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One Call Alert

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7.7

Overall Score

LAST UPDATED: September 15th, 2022

One Call Alert offers in-home services for those with a traditional landline, those without a landline, and mobile services for those traveling or needing protection on the go.

One Call Alert has active partnerships with renowned organizations such as the American Diabetes Association and the Mended Hearts Foundation. The company was cited by Consumer's Digest as a Top Value Brand for emergency response systems.

You can find One Call Alert reviews below if you want to learn about customer satisfaction or continue reading our One Call Alert review.

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The Good

  • Company Endorsements
  • No Upfront Fees or Minimum Service Contract
  • Affordable Plans
  • Connect Premium Protection
  • Positive One Call Alert Reviews

Company Endorsements

One Call Alert is widely recognized for the quality of service, excellence in customer support, top-of-the-line equipment, and affordable pricing options. Some companies that have specifically endorsed One Call Alert are The American Diabetes Foundation, American Medical ID, The Mended Hearts, and The National Association of EMS Educators.

No Upfront Fees or Minimum Service Contract

New customers are not charged any upfront fees, making activation and equipment completely free. There is also no minimum service contract. The company offers discounted pricing for those customers purchasing multiple months of service. Billing is paid in advance and via credit card.

In addition to discounting the monthly fee, One Call Alert offers bonuses to customers for longer terms, such as a free pendant or bracelet for those who purchase a quarterly or annual membership. Annual subscribers also receive a free lockbox.

Affordable Plans

One Call Alert has five affordable plans for its customers to choose from. These include in-home medical alert systems as well as mobile medical alert devices you can take with you anywhere.

All of One Call Alert's plans include a lifetime price guarantee, water-resistant equipment, and an option to purchase automatic fall detection (fall detection not available for the In-Home Wireless plan) for an extra $10 per month.

You don't have to pay equipment or activation fees, and there is no long-term contract required. Plans are month-to-month, but you can receive a discount if you pay quarterly, semi-annually, or annually.

It's convenient and impressive that One Call Alert is completely transparent about its plans and services — many medical alert companies won't include pricing and plan information on their websites.

Here is a breakdown of One Call Alert's offered packages and pricing breakdowns based on the type of payment plan you opt for:

  In-Home Landline In-Home Wireless Complete Protection Mobile On-the-Go Mobile Double
Monthly $24.95 $19.95 $41.95 $37.95 $44.95
Quarterly $74.85 $98.85 $119.85 $104.85 $128.85
Semi-Annual $137.70 $179.70 $221.70 $197.70 $239.70
Annual $275.40 $359.40 $443.40 $359.40 $479.40

In-Home Landline

If you're interested in medical alert protection just around the home, this landline package is a convenient option. The package comes with a traditional medical alert system with a base unit and wearable device that functions as a medical alert pendant you keep around your neck. Since this medical alert system only functions in the home, it does not include GPS tracking.

The system has a built-in speaker and a 32-hour backup battery in case there is a power outage or the system is accidentally unplugged. The medical alert system has a range of 1,300 feet, which is impressive and on the higher end of medical alert ranges. Even though the medical alert system only functions within the home, with such a lengthy range, it's still giving users extensive medical alert coverage.

As with all of One Call Alert's packages, it includes free shipping, free equipment, no long-term contracts, and no activation fee. 

In-Home Wireless

This is an in-home medical alert system that is best for customers who want protection around their homes since it does not include GPS tracking. Unlike some other medical alert systems, One Call Alert equipment does not require a landline phone or internet since it functions on a cellular connection. The system functions off of At&T's nationwide network, which is included in this One Call Alert plan.

The alert pendant has a battery life of up to five years, and when the battery is running low, One Call Alert will immediately send out a replacement button. The battery life for the base station lasts up to 32 hours if it becomes unplugged, so make sure it is plugged in at all times to avoid battery failure.

The In-Home Wireless service comes with a help button, your choice of a pendant or wristband, and 24/7 emergency monitoring. Lastly, the In-Home Wireless plan is one of two that has medication reminders.

Keep in mind this is the only One Call Alert package that doesn't allow you to add fall detection. 

Complete Protection

One Call Alert's most popular package is its Complete Protection plan. This medical alert plan is most appealing to customers who want protection at home and do not own a landline phone. The Complete Protection medical alert system functions on a cellular connection.

Similar to the In-Home package, the Complete Protection's medical alert system can function for up to 32 hours if unplugged or in the case of a power outage. The medical alert button has a charge of up to five years and when the battery is running low, One Call Alert will send you a new help button without you having to do anything. Numerous customer reviews note appreciation that they never have to worry about the low battery because One Call Alert is always on top of sending a replacement in time.

Complete Protection includes 24/7 monitoring, a medical alert button, and your choice of wearable medical alert devices. You can upgrade to fall detection for $10 extra per month. This package also includes optional medication reminders.

Mobile On-the-Go

One added feature Mobile On-the-Go includes that the other packages don't is two-way communication. Two-way communication enables you to speak to One Call Alert's medical response center through your medical alert device's built-in microphone and speaker. If it's a minor issue and not a medical emergency, you can let the monitoring center know, and they will call your emergency contacts on file and go through the approval call protocol to get you the help you need.

This package also includes GPS tracking, which allows loved ones to find the medical alert owner's last known location.

You'll have 24/7 monitoring and a medical alert button you can wear as a wrist pendant or necklace. The mobile system takes four hours to fully charge, and the battery life lasts up to 32 hours. The device comes with a charging cradle so you can easily charge it every night if you prefer. The emergency button also comes with a low-battery indicator. It will be green on a full charge, amber on a moderate charge, and red on a low charge.

You can also upgrade this package to include optional fall detection for an additional $10 per month.

Mobile Double

The Mobile Double package is the same as the Mobile On-the-Go plan except there are two mobile medical alert devices rather than one. This is for customers who have two people living at the same address who both want medical alert protection.

This plan comes with two water-resistant emergency buttons with GPS tracking and two-way communication with built-in speakers. You still don't need to purchase equipment for this package even though you're getting double the products. You also don't need a landline phone or internet in order for the devices to function.

This plan is great for spouses or just for two people residing at the same address who both want protection. It's not significantly more expensive than the original mobile plan, so it's comforting you don't have to pay too much extra for double household protection.

Connect Premium Protection

One Call Alert offers a protection plan called Connect Premium for $5 per month. The company does not provide any equipment warranty so this plan is a great way to protect yourself from lost or damaged equipment fees that can cost up to $650. 

Connect Premium also gives you a price lock guarantee for two years from the first day of service. Other perks include discounts on OneCallAlert services such as 25 percent off the cost of the Fall Button and 30 extra pings per month if you have the GPS enabled system. 

Positive One Call Alert Reviews

One Call Alert reviews are extremely positive, giving the medical alert provider a high star rating. With the vast majority of its reviews being five stars, customers highlight the company as a trusted medical alert service with quick response times and helpful staff.

For example, Stella Dunavin from Monette, Arkansas noted in her customer review: "Haven't had to use it yet. Accidentally dropped the fall button and someone responded right away. Customer service is very helpful."

Many consumers also note the company is great about contacting users when the battery is low on their device, so they don't have to worry about the battery dying unexpectedly and leaving them unprotected.

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The Bad

  • Shorter Battery Life
  • Limited Warranty Information

Shorter Battery Life

Another downside is the overall battery life is significantly less than that of some of One Call Alert's competitors. The company's alert base station backup battery can last up to 32 hours. This sounds substantial, but other medical alert companies often have battery lives up to 72 hours.

Limited Warranty Information

One Call Alert states that your base unit and pendant are protected under warranty and that they will be replaced at no cost under normal "wear and tear" conditions. The company website also explains that customers can find more information by calling a customer representative or seeing the Terms and Conditions Agreement.

However, we could not find the Terms and Conditions Agreement on One Call Alert's website. You'll need to contact the company for additional information.

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The Bottom Line

One Call Alert is a viable option when shopping for a medical alert monitoring service. The company offers solid products at an affordable price and has received several professional endorsements.

The lifetime price guarantee is a benefit, along with the lack of activation and equipment fees. One Call Alert also offers an equipment warranty for anything that falls under typical "wear and tear" conditions. However, information about the warranty is not online, so you'll need to contact a company representative to receive further information.

If you're interested in learning more about the company, you can find One Call Alert reviews below. One Call Alert has hundreds of reviews with more than a 4.5/5 average star rating. With such positive feedback from customers, we can highly recommend One Call Alert as a trusted medical alert service. A few of the highlights from customers include quick response times, excellent customer service, and quality equipment. 

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One Call Alert Frequently Asked Questions

How does One Call Alert work?

One Call Alert offers in-home and mobile medical alert systems. These systems can be used to protect you or your loved one in the event of any emergency. When you receive your system, you can set it up by plugging it in and pressing the Help button to test. All of the One Call Alert systems provide help in three easy steps: 1. Press the button on your system or base unit 2. Speak with an emergency operator 3. Wait for the emergency response team to arrive If you have automatic fall detection, you don’t have to worry about pressing a button if you happen to fall and need help. The system automatically sends an alert to the emergency call center and connects you with an operator. Operators will do their best to verify that the customer needs help before contacting emergency responders. This reduces the number of false alarms.

What is One Call Alert’s cancellation policy?

You can cancel at any time by notifying customer service and mailing back all of your equipment. One Call Alert does not have any cancellation fees. The company will refund any unused service charges that remain after your system is returned. After the first 30 days, the initial processing fees and shipping charges are nonrefundable.

Does One Call Alert offer automatic fall detection?

One Call Alert offers fall detection for an additional $10 per month on all of its systems except the In-Home Landline. Individuals who request this service will receive a fall detection pendant in the mail. The pendant senses any quick downward motion as a fall and contacts the emergency center within seconds. An operator will send for help if they don’t receive a response within the next minute or so.

Does One Call Alert offer a money-back guarantee?

One Call Alert offers a 30-day money-back guarantee for new customers. New customers can receive a full refund if they return all their equipment within 30 days of receiving it.

How can I contact One Call Alert customer service?

You can contact One Call Alert by calling the company support line or sending an email. The phone number has three different extensions for technical support, billing, and customer service. You can also start a live chat by navigating to the Contact page on the company website.

Are One Call Alert’s devices waterproof?

All OneCallAlert wearable medical alert devices are completely waterproof. The All-in-One system does not come with a wrist button or pendant, but the device is water resistant and can be worn in the shower.

How much does One Call Alert cost?

Customers can get a medical alert system for as low as $22.95 per month with the In-Home Landline system. The cost for a One Call Alert system varies based on the type of system and the payment plan. One Call Alert does not charge for equipment, so you’ll only pay for monthly monitoring and additional services such as fall detection, Connect Premium, and/or medication reminders.
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One Call Alert

Over the last two decades, many thousands of physicians, nurses, pharmacists and medical educators from across the country have recommended and entrusted us with their patients.

One Call Alert offers seniors the opportunity to live independent lives with the safety and security of knowing that in an emergency, medical assistance is just a push of a button away.

If you need assistance, simply press your button and we will get you the help you need - 24 hours a day, 365 days a year.

Speak with a trained emergency operator. A friendly and professional operator will answer your call - never an automated system.

With our personalized service, you choose who we contact first: family, friends, neighbors, or local emergency responders.

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bestcompany guarantee

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $200. Yes, it's really that simple.

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Star Rating

4.6

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842 Reviews

Review Breakdown

5 grade

75%

4 grade

13%

3 grade

8%

2 grade

2%

1 grade

2%

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Keith Robinson Wilmington, NC

Overall , very happy with One Call. There is one slight change I would make. The shoe string necklace is a little short. I think a lanyard with the word one Call would be better. Especially if the length is made to adjust to short or long. I cut my necklace / shoe string down to a small loop that I attached to a lanyard with longer length that is easier to get over my head.

3 months ago

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Dan Wandell

I ordered the One Call Alert system for my father who is living alone. This system has all of the features that I believe are important for this type of product. I especially like the fall detection feature that automatically notifies the call center of a fall. This is superior to systems that require the user to push a button to make the alert. The two way communication works well. I like the GPS tracking capability and the family notification feature. One area of improvement is with the battery life. The charge does not last very long, and there are many occasions where it shuts down without my father realizing it.

5 months ago

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Amy Underhill Heber City, UT

The system works well. The only confusion comes with the mobile unit. To confusing for my mom when she leaves the house”which necklace button should I wear??

2 months ago

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IRENE TEBO Claremont, NH

We are new to One Call - 1st time for my Mom. This is our 3rd unit in less then a month. The customer service has been great once you can get through to a human. The unit itself has given us a connection problem . This 3rd one at this moment is working. I do appreciate the messages I receive through texts.

4 months ago

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Bette Jo Stiles

I've gotten some voice activated calls saying a fall has been detected when all I did was lay my neck alert down on the counter in the bathroom and tried to cancel but ended up talking to a man and had to explain that I didn't fall down

5 months ago

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John Joseph Paul Warwick, RI

Excellent response, fast... typically around 30-60 seconds. I got the best package which even had the mobile on the go unit and full projection. My only issue is that I cannot even use the pendant... it goes off at the slightest movement it seems and paged emergency each time I merely rolled over in bed, and I've tried it several times... it went off without pressing the button and without falling or an abrupt jolt so I never use it unfortunately and always have to wear the wristband instead. Otherwise a great system and fairly priced.

7 months ago

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Bill Ragals Pleasantville, NY

Haad to exchange for the first pendant as it didn't work - replacement seems fine

2 weeks ago

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Alvin Stoneking Proctor, WV

I like the system alot for my mom. The only down fault I have is the button I'd to easily pressed by accident. My mom keeps bumping it to trigging alerts

3 months ago

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Sally Bowles Parrish, FL

The lanyards holding the fall detect button gets soaked when I take a shower. It took me 2 calls to customer service to get a replacement. One Call Alert does not have any plastic or waterproof lanyards.

4 months ago

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Susan Varon Taos, NM

It took me a while to know that I had to charge my device EVERY SINGLE DAY or a voice would surprise me with a reminder ... other than that, I am happy. Also I haven't had the device long enough to rate it for any of the items below, so bear that in mind with my rating!

8 months ago

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Nancy N Burnsville, MN

Very easy to get set up. Didn't give a 5 because the internet site is a little lacking in ease of use.

2 months ago

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Brad Neat Marathon, FL

I got this for my brother who lives in another state. I don't know enough about how it's working to give them a 5 although in dealing with them I've had great service.

4 months ago

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Michele Theresa Soulard Fairhaven, MA

They are respond quickly when alert is used. I had a false alarm for a "fall detected" while playing with my dog. They took the information and it was done.

4 months ago

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Carol A. Ryan Thousand Oaks, CA

In the past I wore a 2g alert on my jeans belt loop. Your 4g new alert had a pendant or watch band. Had my son create an attachment so I could continue wearing the unit (the one that charges) connected to my belt loop.

7 months ago

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frank williamson Buckeye, AZ

we inadvertently pushed the emergency button and did not get an instant result. it took over a minute for them to respond and ask if there was an emergency and what it was. a minute is a long time waiting.

8 months ago

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Rose

Shortly after I got my button I fell. Fortunately I was able to call for help and they answered and very shortly I had the ambulance at my door. It worked very well. I like everything about it except that over a year ago when I tested my device. I got a phone call from one of the people in charge telling me that they would have to be sending me a new battery or something like that for the button and I have never received it or heard anything more about it.

3 years ago

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Sandy Morris Oakhurst, CA

Good system. Fall sensor doesn't seem sensitive enough.

1 month ago

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Rose

I like that is does not have to be charge and they are always prompt and it seems to work really well and quickly the couple of times we have tested it. I dislike that they don’t talk through the pendant, you have to hear them from the box.

1 year ago

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Joan Santa Monica, CA

They’ve responded to any phone call I make. I like the security of knowing it is here, though I don’t know if they can hear my voice when I am in the shower and the alarm goes off so I will check that out to see if my voice carried to the machine to tell them if I need help or if it is a false alarm.

2 years ago

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Ingrid San Francisco, CA

My dad was laying down and when he got up he hit it by accident and they responded right away. He didn't understand what was going on but they called me right after and I was able to talk to a monitor and felt comfortable that when I'm not around they would understand and pick up. The device is sensitive.

2 years ago

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Anonymous Blue Springs, MO

I like the device. They told em to get online and fill something out and when I did it said it's out of order, so I called in after the third time I think and they said to wait until Wednesday. So I waited and I still can't get on.

2 years ago

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Flo McNichols Westlake, OH

I do not use, bought for my sister, she accidentally turned it on once but was able to stop it. I think she feels safer with it( she is not buying feel at least she can get help) gives me a bit of peace of mind . She has fallen and has broken both legs, wishi had gotten sooner.

2 years ago

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Colleen Morro Bay, CA

Tested it about three times and the fire department came out one time when I was out in the yard and pushed the button. It seems to be working. When I first ordered it wasn't delivered when it as supposed to and the sent the wrong button so that wasn't very good.

3 years ago

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Anonymous New Brighton, PA

My sister has this device and when she used it they responded quickly and took care of everything. It's a very convenient device that she can wear like a bracelet. It makes you feel comfortable.

1 year ago

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Julie Lordsburg, NM

I've had a few glitches with my device as they will either call me back too much or not call me back when the button is activated. Other than that, everything has been good with it and the device works well.

1 year ago

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Maria Keller Washington, PA

They are wonderful when you are in the home but things have advanced so much that it would be nice to have protection away from home too with a click of a button. I wish they could have a wrist band that could allow that.

3 years ago

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Lisa Davis Kountze, TX

I wish there was an alarm when it looses phone service. My Moms phone line went out yesterday. She had no phone service or One Call Service all day before we realized the phone line was out. Other than that, it's great.

3 years ago

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Bobby Edgewood, MD

The plastic breaks on the holder. They break off easy I keep going through them. When it goes of they are always there to ask me if I'm ok and take down my information to make sure I'm registered right.

3 years ago

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Anonymous Redmond, WA

The false alarms aren't too drastic but it's too easy to press the button. I only tested it and it worked fine. There are too many forms to fill out. I don't like all the forms. It should just be easy.

3 years ago

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Terry/Jessica Thornton, CO

Very early in the relationship but so far, the text reminders with the battery status have been great!

6 months ago

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Brad miller Springville, UT

I wish they would pick up the call faster sometimes it takes a few minutes for them to respond and that could make a difference

10 months ago

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Janet Dunbar Holgate, OH

So far we haven't had to use the button, thank goodness. But sometimes it goes off accidently and it makes mom nervous.

11 months ago

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Lori Cooper Mount Pleasant, MI

Well a cat of hers tested it out and my mom talked to the call alert on speaker.Just hoping cat doesn't do it when she's not home or when she's sleeping...

2 months ago

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Dianne Wallingford, CT

Customer service is very helpful. It was easy to set up. The response time is very quick when it thinks you fall and you can just tell them if it is a false alarm.

1 year ago

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Ella Brick, NJ

Alert volume from receiver is very low and when I was testing it with the tech he said that's the way the system is. Therefor there is no possible volume increase

2 years ago

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Annette Flat Rock, MI

The quality is good. I like the wristband other than the fact that it is really sweaty on my arm. The one time I used it, there were a few rings before they answered.

2 years ago

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Dolores A Surprenant Fredericksburg, VA

So far I have a few times leaned the wrong and set off the fall button when not needed. I feel more comfortable to have the plan, knowing someone is there to help.

2 years ago

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Robin

I like that it is one button and dislike that you can't adjust the volume. They've been responsive though I wish the response time was a little quicker.

3 years ago

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Sherry weygant Pasadena, MD

My father says it works well the response time is good

3 months ago

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Ruth L McCort Lake Worth, FL

Set-up was easy and customer service team is helpful and friendly. Device is also high-quality.

6 months ago

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Lisa Derry, NH

How can we deactivate the auto fall alert it goes off sometimes when it shouldn't

8 months ago

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Donald Stansbury

I have only used One Call Alert for a couple of months and so far i works perfectly. At least the weekly tests wor well and say everythingis okay. I wear the neck button in my apartment and when I go out anywhere. What I do not like is that I have to carry the main Alert system with me so I have GPS. Though small it is bulky and I have to carry it in my pants. I would prefer one unit around my neck rather than two in order to be safe outside. .

9 months ago

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Gary Hartley Yakima, WA

I had a fall the first week I had the one call. When the paramedics arrived my monitor was on the patio some 30 feet away

1 year ago

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GINNY HALE Dallas, TX

The system, product and team are great, BUT wearing the watch or necklace piece are so uncomfortable that I finally TAKE THEM OFF.

1 year ago

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Kelley Freeman Colchester, VT

Hard to give a complete rating. The person for whom this was purchased will not wear either device. This more part of her dementia than dislike.

1 year ago

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Peggy Steimel Kinsley, KS

The service getting the on call set up is so much better than trying g to cancel when your loved ones no longer needs the services.

1 year ago

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jim taylor Palm Bay, FL

Pleasant on the phone,accurate information, fair pricing. However, at night one fall alert took a long time to get answered.

1 year ago

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Tara

Customer service is pretty good. I haven’t had a hard time with having them explain it. I think it will be very helpful.

1 year ago

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Anonymous Naples, FL

Every time they think I’ve fallen, they call. The test was fine. The pendant gives false signals and it can be hard to use in the shower.

2 years ago

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anonymous Dover, DE

The staff is polite and willing to help. The band is convenient. I can wear it on my arm and go outside and I don't have to worry about it.

3 years ago