Name: One Call Alert
Rating: 4.5

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Verified Customer

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Jim Englewood, CO

There was one time my husband fell against something and it alerted the machine. So it works good.

4 years ago

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Verified Customer

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Janet McConnellsburg, PA

Sometimes I accidently bump it and they answer right away. They're very nice and ask me if I'm ok.

4 years ago

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Verified Customer

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Dorothy Otis, OR

I think they did an excellent job. Customer service told me everything I needed to know.

4 years ago

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Verified Customer

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Marie Edgewater, MD

Very attentive. I've had a couple of false alarms and they were right there to answer.

4 years ago

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Verified Customer

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Edward Mount Airy, NC

I've been very happy with them. It would be nice if you could go out and just walk around.

4 years ago

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Verified Customer

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Jennie Galivants Ferry, SC

When I call people give me answers to my questions. I like that it works anywhere.

4 years ago

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Verified Customer

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Barbara Gordonsville, VA

Every time I have a question, they are very accommodating. They have been very quick to respond.

4 years ago

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Verified Customer

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Kevin Hastings, MI

It is working great. I haven't had to actually use it. But when I fell, it responded right away and I canceled it. So very easy to you

11 months ago

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Robert Shelbyville, KY

I like the fact that only thing my mother has to worry about is charging it up every night. However, she doesn't and I am getting reminders for her to charge it up about every 3 days.

1 year ago

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Laurence Chicago, IL

Everyone, from my first contact with the sales associate, to calls to customer service associates, have been extremely helpful, informative, understanding and patient.

1 year ago

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Beverly Lokensgard San Antonio, TX

I fell once and the alert did not go off, but it will go off with no reason sometimes multiple times a day. Once was when I was sitting in a chair. Nothing was touching the pendant, and I had made no movement, but it went off. Twice, because I don't have my phone near me at all times, and because I didn't hear the beeps, an ambulance came to my home. Two days ago, I was sleeping and the ambulance people woke me. I have been told that if there are any more false alarms that I will be paying some kind of penalty. I am cancelling my account with them.

1 year ago

Reply from One Call Alert

Hi Beverly, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family

Feb. 14th, 2023

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Janice Marosy Littleton, CO

The system works well enough, but beware of their cancellation. They drag their feet on "returning the items to inventory" and play games with their proration calculations such that you only get about half back of what you should.

1 year ago

Reply from One Call Alert

Hi Janice, We have received your review and we are glad to hear that our system was able to provide you with the coverage needed. We apologize for any inconvenience you have experienced during the cancellation process. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Our refunds are based on the non discounted rate for the system being used, and if you have not yet had a chance to speak with our Customer Service team about this concern, we would be happy to have a representative contact you for help with any unresolved issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 3. Thank you for being the most valued part of our OneCallAlert family.

Jul. 9th, 2022

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LJ Russo Natick, MA

I am not a person to take the time to write a negative. review. ONE CALL ALARM System, is what I would call a hook and sinker company. Once you agree to take there service they make it very difficult to cancel . And as a totally disabled man. They will not cancel account until they have in there possession ever piece of equipment back. And being restricted in a wheelchair alone. It is not easy to box everything up and return. THEY DON'T care ! Once they have your credit card number they tell me they will bill me until. They receive ever piece back. Even though there cancellation notice says don't worry about it if you can't return everything. PLEASE don't make the same mistake I did with ONE CALL Alarm.

3 years ago

Reply from One Call Alert

Hello, We received your review and would like to apologize for any inconvenience that you have experienced. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we would like to make sure you receive nothing less. We would like to contact you to further assist with your account. What would be the best number for us to reach you on? You can also reach our Customer Service team directly by dialing 800-913-9098 Option 3. We look forward to speaking with you.

Mar. 24th, 2021

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Gregory Garman Washington, DC

HERE IS A WARNING TO ANYONE THAT HAS AN ELDERLY PARENT AND YOU WANT TO GET AN ALERT SYSTEM!!!! DO NOT, I REPEAT DO NOT USE ONECALLALERT!!!!! My mom had the system and when I notified them that she had passed they informed me to return the system and they would issue a refund! Well that was back in January of this year and they got the equipment on the 26th of January. I just talked to them because we have not received the refund and come to find out that they sent it to my moms old address and in her name! Does that make sense to anyone that they issue a check to someone who is deceased????? They wanted to send it to me at my address but would not change the name on the check to mine or my cousins name!!!!

3 years ago

Reply from One Call Alert

Hi Gregory, We received your review and we apologize for any inconvenience you have experienced during this difficult time. With the appropriate Executor of Estate documentation, we can definitely have the check information corrected. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we would like to contact you to further assist with any unresolved issues or concerns about the account. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 3. We look forward to speaking with you soon.

Mar. 17th, 2021

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Danielle Kley Newark, DE

The service was fine, we always received timely notification calls when my Mother in law pressed her button. However, customer service is lacking. We cancelled the service because the insurance company provided a device at no cost to my mother in law. We returned all equipment but were still charged for services weeks later. Customer service was not helpful, they claim that they did not receive all components. So, due to human error on their part, my 84 year old mother in law, is now out $272.

3 years ago

Reply from One Call Alert

Hi Danielle, We received your review and would like to apologize for any inconvenience that you and your mother in law have experienced. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure that you have received nothing less. What would be the best number to reach you on? You can also reach us directly by dialing 800-913-9098 Option 3. We look forward to speaking with you.

Feb. 11th, 2021

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Connie Houston, TX

I wanted a system for Dad and Tracy made it so easy. It was nice to speak with a customer service rep who is kind, understanding and real! I feel like we made a great choice.

6 years ago

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Donna Morelock

Tracy set my mind at ease concerning my father being able to be more independent. She answered all my questions and now i wont have to worry so much aboit my dad. Thanks.

6 years ago

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Anthony Clearwater, FL

Very helpful. I bought this for my elderly cousin who moves around frequently. One Call is always very gracious with helping with address changes. She has used their service once.

7 years ago

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Verified Customer

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Beth Cedar Rapids, IA

Happy with how it works but disappointed in the battery life. Have to charge it every day.

10 months ago

Reply from One Call Alert

Hi Beth, We received your review and we are sorry to hear that you are not completely satisfied with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve any issues. We offer a variety of different systems, and we will be happy to help you find one that better fits your needs. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

May. 31st, 2023

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Verified Customer

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Rob GA

The necklace fab button is too sensitive and sail the emergency service too may times.

10 months ago

Reply from One Call Alert

Hi Rob, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

May. 24th, 2023

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Verified Customer

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Renae McVay New Albany, MS

The price was reasonable. It was very easy to set up.

11 months ago

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Carol Watertown, WI

It works fine when I test it. Haven’t yet had any opportunity to use it for an emergency

8 months ago

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Verified Customer

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Nancy Houseknecht Brockport, NY

Customer Service reps. have been very responsive and kind to mother-in-law

1 year ago

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Jeanne Paradis King of Prussia, PA

Pushed button by mistake. Alert representative was very nice and understanding

1 year ago

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Cynthia Webb Bland, VA

It was easy to follow directions setting it up for my mom & seeing how it works.

1 year ago

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Bonnie Rickman Old Fort, NC

I know that if I fall or have a problem they are quick to answer and send help

1 year ago

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Nora Robbins Middletown, NJ

All ways there when needed and a quick operater response when my alert goes off

1 year ago

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Verified Customer

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lucile Brown Huntsville, AL

when we make a call by mistake they reacted very quickly and professionally

1 year ago

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Verified Customer

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Linda Boyd Utica, MI

I was having trouble with my device and was told I would receive a call back. I never received a call back.

1 year ago

Reply from One Call Alert

Hi Linda, We received your review and we are sorry to hear that you did not receive our scheduled callback. If you have not yet had a chance to speak with our Technical Support team, we will be happy to have a representative give you a call back for further assistance. At OneCallAlert we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Oct. 7th, 2022

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Verified Customer

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Susan A Arnold Fishkill, NY

Very helpful and knowledgeable and much more sensitive to active

1 year ago

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Bill Ragals Pleasantville, NY

Haad to exchange for the first pendant as it didn't work - replacement seems fine

1 year ago

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Carroll Magro Birmingham, AL

Mom fell and One Call notified 911. Paramedics came.Thank you!

1 year ago

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Bobby Hood Pineville, LA

They were good! Did what they said! Seemed very trust worthy.

1 year ago

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Verified Customer

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Evelyn Nance Wilmington, NC

They have called whenever the device alerted a sudden move downward.

1 year ago

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Maureen Andrew Minneapolis, MN

Call center staff quickly responded when my sister fell. ded

1 year ago

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Nina Simone Engleman Flossmoor, IL

made me feel safe; it worked as it should; charging was fast

1 year ago

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Victoria Lomanno Burke, VA

easy to set up. affordable, 5G coverage makes it very flexible

1 year ago

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Denise Bruce Brandon, MS

Their Customer Service Reps have been very responsive and professional!

1 year ago

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Christine Bancroft Warren, RI

Blinks green a whole lot which means if I have a problem during that time I can't use it to call for help.

1 year ago

Reply from One Call Alert

Hi Christine, We received your review and we apologize for any issues you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. Our Technical Support team will be more than happy to review the equipment with you. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Aug. 5th, 2022

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Verified Customer

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Hal Coad Santa Ana, CA

I was told it would work even though I had bad cell reception. It will not stay connected so the service so will not work. Very disappointed with what I was sold.

1 year ago

Reply from One Call Alert

Hi Hal, We received your review and we apologize if there are coverage issues in your area. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your needs. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Aug. 5th, 2022

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Verified Customer

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Lisa Scola Dudley, MA

My mom just started using it. She feels comfortable having the bracelet on when she is home alone.

1 year ago

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Susana W. Antal North Royalton, OH

I truly happy with the service, and care I have received so far!

1 year ago

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Jim Barber McKinney, TX

Kindly walked us through every step to accurately trouble shoot our issue.

1 year ago

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Mary Yohn Fresno, CA

They always check on me. I feel safer with it. My head injury scared me.

1 year ago

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John Dudis Saint George, UT

Problems with battery charge. After taking pendant off of charging cradle it dies (shows low power) in a matter of hours.

1 year ago

Reply from One Call Alert

Hi John, We received your review and we apologize for any issues you are experiencing with the battery life. If you have not yet had a chance to speak with our Technical Support team about this issue, we would be happy to have one of our representatives give you a call to assist with any equipment replacements needed. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Jun. 25th, 2022

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Glen Christensen Winslow, AZ

cost was good, did not cost much money. mailed fast. watch where clean.

1 year ago

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keith Mcallister Sr Millsboro, DE

Excellent service, nice equipment, call center very reliable

1 year ago

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Michele Henry Toronto, OH

When there is an issue I receive texts email and phone calls

1 year ago

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Ann Jacobs Newnan, GA

I fell and push the alert buttom and my daughter was quickly called .

1 year ago

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Cheryl Skoglund Manitowoc, WI

I have added feelings of safety when I have to leave my mother alone.

1 year ago