Sunrun: Read 3,556 User Reviews From Real Homeowners

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Verified Customer

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Tim

I recently had a solar panel installation and I must say, it's a solid 5-star experience. I've never had any issues, and it was quick and easy. The benefits of saving on energy costs just make perfect sense. I wonder why more people don't have it all the time. Highly recommend!

1 year ago

Reply from Sunrun

Thanks for your review, Tim! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Carolyne

I contacted the company regarding an issue and was assured a callback within 48 hours, but had to follow up after 5 days. The referral process could be improved. I referred a neighbor who was told to wait for inspection, despite already having it done. There seems to be miscommunication. Overall, the customer service needs to be more efficient and better coordinated to avoid such issues.

1 year ago

Reply from Sunrun

Hi Carolyne, thank you for providing your feedback regarding the referral process. We want to do everything we can to make this process easy for our valued customers. If you are in need of assistance, kindly send a message to resolutions@sunrun.com. Thanks so much!

Jul. 23rd, 2024

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Verified Customer

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Daniel

Overall, my experience with this solar company has been positive. The issues I encountered were resolved promptly, and the installation process was quick and efficient, taking only a couple of days. I am satisfied with the service provided.

1 year ago

Reply from Sunrun

Hello Daniel, we are thrilled to hear that your issues were solved in a timely manner! We truly appreciate you taking the time to share your experience!

Jul. 20th, 2024

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Verified Customer

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Gene

I had a great experience with my solar panel installation. Although there was a minor delay due to missing parts, everything else went smoothly. The roofing company praised the installation quality, and when I had a slight leak, the service team was quick to respond and fix it without any hassle. Overall, I'm very satisfied!

1 year ago Edited July 17, 2024

Reply from Sunrun

Gene, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Anthony

I am extremely satisfied with the customer service provided by this solar company. The process was efficient and hassle-free. The solar panel installation has significantly reduced my electricity costs, saving me a substantial amount of money. Overall, I highly recommend this company for their excellent service and cost-effective solar solutions.

1 year ago

Reply from Sunrun

Thanks for your review, Anthony! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Danny

The installation of our solar panels from Sunrun was excellent. The representative who sold us the equipment was knowledgeable and helpful. The service we have received has been top-notch. Overall, we are extremely satisfied with our experience with Sunrun and would highly recommend them to anyone looking to go solar.

1 year ago

Reply from Sunrun

We're delighted to hear that your representative, was a huge help with learning more about going solar and was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Jul. 20th, 2024

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Verified Customer

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Kathy

I am very satisfied with the service provided by this solar company. I have not encountered any problems that they were unable to solve. I had the system installed when they were still Vivint, not SunRun. The company offers excellent service and I highly recommend them.

1 year ago

Reply from Sunrun

Your review brightened our day, Kathy! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jul. 20th, 2024

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Verified Customer

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Eddie

I recently had the solar service done and it was great. The process was smooth and efficient. The team did a fantastic job and I am very happy with the results. I would highly recommend this company for anyone looking to go solar. Keep up the good work!

1 year ago

Reply from Sunrun

Thank you so much for your kind words, Eddie. We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!

Jul. 20th, 2024

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Verified Customer

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Harry

I recently had a positive experience with the customer service at your company. The staff was professional and the work was done correctly. However, I encountered an issue with the payment date, as I prefer to make payments closer to the end of the month. Despite requesting a change to a later date, I still faced double payments. The process was confusing and I did not understand why the change couldn't be made as promised.

1 year ago

Reply from Sunrun

We appreciate you bringing this to our attention, Harry. Our team would be more than happy to look into this payment issue for you to help turn your experience around. Please be on the lookout for a private message requesting additional account information. Thank you!

Jul. 23rd, 2024

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Verified Customer

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William

I've had my solar system for about 5 years now and it's been working flawlessly, saving me a ton of money. The installation was quick, neat, and efficient, definitely the best move I've made. After researching for 3-4 years, I finally decided on this company and I couldn't be happier. Highly recommend them for anyone looking to go solar!

1 year ago

Reply from Sunrun

Thanks for your review, William! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Susan

I would rate my experience with customer service as a great one. I haven't needed to reach out for a while, but the service was efficient. Our solar system has been installed for years without any issues. Overall, we are satisfied with the performance over the years.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Susan! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Rochelle

I had a great experience with this solar company. I rated them highly because I could make monthly payments without putting money down. The work was finished in one day, inspected the next, and everything was turned on without any worries or problems. I'm leasing the panels but wish I could own them. Overall, a smooth and worry-free process.

1 year ago

Reply from Sunrun

Thanks for your review, Rochelle! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Joyce

I recently had solar panels installed by this company and I couldn't be happier with the service and results. Everything went smoothly and the installation was great. I have no complaints at all, it was a positive experience overall.

1 year ago

Reply from Sunrun

Joyce, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Joyce

I would rate the solar system as full stars because we've had it for about a year and it's been working well. The installation went smoothly without any issues. We're still adjusting to reading the bills and understanding the true-ups, but overall, we're satisfied with the performance of the units.

1 year ago

Reply from Sunrun

Thanks for your review, Joyce! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Anonymous

I had a great experience with the solar company. The installation of the panel was quick and they left no mess behind. Everything went smoothly, and I am very satisfied with the service provided. Highly recommend this company for solar panel installation.

1 year ago

Reply from Sunrun

Thank you for taking the time to share your experience with us! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jul. 20th, 2024

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Verified Customer

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Escolastica

The installation process was fantastic, although I wish I could have more panels installed to further reduce my bill. The electrician was excellent and we bonded over our shared knowledge. The installers did a great job and even pointed out a roof issue that I promptly fixed. Their professionalism and courtesy were much appreciated.

1 year ago

Reply from Sunrun

Thanks for your review, Escolastica! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Tiffany

It was very helpful and personalized, with detailed information and data. Everything went smoothly even though I wasn't home. Our representative, Jeff, was fantastic and made the process easy. I highly recommend their services.

1 year ago

Reply from Sunrun

Tiffany, your feedback is truly valuable to us. We are overjoyed to learn that Jeff, our representative, made your solar experience exceptional. Thank you for being part of our Sunrun family.

Jul. 20th, 2024

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Verified Customer

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Malinda

I recently had a solar installation done by this company and I would rate my experience about a 2 out of 5. The installation process itself went well, but unfortunately, I was very disappointed with the customer service. The representatives were unhelpful and seemed disinterested in addressing my concerns. Overall, I would not recommend this company due to their poor customer service.

1 year ago

Reply from Sunrun

Thank you for taking the time to share your experience, Malinda. We are so sorry to hear that you are not satisfied with our Customer Service and our team would love to speak with you further about your concerns. If you are experiencing any issues, please send your service address to resolutions@sunrun.com so we can help you further. Thank you!

Jul. 20th, 2024

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Verified Customer

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Marianne

I recently had a smooth and quick experience with the customer service at this solar company. I didn't have to use it often, but when I did, it was efficient and resolved my issues promptly. Overall, I am satisfied with the service provided.

1 year ago

Reply from Sunrun

Thanks for your review, Marianne! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Frank

I am extremely satisfied with the solar system I purchased. It's a reliable and invaluable alternative with its battery backup during power outages. The installation process was seamless, with the company delivering on all promises made in terms of timing and service. Overall, I highly recommend Sunrun for its exceptional product and service.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Frank! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Anonymous

I recently had solar panels installed by a company, and I give them a 5-star rating because they delivered on their promises. The installation process was straightforward, with the team showing up as scheduled and completing the job efficiently. While I didn't use Sunrun specifically, I recommend looking into solar panel options for your home.

1 year ago

Reply from Sunrun

Thank you for sharing your experience! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Jul. 20th, 2024

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Verified Customer

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Judith

I recently had a solar panel installation done by this company and I must say, it was a very smooth process from start to finish. The team was professional, efficient, and knowledgeable. The panels are working great and I'm already seeing a decrease in my energy bills. Overall, I highly recommend this company for anyone looking to go solar.

1 year ago

Reply from Sunrun

Thanks for your review, Judith! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Sean

Our experience with the solar company has been excellent. Our account executive has been incredibly knowledgeable and helpful throughout the process. We have not encountered any issues and found everything to be easy. Overall, we are very satisfied with the service provided.

1 year ago

Reply from Sunrun

Sean, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 23rd, 2024

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Verified Customer

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Mary

Everything was just fine and very well done. I even inquired about a referral program because I was impressed and would like to recommend them to others. The representative confirmed they have a program, so I'll definitely be referring someone. Overall, I thought the company did a really good job.

1 year ago

Reply from Sunrun

Thanks for your review, Mary! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 23rd, 2024

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Verified Customer

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Pam

So far, my experience with the solar system has been smooth. Whenever I've had issues, I received prompt assistance. The installation was done by Vivint, not the company I'm reviewing, and later acquired by SunRun. As long as the bills remain affordable, I'm satisfied with the service.

1 year ago

Reply from Sunrun

Your review brightened our day, Pam! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jul. 20th, 2024

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Verified Customer

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Scott

I have never had any issues with the solar company. They have always been cooperative and responsive whenever we needed them to come out. The installation process went smoothly and we are very satisfied with the solar panels. Overall, we are happy with the service and the product they provided.

1 year ago

Reply from Sunrun

Thank you for sharing your experience, Scott! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Jul. 20th, 2024

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Verified Customer

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Hubert

The communication, connection, and service were exceptional. I am not sure about the size of the system, but the representative clarified any doubts I had. I am satisfied with the job done and everything is running smoothly. Overall, I am happy with the service provided by the company.

1 year ago

Reply from Sunrun

Your review brightened our day, Hubert! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jul. 20th, 2024

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Verified Customer

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Edward

The installation process was smooth, completed in just two days. The salesman was very helpful in explaining everything. Since having the solar panels installed, our electric costs have significantly decreased. Overall, I'm very satisfied with the service and the savings we've seen.

1 year ago

Reply from Sunrun

Thanks for your review, Edward! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Eva

The installation process for my solar panels with Sunrun went smoothly. The team was courteous and efficient, completing the job in a reasonable amount of time. Since the installation, I have had no electric bills, which I am grateful for. Overall, I had a positive experience with Sunrun and would recommend their services.

1 year ago

Reply from Sunrun

Thanks for your review, Eva! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Sherwood

I recently had a solar panel installation and it has been a fantastic experience. The process was quick, efficient, and the system is working perfectly. I am extremely satisfied with the performance as it has significantly reduced my electric bill. I would highly recommend this service to others looking to save on energy costs.

1 year ago

Reply from Sunrun

Thanks for your review, Sherwood! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Anonymous

The process went smoothly, with a lot of professionalism from the installers. They did a great job with the roof work, and everything has been working well since then. Overall, I'm satisfied with the service provided by the solar company.

1 year ago

Reply from Sunrun

We are happy to hear that the Installation was quick and that everything ran smoothly! We appreciate you taking the time to share your experience during this process. Thanks!

Jul. 20th, 2024

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Verified Customer

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Bryan

I recently had solar panels installed by this company and I must say, they do great work. The installation was very fast and efficient. Overall, I am extremely satisfied with their service and would highly recommend them to anyone looking to go solar.

1 year ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, Bryan! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jul. 20th, 2024

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Verified Customer

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Anonymous

In the five years I've had Sunrun panels, only one service issue arose, promptly resolved by a contracted serviceman. The installation went smoothly, with Sunrun's part being excellent. The panels generated close to 75% of my electric use, exceeding the salesman's estimate of 70%. Overall, I am satisfied with Sunrun's service and performance.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience and are enjoying your system! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 23rd, 2024

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Verified Customer

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Mary

The team from the solar company was efficient, polite, and clean during the installation process. When I asked for clarification, they provided a thorough response. I am satisfied with their service and would recommend them to others looking to go solar.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Mary! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Jimmie

I've had my solar panels for 5 years now and I've never had any issues. The installation process was smooth and my energy bills have remained low. I've experienced no outages and I'm completely satisfied with the performance of my solar system. Highly recommend!

1 year ago

Reply from Sunrun

This is awesome, Jimmie! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 20th, 2024

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Verified Customer

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Donald

I've had a great experience with SunRun! I've had 31 panels on my second home in Arizona for 4 years now, and I've never received an electric bill. The process has been smooth, and I trust that if any issues were to arise, they would be taken care of promptly. Highly recommend SunRun for solar energy solutions!

1 year ago

Reply from Sunrun

Thanks for your review, Donald! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Claudia

I had an excellent experience with the solar company. They were quick to respond to any issues and the installation process was extremely smooth. The panel has been working well since 2019 and they made sure to clean up any debris after installation. Overall, everything has been 100% positive and I highly recommend them.

1 year ago

Reply from Sunrun

Claudia, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Anonymous

I appreciate how responsive they were throughout the process, despite some delays with the electric company. The price was fair and installation was quick, completed in just one day. Overall, I've had a positive experience with their service.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 23rd, 2024

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Verified Customer

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Richard Heebner

Sunrun made the experience easy. From planning to execution the installation went smoothly. The only hitches were outside of Sunrun’s control (example, waiting for county and electric company approvals). I’m getting more power than was initially estimated and I am a very satisfied customer.

1 year ago Edited November 26, 2024

Reply from Sunrun

Thank you for sharing this with us, Richard! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks

May. 22nd, 2024

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Verified Customer

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Gilbert

So far, my experience has been excellent. Any issue I've had was responded to in a timely manner. I had some questions, but overall, I couldn't be happier. I'm saving money, which is great. The service was good, and I was satisfied with the effort put in. Overall, it's been a positive experience, and I'm content with it.

1 year ago

Reply from Sunrun

Thanks for your review, Gilbert! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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David

The communication throughout the process was excellent, and the work was completed efficiently. The installation team from SunRun was responsive and kept me informed. Everything went according to plan without any hiccups. Overall, I am extremely satisfied with the outcome and the service provided.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, David! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Jean

I was incredibly impressed with the customer service provided by this company. They were quick, professional, and did a great job. What really stood out to me was that they followed up with me even years later to make sure everything was still going well. Overall, I highly recommend this fantastic company.

1 year ago

Reply from Sunrun

This makes us so happy, Jean! Thank you so much for being part of our Sunrun family!

May. 8th, 2024

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Verified Customer

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Judith

I am an elderly lady reflecting on a past experience where everything seemed to go smoothly. It was a few years ago, and my memory is fuzzy as my husband was more involved. The service appeared to be running smoothly, as scheduled, and as promised. Overall, I have no complaints and everything went as expected. Thank you for a satisfactory experience.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Judith! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Edward

I always have a positive experience with them - friendly, professional, and effective in solving any issues. The installation was smooth, crew was friendly and efficient, keeping me informed throughout. However, I'm struggling to get my app working and could use some tech support.

1 year ago

Reply from Sunrun

This is awesome, Edward! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience.
Regarding your app, we'd be more than happy to help! Please email us at socialmedia@sunrun.com with your name, service address, and issues so we can resolve them!

May. 8th, 2024

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Verified Customer

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John

I have had a positive experience with the service so far. The technicians were efficient, clean, and the job went smoothly. Communication has been minimal, but I haven't encountered any problems. Overall, I am satisfied with the service provided.

1 year ago

Reply from Sunrun

We're thrilled you are having a good experience, John! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Robert

I had a minor issue with my inverter during COVID, but overall, the process was smooth. Initially, there was a miscalculation on the number of panels needed, but that was rectified later. My electric bill reduced significantly after adding more panels. The overall experience was positive, and I am satisfied with the outcome.

1 year ago

Reply from Sunrun

Thanks for your review, Robert! We're so happy to hear that you're saving money with solar. We aim to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Staci

I had a great experience with the company. The salesman, Ben, was very informative and helpful in setting me up with solar panels that eliminated my PGE bill. The process went smoothly, and I appreciated the quick response and attentiveness to any questions or follow-ups. Overall, I am satisfied with the service provided.

1 year ago

Reply from Sunrun

Thanks for your review, Staci! We're so happy to hear that you're saving money with solar power. Our goal is to make solar power an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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GB

Customer service was excellent, addressing all my concerns promptly. They resolved all issues efficiently, ensuring a smooth experience. Since installation, the product has been running flawlessly without any problems. Highly satisfied with the service and performance.

1 year ago

Reply from Sunrun

Thanks for your review, GB! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Anonymous

I had a fantastic experience with their customer service team - they were incredibly responsive and attentive to my needs. Everything went smoothly from start to finish, and I couldn't be happier with the outcome. Yes, I would highly recommend their services to anyone in need of assistance.

1 year ago

Reply from Sunrun

Your review brightened our day! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 8th, 2024

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Verified Customer

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David

The installation process went smoothly overall, with the only hiccup being a few roof tiles accidentally broken. SunRun promptly replaced them without any additional charges. I appreciated their professional follow-through and the customer service provided throughout the entire experience.

1 year ago

Reply from Sunrun

Your review brightened our day, David! Thanks for taking the time to share your experience. We're happy to hear we were able to promptly fix the tiles. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 8th, 2024

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