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One Call Alert

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615 User Reviews

8.5

Overall Score

LAST UPDATED: November 29th, 2021

One Call Alert offers in-home services for those with a traditional landline, those without a landline, and mobile services for those traveling or needing protection on the go. 

One Call Alert has active partnerships with renowned organizations such as the American Diabetes Association and the Mended Hearts Foundation. The company was cited by Consumer’s Digest as a Top Value Brand for emergency response systems.

You can find One Call Alert reviews below if you want to learn about customer satisfaction. 

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The Good

  • Company Endorsements
  • No Upfront Fees or Minimum Service Contract
  • Affordable Plans
  • Lifetime Guarantee
  • Positive One Call Alert Reviews

Company Endorsements

One Call Alert is widely recognized for the quality of service, excellence in customer support, top-of-the-line equipment, and affordable pricing options. Some companies that have specifically endorsed One Call Alert are The American Diabetes Foundation, American Medical ID, The Mended Hearts, and The National Association of EMS Educators.

No Upfront Fees or Minimum Service Contract

New customers are not charged any upfront fees, making activation and equipment completely free. There is also no minimum service contract. The company offers discounted pricing for those customers purchasing multiple months of service. Billing is paid in advance and via credit card.

In addition to discounting the monthly fee, One Call Alert offers bonuses to customers for longer terms, such as a free pendant or bracelet for those who purchase a quarterly or annual membership. Annual subscribers also receive a free lockbox.

Affordable Plans

One Call Alert has five affordable plans for its customers to choose from. These include in-home medical alert systems as well as mobile medical alert devices you can take with you anywhere.

All of One Call Alert's plans include a lifetime price guarantee, water-resistant equipment, and an option to purchase automatic fall detection (fall detection not available for the In-Home Wireless plan) for an extra $10 per month.

You don't have to pay equipment or activation fees, and there is no long-term contract required. Plans are month-to-month, but you can receive a discount if you pay quarterly, semi-annually, or annually. 

It's convenient and impressive One Call Alert is completely transparent about its plans and services — many medical alert companies won't include pricing and plan information on their websites.

Here is a breakdown of One Call Alert's offered packages and pricing breakdowns based on the type of payment plan you opt for:

  In-Home Landline In-Home Wireless Complete Protection Mobile On-the-Go Mobile Double
Monthly $24.95 $19.95 $41.95 $37.95 $44.95
Quarterly $74.85 $98.85 $119.85 $104.85 $128.85
Semi-Annual $137.70 $179.70 $221.70 $197.70 $239.70
Annual $275.40 $359.40 $443.40 $359.40 $479.40

In-Home Landline

If you're someone who is interested in medical alert protection just around the home, this landline package is a convenient option. The package comes with a traditional medical alert system with a base unit and wearable device that functions as a medical alert pendant you keep around your neck. Since this medical alert system only functions in the home, it does not include GPS tracking. 

The system has a built-in speaker and a 32-hour backup battery in case there is a power outage or the system is accidentally unplugged. The medical alert system has a range of 1,300 feet, which is impressive and on the higher end of medical alert ranges. Even though the medical alert system only functions within the home, with such a lengthy range, it's still giving users extensive medical alert coverage. 

As with all of One Call Alert's packages, it includes free shipping, free equipment, no long-term contracts, and no activation fee. 

In-Home Wireless

This is an in-home medical alert system that is best for customers who want protection around their homes since it does not include GPS tracking. Unlike some other medical alert systems, One Call Alert equipment does not require a landline phone or internet since it functions on a cellular connection. The system functions off of At&T's nationwide network, which is included in this One Call Alert plan. 

The alert pendant has a battery life of up to five years, and when the battery is running low, One Call Alert will immediately send out a replacement button. The battery life for the base station lasts up to 32 hours if it becomes unplugged, so make sure it is plugged in at all times to avoid battery failure. 

The In-Home Wireless service comes with a help button, your choice of a pendant or wristband, and 24/7 emergency monitoring. Lastly, the In-Home Wireless plan is one of two that has medication reminders.

Keep in mind this is the only One Call Alert package that doesn't allow you to add fall detection. 

Complete Protection

One Call Alert's most popular package is its Complete Protection plan. This medical alert plan is most appealing to customers who want protection at home and do not own a landline phone. The Complete Protection medical alert system functions on a cellular connection. 

Similar to the In-Home package, the Complete Protection's medical alert system can function for up to 32 hours if unplugged or in the case of a power outage. The medical alert button has a charge of up to five years and when the battery is running low, One Call Alert will send you a new help button without you having to do anything. Numerous customer reviews note appreciation that they never have to worry about the low battery because One Call Alert is always on top of sending a replacement in time.

Complete Protection includes 24/7 monitoring, a medical alert button, and your choice of a pendant or wristband. You can upgrade to fall detection for $10 extra per month. This package also includes optional medication reminders. 

Mobile On-the-Go

One added feature Mobile On-the-Go includes that the other packages don't is two-way communication. Two-way communication enables you to speak to One Call Alert's medical response center through your medical alert device's built-in microphone and speaker. If it's a minor issue and not an emergency, you can let the monitoring center know, and they will call your emergency contacts on file and go through the approval call protocol to get you the help you need.

This package also includes GPS tracking, which allows loved ones to find the medical alert owner's last known location. 

You'll have 24/7 monitoring and a medical alert button you can wear as a wrist pendant or necklace. The mobile system takes four hours to fully charge, and the battery life lasts up to 32 hours. The device comes with a charging cradle so you can easily charge it every night if you prefer. The emergency button also comes with a low-battery indicator. It will be green on a full charge, amber on a moderate charge, and red on a low charge. 

You can also upgrade this package to include optional fall detection for an additional $10 per month. 

Mobile Double

The Mobile Double package is the same as the Mobile On-the-Go plan except there are two mobile medical alert devices rather than one. This is for customers who have two people living at the same address who both want medical alert protection. 

This plan comes with two water-resistant emergency buttons with GPS tracking and two-way communication with built-in speakers. You still don't need to purchase equipment for this package even though you're getting double the products. You also don't need a landline phone or internet in order for the devices to function. 

This plan is great for spouses or just for two people residing at the same address that both want protection. It's not significantly more expensive than the original mobile plan, so it's comforting you don't have to pay too much extra for double household protection.

Lifetime Guarantee

One Call Alert offers a lifetime guarantee for its pricing. With this guarantee, you don't have to worry about your bill fluctuating without warning. The company is committed to providing its customers with transparent and permanent pricing. 

Positive One Call Alert Reviews

One Call Alert reviews are extremely positive, giving the medical alert provider a high star rating. With the vast majority of its reviews being five stars, customers highlight the company as a trusted medical alert service with quick response times and a helpful staff.

For example, Stella Dunavin from Monette, Arkansas noted in her customer review: "Haven't had to use it yet. Accidentally dropped the fall button and someone responded right away. Customer service is very helpful."

Many consumers also note the company is great about contacting users when the battery is low on their device, so they don't have to worry about the battery dying unexpectedly and leaving them unprotected. 

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The Bad

  • Shorter Battery Life
  • Limited Warranty Info

Shorter Battery Life

Another downside is the overall battery life is significantly less than that of some of One Call Alert's competitors. The company's alert base station backup battery can last up to 32 hours. This sounds substantial, but other medical alert companies often have battery lives up to 72+ hours.

Limited Warranty Info

One Call Alert states that your base unit and pendant are protected under warranty and that they will be replaced at no cost under normal "wear and tear" conditions. The company website also explains that customers can find more information by calling a customer representative or seeing the Terms and Conditions Agreement. However, we could not find the Terms and Conditions Agreement on One Call Alert's website. You'll need to contact the company for additional information. 

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The Bottom Line

One Call Alert is a viable option when shopping for a medical alert monitoring service. The company offers solid products at an affordable price and has received several professional endorsements.

The lifetime price guarantee is a positive, along with the lack of activation and equipment fees. One Call Alert also offers an equipment warranty for anything that falls under typical "wear and tear" conditions. However, information about the warranty is not online, so you'll need to contact a company representative to receive further information.

If you're interested in learning more about the company, you can find One Call Alert reviews below. One Call Alert has hundreds of reviews with more than a 4.5/5 average star rating. With such positive feedback from customers, we can highly recommend One Call Alert as a trusted medical alert service. A few of the highlights from customers include quick response times, excellent customer service, and quality equipment. 

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Call our recommended rep over at One Call Alert below.

1-(844) 611-4142
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One Call Alert

Over the last two decades, many thousands of physicians, nurses, pharmacists and medical educators from across the country have recommended and entrusted us with their patients.

One Call Alert offers seniors the opportunity to live independent lives with the safety and security of knowing that in an emergency, medical assistance is just a push of a button away.

If you need assistance, simply press your button and we will get you the help you need - 24 hours a day, 365 days a year.

Speak with a trained emergency operator. A friendly and professional operator will answer your call - never an automated system.

With our personalized service, you choose who we contact first: family, friends, neighbors, or local emergency responders.

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Star Rating

4.7

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615 Reviews

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5 grade

77%

4 grade

13%

3 grade

6%

2 grade

2%

1 grade

2%

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Featured Review

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Carla Malloy Oskaloosa, IA

My mother fell and the quick response and procedures by One Call worked perfectly! Thank you!!

7 months ago

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Featured Review

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Arno R Kracht Saint Louis, MO

Excellent sales presentation, easy-to-install, quick response (I'm a klutz, and set it off accidentally!) I've already recommended the product/service to family and friends.

7 months ago

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Karen West Topsham, VT

They're truly helpful & happy to help. During set up and weekly checking the devices, I have only received the most polite and thoughtful people who know what they are doing and walk you through steps to get started. They were even able to help find the best reception at the house for a sure & quick response. I have tested the different devices many times and have never felt rushed but only received (what I perceived) as cheerful representatives. One Call Alert system has trained their workers so they are very knowledgeable and confident making them happy and helpful, nothing like dealing with local and State agencies when trying to help the elderly with some of their programs.

1 month ago

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Gary L Daehnke Whiting, NJ

While I was away on vacation for several days, my mother had just received the monitoring system and the alarm went off unexpectedly and the support personnel were very kind in assisting her, even though there wasn't an emergency.

3 weeks ago

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Mary Prior Randolph, NJ

I think One Call Alert seems to be one of the easier devices to operate which was extremely important to me ! One day when I accidentally hit the Help button, I immediately received a call from One Call Alert to see if I was alright. The man asked me several different questions to confirm who I was and to make sure the call had really been an accident.

1 month ago

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Frank Endrei North Olmsted, OH

Everyone has been very helpful in choosing One Call Alert and setting it up. Thankfully, we haven't needed to use it yet.

4 days ago

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Brenda Flack Newport News, VA

I found out that it works just fine , and I like it ; I feel safe now and my family is loving the fact that they don't have to worry about me falling again and they not knowing.

1 month ago

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Kathryn Masek Phoenix, AZ

I have not needed One Call Alert to act in an emergency. However, I have seen how consistent and immediate they act in my cases of false alarms. I trust that they will be right there when I need them.

2 months ago

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Kimberly HObbs Gaithersburg, MD

Each time there was an emergency they were on top of it. They were very professional and calm. I am glad I purchased their devices. What a great way to ease your mind when you are not around your loved one that has a possibility of falling. I have already told friends if they an Alert system to purchase One Call Alerrt.

3 months ago

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Brad miller Springville, UT

I wish they would pick up the call faster sometimes it takes a few minutes for them to respond and that could make a difference

3 weeks ago

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Brenda Skaggs Seminole, OK

The customer service was great. They took the time to answer all my questions, no matter how simple they were.

3 weeks ago

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Eric Long Beach, CA

Because their customer service has been excellent. But I think the price is a little bit expensive for a single person on fixed income.

1 month ago

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Wendy Averill Culver City, CA

We haven't had occasion to use ours in an emergency, but whenever we've had a question, One Call Alert is ready and waiting!

1 month ago

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Rick Muncie, IN

We have a real sense of comfort knowing that the system is functioning properly and keeping my wife secure while I run errands. It was simple and quick to set up.

2 months ago

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Barrett C Hanson Charlottesville, VA

Very prompt responses from activation to first attempt to contact the patient, even though it was a false alarm, that was handled very professionally.

2 months ago

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Catherine Vernol Coventry, RI

I think the product is great, gives me a feeling of confidence, however, I still haven’t figured out how to test it. I am afraid of pushing the wrong buttons resulting in an emergency unit responding.

3 months ago

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Joanne E Jackson Eden, MD

Have received text messages and calls for husband's device alerting.

4 days ago

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Sally Little Lake Charles, LA

My sales assistant was very kind and helpful in addressing my needs. Thankfully, I have not needed to use the service as of yet, but it's nice to know I will get the attention I need if I need assistance. It adds a layer of protection for me to allow living on my own.

4 months ago

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Janet Dunbar Holgate, OH

So far we haven't had to use the button, thank goodness. But sometimes it goes off accidently and it makes mom nervous.

1 month ago

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Linda Collison Clovis, CA

The neck pendant is too sensitive. I put it over my head and all hell broke loose. Also, the strap that holds the wrist button is too large to stay in place on my arm so I can't use it.

2 months ago

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Reply from One Call Alert

Hi Linda, We received your review and we apologize for any inconvenience you have experienced. Is seems like you haven't had a chance to speak with our Technical Support team about these issues. We would like to contact you to help resolve these concerns. At OneCallAlert, we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Sep. 14th, 2021

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Belinda waggoner Spencer, IN

Always available for any ? We have. My mom has hit button on accident. One call alert is verynprompt concerned and make sure that there is not a 911 alert

3 months ago

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Linda Wiblin Lake Placid, FL

I have never had to call them for help. I did a test because our power had been going off and on and I needed to be sure I was still connected to them. They were very nice.

3 months ago

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Crystal Wright Hickory, NC

The watch was too snug on my moms arm and they sent they the necklace right away for here to use. Also answered all of my moms questions. Very friendly and knowlegaable!

3 months ago

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Carolyn Funderburk Clover, SC

They detected my mothers first fall called all as directed and ER team was to her home very quickly. Very impressed. Very nice customer service as well

3 months ago

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frank buxkemper East Bernard, TX

they came to check on me and i did know that i called them

4 days ago

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Fred Johnson West Thornton, NH

Poor response time..many test failures...too busy too answer...

4 days ago

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Reply from One Call Alert

Hi Fred, We received your review and we apologize for any inconvenience you are experiencing with the equipment tests. We would like to contact you to further assist with resolving this issue. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Nov. 30th, 2021

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R Bradley Acworth, GA

So far, I don't have any problems with the equipment, the small unit is easy for me to put in his case and I am wheelchair-bound so I can hang it on my wheelchair with no problem.

5 months ago

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Paul Anderon Fort Smith, AR

I accidently dropped my fall alert button and before I could cancel it they took action. I immediately ran a test hoping they would call. They did and I explained what happened. They reacted immediately to an accidental alert, I now feel very confident that should the real event occur they will react immediately. Sorry and Thanks, Paul

7 months ago

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Debra Kievit-Kessler Sicklerville, NJ

Fortunately did have to use it yet. However, customer service was terrific.

3 weeks ago

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Rose

They are very attentive to their customers. They address customer needs and have knowledge and the assistance you need during installation and operation of the device. The watch I wear is uncomfortable so I wish they would fix that. Every time I've tested it, the device works perfectly. They are very prompt and make sure you're safe and sound if the alarm goes off.

9 months ago

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Joan Goodlettsville, TN

Everything went very smoothly when we signed up with One Call Alert. Everyone was very polite, respectful, and caring. I like the peace of mind my device gives me. Once when I bent on the floor to get something, my alarm went off and they communicated with me to make sure I was okay. That experience showed me how sensitive the device is and that it works well.

9 months ago

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Marcia Conyers, GA

I have never had a medical emergency.(Thank God). I have used these services since 2016. The monthly payment was affordable. The equipment that they provided worked very well. There were times when I would accidentally set off the alarm and they responded to me in a reasonable time just to verify my safety. I recently go some updated equipment when I am very happy with. The price is still very affordable.. I feel very protected with One Call Alert connected to me.

10 months ago

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Eileen Bartelt South Milwaukee, WI

Easy to use. I Accidentally pressed the button and very quickly a message came over my unit.

1 month ago

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kimberlee Camden, TN

Such quick response after fall. EMS got here within 5 minutes. Customer service is fantastic.

1 month ago

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catherine L reece Tehachapi, CA

because of how prompt and professional the operater was when I pressed my button

1 month ago

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Cecelia Timmons Fort Mill, SC

After reviewing the different companies, I found One Call Alert met all the needs I was looking for to keep my Mother safe. A mobile device, one when she is home, that can be worn in the shower, options for a wrist or necklace, and a way for the EMT crew to access her home without, breaking a window or door. I like that we can test it every month, and they ask if you're ok before dispatching emergency services. The necklace has a break away device, in case you get tangled at night while sleeping, or anytime. It was easy to set up, and when calling customer service for questions, they were prompt in answering the call and questions. I have the package where there is a push button that can be mounted to the wall, and I placed that in the bathroom in a lower position, where if needed she can use her foot, or if she fell, could push it with her hand.

1 year ago

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Natalie Houston, TX

Anytime I have a problem, the paramedics are here within absolutely minutes. I don't dislike anything about it except that accidentally I might lean against a desk or table and it goes off and of course that is annoying to the company as well as myself. The last time I used it, it was at a very critical moment. I was getting out of an elevator and I felt like I was just about to faint. I went down on the floor. There was nobody on that floor at the time and I pressed the button and that was about the only thing I could do before actually passing out. And before I knew it, the paramedics were able to locate me.

2 years ago

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Alvin Costa Lodi, CA

They make it simple no contract equipment has came a long ways waterproof now I can sleep at night knowing my dad is safe The people they are there in minutes

5 months ago

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Patricia Corballis Bryant, AR

Fast response. I needed my button the first day I wore it and ended up in the ER after ambulance came. It probably saved my life after I fell and sustained a broken nose and a subdural hematoma. I take Coumadin.

6 months ago

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Barbara VanDyke Mason, MI

The system seems to be efficient. We have only tested it, set it up, but it works as directed so far. Customer service has been helpful upon initial purchase and answering questions.

7 months ago

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Nancy Johnson Orlando, FL

Very willing to help. Called immediately

3 weeks ago

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Josephine Slater Schenectady, NY

Easy to work with and shows consideration for the customer

3 weeks ago

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Nance McAllister Melbourne, FL

Fast response always answer questions quickly

3 weeks ago

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Judith B Schwartzman Dayton, OH

They were very helpful in choosing a plan with specific advantages and disadvantages to each. They have excellent customer service when I have called with questions about system operation. When I have had false alarms they have been patient and helpful.

9 months ago

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Ann Holt Clinton, NJ

I have not had a true emergency, but the interactions I have had with them-- for false alarms-- have been quick and efficient. My one problem has been in pushing in button within 20 seconds to void the call. This has never registered, requiring a call from Central each time I push their button.

9 months ago

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Peter Eau Claire, WI

The person I talked to at this company was really good and put me in the direction I needed to go. The device works just fine. It is a little touchy and will go off even if you're not pressing the button very hard. We've tested the device since getting it and it works fine.

9 months ago

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Faye Keeton Geneva, AL

Because my mom hit the button by accident and no one called me . I thought someone was supposed to call me if it went off . Confused !

1 month ago

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Reply from One Call Alert

Hi Faye, We received your review and we are sorry to hear that you were not notified for the false alarm. We would like to contact you to further assist with resolving this issue. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Nov. 4th, 2021

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Nancy Jo Opiela Milton, FL

Excellent service. Very thorough explaining use of device.

1 month ago

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Debbie Kauffman Park City, MT

Polite people They take the time to listen and they do whatever you need.

1 month ago

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Lacey Dewitt Gray Arlington, TX

Making sure things are charged is a bit of an inconvenience. Should be like others where the battery is ongoing

1 month ago

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Reply from One Call Alert

Hi Lacey, We received your review and we apologize for any inconvenience that you are experiencing with the equipment. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we would like to make sure you receive nothing less. We would like to speak with you to help resolve any issues you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 800-913-9098 Option 1. We look forward to speaking with you.

Oct. 7th, 2021