Sunrun Reviews
9.9
Overall Score
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Verified Customer
Review Source
April L Lindevald Union City, NJ
We wanted to have solar for economics and care of planet, but could not afford a system. Sunrun made it easy to get on board. They assessed our property, and installed panels, which seem to have been maintenance -free for years. Our savings are moderate, but real, but we feel good to be contributing to the effort to shift energy to sustainable sources. Our monthly payments are easily deducted from our bank, and increase in small amounts year by year exactly as promised. Each month we get e-mails clearly describing the efficiency of our system and how much carbon it saves, and any time we have had an issue or question, (such as refinancing our mortgage) we have dealt with cheerful and expert customer service who helped us swiftly. We are very happy with our relationship with Sunrun after some years of signing on. At every step they delivered as promised and offered excellent support.
1 year ago
Reply from Sunrun
We're thrilled you are having a good experience, April! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Oct. 25th, 2023
Verified Customer
Review Source
Mark
Well, I'm into my third year already and I haven't had any problems with the equipment, it has been working flawlessly. In fact, it seems to be getting better with age. Now I don't know if that's possible, but I tell you what, I've sure been getting a lot of rollover. I've been producing still a lot like crazy, so that's awesome. I've been very happy with the lease agreement and the payments have been more than acceptable. It's been fantastic. I've got 24 panels on my small roof, and I just I love it. It's working out really good. These guys were right on top of everything. Even when I initially had a problem with one of the brackets that held the panel, I needed it trimmed off because it was hanging out a little bit. They came right back, took care of it, no problem.
1 year ago
Reply from Sunrun
Thank you so much for your wonderful review, Mark! We are absolutely thrilled to learn that you are saving money with solar. Our mission is to simplify and enhance your solar journey, and having you as part of the Sunrun family brings us immense joy. Thank you for helping us create a planet run by the sun!
Sep. 29th, 2023
Verified Customer
Review Source
Lori J
Phillip, our SunRun Representative is fantastic, he answered all our questions, he makes sure everything is going good with us, and he even periodically stops by to see how we're doing and how we like our solar. Once they put the solar up, it was fast and it was efficient and they were great about cleaning up anything in the yard. The guys were just superb. We have not had any problems and we're loving our no ComEd bills. We used to pay $250 a month for ComEd, now we don't. They're absolutely trustworthy. I'm very pleased with them and the customer service and the way that they treat us afterwards. We're not just forgotten, they still check up on us. It it's just amazing. It's there, it's not just making a sale and goodbye, you're part of the family.
1 year ago
Reply from Sunrun
We are so happy to hear that your representative, Phillip, played such a crucial role in guiding you through your solar experience. Your feedback is invaluable to us, and we appreciate you taking the time to share your story with others. Having you as part of the Sunrun family brings us immense joy. Thanks so much, Lori!
Sep. 29th, 2023
Verified Customer
Review Source
Earle
I think the the the girl who told me about SunRun was very good and she explained everything to me and how much money I would save and that was the right choice. The gentleman came over here, put it up in a speedy time. I think it only took a couple of days. It was great experience. They put it up and and it was not complicated for me to be able to clean it or anything else. It gets pretty clean pretty quick. But I think it could have been a lot easier if they didn't put that white material at the bottom of each panel because it doesn't get cleaned too well. But actually it's very good. I think my roof is going to be have to be done probably in the next two or three years and they're going to have to remove the solar panels. And that's going to be a little costly I think.
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Earle! We really appreciate you taking the time to share your feedback and use this information to continue to improve your solar experience. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 29th, 2023
Verified Customer
Review Source
William
They were very, very informative, supportive and I had already made the decision. So it was a very simple matter of just arranging the installation. The date was selected. I was asked to trim a few branches from some trees that are around my property and their truck with the crew with the equipment arrived and they spent most of the day, installing the panels, getting the battery in, laying the cable the the pipe, the the ductwork for the cables, and mounting the control equipment on the on the side wall. It was a pretty straightforward process. They were very respectful and responsible. I pay 100 bucks a month and I don't have to worry about it.
1 year ago
Reply from Sunrun
Thanks for your review, William! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Sep. 29th, 2023
Verified Customer
Review Source
Jean Chugg california
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Jean! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jan. 7th, 2023
Verified Customer
Review Source
Sean
Whatever problems that we came up against when doing the installation, they resolved them quickly and efficiently. I cannot believe how easy the project went and how smoothly it went, I've never experienced any contractor perform in the way the sun run performed. The process was incredibly smooth including things like minor details like replacing a stock when they put in they put in a new electrical panel there was issues with the roof they took care of that as well. I recommended them to my mother and she's also very satisfied. The sales staff and contractors are all amazing and I appreciate that the work was performed in a professional manner and everything was handled very smoothly and I really do appreciate having solar in my house.
2 years ago
Reply from Sunrun
We're thrilled you had a good experience, Sean! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 25th, 2022
Verified Customer
Review Source
Dennis L Sr Aurora, CO
All the pricing was pretty much even, but the customer service starting with the sales rep and all the way through the process has been top notch. Everyone is kind and knowledgeable. It was like I was the only customer and they want to make sure everything went right through. The installation went without a hitch and was a lot faster than I thought it was going to be. It was very hands off. I didn't have to do anything, it was just too easy. Everything works perfectly. I've had no issues and it's very eays to understand the app when you're looking at the power or what you're using. Everything is user friendly. Specifically Brandon, my service rep, has been outstanding in this process and I really depend on him. He finds out answers to my questions in a timely manner and get's back to me so he's a top notch employee.
4 years ago
Verified Customer
Review Source
Ferris Chicago, IL
SunRun was able to answer all my questions. The showed me examples of work that they had done. They made sure I had information about solar panels and solar savings. They were quit thorough. The installation process was flawless.They were on time and very respectful of my home. They showed me what they had done after they finished. Everything works the way that it should. Customer service is excellent they are reliable and they're prompt in responding to your calls. About the equipment. The panels are on my roof and we had a horrible storm and I was concerned because my neighbor had pieces of their roof fly out but I had no incident. The other cool thing about SunRun is I had a small stipend for referring other customers to them. I referred them because I thought the service was nice and really didn't expect anything but I thought that was a nice touch.
4 years ago
Verified Customer
Review Source
Darnell Houston, TX
They're very consistent, thorough, and follow through. The Installation process went very well I think they finished even a day ahead of schedule. Of course being inside the home it's understandably noisy within them banging on the roof however I'm very pleased with the end results. From what I've seen the quality is excellent it performs well. I've seen other systems throughout the different communities and whatnot and different places of business I just like the look and the design of the SunRun system. It's been great. Texas suns are monstrous with the heat but the sun is working in my favor.
4 years ago
Reply from Sunrun
We're thrilled you had a good experience, Darnell. We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Douglas Poway, CA
They were at Costco and Costco stands behind what they sell at their store. They came out and did the measuring and they came and installed it and took a couple of days and then we had to wait for inspection so everything pretty much went as we were told ahead of time. There was one problem, they came out and fixed it but they didn't fix it immediately it was a few days and we weren't sure what was going on but other than that it was great and they took care of it. Everything has gone really well and for the first year we had a bill of a hundred and thirty dollars but we didn't install it until one month into the year so we're pleased.
4 years ago
Verified Customer
Review Source
Robin Henderson, NV
I'm a Costco member and I made an appointment with them and when they came out to my home, they were very courteous, on time, and were very knowledgeable. I've had a few issues along the way, but they called me back right away or emailed me back right away and were able to take care of any complications so that's very good customer service. The installation was very smooth and quick. All the gentlemen who did the service were courteous, very friendly, and very nice. They put it up in no time and explained everything to me when I needed to look for it. It was a really good experience. The equipment they put in the box on the side of the house and it's very easy to read the instructions. Everything that they've done has been very well handled. They've been very honest from the beginning.
5 years ago
Verified Customer
Review Source
Veronica
They kept me apprised of every step of the process and it made it incredibly easy and smooth for me and for my solar panels and power in a very quick time frame. Everything was planned ahead of time and scheduled. They showed up on schedule and everything was done within a couple of hours. It looks great and they cleaned everything up and it was beautiful. Our town inspector came out to take a look and they were very impressed with the amount of solar power the panels were collecting when it was still early in the season, in early March, and that to me was a really good time. These were really great technology.
5 years ago
Verified Customer
Review Source
5 San Juan Bautista, CA
Everything went perfectly during installation. There wasn't a hiccup in the whole process. They were professional and courteous. They were on time and they got our job done quickly and I'm happy as a clam. They were quick about it and explained to me what they were doing. They told me exactly how long it would take. They were very professional, every single one of them. The system is working perfectly. We haven't had any glitches in the system and I'm very happy with it. We had sort of an unusual occurrence. The day they completely finished the installation, the technician had left and unbeknownst to me, the power went off, but I didn't think the system was working. So I called him and he came back.
5 years ago
Reply from Sunrun
Carol, thank you for sharing this experience we are happy to hear that everything went as planned. Hearing you are satisfied is what we love to hear and strive for. Welcome to the Sunrun family.
Feb. 20th, 2019
Verified Customer
Review Source
Paul Boys Sun City, AZ
Several of my neighbors had already used them so when we heard about them we asked for a rep to come over and give us a proposal. He was very knowledgeable, friendly, and not pushy at all, so we signed up for it. I had already bought a solar system for a previous house, so I knew that it could cost quite a bit of money. We really liked the option they gave us of not paying a lot of capital upfront for their equipment. They seem to have a pretty good system to keep you informed through the process. They either email or call on every step of the way. Their construction team was very efficient too and as far as I know they did their job right.
6 years ago
Reply from Sunrun
Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company.
Apr. 5th, 2018
Verified Customer
Review Source
Dean Campbell Lexington, SC
I got interested in solar because I was getting high electrical bills. I had to do something to cut my costs so I went for it. The installation was done efficiently and faster than what I thought. It also had no cost, all I have to pay is the monthly fee. My contract is for 20 years, so for that time I don't have to worry about it. It has cut about 40% off of my electric bill already. The biggest problem that we ran into was with the Homeowners Association. They slowed everything down and stopped us from doing what we wanted to do in our home. I had to go 3 or 4 times and do all these things to get it all approved. I don't think they should even be involved, I mean, I'm putting up panels on my own house, it should be my own choice. Hopefully they can get the lawmakers involved and straighten things out. That way they may realize that, you know, it's the customer's choice to put things on their home. No one else should have to get involved or put up restrictions on what we can or can't do. It should be up to me not the HUAC.
6 years ago
Reply from Sunrun
Happy to hear, Dean C! Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why, we're known for processing the fastest system installations and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun
Apr. 5th, 2018
ALLAN Harry
INSTALLATION TOOK 9 .ONTHS TO INSTALL. I WAS PROMISED, WOULD REDUCE MY ELECTRIC BILL BY 2/3 rd, NOT! ONLY REDUCED ELECTRIC BILL BY 28% !! DAMAGES TO EXTERIOR STUCCO OF GARAGE , AND SECTIONS OF DRYWALL ON INSIDE WALL OF GARAGE, CUT OUT, NEVER REPLACED, NOR REPAIRED. EXTERIOR CABLE AND INTERNET METAL COVER PLATE TAKEN, TO ALLEGEDLY MATCH EXTERIOR PAINT COLOR,NEVER WAS RETURNED !!
2 weeks ago
Reply from Sunrun
Thank you for bringing this to our attention, Allan. We are so sorry to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, we will be sending you a private message requesting additional account information to help locate your account. Thanks!
Dec. 6th, 2024
Verified Customer
Review Source
Martin Taber
Sunrun took care of my inverter that went bad. A Sunrun tech, was there in a few days to install a new inverter.
2 months ago
Reply from Sunrun
Thanks for your review, Martin! We're so happy to hear that you were able to get your inverter repaired in a timely manner.
Oct. 23rd, 2024
Verified Customer
Review Source
Daniel Matthias
Installation went very smooth. The job was well done. We had no problems with the system since its installation.
2 months ago
Reply from Sunrun
We're thrilled you had a good experience, Daniel! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Oct. 15th, 2024
Verified Customer
Review Source
George Yanagi
I currently have a 20 year PPA with Sunrun. And I’m very happy with the system. My next step is to install their battery unit when I am able
2 months ago
Reply from Sunrun
This is awesome, George! Your positive feedback is like a ray of sunshine to us, and we're so happy you are enjoying your solar experience. Thanks for going solar with us!
Oct. 15th, 2024
Verified Customer
Review Source
Aaron
I found the installation process quite disappointing as the critter guard was installed incorrectly, leading to damage on my roof from pigeon droppings. Additionally, I really wish I had a battery to store energy for nighttime use, as most of my electrical needs arise after dark. Overall, I'm not satisfied.
2 months ago
Reply from Sunrun
Aaron, thank you for reaching out to us and sincere apologies for not providing you with a positive solar experience. We will be sending you a direct message to assist you and help improve your experience with us, thank you!
Oct. 11th, 2024
Verified Customer
Review Source
Nancy
I had a mixed experience. The installation process went smoothly, but the service is still incomplete. Communication has been frustrating, and I'm now considering legal action due to unresolved issues. I hope they address these problems soon.
2 months ago
Reply from Sunrun
Nancy, thank you for reaching out to us. We are so sorry for this experience and we want to help improve your experience with us. We will be sending you a direct message to assist you, thank you!
Oct. 11th, 2024
Verified Customer
Review Source
Sara
I had mixed feelings about my experience. While I appreciate the company's great work, I'm frustrated that there's been no support to fix the solar system issues I've encountered. Overall, I don't know if I would recommend them based on my current experience.
2 months ago
Reply from Sunrun
Sara, we are so sorry to hear this and we want to help fix your solar system issues. Please send us an email at resolutions@sunrun.com with your name, service address and details of your experience. Thank you!
Oct. 11th, 2024
Verified Customer
Review Source
David
I had a terrible experience with Sunrun. After a long wait, they installed everything incorrectly, leaving me with ongoing issues. They messed up my roof and failed to complete the project, leaving me feeling abandoned. I totally regret choosing Sunrun for my solar installation.
2 months ago
Reply from Sunrun
David, we are so sorry to hear this and we want to help escalate your experience. We will be sending you a direct message to assist you. Thank you!
Oct. 11th, 2024
Verified Customer
Review Source
Mary Ellen Acker
I had mixed experiences with Sunrun. The installation went smoothly and the professionals were efficient, but it took much longer than expected due to various issues. Despite this, I'm happy with the system and their follow-up monitoring. I would recommend them to others, even though my experience wasn't entirely positive.
2 months ago Edited October 2, 2024
Reply from Sunrun
Thanks for your review, Mary Ellen Acker ! Our goal is to make going solar easy and enjoyable. We're so happy to hear that you had a good experience with us and your problems were fixed. Thanks for doing your part by helping us create a planet run by the sun!
Oct. 2nd, 2024
Verified Customer
Review Source
Billy Hill
Jonathan was a very good representative for your company he was the only person that has helped us receive this offer
2 months ago
Reply from Sunrun
This is awesome, Billy! Your positive feedback is like a ray of sunshine to us, and we're so happy Jonathan could guide you through your solar experience. Thanks for going solar with us!
Oct. 1st, 2024
Morgan Drake Houston, TX
We’ve been very happy with SunRun so far - its panels have been the reason we had power on multiple occasions. But what really makes this company one we’ll stick with is that their employees are phenomenal to work with.
1 month ago
Reply from Sunrun
Morgan, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Nov. 5th, 2024
Danny Kou Houston, TX
Sunrun promised to give me a solar solution that would charge my EV, provide power to the entire house when the grid went down, and replace my electricity bill completely. It does about half of the things that were promised. I am now stuck on the hook to pay for a system that can charge my EV, supplies power during outages as long as the air conditioner isn't running, and generates power when the sun is out but doesn't carry over the excess from uptime. I feel like I was sold a promise that wasn't delivered
1 month ago
Reply from Sunrun
Hi Danny, we appreciate you bringing this to our attention and our team would be happy to look into this for you to see how we can help. We've located your account and have assigned an Escalation Expert who will review your account and reach out to you as soon as possible. They can take up to one business day to review your account information so please feel free to send us a private message if you have any questions in the meantime. We look forward to turning your experience around.
Oct. 31st, 2024
Carliste Mcfadden Missouri City, TX
After meeting Devan and signing up with Sunrun
he has always been available for us , answering
all our questions.He’s very knowledgeable
and professional. 😊
1 month ago
Reply from Sunrun
Thank you for sharing your feedback, Carliste! We are thrilled to hear that your representative, Statler, was attentive and was able to help answer your questions. Thanks for helping us create a planet run by the sun!
Oct. 23rd, 2024
Verified Customer
Review Source
Janet
It worth it even with a payment ,it's way less then a NVEnergy bill way more then solar payments . Ì am happy went with SunRun
3 months ago
Reply from Sunrun
This is awesome, Janet! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Sep. 14th, 2024
Nachatar Sahota
The system is working excellent. We are enjoying the power from the system since last three years now. It's saving us thousands of dollars. No power lost during the Helene hurricane. Just amazing system.
2 months ago
Reply from Sunrun
Thanks for your review, Nachatar! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Oct. 3rd, 2024
Verified Customer
Review Source
Ana Paulina Martinez
Erik was great!
He was patient and explained everything very well.
This is the second time I do a process with Sunrun and I have a great experience.
4 months ago
Reply from Sunrun
We're thrilled you had a good experience, Ana! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Aug. 21st, 2024
Verified Customer
Review Source
Lisa Penaloza
I was holding back on getting solar after dealing with Ross he made the experience smooth and answered all my questions and is very knowledgeable . Highly recommend Sunrun
4 months ago
Reply from Sunrun
This is awesome, Lisa!Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Aug. 21st, 2024
Verified Customer
Review Source
Jon Begerow
There was nothing easier than following the instructions from David during our meetings together . Explanations were forthcoming. It was a great experience.
4 months ago
Reply from Sunrun
Jon, your feedback is greatly appreciated! We’re delighted to learn that David, your representative, provided attentive assistance and was able to help answer any questions you had. Thank you so much for sharing your experience with others.
Aug. 17th, 2024
Verified Customer
Review Source
Pete
The technicians were efficient and knowledgeable, taking care of everything promptly when they had the necessary parts. The process went smoothly, but I do wish they had better resources for parts.
5 months ago
Reply from Sunrun
Thank you for sharing your experience with others, Pete! We are happy to hear that the entire process went smoothly and appreciate your feedback regarding our equipment. Thanks!
Jul. 20th, 2024
Verified Customer
Review Source
Shirley Oferrall Tracy, CA
I had a bad experience with SunRun. A rep set up an appointment, but no one showed up or called. When I contacted SunRun, they claimed there was no appointment. Wasted a day off work for nothing. Disappointing service.
5 months ago
Reply from Sunrun
Shirley, we are so sorry to hear that your representative was a no-call no-show. Your frustration is completely understandable and our team would like to speak with you further about your concerns. Please send a message to resolutions@sunrun.com with your service address so we can confirm your account. Thank you!
Jul. 23rd, 2024
Verified Customer
Review Source
Wayne
The process went fairly smoothly, except for some issues with the service hookup that took a few months. Overall, I'm all set and satisfied with the service. Thank you.
5 months ago
Reply from Sunrun
Thanks for your review, Wayne! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Anonymous
I had some billing issues 8 years ago, so I can't rate the customer service experience fully. It was good for what happened. Communication problems due to internet connections. Overall, it was fine.
5 months ago
Reply from Sunrun
We appreciate you taking the time to reach out to us. We are very sorry to hear that you previously had an issue with your billing and for that, we sincerely apologize. If there is anything you need assistance with, please send your service address to resolutions@sunrun.com. Thanks so much!
Jul. 23rd, 2024
Verified Customer
Review Source
Cynthia
I contacted the company for a service tech to check my solar panel's energy production, but it took 3 months to get a response. Customer service was disappointing, with delays and runarounds when seeking help. Despite this, the team that worked on my service, installation, and sales were excellent. Overall, great service from the technicians, but customer service needs improvement.
5 months ago
Reply from Sunrun
Cynthia, we appreciate you taking the time to share your feedback. Let me start by saying we are so sorry to hear that it took longer than expected to get a technician out to your property. If you are still experiencing issues please send a message to resolutions@sunrun.com with your service address so we can assist you further. Thanks!
Jul. 23rd, 2024
Review Source
Virginia Ristine
We loved our sales rep, he made everything understandable and helped us choose the best option for us. If it wasn't for him, we may have never signed up.
Also, recently a rep stopped by our house just to check on us he said, as he was in the neighborhood.
3 months ago
Reply from Sunrun
We greatly appreciate your positive feedback, Virginia! It warms our hearts to know that your Sales Rep played a pivotal role in your seamless solar journey. We hope that you enjoy the full benefits of going solar for years to come. Thanks!
Sep. 11th, 2024
Verified Customer
Review Source
James
I've had a positive experience with the service so far. There was a minor issue during the original install, but they promptly fixed it. Overall, I can't complain about the service provided. It's been satisfactory and I enjoyed it.
7 months ago
Reply from Sunrun
Thank you for review and thank you for sharing your experience, James. We are so happy to hear that your issue was resolved promptly and you are enjoying our services. Thank you for being a part of our Sunrun family!
May. 8th, 2024
Verified Customer
Review Source
Christopher
I was impressed with the smooth service I received. The experience was seamless and efficient. However, I believe there is room for improvement in terms of timing. Overall, I was satisfied with the service provided.
7 months ago
Reply from Sunrun
Thanks for your review, Christopher! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
George
I was a bit confused at first when I asked a question and it was repeated, but the issue was quickly addressed and resolved. The customer service was attentive and efficient in fixing the problem.
7 months ago
Reply from Sunrun
George, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that our customer service team was able to help you! Thank you for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
David
The solar panel installation was smooth, but unfortunately, the roof tiles ended up being cracked. I am now left wondering about the roofing company responsible and the extent of the warranty coverage. It's a bit disappointing to encounter this issue after the successful solar panel installation.
7 months ago
Reply from Sunrun
Thank you for sharing your story, David. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you and get it resolved. Thanks for choosing us as your solar provider!
May. 8th, 2024
Verified Customer
Review Source
Anonymous
I had a great experience with the service provided. The team was professional and courteous, completing the work efficiently. I was impressed with their professionalism and how quickly they were able to complete the job.
7 months ago
Reply from Sunrun
Thank you so much for your kind words! We’re delighted to hear that you were happy with the timeliness and professionalism of our Installation team's work. Thank you!
May. 8th, 2024
Verified Customer
Review Source
Milton
I haven't interacted much with them in the past year, but everything seems to be fine now. When asked about the situation, I mentioned that we haven't had many dealings with them, but the recent interaction went smoothly without any issues.
7 months ago
Reply from Sunrun
Thanks for your review, Milton! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Robert
I had a great experience with SunRun. The team installed silver panels on my roof seamlessly. The process was smooth, and I never encountered any issues. Overall, I'm satisfied with the service provided by SunRun.
7 months ago
Reply from Sunrun
Thank you for sharing your experience, Robert! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Rodney
The installation of solar panels was initially excellent, but subsequent requests for more panels due to adding an electric vehicle and hot tub have been ignored. The lack of response and transparency from SunRun, coupled with suspicions of financial instability, have soured my opinion of their customer service. Communication regarding lease status and future expectations would greatly improve the customer experience.
7 months ago
Reply from Sunrun
Thank you for bringing this to our attention, Rodney. I can assure you that we would be happy to look into this for you in order to get it resolved. To best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com so that we can personally connect you with an Escalations Expert who can help you with this. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Richard
The roofing company did a great job adding more panels to my roof and replacing the west side entirely. The installation of 12 panels went smoothly, and everything has been working well for the past year. Overall, I'm satisfied with the work done on my roof.
7 months ago
Reply from Sunrun
This is awesome, Richard! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
May. 8th, 2024
Verified Customer
Review Source
Jorge
I haven't had any interactions with customer service, so I can't comment on that aspect. The service was a bit nerve-wracking because the workers were out in the snow, and I was worried about safety. Overall, everything went smoothly, and there were no issues.
7 months ago
Reply from Sunrun
We're thrilled you had a good experience, Jorge! We really appreciate you taking the time to share your feedback. We appreciate your concern for our installers! Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 8th, 2024
