Sunrun Reviews

I have been a customer for almost 10 years, everything went well until 2 years ago, that my light bill started to go up because the panels were not working properly. I have been dealing with issue after issue and until today my panels are not working properly because Sunrun never have the parts or technicians to come fix them.. I am frustrated that I don't want the panels anymore.

Worst solar company ever! I've purchased multiple solar systems and they are the absolute worst. I had to use them with the purchase of a new home. They were way more expensive than others. The products they used were fine but their service is horrible. I received an email that my system was underperforming. They found my system wasn't communicating. I called their service department and they told me I didn't have a warranty. I had to go through three tiers of customer service and send them my contract for them to agree that I have a warranty. They said I had to sign an agreement to pay in the case that it was caused by physical damage but hat otherwise it would be covered by warranty. They got it communicating. Sent me a bill for $580 and refuse to acknowledge my warranty. I'm disputing it with BBB. They have multiple class action law suites against them. Stay away from them if you want someone that stands by their work.

Had a leak in the roof and my opinion it is due to the solar panels penetration. In the roof. They sent a young kid out to determine if it was because of the solar panels leaking. He was inexperienced didn’t not know what he was doing, and he wrote up a report that was not accurate. I tried to call back and they told me too bad so said you’re gonna have to get a roofer to come out and fix it yourself so I would recommend not doing this.

SunRun claims to monitor their system. My system was out of service for the better part of 2 months and they did not detect it. I did not observe my one bill from SRP was $550.00 until checking my bill for the current month and it was $615.00. Sun Run never discovered the problem, an electric company employee came to my house and said he was checking on a report. "He opened the breaker box and found the Solar main relay was completely melted into a blob of plastic. He called the issue into Sun Run. Three days later a Sun Run employee called me. I told him the problem and he asked me what size the relay was. Later that day they came out and changed the relay. The system worked again and my next billing was reasonable, however the next month was an out of sight $650.00. I called this in and after three days of getting "I will call you back phone message" I got an extremely disinterested lady who told me that there is a system wide replacement if the entire metal electrical panel for problems and mine will PROBABLY be the problem and we will have to get a permit to change it. When asked how long ? she said AS LONG AS 6 to 8 WEEKS BECAUSE THE LIST IS REAL LONG. When I pointed out that I am dealing with a failure and not a routing "get in line, she said she can't do that because "we treat all our customers fairly". So she and another manager don't dee why I think I need maintenance repair now and think I should stay inoperative and paying big electric bills until my name comes up on the long list.; Homer Landreth

I want to warn others about the solar panel company Sunrun, due to my bad experience with them. After almost a year of requesting repairs, they finally fixed my panels, but in the meantime, they kept sending a technician every month without solving anything. Now, on top of that, they are also breaking the contract. The contract clearly stated that the monthly payment would increase by 3% each year. However, in addition to applying that 3% increase, they also added an extra $7.81 monthly charge without my authorization, violating the terms of the agreement. This company does not honor its own contracts and only looks for ways to take more money from consumers. I strongly advise being very cautious before doing business with them.

I've been waiting for months now for these people to fix an installation error. I have sent them all proof of the error; billing statements, pictures, and a report from my electrician..all things they requested. Sunrun will not show up to repair anything unless they know ahead of time, which means you have to hire your own electrician to find their mistakes first. Many many phonecalls and many reasons they give as to why they can't just send someone here, while I still have to pay a Sunrun bill, and a National Grid bill that has not shown improvement, despite showing them bills in the months before and after install, the amount to pay and kwh usage stays the same. I do not recommend Sunrun. My next approach to getting my issues solved is by calling a lawyer.

Sunrun Solar is the worst solar company. There are thousands of complaints against them. Their business practices and contracts are being investigated. They do not pass the CA tax credits on to their clients. The company keeps the tax credits. Don't even know how that is legal? They have the worst customer service. Their Escalation department is a joke. No matter the issue, they take zero responsibility. The customer is NEVER right according to them. There are so may Facebook Groups with thousands of complaints. And there nis no clear way to file complaints against them. There are Class Action Lawsuits against them. I definitely feel they are scammers. The industry needs to have clear complaint process for customer complaints. The CSLB - Contractors State Licensing Board in each state is a good starting point to file complaints. I started a Facebook group - Sunrun Solar Nightmares - Central Valley. There are at least a dozen or more FB groups with thousands of complaints. And still nothing gets done. I have filed at least 20 complaints with various organizations. Most just forward the complaints to Sunrun's Corporate Headquarters in Utah. I have dealt with at least 6 different people in Sunrun's Escalation Department. They are useless. Their contract states that "Sunrun offers a Performance Guarantee. If your system does not produce the power output guaranteed in this agreement, we will refund you for lost power." It also says they will "Monitor the system constantly." They will insure, maintain, and repair the Solar Facility at no additional cost to you including inverter replacement. Their rep showed up at our home and said our invertor was underperforming and he was replacing the inverter the following day. His exact words were "You don't have to be home. You won't even know we were there." He shut our solar off and then never showed up to replace the inverter. I found out when I received a $3700 bill from Edison. They reviewed our account and said we were not on Solar for 8 months. Sunrun guarantees they will "constantly monitor your solar." They obviously do not, or they would have known or solar was not operating for 8 months. They were 100% negligent and refused to cover the cost of their mistake ($3700.00) They offered us $500. I refused it. I have been researching their company and all the complaints. I cannot comprehend there has been hardly any action against this company with the number of people complaining. I submitted my information to Top Class Action Lawsuits. They are working on a class action lawsuit against Sunrun in California. I do research every day on this company. I will not stop until they do the right thing. And I wll assist others that cant get their complaints resolved.

Wow where to begin, we had them install solar 2 years ago and we’ve had nothing but issues. Last September it stopped working, there response we will try to get someone out as soon as possible 2 weeks later tech showed up does a few inspections and we’re up and running. Nice in the meantime my electric bill is $1100.00 higher because of having to run my A/C because of a heat wave nice there response oh we will discount our Sun Run bill $100.00 so $1300.00 electric bill for one month. Now fast forward to this August low and behold San Diego has another heat wave and guess what solar goes down again my first two calls to the company it’s let’s try and reboot the system with no luck. We will send out a tech to look at it but it’s going to be two weeks again. No way not again so my wife and I start calling and to be honest after nine phone calls and getting hung up on (oh sorry we lost your call) I finally went Karen on the elevation rep Brandon who didn’t like being called out for his crappy take it or leave attitude. So in closing don’t go with this company I’m doing my research on them it’s best to go with a company that can provide service after they do the installation. They like the slam bam we’ve got the install there customer service after that is pathetic.

Great sales pitch... But poor, misleading, and possibly criminal support. Failed to notify us of a system failure that occurred in February, leading us to receive a hefty $5500+ bill from our electric company. The Sunrun contract claims they will monitor your system and ensure it is performing as per your contract... this is absolutely false. The call center reps refused to escalate my call, explain why they failed to notify us, or explain why we are still having to pay our monthly PPA despite having a downed system... They claim the system states there is an issue with the inverter, and they have been unable to secure the part since February. They will not send a tech out to investigate the issue without an out-of-pocket service fee. It's strange new installs can continue, which would require an inverter, yet they are unable to replace my system's failed unit.... Steer clear of Sunrun!!

DO NOT USE THIS COMPANY!!! We recently added more panels to our existing panels. Ever since, our true-up charges have gone sky rock, even with one less person living in the house and one less car being charged. I've emailed and called Sunrun SEVERAL times to explain how my true-up charges were in the thousands (yes, thousands). I was never able to get a clear answer. I ended up calling PG&E myself to find out that they have not received anything from the grid in over 12 months. Which means, we are not getting credit for unused electricity. All this while charging us $61 a month for monitoring our units. Mind you, this is not the first issue we've had with Sunrun. Do your research and look into other companies.

After my original review, Sunrun’s Escalations Team reached out, promising to look into my concerns. Weeks later, they have failed to take any meaningful action. Since then, I have connected with at least eight other customers who were all deceived by the same Sunrun salesperson, Luis “Louie” G. This is not an isolated issue—every single one of us was misled by Louie, who falsely promised low rates, lied about contract terms, and used high-pressure tactics to push sales. Sunrun promised me that my system would be pay-per-use at $0.27/kWh, but the contract I was given—after installation—locks me into a flat-rate bill with annual price increases. Additionally, they installed battery storage in a non-approved location on my bedroom wall, despite my objections. When I told the installers to stop, I was pressured into accepting the installation in exchange for $1,000, with the false promise that the system could be moved later. Now that I have tried to get it relocated, Sunrun refuses to take responsibility. Despite having clear evidence of fraud, Sunrun refuses to honor its promises, adjust contracts, or remove systems that were falsely sold. Their sales representatives lied about pricing, misrepresented the billing structure, and pressured customers into confirming contracts they never even saw. At this point, we are: • Filing legal action against Sunrun • Submitting formal complaints with the CPUC, CSLB, FTC, BBB, and IRS • Gathering additional victims who were also misled by Louie If you were also deceived by Luis “Louie” G or any other Sunrun representative, email us at sunrunvictims@gmail.com. We are organizing a legal case and gathering more individuals for action. Sunrun needs to be held accountable for its deceptive business practices. If you are considering going solar, do not trust their salespeople without reviewing every detail in writing with legal counsel. This version is strong, factual, and clearly lays out the fraud. It also invites other victims to come forward, which can strengthen legal action.

My original review is with the Better Business Bureau if you like to read it. I had multiple contacts with Sunrun. NOTHING isn't working properly, yet I'm paying my monthly payment. Sunrun staff have been at my house numerous times to fix the same item. Whether it was realigning the solar panels on the roof, hopefully my roof won't leak into the attic this winter. Sunrun or 3rd party came to enter the attic 6 times because something wasn't working properly, still isn't. They came 6 times to fix the electrical panel which still isn't working properly. They are coming back on October 8, 2024, because the coils are not working still, no savings yet from my electric company. The install was May 2025, apparently the go of system was July 25, 2024. What month are we in and nothing is communicating with each other, the solar is sending all energy to the Grid and not my home on the tesla app. I had to adjust my schedule numerous times for Sunrun to fix something, sometimes Sunrun wouldn't show up and if they did, it still wasn't fixed right. I have never been disappointed with a company like this. Plus no one knows how to communicate with each other. I had so many contact persons that stated only contact me, however someone else would contact me and state they will arrive Thursday to fix something and then my original contact person had no clue what was going on. The Fresno area needs to refocus and regroup the whole dynamics of the structure of the business. Very unprofessional and Zero customer service.

Unfortunately, I have bad experience with Sunrun. My bill with Edison was $150/month or less during the year and $600 to $800 during July and August. Now with Sunrun, I am paying $221.00 to Sunrun and $50 to $100 during the year and $500 to $600 during July and August to Edison. I spoke to the sales manager, and she gave me a SMART idea, I should appreciate her and Sunrun about her advice and mentality, she said: "you can turn off the refrigerator if you think it will increase the electric bill" . I reached out again to my Sales rep. and he helped me to get in contact with a Manager from Sunrun, her name is Yosselin. She tried with a professional way to show me that the solar system is working good but my consumption increased. Then she suggested to have her team call me to add more Panel and for sure pay more and she reached out to me in June 24, 2024 saying the Team will call me and till now 8/26/2024 end of Summer 2024 I didn't hear back from Sunrun Team. I won't recommend the service of Sunrun for anybody. All that happened around June 2024 and till now

Sunrun's engineers approved our house to receive solar panels but their installers said they could not put the panels on our cathedral ceiling so another engineer came out and inspected our roof, said they could go ahead with the work. Installers came back and started the job but again said there was no way to do it. They left my roof with leaking holes and metal flashing for installation (which they couldn't complete). When I complained about the water coming in they came out and fixed the leaks but still left the metal flashing and holes (which they said were sealed) in the other part of the roof. They said I was lucky they repaired what they did and have no intention of fixing the rest. I would never recommend Sunrun to anyone!

This is a critique of the new roof, solar system installation, and follow up customer service. 1. The new roof, installed and guaranteed by Sunrun, has been leaking for over a half year and Sunrun has done nothing about it. 2. I was told that installation of the panels would be facing due South and tilted 20 degrees for optimal performance in Hawaii. The panels were installed due West and tilting 8 degrees, nowhere near the optimum orientation. 3. I have been trying for over two years to get Sunrun to correct the orientation issue with no corrections made. 4. I have been trying over 6 months to fix the leaking roof with no correction being made. 5. Until these issues are resolved, I cannot, in good conscience, recommend Sunrun to anyone looking to install a photovoltaic system. In fact I would recommend you run the other way.

If I could give Sunrun "Zero" stars, that is what they deserve. This is the third residence with a Sunrun system. Started with them 2011. They are NOT the same company as far as service as in the past. Most recent system was installed October 2023. Nothing but trouble from the start. Inverter and battery replaced within a month. Battery was programed incorrectly and just exported its contents to the grid each night within 2 hours. Constantly called customer service and just got lip service and mis-information. System has now been completely down for two weeks. Still trying to get someone out. Appointments are scheduled but no one show up. Just given excuses but then told that my case was escalated to priority. Makes no difference. No help from regional or district managers.

I've been a member for 14 years, my system originally costed $54K and I've paid on it all this time. It has been down for 8 months with no repair happening anytime soon. All my efforts to get this system repaired has been in VAIN. THEY ARE THE WORST COMPANY I'VE EVER DEALTH WITH. I now just want out of my lease so I can move forward with another vendor. They claim I still owe $50K after 14 years of payment to get out of my lease for the last six years. NEVER USE SUNRUN. All they every say is it is escalated and for 8 months nothing happens. I am also very concern because I am on a well and must have electricity but where I live Edison can go down regularly and without solar I don't even have water. This situation does not even phase them.