when I had a question. It made me feel very secure.

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Glenda

June 24th, 2020 Jonesville, LA DETAILS arrow_drop_down
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They were very good to talk to. They understood what I wanted and I was very satisfied.

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Margaretette

June 24th, 2020 Ringgold, GA DETAILS arrow_drop_down
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I like the access. WE tested it but haven't used it. They were very thorough

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Ingrid

June 24th, 2020 San Francisco, CA DETAILS arrow_drop_down
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My dad was laying down and when he got up he hit it by accident and they responded right away. He didn't understand what was going on but they called me right after and I was able to talk to a monitor and felt comfortable that when I'm not around they would understand and pick up. The device is sensitive.

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Sheila

June 24th, 2020 Gardner, MA DETAILS arrow_drop_down
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Whenever I've called them or ask them about a question, they're very quick to answer and I get exactly what information I need. I have a difficult time with setting it off accidentally. I tested it when it first came in and I got ahold of a girl because I wasn't sure how to test it. She was very informative and helped me to get through the test immediately.

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David

June 24th, 2020 Rancho Cucamonga, CA DETAILS arrow_drop_down
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Customer support was very responsive to help set up. My mom tested it about a week ago and I was alerted and able to see what time the test was done.

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Steve

June 24th, 2020 Washington, LA DETAILS arrow_drop_down
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My mother did accidentally trigger it and we received response back so that's good. They immediately get back when something goes wrong.

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Stephen

June 24th, 2020 Bryan, OH DETAILS arrow_drop_down
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My husband has the machine and he fell and they called right away to tell me that he had fallen. It works good.

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Anonymous

June 24th, 2020 Elberton, GA DETAILS arrow_drop_down
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I haven't had to use it several times but I'm satisfied with it.

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Anthony

June 24th, 2020 Surprise, AZ DETAILS arrow_drop_down
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I had to use it twice. I can't sleep with it on because if I roll on top of it it goes off. Very pleasant personnel and trustworthy, concerned.

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Jay

June 24th, 2020 Poulsbo, WA DETAILS arrow_drop_down
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It works exactly as advertised. It's been very reliable. Haven't had any issues or setup concerns. They talked us through a couple things early on.

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A

June 24th, 2020 Victoria, TX DETAILS arrow_drop_down
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The simplicity of it is nice. They were very nice.

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Jann

June 24th, 2020 Bessemer City, NC DETAILS arrow_drop_down
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I put my leg up on the back of the couch, or my knee, to shut some blinds and my knee started sliding and I couldn't stop it from sliding so I hit the floor and they called immediately. They had to send somebody to get me up because I can't get up by myself.

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Madeline

June 24th, 2020 Green Valley, AZ DETAILS arrow_drop_down
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Very quick response on an accidental call. I think you have been very good and quick.

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Arlene

June 24th, 2020 Pahrump, NV DETAILS arrow_drop_down
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I keep setting it off by accident. I have accidentally called seven times and they've been very patient with me every time.I tested it but I had to call up and have somebody show me how to do it.

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Reply from One Call Alert

Jun 25, 2020

Thank you for your review. Is there anything we can do to earn a higher rating?

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Gregory

June 24th, 2020 Mars, PA DETAILS arrow_drop_down
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The device is easy to use and that's what I like about it.

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Linda

June 24th, 2020 Union, NH DETAILS arrow_drop_down
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The one time I did use it was accidental and people were here before I even realized that the button went off. I was totally amazed. It works very well and I'm impressed. It's small and I get the choice of a wrist band or necklace.

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Peggy

June 24th, 2020 Mesquite, TX DETAILS arrow_drop_down
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If I need help they have come to me. They provided everything I would need like a key pass for the fire department to come in and knock my door.

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Brenda

June 24th, 2020 Louisville, KY DETAILS arrow_drop_down
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I like the costs, it's reliable. The test went good.

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Susan

June 24th, 2020 Flowery Branch, GA DETAILS arrow_drop_down
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I hit it by mistake once and it took a long time for the call. It took a couple of minutes. They weren't right there 8 alerts. I like it's little and I can go in the shower with you and everywhere you go.

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Reply from One Call Alert

Jun 25, 2020

We would be happy to review the alarm that you mentioned and the time you waited for an operator. Please give us a call at 800-931-9098. We look forward to speaking to you soon!

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Patricia

June 24th, 2020 Vancouver, WA DETAILS arrow_drop_down
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I am hard of hearing and when it did go off I could not hear it. When I did have to use it every thing went fine.

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Joseph

June 24th, 2020 Mount Angel, OR DETAILS arrow_drop_down
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We tested it the other day and it tested fine. I don't think there's anything to dislike yet. They were very good and explained everything multiple times to make things clear.

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Richard

June 24th, 2020 Sarepta, LA DETAILS arrow_drop_down
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I don't like that I can't put it in my front pocket. I've tested it and they got to me. I'd recommend it to anybody.

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Dolores A Surprenant

June 22nd, 2020 Fredericksburg, VA DETAILS arrow_drop_down
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So far I have a few times leaned the wrong and set off the fall button when not needed. I feel more comfortable to have the plan, knowing someone is there to help.

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M. Joyce Stinson

June 22nd, 2020 Gainesville, FL DETAILS arrow_drop_down
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To many parts too large. Not convenient. Lights are too bright.

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Reply from One Call Alert

Jun 25, 2020

We are sorry to hear that you are not satisfied with the product. We have attempted to contact you several times, but have not been able to reach you. We would love to speak to you, so that we can complete your profile and go over the equipment that you received. Please give us a call at 800-931-9098.

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Loraine Dentel

June 16th, 2020 Amissville, VA DETAILS arrow_drop_down
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So far my mom is happy with it. It was easy to get and install

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Rob

June 8th, 2020 Auburn, WA DETAILS arrow_drop_down
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so far there has been no issues, got it for my dad only had a couple of months would like to wait 6 months to complete survey.

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Reply from One Call Alert

Jun 11, 2020

Thank you for your feedback, Rob!

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Ruth James

June 8th, 2020 Columbia, SC DETAILS arrow_drop_down
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Their responses to alarms have been swift.

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I. G. Ellison

June 8th, 2020 Alamogordo, NM DETAILS arrow_drop_down
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Can hear speaker without my hearing aids.

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Julia

June 8th, 2020 Charlotte, NC DETAILS arrow_drop_down
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Quick to respond and very thorough in making sure my mom is ok before disconnecting.

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Tina

June 2nd, 2020 Palm Desert, CA DETAILS arrow_drop_down
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When I called, they responded and got me the newest system and helped me set it up and tested it with me. I use it for my mother, she's 99, so I like the peace of mind that I know if something happens to her that they have my contact information and someone will come help her.

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Donalie

June 2nd, 2020 Saint Petersburg, FL DETAILS arrow_drop_down
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I like it. I did set it off on accident once when I rolled over it.

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Anonymous

June 2nd, 2020 Pottsville, PA DETAILS arrow_drop_down
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They call and check on me. I used it by accedent one time and they answered so they are there for me when I need them.

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Carol

June 2nd, 2020 Colorado Springs, CO DETAILS arrow_drop_down
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I don't know if it's working or not. I think the technicians or somebody should be contacting the person that has the system a little bit more to make sure that everything's working properly and we can test the system properly. We had some issues getting the information to me on the internet and they couldn't do it so finally they had to mail me a letter and it was really confusing.

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Reply from One Call Alert

Jun 11, 2020

Hi Carol! We recommend testing your system at least once a month. We would be happy to test the system with you, please contact our Technical Support Team at 800-931-9098, Option 1. We appreciate your business and look forward to speaking to you soon!

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Anonymous

June 2nd, 2020 Red Bluff, CA DETAILS arrow_drop_down
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In case of a fall, I've got a way of getting helped. I just tested it because I couldn't figure it out so a friend helped figure it out for me.

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Mary

June 2nd, 2020 Phoenix, AZ DETAILS arrow_drop_down
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I dropped it one day and they asked if I was alright. It's great.

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Anonymous

June 2nd, 2020 Hartland, ME DETAILS arrow_drop_down
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Sometimes the alarm device goes off when I bend over a sertain way and they call me back to make sure I'm okay. I have no complaints about anything.

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Mike

June 2nd, 2020 Dayton, ID DETAILS arrow_drop_down
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They're just very friendly and professional and get the job done for us. My mother has Parkinson's and she ahs a hard time with the small alert button. It's so small and so tiny, it's really hard for her to push it.

Verified Customer

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Anonymous

June 2nd, 2020 Jacksonville, NC DETAILS arrow_drop_down
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When I tested it, it worked very quickly. They help me and call all the time to help you.

Verified Customer

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Darlene

June 2nd, 2020 La Porte, IN DETAILS arrow_drop_down
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They're very conscientious of the customer and very pleasant. I don't like the string that goes around your neck.

Verified Customer

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Judith

June 2nd, 2020 Marion, IA DETAILS arrow_drop_down
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My husband has the device and he fell outside and couldn't get up and he pushed the button and they were very helpful at coming and helping him up. It's very handy, there's nothing I don't like. They're very helpful and when you push the button they're right away taking care of it.

Verified Customer

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Anonymous

June 2nd, 2020 Blue Springs, MO DETAILS arrow_drop_down
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I like the device. They told em to get online and fill something out and when I did it said it's out of order, so I called in after the third time I think and they said to wait until Wednesday. So I waited and I still can't get on.

Verified Customer

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Dolores

June 2nd, 2020 DETAILS arrow_drop_down
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They have answered calls when I test the machine. I tested it three weeks ago and it worked just fine.