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One Call Alert

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7.8

Overall Score

LAST UPDATED: February 2nd, 2023

One Call Alert offers in-home services for those with a traditional landline, those without a landline, and mobile services for those traveling or needing protection on the go.

One Call Alert has active partnerships with renowned organizations such as the American Diabetes Association and the Mended Hearts Foundation. The company was cited by Consumer's Digest as a Top Value Brand for emergency response systems.

You can find One Call Alert reviews below if you want to learn about customer satisfaction or continue reading our One Call Alert review.

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The Good

  • Company Endorsements
  • No Upfront Fees or Minimum Service Contract
  • Affordable Plans
  • Connect Premium Protection
  • Positive One Call Alert Reviews

Company Endorsements

One Call Alert is widely recognized for the quality of service, excellence in customer support, top-of-the-line equipment, and affordable pricing options. Some companies that have specifically endorsed One Call Alert are The American Diabetes Foundation, American Medical ID, The Mended Hearts, and The National Association of EMS Educators.

No Upfront Fees or Minimum Service Contract

New customers are not charged any upfront fees, making activation and equipment completely free. There is also no minimum service contract. The company offers discounted pricing for those customers purchasing multiple months of service. Billing is paid in advance and via credit card.

In addition to discounting the monthly fee, One Call Alert offers bonuses to customers for longer terms, such as a free pendant or bracelet for those who purchase a quarterly or annual membership. Annual subscribers also receive a free lockbox.

Affordable Plans

One Call Alert has five affordable plans for its customers to choose from. These include in-home medical alert systems as well as mobile medical alert devices you can take with you anywhere.

All of One Call Alert's plans include a lifetime price guarantee, water-resistant equipment, and an option to purchase automatic fall detection (fall detection not available for the In-Home Wireless plan) for an extra $10 per month.

You don't have to pay equipment or activation fees, and there is no long-term contract required. Plans are month-to-month, but you can receive a discount if you pay quarterly, semi-annually, or annually.

It's convenient and impressive that One Call Alert is completely transparent about its plans and services — many medical alert companies won't include pricing and plan information on their websites.

Here is a breakdown of One Call Alert's offered packages and pricing breakdowns based on the type of payment plan you opt for:

  In-Home Landline In-Home Wireless Complete Protection Mobile On-the-Go Mobile Double
Monthly $24.95 $19.95 $41.95 $37.95 $44.95
Quarterly $74.85 $98.85 $119.85 $104.85 $128.85
Semi-Annual $137.70 $179.70 $221.70 $197.70 $239.70
Annual $275.40 $359.40 $443.40 $359.40 $479.40

In-Home Landline

If you're interested in medical alert protection just around the home, this landline package is a convenient option. The package comes with a traditional medical alert system with a base unit and wearable device that functions as a medical alert pendant you keep around your neck. Since this medical alert system only functions in the home, it does not include GPS tracking.

The system has a built-in speaker and a 32-hour backup battery in case there is a power outage or the system is accidentally unplugged. The medical alert system has a range of 1,300 feet, which is impressive and on the higher end of medical alert ranges. Even though the medical alert system only functions within the home, with such a lengthy range, it's still giving users extensive medical alert coverage.

As with all of One Call Alert's packages, it includes free shipping, free equipment, no long-term contracts, and no activation fee. 

In-Home Wireless

This is an in-home medical alert system that is best for customers who want protection around their homes since it does not include GPS tracking. Unlike some other medical alert systems, One Call Alert equipment does not require a landline phone or internet since it functions on a cellular connection. The system functions off of At&T's nationwide network, which is included in this One Call Alert plan.

The alert pendant has a battery life of up to five years, and when the battery is running low, One Call Alert will immediately send out a replacement button. The battery life for the base station lasts up to 32 hours if it becomes unplugged, so make sure it is plugged in at all times to avoid battery failure.

The In-Home Wireless service comes with a help button, your choice of a pendant or wristband, and 24/7 emergency monitoring. Lastly, the In-Home Wireless plan is one of two that has medication reminders.

Keep in mind this is the only One Call Alert package that doesn't allow you to add fall detection. 

Complete Protection

One Call Alert's most popular package is its Complete Protection plan. This medical alert plan is most appealing to customers who want protection at home and do not own a landline phone. The Complete Protection medical alert system functions on a cellular connection.

Similar to the In-Home package, the Complete Protection's medical alert system can function for up to 32 hours if unplugged or in the case of a power outage. The medical alert button has a charge of up to five years and when the battery is running low, One Call Alert will send you a new help button without you having to do anything. Numerous customer reviews note appreciation that they never have to worry about the low battery because One Call Alert is always on top of sending a replacement in time.

Complete Protection includes 24/7 monitoring, a medical alert button, and your choice of wearable medical alert devices. You can upgrade to fall detection for $10 extra per month. This package also includes optional medication reminders.

Mobile On-the-Go

One added feature Mobile On-the-Go includes that the other packages don't is two-way communication. Two-way communication enables you to speak to One Call Alert's medical response center through your medical alert device's built-in microphone and speaker. If it's a minor issue and not a medical emergency, you can let the monitoring center know, and they will call your emergency contacts on file and go through the approval call protocol to get you the help you need.

This package also includes GPS tracking, which allows loved ones to find the medical alert owner's last known location.

You'll have 24/7 monitoring and a medical alert button you can wear as a wrist pendant or necklace. The mobile system takes four hours to fully charge, and the battery life lasts up to 32 hours. The device comes with a charging cradle so you can easily charge it every night if you prefer. The emergency button also comes with a low-battery indicator. It will be green on a full charge, amber on a moderate charge, and red on a low charge.

You can also upgrade this package to include optional fall detection for an additional $10 per month.

Mobile Double

The Mobile Double package is the same as the Mobile On-the-Go plan except there are two mobile medical alert devices rather than one. This is for customers who have two people living at the same address who both want medical alert protection.

This plan comes with two water-resistant emergency buttons with GPS tracking and two-way communication with built-in speakers. You still don't need to purchase equipment for this package even though you're getting double the products. You also don't need a landline phone or internet in order for the devices to function.

This plan is great for spouses or just for two people residing at the same address who both want protection. It's not significantly more expensive than the original mobile plan, so it's comforting you don't have to pay too much extra for double household protection.

Connect Premium Protection

One Call Alert offers a protection plan called Connect Premium for $5 per month. The company does not provide any equipment warranty so this plan is a great way to protect yourself from lost or damaged equipment fees that can cost up to $650. 

Connect Premium also gives you a price lock guarantee for two years from the first day of service. Other perks include discounts on OneCallAlert services such as 25 percent off the cost of the Fall Button and 30 extra pings per month if you have the GPS enabled system. 

Positive One Call Alert Reviews

One Call Alert reviews are extremely positive, giving the medical alert provider a high star rating. With the vast majority of its reviews being five stars, customers highlight the company as a trusted medical alert service with quick response times and helpful staff.

For example, Stella Dunavin from Monette, Arkansas noted in her customer review: "Haven't had to use it yet. Accidentally dropped the fall button and someone responded right away. Customer service is very helpful."

Many consumers also note the company is great about contacting users when the battery is low on their device, so they don't have to worry about the battery dying unexpectedly and leaving them unprotected.

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The Bad

  • Shorter Battery Life
  • Limited Warranty Information

Shorter Battery Life

Another downside is the overall battery life is significantly less than that of some of One Call Alert's competitors. The company's alert base station backup battery can last up to 32 hours. This sounds substantial, but other medical alert companies often have battery lives up to 72 hours.

Limited Warranty Information

One Call Alert states that your base unit and pendant are protected under warranty and that they will be replaced at no cost under normal "wear and tear" conditions. The company website also explains that customers can find more information by calling a customer representative or seeing the Terms and Conditions Agreement.

However, we could not find the Terms and Conditions Agreement on One Call Alert's website. You'll need to contact the company for additional information.

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The Bottom Line

One Call Alert is a viable option when shopping for a medical alert monitoring service. The company offers solid products at an affordable price and has received several professional endorsements.

The lifetime price guarantee is a benefit, along with the lack of activation and equipment fees. One Call Alert also offers an equipment warranty for anything that falls under typical "wear and tear" conditions. However, information about the warranty is not online, so you'll need to contact a company representative to receive further information.

If you're interested in learning more about the company, you can find One Call Alert reviews below. One Call Alert has hundreds of reviews with more than a 4.5/5 average star rating. With such positive feedback from customers, we can highly recommend One Call Alert as a trusted medical alert service. A few of the highlights from customers include quick response times, excellent customer service, and quality equipment. 

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Call our recommended rep over at One Call Alert below.

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One Call Alert Frequently Asked Questions

How does One Call Alert work?

One Call Alert offers in-home and mobile medical alert systems. These systems can be used to protect you or your loved one in the event of any emergency. When you receive your system, you can set it up by plugging it in and pressing the Help button to test. All of the One Call Alert systems provide help in three easy steps: 1. Press the button on your system or base unit 2. Speak with an emergency operator 3. Wait for the emergency response team to arrive If you have automatic fall detection, you don’t have to worry about pressing a button if you happen to fall and need help. The system automatically sends an alert to the emergency call center and connects you with an operator. Operators will do their best to verify that the customer needs help before contacting emergency responders. This reduces the number of false alarms.

What is One Call Alert’s cancellation policy?

You can cancel at any time by notifying customer service and mailing back all of your equipment. One Call Alert does not have any cancellation fees. The company will refund any unused service charges that remain after your system is returned. After the first 30 days, the initial processing fees and shipping charges are nonrefundable.

Does One Call Alert offer automatic fall detection?

One Call Alert offers fall detection for an additional $10 per month on all of its systems except the In-Home Landline. Individuals who request this service will receive a fall detection pendant in the mail. The pendant senses any quick downward motion as a fall and contacts the emergency center within seconds. An operator will send for help if they don’t receive a response within the next minute or so.

Does One Call Alert offer a money-back guarantee?

One Call Alert offers a 30-day money-back guarantee for new customers. New customers can receive a full refund if they return all their equipment within 30 days of receiving it.

How can I contact One Call Alert customer service?

You can contact One Call Alert by calling the company support line or sending an email. The phone number has three different extensions for technical support, billing, and customer service. You can also start a live chat by navigating to the Contact page on the company website.

Are One Call Alert’s devices waterproof?

All OneCallAlert wearable medical alert devices are completely waterproof. The All-in-One system does not come with a wrist button or pendant, but the device is water resistant and can be worn in the shower.

How much does One Call Alert cost?

Customers can get a medical alert system for as low as $22.95 per month with the In-Home Landline system. The cost for a One Call Alert system varies based on the type of system and the payment plan. One Call Alert does not charge for equipment, so you’ll only pay for monthly monitoring and additional services such as fall detection, Connect Premium, and/or medication reminders.
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One Call Alert

Over the last two decades, many thousands of physicians, nurses, pharmacists and medical educators from across the country have recommended and entrusted us with their patients.

One Call Alert offers seniors the opportunity to live independent lives with the safety and security of knowing that in an emergency, medical assistance is just a push of a button away.

If you need assistance, simply press your button and we will get you the help you need - 24 hours a day, 365 days a year.

Speak with a trained emergency operator. A friendly and professional operator will answer your call - never an automated system.

With our personalized service, you choose who we contact first: family, friends, neighbors, or local emergency responders.

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bestcompany guarantee

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $200. Yes, it's really that simple.

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Star Rating

4.6

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900 Reviews

Review Breakdown

5 grade

75%

4 grade

13%

3 grade

8%

2 grade

2%

1 grade

2%

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Featured Review

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Carla Malloy Oskaloosa, IA

My mother fell and the quick response and procedures by One Call worked perfectly! Thank you!!

1 year ago

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Featured Review

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Arno R Kracht Saint Louis, MO

Excellent sales presentation, easy-to-install, quick response (I'm a klutz, and set it off accidentally!) I've already recommended the product/service to family and friends.

1 year ago

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Lynda Plano, TX

My 94 year old Dad recently became a widower. He has chosen to continue to live in his home but of course is now living alone with only the sweet cat. One Alert has given some peace of mind to him and to our family in the event of a fall or other emergency. We are able to feel more comfortable about him being safe. Thankfully the alert has not gone off to date to warm us of a problem. Hopefully it never will!

6 days ago

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Geraldine Post Falls, ID

I have no complaints except one. It’s a touchy little thing and I seem to set it off without trying. However because it does go off, I’ve found it very easy to respond to the directions l am given. I like this unit and happy with my decision to go with the product and the company.

6 days ago

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Molly Wempe Seneca, SC

Well I haven’t had it long enough to give an accurate Review. But I definitely think they are on top of things . I have mistakenly by accident hit the button in the shower and it banged into something one time and they were Johnny on the spot they were immediately on my call alert thing to me to see if I was OK. So it seems to be working fine for me.

1 week ago

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Camille T Palumbo Oldsmar, FL

The neck device goes off too easily. It went off when I was gently putting it on the charger. Then after following directions to cancel it and warned that an alarm call was in progress. I proceeded to push the blue button for a long time and that did not disarm it. It was frustrating getting to talk with someone after hours to explain it was a false alarm. I even went to my main home devise and pressed reset, which I later learned was wrong. I am frustrated, yet pleased that help is quickly on the way, but hopefully with the new phone number I was give I can avoid any undue incorrect responses. Also a better way of having the neck device on a woman's body who happens to be vain. I do not like the black cord exposed when I am wearing jewelry. I have tried various ways of wearing it so it does not show. I would like to discuss possibilities with a company designer and technician.

2 months ago

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Reply from One Call Alert

Hi Camille, Thank you for contacting OneCallAlert. We've received your message and we apologize for the trouble you have been experiencing. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers. We do see you have recently spoken with our Technical Support team and a representative will be getting back in touch with you to help resolve these issues. You can also reach an agent directly by dialing 800-913-9098 Option 1. Representatives are available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST.

Nov. 26th, 2022

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Jo Kimery Rapid City, SD

I am having trouble with the necklace unit--- I prefer to wear it under my clothes, to hide it. I have a skin allergy to nickel, and the metal on the back of the pendant is breaking my skin out. I am now wearing the pendant with the button toward my skin, which seems to work, but I worry that if I were to try to press the button, it will be harder.

3 months ago

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Claudia Choquette Somerset, MA

I tried one of their competitors and they couldn't deliver what they promised and they cost more money. One Call Alert has delivered everything they said they would. I feel my Mom is safe when she is wearing her necklace from falls and if she wonders the real-time gps is a life saver. Definitely worth the money for the piece of mind they deliver you.

5 months ago

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Annie Lumpkin Athens, GA

They're there for you when there's an alert call come in and...they're understanding if its an accidental call now that's good customer service support.

2 months ago

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Hazel Furst Charlotte, NC

Quick response to button being pressed. The necklace won't stay at one length so I sewed it where I wanted it to be. The split ring kept catching on the rat tail cord so I added a closed jump ring; that works much better. The button falls comes apart but I don't really need it. I am satisfied with the service.

5 months ago

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Beth Millsaps Crossville, TN

When my grandma needed a fall detection device, we weren't sure what company to go with. We ended up choosing One Call and are so glad we did. The people at One Call are so helpful and nice. They have made this experience easier for my entire family. I would highly recommend One Call.

5 months ago

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Marcia Glubiak/Heidi Repnow (customer) Largo, FL

I am the Health Care Surrogate; customer does not have internet. She has had to adjust to getting used to the GPS pendant and has unintentionally alerted One Call Alert several times. She is greatly impressed with their immediate response and their kindness and reassurance. She trusts it and the company which is a big hurdle that has been overcome because she didn't understand how it would work. She now feels confident and safer. Thank you. s

7 months ago

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Gina Hoppenworth Phoenix, AZ

We ordered this service for my 100-year-old grandma, it was a good decision. The set up process was very quick and easy. The staff was fast at initial set up and collecting family information. We pressed the medical alert button several times on accident and the response time was very fast. In an actual emergency I trust that help will arrive quickly.

7 months ago

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Deborah L Roeger Malabar, FL

So far we have had limited experience, but the few experiences we have had are ranked high in our book. The first was a problem with the charger, that issue was resolved immediately and we were grateful and pleasantly surprised at how easy it was to get a new charger. The test of the system was easy to accomplish. Good instructions. My mom accidentally hit the call button one time since she has been wearing the device. The system worked exactly the way it was supposed to, we received the text message alerts we had requested.

8 months ago

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Jonn Flesch Elkhart Lake, WI

My mom has had one call for a few weeks now, haven't had any problems, when we call for information all my questions have been answered and everyone is very polite. My mom does have a problem hearing the alert that comes through for a low battery. If there was a way to change the volume of when one call is alerting a customer or even talking to them I believe that would be very helpful.

8 months ago

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Donna Clarkesville, GA

Purchased for an elderly parent. Only one false alarm while getting acclimated to the device. Monitoring company was very professional and helpful.

1 week ago

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Roxanna Wenatchee, WA

They have been every responsive if and when my sister has a problem and even when she accidently sets off her alert bracelet or pendent.

1 week ago

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Carol Villella Harris, MN

I haven't had to use them yet but I feel safer having them. The reason I got it was I fall sometimes and the last time was the worst.

2 months ago

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Diane Lambert League City, TX

I put off getting an alert button for months because I thought it would be so hard. One Call Alert was so easy. Everything works quite well and I am pleased.

3 months ago

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Renee Runzi Festus, MO

My mom is 95 years old and numerous times she has accidentally pressed the button. She said they are always responsive and genuinely concerned when making sure she is okay. It really gives me a peace of mind. Thank you so much.

6 months ago

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kenneth Vancouver, WA

I just began using this service, but I am finding a number of weaknesses. I have not, however, found any other similar service which dies not have similar drawbacks. For example: 1. the alert device is not useful at night in bed because you can only use it for automatic alerts when up walking around, so it doesnt help if you have a stroke while in bed. 2. The device seems to loose battery power very quickly. Perhaps this is because I live in an area of low wifi signal so communication takes extra power. 3. So far I have only been wearing the device for a few days, but it has falsely detected two falls which didn't occur; this is annoying and I don't know how to fix it. 3. The necklace is very loose, and gets tangled in things.

6 months ago

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Reply from One Call Alert

Hi Kenneth, We received your review and we apologize for the issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve these issues and provide you with any equipment replacements needed. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Aug. 5th, 2022

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Keith Robinson Wilmington, NC

Overall , very happy with One Call. There is one slight change I would make. The shoe string necklace is a little short. I think a lanyard with the word one Call would be better. Especially if the length is made to adjust to short or long. I cut my necklace / shoe string down to a small loop that I attached to a lanyard with longer length that is easier to get over my head.

7 months ago

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Linda Steger Lompoc, CA

We are happy with the alert system, detection of falls even if dad were unconscious is great. However, he nneds one he can wear at night incase he should get up in the middle of the night and have a fall. The one we have, he has to recharge at night. And because its a pendant, he cannot wear it to bed.

7 months ago

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Patricia B Moncelle Lexington, IL

My fall alert was activated accidentally while I was mowing my yard. Because of the mower noise I didn't hear the alarm. Emergency response was activated, my family was notified promptly. My family was happy with the speed and compassion of all involved in the response action.

8 months ago

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Michael Graniteville, SC

It's difficult to say too much after just one month but all my interactions so far have been great.

5 days ago

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Sheryll P. Chabot Williston, VT

I fell the other day and the "Fall detected" feature kicked in and called the contact center. I was fine and didn't need help but couldn't get to the button in time to cancel the call. The operator came on and asked if I needed help and was very nice and I told her I was fine and she cancelled the call. I was so glad to find that the "fall detected" feature worked.

8 months ago

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Dan Wandell

I ordered the One Call Alert system for my father who is living alone. This system has all of the features that I believe are important for this type of product. I especially like the fall detection feature that automatically notifies the call center of a fall. This is superior to systems that require the user to push a button to make the alert. The two way communication works well. I like the GPS tracking capability and the family notification feature. One area of improvement is with the battery life. The charge does not last very long, and there are many occasions where it shuts down without my father realizing it.

9 months ago

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Esther Mendoza Houston, TX

I purchases this product for my 80 year old mom. She LOVES it...She loves the fact that she can push the button to check if the system is working properly and the considerate, patient and dependable customer service reps spend extra time with her , which means alot to us... The product is good, but the customer service is out of this world excellent.

10 months ago

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Karen West Topsham, VT

They're truly helpful & happy to help. During set up and weekly checking the devices, I have only received the most polite and thoughtful people who know what they are doing and walk you through steps to get started. They were even able to help find the best reception at the house for a sure & quick response. I have tested the different devices many times and have never felt rushed but only received (what I perceived) as cheerful representatives. One Call Alert system has trained their workers so they are very knowledgeable and confident making them happy and helpful, nothing like dealing with local and State agencies when trying to help the elderly with some of their programs.

1 year ago

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Cecelia Timmons Fort Mill, SC

After reviewing the different companies, I found One Call Alert met all the needs I was looking for to keep my Mother safe. A mobile device, one when she is home, that can be worn in the shower, options for a wrist or necklace, and a way for the EMT crew to access her home without, breaking a window or door. I like that we can test it every month, and they ask if you're ok before dispatching emergency services. The necklace has a break away device, in case you get tangled at night while sleeping, or anytime. It was easy to set up, and when calling customer service for questions, they were prompt in answering the call and questions. I have the package where there is a push button that can be mounted to the wall, and I placed that in the bathroom in a lower position, where if needed she can use her foot, or if she fell, could push it with her hand.

2 years ago

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Natalie Houston, TX

Anytime I have a problem, the paramedics are here within absolutely minutes. I don't dislike anything about it except that accidentally I might lean against a desk or table and it goes off and of course that is annoying to the company as well as myself. The last time I used it, it was at a very critical moment. I was getting out of an elevator and I felt like I was just about to faint. I went down on the floor. There was nobody on that floor at the time and I pressed the button and that was about the only thing I could do before actually passing out. And before I knew it, the paramedics were able to locate me.

3 years ago

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Robert Diaz Thiensville, WI

Always responded with Fall Detected when it actually happened and send ambulance. easy to dismiss if an error.

2 months ago

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Martha Gulotta Beaver Falls, PA

You were easy to work with and helped me set up my mom.. she had to use it twice and it was exactly what you said it was.

3 months ago

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Minnie Chovanec Columbus, TX

Strange things happening, sometimes for no reason the green light starts blinking, but will turn off in a few seconds. Concerned if it will work if something really happens and I need it to go off.

3 months ago

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Reply from One Call Alert

Hi Minnie, We received your review and we definitely understand your concern. Thank you for bringing this to our attention. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on and help resolve this issue? You can also reach us directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our OneCallAlert family.

Oct. 28th, 2022

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Robert Hoenle Crystal Lake, IL

The service is fantastic. My mother fell and they alerted the paramedics immediately and then I was notified. Very satisfied w the service.

3 months ago

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Missy Mauldin Dalton, GA

They came through with what they say they do. It was a accidental press of the button, and One Call responded immediately.

3 months ago

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Patricia Broer Somers, CT

By accident, my alarm button slid on the floor without my noticing it and within in minutes I was surprised to see an ambulance in our driveway.! it.

4 months ago

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Mary Jo Spellerberg Warsaw, MO

We ordered the mobile help for my stepdad and added fall detection. The speaker on this devise is horrible. He has hearing aids and cannot understand anything coming out of that tiny speaker. When we called about it, our only option was to spend more mo ey.

5 months ago

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Reply from One Call Alert

Hi Mary Jo, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 800-913-9098 Option 1. Thank you for being the most valued part of our OneCallAlert family.

Sep. 6th, 2022

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Harold Been Del Rio, TX

I like that there is a microphone in the neklace.I had some trouble with the device after about a week.The went out of their way to fix the problem and ended up sending me another device with no charge to me

6 months ago

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Albert Hurst Gig Harbor, WA

I had a false alert when a dog jumped on my chest and I could not cancel the alert. It just kept on saying that a message was in progress or some such. Admittedly I was in an area of poor cell reception but my daughter's phone worked OK. I called tech support when I got home but they couldn't offer much reason for the dropped alert other than they use AT&T which apparently doesn't reach that area. I am thinking of exploring a different service.

7 months ago

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Reply from One Call Alert

Hi Albert, We received your review and we are sorry to hear about this incident, but we are glad to know it was only a false alarm. Our cellular systems currently only use AT&T's cellular network for the connection. This allows us to offer coverage nationwide, anywhere AT&T's cellular coverage is available. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we are also happy to know that you were able to connect with our Technical Support team for assistance with this concern. Please do not hesitate to get back in touch with us if any further assistance is needed. You can reach our Technical Support directly at 800-913-9098 Option 1. Thank you for being the most valued part of our OneCallAlert family.

Jun. 25th, 2022

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IRENE TEBO Claremont, NH

We are new to One Call - 1st time for my Mom. This is our 3rd unit in less then a month. The customer service has been great once you can get through to a human. The unit itself has given us a connection problem . This 3rd one at this moment is working. I do appreciate the messages I receive through texts.

8 months ago

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Eric East Setauket, NY

I am satisfied that my mother in law is much safer due to having this system

6 days ago

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KIMBERLY ANN MOSLEY Ashville, OH

We purchased this for my grandparents and within the first two days we had to use it. My grandma had fell in between the beds. We were alerted immediately (they are in FL and we are in Ohio). It was peace of mind knowing they were on their way to help when we couldnt get there.

10 months ago

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John Joseph Paul Warwick, RI

Excellent response, fast... typically around 30-60 seconds. I got the best package which even had the mobile on the go unit and full projection. My only issue is that I cannot even use the pendant... it goes off at the slightest movement it seems and paged emergency each time I merely rolled over in bed, and I've tried it several times... it went off without pressing the button and without falling or an abrupt jolt so I never use it unfortunately and always have to wear the wristband instead. Otherwise a great system and fairly priced.

11 months ago

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Mary Prior Randolph, NJ

I think One Call Alert seems to be one of the easier devices to operate which was extremely important to me ! One day when I accidentally hit the Help button, I immediately received a call from One Call Alert to see if I was alright. The man asked me several different questions to confirm who I was and to make sure the call had really been an accident.

1 year ago

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Rose

They are very attentive to their customers. They address customer needs and have knowledge and the assistance you need during installation and operation of the device. The watch I wear is uncomfortable so I wish they would fix that. Every time I've tested it, the device works perfectly. They are very prompt and make sure you're safe and sound if the alarm goes off.

2 years ago

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Joan Goodlettsville, TN

Everything went very smoothly when we signed up with One Call Alert. Everyone was very polite, respectful, and caring. I like the peace of mind my device gives me. Once when I bent on the floor to get something, my alarm went off and they communicated with me to make sure I was okay. That experience showed me how sensitive the device is and that it works well.

2 years ago

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Marcia Conyers, GA

I have never had a medical emergency.(Thank God). I have used these services since 2016. The monthly payment was affordable. The equipment that they provided worked very well. There were times when I would accidentally set off the alarm and they responded to me in a reasonable time just to verify my safety. I recently go some updated equipment when I am very happy with. The price is still very affordable.. I feel very protected with One Call Alert connected to me.

2 years ago

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James Jacksonville, FL

I think they are very professional. When I was signing up, they gave me all the information that I needed. I like the peace of mind it gives me. I was very pleased with their response when I pressed the button. It was only 5 or 6 seconds. They were very professional when I told them it was not an emergency. I feel like I made the best choice and I have already recommended it to 3 friends.

2 years ago

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Lynn Anderson, SC

For the peace of mind for my eighty six year old father, I appreciate one call alert. It is very easy for him to use and even when he hits the button by mistake, they are there right away. They don’t get upset and are polite and very helpful. I like the lockbox because I have gone over there and forgotten my key and it was just wonderful being able to get into the house.

2 years ago