Name: One Call Alert
Rating: 4.6

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Verified Customer

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Andrew

My mother uses both her necklace and the care givers have use of the emergency button. It is simple to use and to set up. The sales rep was very knowledgeable and transparent. As a customer I felt I had what I needed to make an informed decision.

3 years ago

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Verified Customer

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Colette

This is the first time I’ve purchased any service like this and they made me feel comfortable about what I was doing. They were very knowledgeable and reassuring. I like that the have the option as opposed to just a necklace. I tested it to make sure it was working.

3 years ago

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Verified Customer

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Bernadine

We received One Call Alert within 3 days. I had to wait for 3 months for Medical Alert to send one. When she was in the hospital, she lost it and Medical Alert never replace it, that is why we called One Call Alert. It went through when we tested it. Customer service walked us through it. They have been great.

3 years ago

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Verified Customer

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Glenna

Much, much more secure with One Call Alert. The company is prompt. I appreciate that they respond to anything that is questionable. The service is unbelievable. They were on the phone with me and took care of me. I got the proper treatment. I could not have asked for a better experience.

3 years ago

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Verified Customer

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Joanne

One call alert is the cheapest and so far we have not had a problem with them except that she does not like the pendant. When she hit the button, they were on it immediately. They are very friendly when they talk to you and they are professional.

3 years ago

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Verified Customer

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Christina Cleveland, OH

Everything about one call alert is really good. When I fell down, they called me immediately and alerted my kids so they could see if I was okay. I like having the safety of having GPS and them knowing where I am all the time.

4 years ago

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Verified Customer

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Mary Lansdale, PA

Very alert and east to use, I also like that it is waterproof and easy to put on. One time they couldn’t reach me because I lost power and they called my sister and made every effort to get in touch with me to make sure I was okay.

4 years ago

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Verified Customer

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Elizabeth Elberta, AL

Customer service was very pleasant and informative. They answered all y questions without trying to complicate the issue. It was very straightforward. The fall button is very sensitive so I have to be careful because if I bump it, it will go off. Still, I wear it daily and the response times are very fast, even with false alarms.

4 years ago

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Verified Customer

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Diane Lady Lake, FL

I’ve been very happy with it and I am glad I chose them. Their customer service has been outstanding. It makes me feel safe and secure because I live alone and I am senior citizen. It gives me comfort that I have them at my disposal 24/7. It is easy use and recharge.

4 years ago

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Verified Customer

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Patricia Avon Park, FL

So far, so good, there is nothing to complain about. I am pleased with it. If anything happens, I have help come. I wear the pendant at night and then I take it off and wear the bracelet. I enjoy the bracelet tremendously. Everything works fine.

4 years ago

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Verified Customer

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Earnestine Olive Branch, MS

It's for my mom just to make sure she is good. The one time she used it, they were fine and when she pushed the button accidentally, they still came out which was good because I know they would come out if she really needed it.

4 years ago

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Verified Customer

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Robert Lady Lake, FL

From the time I made the first call to the salesperson to every time I’ve accidentally set it off, everybody has been professional. I’ve tested the system and it works fine. I’ve had a couple of falls. It gives me the feeling of safety and security.

4 years ago

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Verified Customer

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Jann Bessemer City, NC

I put my leg up on the back of the couch, or my knee, to shut some blinds and my knee started sliding and I couldn't stop it from sliding so I hit the floor and they called immediately. They had to send somebody to get me up because I can't get up by myself.

4 years ago

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Verified Customer

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Linda Union, NH

The one time I did use it was accidental and people were here before I even realized that the button went off. I was totally amazed. It works very well and I'm impressed. It's small and I get the choice of a wrist band or necklace.

4 years ago

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Verified Customer

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Jane Shelburn, IN

They're prompt at getting back with you when we set the alarm off. When I tested it, they came back and wanted to know if I was alright, if I needed help. When I did have to use it, they were prompt and friednly and right on it.

4 years ago

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Verified Customer

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Tina Palm Desert, CA

When I called, they responded and got me the newest system and helped me set it up and tested it with me. I use it for my mother, she's 99, so I like the peace of mind that I know if something happens to her that they have my contact information and someone will come help her.

4 years ago

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Verified Customer

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Murray Allentown, PA

We had to use it once and they got in contact with me right away. The gentleman that we purchased it for set it off by accident and they called me. I'm the first person you're spupposed to call and I was able to reach him and find out that he was okay. So it workped perfectly the way it's supposed to work.

4 years ago

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Verified Customer

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Judith Marion, IA

My husband has the device and he fell outside and couldn't get up and he pushed the button and they were very helpful at coming and helping him up. It's very handy, there's nothing I don't like. They're very helpful and when you push the button they're right away taking care of it.

4 years ago

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Verified Customer

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Marcia Wytheville, VA

I had gone out ot a local restaurant to get my husband some lunch and I put the device on him. He needed to go to the bathroom and he thought if he pushed that button it would tell me he had to go to the bathroom, but it did not. It called me and it called my neighbor so it acted very quickly.

4 years ago

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Verified Customer

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Melva Kissimmee, FL

I like it better now than before because they just changed it to a little one that you could carry instead of that big machine. I've been living peacefully, depending on this, since I had an accident in 2016 with my blood. I'm so confident with it.

4 years ago

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Verified Customer

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John Norwich, CT

The quality has been good. I like the portability my mom has at home. They were very helpful providing options that were appropriate for my mom. Their answering to my questions was really thorough and they took time to really understand what my concerns were.

4 years ago

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Verified Customer

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Anonymous Liverpool, NY

I give them a call when I needed them and they came quickly so I'm very happy with the service. I like it because it's hand when I need it and it works. I was having a heart attack so I called them and they were right there and got me to the hospital in a hurry so that was very quick and that was good service so I was very happy about that.

5 years ago

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Verified Customer

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Henrene Brown/daughter of Ruth Logan St Louis, MO

Their immediate response is greatly appreciated. There has not beem an emergency where my mother needed to press the button. But, mom has accidentally hit the device against the sink while washing her hands or brushing her teeth. One Call Alert called to verify that everything was ok.

5 years ago

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Verified Customer

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Deanna Yuma, AZ

As far as I am concerned it is probably the best, though not the cheapest. It's always been there for me and I like it. They're always accurate. I would prefer a bracelet over it hanging around my neck because I bump more often than I would prefer.

5 years ago

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Verified Customer

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Richard Green Bay, WI

I get called thinking there is a fall for the slightest thing, which relaxes me. I like knowing there is something I can rely on. I don't like is that it has to be on the charger for three hours and I get up several times during the night and I don't like that it is not around my neck.

5 years ago

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Verified Customer

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Helen

Customer support has been available when we've called and they were courteous and took care of what we needed to have taken care of. I like the convenience and the safety the device provides and everything seems to work well. We're very satisfied.

5 years ago

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Verified Customer

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Bonnie Big Sandy, TX

I can depend on it if I ever need it. I test it regularly and I've always gotten good responses from them and they're always friendly with me. I am pleased with the device, the button is not easily pushed so I don't accidentally push the button unless I mean to.

5 years ago

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Verified Customer

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Marie Doylestown, PA

My device is a little big for me but that is the only thing I dislike about that. Had to use it recently because I fell out of bed between the night table and the bed and I called and they came quickly. They were prompt and nice guys and they picked me up and put me back into bed and wanted to see I was walking.

5 years ago

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Verified Customer

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Sharon

My biggest complaint is the band they put on the bracelet is totally terrible. It keeps stretching and I have a tiny wrist. They're very good about coming right back within a couple of seconds and connecting and are very concerned.

5 years ago

Reply from One Call Alert

Hi Sharon. The wrist buttons can be changed to any standard watch band that better suits if you. If you need any further assistance with this, please call us at 800-433-6042. Thank you again for being such a valued part of our One Call Alert family.

Sep. 18th, 2019

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Verified Customer

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Shirley Neenah, WI

I wish it would come with a different type of neck part of some sort, I'd be very interested in purchasing one. It irritates my neck. Thank goodness I have it though because I had been laying on the floor for several hours and managed to reach up to my vanity and push the button and they were here within a few minutes. It is a godsend, I tell you.

5 years ago

Reply from One Call Alert

Hi Shirley. On our standard neck pendants, you can change the lanyard to any necklace that would be more pleasing to you. If you need any further assistance with this, please call us at 800-433-6042. Thank you again for being such a valued part of our One Call Alert family.

Sep. 18th, 2019

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Verified Customer

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Colleen Onalaska, WI

Sometimes it takes a while for them to answer when you push the button but they do answer. I wear the wristband all the time. I think it's good quality. One time my wife fell out of bed and I couldn't help her. My son wasn't in town so they called the paramedics and they came and picked her up and put her in bed.

5 years ago

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Verified Customer

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Rose

Shortly after I got my button I fell. Fortunately I was able to call for help and they answered and very shortly I had the ambulance at my door. It worked very well. I like everything about it except that over a year ago when I tested my device. I got a phone call from one of the people in charge telling me that they would have to be sending me a new battery or something like that for the button and I have never received it or heard anything more about it.

5 years ago

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Verified Customer

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Esther Salem, OR

I get tired of having it hanging around my neck but I'm glad I have it. I was out in the yard picking up apples on the ground and I lost my footing and I fell down and I could not get up. I pushed it and I wasn't sure if it would reach that far but it did. Paramedics were here in 5 minutes. I was happy with it.

5 years ago

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Verified Customer

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Frank Lady Lake, FL

Their employees have always been wonderful and helped me out and been very patient with me. It's convenient and easy to use with a reasonable price and good service. I've only pressed the button accidentally or deliberately to test it and I've had voice communication within forty to fifty seconds. I'm satisfied with that.

5 years ago

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Verified Customer

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Robert

Every time I ever needed them, they called me right back. I tested it several times. One time in the middle of the night, I had it right on my neck and I hit it by mistake and they called me right away. I was able to tell them it's not an emergency. They have excellent service and very nice people that return my calls. They're on top of that.

5 years ago

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Verified Customer

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Priscilla Seattle, WA

They give a solution every time we needed. A couple of times it didn't work when you needed it to. They had to replace the device because they changed companies, changed the wireless company I guess that they were using and so we haven't had any problems since then.

5 years ago

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Verified Customer

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Jess Stevens

Haven't had One Call Alert very long, and so far no need for help. However, it did go off one night, and seemed to be checking itself? The voice was clear, and it was easy to cancel any further action.

1 year ago

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Verified Customer

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Janet Alvey Lincolnton, NC

The customer service is very friendly and helpful. It gives me peace of mind when I am outside, knowing my husband can press his button and I will be able to hear it on my speaker. Plus I have it if I fall.

1 year ago

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Verified Customer

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Harold Been Del Rio, TX

I like that there is a microphone in the neklace.I had some trouble with the device after about a week.The went out of their way to fix the problem and ended up sending me another device with no charge to me

2 years ago

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Verified Customer

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Albert Hurst Gig Harbor, WA

I had a false alert when a dog jumped on my chest and I could not cancel the alert. It just kept on saying that a message was in progress or some such. Admittedly I was in an area of poor cell reception but my daughter's phone worked OK. I called tech support when I got home but they couldn't offer much reason for the dropped alert other than they use AT&T which apparently doesn't reach that area. I am thinking of exploring a different service.

2 years ago

Reply from One Call Alert

Hi Albert, We received your review and we are sorry to hear about this incident, but we are glad to know it was only a false alarm. Our cellular systems currently only use AT&T's cellular network for the connection. This allows us to offer coverage nationwide, anywhere AT&T's cellular coverage is available. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we are also happy to know that you were able to connect with our Technical Support team for assistance with this concern. Please do not hesitate to get back in touch with us if any further assistance is needed. You can reach our Technical Support directly at 800-913-9098 Option 1. Thank you for being the most valued part of our OneCallAlert family.

Jun. 25th, 2022

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Verified Customer

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IRENE TEBO Claremont, NH

We are new to One Call - 1st time for my Mom. This is our 3rd unit in less then a month. The customer service has been great once you can get through to a human. The unit itself has given us a connection problem . This 3rd one at this moment is working. I do appreciate the messages I receive through texts.

2 years ago

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Verified Customer

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Earl Bock Hutchinson, KS

The person who spoke to me asked the correct questions to make sure I received the medical attention I needed. She called 911 and had an ambulance dispached to my home and staid on the line untill they arrived.

2 years ago

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Verified Customer

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Bette Jo Stiles

I've gotten some voice activated calls saying a fall has been detected when all I did was lay my neck alert down on the counter in the bathroom and tried to cancel but ended up talking to a man and had to explain that I didn't fall down

2 years ago

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Verified Customer

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Bonnie Oswald Villanova, PA

My dad fell and was we were able to use the One all Alert to get the EMT's here to help pick him up. Also when he lived alone he fell and alert called him, me and my brother.

2 years ago

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Verified Customer

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BONNIE K FIGLIOLIA Eustis, FL

It works great and I like the fact if you fall and cannot talk, 911 will be called and help will be on the way. Also you can speak into the Call Alert button and do not have to reach a phone.

2 years ago

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Verified Customer

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Diana Biddle Uniontown, OH

So far, haven't had to use it, but staff are very friendly, helpful and they have checked the system since we purchased it, which is comforting to know there is a connection and it is a working system.

2 years ago

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Verified Customer

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Judy Davidson Concord, NC

I haven't had the need to use them for emergency services but all of my questions have been answered by customer service or tech support. Reps are very knowledgeable and friendly.

2 years ago

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Verified Customer

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Susan Varon Taos, NM

It took me a while to know that I had to charge my device EVERY SINGLE DAY or a voice would surprise me with a reminder ... other than that, I am happy. Also I haven't had the device long enough to rate it for any of the items below, so bear that in mind with my rating!

2 years ago

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Verified Customer

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Brenda Flack Newport News, VA

I found out that it works just fine , and I like it ; I feel safe now and my family is loving the fact that they don't have to worry about me falling again and they not knowing.

2 years ago

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Verified Customer

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Kathryn Masek Phoenix, AZ

I have not needed One Call Alert to act in an emergency. However, I have seen how consistent and immediate they act in my cases of false alarms. I trust that they will be right there when I need them.

3 years ago