A relative newcomer to the field of medical monitoring, One Call Medical Alert has made its mark and provides competitive services. One Call Medical Alert offers in-home services for those with a traditional landline, those without a landline, and mobile services for those traveling or needing protection on the go.
One Call Alert has active partnerships with renowned organizations such as the American Diabetes Association and the Mended Hearts Foundation. The company was cited by Consumer’s Digest as a Top Value Brand for emergency response systems.
You can find One Call Alert reviews below if you want to learn about customer satisfaction.
One Call Alert is widely recognized for the quality of service, excellence in customer support, top-of-the-line equipment and affordable pricing options. Some companies who have specifically endorsed One Call Alert are The American Diabetes Foundation, American Medical ID, The Mended Hearts, and The National Association of EMS Educators.
New customers are not charged any upfront fees, making activation and equipment completely free. There is also no minimum service contract. The company offers discounted pricing for those customers purchasing multiple months of service. Billing is paid in advance and via credit card.
In addition to discounting the monthly cost of service, One Call Alert offers bonuses to customers for longer terms, such as a free pendant or bracelet for those who purchase a quarterly or annual membership. Annual subscribers receive a free lockbox as well as a free transmitter.
One Call Alert has three affordable plans for its customers to choose from. These include in-home medical alert systems as well as a mobile medical alert device you can take with you anywhere.
All of One Call Alert's plans include a lifetime price guarantee, water-resistant equipment, and an option to purchase automatic fall detection for an extra $10 per month. You don't have to pay equipment or activation fees, and there is no long-term contract required. Plans are month-to-month, but you can receive a discount if you pay for an annual package.
Here is a breakdown of One Call Alert's offered packages:
This is an in-home medical alert system that is best for customers who want protection around their homes. Unlike some other medical alert systems, One Call Alert equipment does not require a landline phone or internet. The system functions off of At&T's nationwide network, which is included in this One Call Alert plan.
The alert pendant has a battery life of up to five years, and when the battery is running low, One Call Alert will immediately send out a replacement button. The battery life for the alert base station lasts up to 24 hours if it becomes unplugged, so make sure it is plugged in at all times to avoid battery failure.
The In-Home Wireless service comes with a help button, your choice of a pendant or wristband, and 24/7 emergency monitoring. You can also add fall detection to this plan for an additional $10 per month.
Annual Plan — $239.40 billed per year
Semi-Annual Plan — $164.72 billed every six months
Quarterly Plan — $90.61 billed every three months
Monthly Plan — $19.95 billed monthly
One Call Alert's most popular package is its Complete Protection plan. This medical alert plan is most appealing to customers who want protection at home and do not own a landline phone.
Similar to the In-Home package, the Complete Protection's medical alert system can function for up to 24 hours if unplugged or in the case of a power outage. The medical alert button has a charge of up to five years and when the battery is running low, One Call Alert will send you a new pendant without you having to do anything.
Complete Protection includes 24/7 monitoring, a medical alert button, and your choice of a pendant or wristband. You can upgrade to fall detection for $10 extra per month.
Annual Plan — $369.50 billed per year
Semi-Annual Plan — $203.22 billed every six months
Quarterly Plan — $109.86 billed every three months
Monthly Plan — $41.95 billed monthly
One added feature Mobile On-the-Go includes that the other packages don't is two-way communication. Two-way communication enables you to speak to One Call Alert's medical monitoring center through your medical alert device's built-in microphone and speaker. If it's a minor issue and not an emergency, you can let the monitoring center know, and they will call your emergency contacts and go through the approval call protocol to get you the help you need.
This package also includes GPS tracking, which allows loved ones to find the medical alert owner's last known location.
The Mobile On-the-Go medical alert device takes four hours to fully charge, and the battery life lasts up to 36 hours. The device comes with a charging cradle so you can easily charge it every night if you prefer. The button also comes with a low-battery indicator. It will be green on a full charge, amber on a moderate charge, and red on a low charge.
This plan also includes 24/7 monitoring and a medical alert button you can wear as a pendant. You can also upgrade this package to include fall detection for an additional $10 per month.
Annual Plan — $329.50 billed per year
Semi-Annual Plan — $181.22 billed every six months
Quarterly Plan — $96.11 billed every three months
Monthly Plan — $37.95 billed monthly
One Call Alert's features are both functional as well as aesthetic. They offer customers flexibility in choosing their package and features as well as the actual device to wear. The basic in-home unit comes with a base unit as well as a transmitter which can be worn as either a pendant or as a bracelet.
One Call Alert goes beyond the basic transmitter button and has added the option for different skins for the pendant or bracelet to personalize the device to match their moods or personalities. This feature comes in handy when there is more than one user in the home since you can personalize the transmitter.
One Call Alert maintains a robust social media presence using Facebook, Twitter, and Pinterest to communicate with seniors and their caregivers about topics that are meaningful to this demographic. One Call Alert also publishes helpful articles on its blog that are relevant to seniors and their families.
One Call Alert offers a lifetime guarantee of their pricing. With this guarantee, you don't have to worry about your bill fluctuating without warning. The company is committed to providing its customers with transparent and permanent pricing.
One Call Alert reviews are extremely positive, giving the medical alert provider a high star rating. With the vast majority of its reviews being five-star, customers highlight the company as a trusted medical alert service with quick response times and a helpful staff. Many consumers also note that the company is great about contacting users when the battery is low on their device, so they don't have to worry about the battery dying unexpectedly and leaving them unprotected.
Another downside is that the overall battery life is significantly less than that of some of One Call Alert's competitors. The company's alert base station battery can last up to 24 hours. This sounds substantial, but industry leaders' battery lives can often last up to 72+ hours.
One Call Alert states that your base station and pendant are protected under warranty and that they will be replaced at no cost under normal "wear and tear" conditions. The company website also explains that customers can find more information by calling a customer representative or seeing the Terms and Conditions Agreement. However, we could not find the Terms and Conditions Agreement on One Call Alert's website.
Call our recommended rep over at One Call Alert below.
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They have responded immediately when my mom pressed her button by accident t. Always polite and caring service.
Because they are very good and very helpful. When I fail they heard the bump and we talked immediately
I pushed the button accidently several times and they were there for me and very nice
After reviewing the different companies, I found One Call Alert met all the needs I was looking for to keep my Mother safe. A mobile device, one when she is home, that can be worn in the shower, options for a wrist or necklace, and a way for the EMT crew to access her home without, breaking a window or door. I like that we can test it every month, and they ask if you're ok before dispatching emergency services. The necklace has a break away device, in case you get tangled at night while sleeping, or anytime. It was easy to set up, and when calling customer service for questions, they were prompt in answering the call and questions. I have the package where there is a push button that can be mounted to the wall, and I placed that in the bathroom in a lower position, where if needed she can use her foot, or if she fell, could push it with her hand.
Every time they think I’ve fallen, they call. The test was fine. The pendant gives false signals and it can be hard to use in the shower.
It's simple and effective. The only time we really used the device, it was an accident and they were easy to contact and tell them so. Everything was reset. It seems to be working great.
I have received no support at all. I am still trying to find out what I have to do to set it up. It is doing me no good. I would be much happier with feedback to set it up.
It's not as expensive as other devices. I've used it quite a few times whenever I fell on the floor. I like it because it's right there whenever you need it and they answer you right away as soon as you press that button.
There response to fall alert was quick and efficient.
There reliable you test there equipment and there always near by.
Salesman promised me a white wrist band. Got black. Customer Service made it good, no questions asked.
Because my dayghter pushed the button by mistake and one call immediately was there
Good alert system. Seems to be working properly so far.
One Call Alert is the top one. It is real simple. When we tested it, it worked fine.
Their customer service is very efficient and the device is convenient though it is not very clear if it is okay or not when I test it.
As a care taker to my mom and it gives me security so I can leave her. She can understand the speaker well. It was clear and loud.
It took too long to get a replacement after I lost it. I called several times and they kept telling me it was in the mail and it took almost four weeks to get it.
As a whole I like the device though it is kind of sensitive and you have to be careful. Whoever is on the other line is really helpful and makes sure everything is okay.
Everything about one call alert is really good. When I fell down, they called me immediately and alerted my kids so they could see if I was okay. I like having the safety of having GPS and them knowing where I am all the time.
They are pretty prompt in responding. The thing I dislike is that I have the button that signals when I’ve fallen and it had gone off many times when I have been doing nothing.
It is too sensitive. Every time it hits my breast plate, it goes off that is the only thing I dislike and I have still recommended it people.
I think they are very professional. When I was signing up, they gave me all the information that I needed. I like the peace of mind it gives me. I was very pleased with their response when I pressed the button. It was only 5 or 6 seconds. They were very professional when I told them it was not an emergency. I feel like I made the best choice and I have already recommended it to 3 friends.
You’ve been very responsive to us with customer support.
So far we like it. We haven’t had any problems with it yet. The associates are trying well and have knowledge able the product and know how to deal with customers.
It’s excellent when I test it. I have it for safety. They are a good, professional company.
I am extremely impressed with this system and how quickly you get a response. Employees are always friendly as well.
They are on top of things. When my friend falls they give me a call
Alert volume from receiver is very low and when I was testing it with the tech he said that's the way the system is. Therefor there is no possible volume increase
Very Responsive and helpful, even when a false alarm.
Thoroughness of staff to answer questions and the product works as it was designed to work.
Thus far have had no need to use. However, feel freedom and safe knowing that when needed the connection will be made
Easy to talk to and they do respond with help if family isn't reached.
We just got set up and thankfully have not needed to use it but it sure is good knowing it's there. Set up was very easy. The people we worked with at One Call Alert were super nice and informative.
No speaker in fall down button so this is useless out of the home.
Reply from One Call Alert
Aug 10, 2020
When you leave your house, you take your GPS mobile device with you as well. It has a speaker and that is how you are located aware from home. If you do not have this device with your system, that would mean you have a home only system. We would be happy to go over your system with you, please give us a call at 800-931-9098.
Happy with the service and features. Button on the pendant is very touchy.
Rita Wright for Joyful Van Norstran
Thankfully haven’t had an emergency but works great on false alarms
I’ve been very happy with it and I am glad I chose them. Their customer service has been outstanding. It makes me feel safe and secure because I live alone and I am senior citizen. It gives me comfort that I have them at my disposal 24/7. It is easy use and recharge.
For the peace of mind for my eighty six year old father, I appreciate one call alert. It is very easy for him to use and even when he hits the button by mistake, they are there right away. They don’t get upset and are polite and very helpful. I like the lockbox because I have gone over there and forgotten my key and it was just wonderful being able to get into the house.
Everything I needed was taken care of by customer support.
They’ve responded to any phone call I make. I like the security of knowing it is here, though I don’t know if they can hear my voice when I am in the shower and the alarm goes off so I will check that out to see if my voice carried to the machine to tell them if I need help or if it is a false alarm.
The team of people are responsive and helpful. The device is easy to use and works.
They’ve been very good. They always answer when I test it.
Customer service is good. They respond when I need it. I fell down and they called me right up, very fast. I really appreciated that. I like it.
I like that I have two of them. I have the necklace and the bracelet. They are very knowledgably in customer service.
It's easy to use. I’ve had some false alarms and it was easy to manage. You just tell them it is a false alarm to reset it. I like the price.
I am glad I have it since I am here alone and I am 86 years old. It is better having something here with me. They call right away to find out if you are okay.
It's for my mom just to make sure she is good. The one time she used it, they were fine and when she pushed the button accidentally, they still came out which was good because I know they would come out if she really needed it.
So far, so good, there is nothing to complain about. I am pleased with it. If anything happens, I have help come. I wear the pendant at night and then I take it off and wear the bracelet. I enjoy the bracelet tremendously. Everything works fine.
The best thing about One Call Alert is their courtesy and helpfulness. Their device is also easy to use.
One Call Alert is a good company. They are very trustworthy. I like the unit.