Name: One Call Alert
Rating: 4.5

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Verified Customer

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Brad Neat Marathon, FL

I got this for my brother who lives in another state. I don't know enough about how it's working to give them a 5 although in dealing with them I've had great service.

1 year ago

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Verified Customer

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Walter Hansen Mountainburg, AR

Great customer service learning about using device. Less expensive than others I checked for same service..No hidden charges.

1 year ago

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Verified Customer

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Becky Moulder Alpharetta, GA

My 89yr family member accidentally pushed the necklace button and they responded immediately and were so very nice to her.

1 year ago

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Verified Customer

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Michele Theresa Soulard Fairhaven, MA

They are respond quickly when alert is used. I had a false alarm for a "fall detected" while playing with my dog. They took the information and it was done.

1 year ago

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Verified Customer

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Betty Whitlock Blacksburg, VA

have not had to use except hitting it accidently and it was answered very quick. I told them it was a mistake and he was very nice

1 year ago

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Verified Customer

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Roy Murakami Daly City, CA

Their customer service during on-boarding was outstanding. Extremely helpful to select the correct system and setup after the package is received.

1 year ago

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Verified Customer

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Dixie Holloway Colorado Springs, CO

We haven't had an emergency, but we have accidently set it off & we get a call right away IF we don't push the button, as advised by the caller.

1 year ago

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Verified Customer

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Lorraine Johnson

Easy set up & easy to use. The fall detection is worth the little bit of extra money per month, the response is immediate!!

2 years ago

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Verified Customer

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KC Centerville, UT

When my mother has an alert it sends a text to me instead of a call. Why is that? And the button is overly sensitive. She has accidentally set it off 4 times in the last 2 weeks.

2 years ago

Reply from One Call Alert

Hi KC, We received your review and we apologize for any issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to have one of our representatives give you a call to help review the equipment, as well as the emergency contact list for your account, to make sure everything is set up properly. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Mar. 18th, 2022

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Verified Customer

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Shirley Long Palm City, FL

I was testing my One Call as instructed and pressed the button and nothing happened! I then dropped it from shoulder and received an automated response.. I'm concerned that there was no response from One Call when I pressed the button!

2 years ago

Reply from One Call Alert

Hi Shirley, We received your review and we apologize for any issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team about this concern, we would be happy to have one of our representatives give you a call to help test the equipment and make sure everything is working. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Mar. 4th, 2022

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Verified Customer

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Greg Buban Orland Park, IL

First use was accidental but the time from their call to my first call contact and EMS arriving was 6 minutes. A great testament to both operations!

2 years ago

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Verified Customer

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John W Morrell Hudson, FL

the salesperson was very understanding my needs. one under contract, the rep. was very good with setting up the device.

2 years ago

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Verified Customer

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Jennifer zelinger Long Beach, NY

My mother ended up needing to use this during the first week that she had it. The response was great. It was hassle free and I am so thankful

2 years ago

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Verified Customer

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calvin crutchleo Lebanon, OH

The alert works great for the actual user. However, i am the person that gets notified and it takes me too long to get through to One Call Alert to find out what happened if i can't reach the end user.

2 years ago

Reply from One Call Alert

Hi Calvin, We received your review and we are happy to hear that the user has been satisfied with the system. We apologize if you have had some trouble getting in touch with us. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? Our Technical Support team would be happy to review the account with you and discuss best practices in case of an emergency. You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon. Thank you for being part of our OneCallAlert family.

Feb. 2nd, 2022

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Verified Customer

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Frank Endrei North Olmsted, OH

Everyone has been very helpful in choosing One Call Alert and setting it up. Thankfully, we haven't needed to use it yet.

2 years ago

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Verified Customer

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Eric Long Beach, CA

Because their customer service has been excellent. But I think the price is a little bit expensive for a single person on fixed income.

2 years ago

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Verified Customer

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Wendy Averill Culver City, CA

We haven't had occasion to use ours in an emergency, but whenever we've had a question, One Call Alert is ready and waiting!

2 years ago

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Verified Customer

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Linda Collison Clovis, CA

The neck pendant is too sensitive. I put it over my head and all hell broke loose. Also, the strap that holds the wrist button is too large to stay in place on my arm so I can't use it.

2 years ago

Reply from One Call Alert

Hi Linda, We received your review and we apologize for any inconvenience you have experienced. Is seems like you haven't had a chance to speak with our Technical Support team about these issues. We would like to contact you to help resolve these concerns. At OneCallAlert, we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Sep. 14th, 2021

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Verified Customer

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Lisa Jackson Warwick, NY

The gentleman who set up the account for us was fantastic. Made it so easy. System works wonderfully and we feel better about leaving my dad alone.

2 years ago

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Verified Customer

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Michelle Anderson Littlefield, AZ

I've accidentally hit the button twice and they responded quickly. They were very pleasant and asked if everyone was ok.

2 years ago

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Verified Customer

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Betty Laslo Stafford, VA

My button was accidentally bumped and went off at my mailbox up the street. I now know it will work outside when I walk my Scottie dog.

2 years ago

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Verified Customer

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Deborah Thomas West End, NC

I love the fact that my mother will continue to do the things that she loves without worrying about help if she falls again.

2 years ago

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Verified Customer

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colleene johnson Georgetown, TX

because I had to use them and the fire department came to get me up. All the time they were assuring me that help was coming

3 years ago

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Verified Customer

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Lori Smith Wellsville, KS

It was easy to set and we had issues with the first one we received and they sent out another one and helped my Mom set it all up.

3 years ago

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Verified Customer

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Dianne Wallingford, CT

Customer service is very helpful. It was easy to set up. The response time is very quick when it thinks you fall and you can just tell them if it is a false alarm.

3 years ago

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Verified Customer

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Lori Lincoln Rancho Mirage, CA

Your customer service has been excellent. Because of Covid and the fact that my Father lives 100 mi. away I haven't been able to get it up and running so he now has 24 hr care

3 years ago

Reply from One Call Alert

Hi Lori, We received your review and would like to thank you for your kind words. We would also love to speak with you to ensure you are receiving the peace of mind you are looking for with our system. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Jan. 20th, 2021

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Verified Customer

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Art

My dad uses this and when he fell down they notified me that he was down and they talked with him and he was ok and sending j help.Srt

3 years ago

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Verified Customer

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Vivien DeBack

Everyone I spoke to at One Call Alert have been so very helpful. They answered all my questions and helped me get set up.

3 years ago

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Verified Customer

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Victoria

The lady in customer service is really nice but I was disappointed me mom did not receive the wall mount button that goes in the shower. I would like for it to get mailed to her.

3 years ago

Reply from One Call Alert

Hi Victoria, We received your review and we're sorry you did not receive the waterproof wall mount button. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we would be happy to give you a call to have the button added to your account. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Nov. 24th, 2020

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Verified Customer

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Sally

Whenever I’ve had to call, they have been very helpful. They are very trustworthy. It is always there and gives me a sense of security.

3 years ago

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Verified Customer

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Anonymous

If I need help, I can get it right away. Sometimes I forget about it and the button gets pushed and it gets tested accidentally.

3 years ago

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Verified Customer

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Cynthia Smith

Excellent, professional service. Customer service is very friendly and helpful, answering any questions you might have.

3 years ago

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Verified Customer

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Kent Crawford

Good company & friendly service! They offer great products easy to use. Customer call backs take a while other than 911 or help!

3 years ago

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Verified Customer

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Roger Pompano Beach, FL

Their customer service is very efficient and the device is convenient though it is not very clear if it is okay or not when I test it.

3 years ago

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Verified Customer

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Rebecca Garden City, KS

As a care taker to my mom and it gives me security so I can leave her. She can understand the speaker well. It was clear and loud.

3 years ago

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Verified Customer

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Anonymous Devine, TX

It is too sensitive. Every time it hits my breast plate, it goes off that is the only thing I dislike and I have still recommended it people.

3 years ago

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Verified Customer

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Ella Brick, NJ

Alert volume from receiver is very low and when I was testing it with the tech he said that's the way the system is. Therefor there is no possible volume increase

3 years ago

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Verified Customer

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John Manassas, VA

Customer service is good. They respond when I need it. I fell down and they called me right up, very fast. I really appreciated that. I like it.

3 years ago

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Verified Customer

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Elena Pasadena, CA

One hundred percent good. I am very satisfied with it. Every time I hear that my father has used it right away and they answer right away.

3 years ago

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Verified Customer

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Annette Flat Rock, MI

The quality is good. I like the wristband other than the fact that it is really sweaty on my arm. The one time I used it, there were a few rings before they answered.

3 years ago

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Verified Customer

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Sharon Springhill, LA

It's easy to use. I’ve had some false alarms and it was easy to manage. You just tell them it is a false alarm to reset it. I like the price.

3 years ago

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Verified Customer

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Ann Henryetta, OK

When she accidentally pushed the button, it resets fine. It’s good to know it is there for her. We like everything about it.

3 years ago

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Devoid Nuevo, CA

It was more complicated than expected. Lots of information needed and forms. Key lock is very large and heavy and hard to open, and you need to leave a code for someone to remember to even unlock it to gain access to your home. It took me 20 minutes to figure out how to open the lock. Could be dead inside by then.

3 years ago

Reply from One Call Alert

Thank you for your feedback! We are sorry to hear that you found the system complicated, if you would like assistance with testing the system or any questions answered, just give us a call. We are happy to help! Emergency personnel are knowledgeable & skilled with using lock boxes and the code and location of the lock box is provided to them when they are sent out during an emergency. If you need any further assistance, please don't hesitate to contact us at 877-827-6207. We appreciate your business and giving us the opportunity to keep you safe!

Jul. 10th, 2020

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Verified Customer

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Emma J. Davis Wichita, KS

BECAUSE they were soo VERRYYY polite ,& even When I didn't Push The Button, I Accidentally Mashed the BUTTON, & They CALL ME Too Check On Me!!

3 years ago

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Verified Customer

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Anthony Surprise, AZ

I had to use it twice. I can't sleep with it on because if I roll on top of it it goes off. Very pleasant personnel and trustworthy, concerned.

3 years ago

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Verified Customer

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David Rancho Cucamonga, CA

Customer support was very responsive to help set up. My mom tested it about a week ago and I was alerted and able to see what time the test was done.

3 years ago

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Steve Washington, LA

My mother did accidentally trigger it and we received response back so that's good. They immediately get back when something goes wrong.

3 years ago

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Arlene Pahrump, NV

I keep setting it off by accident. I have accidentally called seven times and they've been very patient with me every time.I tested it but I had to call up and have somebody show me how to do it.

3 years ago

Reply from One Call Alert

Thank you for your review. Is there anything we can do to earn a higher rating?

Jun. 25th, 2020

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Peggy Mesquite, TX

If I need help they have come to me. They provided everything I would need like a key pass for the fire department to come in and knock my door.

3 years ago

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Jay Poulsbo, WA

It works exactly as advertised. It's been very reliable. Haven't had any issues or setup concerns. They talked us through a couple things early on.

3 years ago