Name: One Call Alert
Rating: 4.5

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Verified Customer

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anonymous Centralia, IL

They have been there every time we've needed to use them. They are always there no matter what time or day. My mom fell and my brothers were called and got to here real quick.

4 years ago

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Verified Customer

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anonymous Oak Creek, WI

When it goes off there is always somebody on the phone calling right away. They are always on the ball and know what they're doing. My neighbor found me on the floor and pushed the button and an ambulance came.

4 years ago

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Verified Customer

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Esther

I have had nothing but good service and I can say nothing wrong about the company. I call for a check up every month and whoever answers is always so pleasant and takes time to make sure everything is alright.

4 years ago

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Verified Customer

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anonymous

I have used it a few times but I've probably used it more by accident and they were very cordial about it. I get the service that I pay for so I'm happy with it. I used it and it was very comforting to have them there.

4 years ago

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Verified Customer

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Karolyn Rockville Centre, NY

They answered my questions quickly and easily. We tested it and every time I tested it, it's just a wait. You hit the big button, it alarms and it works. It gives you peace of mind.

4 years ago

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Verified Customer

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Avis Gainesville, FL

After some research I think this system is very complete. We ordered it and it arrived quickly and in great shape. The "installation" process was fairly simple and the instructions were clear. Being new to using this type of thing my husband accidently pushed the help button a couple of times in the first week. The person on the other end of the line was very friendly and gracious. She double checked to be sure that everyone in the house was safe and we ended our conversation. I am quite impressed with the thoughtfulness of the company right down to sending a lock-box for the door so emergency personnel can open the door with a key if it is locked and no one responds to them. No breaking down our door! Appreciate that!! Very happy!

1 year ago

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Verified Customer

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Gladys Huntington Beach, CA

I like the feature that I wear a watch into the pool but because I had a fall, reason for getting One Call Alert, I have not been able to go to the pool.

9 months ago

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Verified Customer

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Elinor Santa Rosa, CA

Extremely helpful! It took us a few tries to figure out which products and configuration would be best. Great customer service!

9 months ago

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Verified Customer

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Thomas La Crosse, KS

The gentleman at the call center was awesome in explaining the service & the product. The delivery of the system was very timely.

10 months ago

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Verified Customer

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Gerald San Carlos, CA

my monitor goes off when it sometime bounces off my chest. I fell last week & hit the deck and the darn thing did nothing. No bells or whistle's lucky I was helped up by bystanders. ????

10 months ago

Reply from One Call Alert

Hi Gerald, We received your review, and we are sorry to hear about this incident. We hope you were still able to get the help needed at that time, and we apologize for any issues with the equipment. We would like to have our Technical Support team give you a call for further assistance. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 19th, 2023

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Carolyn Poland, ME

I accidently called one call alert when I first received. the person who answered was very nice and told me it was not a problem. All the things I got has been set up and all I do make sure I do not set it off.

8 months ago

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Verified Customer

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Faye Haddock Knoxville, TN

I have only had One Call Alert for a month, but it seems to be very sensitive to detecting possible falls. I have had several false alarms because of my handling mistakes.

1 year ago

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Verified Customer

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Michael Salomone Simpsonville, SC

My wife had the fall alert pendant and it did not work half of the time this last time she fell. She broke her hip and I was not notified. I happen to call her to see how she was doing and she was crying because she was on the floor and in pain. I called your company and complained and the gentleman on the phone was very nice send me a non-chargeable pendant for pennies cause I've had problems with the other pendant. I was told when I got the system that I was supposed to get the non-chargeable pending when I inquired about it they said they didn't come with your package so I'm very disappoint as a customer and I have canceled my subscription

1 year ago

Reply from One Call Alert

Hi Michael, Thank you for contacting OneCallAlert. We've received your message and we are so sorry to hear about your wife's recent fall. We wish her a speedy recovery. We do see that you have already spoken with our Technical Support team and a representative will be contacting you for more information regarding this incident. You can also reach an agent directly by dialing 800-913-9098 Option 1. Representatives are available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST.

Dec. 9th, 2022

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Verified Customer

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Annie Lumpkin Athens, GA

They're there for you when there's an alert call come in and...they're understanding if its an accidental call now that's good customer service support.

1 year ago

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Verified Customer

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Diane Lambert League City, TX

I put off getting an alert button for months because I thought it would be so hard. One Call Alert was so easy. Everything works quite well and I am pleased.

1 year ago

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Verified Customer

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Patricia Broer Somers, CT

By accident, my alarm button slid on the floor without my noticing it and within in minutes I was surprised to see an ambulance in our driveway.! it.

1 year ago

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Verified Customer

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Mary Jo Spellerberg Warsaw, MO

We ordered the mobile help for my stepdad and added fall detection. The speaker on this devise is horrible. He has hearing aids and cannot understand anything coming out of that tiny speaker. When we called about it, our only option was to spend more mo ey.

1 year ago

Reply from One Call Alert

Hi Mary Jo, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 800-913-9098 Option 1. Thank you for being the most valued part of our OneCallAlert family.

Sep. 6th, 2022

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Verified Customer

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Tom Newton, IA

The representative at signup was very courteous and helpful. Also when Mom accidentally activated her necklace the person that interacted with her was polite with her.

1 year ago

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Verified Customer

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Victor Zolinsky Hackensack, NJ

Always ready and pleasant when speaking with me. Very helpful and efficient. We are a new customer and had a couple of false alarms. Staff very efficient.

1 year ago

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Verified Customer

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Mary Lou Trammell Columbus, OH

I'm fairly new to One Alert but questions are easily & quickly answered by VERY informative and knowledgeable Agents that are VERY pleasant! Thank YOU so much!!

1 year ago

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Verified Customer

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Sally Bowles Parrish, FL

The lanyards holding the fall detect button gets soaked when I take a shower. It took me 2 calls to customer service to get a replacement. One Call Alert does not have any plastic or waterproof lanyards.

1 year ago

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Verified Customer

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B Hunteman Edmond, OK

The device goes off too easily and it is hard to get the "call in progress to shut off. " I mistakenly pushed the off button and got the message to opt back into getting text messages again. Have talked with three people and am still not getting text messages.

1 year ago

Reply from One Call Alert

Hello, We received your review and we apologize for any issues you are experiencing. Our Technical Support team will be able to run an equipment test with you over the phone and make sure you are set up to receive text messages for alerts. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to have one of our representatives give you a call. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

May. 28th, 2022

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Verified Customer

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Annie cruz Denver, CO

My mother accidentally hit the alert button and it said call in progress and no one even called her to check if she needed help. She doesn't have faith now that she will get the help she needs and either does the family at this point

1 year ago

Reply from One Call Alert

Hi Annie, We received your review and we apologize for any issues you are experiencing. Our Technical Support team will be able to run an equipment test with you over the phone to make sure that everything is working properly. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to have one of our representatives give you a call. At OneCallAlert, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

May. 28th, 2022

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Verified Customer

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Karen Raymond East Syracuse, NY

Everything has been good so far except when everything my dad pushes the button, they send the ambulance and then he gets a $200 charge for them coming.

1 year ago

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Verified Customer

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Virginia Chrisman Ionia, MI

Great response even when it's a false alarm such as accidently dropping the necklace or bumping the button from getting dressed. Appreciate so much the attentiveness.

1 year ago

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Verified Customer

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Karin Monday Orlando, FL

Seems to be working well. Apparently my stepdad pushed the button accidentally while sleeping. You responded quickly, although it was a false alarm. Thank you.

2 years ago

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Verified Customer

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Carol A. Ryan Thousand Oaks, CA

In the past I wore a 2g alert on my jeans belt loop. Your 4g new alert had a pendant or watch band. Had my son create an attachment so I could continue wearing the unit (the one that charges) connected to my belt loop.

2 years ago

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Verified Customer

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frank williamson Buckeye, AZ

we inadvertently pushed the emergency button and did not get an instant result. it took over a minute for them to respond and ask if there was an emergency and what it was. a minute is a long time waiting.

2 years ago

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Verified Customer

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Elizabeth Pruitt Chippewa Lake, OH

The device is responsive but it doesn't always disengage after being acknowledge but is annoyingly repeating itself over and over...very upsetting for an octogenarian. Also, the device itself falls off the cord regularly if bumped causing unnecessary activation. It could easily be lost or broken because the latch is not secure.

2 years ago

Reply from One Call Alert

Hi Elizabeth, We received your review and we apologize for any inconvenience you have experienced with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about these concerns. Our Technical Support team would be happy to review the equipment with you and provide any replacements needed. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Feb. 2nd, 2022

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Verified Customer

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Elaine Potucek Waseca, MN

i haven't had this for a long time but i sure feel safer having this alarm button that i wear around my neck. also I like that they notify me when the battery goes dead.

2 years ago

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Verified Customer

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Jerry W. Robbins Ocala, FL

We've only had the occassion to use it twice, but it was a relief to know if something happened to my mom, like if she fell, we would be notified right away.

2 years ago

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Verified Customer

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Rick Muncie, IN

We have a real sense of comfort knowing that the system is functioning properly and keeping my wife secure while I run errands. It was simple and quick to set up.

2 years ago

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Verified Customer

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Barrett C Hanson Charlottesville, VA

Very prompt responses from activation to first attempt to contact the patient, even though it was a false alarm, that was handled very professionally.

2 years ago

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Verified Customer

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Belinda waggoner Spencer, IN

Always available for any ? We have. My mom has hit button on accident. One call alert is verynprompt concerned and make sure that there is not a 911 alert

2 years ago

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Verified Customer

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Linda Wiblin Lake Placid, FL

I have never had to call them for help. I did a test because our power had been going off and on and I needed to be sure I was still connected to them. They were very nice.

2 years ago

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Verified Customer

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Crystal Wright Hickory, NC

The watch was too snug on my moms arm and they sent they the necklace right away for here to use. Also answered all of my moms questions. Very friendly and knowlegaable!

2 years ago

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Verified Customer

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Carolyn Funderburk Clover, SC

They detected my mothers first fall called all as directed and ER team was to her home very quickly. Very impressed. Very nice customer service as well

2 years ago

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Verified Customer

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Alvin Costa Lodi, CA

They make it simple no contract equipment has came a long ways waterproof now I can sleep at night knowing my dad is safe The people they are there in minutes

2 years ago

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Verified Customer

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Caron Knauer Long Island City, NY

The staff at One Call Alert are highly trained, responsive, considerate, and patient. They have given us complete trust that our mother is in highly competent hands!

3 years ago

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Verified Customer

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Arno R Kracht Saint Louis, MO

Excellent sales presentation, easy-to-install, quick response (I'm a klutz, and set it off accidentally!) I've already recommended the product/service to family and friends.

3 years ago

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Verified Customer

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Debbie Buckley, WA

They were great in their customer service when initial contact made and great follow up when ready to order. Equipment came timely and easy to understand for set-up.

3 years ago

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Verified Customer

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Anonymous New Brighton, PA

My sister has this device and when she used it they responded quickly and took care of everything. It's a very convenient device that she can wear like a bracelet. It makes you feel comfortable.

3 years ago

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Verified Customer

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Julie Lordsburg, NM

I've had a few glitches with my device as they will either call me back too much or not call me back when the button is activated. Other than that, everything has been good with it and the device works well.

3 years ago

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Verified Customer

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Carole Burke Statesville, NC

I am very satisfied with One Call Alert. The fall alert went off when I leaned over to get something off the floor, so I feel sure that it will go off if I fall.

3 years ago

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Verified Customer

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Roberta

The quality is great. I have the wristband. I don’t like that I have to carry an additional item but they are always there and wonderful with customer service.

3 years ago

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Anonymous

Always prompt and on time called family members. I used it when I fell and broke a leg and the people were here immediately at five o’clock on a Sunday morning.

3 years ago

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Verified Customer

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Edward Kunkletown, PA

So far we like it. We haven’t had any problems with it yet. The associates are trying well and have knowledge able the product and know how to deal with customers.

3 years ago

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Verified Customer

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Cecelia Waukegan, IL

As a whole I like the device though it is kind of sensitive and you have to be careful. Whoever is on the other line is really helpful and makes sure everything is okay.

3 years ago

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Verified Customer

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Arthur Jesup, GA

I like it because it is convenient. I carry it around with me. I live in the country and they can alert people that are needed so that is good for me.

3 years ago

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Verified Customer

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Terry Danbury, CT

I like the price. There are some more expensive but this one works fine. I feel safe that I can have help if anything happens no matter where I am. I like the wrist watch.

3 years ago