Name: One Call Alert
Rating: 4.5

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Verified Customer

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Jerry Chatman Puxico, MO

Have had several false alarms while handling pendant fall alert. Then fell and did not alert.

2 years ago

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Verified Customer

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Dale Mitchell Cordova, TN

very responsive, has saved during 3 falls since my purchase.

2 years ago

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Ernestine J Smith Towson, MD

Very responsive, even for unintentional activiations of emergency signal

3 years ago

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CLC Sanford, NC

Accidentally pressed the button and they called me immediately

3 years ago

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Verified Customer

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Mary Ann Stulz Newport, KY

I would like to do a test on my pager, but One Time Alert said that I can not. I did the initial testing, but then no other testing is allowed?

3 years ago

Reply from One Call Alert

Hi Mary Ann, We received your review and we apologize if there was any confusion. Our systems can definitely be tested at any time. We are glad to see that our Technical Support team was able to connect with you regarding this inquiry. At OneCallAlert we pride ourselves in providing a great experience to all our customers. If any assistance is needed with the equipment, please do not hesitate to contact us by dialing 800-913-9098, Option 1 for Technical Support. Thank you for being a valued part of the OneCallAlert family.

Apr. 24th, 2021

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Verified Customer

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Cindy Nokesville, VA

One Call Alert is a reliable service. They’re quick and thorough.

3 years ago

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Verified Customer

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stella dunavin Monette, AR

Haven't had to use it yet. Accidently dropped the fall button and someone responded right away.

3 years ago

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Verified Customer

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Bruce Farwell Springvale, ME

Quick and superior response. Had to use the day I connected it.

3 years ago

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Verified Customer

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Carrie Drennon Anderson, SC

They are quick to respond, and it gives me peace of mind that my dad is safe.

3 years ago

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Verified Customer

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Rudy Colorado Springs, CO

The set up was easy and it is easy to use the device when I’ve tested it.

3 years ago

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Verified Customer

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Mildred

The device works quickly when you activate it and they respond immediately.

3 years ago

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Verified Customer

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Darcy Marlow Columbia, MO

Because customer support have been so very helpful with my father

3 years ago

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Nicole Chieffo Carlsbad, CA

Great service, timely call backs. My mom is happy with the equipment.

3 years ago

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Janet Sorrell Louisville, KY

I have found them to be very helpful, professional and courteous.

3 years ago

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Karen Paquette Osceola, IA

Quick response and very congenial even with accidental button pushes.

3 years ago

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Margaret

I feel comfortable that my dad is safe because they are quick to respond.

3 years ago

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Willa

Testing goes very well. The button is fine but it is not pace maker friendly.

3 years ago

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Scott Woodsides

They listened to me and waited for me to decide what was best for my famil.

3 years ago

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Verified Customer

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Nancy Yoneyama

There was a consistent attempt to not honor published pricing, a blatant bait and switch sales approach that bordered on bullying, and general lack of trustworthiness

3 years ago

Reply from One Call Alert

Hi Nancy, We received your review and would like to apologize again for any inconvenience that you have experienced. Our promotions are subject to change at any time and different promotions may be available when placing an order through different channels. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we're glad to see that you were able to speak with our Customer Service team regarding your concern. Please let us know if you have any additional questions. Our Customer Service team can be reached by dialing 800-913-9098

Nov. 24th, 2020

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Verified Customer

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jeanne Boynton Beach, FL

I pushed the button accidently several times and they were there for me and very nice

3 years ago

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Verified Customer

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Diane Hiawassee, GA

There reliable you test there equipment and there always near by.

3 years ago

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Diane Raymen Palm Desert, CA

They are on top of things. When my friend falls they give me a call

3 years ago

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Geraldine Harris Buzzards Bay, MA

Easy to talk to and they do respond with help if family isn't reached.

3 years ago

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Verified Customer

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Rita Wright for Joyful Van Norstran

Thankfully haven’t had an emergency but works great on false alarms

3 years ago Edited January 10, 2024

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Verified Customer

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Manuel Tucson, AZ

One Call Alert is a good company. They are very trustworthy. I like the unit.

3 years ago

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Verified Customer

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Joy Rittman, OH

I have the watch. I like that I can wear it instead of a pendant all the time. It works fine.

3 years ago

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John Columbia, MO

The alert system was confusing for my mother because of the switchover in companies.

3 years ago

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Maryann Jonesborough, TN

They’ve been very good. They always answer when I test it.

3 years ago

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Sweet-voiced lady, very patient with me, I'm 93, with a hearing problem

3 years ago

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Marjorie Daly

Excellent and prompt service and product. I am glad to have this in my home.

3 years ago

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Charlotte Mesa, AZ

Quick response. Short time between pushing the button and responding person.

3 years ago

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Anonymous Elberton, GA

I haven't had to use it several times but I'm satisfied with it.

3 years ago

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Margaretette Ringgold, GA

I like the access. WE tested it but haven't used it. They were very thorough

3 years ago

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Loraine Dentel Amissville, VA

So far my mom is happy with it. It was easy to get and install

3 years ago

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Anthony Pflugerville, TX

They provided the information I needed at a price I can afford.

3 years ago

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Mary Phoenix, AZ

I dropped it one day and they asked if I was alright. It's great.

3 years ago

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Doris Harsens Island, MI

You guys are keeping track of me as well as can be expected.

3 years ago

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Joan Englewood, CO

I accidentally pushed a button recently and they were very kind and understanding.

3 years ago

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Anonymous Brackenridge, PA

They were pretty good and the transition from the old network to the new one was pretty good.

3 years ago

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Verified Customer

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David Barberton, OH

I tested it when I got it and it works perfect. I like everything about it.

3 years ago

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Verified Customer

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George Freehold, NJ

It's easy to use. I've tested it a couple of times and it's really great.

3 years ago

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Luana Cortland, NY

They have been there every time I call in case I should fall. It's wonderful.

3 years ago

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JACQUELINE REXROAT

CUSTOMER SERVICE WITH ELEMENT OF CARING VERSUS SALES. ALL QUESTIONS ANSWERED

3 years ago

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Orlando Gomez

Great service, excellent people to work with, and very prompet

3 years ago

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Rhonda

I can do yard work, go shopping visit my friends and still have coverage

4 years ago

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john cothren

easy to start up and has not interfered with my dad's activities

4 years ago

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Kathie M. Hart

Always vert prompt answering calls. Very professional. Always kind and patient.

4 years ago

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Zoila

Thus far they have answered all call for help from my elder parent.

4 years ago

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Mary

it takes to long for the conection from the time it take to push the button until we hear from someone from the box

4 years ago

Reply from One Call Alert

Hi Mary,

We are sorry to hear about your experience. If you could reply to this with your contact information, we would be happy to reach out to your and resolve any concerns that you have. Or you can also reach us at 800-433-6042.

We look forward to speaking to you.

Kind Regards,

One Call Alert

Sep. 27th, 2019

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Verified Customer

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Herminia Navarrette for Hortensia Rivota Riverside, CA

Very professional and great staff.They are ready to work with patients

4 years ago