A relative newcomer to the field of medical monitoring, One Call Medical Alert has made its mark and provides competitive services. One Call Medical Alert offers in-home services for those with a traditional landline, those without a landline, and mobile services for those traveling or needing protection on the go.
One Call Alert has active partnerships with renowned organizations such as the American Diabetes Association and the Mended Hearts Foundation. The company was cited by Consumer’s Digest as a Top Value Brand for emergency response systems.
You can find One Call Alert reviews below if you want to learn about customer satisfaction.
One Call Alert is widely recognized for the quality of service, excellence in customer support, top-of-the-line equipment and affordable pricing options. Some companies who have specifically endorsed One Call Alert are The American Diabetes Foundation, American Medical ID, The Mended Hearts, and The National Association of EMS Educators.
New customers are not charged any upfront fees, making activation and equipment completely free. There is also no minimum service contract. The company offers discounted pricing for those customers purchasing multiple months of service. Billing is paid in advance and via credit card.
In addition to discounting the monthly cost of service, One Call Alert offers bonuses to customers for longer terms, such as a free pendant or bracelet for those who purchase a quarterly or annual membership. Annual subscribers receive a free lockbox as well as a free transmitter.
One Call Alert has three affordable plans for its customers to choose from. These include in-home medical alert systems as well as a mobile medical alert device you can take with you anywhere.
All of One Call Alert's plans include a lifetime price guarantee, water-resistant equipment, and an option to purchase automatic fall detection for an extra $10 per month. You don't have to pay equipment or activation fees, and there is no long-term contract required. Plans are month-to-month, but you can receive a discount if you pay for an annual package.
Here is a breakdown of One Call Alert's offered packages:
This is an in-home medical alert system that is best for customers who want protection around their homes. Unlike some other medical alert systems, One Call Alert equipment does not require a landline phone or internet. The system functions off of At&T's nationwide network, which is included in this One Call Alert plan.
The alert pendant has a battery life of up to five years, and when the battery is running low, One Call Alert will immediately send out a replacement button. The battery life for the alert base station lasts up to 24 hours if it becomes unplugged, so make sure it is plugged in at all times to avoid battery failure.
The In-Home Wireless service comes with a help button, your choice of a pendant or wristband, and 24/7 emergency monitoring. You can also add fall detection to this plan for an additional $10 per month.
Annual Plan — $359.40 billed per year
Semi-Annual Plan — $179.70 billed every six months
Quarterly Plan — $98.85 billed every three months
Monthly Plan — $19.95 billed monthly
One Call Alert's most popular package is its Complete Protection plan. This medical alert plan is most appealing to customers who want protection at home and do not own a landline phone.
Similar to the In-Home package, the Complete Protection's medical alert system can function for up to 24 hours if unplugged or in the case of a power outage. The medical alert button has a charge of up to five years and when the battery is running low, One Call Alert will send you a new pendant without you having to do anything.
Complete Protection includes 24/7 monitoring, a medical alert button, and your choice of a pendant or wristband. You can upgrade to fall detection for $10 extra per month.
Annual Plan — $443.40 billed per year
Semi-Annual Plan — $221.70 billed every six months
Quarterly Plan — $119.85 billed every three months
Monthly Plan — $41.95 billed monthly
One added feature Mobile On-the-Go includes that the other packages don't is two-way communication. Two-way communication enables you to speak to One Call Alert's medical monitoring center through your medical alert device's built-in microphone and speaker. If it's a minor issue and not an emergency, you can let the monitoring center know, and they will call your emergency contacts and go through the approval call protocol to get you the help you need.
This package also includes GPS tracking, which allows loved ones to find the medical alert owner's last known location.
The Mobile On-the-Go medical alert device takes four hours to fully charge, and the battery life lasts up to 36 hours. The device comes with a charging cradle so you can easily charge it every night if you prefer. The button also comes with a low-battery indicator. It will be green on a full charge, amber on a moderate charge, and red on a low charge.
This plan also includes 24/7 monitoring and a medical alert button you can wear as a pendant. You can also upgrade this package to include fall detection for an additional $10 per month.
Annual Plan — $395.40 billed per year
Semi-Annual Plan — $197.70 billed every six months
Quarterly Plan — $104.85 billed every three months
Monthly Plan — $37.95 billed monthly
One Call Alert's features are both functional as well as aesthetic. They offer customers flexibility in choosing their package and features as well as the actual device to wear. The basic in-home unit comes with a base unit as well as a transmitter which can be worn as either a pendant or as a bracelet.
One Call Alert goes beyond the basic transmitter button and has added the option for different skins for the pendant or bracelet to personalize the device to match their moods or personalities. This feature comes in handy when there is more than one user in the home since you can personalize the transmitter.
One Call Alert maintains a robust social media presence using Facebook, Twitter, and Pinterest to communicate with seniors and their caregivers about topics that are meaningful to this demographic. One Call Alert also publishes helpful articles on its blog that are relevant to seniors and their families.
One Call Alert offers a lifetime guarantee of their pricing. With this guarantee, you don't have to worry about your bill fluctuating without warning. The company is committed to providing its customers with transparent and permanent pricing.
One Call Alert reviews are extremely positive, giving the medical alert provider a high star rating. With the vast majority of its reviews being five-star, customers highlight the company as a trusted medical alert service with quick response times and a helpful staff. Many consumers also note that the company is great about contacting users when the battery is low on their device, so they don't have to worry about the battery dying unexpectedly and leaving them unprotected.
Another downside is that the overall battery life is significantly less than that of some of One Call Alert's competitors. The company's alert base station battery can last up to 24 hours. This sounds substantial, but industry leaders' battery lives can often last up to 72+ hours.
One Call Alert states that your base station and pendant are protected under warranty and that they will be replaced at no cost under normal "wear and tear" conditions. The company website also explains that customers can find more information by calling a customer representative or seeing the Terms and Conditions Agreement. However, we could not find the Terms and Conditions Agreement on One Call Alert's website.
Call our recommended rep over at One Call Alert below.
Everyone I spoke to at One Call Alert have been so very helpful. They answered all my questions and helped me get set up.
Haven't really used them. there is only one bar that show up on the main machine. I did a test and you could hardly hear the person.
Reply from One Call Alert
Nov 24, 2020
Hi Mary, We received your review and would like to contact you to further assist with any concerns you have about the equipment. We apologize for any inconvenience that you have experienced. At OneCallAlert we pride ourselves in providing a great experience to all our customers. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.
It is a great machine. It really is good enough for my mother and myself. It is very easy to activate the alarm. I like everything about it. I am safe. I would recommend them to anybody.
They are quick to respond when I hit the button, which I have done a couple of times accidentally. The only thing I dislike is having to remember to take the monitoring device each time I go.
When I tested the device, it worked fine. I didn’t have any problems testing it. I don’t have any problems getting them to answer my questions. I get what I need taken care of right away.
They’ve been very good. It is working fine, the person came on. The equipment seems to be good.
If I need help, I can get it right away. Sometimes I forget about it and the button gets pushed and it gets tested accidentally.
I know it is a reliable system. The time I tested it, I heard a voice come out so that is how I know it works.
One call alert is the cheapest and so far we have not had a problem with them except that she does not like the pendant. When she hit the button, they were on it immediately. They are very friendly when they talk to you and they are professional.
I feel comfortable that my dad is safe because they are quick to respond.
I like everything about one call alert. They have answered all my questions and done what needed to be done.
We received One Call Alert within 3 days. I had to wait for 3 months for Medical Alert to send one. When she was in the hospital, she lost it and Medical Alert never replace it, that is why we called One Call Alert. It went through when we tested it. Customer service walked us through it. They have been great.
The quality is great. I have the wristband. I don’t like that I have to carry an additional item but they are always there and wonderful with customer service.
Every time I leave the house I test it, so probable weekly. I like the mobility of it though it don’t like the amount I have to wear to go out. Still they always respond quickly. Everything is nice.
Always prompt and on time called family members. I used it when I fell and broke a leg and the people were here immediately at five o’clock on a Sunday morning.
Much, much more secure with One Call Alert. The company is prompt. I appreciate that they respond to anything that is questionable. The service is unbelievable. They were on the phone with me and took care of me. I got the proper treatment. I could not have asked for a better experience.
I like that is does not have to be charge and they are always prompt and it seems to work really well and quickly the couple of times we have tested it. I dislike that they don’t talk through the pendant, you have to hear them from the box.
When I called for services, they were very helpful. It seems to work fine and it is easy to use.
Customer service is pretty good. I haven’t had a hard time with having them explain it. I think it will be very helpful.
Initial testing went flawlessly. They took the time to walk my mom through the whole process.
Whenever I’ve had to call, they have been very helpful. They are very trustworthy. It is always there and gives me a sense of security.
The lady in customer service is really nice but I was disappointed me mom did not receive the wall mount button that goes in the shower. I would like for it to get mailed to her.
Reply from One Call Alert
Nov 24, 2020
Hi Victoria, We received your review and we're sorry you did not receive the waterproof wall mount button. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we would be happy to give you a call to have the button added to your account. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.
So far is has gone through if it has been tested. We’ve been lucky that we haven’t had to really use it yet but it is quick and easy when we test it. There is nothing I dislike about it.
My mother uses both her necklace and the care givers have use of the emergency button. It is simple to use and to set up. The sales rep was very knowledgeable and transparent. As a customer I felt I had what I needed to make an informed decision.
Testing goes very well. The button is fine but it is not pace maker friendly.
They were very helpful with the initial set up. I like the convenience of the device.
Customer service is good. The medical alert device is reliable. I would recommend them.
I like the whole system. They were right on the ball when I pushed the button. They were really helpful.
This is the first time I’ve purchased any service like this and they made me feel comfortable about what I was doing. They were very knowledgeable and reassuring. I like that the have the option as opposed to just a necklace. I tested it to make sure it was working.
Good company & friendly service! They offer great products easy to use. Customer call backs take a while other than 911 or help!
There was a consistent attempt to not honor published pricing, a blatant bait and switch sales approach that bordered on bullying, and general lack of trustworthiness
Reply from One Call Alert
Nov 24, 2020
Hi Nancy, We received your review and would like to apologize again for any inconvenience that you have experienced. Our promotions are subject to change at any time and different promotions may be available when placing an order through different channels. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we're glad to see that you were able to speak with our Customer Service team regarding your concern. Please let us know if you have any additional questions. Our Customer Service team can be reached by dialing 800-913-9098
The flashing lights on the medallion are distracting and unsatisfactory.
Reply from One Call Alert
Nov 24, 2020
Hi Jan, We received your review and would like to contact you to further assist with any concerns you have about the equipment. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
They listened to me and waited for me to decide what was best for my famil.
Excellent, professional service. Customer service is very friendly and helpful, answering any questions you might have.
They have responded immediately when my mom pressed her button by accident t. Always polite and caring service.
Because they are very good and very helpful. When I fail they heard the bump and we talked immediately
I pushed the button accidently several times and they were there for me and very nice
After reviewing the different companies, I found One Call Alert met all the needs I was looking for to keep my Mother safe. A mobile device, one when she is home, that can be worn in the shower, options for a wrist or necklace, and a way for the EMT crew to access her home without, breaking a window or door. I like that we can test it every month, and they ask if you're ok before dispatching emergency services. The necklace has a break away device, in case you get tangled at night while sleeping, or anytime. It was easy to set up, and when calling customer service for questions, they were prompt in answering the call and questions. I have the package where there is a push button that can be mounted to the wall, and I placed that in the bathroom in a lower position, where if needed she can use her foot, or if she fell, could push it with her hand.
It's not as expensive as other devices. I've used it quite a few times whenever I fell on the floor. I like it because it's right there whenever you need it and they answer you right away as soon as you press that button.
Every time they think I’ve fallen, they call. The test was fine. The pendant gives false signals and it can be hard to use in the shower.
It's simple and effective. The only time we really used the device, it was an accident and they were easy to contact and tell them so. Everything was reset. It seems to be working great.
I have received no support at all. I am still trying to find out what I have to do to set it up. It is doing me no good. I would be much happier with feedback to set it up.
Reply from One Call Alert
Sep 28, 2020
Give us a call! We would be happy to assist you with testing your equipment. With your system, there should have been a quick start guide included in the box, which provides steps to get started, as well as, provides our phone number for Tech Support. Tech Support is more than happy to assist you with setting up your service, please dial 800-931-9098, M-F 8am-8pm EST & Sat/Sun 9am-6pm EST.
Good alert system. Seems to be working properly so far.
Salesman promised me a white wrist band. Got black. Customer Service made it good, no questions asked.
There response to fall alert was quick and efficient.
There reliable you test there equipment and there always near by.
Because my dayghter pushed the button by mistake and one call immediately was there
As a care taker to my mom and it gives me security so I can leave her. She can understand the speaker well. It was clear and loud.
One Call Alert is the top one. It is real simple. When we tested it, it worked fine.