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One Call Alert

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7.7

Overall Score

LAST UPDATED: September 15th, 2022

One Call Alert offers in-home services for those with a traditional landline, those without a landline, and mobile services for those traveling or needing protection on the go.

One Call Alert has active partnerships with renowned organizations such as the American Diabetes Association and the Mended Hearts Foundation. The company was cited by Consumer's Digest as a Top Value Brand for emergency response systems.

You can find One Call Alert reviews below if you want to learn about customer satisfaction or continue reading our One Call Alert review.

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The Good

  • Company Endorsements
  • No Upfront Fees or Minimum Service Contract
  • Affordable Plans
  • Connect Premium Protection
  • Positive One Call Alert Reviews

Company Endorsements

One Call Alert is widely recognized for the quality of service, excellence in customer support, top-of-the-line equipment, and affordable pricing options. Some companies that have specifically endorsed One Call Alert are The American Diabetes Foundation, American Medical ID, The Mended Hearts, and The National Association of EMS Educators.

No Upfront Fees or Minimum Service Contract

New customers are not charged any upfront fees, making activation and equipment completely free. There is also no minimum service contract. The company offers discounted pricing for those customers purchasing multiple months of service. Billing is paid in advance and via credit card.

In addition to discounting the monthly fee, One Call Alert offers bonuses to customers for longer terms, such as a free pendant or bracelet for those who purchase a quarterly or annual membership. Annual subscribers also receive a free lockbox.

Affordable Plans

One Call Alert has five affordable plans for its customers to choose from. These include in-home medical alert systems as well as mobile medical alert devices you can take with you anywhere.

All of One Call Alert's plans include a lifetime price guarantee, water-resistant equipment, and an option to purchase automatic fall detection (fall detection not available for the In-Home Wireless plan) for an extra $10 per month.

You don't have to pay equipment or activation fees, and there is no long-term contract required. Plans are month-to-month, but you can receive a discount if you pay quarterly, semi-annually, or annually.

It's convenient and impressive that One Call Alert is completely transparent about its plans and services — many medical alert companies won't include pricing and plan information on their websites.

Here is a breakdown of One Call Alert's offered packages and pricing breakdowns based on the type of payment plan you opt for:

  In-Home Landline In-Home Wireless Complete Protection Mobile On-the-Go Mobile Double
Monthly $24.95 $19.95 $41.95 $37.95 $44.95
Quarterly $74.85 $98.85 $119.85 $104.85 $128.85
Semi-Annual $137.70 $179.70 $221.70 $197.70 $239.70
Annual $275.40 $359.40 $443.40 $359.40 $479.40

In-Home Landline

If you're interested in medical alert protection just around the home, this landline package is a convenient option. The package comes with a traditional medical alert system with a base unit and wearable device that functions as a medical alert pendant you keep around your neck. Since this medical alert system only functions in the home, it does not include GPS tracking.

The system has a built-in speaker and a 32-hour backup battery in case there is a power outage or the system is accidentally unplugged. The medical alert system has a range of 1,300 feet, which is impressive and on the higher end of medical alert ranges. Even though the medical alert system only functions within the home, with such a lengthy range, it's still giving users extensive medical alert coverage.

As with all of One Call Alert's packages, it includes free shipping, free equipment, no long-term contracts, and no activation fee. 

In-Home Wireless

This is an in-home medical alert system that is best for customers who want protection around their homes since it does not include GPS tracking. Unlike some other medical alert systems, One Call Alert equipment does not require a landline phone or internet since it functions on a cellular connection. The system functions off of At&T's nationwide network, which is included in this One Call Alert plan.

The alert pendant has a battery life of up to five years, and when the battery is running low, One Call Alert will immediately send out a replacement button. The battery life for the base station lasts up to 32 hours if it becomes unplugged, so make sure it is plugged in at all times to avoid battery failure.

The In-Home Wireless service comes with a help button, your choice of a pendant or wristband, and 24/7 emergency monitoring. Lastly, the In-Home Wireless plan is one of two that has medication reminders.

Keep in mind this is the only One Call Alert package that doesn't allow you to add fall detection. 

Complete Protection

One Call Alert's most popular package is its Complete Protection plan. This medical alert plan is most appealing to customers who want protection at home and do not own a landline phone. The Complete Protection medical alert system functions on a cellular connection.

Similar to the In-Home package, the Complete Protection's medical alert system can function for up to 32 hours if unplugged or in the case of a power outage. The medical alert button has a charge of up to five years and when the battery is running low, One Call Alert will send you a new help button without you having to do anything. Numerous customer reviews note appreciation that they never have to worry about the low battery because One Call Alert is always on top of sending a replacement in time.

Complete Protection includes 24/7 monitoring, a medical alert button, and your choice of wearable medical alert devices. You can upgrade to fall detection for $10 extra per month. This package also includes optional medication reminders.

Mobile On-the-Go

One added feature Mobile On-the-Go includes that the other packages don't is two-way communication. Two-way communication enables you to speak to One Call Alert's medical response center through your medical alert device's built-in microphone and speaker. If it's a minor issue and not a medical emergency, you can let the monitoring center know, and they will call your emergency contacts on file and go through the approval call protocol to get you the help you need.

This package also includes GPS tracking, which allows loved ones to find the medical alert owner's last known location.

You'll have 24/7 monitoring and a medical alert button you can wear as a wrist pendant or necklace. The mobile system takes four hours to fully charge, and the battery life lasts up to 32 hours. The device comes with a charging cradle so you can easily charge it every night if you prefer. The emergency button also comes with a low-battery indicator. It will be green on a full charge, amber on a moderate charge, and red on a low charge.

You can also upgrade this package to include optional fall detection for an additional $10 per month.

Mobile Double

The Mobile Double package is the same as the Mobile On-the-Go plan except there are two mobile medical alert devices rather than one. This is for customers who have two people living at the same address who both want medical alert protection.

This plan comes with two water-resistant emergency buttons with GPS tracking and two-way communication with built-in speakers. You still don't need to purchase equipment for this package even though you're getting double the products. You also don't need a landline phone or internet in order for the devices to function.

This plan is great for spouses or just for two people residing at the same address who both want protection. It's not significantly more expensive than the original mobile plan, so it's comforting you don't have to pay too much extra for double household protection.

Connect Premium Protection

One Call Alert offers a protection plan called Connect Premium for $5 per month. The company does not provide any equipment warranty so this plan is a great way to protect yourself from lost or damaged equipment fees that can cost up to $650. 

Connect Premium also gives you a price lock guarantee for two years from the first day of service. Other perks include discounts on OneCallAlert services such as 25 percent off the cost of the Fall Button and 30 extra pings per month if you have the GPS enabled system. 

Positive One Call Alert Reviews

One Call Alert reviews are extremely positive, giving the medical alert provider a high star rating. With the vast majority of its reviews being five stars, customers highlight the company as a trusted medical alert service with quick response times and helpful staff.

For example, Stella Dunavin from Monette, Arkansas noted in her customer review: "Haven't had to use it yet. Accidentally dropped the fall button and someone responded right away. Customer service is very helpful."

Many consumers also note the company is great about contacting users when the battery is low on their device, so they don't have to worry about the battery dying unexpectedly and leaving them unprotected.

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The Bad

  • Shorter Battery Life
  • Limited Warranty Information

Shorter Battery Life

Another downside is the overall battery life is significantly less than that of some of One Call Alert's competitors. The company's alert base station backup battery can last up to 32 hours. This sounds substantial, but other medical alert companies often have battery lives up to 72 hours.

Limited Warranty Information

One Call Alert states that your base unit and pendant are protected under warranty and that they will be replaced at no cost under normal "wear and tear" conditions. The company website also explains that customers can find more information by calling a customer representative or seeing the Terms and Conditions Agreement.

However, we could not find the Terms and Conditions Agreement on One Call Alert's website. You'll need to contact the company for additional information.

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The Bottom Line

One Call Alert is a viable option when shopping for a medical alert monitoring service. The company offers solid products at an affordable price and has received several professional endorsements.

The lifetime price guarantee is a benefit, along with the lack of activation and equipment fees. One Call Alert also offers an equipment warranty for anything that falls under typical "wear and tear" conditions. However, information about the warranty is not online, so you'll need to contact a company representative to receive further information.

If you're interested in learning more about the company, you can find One Call Alert reviews below. One Call Alert has hundreds of reviews with more than a 4.5/5 average star rating. With such positive feedback from customers, we can highly recommend One Call Alert as a trusted medical alert service. A few of the highlights from customers include quick response times, excellent customer service, and quality equipment. 

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One Call Alert Frequently Asked Questions

How does One Call Alert work?

One Call Alert offers in-home and mobile medical alert systems. These systems can be used to protect you or your loved one in the event of any emergency. When you receive your system, you can set it up by plugging it in and pressing the Help button to test. All of the One Call Alert systems provide help in three easy steps: 1. Press the button on your system or base unit 2. Speak with an emergency operator 3. Wait for the emergency response team to arrive If you have automatic fall detection, you don’t have to worry about pressing a button if you happen to fall and need help. The system automatically sends an alert to the emergency call center and connects you with an operator. Operators will do their best to verify that the customer needs help before contacting emergency responders. This reduces the number of false alarms.

What is One Call Alert’s cancellation policy?

You can cancel at any time by notifying customer service and mailing back all of your equipment. One Call Alert does not have any cancellation fees. The company will refund any unused service charges that remain after your system is returned. After the first 30 days, the initial processing fees and shipping charges are nonrefundable.

Does One Call Alert offer automatic fall detection?

One Call Alert offers fall detection for an additional $10 per month on all of its systems except the In-Home Landline. Individuals who request this service will receive a fall detection pendant in the mail. The pendant senses any quick downward motion as a fall and contacts the emergency center within seconds. An operator will send for help if they don’t receive a response within the next minute or so.

Does One Call Alert offer a money-back guarantee?

One Call Alert offers a 30-day money-back guarantee for new customers. New customers can receive a full refund if they return all their equipment within 30 days of receiving it.

How can I contact One Call Alert customer service?

You can contact One Call Alert by calling the company support line or sending an email. The phone number has three different extensions for technical support, billing, and customer service. You can also start a live chat by navigating to the Contact page on the company website.

Are One Call Alert’s devices waterproof?

All OneCallAlert wearable medical alert devices are completely waterproof. The All-in-One system does not come with a wrist button or pendant, but the device is water resistant and can be worn in the shower.

How much does One Call Alert cost?

Customers can get a medical alert system for as low as $22.95 per month with the In-Home Landline system. The cost for a One Call Alert system varies based on the type of system and the payment plan. One Call Alert does not charge for equipment, so you’ll only pay for monthly monitoring and additional services such as fall detection, Connect Premium, and/or medication reminders.
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One Call Alert

Over the last two decades, many thousands of physicians, nurses, pharmacists and medical educators from across the country have recommended and entrusted us with their patients.

One Call Alert offers seniors the opportunity to live independent lives with the safety and security of knowing that in an emergency, medical assistance is just a push of a button away.

If you need assistance, simply press your button and we will get you the help you need - 24 hours a day, 365 days a year.

Speak with a trained emergency operator. A friendly and professional operator will answer your call - never an automated system.

With our personalized service, you choose who we contact first: family, friends, neighbors, or local emergency responders.

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bestcompany guarantee

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $200. Yes, it's really that simple.

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Star Rating

4.6

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842 Reviews

Review Breakdown

5 grade

75%

4 grade

13%

3 grade

8%

2 grade

2%

1 grade

2%

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Value

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Dan Clark Raleigh, NC

It seems reliable, waterproof, says it's effective in all 50 states. Seems to be a very sensitive and it times alarms the phone it's not anything just a slight bump of the "fob". Seems overly sensitive which is a little annoying but better than not being sensitive enough I guess. Who pays for EMS if it's necessary that they are called question?

2 weeks ago

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Reply from One Call Alert

Hi Dan, We received your review and we apologize for the issues you are experiencing due to the false alarms. And any fees that are incurred with your local authorities, would not be charged through MobileHelp. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At OneCallAlert we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Sep. 16th, 2022

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Laurie Kyle Plano, TX

Way too many false alarms. You barely can touch the necklace device without setting it off. The response team has always been polite, but it's just way too sensitive.

2 months ago

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Reply from One Call Alert

Hi Laurie, We have received your review; we are happy to see that you have been staying safe and that these have only been false alarms. But we certainly apologize for any inconvenience the incidents have caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to cancel false alarms caused by the automatic fall detection. Please let us know if you have any additional questions or concerns that we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 800-913-9098 Option 1 for Technical Support. Thank you for being the most valued part of our OneCallAlert family.

Aug. 5th, 2022

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Shirley Long Palm City, FL

I was testing my One Call as instructed and pressed the button and nothing happened! I then dropped it from shoulder and received an automated response.. I'm concerned that there was no response from One Call when I pressed the button!

7 months ago

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Reply from One Call Alert

Hi Shirley, We received your review and we apologize for any issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team about this concern, we would be happy to have one of our representatives give you a call to help test the equipment and make sure everything is working. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Mar. 4th, 2022

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John Dudis Saint George, UT

Problems with battery charge. After taking pendant off of charging cradle it dies (shows low power) in a matter of hours.

3 months ago

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Reply from One Call Alert

Hi John, We received your review and we apologize for any issues you are experiencing with the battery life. If you have not yet had a chance to speak with our Technical Support team about this issue, we would be happy to have one of our representatives give you a call to assist with any equipment replacements needed. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Jun. 25th, 2022

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Sharon L Burrows Spencerport, NY

the device is called "micro" but it is much larger than something I would call micro. The strap that holds it is too short - needs to be longer. If I want a longer string I have to buy it myself.

7 months ago

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Reply from One Call Alert

Hi Sharon, We received your review and we apologize for any inconvenience you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team about this concern, we would be happy to have one of our representatives give you a call to discuss any alternatives options that may better suite your needs. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Feb. 21st, 2022

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Mary T Phillips Fort Worth, TX

My mom fell on july 10 and the alarm pendant did not go off and she died 6 days later

2 months ago

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Reply from One Call Alert

Hi Mary, We received your review, and we are sorry to hear that your mother has passed away. We offer our sincerest condolences during this difficult time. We apologize if there were any issues with our system at the time of this incident, and we would like to contact you for further assistance with the account. What would be the best number for us to reach you on? Please do not hesitate to give us a call. You can reach us directly at 800-913-9098 Option 1. We look forward to speaking with you soon.

Aug. 5th, 2022

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Devoid Nuevo, CA

It was more complicated than expected. Lots of information needed and forms. Key lock is very large and heavy and hard to open, and you need to leave a code for someone to remember to even unlock it to gain access to your home. It took me 20 minutes to figure out how to open the lock. Could be dead inside by then.

2 years ago

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Reply from One Call Alert

Thank you for your feedback! We are sorry to hear that you found the system complicated, if you would like assistance with testing the system or any questions answered, just give us a call. We are happy to help! Emergency personnel are knowledgeable & skilled with using lock boxes and the code and location of the lock box is provided to them when they are sent out during an emergency. If you need any further assistance, please don't hesitate to contact us at 877-827-6207. We appreciate your business and giving us the opportunity to keep you safe!

Jul. 10th, 2020

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Susan Flowery Branch, GA

I hit it by mistake once and it took a long time for the call. It took a couple of minutes. They weren't right there 8 alerts. I like it's little and I can go in the shower with you and everywhere you go.

2 years ago

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Reply from One Call Alert

We would be happy to review the alarm that you mentioned and the time you waited for an operator. Please give us a call at 800-931-9098. We look forward to speaking to you soon!

Jun. 25th, 2020

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Faye Keeton Geneva, AL

Because my mom hit the button by accident and no one called me . I thought someone was supposed to call me if it went off . Confused !

11 months ago

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Reply from One Call Alert

Hi Faye, We received your review and we are sorry to hear that you were not notified for the false alarm. We would like to contact you to further assist with resolving this issue. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Nov. 4th, 2021

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David Bellevue, NE

I have received no support at all. I am still trying to find out what I have to do to set it up. It is doing me no good. I would be much happier with feedback to set it up.

2 years ago

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Reply from One Call Alert

Give us a call! We would be happy to assist you with testing your equipment. With your system, there should have been a quick start guide included in the box, which provides steps to get started, as well as, provides our phone number for Tech Support. Tech Support is more than happy to assist you with setting up your service, please dial 800-931-9098, M-F 8am-8pm EST & Sat/Sun 9am-6pm EST.

Sep. 28th, 2020

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Danielle Kley Newark, DE

The service was fine, we always received timely notification calls when my Mother in law pressed her button. However, customer service is lacking. We cancelled the service because the insurance company provided a device at no cost to my mother in law. We returned all equipment but were still charged for services weeks later. Customer service was not helpful, they claim that they did not receive all components. So, due to human error on their part, my 84 year old mother in law, is now out $272.

1 year ago

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Reply from One Call Alert

Hi Danielle, We received your review and would like to apologize for any inconvenience that you and your mother in law have experienced. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure that you have received nothing less. What would be the best number to reach you on? You can also reach us directly by dialing 800-913-9098 Option 3. We look forward to speaking with you.

Feb. 11th, 2021

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Jennifer Kirschenman Eureka, SD

Sends messages to everyone on list ALL at once instead of 1 at a time. Even with false alarms. Parents won't use for that reason.

1 year ago

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Reply from One Call Alert

Hi Jennifer, We received your review and we definitely understand your concern. At OneCallAlert your safety is our number one priority. In case of an emergency alert, the emergency contacts on your list are called one my one until someone is reached and notified of the incident. Text message and email notifications can also be set up for these contacts, however these would be automated messages that all contacts would receive. Contacts that prefer not to receive a text or email can opt out of this feature. We would be more than happy to further assist with any additional questions or concerns you may have. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 3 for Customer Service. We look forward to speaking with you soon.

Aug. 16th, 2021

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Mary Ann Stulz Newport, KY

I would like to do a test on my pager, but One Time Alert said that I can not. I did the initial testing, but then no other testing is allowed?

1 year ago

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Reply from One Call Alert

Hi Mary Ann, We received your review and we apologize if there was any confusion. Our systems can definitely be tested at any time. We are glad to see that our Technical Support team was able to connect with you regarding this inquiry. At OneCallAlert we pride ourselves in providing a great experience to all our customers. If any assistance is needed with the equipment, please do not hesitate to contact us by dialing 800-913-9098, Option 1 for Technical Support. Thank you for being a valued part of the OneCallAlert family.

Apr. 24th, 2021

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Sandra Hardenbrook

Can't get the lock box to work. Need the company to text me the code.

5 months ago

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Reply from One Call Alert

Hi Sandra, We received your review and we apologize for any difficulties you are experiencing with the lockbox. If you have not yet had a chance to speak with our Technical Support team about this concern, we would be happy to have one of our representatives give you a call to help resolve this issue. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Apr. 8th, 2022

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Michael Ball Ground, GA

It doesn't work in my home. The red light is on all the time and I've got to drive three miles away for it to work.

3 years ago

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M. Joyce Stinson Gainesville, FL

To many parts too large. Not convenient. Lights are too bright.

2 years ago

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Reply from One Call Alert

We are sorry to hear that you are not satisfied with the product. We have attempted to contact you several times, but have not been able to reach you. We would love to speak to you, so that we can complete your profile and go over the equipment that you received. Please give us a call at 800-931-9098.

Jun. 25th, 2020

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Mare LOFTUS Edgewater, MD

I get a lot of mistakes. Alarm goes off by error.

1 year ago

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Reply from One Call Alert

Hi Marie, We received your review and we would like to apologize for any inconvenience you are experiencing with the equipment. We would like to contact you for further assistance with this. Our Technical Support team will be able to advise on best practices for avoiding false alarms, and provide you with any equipment replacement needed. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

May. 26th, 2021

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Guthrie Riley Sheboygan, WI

We had this for 5 months and 2 alarms stopped working. Sent them back and got a refund.

4 years ago