Sunrun Reviews
9.7
Overall Score
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Verified Customer
Review Source
Roxanna Randall
Sunrun was very easy to work with. They explained everything in detail and was always ready to help answer all my questions. They keep me informed of each step. The process was fairly quick and simple. I never have an electric bill and always have credits for the next year I would recommend them to my family and friends or anyone thinking of getting solar.
5 months ago
Reply from Sunrun
Thanks for your review, Roxanna! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Jun. 8th, 2024
Danielle Mazza
Sunrun was flawless in their execution of our solar panels. I was truly impressed by Patrick and his team and how available they all were to answer any questions. This team kept me informed through the entire process. I am truly grateful to Patrick and his team, they get an A++++++ in my book for sure!!! I tell everyone about this company & team!! Thank you again for everything Sunrun, Patrick & Team
5 months ago
Reply from Sunrun
Thank you for sharing your feedback, Danielle! We are thrilled to hear that your representative, Patrick, was attentive and was able to help answer your questions. Thanks for helping us create a planet run by the sun!
Jun. 8th, 2024
Verified Customer
Review Source
Rebecca Tybor
I am renting out my solar panels with a battery back up. With my son, daughter-in-law, their 5 kids that all live with me create a ton of electricity with all the TV’s, phones, tables, etc plugged in almost 24/7 was costing me a huge amount monthly. With SunRun’s solar panels, I am saving money every month! The electric went out a few days ago and the battery backup kicked on which was a relief! Professional and friendly service - you cannot go wrong with them! I highly suggest everyone get solar panels from SunRun!
5 months ago
Reply from Sunrun
Thanks for your review, Rebecca! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
May. 30th, 2024
Brian S
The whole process was seamless from beginning to end. We were kept informed of every step and what would be done and when. The communication was regular and extremely informative. We had no issues with any part of the process and every person we worked with was amazing with keeping us informed and answering any questions we had. We would highly recommend SunRun for anyone interested in solar power.
5 months ago
Reply from Sunrun
We're delighted to hear that our team was able to help guide you through your solar journey and help answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Brian!
May. 30th, 2024
Verified Customer
Review Source
Susan Moffat Mission Viejo, CA
The amount of money I pay each month is super!
Have the app so can track my energy amounts and that my panels are working.
Have had no need for customer service since installation.
I like that Sunrun is constantly monitoring their equipment and will take care of it if anything goes wrong.
My rep was super attentive until the system was all turned on and now I struggle to get a response to a question via text.
I have yet to receive the money promised for referring a customer.
9 months ago
Reply from Sunrun
Susan, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. We definitely don't want you to miss out on your referral, and we want to get this resolved for you as quickly as possible. In order to best assist you, we will be sending you a private message requesting additional account information so we can help you further. Thanks so much!
Jan. 12th, 2024
Verified Customer
Review Source
Lauren
I had a great experience with SunRun. The team was communicative throughout the installation process, which was quick and completed in just one day. The foreman was excellent, providing a clear rundown of the work. Everything was explained beforehand, and they followed up after the install to ensure everything was working well. Overall, a straightforward and satisfying project.
9 months ago Edited January 10, 2024
Reply from Sunrun
Your review brightened our day, Lauren! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
Jan. 10th, 2024
Verified Customer
Review Source
Carl Coutu Hope Valley, RI
Dislike how long it takes from installation to activation of the system. I realize you are at the mercy of the local inspectors but the process literally took months. Communication could improve during that period. However, your installers were excellent and cleaned up after themselves.
9 months ago
Reply from Sunrun
Thank you for sharing your story, Carl. Your feedback helps us continue to improve your solar experience and we genuinely appreciate you sharing your experience. Thanks so much for choosing us as your solar provider.
Jan. 10th, 2024
Verified Customer
Review Source
Kira Cheng
Jacob provided an excellent explanation of the battery and offered a solution.
1 month ago
Reply from Sunrun
We're pleased to hear about the positive impact your representative, Jacob, had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks, Kira!
Oct. 4th, 2024
Verified Customer
Review Source
Sue Turner
The Solar System works great & have enjoyed the lower electricity bills
1 month ago
Reply from Sunrun
We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Sue! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.
Sep. 25th, 2024
Verified Customer
Review Source
Edward
So far, good. No problems with equipment or company to date.
1 month ago
Reply from Sunrun
Thanks for your review, Edward! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Sep. 20th, 2024
Verified Customer
Review Source
Maureen
I have no problem, it was installed well, also I have had no problems
1 month ago
Reply from Sunrun
We're thrilled you had a good experience, Maureen! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 18th, 2024
Verified Customer
Review Source
Phyllis
Good follow-up checks; Sunrun notifies me of any potential problems.
1 month ago
Reply from Sunrun
This is awesome, Phyllis! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Sep. 14th, 2024
Verified Customer
Review Source
Steven
Had been a huge benefit financially. I very happy with this investment.
1 month ago
Reply from Sunrun
Thanks for your review, Steven! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Sep. 14th, 2024
Verified Customer
Review Source
Richard
I'm very happy with sunrun I have nothing but good things to say
1 month ago Edited September 13, 2024
Reply from Sunrun
Your review brightened our day, Richard!Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
Sep. 14th, 2024
Review Source
Jay
To date, Sunrun has performed as promised. Being skeptical in the beginning, we quickly became comfortable with the process and it was a “No Stess” experience. We were kept informed throughout all phases of the project right up to installation day. The install crew were very professional and made sure the property was clean and tidy at the end of every day. The design and layout look great with the triple black panels and best of all they are performing as indicated. All and all we are very happy with our system and the money we are saving with our energy bills which are $0.00 most months. If you are considering Solar for your home, I would highly recommend Sunrun for your peace of mind and reliability.
Jay C.
Guilford, CT
5 months ago
Reply from Sunrun
We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Jay! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.
May. 7th, 2024
Nicole Mandel
An amazing company! Truly easy process with a kind, trustworthy team. Kyle was a wonderful first contact on our solar journey. He broke down all of the specs and pricing so we could understand and know we were making the right choice. He got us answers to our questions and adjusted things to meet our needs. The installation team was knowledgeable and informative even giving us some tips and trouble shooting info so we were prepared for multiple scenarios ( everything ran smoothly so we didn’t need them but it gave me confidence that I knew what to do just in case). Then Lindsey made sure we were up to date for everything in the home stretch. Super happy with the results and the amazing customer care.
5 months ago
Reply from Sunrun
We're delighted to hear that your representatives Kyle and Lindsey, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Nicole!
May. 7th, 2024
Verified Customer
Review Source
Premnath Gopinathan
Last year in Spring I made the decision to go solar energy for my home, and after extensive research, I chose Sunrun from my Costco membership for their stellar reputation in the industry. From the initial consultation to the final installation, my experience with Sunrun has been nothing short of exceptional. First and foremost, I was impressed by the quality of Sunrun's solar panels. Not only are they highly efficient in harnessing solar energy, but their durability and sleek design also added a touch of modernity to my home. They meticulously assessed my property to determine the best placement for the panels, ensuring maximum efficiency and appealing appeal. They worked diligently to seamlessly integrate the panels into my home's architecture, taking great care to maintain its integrity. Not only do they offer top-quality solar panels, but their installation team is unparalleled in their professionalism, expertise, and commitment to customer satisfaction.
Kudos to Sunrun and their outstanding installation team for a job exceptionally well done!
6 months ago
Reply from Sunrun
We're thrilled you had a good experience, Premnath! We appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Apr. 30th, 2024
Review Source
Chris Borr
I first contracted with Sunrun to design, stall and lease a solar array in 2013. The process was very straightforward and our solar panels were up and running in a few short months. The system was designed well and we owed $0 at each true up for a number of years. Once our adult son moved back home, I worked with Derek and Megan to expand the array. I was very satisfied with the excellent customer service they and other Sunrun colleagues demonstrated in designing and installing more panels. We are back to owing $0 at true up! I was also very impressed with Sunrun when I planned to replace my roof. They were on time and very efficient in removing all the panels and hardware and safely storing them onsite. Once the new roof was on, Sunrun was equally responsive in coming out to re-install all the hardware and panels and I was up and running shortly after.
6 months ago
Reply from Sunrun
Thanks for your review, Chris! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Apr. 30th, 2024
Verified Customer
Review Source
Tom Burke
Three years ago we applied for the Costco home roof solar panel program. The program was managed by SunRun. SunRun was remarkably ompetent and designed and installed our solar panel system. They coordinated with our local electric utility to provide a seemless transition from a utility based system to a primarily solar based system. Our monthly power bill dropped from about $200 to about $35 with no apparent change in the quality of service. We have operated at the lowest available utility bill thru summer and winter seasons. We were pleased and very surprised to realize that our solar panels fully offset our air conditioning power demand thru our complete mid-Florida use.
We could not be more pleased with the SunRun work and the very pleasant support of its staff
6 months ago
Reply from Sunrun
Thanks for your review, Tom! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Apr. 24th, 2024
Verified Customer
Review Source
Hipolito Nunez
Sunrun representative Blakeslee S. presented herself as very knowledgeable about her product. Unlike other I spoke with from other companies. Everything Blakeslee stated and indicated would happen did happen. She stayed on top of our installation and if an issue arose it was taken care of immediately. The electrician was very professional and made sure his work was neat and the installation looked good on the house. The solar panel installers were also very neat. Extremely fast and made sure the grounds were cleaned up. Once completed Blakeslee came to make sure the work was done and I was happy. I would recommend Sunrun to anyone e who is looking for solar.
6 months ago
Reply from Sunrun
We're delighted to hear that your representative, Blakeslee, made such a meaningful impact on your solar journey and was on top of every issue you were having. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you so much, Hipolito!
Apr. 23rd, 2024
Betty Molner
So far, we are very satisfied with SunRun. The sales representative, Elias, was very informative and spent a good deal of time with us explaining EVERYTHING. When we told him that we knew we would not qualify because we needed to replace our roof, Elias was quick to let us know that they work with several roofing companies and they could help us to replace our roof. He told us not to worry about getting quotes or any permits. Sunrun did all that for us saving us the hassle. The roofing company came to our home, right on time and they replaced our roof and facia boards quickly and were very professional. They also cleaned up the mess and hauled everything away. Sunrun also gave us some monetary assistance with the cost of the roof. During the whole process, Elias was in constant communication with us, letting us know what what going on and when the inspector was expected to show up. Everyone came right on time and the entire process went smoothly. We are still kind of new to the process, but so far we are greatly pleased with the results. I would highly recommend Sunrun to anyone considering solar. They are a great company- in many states-and if you look at all the reviews, you will see that most of them are 5-star.
7 months ago
Reply from Sunrun
We are so happy to hear that your representative, Elias, played such a crucial role in guiding you through your solar experience. Your feedback is invaluable to us, and we appreciate you taking the time to share your story with others. Having you as part of the Sunrun family brings us immense joy. Thank you so much, Betty!
Apr. 2nd, 2024
Michael Gage Philadelphia, PA
Our roof was leaking but we could not afford the $13,000 cost for replacement – we heard we could get roof replaced if we went solar – we called several solar providers who said we did not qualify because we had too many trees – and we would need to remove trees at our own expense before being considered for solar – and while this was happening our heating/air conditioning system began failing and needed to be replaced at a cost of $12,000 – it was an overwhelming situation – that was until we met with Nick Z of Sun Run – he arranged for the needed trees to be cut down and stumps removed – and he arranged for a new roof of our house – and all the work was done quickly and professionally – we then get solar installed and are currently awaiting required inspections before being turned on.
We were paying Atlantic Electric $180 a month as part of a budget – and that is what we will now be paying SunRun instead – and we just received notice that because of usage our bill with Atlantic Electric is now increasing to $240 per month – fortunately once our system solar system is turned on our bill with Atlantic Electric will just be $20 or so – and $180 to Sun Run – so our monthly cost for electricity will be $40 less per month – and since we now have a high efficiency air conditioner our usage may be less than what we generate and therefore will get a refund from Atlantic Electric.
I can’t say enough good things about Nick – he was able to completely change our situation – we now have a nice roof – a yard that can grow grass and a garden – and will be paying less for electricity now and for the next 25 years – he was kind – efficient – professional – responsive – a joy to work with – I am forever grateful to Nick and SunRun.
8 months ago
Reply from Sunrun
Michael, big thanks for sharing this with us! We’re over the moon to hear that Nick was attentive and was able to help turn your situation around. Your engagement contributes significantly to our mission of creating a planet run by the sun. Thank you for taking the time to share your experience.
Feb. 29th, 2024
Verified Customer
Review Source
Laurie Kligel New Bedford, MA
I like the HUGE savings on my electric bill. I have only needed to contact customer service once and they were very helpful.
I do not like how my electric company doesn't pay me but instead gives me a HUGE credit that I can only use for my electric bill. It would be nice if they either paid me or let me apply this credit towards my heating/gas bill with the same company.
1 year ago
Reply from Sunrun
Thanks for your review, Laurie! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Nov. 2nd, 2023
Verified Customer
Review Source
Nelda
They were very helpful. They explained everything as to what was going to happen and how they were going to set it up. I've had no problems. They keep checking to be sure everything is running fine and anytime I can go online and look to see how much we have generated. Everything is all set up. If it rains, it washes it. If it snows, the snow slides off and it's not in our way. It doesn't interfere with anything and it keeps my electric bill very low. Comparing what it cost me to lease the panels as to what I was paying for the electric, it's very good.
1 year ago
Reply from Sunrun
We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Nelda! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.
Sep. 29th, 2023
Verified Customer
Review Source
Julie
SunRun is very proactive with getting back to you and getting you set up for things like service appointments. I would recommend them to a friend. The installation process went very well. The only thing we have that went wrong with the system is that at the very beginning it didn't generate anything for two weeks and we never did receive a credit for those two weeks.
2 years ago
Reply from Sunrun
Thank you for sharing your experience, Julie! Your feedback helps us to keep improving your solar experience. We'll definitely look into this issue for you. We'd appreciate it if you could send us a private message with your service address. Thanks for choosing us as your solar provider!
May. 27th, 2022
Verified Customer
Review Source
Anna
From the beginning to the end, the representatives were very helpful, gave us answers to all our questions, gave us all the information, and were kind. We like the company, they are a trusted company to use. Installation was very smooth and it was overnight. They were in contact with me and explained what to expect. The worker that showed up was respectful and nice and everything went swiftly.
2 years ago
Reply from Sunrun
We're thrilled you had a good experience, Anna! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 27th, 2022
Verified Customer
Review Source
Vicki
Followed up with phone calls every step of the way and told me what was happening. They keep you in the loop if something wasn't going to happen or they were running behind. They were all very sociable. I do love their app. I have already recommended them to a friend. The lady who came by explained everything to me start to finish. And so she was great. The guys that came out and put the roof on and put the panels on were very clean and neat, I liked everybody I worked with. Installation was process they got done in one day, it was perfect. If I had to pick a solar company it would be SunRun.
2 years ago
Reply from Sunrun
Thanks for your review, Vicki! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
May. 27th, 2022
Verified Customer
Review Source
Mark
Every step of the way they kept me informed on what was going on at all times. They actually were very prompt at the time that they said they were going to be here. The installation went a lot faster than I thought it was going to go. When someone came out they went inside the roof to make sure that the roof was in good shape before they even did anything. Then after they did the work they made sure there wasn't any damage to the roof. I was really happy with it. They did a perfect job and taught me how to use everything.
2 years ago
Reply from Sunrun
Your review brightened our day, Mark! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!
May. 27th, 2022
Verified Customer
Review Source
Ryan
SunRun's customer service was perfect because every time I had a question they were able to answer it with precision and I was never wondering what the next step in the process was. The equipment was top rated they use grade A panels and so I chose to work with SunRun because I trusted the panels, and I trusted their customer service. The salesman was amazing. The installation process was fast and simple, they installed everything in one day. They helped me become more environmentally friendly.
2 years ago
Reply from Sunrun
Thanks for your review, Ryan! We're so delighted to hear that you've had a good experience with us! We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
May. 27th, 2022
Verified Customer
Review Source
Joel
Always very informative and they stay on top of updates. They answered all my questions and explained everything to me in detail. Everything seems to be working and there have been no problems. Everything was smooth from start to finish, they handled everything well. The installation was pretty good, they fixed any little repairs that were done during the installation with no problem. Customer service has been good, they return calls and are responsive, they get back to you within the same or next day.
2 years ago
Reply from Sunrun
This is awesome, Joel! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!
May. 27th, 2022
Verified Customer
Review Source
Manuel
They always followed up, they would call to alert me as far as what the next step in the process was and they told me how much time it was going to take in order to do the test. I am monitoring the the amount of solar that the product is generating and it seems to be performing at a very good rate. This company has a lot of experience. As far as the installation process, he showed up and the entire system was installed within seven hours. I liked the customer support as well, the man I talked to was excellent and he explained everything step by step, he outlined everything very thoroughly.
2 years ago
Reply from Sunrun
Thanks for your review, Manuel! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
May. 27th, 2022
Verified Customer
Review Source
Dwayne
They customer service people always stayed in contact and made sure that things were going well. I feel the installation went very easily and they preserved the roof by not damaging and they completed it in one and a half days total. I feel that the sales representative who contacted me did a real nice job of getting things organized and kept me updated with what was going on.
2 years ago
Reply from Sunrun
We're thrilled you had a good experience, Dwayne! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 27th, 2022
Verified Customer
Review Source
Robert
I've called customer service a few times about a battery back up and they said they were going to do it but I still haven't gotten it. Other than that I have no problems with the company. I've been using SunRun for seven years now and I'm happy with it. I've already recommended them to at least three or four people, I am very happy with SunRun. The installation process went smoothly and they did a good job.
2 years ago
Reply from Sunrun
Thank you for your review and your interest in our backup battery, Robert! We are working on a retrofit solution for existing customers! Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!
May. 27th, 2022
Verified Customer
Review Source
Tina
From my very first contact, everyone has been so responsive and involved. The equipment is great and looks good and the panels are neat, clean, and easy to use. I have already recommended them to a friend. I've been through other companies and I see the difference with this one, my representative took the time to explain things. With SunRun, there is a solid system in place. The installation process was smooth and they were very quick, we got it done in a day and it was easy.
2 years ago
Reply from Sunrun
Your review brightened our day, Tina! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!
May. 27th, 2022
Verified Customer
Review Source
Jolanda
I have never seen a company with people coming out to your place with so much compassion there and courteous professionalism. It was really great experience. Install went very quickly and it was amazing how knowledgeable they were speaking and working really fast precise and it's really nicely done. It's perfectly working, they look good, they did a great job. Overall It was a very good experience for me.
2 years ago
Reply from Sunrun
This is awesome, Jolanda! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!
May. 26th, 2022
Verified Customer
Review Source
Angelo
We're very happy with it, the best investment we ever made. We're going on a seventh year and there's been no problem so it has to be good equipment in order to not have any problem. Installation went very well, there were three gentlemen that came here in the morning and within three or four hours they were done. Everything looks perfect. The service is excellent and the people have been very helpful and also they monitored the panels and keep us informed
2 years ago
Reply from Sunrun
We're thrilled you're having a good experience, Angelo! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 26th, 2022
Verified Customer
Review Source
Jean
I like that they email us and keep us informed all the time. I do like the fact that they didn't just install it and forget about it. We are happy about our credit and electric bill. We thought it was a very good value because we've got a rebate from federal government three years in a row. We have had no problems with them. We just actually recommended them to different people in the last week. Everything went very smoothly. We were very happy with the company.
2 years ago
Reply from Sunrun
We're thrilled you had a good experience, Jean! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 25th, 2022
Verified Customer
Review Source
James
I got every question I've ever had answered. Everything looks fine and it's functioning fine. I have already recommended them to a friend. Installation went very simply and quickly. I think installation took two days. But there was no confusion or inconvenience for the families. It was just a very easy process, I think the sales people and engineers did a great job of explaining everything from how what works to when the installation process is going to be and so far we've had a great experience.
2 years ago
Reply from Sunrun
Thanks for your review, James! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
May. 25th, 2022
Verified Customer
Review Source
Anonymous Cottonwood, AZ
They’re just fine. There were not delays or problems with installing it. the inspected the roof. They were actually very good. I produce more electricity than I use with the house but it still costs me ninety eight dollars a month, but before it would cost me up to two hundred and thirty dollars in the winter and less in the summer so I don’t know if we are coming out very far ahead. Customer service is very good and they are there.
4 years ago
Verified Customer
Review Source
Jack Huntington Beach, CA
I think the customer service is great. They followed through withevery step of the way and kept me posted on what was going on. The only thing about the customer service is the sales guy said they were going to give me a hundred dollar gift certificate if we signed up and we got a twenty dollar gift certificate and a flower. Installation was very clean and professional. WHen my city inspector came he said Wow whoever did this did a really nice insulation job. I'm very satisfied with the installation, the customer service, and the equipment performance.
4 years ago
Verified Customer
Review Source
Clifford Florence, AZ
They said they were gonna put the screen guard to keep the birds and stuff away and I've called in 2 to 3 times over the past few years and they still haven't bother to show up to take care of it. Most of my questions other than that have been resolved but it usually takes a couple of times before I get an answer. Instillation went very good. They showed up when they said they were going to and got the system up and running. The only thing that took time were getting approvals through the city. The bills have been strictly taxes and fees. It's producing enough to cover at least 10 months a year one more panel probably would have got me the whole year.
4 years ago
Reply from Sunrun
Thank you for sharing your story, Clifford. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
Jul. 20th, 2024
Verified Customer
Review Source
Donna Pahoa, HI
I got the company when I went into home depot. I received good customer service. They answered all the questions that I had and they were pretty much on top of it. I believe the technology is top notch. It looks good and seems to be working fine. I did have an issue with billing for some reason. For 6 or 7 months I had to call in the payment because of a glitch in their system.
4 years ago
Verified Customer
Review Source
Donald Lemoore, CA
They got back to me in a timely manner about things. It wasn't perfect but it was much better than the other companies. Installation was good. They showed up when they are supposed to and did they said they were going to do. There were a couple of problems but they fixed them right away. I've only had the system for a little over a year. It seems fine, nothing has broken.
4 years ago
Verified Customer
Review Source
Andrew Boiling Springs, SC
The salesman was great. We connected really quickly and the price and assistance that was provided on our power bill was exactly what we were looking for. I've never had any problems with customer service. Everything runs very smoothly. They came out and measured everything and just within a couple of weeks had everything installed. It was very smooth and very very efficient.'
4 years ago
Verified Customer
Review Source
George Henderson, NV
We wanted to lease rather than to buy. Their service seems to be pretty good. The installation was really gruelling. Horribly noisy and tiles they had to break fell off the rough. It just seemed like it went on forever. We have a lot of pigeons around here and they decided they wanted to nest under the panels. We finally got the pest control people to take care of that. The installation is tedious but it's worth it over all because your bills go way down. I have not had experience with other solar but it's great so far.
4 years ago
Verified Customer
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Anonymous Oakland Gardens, NY
The members are very professional. I had a very good experience doing business with them. The installation process went very well. They arrived on time. They were professional. They answered my questions and were considerate. They cleaned and explained to me what was involved. I was very happy with the overall experience. It has operated flawlessly. They did all the hard work, I just had to approve it and the whole experience was painless and went extremely well.
4 years ago
Verified Customer
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Rosalie Spartanburg, SC
They did what they said they were going to do and as far as I'm concerned, SunRun went above and beyond. They were working up on the roof when it was really really hot and they got it done when they were supposed to. I thought installation was fairly efficient. They had to leave and come back at one point and they were at it for like a week. But they were done by the time they said they were going to be done so that's not a problem. We haven't had any problems with it and if we do have problems SunRun will come and take care of it for us.
4 years ago
Verified Customer
Review Source
Raul Surprise, AZ
All of the representatives are very helpful. They were very informative and very professional. They helped me make sure that I was getting all the best benefits from the solar panels and everything that was in place. I had so many questions about the service and how it worked and I would question all of this, and they were very patient and very kind and explained everything thoroughly. I've had absolutely no problems and no hiccups or issues whatsoever.
4 years ago
Verified Customer
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William Florence, AZ
They're always there when you need them. Every time we call, which we haven't had much problems, they took care of that pretty quickly so we haven't had any problems since then. The installation was really smooth. It was quick and easy on time. We have twenty six panels and we're producing enough to handle all the electricity so it must be working pretty well though.
4 years ago
Verified Customer
Review Source
Jesse San Bernardino, CA
There was an issue where they came over and said they turned it on and it turned out a week and a half later it still wasn't turned on. Another rep had to come by and actually turn it on. The installation process is very fast and precise and they even actually checked with me up on the roof itself. It was great. I've never had an issue with it at all. Anytime that it under performed, we received a check that would make up the difference.
4 years ago
