Sunrun: Read 2,935 User Reviews From Real Homeowners

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Verified Customer

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Joseph

Sunrun makes it easy, fast, and affordable. Cut to the chase and work around your schedule is the way to make someone smile. After 3 years, an upgrade to more panels is the way to go!

3 months ago

Reply from Sunrun

Thanks for your review, Joseph! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 31st, 2024

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Verified Customer

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Anonymous

The customer service was satisfactory overall, but I did have to wait longer than expected to receive assistance. It would be great if they could improve their response time in order to better serve their customers.

5 months ago

Reply from Sunrun

Thank you for sharing your experience. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

May. 8th, 2024

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Verified Customer

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Demitrius

I was pleasantly surprised by the punctuality and efficiency of the service. It was incredibly fast and everything was done smoothly. I would highly recommend it.

5 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Demitrius!

May. 8th, 2024

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Verified Customer

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Michael

Although I can't comment on the customer service, the overall experience went smoothly. However, the energy production seems lower than expected after 2 years, possibly due to a design flaw in the system.

5 months ago

Reply from Sunrun

Thank you for sharing your story, Michael. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

May. 8th, 2024

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Verified Customer

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Ray ingalls Essex Junction, VT

The installation process was smooth, but I was disappointed with the slow response time when I reached out with questions or issues. It took a while for them to get back to me, which was frustrating.

5 months ago

Reply from Sunrun

Thank you for sharing your experience, Ray. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to escalate your concerns. Thank you for being apart of our Sunrun family!

May. 8th, 2024

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Verified Customer

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Toni

I had a frustrating experience with the lack of follow-up calls from the company. While the installation process was satisfactory and the team did a good job cleaning up, there was an oversight in the design phase resulting in insufficient panels. As a result, I still have to pay my power bill every month, which is disappointing.

5 months ago

Reply from Sunrun

Thank you for reaching out to us, Toni. Your monthly savings may fluctuate based on your usage patterns. Rest assured, our team is dedicated to assisting you and are here to ensure you are optimizing your savings potential. Please feel free to send us a private message with your service address or send an email to resolutions@sunrun.com. Once we confirm your account we will assign a dedicated Expert who will be taking a closer look into this. Thanks!

May. 8th, 2024

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Verified Customer

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Cidalia

The customer service experience with Sun Run was disappointing. While the installation team did a good job, there was confusion regarding the billing process. Initially told there would only be one bill after the second set of panels were installed, the customer now faces the inconvenience of managing two separate bills. This lack of clarity and unexpected financial burden has left a negative impression on the overall experience with Sun Run.

5 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Cidalia. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

May. 8th, 2024

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Verified Customer

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Joseph

I rarely need the service, but when I do, they are always available and have installed it. The team is friendly, professional, and I am satisfied with their service overall.

5 months ago

Reply from Sunrun

We're thrilled you had a good experience, Joseph! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Enrique

I had a series of disappointing experiences over the past few months with the service. The technicians were polite but lacked knowledge about their work. They completed the task, but it was not up to par. Overall, I was left unsatisfied with the service provided.

5 months ago

Reply from Sunrun

We’re truly saddened to hear about the challenges you’ve encountered, Enrique. Your satisfaction matters to us, and we’re eager to better understand your situation. Please send your service address to resolutions@sunrun.com along with an overview of the specific issues you are having so we can help you further. Thanks!

May. 8th, 2024

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Verified Customer

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Carla

I was impressed with the responsiveness of the team, they were quick to address my needs. The service was fast and efficient, which I appreciated. Overall, I had a positive experience and would recommend them.

5 months ago

Reply from Sunrun

Your review brightened our day, Carla! Thanks for taking the time to share your experience! We are so happy to hear that our service was fast and efficient for you and we appreciate your positive feedback. Thanks!

May. 8th, 2024

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Verified Customer

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James

They are very knowledgeable and pleasant to deal with. We haven't proceeded with the installation yet, but discussions have been positive. Looking to expand due to high costs, but overall, a good company to work with.

5 months ago

Reply from Sunrun

We are so happy to hear that our representatives were able to address any questions or concerns you have about going solar. We look forward to having you as part of our Sunrun family. Thanks for taking the time to share this, James!

May. 8th, 2024

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Verified Customer

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Janice

I was initially unsure about the service, but it turned out to be better than I expected. The team did a thorough and efficient job, leaving everything clean. Overall, I was satisfied with their work.

5 months ago

Reply from Sunrun

Janice, we are happy to hear that you had such a great and seamless installation process. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Dave

great product. i only wish that they werent so insistent to not overbuild the system. you can always add panels later, they said. BUT not without negating the terms of the original install. It was pretty bad advice.

7 months ago

Reply from Sunrun

Thank you for your review and thank you for sharing your experience, Dave. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Mar. 20th, 2024

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Brad Collier League City, TX

Great overall communication & customer care

3 days ago

Reply from Sunrun

This is awesome, Brad! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Nov. 1st, 2024

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Verified Customer

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Krz

Still get an electric bill from PSEG even though we have 16 panels.

2 weeks ago

Reply from Sunrun

We appreciate you taking the time to reach out to us, Krz. Typically monthly savings will vary depending on your usage patterns. No need to worry, our team is here to help you maximize on those savings. We will be sending you a private message requesting additional account information so we can verify your account. Thank you!

Oct. 16th, 2024

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Todd davis

For the years 2022 and now 2024, Sunrun solar is more expensive than pulling off the grid. We live in Az and Sunrun customers for 10 yrs, initially the system was fine. But as it ages and breakdowns occur, the responsiveness is extremely poor (no correspondence, months of delays in repair) . This is the second time our inverter has gone down during the summer months and currently at 3 months (April through June) and still waiting for repair. The Sunrun end of year true-up for shortages is about 66% less than what the local power company charges us for electricity. Over 10 yrs we are averaging a savings, but have lost money 2 of the last 3 years.

3 months ago

Reply from Sunrun

Thank you for reaching out to us, Todd. Your monthly savings may fluctuate based on your usage patterns. Rest assured, our team is dedicated to assisting you and are here to ensure you are optimizing your savings potential. Please be on the lookout for a private message requesting additional account information. Once we verify your account we will be assigning a dedicated Expert to assist you further. Thanks!

Jul. 11th, 2024

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joseph iseri

4 months ago

Reply from Sunrun

Thanks for your review, Joseph! This is awesome! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jun. 27th, 2024

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Ernesto Ramirez

SunRun Solar representatives turned out to be a whole lot better than expected. After talking to neighbors with solar systems by far SunRun exceeds them. No issues from start to finish. Dates for preparation, installation and up and running were right on time as promised. Neighbors have taken over two years to get approved and running.

4 months ago

Reply from Sunrun

Thanks for your review, Ernesto! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 8th, 2024

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Verified Customer

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Paul L

My entire experience with Sunrun has exceeded my expectations. The installation process was uneventful. My expected power production has met the plan exactly. The one service call reponse I requested was immediately addressed and the minor concern resolved. I recommend Sunrum 100%.

4 months ago

Reply from Sunrun

We're thrilled you had a good experience, Paul! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 8th, 2024

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Verified Customer

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Judith Roberts

I liked that they took time to explain the process and what solar panels could do to lower my extremely high electrical bill living in Phnx., AZ. And, they are right!!! Everyone living in extreme heat should have solar. It has saved me $1000's for my electric.

5 months ago

Reply from Sunrun

Judith, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

May. 22nd, 2024

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Verified Customer

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Theresa Smith

When I first researched solar companies, a review that stated "I love watching the meter rewind". It's literally my favorite thing! This company is amazing! Answers all questions and easy to deal with. Great customer service!

5 months ago

Reply from Sunrun

We're thrilled you had a good experience, Theresa! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 16th, 2024

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Verified Customer

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Donald

The technicians were able to quickly identify and fix the problem with our system, which turned out to be a faulty wire. They efficiently resolved the issue by using an alternate wire, and our system has been functioning perfectly ever since. The installation process for SunRun went smoothly, and I am satisfied with the outcome. Overall, I am pleased with the service provided by the technicians and the performance of the system.

9 months ago Edited January 10, 2024

Reply from Sunrun

We are thrilled to hear that we were able to repair your system, Donald! We're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jan. 10th, 2024

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Verified Customer

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Steve

My experience with the representative was very positive, as he was efficient and professional. Although I can't recall his name, I believe it was Craig. The process was quick and smooth, with no issues encountered. The service provided was exactly as promised, making it a good overall experience.

9 months ago Edited January 10, 2024

Reply from Sunrun

Thank you for sharing your feedback, Steve! We are thrilled to hear that your representative, Craig, was attentive and was able to help answer your questions. Thanks for helping us create a planet run by the sun!

Jan. 10th, 2024

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Verified Customer

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Linda Schenectady, NY

I am very happy with my decision to go solar. My summer bills are nominal. The only thing that I am not happy with is Sunrun no longer operates in New York for new customers. I found that out when I recommended my neighbor.

10 months ago

Reply from Sunrun

Thanks for your review, Linda! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thank you for helping us create a planet run by the sun and for sharing your feedback, your feedback helps us to continue to improve our services.

Jan. 3rd, 2024

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Verified Customer

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Luis Los Angeles, CA

I received the best Service from Sunrun. I am satisfied with everything. Though the processing took a long time due to City securing permit to Southern Cal Edison requirements.

11 months ago

Reply from Sunrun

Thank you for sharing your story, Luis! Your feedback helps us continue to improve your solar experience. We are delighted to hear that you've had a great experience with us! Thanks for being apart of our Sunrun family!

Nov. 8th, 2023

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Verified Customer

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Donna New York, NY

I love the money that I save each month, especially in the summer months. I am unsure if all of the rain and clouds have really affected the production of power, but the last 2 months my bill has increased.

11 months ago

Reply from Sunrun

This is fantastic to hear, Donna! We are thrilled to hear that you are enjoying the benefits of going solar. We appreciate your decision to choose sustainable energy and are here to support you every step of the way.

Nov. 8th, 2023

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Laudelina Marina, CA

I am a regular Costco customer and when Rebecca Oswald called me I was sold . He

1 week ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Laudelina!

Oct. 29th, 2024

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T W

Since our panels were installed in 2016, no true up bill. Awesome company.

1 week ago

Reply from Sunrun

Thanks for your review, TW! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 25th, 2024

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Lisa Larsen Katy, TX

Longevity of company. Customer service is good. Communication is good.

1 week ago

Reply from Sunrun

Your review brightened our day, Lisa! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Oct. 23rd, 2024

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Verified Customer

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Deborah

I'm very satisfied with my solar panel systems

1 month ago

Reply from Sunrun

Thanks so much for sharing, Deborah! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks

Oct. 3rd, 2024

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Verified Customer

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Jeff

Best company ever. Wouldn't change anything.

1 month ago

Reply from Sunrun

We're thrilled you had a good experience, Jeff! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 3rd, 2024

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Verified Customer

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Rich Moses

Hector was friendly, professional, and helpful.

1 month ago

Reply from Sunrun

We're thrilled you had a good experience, Rich! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 2nd, 2024

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Verified Customer

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Pericles Laventure

I’ve experienced no issues since installation of the solar panels

1 month ago

Reply from Sunrun

We're thrilled you are having a good experience with us, Pericles Laventure! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 2nd, 2024

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Verified Customer

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Michael

It's saving me money with no effort. I like that

1 month ago

Reply from Sunrun

Thanks for your review,Michael! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 2nd, 2024

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Verified Customer

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James

Great company, though early in the process, communication was lacking at times.

1 month ago

Reply from Sunrun

James, thank you for your review and thank you for sharing your experience. Sincere apologies for the lack of communication you experienced during the early process of your project. We are happy to hear you had an overall positive experience and thank you for choosing us as your solar provider!

Oct. 2nd, 2024

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Verified Customer

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Quancheng Mingzi

Very good company, detailed explanations and good service

1 month ago

Reply from Sunrun

Thanks for your review, Quancheng! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Sep. 20th, 2024

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Verified Customer

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Gina

He was always respectful and responsive.

1 month ago

Reply from Sunrun

Thank you for sharing your feedback, Gina and thank you for being apart of the Sunrun family!

Sep. 14th, 2024

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Verified Customer

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Cristiano

It was a sale without technical knowledge, my panels were not calculated correctly, so my monthly cost is higher than when there was no solar panel

1 month ago

Reply from Sunrun

Thank you for bringing this to our attention, Cristiano. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Sep. 14th, 2024

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Verified Customer

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James Arnold

Installation crew conscientious and clean. Listened and responded to feedback and suggestions. On-site crew explained all the equipment and operation details. Sunrun handled the local permit process. Also followed up after initial installation with a "how is it going" visit. Made one service call to correct issue detected remotely---without my having to contact them. So far trouble free, and I frequently have a negative balance from the electric company.

6 months ago

Reply from Sunrun

We're thrilled you had a good experience and are saving money, James! Thanks for taking the time to share your feedback. Welcome to the Sunrun family!

May. 1st, 2024

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Verified Customer

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Jane Meill

I have been extremely pleased with all aspects of my experience with SunRun — from the installation to ongoing maintenance and great power generated. They called me when their system detected an issue rather than me having to hunt them down. I am so glad I elected to keep them as my “utility” company rather than owning the panels outright. I’m still paying off a much older set of solar panels that are 1/2 broken, and the company I worked with then is out of business

6 months ago

Reply from Sunrun

We're so happy to hear you're pleased with your experience, Jane! Thank you for helping us create a planet run by the sun!

May. 1st, 2024

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Verified Customer

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Jean Waldo

We weren't crazy about the sales rep that came to our house, but in spite of him we went ahead with the solar installation. They were easy to work with and until the installation was completed there was a single person to deal with if we had any questions or concerns. We had no electric bills in the summer months, but did have them in the winter. Having said that I also have to say we had a lot of cloudy days and more snow this past winter than usual.

6 months ago

Reply from Sunrun

Hi there, Jean! Thank you for taking the time to share your positive experience with us. We are absolutely thrilled to hear that we were easy to work with and able to help answer any questions you had. Thank you for being part of our Sunrun family!

May. 1st, 2024

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Deanna "Dee Dee" Byrne

Sunrun was absolute on the mark! I had Sunrun install solar panels on my rental property. Tenant utilities are included in the rent, so it was a no-brainer to have solar installed to help with my expenses. The savings are significant. And, I'm also helping our environment, along with my tenants, in being morally conscience regarding daily, weekly, and monthly energy useage! Thank you, Damian P, (my Sunrun sales rep) for your knowledge of the solar industry and for assisting in getting my solar system set up and working beautifully! Deanna "Dee Dee" B.

6 months ago

Reply from Sunrun

We're thrilled you had a good experience, Deanna! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 30th, 2024

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Verified Customer

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Ruben Soto

I loved the professional attitude and presentation from all the Representatives that we spoke with from the initial young man at Home Depot to Robert who came to the house . Also loved the way we were spoken to and explained thoroughly how the system works to how to clean the panels and we have received follow up calls almost quarterly to check on our savings and system to ensure that we are getting full benefit of our system

6 months ago

Reply from Sunrun

This is awesome, Ruben! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 30th, 2024

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Linda Seng

We've installed SunRun Solar on our last three houses ever since we met your representative in 2004. SunRun has been the best company to deal with and their solar systems have saved us a great deal of money. All three install went smoothly and the installers were thorough, professional and friendly. Needless-to-say, we are completely satisfied with SunRun Solar. Rick & Linda S.

6 months ago

Reply from Sunrun

Thanks for your review Linda! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Apr. 27th, 2024

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Verified Customer

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Uvan Tseng

Have had Sunrun for three years now and it’s worked great so far. A lower and predictable monthly bill; and the few times we’ve had blackouts, the back-up battery has kicked in nicely and we appear to be the only house on the block not sitting in the dark. Spencer was a great rep for the company when we initially inquired, no pressure at all, just a lot of information provided in a friendly way.

6 months ago

Reply from Sunrun

We're thrilled you are having a good experience, Uvan! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 23rd, 2024

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Verified Customer

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JetsGirl74

From the first phone call, to the overview presentation about projected billing with a thorough explanation of the solar installation process, then to the workers who came to put in the panels, the electrician and all of the follow up, not one flaw in the entire process! Mike L. has provided superb customer service the entire time, and I appreciate the support of his assistant Megan as well. I have not had an electric bill in over a year!

6 months ago

Reply from Sunrun

Thanks for your review, JetsGirl74! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Apr. 23rd, 2024

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Verified Customer

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Kent C

Last year, Melissa R. was very instrumental in the design and installation process of our new 10 panel solar system. My wife and I found her to be extremely knowledgeable of the solar industry at large and how to meet, through technical expertise, the specific needs of the client. Also, she excellent with regard to responding to post installation questions or concerns. I highly recommend Melissa (as a Sunrun Solar professional) to counsel one through the entire solar acquisition process. Kent C

6 months ago

Reply from Sunrun

Thanks for your review, Kent! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Apr. 23rd, 2024

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Verified Customer

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Rafael Olivero

Buddiee de la G. is awesome, friendly, patient, and very knowledgeable of Sunruns solar panel products and is able to answer our questions easily. Sunruns service has been topnotch and has communicated to me where we were at with the process every step of the way, and would recommend Sunruns (and Buddiee specifically if he is available!) to my friends and family with bo hesitation!

6 months ago

Reply from Sunrun

We're thrilled you had a good experience, Rafael! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Apr. 23rd, 2024

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Deborah Duwe

I enjoyed working with Johannes throughout the entire process, from conception and design to the final installation and fully operational status of the solar system. He, and the rest of the Sunrun team made me feel confident in my decision to lease a solar system with them. I look forward to a positive experience with the system now that it is up and running, and hope that the support I experienced over the last several months will be there for me in the future.

7 months ago

Reply from Sunrun

Thanks for your review, Deborah! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Mar. 25th, 2024

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Pamela Kopfer Galveston, TX

There's a coordinated effort between Sunrun, the financing entity and the stakeholders (city permitting, electric service delivery entities). This made the process go smoothly. The Sunrun team was accessible to us and set expectations appropriately. The system is running well and we're able to track usage and savings. Note that the initial system installation was about a year ago and we are seeing savings. However, we added a battery and more panels during the last month. We think this will make a big difference in our savings with the electricity provider.

7 months ago

Reply from Sunrun

Thanks for your review, Pamela! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Mar. 12th, 2024

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