A relative newcomer to the field of medical monitoring, One Call Medical Alert has made its mark and provides competitive services. One Call Medical Alert offers in-home services for those with a traditional landline, those without a landline, and mobile services for those traveling or needing protection on the go.
One Call Alert has active partnerships with renowned organizations such as the American Diabetes Association and the Mended Hearts Foundation. The company was cited by Consumer’s Digest as a Top Value Brand for emergency response systems.
You can find One Call Alert reviews below if you want to learn about customer satisfaction.
One Call Alert is widely recognized for the quality of service, excellence in customer support, top-of-the-line equipment and affordable pricing options. Some companies who have specifically endorsed One Call Alert are The American Diabetes Foundation, American Medical ID, The Mended Hearts, and The National Association of EMS Educators.
New customers are not charged any upfront fees, making activation and equipment completely free. There is also no minimum service contract. The company offers discounted pricing for those customers purchasing multiple months of service. Billing is paid in advance and via credit card.
In addition to discounting the monthly cost of service, One Call Alert offers bonuses to customers for longer terms, such as a free pendant or bracelet for those who purchase a quarterly or annual membership. Annual subscribers receive a free lockbox as well as a free transmitter.
One Call Alert has three affordable plans for its customers to choose from. These include in-home medical alert systems as well as a mobile medical alert device you can take with you anywhere.
All of One Call Alert's plans include a lifetime price guarantee, water-resistant equipment, and an option to purchase automatic fall detection for an extra $10 per month. You don't have to pay equipment or activation fees, and there is no long-term contract required. Plans are month-to-month, but you can receive a discount if you pay for an annual package.
Here is a breakdown of One Call Alert's offered packages:
This is an in-home medical alert system that is best for customers who want protection around their homes. Unlike some other medical alert systems, One Call Alert equipment does not require a landline phone or internet. The system functions off of At&T's nationwide network, which is included in this One Call Alert plan.
The alert pendant has a battery life of up to five years, and when the battery is running low, One Call Alert will immediately send out a replacement button. The battery life for the alert base station lasts up to 24 hours if it becomes unplugged, so make sure it is plugged in at all times to avoid battery failure.
The In-Home Wireless service comes with a help button, your choice of a pendant or wristband, and 24/7 emergency monitoring. You can also add fall detection to this plan for an additional $10 per month.
Annual Plan — $359.40 billed per year
Semi-Annual Plan — $179.70 billed every six months
Quarterly Plan — $98.85 billed every three months
Monthly Plan — $19.95 billed monthly
One Call Alert's most popular package is its Complete Protection plan. This medical alert plan is most appealing to customers who want protection at home and do not own a landline phone.
Similar to the In-Home package, the Complete Protection's medical alert system can function for up to 24 hours if unplugged or in the case of a power outage. The medical alert button has a charge of up to five years and when the battery is running low, One Call Alert will send you a new pendant without you having to do anything.
Complete Protection includes 24/7 monitoring, a medical alert button, and your choice of a pendant or wristband. You can upgrade to fall detection for $10 extra per month.
Annual Plan — $443.40 billed per year
Semi-Annual Plan — $221.70 billed every six months
Quarterly Plan — $119.85 billed every three months
Monthly Plan — $41.95 billed monthly
One added feature Mobile On-the-Go includes that the other packages don't is two-way communication. Two-way communication enables you to speak to One Call Alert's medical monitoring center through your medical alert device's built-in microphone and speaker. If it's a minor issue and not an emergency, you can let the monitoring center know, and they will call your emergency contacts and go through the approval call protocol to get you the help you need.
This package also includes GPS tracking, which allows loved ones to find the medical alert owner's last known location.
The Mobile On-the-Go medical alert device takes four hours to fully charge, and the battery life lasts up to 36 hours. The device comes with a charging cradle so you can easily charge it every night if you prefer. The button also comes with a low-battery indicator. It will be green on a full charge, amber on a moderate charge, and red on a low charge.
This plan also includes 24/7 monitoring and a medical alert button you can wear as a pendant. You can also upgrade this package to include fall detection for an additional $10 per month.
Annual Plan — $395.40 billed per year
Semi-Annual Plan — $197.70 billed every six months
Quarterly Plan — $104.85 billed every three months
Monthly Plan — $37.95 billed monthly
One Call Alert's features are both functional as well as aesthetic. They offer customers flexibility in choosing their package and features as well as the actual device to wear. The basic in-home unit comes with a base unit as well as a transmitter which can be worn as either a pendant or as a bracelet.
One Call Alert goes beyond the basic transmitter button and has added the option for different skins for the pendant or bracelet to personalize the device to match their moods or personalities. This feature comes in handy when there is more than one user in the home since you can personalize the transmitter.
One Call Alert maintains a robust social media presence using Facebook, Twitter, and Pinterest to communicate with seniors and their caregivers about topics that are meaningful to this demographic. One Call Alert also publishes helpful articles on its blog that are relevant to seniors and their families.
One Call Alert offers a lifetime guarantee of their pricing. With this guarantee, you don't have to worry about your bill fluctuating without warning. The company is committed to providing its customers with transparent and permanent pricing.
One Call Alert reviews are extremely positive, giving the medical alert provider a high star rating. With the vast majority of its reviews being five-star, customers highlight the company as a trusted medical alert service with quick response times and a helpful staff. Many consumers also note that the company is great about contacting users when the battery is low on their device, so they don't have to worry about the battery dying unexpectedly and leaving them unprotected.
Another downside is that the overall battery life is significantly less than that of some of One Call Alert's competitors. The company's alert base station battery can last up to 24 hours. This sounds substantial, but industry leaders' battery lives can often last up to 72+ hours.
One Call Alert states that your base station and pendant are protected under warranty and that they will be replaced at no cost under normal "wear and tear" conditions. The company website also explains that customers can find more information by calling a customer representative or seeing the Terms and Conditions Agreement. However, we could not find the Terms and Conditions Agreement on One Call Alert's website.
Call our recommended rep over at One Call Alert below.
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Absolutely the worst experience ever They debited money from my account without permission overdrew me I called them they refused to refund the money that day how can you do that to someone who lives on a fixed income you had no permission to debit yet you did anyhow and took no responsibility for your error was rude then said they won't refund me until I return the equipment and then it will be prorated how dare you shame on you horrible company don't use them
Reply from One Call Alert
Feb 12, 2021
Hi Audrey, We received your review and we would like to apologize for any inconvenience that you have experienced. At OneCallAlert we pride ourselves in providing a great experience to our customers. We would like to contact you to further assist with your account. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 3. We look forward to speaking with you soon.
They seem to be very reliable and respond quickly.
Friendly on the phone and helpful in every way.
The service was fine, we always received timely notification calls when my Mother in law pressed her button. However, customer service is lacking. We cancelled the service because the insurance company provided a device at no cost to my mother in law. We returned all equipment but were still charged for services weeks later. Customer service was not helpful, they claim that they did not receive all components. So, due to human error on their part, my 84 year old mother in law, is now out $272.
Reply from One Call Alert
Feb 11, 2021
Hi Danielle, We received your review and would like to apologize for any inconvenience that you and your mother in law have experienced. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure that you have received nothing less. What would be the best number to reach you on? You can also reach us directly by dialing 800-913-9098 Option 3. We look forward to speaking with you.
Customer service is very helpful. It was easy to set up. The response time is very quick when it thinks you fall and you can just tell them if it is a false alarm.
The band is too long but we like it okay. One time we pressed it inadvertently and they were very quick to call me.
The set up was easy and it is easy to use the device when I’ve tested it.
The person I talked to at this company was really good and put me in the direction I needed to go. The device works just fine. It is a little touchy and will go off even if you're not pressing the button very hard. We've tested the device since getting it and it works fine.
I haven't had a lot of experience with their medical alert device, but they were really helpful during the testing.
One Call Alert has always been there for me. I tested the device a week ago and it worked just fine.
The device works quickly when you activate it and they respond immediately.
I'm very happy with my device. I think there may be an error with it though because they'll call me a lot when I didn't think my alarm went off. They have been very nice when they call and I don't have any problems with it.
I've had no problems with this company. The device is easy to use.
This device is really good. Every time I've tested it, they answer and make sure I'm alright. Equipment works out fine and the device works when I am in different locations in my home.
They are very attentive to their customers. They address customer needs and have knowledge and the assistance you need during installation and operation of the device. The watch I wear is uncomfortable so I wish they would fix that. Every time I've tested it, the device works perfectly. They are very prompt and make sure you're safe and sound if the alarm goes off.
Everything went very smoothly when we signed up with One Call Alert. Everyone was very polite, respectful, and caring. I like the peace of mind my device gives me. Once when I bent on the floor to get something, my alarm went off and they communicated with me to make sure I was okay. That experience showed me how sensitive the device is and that it works well.
I've had a few glitches with my device as they will either call me back too much or not call me back when the button is activated. Other than that, everything has been good with it and the device works well.
It's a very small and lightweight device.
My sister has this device and when she used it they responded quickly and took care of everything. It's a very convenient device that she can wear like a bracelet. It makes you feel comfortable.
Because customer support have been so very helpful with my father
I have never had a medical emergency.(Thank God). I have used these services since 2016. The monthly payment was affordable. The equipment that they provided worked very well. There were times when I would accidentally set off the alarm and they responded to me in a reasonable time just to verify my safety. I recently go some updated equipment when I am very happy with. The price is still very affordable.. I feel very protected with One Call Alert connected to me.
Great service, timely call backs. My mom is happy with the equipment.
Easy set up. I haven‚Äôt had to use the service yet.
Pleasant on the phone,accurate information, fair pricing. However, at night one fall alert took a long time to get answered.
Willing to help with any problems that come up
Quick response and very congenial even with accidental button pushes.
Your customer service has been excellent. Because of Covid and the fact that my Father lives 100 mi. away I haven't been able to get it up and running so he now has 24 hr care
Reply from One Call Alert
Jan 20, 2021
Hi Lori, We received your review and would like to thank you for your kind words. We would also love to speak with you to ensure you are receiving the peace of mind you are looking for with our system. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.
Excellent customer service. Good value. Response time fast
Very reliable system and customer service.
I am very satisfied with One Call Alert. The fall alert went off when I leaned over to get something off the floor, so I feel sure that it will go off if I fall.
The always seem to be there when needed
I have found them to be very helpful, professional and courteous.
Always answers quickly. Luckily no emergency
Tests have been successful. Fortunately haven't had to use it yet. I feel confident it gives me the support I need.
Janet I Moulton
I just know they have me covered if I ever need help.
Equipment is big and bulky. Already having issues with the charger
Reply from One Call Alert
Dec 27, 2020
Hi Michael, We received your review and would like to contact you to further assist with any concerns you have about the equipment. We apologize for any inconvenience that you have experienced. At OneCallAlert we pride ourselves in providing a great experience to all our customers. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.
They responded right away and are so positive
Karen L Zeiler
My friend who used this service had to pay her regular bill. She did that but the company moved its HQ and never received her check. The company never told her they were moving. It was a chaotic situation for about 2 weeks to get it all straightened out. My friend had to cancel her original check and write the company a new one. We were very displeased with the customer service. However, we stuck with the company and since then things have run more smoothly.
Reply from One Call Alert
Dec 13, 2020
Hi Karen, We received your review and would like to apologize for any inconvenience that you have experienced. At OneCallAlert we pride ourselves in providing a great experience to all our customers. Please let us know if we can be of further assistance. You can also reach our Customer Service team directly by dialing 800-913-9098 Option 3. We look forward to speaking with you.
My dad uses this and when he fell down they notified me that he was down and they talked with him and he was ok and sending j help.Srt
Everyone I spoke to at One Call Alert have been so very helpful. They answered all my questions and helped me get set up.
Haven't really used them. there is only one bar that show up on the main machine. I did a test and you could hardly hear the person.
Reply from One Call Alert
Nov 24, 2020
Hi Mary, We received your review and would like to contact you to further assist with any concerns you have about the equipment. We apologize for any inconvenience that you have experienced. At OneCallAlert we pride ourselves in providing a great experience to all our customers. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.
It is a great machine. It really is good enough for my mother and myself. It is very easy to activate the alarm. I like everything about it. I am safe. I would recommend them to anybody.
I know it is a reliable system. The time I tested it, I heard a voice come out so that is how I know it works.
Always prompt and on time called family members. I used it when I fell and broke a leg and the people were here immediately at five o’clock on a Sunday morning.
If I need help, I can get it right away. Sometimes I forget about it and the button gets pushed and it gets tested accidentally.
Customer service is good. The medical alert device is reliable. I would recommend them.
Testing goes very well. The button is fine but it is not pace maker friendly.
So far is has gone through if it has been tested. We’ve been lucky that we haven’t had to really use it yet but it is quick and easy when we test it. There is nothing I dislike about it.
Initial testing went flawlessly. They took the time to walk my mom through the whole process.