A relative newcomer to the field of medical monitoring, One Call Medical Alert has made its mark and provides competitive services. One Call Medical Alert offers in-home services for those with a traditional landline, those without a landline, and mobile services for those traveling or needing protection on the go.
One Call Alert has active partnerships with renowned organizations such as the American Diabetes Association and the Mended Hearts Foundation. The company was cited by Consumer’s Digest as a Top Value Brand for emergency response systems.
You can find One Call Alert reviews below if you want to learn about customer satisfaction.
One Call Alert is widely recognized for the quality of service, excellence in customer support, top-of-the-line equipment and affordable pricing options. Some companies who have specifically endorsed One Call Alert are The American Diabetes Foundation, American Medical ID, The Mended Hearts, and The National Association of EMS Educators.
New customers are not charged any upfront fees, making activation and equipment completely free. There is also no minimum service contract. The company offers discounted pricing for those customers purchasing multiple months of service. Billing is paid in advance and via credit card.
In addition to discounting the monthly cost of service, One Call Alert offers bonuses to customers for longer terms, such as a free pendant or bracelet for those who purchase a quarterly or annual membership. Annual subscribers receive a free lockbox as well as a free transmitter.
One Call Alert has three affordable plans for its customers to choose from. These include in-home medical alert systems as well as a mobile medical alert device you can take with you anywhere.
All of One Call Alert's plans include a lifetime price guarantee, water-resistant equipment, and an option to purchase automatic fall detection for an extra $10 per month. You don't have to pay equipment or activation fees, and there is no long-term contract required. Plans are month-to-month, but you can receive a discount if you pay for an annual package.
Here is a breakdown of One Call Alert's offered packages:
This is an in-home medical alert system that is best for customers who want protection around their homes. Unlike some other medical alert systems, One Call Alert equipment does not require a landline phone or internet. The system functions off of At&T's nationwide network, which is included in this One Call Alert plan.
The alert pendant has a battery life of up to five years, and when the battery is running low, One Call Alert will immediately send out a replacement button. The battery life for the alert base station lasts up to 24 hours if it becomes unplugged, so make sure it is plugged in at all times to avoid battery failure.
The In-Home Wireless service comes with a help button, your choice of a pendant or wristband, and 24/7 emergency monitoring. You can also add fall detection to this plan for an additional $10 per month.
Annual Plan — $239.40 billed per year
Semi-Annual Plan — $164.72 billed every six months
Quarterly Plan — $90.61 billed every three months
Monthly Plan — $19.95 billed monthly
One Call Alert's most popular package is its Complete Protection plan. This medical alert plan is most appealing to customers who want protection at home and do not own a landline phone.
Similar to the In-Home package, the Complete Protection's medical alert system can function for up to 24 hours if unplugged or in the case of a power outage. The medical alert button has a charge of up to five years and when the battery is running low, One Call Alert will send you a new pendant without you having to do anything.
Complete Protection includes 24/7 monitoring, a medical alert button, and your choice of a pendant or wristband. You can upgrade to fall detection for $10 extra per month.
Annual Plan — $369.50 billed per year
Semi-Annual Plan — $203.22 billed every six months
Quarterly Plan — $109.86 billed every three months
Monthly Plan — $41.95 billed monthly
One added feature Mobile On-the-Go includes that the other packages don't is two-way communication. Two-way communication enables you to speak to One Call Alert's medical monitoring center through your medical alert device's built-in microphone and speaker. If it's a minor issue and not an emergency, you can let the monitoring center know, and they will call your emergency contacts and go through the approval call protocol to get you the help you need.
This package also includes GPS tracking, which allows loved ones to find the medical alert owner's last known location.
The Mobile On-the-Go medical alert device takes four hours to fully charge, and the battery life lasts up to 36 hours. The device comes with a charging cradle so you can easily charge it every night if you prefer. The button also comes with a low-battery indicator. It will be green on a full charge, amber on a moderate charge, and red on a low charge.
This plan also includes 24/7 monitoring and a medical alert button you can wear as a pendant. You can also upgrade this package to include fall detection for an additional $10 per month.
Annual Plan — $329.50 billed per year
Semi-Annual Plan — $181.22 billed every six months
Quarterly Plan — $96.11 billed every three months
Monthly Plan — $37.95 billed monthly
One Call Alert's features are both functional as well as aesthetic. They offer customers flexibility in choosing their package and features as well as the actual device to wear. The basic in-home unit comes with a base unit as well as a transmitter which can be worn as either a pendant or as a bracelet.
One Call Alert goes beyond the basic transmitter button and has added the option for different skins for the pendant or bracelet to personalize the device to match their moods or personalities. This feature comes in handy when there is more than one user in the home since you can personalize the transmitter.
One Call Alert maintains a robust social media presence using Facebook, Twitter, and Pinterest to communicate with seniors and their caregivers about topics that are meaningful to this demographic. One Call Alert also publishes helpful articles on its blog that are relevant to seniors and their families.
One Call Alert offers a lifetime guarantee of their pricing. With this guarantee, you don't have to worry about your bill fluctuating without warning. The company is committed to providing its customers with transparent and permanent pricing.
One Call Alert reviews are extremely positive, giving the medical alert provider a high star rating. With the vast majority of its reviews being five-star, customers highlight the company as a trusted medical alert service with quick response times and a helpful staff. Many consumers also note that the company is great about contacting users when the battery is low on their device, so they don't have to worry about the battery dying unexpectedly and leaving them unprotected.
Another downside is that the overall battery life is significantly less than that of some of One Call Alert's competitors. The company's alert base station battery can last up to 24 hours. This sounds substantial, but industry leaders' battery lives can often last up to 72+ hours.
One Call Alert states that your base station and pendant are protected under warranty and that they will be replaced at no cost under normal "wear and tear" conditions. The company website also explains that customers can find more information by calling a customer representative or seeing the Terms and Conditions Agreement. However, we could not find the Terms and Conditions Agreement on One Call Alert's website.
Call our recommended rep over at One Call Alert below.
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Excellent and prompt service and product. I am glad to have this in my home.
Sylvan Hoyem (Don)
OCA is the only one with GPS capability. I tested the system to see if it would be helpful to a senior lady in Montana, who happens to be totally deaf. The mobile device would be helpful to her if transmissions back from OCA were in text rather than audio. As is it is useless to her. She would not even be able to program it out of the box.
Reply from One Call Alert
Jul 03, 2020
The system was not designed for deaf or hearing impaired, but you would still be able to use One Call Alert’s medical alert system. If you had an emergency and pressed one of your emergency help buttons, the system would be activated, alerting our central station operators, who would come over the two-way speaker in the base station and mobile device. If you are unable to hear the operators and do not respond, the operators would dispatch help to your location. The operator would also notify a family member or friend letting them know of the situation. When setting your account up, we create a personal profile for you and would notate on file that you are deaf or hearing impaired. Our service also comes with One Call Alert Connect which can text or email contacts designated during an emergency in addition to a phone call from the central station operator.
It was more complicated than expected. Lots of information needed and forms. Key lock is very large and heavy and hard to open, and you need to leave a code for someone to remember to even unlock it to gain access to your home. It took me 20 minutes to figure out how to open the lock. Could be dead inside by then.
Too arkward to carry around. Must have heavier unit near to use.
Quick response. Short time between pushing the button and responding person.
Emma J. Davis
BECAUSE they were soo VERRYYY polite ,& even When I didn't Push The Button, I Accidentally Mashed the BUTTON, & They CALL ME Too Check On Me!!
Quick response to alerts, helpful customer service, very friendly and knowledgeable sales associates
Maureen W. Schwarzenboeck
They have been most helpful and courteous and have answered any questions I have had.They also checked out my system thoroughly when I had a question. It made me feel very secure.
They were very good to talk to. They understood what I wanted and I was very satisfied.
I like the access. WE tested it but haven't used it. They were very thorough
My dad was laying down and when he got up he hit it by accident and they responded right away. He didn't understand what was going on but they called me right after and I was able to talk to a monitor and felt comfortable that when I'm not around they would understand and pick up. The device is sensitive.
Whenever I've called them or ask them about a question, they're very quick to answer and I get exactly what information I need. I have a difficult time with setting it off accidentally. I tested it when it first came in and I got ahold of a girl because I wasn't sure how to test it. She was very informative and helped me to get through the test immediately.
Customer support was very responsive to help set up. My mom tested it about a week ago and I was alerted and able to see what time the test was done.
My mother did accidentally trigger it and we received response back so that's good. They immediately get back when something goes wrong.
My husband has the machine and he fell and they called right away to tell me that he had fallen. It works good.
I haven't had to use it several times but I'm satisfied with it.
I had to use it twice. I can't sleep with it on because if I roll on top of it it goes off. Very pleasant personnel and trustworthy, concerned.
It works exactly as advertised. It's been very reliable. Haven't had any issues or setup concerns. They talked us through a couple things early on.
The simplicity of it is nice. They were very nice.
I put my leg up on the back of the couch, or my knee, to shut some blinds and my knee started sliding and I couldn't stop it from sliding so I hit the floor and they called immediately. They had to send somebody to get me up because I can't get up by myself.
Very quick response on an accidental call. I think you have been very good and quick.
I keep setting it off by accident. I have accidentally called seven times and they've been very patient with me every time.I tested it but I had to call up and have somebody show me how to do it.
Reply from One Call Alert
Jun 25, 2020
Thank you for your review. Is there anything we can do to earn a higher rating?
The device is easy to use and that's what I like about it.
The one time I did use it was accidental and people were here before I even realized that the button went off. I was totally amazed. It works very well and I'm impressed. It's small and I get the choice of a wrist band or necklace.
If I need help they have come to me. They provided everything I would need like a key pass for the fire department to come in and knock my door.
I like the costs, it's reliable. The test went good.
I hit it by mistake once and it took a long time for the call. It took a couple of minutes. They weren't right there 8 alerts. I like it's little and I can go in the shower with you and everywhere you go.
Reply from One Call Alert
Jun 25, 2020
We would be happy to review the alarm that you mentioned and the time you waited for an operator. Please give us a call at 800-931-9098. We look forward to speaking to you soon!
I am hard of hearing and when it did go off I could not hear it. When I did have to use it every thing went fine.
We tested it the other day and it tested fine. I don't think there's anything to dislike yet. They were very good and explained everything multiple times to make things clear.
I don't like that I can't put it in my front pocket. I've tested it and they got to me. I'd recommend it to anybody.
Dolores A Surprenant
So far I have a few times leaned the wrong and set off the fall button when not needed. I feel more comfortable to have the plan, knowing someone is there to help.
M. Joyce Stinson
To many parts too large. Not convenient. Lights are too bright.
Reply from One Call Alert
Jun 25, 2020
We are sorry to hear that you are not satisfied with the product. We have attempted to contact you several times, but have not been able to reach you. We would love to speak to you, so that we can complete your profile and go over the equipment that you received. Please give us a call at 800-931-9098.
So far my mom is happy with it. It was easy to get and install
so far there has been no issues, got it for my dad only had a couple of months would like to wait 6 months to complete survey.
Reply from One Call Alert
Jun 11, 2020
Thank you for your feedback, Rob!
Their responses to alarms have been swift.
I. G. Ellison
Can hear speaker without my hearing aids.
Quick to respond and very thorough in making sure my mom is ok before disconnecting.
When I called, they responded and got me the newest system and helped me set it up and tested it with me. I use it for my mother, she's 99, so I like the peace of mind that I know if something happens to her that they have my contact information and someone will come help her.
I like it. I did set it off on accident once when I rolled over it.
They call and check on me. I used it by accedent one time and they answered so they are there for me when I need them.
I don't know if it's working or not. I think the technicians or somebody should be contacting the person that has the system a little bit more to make sure that everything's working properly and we can test the system properly. We had some issues getting the information to me on the internet and they couldn't do it so finally they had to mail me a letter and it was really confusing.
Reply from One Call Alert
Jun 11, 2020
Hi Carol! We recommend testing your system at least once a month. We would be happy to test the system with you, please contact our Technical Support Team at 800-931-9098, Option 1. We appreciate your business and look forward to speaking to you soon!
In case of a fall, I've got a way of getting helped. I just tested it because I couldn't figure it out so a friend helped figure it out for me.
I dropped it one day and they asked if I was alright. It's great.
Sometimes the alarm device goes off when I bend over a sertain way and they call me back to make sure I'm okay. I have no complaints about anything.
They're just very friendly and professional and get the job done for us. My mother has Parkinson's and she ahs a hard time with the small alert button. It's so small and so tiny, it's really hard for her to push it.
When I tested it, it worked very quickly. They help me and call all the time to help you.
They're very conscientious of the customer and very pleasant. I don't like the string that goes around your neck.
My husband has the device and he fell outside and couldn't get up and he pushed the button and they were very helpful at coming and helping him up. It's very handy, there's nothing I don't like. They're very helpful and when you push the button they're right away taking care of it.
I like the device. They told em to get online and fill something out and when I did it said it's out of order, so I called in after the third time I think and they said to wait until Wednesday. So I waited and I still can't get on.
They have answered calls when I test the machine. I tested it three weeks ago and it worked just fine.