Sunrun: Read 3,261 User Reviews From Real Homeowners

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Verified Customer

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Frank Diaz

Love the customer service provided, very informative and helpful. Glad I choose sun run, great staff I will definitely recommend them to friends and family.

6 months ago

Reply from Sunrun

We're thrilled you had a good experience, Frank! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 11th, 2024

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Verified Customer

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Vishnu Vadla

Having had Sunrun solar for last 8 years now going with powerwall installation. Trust and dependability has brought me back to them to create a safe and dependable system for my home.

6 months ago

Reply from Sunrun

This is awesome, Vishnu! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us and thank you for being apart of the Sunrun family for 8 years!

Sep. 9th, 2024

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Verified Customer

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Ana Paulina Martinez

Erik was great! He was patient and explained everything very well. This is the second time I do a process with Sunrun and I have a great experience.

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, Ana! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 21st, 2024

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Verified Customer

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Lisa Penaloza

I was holding back on getting solar after dealing with Ross he made the experience smooth and answered all my questions and is very knowledgeable . Highly recommend Sunrun

7 months ago

Reply from Sunrun

This is awesome, Lisa!Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 21st, 2024

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Verified Customer

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Jon Begerow

There was nothing easier than following the instructions from David during our meetings together . Explanations were forthcoming. It was a great experience.

7 months ago

Reply from Sunrun

Jon, your feedback is greatly appreciated! We’re delighted to learn that David, your representative, provided attentive assistance and was able to help answer any questions you had. Thank you so much for sharing your experience with others.

Aug. 17th, 2024

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Verified Customer

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Pete

The technicians were efficient and knowledgeable, taking care of everything promptly when they had the necessary parts. The process went smoothly, but I do wish they had better resources for parts.

8 months ago

Reply from Sunrun

Thank you for sharing your experience with others, Pete! We are happy to hear that the entire process went smoothly and appreciate your feedback regarding our equipment. Thanks!

Jul. 20th, 2024

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Verified Customer

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Shirley Oferrall Tracy, CA

I had a bad experience with SunRun. A rep set up an appointment, but no one showed up or called. When I contacted SunRun, they claimed there was no appointment. Wasted a day off work for nothing. Disappointing service.

8 months ago

Reply from Sunrun

Shirley, we are so sorry to hear that your representative was a no-call no-show. Your frustration is completely understandable and our team would like to speak with you further about your concerns. Please send a message to resolutions@sunrun.com with your service address so we can confirm your account. Thank you!

Jul. 23rd, 2024

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Verified Customer

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Anonymous

I had some billing issues 8 years ago, so I can't rate the customer service experience fully. It was good for what happened. Communication problems due to internet connections. Overall, it was fine.

8 months ago

Reply from Sunrun

We appreciate you taking the time to reach out to us. We are very sorry to hear that you previously had an issue with your billing and for that, we sincerely apologize. If there is anything you need assistance with, please send your service address to resolutions@sunrun.com. Thanks so much!

Jul. 23rd, 2024

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Verified Customer

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Cynthia

I contacted the company for a service tech to check my solar panel's energy production, but it took 3 months to get a response. Customer service was disappointing, with delays and runarounds when seeking help. Despite this, the team that worked on my service, installation, and sales were excellent. Overall, great service from the technicians, but customer service needs improvement.

8 months ago

Reply from Sunrun

Cynthia, we appreciate you taking the time to share your feedback. Let me start by saying we are so sorry to hear that it took longer than expected to get a technician out to your property. If you are still experiencing issues please send a message to resolutions@sunrun.com with your service address so we can assist you further. Thanks!

Jul. 23rd, 2024

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Verified Customer

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Wayne

The process went fairly smoothly, except for some issues with the service hookup that took a few months. Overall, I'm all set and satisfied with the service. Thank you.

8 months ago

Reply from Sunrun

Thanks for your review, Wayne! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 20th, 2024

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Excellent company and great service!

Sunrun is a top notch company! From start to finish, they did an excellent job of installing new solar panels, a new state of the art breaker box and back up battery for our home and they did it all in one day! I would recommend Sunrun to anyone seeking the installation of solar panels for their home.

5 months ago

Reply from Sunrun

Thanks for your review! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 11th, 2024

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Darlene Brinkerhoff

David W. with Sunrun was wonderful to work with. He is very knowledgeable and made us feel comfortable with him and his company. We enjoyed the process of getting solar and David made sure everything was taken care of the way he said it would be. He was (and is) very good about following up! We highly recommend him and Sunrun. Darlene & Mark

5 months ago

Reply from Sunrun

Darlene, your feedback is greatly appreciated! We’re delighted to learn that David, your representative, provided attentive assistance and was able to help answer any questions you had. Thank you so much for sharing your experience with others.

Oct. 31st, 2024

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Brandon Levinson Canyon Country, CA

The install process was stress free since SUNRUN handles every step. The equipment and installed panels appear to be high quality. I like the phone app that allows me to monitor the progress of install and permitting. The app also allows me to monitor exactly how my panels are generating and using power.

5 months ago

Reply from Sunrun

We're thrilled you had a good experience, Brandon! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 25th, 2024

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Verified Customer

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James

I've had a positive experience with the service so far. There was a minor issue during the original install, but they promptly fixed it. Overall, I can't complain about the service provided. It's been satisfactory and I enjoyed it.

11 months ago

Reply from Sunrun

Thank you for review and thank you for sharing your experience, James. We are so happy to hear that your issue was resolved promptly and you are enjoying our services. Thank you for being a part of our Sunrun family!

May. 8th, 2024

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Verified Customer

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David

The solar panel installation was smooth, but unfortunately, the roof tiles ended up being cracked. I am now left wondering about the roofing company responsible and the extent of the warranty coverage. It's a bit disappointing to encounter this issue after the successful solar panel installation.

11 months ago

Reply from Sunrun

Thank you for sharing your story, David. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you and get it resolved. Thanks for choosing us as your solar provider!

May. 8th, 2024

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Verified Customer

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George

I was a bit confused at first when I asked a question and it was repeated, but the issue was quickly addressed and resolved. The customer service was attentive and efficient in fixing the problem.

11 months ago

Reply from Sunrun

George, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that our customer service team was able to help you! Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Christopher

I was impressed with the smooth service I received. The experience was seamless and efficient. However, I believe there is room for improvement in terms of timing. Overall, I was satisfied with the service provided.

11 months ago

Reply from Sunrun

Thanks for your review, Christopher! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Robert

I had a great experience with SunRun. The team installed silver panels on my roof seamlessly. The process was smooth, and I never encountered any issues. Overall, I'm satisfied with the service provided by SunRun.

11 months ago

Reply from Sunrun

Thank you for sharing your experience, Robert! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

May. 8th, 2024

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Verified Customer

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Milton

I haven't interacted much with them in the past year, but everything seems to be fine now. When asked about the situation, I mentioned that we haven't had many dealings with them, but the recent interaction went smoothly without any issues.

11 months ago

Reply from Sunrun

Thanks for your review, Milton! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Richard

The roofing company did a great job adding more panels to my roof and replacing the west side entirely. The installation of 12 panels went smoothly, and everything has been working well for the past year. Overall, I'm satisfied with the work done on my roof.

11 months ago

Reply from Sunrun

This is awesome, Richard! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 8th, 2024

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Verified Customer

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Jorge

I haven't had any interactions with customer service, so I can't comment on that aspect. The service was a bit nerve-wracking because the workers were out in the snow, and I was worried about safety. Overall, everything went smoothly, and there were no issues.

11 months ago

Reply from Sunrun

We're thrilled you had a good experience, Jorge! We really appreciate you taking the time to share your feedback. We appreciate your concern for our installers! Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Anonymous

I had a great experience with the service provided. The team was professional and courteous, completing the work efficiently. I was impressed with their professionalism and how quickly they were able to complete the job.

11 months ago

Reply from Sunrun

Thank you so much for your kind words! We’re delighted to hear that you were happy with the timeliness and professionalism of our Installation team's work. Thank you!

May. 8th, 2024

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Verified Customer

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Robert

The installation process of the solar panels was smooth, but the system went out and took five months to get fixed, resulting in a high electric bill. It was a frustrating experience, and I had to take legal action to resolve the issue.

11 months ago

Reply from Sunrun

Thank you for sharing your story, Robert. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

May. 8th, 2024

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Verified Customer

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Rodney

The installation of solar panels was initially excellent, but subsequent requests for more panels due to adding an electric vehicle and hot tub have been ignored. The lack of response and transparency from SunRun, coupled with suspicions of financial instability, have soured my opinion of their customer service. Communication regarding lease status and future expectations would greatly improve the customer experience.

11 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Rodney. I can assure you that we would be happy to look into this for you in order to get it resolved. To best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com so that we can personally connect you with an Escalations Expert who can help you with this. Thanks!

May. 8th, 2024

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Verified Customer

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Bette

I was impressed by how quickly they fixed my issue, despite all the storms and COVID disruptions. My internet was down for 5 months, but I only had to pay extra for 2 months due to credit buildup. Great service!

11 months ago

Reply from Sunrun

Thanks for your review, Bette! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Catherine

My experience with the service was excellent. We didn't need customer service, but they were prompt, efficient, and cleaned up after installation. Overall, very satisfied with the service.

11 months ago

Reply from Sunrun

This is awesome, Catherine! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 8th, 2024

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Verified Customer

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Jose

I recently got a new product and I must say, it has been a great investment. It has been very efficient and cost-effective, helping me save money on electricity. Overall, I am very satisfied with my purchase.

11 months ago

Reply from Sunrun

Thanks for your review, Jose! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Frank

The service I received made me feel like part of the family. It was quick, easy, and whenever I had a question, they were there to help. I was completely satisfied with their assistance.

11 months ago

Reply from Sunrun

Thank you for providing your feedback, Frank. We’re delighted to hear that our team was attentive and addressed all your questions. Thanks for choosing us as your solar provider!

May. 8th, 2024

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Verified Customer

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Odis

I didn't have high expectations, but this product did what it promised. It took care of my electric bill, with just the usual monthly charge on top. I didn't really need any help, but it did the job fine.

11 months ago

Reply from Sunrun

Thanks for your review, Odis! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Robert

The service was incredibly smooth and efficient. The employees were fantastic, explaining everything clearly and executing the task beautifully. I was thoroughly impressed with the experience.

11 months ago

Reply from Sunrun

Hey there, Robert! We truly appreciate you sharing your experience with our employees. We are thrilled to hear that they were able to explain everything clearly and we hope you enjoy the benefits of going solar for years to come. Thanks!

May. 8th, 2024

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Verified Customer

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Mildred

I had a very good experience with the service. Everything went smoothly and quickly, with the job completed in just one day. The workers were very tidy and efficient. I didn't encounter any issues at all.

11 months ago

Reply from Sunrun

Mildred, it brings us immense joy to hear that you had such a great experience and that your Installation was seamless. Thank you for taking the time to share your experience with others. Thank you for helping us to create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Robert

The service provided was excellent, the team was highly professional and efficient in completing the task. I was satisfied with the outcome and would recommend their services to others.

11 months ago

Reply from Sunrun

Your review brightened our day, Robert! Thanks for taking the time to share your positive experience with our team! We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 8th, 2024

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Verified Customer

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Richard

I haven't used the product much, so I couldn't rate it fully. Overall, it was good until the last day, which was a disaster. The rest of the experience was positive. That's all.

11 months ago

Reply from Sunrun

Hi there Richard! Thank you for bringing this to our attention. Our team would love the opportunity to speak with you further about your concerns to see how we can assist you. Please send your service address and an overview of the specific issues you are having to resolutions@sunrun.com so we can help you further. Thanks!

May. 8th, 2024

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Verified Customer

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William

My experience with Sun Run was disappointing. Despite full sun all day, the energy generated was low. The winter energy accumulation was also unsatisfactory. Even after spending $200 for an evaluation, I was still disappointed. I would not recommend Sun Run.

11 months ago

Reply from Sunrun

Hey William, we appreciate you letting us know that you are having issues with your panels. Our team would love the opportunity to speak with you further about the specific issues you are having so we can get you the help you need. To get started, please send a message to resolutions@sunrun.com with your service address and a brief overview of the issues you are encountering. Thanks!

May. 8th, 2024

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Verified Customer

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Anonymous

The product is responsive and to the point, but had defects in some components initially. After replacement, it has been running smoothly. There were no major issues, and I appreciate the assistance provided.

11 months ago

Reply from Sunrun

We're thrilled to hear that your system has been working great after you got the replacement part needed. We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Richard

I appreciate the effort in following up, but I encountered a small issue this year in my garage. There was a minor leak, possibly due to a screw, causing some dripping. Overall, the service was satisfactory.

11 months ago

Reply from Sunrun

Richard, we appreciate you bringing this to our attention. We are so sorry to hear that you have a minor leak in your roof and our team would be happy to look into this further for you. In order for us to best assist, please send a message to resolutions@sunrun.com with your service address so we can confirm your account and get you in touch with one of our Escalation Experts. Thanks!

May. 8th, 2024

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Verified Customer

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Roxanna

The service was surprisingly good, as I could easily reach someone whenever I needed assistance. It was fast, reliable, and overall, I had a positive experience. However, there were some aspects that left me feeling unsure.

11 months ago

Reply from Sunrun

We are happy to hear that you had a positive experience with our services, Roxanna. Our team would be more than happy to speak with you further about any issues or concerns you have having. Please send a message to resolutions@sunrun.com with your service address along with an overview of the nature of your concerns. Thank you!

May. 8th, 2024

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Verified Customer

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Shirley

The customer service response was satisfactory, although not always to my liking. The installation process was good, not very quick but done to my satisfaction. Currently waiting for someone to come check my solar panels due to communication issues. Hoping for a resolution soon.

11 months ago

Reply from Sunrun

Thank you for sharing your story, Shirley. Your feedback helps us continue to improve your solar experience and we are so sorry that the installation took longer than expected. Our team would be happy to get a technician out to your property to look at the communication of your panels. Please email resolutions@sunrun.com with your service address so we can confirm your account. Thank you!

May. 8th, 2024

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Verified Customer

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Guadalupe Roldan

Tesla Batteries are game changing i like them

1 month ago

Reply from Sunrun

Thanks for your review, Guadalupe! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you are enjoying your batteries. Thanks for doing your part by helping us create a planet run by the sun!

Mar. 10th, 2025

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Verified Customer

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Conan Ferguson

They helped me save money on electricity!

1 month ago

Reply from Sunrun

Thanks for your review, Conan! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Mar. 4th, 2025

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Verified Customer

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William Byrd

Everything went great. Awesome communication

1 month ago

Reply from Sunrun

Thanks for your review, William! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Feb. 28th, 2025

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Verified Customer

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Kelly Lee

Our experience with Sunrun was fantastic! J.J. was so helpful and explained everything throughout the entire process. We were always kept in the loop throughout each step and everyone involved was so helpful. I would gladly refer Sunrun to anyone who is looking to add solar to their home.

3 months ago

Reply from Sunrun

Kelly, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jan. 11th, 2025

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Verified Customer

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Angel Irizarry

My experience with Lauren and her team was excellent! I was informed about the project every step of the way. Any concerns that I had were immediately addressed. The team was always accessible and willing to help. Lauren and her teams professionalism made this an easy process for me and my family.

3 months ago

Reply from Sunrun

We greatly appreciate your positive feedback, Angel! It warms our hearts to know that Lauren and her team played a pivotal role in your seamless solar journey. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

Dec. 12th, 2024

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Verified Customer

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Ailwyn Villafane

From day one sun run installation was perfect! The roof installers, the electrician and the sun run staff all were great. The contractors sun run used were very professional and fantastic installation. The staff at sun run were my favorite. The relationship they built with me via phone was like family. Thank you sun run.

3 months ago

Reply from Sunrun

We're thrilled you had a good experience, Ailwyn! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 10th, 2024

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Verified Customer

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Sharon Saria

Our experiences with Jackie, Adam & Megan have been topnotch! They are all qualified professionals who give good, full and appropriate information regarding their solar product. Their courteous interactions have been very appropriated.

3 months ago

Reply from Sunrun

Sharon, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the our employees and the services we provide. Thank you for helping us create a planet run by the sun!

Dec. 10th, 2024

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Verified Customer

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Nancy

I was really happy with Sun Run when they installed my solar, they made it so easy. They were very clear with all the details for me and everyone was great and it went so smoothly. I would highly recommend Sun Run to anyone looking to install solar on their home.

5 months ago

Reply from Sunrun

We're thrilled you had a good experience, Nancy! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Robert

I had a disappointing experience with the installation process. The critter guard was installed incorrectly, which led to damage on my roof from pigeon droppings. While the representative acknowledged the issue, there was no resolution offered at this time. Overall, I'm not satisfied with the service.

5 months ago

Reply from Sunrun

We are so very sorry to hear that you are not satisfied with the installation process, Robert. Our team would love the opportunity to speak with you further about your concerns to see how we can best assist. In order for us to best assist you, we will be sending a private message requesting your service address. Thanks!

Oct. 11th, 2024

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Verified Customer

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Rick

I had a great experience with the installation team. They scheduled everything in advance and kept me informed throughout the process. The installation was completed in less than a day, and the team was professional and friendly. Overall, it was a smooth and efficient service!

5 months ago

Reply from Sunrun

Thank you so much for your kind words, Rick. We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!

Oct. 11th, 2024

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Verified Customer

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Janet

I found the service quick and easy, with no issues at all. However, I believe they should provide more customer information, especially regarding refunds. On the positive side, I've always had pleasant experiences when calling for help, and I'm satisfied with my electric bill overall.

5 months ago

Reply from Sunrun

Thanks for your review, Janet! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Sumair

I had a great experience with the installation. The team arrived in the morning and finished by late afternoon, making the process very easy. My bill has been lower since, leaving me with extra money in my pocket. I appreciate the service and how smoothly everything went. Thank you!

5 months ago

Reply from Sunrun

Thanks for your review, Sumair! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 11th, 2024

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