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One Call Alert

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541 User Reviews

8.2

Overall Score

One Call Alert offers in-home services for those with a traditional landline, those without a landline, and mobile services for those traveling or needing protection on the go. 

One Call Alert has active partnerships with renowned organizations such as the American Diabetes Association and the Mended Hearts Foundation. The company was cited by Consumer’s Digest as a Top Value Brand for emergency response systems.

You can find One Call Alert reviews below if you want to learn about customer satisfaction. 

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The Good

  • Company Endorsements
  • No Upfront Fees or Minimum Service Contract
  • Affordable Plans
  • Lifetime Guarantee
  • Positive One Call Alert Reviews

Company Endorsements

One Call Alert is widely recognized for the quality of service, excellence in customer support, top-of-the-line equipment, and affordable pricing options. Some companies that have specifically endorsed One Call Alert are The American Diabetes Foundation, American Medical ID, The Mended Hearts, and The National Association of EMS Educators.

No Upfront Fees or Minimum Service Contract

New customers are not charged any upfront fees, making activation and equipment completely free. There is also no minimum service contract. The company offers discounted pricing for those customers purchasing multiple months of service. Billing is paid in advance and via credit card.

In addition to discounting the monthly fee, One Call Alert offers bonuses to customers for longer terms, such as a free pendant or bracelet for those who purchase a quarterly or annual membership. Annual subscribers also receive a free lockbox.

Affordable Plans

One Call Alert has five affordable plans for its customers to choose from. These include in-home medical alert systems as well as mobile medical alert devices you can take with you anywhere.

All of One Call Alert's plans include a lifetime price guarantee, water-resistant equipment, and an option to purchase automatic fall detection (fall detection not available for the In-Home Wireless plan) for an extra $10 per month.

You don't have to pay equipment or activation fees, and there is no long-term contract required. Plans are month-to-month, but you can receive a discount if you pay quarterly, semi-annually, or annually. 

It's convenient and impressive One Call Alert is completely transparent about its plans and services — many medical alert companies won't include pricing and plan information on their websites.

Here is a breakdown of One Call Alert's offered packages and pricing breakdowns based on the type of payment plan you opt for:

  In-Home Landline In-Home Wireless Complete Protection Mobile On-the-Go Mobile Double
Monthly $24.95 $19.95 $41.95 $37.95 $44.95
Quarterly $74.85 $98.85 $119.85 $104.85 $128.85
Semi-Annual $137.70 $179.70 $221.70 $197.70 $239.70
Annual $275.40 $359.40 $443.40 $359.40 $479.40

In-Home Landline

If you're someone who is interested in medical alert protection just around the home, this landline package is a convenient option. The package comes with a traditional medical alert system with a base unit and wearable device that functions as a medical alert pendant you keep around your neck. Since this medical alert system only functions in the home, it does not include GPS tracking. 

The system has a built-in speaker and a 32-hour backup battery in case there is a power outage or the system is accidentally unplugged. The medical alert system has a range of 1,300 feet, which is impressive and on the higher end of medical alert ranges. Even though the medical alert system only functions within the home, with such a lengthy range, it's still giving users extensive medical alert coverage. 

As with all of One Call Alert's packages, it includes free shipping, free equipment, no long-term contracts, and no activation fee. 

In-Home Wireless

This is an in-home medical alert system that is best for customers who want protection around their homes since it does not include GPS tracking. Unlike some other medical alert systems, One Call Alert equipment does not require a landline phone or internet since it functions on a cellular connection. The system functions off of At&T's nationwide network, which is included in this One Call Alert plan. 

The alert pendant has a battery life of up to five years, and when the battery is running low, One Call Alert will immediately send out a replacement button. The battery life for the base station lasts up to 32 hours if it becomes unplugged, so make sure it is plugged in at all times to avoid battery failure. 

The In-Home Wireless service comes with a help button, your choice of a pendant or wristband, and 24/7 emergency monitoring. Lastly, the In-Home Wireless plan is one of two that has medication reminders.

Keep in mind this is the only One Call Alert package that doesn't allow you to add fall detection. 

Complete Protection

One Call Alert's most popular package is its Complete Protection plan. This medical alert plan is most appealing to customers who want protection at home and do not own a landline phone. The Complete Protection medical alert system functions on a cellular connection. 

Similar to the In-Home package, the Complete Protection's medical alert system can function for up to 32 hours if unplugged or in the case of a power outage. The medical alert button has a charge of up to five years and when the battery is running low, One Call Alert will send you a new help button without you having to do anything. Numerous customer reviews note appreciation that they never have to worry about the low battery because One Call Alert is always on top of sending a replacement in time.

Complete Protection includes 24/7 monitoring, a medical alert button, and your choice of a pendant or wristband. You can upgrade to fall detection for $10 extra per month. This package also includes optional medication reminders. 

Mobile On-the-Go

One added feature Mobile On-the-Go includes that the other packages don't is two-way communication. Two-way communication enables you to speak to One Call Alert's medical response center through your medical alert device's built-in microphone and speaker. If it's a minor issue and not an emergency, you can let the monitoring center know, and they will call your emergency contacts on file and go through the approval call protocol to get you the help you need.

This package also includes GPS tracking, which allows loved ones to find the medical alert owner's last known location. 

You'll have 24/7 monitoring and a medical alert button you can wear as a wrist pendant or necklace. The mobile system takes four hours to fully charge, and the battery life lasts up to 32 hours. The device comes with a charging cradle so you can easily charge it every night if you prefer. The emergency button also comes with a low-battery indicator. It will be green on a full charge, amber on a moderate charge, and red on a low charge. 

You can also upgrade this package to include optional fall detection for an additional $10 per month. 

Mobile Double

The Mobile Double package is the same as the Mobile On-the-Go plan except there are two mobile medical alert devices rather than one. This is for customers who have two people living at the same address who both want medical alert protection. 

This plan comes with two water-resistant emergency buttons with GPS tracking and two-way communication with built-in speakers. You still don't need to purchase equipment for this package even though you're getting double the products. You also don't need a landline phone or internet in order for the devices to function. 

This plan is great for spouses or just for two people residing at the same address that both want protection. It's not significantly more expensive than the original mobile plan, so it's comforting you don't have to pay too much extra for double household protection.

Lifetime Guarantee

One Call Alert offers a lifetime guarantee for its pricing. With this guarantee, you don't have to worry about your bill fluctuating without warning. The company is committed to providing its customers with transparent and permanent pricing. 

Positive One Call Alert Reviews

One Call Alert reviews are extremely positive, giving the medical alert provider a high star rating. With the vast majority of its reviews being five stars, customers highlight the company as a trusted medical alert service with quick response times and a helpful staff.

For example, Stella Dunavin from Monette, Arkansas noted in her customer review: "Haven't had to use it yet. Accidentally dropped the fall button and someone responded right away. Customer service is very helpful."

Many consumers also note the company is great about contacting users when the battery is low on their device, so they don't have to worry about the battery dying unexpectedly and leaving them unprotected. 

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The Bad

  • Shorter Battery Life
  • Limited Warranty Info

Shorter Battery Life

Another downside is the overall battery life is significantly less than that of some of One Call Alert's competitors. The company's alert base station backup battery can last up to 32 hours. This sounds substantial, but other medical alert companies often have battery lives up to 72+ hours.

Limited Warranty Info

One Call Alert states that your base unit and pendant are protected under warranty and that they will be replaced at no cost under normal "wear and tear" conditions. The company website also explains that customers can find more information by calling a customer representative or seeing the Terms and Conditions Agreement. However, we could not find the Terms and Conditions Agreement on One Call Alert's website. You'll need to contact the company for additional information. 

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The Bottom Line

One Call Alert is a viable option when shopping for a medical alert monitoring service. The company offers solid products at an affordable price and has received several professional endorsements.

The lifetime price guarantee is a positive, along with the lack of activation and equipment fees. One Call Alert also offers an equipment warranty for anything that falls under typical "wear and tear" conditions. However, information about the warranty is not online, so you'll need to contact a company representative to receive further information.

If you're interested in learning more about the company, you can find One Call Alert reviews below. One Call Alert has hundreds of reviews with more than a 4.5/5 average star rating. With such positive feedback from customers, we can highly recommend One Call Alert as a trusted medical alert service. A few of the highlights from customers include quick response times, excellent customer service, and quality equipment. 

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One Call Alert

Over the last two decades, many thousands of physicians, nurses, pharmacists and medical educators from across the country have recommended and entrusted us with their patients. One Call Alert offers seniors the opportunity to live independent lives with the safety and security of knowing that in an emergency, medical assistance is just a push of a button away. If you need assistance, simply press your button and we will get you the help you need - 24 hours a day, 365 days a year. Speak with a trained emergency operator. A friendly and professional operator will answer your call - never an automated system. With our personalized service, you choose who we contact first: family, friends, neighbors, or local emergency responders.

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Star Rating

4.7

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541 Reviews

Review Breakdown

5 grade

78%

4 grade

13%

3 grade

6%

2 grade

2%

1 grade

2%

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Quality

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Featured Review

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Carla Malloy Oskaloosa, IA

My mother fell and the quick response and procedures by One Call worked perfectly! Thank you!!

3 months ago

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Featured Review

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Arno R Kracht Saint Louis, MO

Excellent sales presentation, easy-to-install, quick response (I'm a klutz, and set it off accidentally!) I've already recommended the product/service to family and friends.

3 months ago

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Sally Little Lake Charles, LA

My sales assistant was very kind and helpful in addressing my needs. Thankfully, I have not needed to use the service as of yet, but it's nice to know I will get the attention I need if I need assistance. It adds a layer of protection for me to allow living on my own.

1 week ago

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Kelley Freeman Colchester, VT

Hard to give a complete rating. The person for whom this was purchased will not wear either device. This more part of her dementia than dislike.

5 days ago

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R Bradley Acworth, GA

So far, I don't have any problems with the equipment, the small unit is easy for me to put in his case and I am wheelchair-bound so I can hang it on my wheelchair with no problem.

1 month ago

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Jerry W Hollobaugh Norfolk, VA

They respond quickly on the emergency system but not very fast on the fall alert where minutes could possibly mean life or death.

5 days ago

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Reply from One Call Alert

Hi Jerry, We received your review and we apologize for any inconvenience experienced with the Fall Detection pendant. We would like to contact you to further assist with this concern, and our Technical Support team will be able to provide you with best practices for using the Fall Detection pendant. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Jul. 30th, 2021

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Donna Smith Columbus Junction, IA

Very satisfied with the service we received and future communication should be great

5 days ago

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star star star star star

Dusty Jones Manning, SC

Never had a call unanswered. We have used the service multiple times with great ease.

5 days ago

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Alvin Costa Lodi, CA

They make it simple no contract equipment has came a long ways waterproof now I can sleep at night knowing my dad is safe The people they are there in minutes

1 month ago

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Patricia Corballis Bryant, AR

Fast response. I needed my button the first day I wore it and ended up in the ER after ambulance came. It probably saved my life after I fell and sustained a broken nose and a subdural hematoma. I take Coumadin.

2 months ago

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Paul Anderon Fort Smith, AR

I accidently dropped my fall alert button and before I could cancel it they took action. I immediately ran a test hoping they would call. They did and I explained what happened. They reacted immediately to an accidental alert, I now feel very confident that should the real event occur they will react immediately. Sorry and Thanks, Paul

3 months ago

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Leo Landry Haverhill, MA

Professional response teams make everything easy to understand.

5 days ago

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patricia tucker Houston, TX

thus far, everything has been easy to use and when i had a question it was answered succintly..

5 days ago

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Kimberly Adams Fort Worth, TX

Its very effective. They respond quickly,even its a false alarm.

5 days ago

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Kurt Able Zephyrhills, FL

They keep me in the loop when something is amiss with the wife's mother.

5 days ago

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Glenda Lee Greene Houston, TX

Prompt responses, better rates & services than the other companies I explored.

5 days ago

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Rose

They are very attentive to their customers. They address customer needs and have knowledge and the assistance you need during installation and operation of the device. The watch I wear is uncomfortable so I wish they would fix that. Every time I've tested it, the device works perfectly. They are very prompt and make sure you're safe and sound if the alarm goes off.

5 months ago

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Joan Goodlettsville, TN

Everything went very smoothly when we signed up with One Call Alert. Everyone was very polite, respectful, and caring. I like the peace of mind my device gives me. Once when I bent on the floor to get something, my alarm went off and they communicated with me to make sure I was okay. That experience showed me how sensitive the device is and that it works well.

5 months ago

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Norma Menke Plano, TX

Haven't use them but once since the purchase and had trouble pushing button to let them know it was not an emergency.

1 week ago

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David Nichols Tuscumbia, AL

Quick response time. We had a false alarm but the system worked quickly and correctly.

1 week ago

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Frederick R Medugno San Diego, CA

We had a false alarm (inadvertently pressed alert button) and immediately had a call from One Alert.

2 weeks ago

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Lisa Jackson Warwick, NY

The gentleman who set up the account for us was fantastic. Made it so easy. System works wonderfully and we feel better about leaving my dad alone.

1 month ago

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Barbara VanDyke Mason, MI

The system seems to be efficient. We have only tested it, set it up, but it works as directed so far. Customer service has been helpful upon initial purchase and answering questions.

3 months ago

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Deb Jackson, MI

Very affordable and good customer service.

5 days ago

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Judith B Schwartzman Dayton, OH

They were very helpful in choosing a plan with specific advantages and disadvantages to each. They have excellent customer service when I have called with questions about system operation. When I have had false alarms they have been patient and helpful.

5 months ago

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Ann Holt Clinton, NJ

I have not had a true emergency, but the interactions I have had with them-- for false alarms-- have been quick and efficient. My one problem has been in pushing in button within 20 seconds to void the call. This has never registered, requiring a call from Central each time I push their button.

5 months ago

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Peter Eau Claire, WI

The person I talked to at this company was really good and put me in the direction I needed to go. The device works just fine. It is a little touchy and will go off even if you're not pressing the button very hard. We've tested the device since getting it and it works fine.

5 months ago

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Cheryl McGinty Worcester, MA

They check on my mother if there is the slightest concern and that gives us peace of mind!

2 weeks ago

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Cecelia Timmons Fort Mill, SC

After reviewing the different companies, I found One Call Alert met all the needs I was looking for to keep my Mother safe. A mobile device, one when she is home, that can be worn in the shower, options for a wrist or necklace, and a way for the EMT crew to access her home without, breaking a window or door. I like that we can test it every month, and they ask if you're ok before dispatching emergency services. The necklace has a break away device, in case you get tangled at night while sleeping, or anytime. It was easy to set up, and when calling customer service for questions, they were prompt in answering the call and questions. I have the package where there is a push button that can be mounted to the wall, and I placed that in the bathroom in a lower position, where if needed she can use her foot, or if she fell, could push it with her hand.

10 months ago

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Sandra wray Tacoma, WA

Haven't needed to use it in any way yet. I assume it is great when I need it. I'm just concerned about the key box not sure we're I can put it but I will figure it out.

1 month ago

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Reply from One Call Alert

Hi Sandra, We received your review and we are glad to know that you are being safe, and have not needed to use your system. At OneCallAlert we pride ourselves in providing a great experience to all our customers and giving them the peace of mind they need. The lockbox can be placed anywhere you are comfortable with on the outside of your home. Please be sure to contact our Customer Service team to provide us with any updated information needed for your emergency profile. And please let us know if there is anything we can do to earn a higher rating from you. Our Customer Service team can be reached by dialing 800-913-9098 Option 3. Thank you for being a valued part of the OneCallAlert family.

Jun. 16th, 2021

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Betty Laslo Stafford, VA

My button was accidentally bumped and went off at my mailbox up the street. I now know it will work outside when I walk my Scottie dog.

2 months ago

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Deborah Thomas West End, NC

I love the fact that my mother will continue to do the things that she loves without worrying about help if she falls again.

2 months ago

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Michelle Anderson Littlefield, AZ

I've accidentally hit the button twice and they responded quickly. They were very pleasant and asked if everyone was ok.

2 months ago

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Caron Knauer Long Island City, NY

The staff at One Call Alert are highly trained, responsive, considerate, and patient. They have given us complete trust that our mother is in highly competent hands!

3 months ago

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Amy Yamamoto Roseville, CA

Good device, customer service does not return call

5 days ago

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Fay M. King Brownfield, TX

Only had it a short time........have had two false alarms.........unexpected.

5 days ago

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Reply from One Call Alert

Hi Fay, We received your review and we apologize for any inconvenience you have experienced with the false alarms. We would like to contact you to further assist with this concern. What would be the best number for us to reach you on? Our Technical Support team would be happy to go over best practices to help avoid false alarms going forward. At OneCallAlert we pride ourselves in providing a great experience to all our customers and you can reach us directly by dialing 800-913-9098 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 28th, 2021

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Judith Belanger

I took a fall in my garage and if I hadn't had my call alert on I would have played there for days! I had broke my hip! They called all my contacts and notified the emergency service! Thank God for them!

4 months ago

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Sandy Scott Elk River, MN

I need technical help from Tasha and we discovered I had a very weak signal. She was excellent in helping me with a solution, giving me a credit and pointing me to what would work in my apt. She is a valuable employee!

4 months ago

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Deanna Avon, CT

I'm very happy with my device. I think there may be an error with it though because they'll call me a lot when I didn't think my alarm went off. They have been very nice when they call and I don't have any problems with it.

5 months ago

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Anonymous

This device is really good. Every time I've tested it, they answer and make sure I'm alright. Equipment works out fine and the device works when I am in different locations in my home.

5 months ago

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Cynthia Thompson Clovis, CA

Works great -used 2 times in a month so far

1 week ago

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Dorothy Davis Tuscaloosa, AL

Dependable service. Wish call button had 2 way communication.

1 week ago

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Kathleen Walker Oklahoma City, OK

The staff member who signed us up was very courteous&

1 week ago

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L Paniker Sterling, VA

Responsiveness to parent's needs and quick to inform family

2 weeks ago

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James Jacksonville, FL

I think they are very professional. When I was signing up, they gave me all the information that I needed. I like the peace of mind it gives me. I was very pleased with their response when I pressed the button. It was only 5 or 6 seconds. They were very professional when I told them it was not an emergency. I feel like I made the best choice and I have already recommended it to 3 friends.

11 months ago

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Lynn Anderson, SC

For the peace of mind for my eighty six year old father, I appreciate one call alert. It is very easy for him to use and even when he hits the button by mistake, they are there right away. They don’t get upset and are polite and very helpful. I like the lockbox because I have gone over there and forgotten my key and it was just wonderful being able to get into the house.

11 months ago

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josephine moreno Derry, NH

Very.helpful and understanding take time to explain everything which is make me feel safe

1 month ago

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Natalie Houston, TX

Anytime I have a problem, the paramedics are here within absolutely minutes. I don't dislike anything about it except that accidentally I might lean against a desk or table and it goes off and of course that is annoying to the company as well as myself. The last time I used it, it was at a very critical moment. I was getting out of an elevator and I felt like I was just about to faint. I went down on the floor. There was nobody on that floor at the time and I pressed the button and that was about the only thing I could do before actually passing out. And before I knew it, the paramedics were able to locate me.

1 year ago

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Suzie Harrison, AR

Having researched other products and possible needs/specifics, I knew lots of questions to ask - very straightforward.

2 months ago

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Peggy Steimel Kinsley, KS

The service getting the on call set up is so much better than trying g to cancel when your loved ones no longer needs the services.

2 months ago

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