A relative newcomer to the field of medical monitoring, One Call Medical Alert has made its mark and provides competitive services. One Call Medical Alert offers in-home services for those with a traditional landline, those without a landline, and mobile services for those traveling or needing protection on the go.
One Call Alert has active partnerships with renowned organizations such as the American Diabetes Association and the Mended Hearts Foundation. The company was cited by Consumer’s Digest as a Top Value Brand for emergency response systems.
You can find One Call Alert reviews below if you want to learn about customer satisfaction.
One Call Alert is widely recognized for the quality of service, excellence in customer support, top-of-the-line equipment and affordable pricing options. Some companies who have specifically endorsed One Call Alert are The American Diabetes Foundation, American Medical ID, The Mended Hearts, and The National Association of EMS Educators.
New customers are not charged any upfront fees, making activation and equipment completely free. There is also no minimum service contract. The company offers discounted pricing for those customers purchasing multiple months of service. Billing is paid in advance and via credit card.
In addition to discounting the monthly cost of service, One Call Alert offers bonuses to customers for longer terms, such as a free pendant or bracelet for those who purchase a quarterly or annual membership. Annual subscribers receive a free lockbox as well as a free transmitter.
One Call Alert has three affordable plans for its customers to choose from. These include in-home medical alert systems as well as a mobile medical alert device you can take with you anywhere.
All of One Call Alert's plans include a lifetime price guarantee, water-resistant equipment, and an option to purchase automatic fall detection for an extra $10 per month. You don't have to pay equipment or activation fees, and there is no long-term contract required. Plans are month-to-month, but you can receive a discount if you pay for an annual package.
Here is a breakdown of One Call Alert's offered packages:
This is an in-home medical alert system that is best for customers who want protection around their homes. Unlike some other medical alert systems, One Call Alert equipment does not require a landline phone or internet. The system functions off of At&T's nationwide network, which is included in this One Call Alert plan.
The alert pendant has a battery life of up to five years, and when the battery is running low, One Call Alert will immediately send out a replacement button. The battery life for the alert base station lasts up to 24 hours if it becomes unplugged, so make sure it is plugged in at all times to avoid battery failure.
The In-Home Wireless service comes with a help button, your choice of a pendant or wristband, and 24/7 emergency monitoring. You can also add fall detection to this plan for an additional $10 per month.
Annual Plan — $239.40 billed per year
Semi-Annual Plan — $164.72 billed every six months
Quarterly Plan — $90.61 billed every three months
Monthly Plan — $19.95 billed monthly
One Call Alert's most popular package is its Complete Protection plan. This medical alert plan is most appealing to customers who want protection at home and do not own a landline phone.
Similar to the In-Home package, the Complete Protection's medical alert system can function for up to 24 hours if unplugged or in the case of a power outage. The medical alert button has a charge of up to five years and when the battery is running low, One Call Alert will send you a new pendant without you having to do anything.
Complete Protection includes 24/7 monitoring, a medical alert button, and your choice of a pendant or wristband. You can upgrade to fall detection for $10 extra per month.
Annual Plan — $369.50 billed per year
Semi-Annual Plan — $203.22 billed every six months
Quarterly Plan — $109.86 billed every three months
Monthly Plan — $41.95 billed monthly
One added feature Mobile On-the-Go includes that the other packages don't is two-way communication. Two-way communication enables you to speak to One Call Alert's medical monitoring center through your medical alert device's built-in microphone and speaker. If it's a minor issue and not an emergency, you can let the monitoring center know, and they will call your emergency contacts and go through the approval call protocol to get you the help you need.
This package also includes GPS tracking, which allows loved ones to find the medical alert owner's last known location.
The Mobile On-the-Go medical alert device takes four hours to fully charge, and the battery life lasts up to 36 hours. The device comes with a charging cradle so you can easily charge it every night if you prefer. The button also comes with a low-battery indicator. It will be green on a full charge, amber on a moderate charge, and red on a low charge.
This plan also includes 24/7 monitoring and a medical alert button you can wear as a pendant. You can also upgrade this package to include fall detection for an additional $10 per month.
Annual Plan — $329.50 billed per year
Semi-Annual Plan — $181.22 billed every six months
Quarterly Plan — $96.11 billed every three months
Monthly Plan — $37.95 billed monthly
One Call Alert's features are both functional as well as aesthetic. They offer customers flexibility in choosing their package and features as well as the actual device to wear. The basic in-home unit comes with a base unit as well as a transmitter which can be worn as either a pendant or as a bracelet.
One Call Alert goes beyond the basic transmitter button and has added the option for different skins for the pendant or bracelet to personalize the device to match their moods or personalities. This feature comes in handy when there is more than one user in the home since you can personalize the transmitter.
One Call Alert maintains a robust social media presence using Facebook, Twitter, and Pinterest to communicate with seniors and their caregivers about topics that are meaningful to this demographic. One Call Alert also publishes helpful articles on its blog that are relevant to seniors and their families.
One Call Alert offers a lifetime guarantee of their pricing. With this guarantee, you don't have to worry about your bill fluctuating without warning. The company is committed to providing its customers with transparent and permanent pricing.
One Call Alert reviews are extremely positive, giving the medical alert provider a high star rating. With the vast majority of its reviews being five-star, customers highlight the company as a trusted medical alert service with quick response times and a helpful staff. Many consumers also note that the company is great about contacting users when the battery is low on their device, so they don't have to worry about the battery dying unexpectedly and leaving them unprotected.
Another downside is that the overall battery life is significantly less than that of some of One Call Alert's competitors. The company's alert base station battery can last up to 24 hours. This sounds substantial, but industry leaders' battery lives can often last up to 72+ hours.
One Call Alert states that your base station and pendant are protected under warranty and that they will be replaced at no cost under normal "wear and tear" conditions. The company website also explains that customers can find more information by calling a customer representative or seeing the Terms and Conditions Agreement. However, we could not find the Terms and Conditions Agreement on One Call Alert's website.
Call our recommended rep over at One Call Alert below.
We had to use it once and they got in contact with me right away. The gentleman that we purchased it for set it off by accident and they called me. I'm the first person you're spupposed to call and I was able to reach him and find out that he was okay. So it workped perfectly the way it's supposed to work.
I've called them a couple of times. They answer the question for me and have been phenomenal.
The woman we talked to explained everything to u, which was wonderful. It was easy to set up and I use it constantly. I like everything.
They have answered calls when I test the machine. I tested it three weeks ago and it worked just fine.
My husband has the device and he fell outside and couldn't get up and he pushed the button and they were very helpful at coming and helping him up. It's very handy, there's nothing I don't like. They're very helpful and when you push the button they're right away taking care of it.
The customer service has been very fine. I've been very happy with the service but they want me to call them directly and that's why I'm going to have to return it if they're redundant.
You guys are keeping track of me as well as can be expected.
When I tested it, it worked very quickly. They help me and call all the time to help you.
The agent I spoke with definitely tried to provide me the best information that he could to assist me.
In case of a fall, I've got a way of getting helped. I just tested it because I couldn't figure it out so a friend helped figure it out for me.
Sometimes the alarm device goes off when I bend over a sertain way and they call me back to make sure I'm okay. I have no complaints about anything.
The representative was very patient with me and walked me through the set up and answered all of my questions very nicely.
The button got pushed when she didn't need it to and they've always been really responsive and check with us first before the call the fire department.
I tested it when I got it and it works perfect. I like everything about it.
I've never had to use it but it has gone off a couple of times and they responded quickly. Everytime this button goes off they're right on it.
You guys follow through what you say you'll do. Give sme security and peace of mind.
They were pretty good and the transition from the old network to the new one was pretty good.
I've been pleased with it. Have to get used it it, sometimes it gets pushed and they are always so nice. They ask if I'm okay.
They have been there every time I call in case I should fall. It's wonderful.
It's easy to use. I've tested it a couple of times and it's really great.
They've been very good and I think it's very convenient.
I hit it by accident and that's what I don't like about it. The quality is good.
Reply from One Call Alert
Jun 11, 2020
Thank you for your feedback, Karen!
I like it better now than before because they just changed it to a little one that you could carry instead of that big machine. I've been living peacefully, depending on this, since I had an accident in 2016 with my blood. I'm so confident with it.
Everyone is so enjoyable to deal with, very caring and positive. Just a great service.
I had gone out ot a local restaurant to get my husband some lunch and I put the device on him. He needed to go to the bathroom and he thought if he pushed that button it would tell me he had to go to the bathroom, but it did not. It called me and it called my neighbor so it acted very quickly.
My cat knocked it off the table and it went off and they were very friendly about it. They're very friendly and are there when you need someone to talk to.
I accidentally pushed a button recently and they were very kind and understanding.
They're just very friendly and professional and get the job done for us. My mother has Parkinson's and she ahs a hard time with the small alert button. It's so small and so tiny, it's really hard for her to push it.
The quality has been good. I like the portability my mom has at home. They were very helpful providing options that were appropriate for my mom. Their answering to my questions was really thorough and they took time to really understand what my concerns were.
I like everything about it. A couple weeks ago my brother set it off by accident and they came right away. They were there within eight minutes.
They're prompt at getting back with you when we set the alarm off. When I tested it, they came back and wanted to know if I was alright, if I needed help. When I did have to use it, they were prompt and friednly and right on it.
They provided the information I needed at a price I can afford.
It's always there, I feel safer with it. One time we accidentally pushed it and the lady was right there on the machine.
I've accidentally pressed the button and they were right on checking on me, making sure I was alright.
Everybody has been extremely helpful. The device is a little too sensitive. If you take it off and let it down, it triggers the alarm. We've had several false alarms that we had to cancel.
I like it. I did set it off on accident once when I rolled over it.
When I called, they responded and got me the newest system and helped me set it up and tested it with me. I use it for my mother, she's 99, so I like the peace of mind that I know if something happens to her that they have my contact information and someone will come help her.
Very trustworthy. There isn't anything I dislike about it.
I dropped it one day and they asked if I was alright. It's great.
Very helpful and friendly. Excellent service.
CUSTOMER SERVICE WITH ELEMENT OF CARING VERSUS SALES. ALL QUESTIONS ANSWERED
Great service, excellent people to work with, and very prompet
Kind help that seem to know the product and have solutions to adapting the system to individual needs.
This is perfect for my mom and I know it works very well
The operator is always on the job. Whenever my mom finds herself in need, she hits the call button and a operator I there for her,
Karin H Huntley
Good equipment, good service, have checked with other companies, I decided on Call One
No problem so far the company is very polite and I feel safe with them and I thank you very much for your service
Quick response, concerned and kind staff.
Excellent customer service and tech support
Pamelia I am Susan's sister
Very knowledgeable and courteous. Never once did I feel as though I was being sold on something