A relative newcomer to the field of medical monitoring, One Call Medical Alert has made its mark and provides competitive services. One Call Medical Alert offers in-home services for those with a traditional landline, those without a landline, and mobile services for those traveling or needing protection on the go. 

One Call Alert has active partnerships with renowned organizations such as the American Diabetes Association and the Mended Hearts Foundation. The company was cited by Consumer’s Digest as a Top Value Brand for emergency response systems.

You can find One Call Alert reviews below if you want to learn about customer satisfaction. 

The Good

  • Endorsements
  • No Upfront Fees or Minimum Service Contract
  • Affordable Plans
  • Features
  • Social Media
  • Lifetime Guarantee
  • One Call Alert Reviews

Endorsements

One Call Alert is widely recognized for the quality of service, excellence in customer support, top-of-the-line equipment and affordable pricing options. Some companies who have specifically endorsed One Call Alert are The American Diabetes Foundation, American Medical ID, The Mended Hearts, and The National Association of EMS Educators.

No Upfront Fees or Minimum Service Contract

New customers are not charged any upfront fees, making activation and equipment completely free. There is also no minimum service contract. The company offers discounted pricing for those customers purchasing multiple months of service. Billing is paid in advance and via credit card.

In addition to discounting the monthly cost of service, One Call Alert offers bonuses to customers for longer terms, such as a free pendant or bracelet for those who purchase a quarterly or annual membership. Annual subscribers receive a free lockbox as well as a free transmitter.

Affordable Plans

One Call Alert has three affordable plans for its customers to choose from. These include in-home medical alert systems as well as a mobile medical alert device you can take with you anywhere.

All of One Call Alert's plans include a lifetime price guarantee, water-resistant equipment, and an option to purchase automatic fall detection for an extra $10 per month. You don't have to pay equipment or activation fees, and there is no long-term contract required. Plans are month-to-month, but you can receive a discount if you pay for an annual package.

Here is a breakdown of One Call Alert's offered packages:

In-Home Wireless

This is an in-home medical alert system that is best for customers who want protection around their homes. Unlike some other medical alert systems, One Call Alert equipment does not require a landline phone or internet. The system functions off of At&T's nationwide network, which is included in this One Call Alert plan. 

The alert pendant has a battery life of up to five years, and when the battery is running low, One Call Alert will immediately send out a replacement button. The battery life for the alert base station lasts up to 24 hours if it becomes unplugged, so make sure it is plugged in at all times to avoid battery failure. 

The In-Home Wireless service comes with a help button, your choice of a pendant or wristband, and 24/7 emergency monitoring. You can also add fall detection to this plan for an additional $10 per month. 

Annual Plan — $239.40 billed per year

Semi-Annual Plan — $164.72 billed every six months

Quarterly Plan — $90.61 billed every three months

Monthly Plan — $19.95 billed monthly

Complete Protection

One Call Alert's most popular package is its Complete Protection plan. This medical alert plan is most appealing to customers who want protection at home and do not own a landline phone.

Similar to the In-Home package, the Complete Protection's medical alert system can function for up to 24 hours if unplugged or in the case of a power outage. The medical alert button has a charge of up to five years and when the battery is running low, One Call Alert will send you a new pendant without you having to do anything. 

Complete Protection includes 24/7 monitoring, a medical alert button, and your choice of a pendant or wristband. You can upgrade to fall detection for $10 extra per month. 

Annual Plan — $369.50 billed per year

Semi-Annual Plan — $203.22 billed every six months

Quarterly Plan — $109.86 billed every three months

Monthly Plan — $41.95 billed monthly

Mobile On-the-Go

One added feature Mobile On-the-Go includes that the other packages don't is two-way communication. Two-way communication enables you to speak to One Call Alert's medical monitoring center through your medical alert device's built-in microphone and speaker. If it's a minor issue and not an emergency, you can let the monitoring center know, and they will call your emergency contacts and go through the approval call protocol to get you the help you need.

This package also includes GPS tracking, which allows loved ones to find the medical alert owner's last known location. 

The Mobile On-the-Go medical alert device takes four hours to fully charge, and the battery life lasts up to 36 hours. The device comes with a charging cradle so you can easily charge it every night if you prefer. The button also comes with a low-battery indicator. It will be green on a full charge, amber on a moderate charge, and red on a low charge. 

This plan also includes 24/7 monitoring and a medical alert button you can wear as a pendant. You can also upgrade this package to include fall detection for an additional $10 per month. 

Annual Plan — $329.50 billed per year

Semi-Annual Plan — $181.22 billed every six months

Quarterly Plan — $96.11 billed every three months

Monthly Plan — $37.95 billed monthly

Features

One Call Alert's features are both functional as well as aesthetic. They offer customers flexibility in choosing their package and features as well as the actual device to wear. The basic in-home unit comes with a base unit as well as a transmitter which can be worn as either a pendant or as a bracelet.

One Call Alert goes beyond the basic transmitter button and has added the option for different skins for the pendant or bracelet to personalize the device to match their moods or personalities. This feature comes in handy when there is more than one user in the home since you can personalize the transmitter.

Social Media

One Call Alert maintains a robust social media presence using Facebook, Twitter, and Pinterest to communicate with seniors and their caregivers about topics that are meaningful to this demographic. One Call Alert also publishes helpful articles on its blog that are relevant to seniors and their families.

Lifetime Guarantee

One Call Alert offers a lifetime guarantee of their pricing. With this guarantee, you don't have to worry about your bill fluctuating without warning. The company is committed to providing its customers with transparent and permanent pricing. 

One Call Alert Reviews

One Call Alert reviews are extremely positive, giving the medical alert provider a high star rating. With the vast majority of its reviews being five-star, customers highlight the company as a trusted medical alert service with quick response times and a helpful staff. Many consumers also note that the company is great about contacting users when the battery is low on their device, so they don't have to worry about the battery dying unexpectedly and leaving them unprotected. 

Visit Site

The Bad

  • Battery Life
  • Warranty Info 
  • Limited Range

Battery Life

Another downside is that the overall battery life is significantly less than that of some of One Call Alert's competitors. The company's alert base station battery can last up to 24 hours. This sounds substantial, but industry leaders' battery lives can often last up to 72+ hours.

Warranty Info

One Call Alert states that your base station and pendant are protected under warranty and that they will be replaced at no cost under normal "wear and tear" conditions. The company website also explains that customers can find more information by calling a customer representative or seeing the Terms and Conditions Agreement. However, we could not find the Terms and Conditions Agreement on One Call Alert's website.

The Bottom Line

One Call Alert is a viable option when shopping for a medical monitoring and alert service. The company offers solid products at an affordable price and has received several professional endorsements.

The lifetime price guarantee is a positive, along with the lack of activation and equipment fees. One Call Alert also offers an equipment warranty for anything that falls under typical "wear and tear" conditions. However, information about the warranty is not online, so you'll need to contact a company representative to receive further information.

If you're interested in learning more about the company, you can find One Call Alert reviews below. The majority of reviews are positive, noting that the company has quick response times, excellent customer service, and quality equipment. 

We'll Introduce You!

Call our recommended rep over at One Call Alert below.

1-(844) 611-4142

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User Reviews

Star Rating

4.7
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292 Reviews

Review Breakdown

5 star
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1 star
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Murray

June 2nd, 2020 Allentown, PA DETAILS arrow_drop_down
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We had to use it once and they got in contact with me right away. The gentleman that we purchased it for set it off by accident and they called me. I'm the first person you're spupposed to call and I was able to reach him and find out that he was okay. So it workped perfectly the way it's supposed to work.

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Jennifer

June 2nd, 2020 Whitesville, KY DETAILS arrow_drop_down
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I've called them a couple of times. They answer the question for me and have been phenomenal.

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Jane

June 2nd, 2020 Saint Marys, PA DETAILS arrow_drop_down
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The woman we talked to explained everything to u, which was wonderful. It was easy to set up and I use it constantly. I like everything.

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Dolores

June 2nd, 2020 DETAILS arrow_drop_down
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They have answered calls when I test the machine. I tested it three weeks ago and it worked just fine.

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Judith

June 2nd, 2020 Marion, IA DETAILS arrow_drop_down
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My husband has the device and he fell outside and couldn't get up and he pushed the button and they were very helpful at coming and helping him up. It's very handy, there's nothing I don't like. They're very helpful and when you push the button they're right away taking care of it.

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Paula

June 2nd, 2020 Walled Lake, MI DETAILS arrow_drop_down
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The customer service has been very fine. I've been very happy with the service but they want me to call them directly and that's why I'm going to have to return it if they're redundant.

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Doris

June 2nd, 2020 Harsens Island, MI DETAILS arrow_drop_down
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You guys are keeping track of me as well as can be expected.

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Anonymous

June 2nd, 2020 Jacksonville, NC DETAILS arrow_drop_down
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When I tested it, it worked very quickly. They help me and call all the time to help you.

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Juanita

June 2nd, 2020 Baldwinsville, NY DETAILS arrow_drop_down
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The agent I spoke with definitely tried to provide me the best information that he could to assist me.

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Anonymous

June 2nd, 2020 Red Bluff, CA DETAILS arrow_drop_down
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In case of a fall, I've got a way of getting helped. I just tested it because I couldn't figure it out so a friend helped figure it out for me.

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Anonymous

June 2nd, 2020 Hartland, ME DETAILS arrow_drop_down
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Sometimes the alarm device goes off when I bend over a sertain way and they call me back to make sure I'm okay. I have no complaints about anything.

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Margaret

June 2nd, 2020 Venice, FL DETAILS arrow_drop_down
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The representative was very patient with me and walked me through the set up and answered all of my questions very nicely.

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Jeril

June 2nd, 2020 Kent, WA DETAILS arrow_drop_down
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The button got pushed when she didn't need it to and they've always been really responsive and check with us first before the call the fire department.

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David

June 2nd, 2020 Barberton, OH DETAILS arrow_drop_down
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I tested it when I got it and it works perfect. I like everything about it.

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Shirley

June 2nd, 2020 Fort Smith, AR DETAILS arrow_drop_down
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I've never had to use it but it has gone off a couple of times and they responded quickly. Everytime this button goes off they're right on it.

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Robert

June 2nd, 2020 Needville, TX DETAILS arrow_drop_down
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You guys follow through what you say you'll do. Give sme security and peace of mind.

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Anonymous

June 2nd, 2020 Brackenridge, PA DETAILS arrow_drop_down
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They were pretty good and the transition from the old network to the new one was pretty good.

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Patricia

June 2nd, 2020 Reading, PA DETAILS arrow_drop_down
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I've been pleased with it. Have to get used it it, sometimes it gets pushed and they are always so nice. They ask if I'm okay.

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Luana

June 2nd, 2020 Cortland, NY DETAILS arrow_drop_down
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They have been there every time I call in case I should fall. It's wonderful.

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George

June 2nd, 2020 Freehold, NJ DETAILS arrow_drop_down
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It's easy to use. I've tested it a couple of times and it's really great.

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Norton

June 2nd, 2020 Miami, FL DETAILS arrow_drop_down
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They've been very good and I think it's very convenient.

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Karen

June 2nd, 2020 Monessen, PA DETAILS arrow_drop_down
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I hit it by accident and that's what I don't like about it. The quality is good.

One Call Alert Logo

Reply from One Call Alert

Jun 11, 2020

Thank you for your feedback, Karen!

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Melva

June 2nd, 2020 Kissimmee, FL DETAILS arrow_drop_down
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I like it better now than before because they just changed it to a little one that you could carry instead of that big machine. I've been living peacefully, depending on this, since I had an accident in 2016 with my blood. I'm so confident with it.

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Anonymous

June 2nd, 2020 Twin Falls, ID DETAILS arrow_drop_down
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Everyone is so enjoyable to deal with, very caring and positive. Just a great service.

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Marcia

June 2nd, 2020 Wytheville, VA DETAILS arrow_drop_down
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I had gone out ot a local restaurant to get my husband some lunch and I put the device on him. He needed to go to the bathroom and he thought if he pushed that button it would tell me he had to go to the bathroom, but it did not. It called me and it called my neighbor so it acted very quickly.

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Lois

June 2nd, 2020 Cape Coral, FL DETAILS arrow_drop_down
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My cat knocked it off the table and it went off and they were very friendly about it. They're very friendly and are there when you need someone to talk to.

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Joan

June 2nd, 2020 Englewood, CO DETAILS arrow_drop_down
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I accidentally pushed a button recently and they were very kind and understanding.

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Mike

June 2nd, 2020 Dayton, ID DETAILS arrow_drop_down
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They're just very friendly and professional and get the job done for us. My mother has Parkinson's and she ahs a hard time with the small alert button. It's so small and so tiny, it's really hard for her to push it.

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John

June 2nd, 2020 Norwich, CT DETAILS arrow_drop_down
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The quality has been good. I like the portability my mom has at home. They were very helpful providing options that were appropriate for my mom. Their answering to my questions was really thorough and they took time to really understand what my concerns were.

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Michael

June 2nd, 2020 Haverhill, MA DETAILS arrow_drop_down
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I like everything about it. A couple weeks ago my brother set it off by accident and they came right away. They were there within eight minutes.

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Jane

June 2nd, 2020 Shelburn, IN DETAILS arrow_drop_down
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They're prompt at getting back with you when we set the alarm off. When I tested it, they came back and wanted to know if I was alright, if I needed help. When I did have to use it, they were prompt and friednly and right on it.

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Anthony

June 2nd, 2020 Pflugerville, TX DETAILS arrow_drop_down
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They provided the information I needed at a price I can afford.

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Jodi

June 2nd, 2020 Laconia, NH DETAILS arrow_drop_down
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It's always there, I feel safer with it. One time we accidentally pushed it and the lady was right there on the machine.

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Linda

June 2nd, 2020 Holgate, OH DETAILS arrow_drop_down
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I've accidentally pressed the button and they were right on checking on me, making sure I was alright.

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Timothy

June 2nd, 2020 New Carlisle, OH DETAILS arrow_drop_down
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Everybody has been extremely helpful. The device is a little too sensitive. If you take it off and let it down, it triggers the alarm. We've had several false alarms that we had to cancel.

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Donalie

June 2nd, 2020 Saint Petersburg, FL DETAILS arrow_drop_down
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I like it. I did set it off on accident once when I rolled over it.

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Tina

June 2nd, 2020 Palm Desert, CA DETAILS arrow_drop_down
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When I called, they responded and got me the newest system and helped me set it up and tested it with me. I use it for my mother, she's 99, so I like the peace of mind that I know if something happens to her that they have my contact information and someone will come help her.

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Donna

June 2nd, 2020 Mifflinburg, PA DETAILS arrow_drop_down
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Very trustworthy. There isn't anything I dislike about it.

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Mary

June 2nd, 2020 Phoenix, AZ DETAILS arrow_drop_down
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I dropped it one day and they asked if I was alright. It's great.

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Bill

May 18th, 2020 DETAILS arrow_drop_down
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Very helpful and friendly. Excellent service.

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JACQUELINE REXROAT

May 18th, 2020 DETAILS arrow_drop_down
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CUSTOMER SERVICE WITH ELEMENT OF CARING VERSUS SALES. ALL QUESTIONS ANSWERED

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Orlando Gomez

May 18th, 2020 DETAILS arrow_drop_down
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Great service, excellent people to work with, and very prompet

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Rosemarie Manning

May 8th, 2020 Salem, NH DETAILS arrow_drop_down
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Kind help that seem to know the product and have solutions to adapting the system to individual needs.

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Christina Schelby

May 8th, 2020 Columbus, OH DETAILS arrow_drop_down
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This is perfect for my mom and I know it works very well

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Donna

May 8th, 2020 Hopkinsville, KY DETAILS arrow_drop_down
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The operator is always on the job. Whenever my mom finds herself in need, she hits the call button and a operator I there for her,

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Karin H Huntley

May 8th, 2020 Ooltewah, TN DETAILS arrow_drop_down
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Good equipment, good service, have checked with other companies, I decided on Call One

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Dorothea barrs

May 8th, 2020 Phoenix, AZ DETAILS arrow_drop_down
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No problem so far the company is very polite and I feel safe with them and I thank you very much for your service

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Anita Lewis

May 1st, 2020 Philadelphia, PA DETAILS arrow_drop_down
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Quick response, concerned and kind staff.

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Andrea Holden

April 1st, 2020 DETAILS arrow_drop_down
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Excellent customer service and tech support

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Pamelia I am Susan's sister

April 1st, 2020 DETAILS arrow_drop_down
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Very knowledgeable and courteous. Never once did I feel as though I was being sold on something