A relative newcomer to the field of medical monitoring, One Call Medical Alert has made its mark and provides competitive services. One Call Medical Alert offers in-home services for those with a traditional landline, those without a landline, and mobile services for those traveling or needing protection on the go.
One Call Alert has active partnerships with renowned organizations such as the American Diabetes Association and the Mended Hearts Foundation. The company was cited by Consumer’s Digest as a Top Value Brand for emergency response systems.
You can find One Call Alert reviews below if you want to learn about customer satisfaction.
One Call Alert is widely recognized for the quality of service, excellence in customer support, top-of-the-line equipment and affordable pricing options. Some companies who have specifically endorsed One Call Alert are The American Diabetes Foundation, American Medical ID, The Mended Hearts, and The National Association of EMS Educators.
New customers are not charged any upfront fees, making activation and equipment completely free. There is also no minimum service contract. The company offers discounted pricing for those customers purchasing multiple months of service. Billing is paid in advance and via credit card.
In addition to discounting the monthly cost of service, One Call Alert offers bonuses to customers for longer terms, such as a free pendant or bracelet for those who purchase a quarterly or annual membership. Annual subscribers receive a free lockbox as well as a free transmitter.
One Call Alert has three affordable plans for its customers to choose from. These include in-home medical alert systems as well as a mobile medical alert device you can take with you anywhere.
All of One Call Alert's plans include a lifetime price guarantee, water-resistant equipment, and an option to purchase automatic fall detection for an extra $10 per month. You don't have to pay equipment or activation fees, and there is no long-term contract required. Plans are month-to-month, but you can receive a discount if you pay for an annual package.
Here is a breakdown of One Call Alert's offered packages:
This is an in-home medical alert system that is best for customers who want protection around their homes. Unlike some other medical alert systems, One Call Alert equipment does not require a landline phone or internet. The system functions off of At&T's nationwide network, which is included in this One Call Alert plan.
The alert pendant has a battery life of up to five years, and when the battery is running low, One Call Alert will immediately send out a replacement button. The battery life for the alert base station lasts up to 24 hours if it becomes unplugged, so make sure it is plugged in at all times to avoid battery failure.
The In-Home Wireless service comes with a help button, your choice of a pendant or wristband, and 24/7 emergency monitoring. You can also add fall detection to this plan for an additional $10 per month.
Annual Plan — $239.40 billed per year
Semi-Annual Plan — $164.72 billed every six months
Quarterly Plan — $90.61 billed every three months
Monthly Plan — $19.95 billed monthly
One Call Alert's most popular package is its Complete Protection plan. This medical alert plan is most appealing to customers who want protection at home and do not own a landline phone.
Similar to the In-Home package, the Complete Protection's medical alert system can function for up to 24 hours if unplugged or in the case of a power outage. The medical alert button has a charge of up to five years and when the battery is running low, One Call Alert will send you a new pendant without you having to do anything.
Complete Protection includes 24/7 monitoring, a medical alert button, and your choice of a pendant or wristband. You can upgrade to fall detection for $10 extra per month.
Annual Plan — $369.50 billed per year
Semi-Annual Plan — $203.22 billed every six months
Quarterly Plan — $109.86 billed every three months
Monthly Plan — $41.95 billed monthly
One added feature Mobile On-the-Go includes that the other packages don't is two-way communication. Two-way communication enables you to speak to One Call Alert's medical monitoring center through your medical alert device's built-in microphone and speaker. If it's a minor issue and not an emergency, you can let the monitoring center know, and they will call your emergency contacts and go through the approval call protocol to get you the help you need.
This package also includes GPS tracking, which allows loved ones to find the medical alert owner's last known location.
The Mobile On-the-Go medical alert device takes four hours to fully charge, and the battery life lasts up to 36 hours. The device comes with a charging cradle so you can easily charge it every night if you prefer. The button also comes with a low-battery indicator. It will be green on a full charge, amber on a moderate charge, and red on a low charge.
This plan also includes 24/7 monitoring and a medical alert button you can wear as a pendant. You can also upgrade this package to include fall detection for an additional $10 per month.
Annual Plan — $329.50 billed per year
Semi-Annual Plan — $181.22 billed every six months
Quarterly Plan — $96.11 billed every three months
Monthly Plan — $37.95 billed monthly
One Call Alert's features are both functional as well as aesthetic. They offer customers flexibility in choosing their package and features as well as the actual device to wear. The basic in-home unit comes with a base unit as well as a transmitter which can be worn as either a pendant or as a bracelet.
One Call Alert goes beyond the basic transmitter button and has added the option for different skins for the pendant or bracelet to personalize the device to match their moods or personalities. This feature comes in handy when there is more than one user in the home since you can personalize the transmitter.
One Call Alert maintains a robust social media presence using Facebook, Twitter, and Pinterest to communicate with seniors and their caregivers about topics that are meaningful to this demographic. One Call Alert also publishes helpful articles on its blog that are relevant to seniors and their families.
One Call Alert offers a lifetime guarantee of their pricing. With this guarantee, you don't have to worry about your bill fluctuating without warning. The company is committed to providing its customers with transparent and permanent pricing.
One Call Alert reviews are extremely positive, giving the medical alert provider a high star rating. With the vast majority of its reviews being five-star, customers highlight the company as a trusted medical alert service with quick response times and a helpful staff. Many consumers also note that the company is great about contacting users when the battery is low on their device, so they don't have to worry about the battery dying unexpectedly and leaving them unprotected.
Another downside is that the overall battery life is significantly less than that of some of One Call Alert's competitors. The company's alert base station battery can last up to 24 hours. This sounds substantial, but industry leaders' battery lives can often last up to 72+ hours.
One Call Alert states that your base station and pendant are protected under warranty and that they will be replaced at no cost under normal "wear and tear" conditions. The company website also explains that customers can find more information by calling a customer representative or seeing the Terms and Conditions Agreement. However, we could not find the Terms and Conditions Agreement on One Call Alert's website.
Call our recommended rep over at One Call Alert below.
Excellent customer service and tech support
Pamelia I am Susan's sister
Very knowledgeable and courteous. Never once did I feel as though I was being sold on something
Nice sales people not pushy easy set up every thing about this system have been very easy !
Prompt reaction to calls. Husband has Alzheimer's and keeps pressing alarm. Staff is understanding and kind.
I can do yard work, go shopping visit my friends and still have coverage
I do not use, bought for my sister, she accidentally turned it on once but was able to stop it. I think she feels safer with it( she is not buying feel at least she can get help) gives me a bit of peace of mind . She has fallen and has broken both legs, wishi had gotten sooner.
I'm wondering why no one answers the phone when I do a test on my One Call Alert
easy to start up and has not interfered with my dad's activities
Kathie M. Hart
Always vert prompt answering calls. Very professional. Always kind and patient.
They call if there is any indication of a fall.
Thus far they have answered all call for help from my elder parent.
Deanna Lee Aguilar Low
Called me as soon as they could not reach my mom, let me know fire dept. on the way, and called me as soon as they found out it was a false alarm.
The service was very professional. Cody was kind and considerate. We need more like him.
Great except fall detection is too sensitive and goes off without falls
Quick response.when we had to call them about my fall
Always answer and send help. the alert machine seems to be always working correctly and Batteries are sent when needed
They responded to my test and prior actual emergency calls in a very timely manner.
it takes to long for the conection from the time it take to push the button until we hear from someone from the box
Reply from One Call Alert
Sep 27, 2019
Hi Mary, We are sorry to hear about your experience. If you could reply to this with your contact information, we would be happy to reach out to your and resolve any concerns that you have. Or you can also reach us at 800-433-6042. We look forward to speaking to you. Kind Regards, One Call Alert
They are wonderful when you are in the home but things have advanced so much that it would be nice to have protection away from home too with a click of a button. I wish they could have a wrist band that could allow that.
When I needed an ambulance, they responded more efficiently then 911 dispatcher.
Herminia Navarrette for Hortensia Rivota
Very professional and great staff.They are ready to work with patients
The company was always were responsive & prompt when testing the unit
They helped me very well when I needed medical help.
Because they are responsive. Nice to know help is available from pushing a button on a necklace
Why am I not informed re battery life? I've asked and do not get decent answer!
Reply from One Call Alert
Sep 27, 2019
Hi, We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At One Call Alert we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon. Kind Regards, One Call Alert
They're right on the job and they come promptly and check on you. It's wonderful. I usually test it every couple of weeks and on Sunday I was at lunch and I guess I touched it accidentally. I was at a restaurant and the responder came on and he even checked my home and everything and I wasn't there. They knew where to find me and came to see if I was okay and I really appreciate that. I didn't fall one night, I just tumbled over and they were here immediately so I think it's a great device to have you know. My experience has been great. They're always prompt and come right away.
I've used it twice by accident. I hit the thing in the water and they came out here in the middle of the night to rescue me. It worked great.
Anytime I have a problem, the paramedics are here within absolutely minutes. I don't dislike anything about it except that accidentally I might lean against a desk or table and it goes off and of course that is annoying to the company as well as myself. The last time I used it, it was at a very critical moment. I was getting out of an elevator and I felt like I was just about to faint. I went down on the floor. There was nobody on that floor at the time and I pressed the button and that was about the only thing I could do before actually passing out. And before I knew it, the paramedics were able to locate me.
I've had a couple of calls to them and they've done good.
I give them a call when I needed them and they came quickly so I'm very happy with the service. I like it because it's hand when I need it and it works. I was having a heart attack so I called them and they were right there and got me to the hospital in a hurry so that was very quick and that was good service so I was very happy about that.
Good service. When I have needed help you have responded quickly
It is a relief to know that your loved one can get help when you are not with them.
Teresa Corgill Lenora Prater
Great service until about a month ago. Problems since then, and very little support from One Call Alert.
Reply from One Call Alert
Sep 18, 2019
Hi Teresa! We are very sorry to hear about your experience. We would like to resolve any issues you are experiencing, what is the best number to reach you on? Or you can reach us at 800-433-6042. We look forward to speaking to you. Thank you for being a valued part of the One Call Alert family!
I wish there was an alarm when it looses phone service. My Moms phone line went out yesterday. She had no phone service or One Call Service all day before we realized the phone line was out. Other than that, it's great.
great cst svc & the best most reliable people thx!
Always polite on the phone. Always been available, never let us down.
Henrene Brown/daughter of Ruth Logan
Their immediate response is greatly appreciated. There has not beem an emergency where my mother needed to press the button. But, mom has accidentally hit the device against the sink while washing her hands or brushing her teeth. One Call Alert called to verify that everything was ok.
I feel confident that I could get help quickly if I needed it.
quick to answer and also have a navigation feature.
Because there's no hesitation of a waiting period after the button is push
I have accidentally hit the button a couple of times and I received a call immediately asking if I needed help
Everyone is calm and extremely helpful every time we've talked.
easy to contact, reliable when help needed, price is reasonable
Reoutation. Have the service but not in much use.
They have been a great mind ease for family.
It makes me feel safer because I live alone. They always answer right away.
If I ever have a problem, One Call Alert has always been there and picked up he phone or called to see if I was okay. I like knowing I have it with me all the time and that if something were to happen, I have it. It is not water resistant, mine hasn't worked since I dipped it spaghetti and they're in the process of getting me a replacement free of charge even though it was my fault.
They've come through for me. I don't have any complaints except sometimes it seems like it takes along time for somebody to answer when it goes odd but for the most part it really is fine.
I used it in the bathroom and I was pleased with them and someone got me out of the bathroom.
As far as I am concerned it is probably the best, though not the cheapest. It's always been there for me and I like it. They're always accurate. I would prefer a bracelet over it hanging around my neck because I bump more often than I would prefer.