Name: One Call Alert
Rating: 4.5

check_circle

Verified Customer

star star star_border star_border star_border

M. Joyce Stinson Gainesville, FL

To many parts too large. Not convenient. Lights are too bright.

3 years ago

Reply from One Call Alert

We are sorry to hear that you are not satisfied with the product. We have attempted to contact you several times, but have not been able to reach you. We would love to speak to you, so that we can complete your profile and go over the equipment that you received. Please give us a call at 800-931-9098.

Jun. 25th, 2020

check_circle

Verified Customer

star star star star star

Bonnie Dardanelle, AR

Very that it works without cellphone service

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Mary Greenwood, MS

I do not like that I can’t get anyone on the phone after a call has been missed from your monitoring support center.

1 year ago

Reply from One Call Alert

Hi Mary, We received your review and we apologize for any difficulties you have experienced with getting in touch with one of our representatives. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve any issues with your equipment. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Apr. 28th, 2023

check_circle

Verified Customer

star star star star star

Patricia Pittsfield, ME

It is like a security blanket and l don't think l would ever cancel it.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Charles Birmingham, AL

Pressure from sales associates. While ñot living about the product they weren't really forth coming

1 year ago

Reply from One Call Alert

Hi Charles, We received your review and we apologize for any issues you have experienced at the time of the order. At OneCallAlert, your safety is our number one priority, and we want you to be covered. We would like to speak with you to resolve any issues you have experienced. What would be the best phone number for us to reach you on? You can also reach our Customer Service team directly at 800-913-9098 Option 1. Thank you for being the most valued part of our OneCallAlert family.

Mar. 31st, 2023

check_circle

Verified Customer

star star star star star

Jack Beame Portland, OR

One Call Alert is very responsive and helpful whenever I call for support.

1 year ago

check_circle

Verified Customer

star star star star star

Kathryn Cardona Mesa, AZ

Had to use it already and it's great, especially with lock box.

1 year ago

star star star star star

Tina Arp, TX

My mom has just started using this service. It was a really easy setup.

1 year ago

star star star star star

Eric East Setauket, NY

I am satisfied that my mother in law is much safer due to having this system

1 year ago

star star star star star

Marie Mastropaolo Delray Beach, FL

Having One Call Alert has given me, and my family, peace of mind.

6 years ago

star star star star star

George R. Werth Hays, KS

Tracy was very polite and knowledgeable. Pleasant experience! Professional!!

6 years ago

star star star star star_border

domenic

Quick response, clear communication - easy to understand Courteous, and helpful advice

6 years ago

star star_border star_border star_border star_border

Jeff Thurmond Newnan, GA

I have not received the unit for my mom. Her name is Emma. I not sure where you got Robert or my dad. He passed away years ago and his name is not Robert.

6 years ago

star star star star star_border

Joanne L Owens

Great experience, affordable, easy monthly bank draft withdrawal & quick delivery.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

JANE BROWNE Chicago, IL

the battery last less than one day...very difficult to get help on the phone

1 year ago

Reply from One Call Alert

Hi Jane, We received your review and we are sorry to hear about the issues you have been experiencing. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to have one of our representatives give you a call to help review the equipment with you and provide any replacements needed. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

May. 20th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Mare LOFTUS Edgewater, MD

I get a lot of mistakes. Alarm goes off by error.

2 years ago

Reply from One Call Alert

Hi Marie, We received your review and we would like to apologize for any inconvenience you are experiencing with the equipment. We would like to contact you for further assistance with this. Our Technical Support team will be able to advise on best practices for avoiding false alarms, and provide you with any equipment replacement needed. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

May. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jan Petersen

The flashing lights on the medallion are distracting and unsatisfactory.

3 years ago

Reply from One Call Alert

Hi Jan, We received your review and would like to contact you to further assist with any concerns you have about the equipment. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 24th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Saint Louis, MO

No speaker in fall down button so this is useless out of the home.

3 years ago

Reply from One Call Alert

When you leave your house, you take your GPS mobile device with you as well. It has a speaker and that is how you are located aware from home. If you do not have this device with your system, that would mean you have a home only system. We would be happy to go over your system with you, please give us a call at 800-931-9098.

Aug. 10th, 2020

check_circle

Verified Customer

star star star star star

John Midlothian, VA

Very responsive customer service. Excellent product.

1 year ago

check_circle

Verified Customer

star star star star star

Joyce Kapolei, HI

Quick service, expert operators, nice person

1 year ago

check_circle

Verified Customer

star star star star star

Ralph Circleville, OH

Good customer service very satisfied with the company

1 year ago

check_circle

Verified Customer

star star star star star

Eileen Salt Lake City, UT

Always ready to go doesn't pull or isn't heavy

1 year ago

star star star star star

Carolyn Port Orchard, WA

friendly, easy to use,,, setting system up was a breeze

1 year ago

star star star star star

Margaret Bismarck, ND

Customer service was great. I would recommend

1 year ago

star star star star star

Michelle Sarasota, FL

Customer service is very good. Price is competitive.

1 year ago

star star star star star

Elaine Yandrofski Emmaus, PA

Device is easy to use. Professional customer help.

6 years ago

star star star star star

Joan Boonton, NJ

My experience with the ordering went extremely well

6 years ago

star star star star star

Martha Suggs Foley, AL

Traci was very polite and helpful with information

6 years ago

star star star star star

Kenton Holloway Bowie, TX

Everything worked as we had hoped. Very efficient.

6 years ago

star star star star star

Erma wales Millerton, PA

Very helpful. No sales pitch. Answered my questions!

6 years ago

star star star star star

Alex Britt Grand Rapids, MI

Affordable peace of mind for my disabled mom.

6 years ago

star star star star star

Lee Taylor Spanish Fort, AL

Always there. Check- ins excellent. Great service.

6 years ago

star star star star star

Doug Maranto Fort Worth, TX

All my questions answered by a great representative.

6 years ago

star star star star star

Karen Hoffman Osage City, KS

Tracy was very polite and helpful when I placed my order.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

judy funk Mankato, MN

i bumped it by accident and i immediately had a call

2 years ago

Reply from One Call Alert

Hi Judy, We received your review and we're glad to hear that this was only a false alarm and that the equipment was responsive. We apologize for any inconvenience that you experienced due to this false alarm. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we would like to make sure you receive nothing less. We would like to speak with you to help resolve any issues you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 800-913-9098 Option 1. We look forward to speaking with you.

Nov. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

George Brown Jr Olney, IL

Very poor customer service, 1 star rating.

3 years ago

Reply from One Call Alert

Hi George, We received your review and we apologize for any inconvenience that you have experienced. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we would like to contact you to ensure that you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 3. We look forward to speaking with you soon.

Mar. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Rita Clendennen Waco, TX

Easy to use and understand how it works.

1 year ago

star star star_border star_border star_border

Guthrie Riley Sheboygan, WI

We had this for 5 months and 2 alarms stopped working. Sent them back and got a refund.

5 years ago

star star star star_border star_border

Lillie Lyons Knox, IN

Good security for the elderly, feel safe having this for emergencies.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Rita Green Bay, WI

I disliked everything about it. It needs to be charged was too often.

11 months ago

Reply from One Call Alert

Hi Rita, We received your review and we apologize for the inconvenience you are experiencing with the battery life. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

May. 15th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Seena Amsel Long Beach, NY

How can I review? It has not started yet No one has contacted me to set it up.

1 year ago

Reply from One Call Alert

Hi Seena, We received your review and we apologize for the issues you are experiencing due to set up. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help and provide you with any equipment education. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Apr. 20th, 2023