Sunrun: Read 3,556 User Reviews From Real Homeowners

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Verified Customer

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Steve Lamar

I've had my solar system from SunRun for over 7 years now. I'm very happy with how it has saved me a lot on pge bills! The company has improved very much in the last few years and I am very satisfied with them.

11 months ago

Reply from Sunrun

Thanks for your review, Steve! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Dec. 18th, 2024

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Verified Customer

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Kathy Huels

Sunrun was the easiest company i have ever worked with. They have also cut my electric bill by 80% . i could not be happier with their service and the results have benn im saving money!

11 months ago

Reply from Sunrun

Thanks for your review, Kathy! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Dec. 18th, 2024

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Verified Customer

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Jack Schufreider

Everything from the sales to the installation process was excellent. Product handles the big hail storm of 2023 perfectly. Had to replace my roof, but the solar panels were not damaged.

11 months ago

Reply from Sunrun

We are so happy to hear that you are satisfied with our products, Jack! Thank you for taking the time to share your experience with others.

Dec. 17th, 2024

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Verified Customer

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Juan Aguirre

This company is the best their customer service and their people are amazing ,I have no regrets I’m saving around 300 a month in electric bill , overall happy customer here

11 months ago

Reply from Sunrun

That’s fantastic, Juan! It’s wonderful to hear how much you’re saving, and we’re thrilled you’ve had such a positive experience with your system.

Dec. 17th, 2024

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Verified Customer

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Anthony Laudate

Everything was great from start to finish! They kept me informed throughout the process and let me know how it works! I recommend SunRun to all the people I come in contact with.

11 months ago

Reply from Sunrun

We're thrilled you had a good experience, Anthony! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 12th, 2024

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Verified Customer

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Alex Garcia

Sunrun is a great company. Not only did they give me a great deal on my solar panels, they also updates my electrical panel at no cost. I would definitely and have referred my friends and family about them.

11 months ago

Reply from Sunrun

Alex, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Dec. 12th, 2024

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Verified Customer

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Cheryl Meakin

One thing I found out about the company is that it had beautiful reviews. That's important to me because if a company is well liked, I am going to go with that company. When I am ready for solar, this company is the one I will choose.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Cheryl! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 3rd, 2024

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Verified Customer

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Sara Pierson

The whole process from the initial home visit, site inspection to the installation went smoothly and was quite painless and unobtrusive. The installation has been completed for about a month and I haven’t gotten my first bill as of yet so I’m not sure exactly how to answer the following question.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience so far, Sara! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 2nd, 2024

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Verified Customer

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Allison Burns

My solar panels were installed in 2016, and I’ve had one small issue. The issue was resolved expediently and there have been no issues since. The savings on my electric bill has been great and I am very pleased overall. Thanks Sunrun!

1 year ago

Reply from Sunrun

We're thrilled you having a good experience, Allison! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 28th, 2024

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Verified Customer

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Christina Ellingsworth

Best solar company out there. They always alert me if my solar isn’t performing like it should or when I need to clean my panels. Best purchase I have ever made I have not had an electric bill since I have had sun run. 8 years now

1 year ago

Reply from Sunrun

Thanks for your review, Christina! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun and for being apart of the Sunrun family for eight years !

Nov. 27th, 2024

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Verified Customer

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Chase Shafter

Chase and the whole team were very thorough and available with any questions we had. All of our questions were welcomed with an awesome attitude which is nice. Install was fast, done in one day and all the paper work was handled and streamlined nicely. No complaints.

1 year ago

Reply from Sunrun

This is awesome, Chase! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Nov. 26th, 2024

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Verified Customer

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Edward Altamirano

Before getting solar panel and a battery back-up I was spending $135 on electricity from September-June and spending $350 a month July and August. After getting solar I pay $108 a month September-June and about $108 plus $100 for additional SCE usage during July and August. I’ve saved over $450 for the year on electricity.

1 year ago

Reply from Sunrun

Thanks for your review, Edward! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Nov. 21st, 2024

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Verified Customer

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Charles Strickland

Everything about the Sunrun deal was absolutely wonderful right from the very first moment I met the young man who came to talk to me. He was very clear very concise. Make sure I understood everything and very knowledgeable in his job as well as being a very nice and wonderful person.

1 year ago

Reply from Sunrun

Hi there, Charles! We are thrilled to hear that you had such a positive interaction with your Sales Representative. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

Nov. 21st, 2024

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Verified Customer

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Linda

From start to finish Sunrun is there answering your questions maintaining their equipment and following up on everything with trained knowledgeable staff. Using Sunrun for my solar installation was the best choice I made regarding my new home

1 year ago

Reply from Sunrun

Thanks for your review, Linda! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 21st, 2024

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Verified Customer

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Mary Barnhart

Gus was a great sales person that also has this product on his home. That means a ton. Very knowledgeable and friendly. I was kept informed every step of the way, and the installation was a breeze. Would recommend this company to anyone interested in solar.

1 year ago

Reply from Sunrun

Mary, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Nov. 19th, 2024

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Verified Customer

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Eugene Koziolek

1 year ago

Reply from Sunrun

Eugene, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Nov. 11th, 2024

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Verified Customer

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Carmen Martinez

The sales rep who came to my house on the very first visit was so nice and professional explained every thing so clearly and answered all my questions and it was just a lovely experience I felt very comfortable with my options and he made it so easy to decide after he gave me all the options .

1 year ago

Reply from Sunrun

Carmen, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Nov. 14th, 2024

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Verified Customer

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Robert Zuehlsdorff

Has done everything they said they would and it was installed in 7 hrs with some clean up to finish. Waiting on NVE inspection and we are done. I’m an electrician for last 25 years so I know what to look for when cutting corners the have done a fine job

1 year ago

Reply from Sunrun

Your review brightened our day, Robert! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Nov. 13th, 2024

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Verified Customer

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Raymond Garber

I requested an appointment with Sunrun for a possible install of solar for my house as well as a battery backup. Although I decided in the end not to proceed at this time, the agent who came to the house was on time and very knowledgeable about my needs. He explained in very simple terms about the installation and costs involved.

1 year ago

Reply from Sunrun

Thanks for your review and for sharing your experience, Raymond! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for taking the time to speak with us and considering us as your solar provider!

Nov. 12th, 2024

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Verified Customer

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Roberto Ceja

We were amazed on how quickly our installation and response was from Sunrun, our representative did an excellent job responding and answering all of our questions and concerns. We will definitely recommend Sunrun and our representative to our friends and family.

1 year ago

Reply from Sunrun

Thank you so much for sharing your positive experience, Roberto! We’re delighted to hear that your representative was able to address all your questions and made the process easy for you! Thanks for choosing us as your solar provider!

Nov. 8th, 2024

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Verified Customer

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Lisa Warren

David W. has knowhow and patience. Very personable. Helped a great deal with our 'musts'. We wanted a particular design and David worked with the engineers to ensure that all of our preferences were met. Installation process was smooth. We are 2 years in and very happy with the system.

1 year ago

Reply from Sunrun

We're pleased to hear about the positive impact your representative, David, had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks so much, Lisa!

Oct. 24th, 2024

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Verified Customer

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Nanea Springer

Darrah was so amazing helped me every step of the way. Was very informative and helpful. His team was awesome always keeping me updated and the process was a lot faster then I thought it was going to be. The process was quick and painless. I really appreciate the outstanding customer service.

1 year ago

Reply from Sunrun

Nanea, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!

Oct. 23rd, 2024

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Verified Customer

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Howard

It took longer than it should have, but to be fair, the LADWP isn't known for being fast or efficient. The required new power panel had to be changed, as well as the placement/layout of the solar panels, which could be blamed on the project manager or coordinator, but the various LADWP inspectors can also be blamed for not communicating these required changes MUCH FASTER! I tried to be fair and considerate that the COVID-19 pandemic wasn't over at the time, but this excuse only goes so far!

1 year ago

Reply from Sunrun

We truly appreciate you taking the time to share your experience, Howard. We are so sorry to hear that it took longer than expected to activate your system, and for that, we sincerely apologize. If you are experiencing any issues, please send your service address to resolutions@sunrun.com so we can help you further. Thanks!

Oct. 16th, 2024

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Verified Customer

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Ronald

I don’t know of any problems so I assume everything is going well.’ Last year my total electric bill was about $2.00. I won’t know how well it is performing until winter has come and gone. This is the time of year when my energy use is the highest.

1 year ago

Reply from Sunrun

We're thrilled you are having a good experience, Ronald! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 15th, 2024

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Verified Customer

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Nancy

I was really happy with Sun Run when they installed my solar, they made it so easy. They were very clear with all the details for me and everyone was great and it went so smoothly. I would highly recommend Sun Run to anyone looking to install solar on their home.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Nancy! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Rick

I had a great experience with the installation team. They scheduled everything in advance and kept me informed throughout the process. The installation was completed in less than a day, and the team was professional and friendly. Overall, it was a smooth and efficient service!

1 year ago

Reply from Sunrun

Thank you so much for your kind words, Rick. We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!

Oct. 11th, 2024

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Verified Customer

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Robert

I had a great experience with the installations, even during the winter weather. The team did an excellent job, and I'm thrilled with the results. My electric bill has noticeably decreased since the installations, and both have been functioning perfectly. Highly recommend their services!

1 year ago

Reply from Sunrun

Robert, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Oct. 11th, 2024

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Verified Customer

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Stanley

I had a great experience with the installation team. They were professional, knew their jobs well, and left the place clean. I received excellent service, and everything is working perfectly. I'm very happy with the overall service provided!

1 year ago

Reply from Sunrun

Your review brightened our day, Stanley! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Oct. 11th, 2024

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Verified Customer

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Janet

I found the service quick and easy, with no issues at all. However, I believe they should provide more customer information, especially regarding refunds. On the positive side, I've always had pleasant experiences when calling for help, and I'm satisfied with my electric bill overall.

1 year ago

Reply from Sunrun

Thanks for your review, Janet! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Robert

I had a disappointing experience with the installation process. The critter guard was installed incorrectly, which led to damage on my roof from pigeon droppings. While the representative acknowledged the issue, there was no resolution offered at this time. Overall, I'm not satisfied with the service.

1 year ago

Reply from Sunrun

We are so very sorry to hear that you are not satisfied with the installation process, Robert. Our team would love the opportunity to speak with you further about your concerns to see how we can best assist. In order for us to best assist you, we will be sending a private message requesting your service address. Thanks!

Oct. 11th, 2024

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Verified Customer

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Anonymous

I recently had to sign paperwork for mandatory installations in our 55 and over community, which included options for buying or renting. While it was a necessary step, I appreciate that the process was straightforward. Overall, I have no further questions or concerns. Thank you!

1 year ago

Reply from Sunrun

Your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!

Oct. 11th, 2024

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Verified Customer

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Sumair

I had a great experience with the installation. The team arrived in the morning and finished by late afternoon, making the process very easy. My bill has been lower since, leaving me with extra money in my pocket. I appreciate the service and how smoothly everything went. Thank you!

1 year ago

Reply from Sunrun

Thanks for your review, Sumair! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Gwendolyn

I was initially excited about my solar installation, but the savings promised haven’t materialized. My bills are higher than expected, and I'm disappointed with the outcome. I'm considering removing the panels altogether. However, I was advised that solar can be beneficial for others, so maybe it's just my experience.

1 year ago

Reply from Sunrun

Hey there, Gwendolyn! We appreciate you taking the time to reach out to us. Typically monthly savings will vary depending on your usage patterns. No need to worry, our team is here to help you maximize on those savings. We will be sending you a private message requesting additional account information so we can verify your account. Thanks!

Oct. 11th, 2024

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Verified Customer

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Robert

I was impressed by the thorough process of the installation on my property. I received updates at every step, which made me feel informed and engaged. Plus, I’m thrilled that everything has gone smoothly without any issues, and my electric bill is zero. Overall, a fantastic experience!

1 year ago

Reply from Sunrun

Thanks for your review, Robert! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Robert

I had a great experience with the service. The team worked efficiently and completed the job on time without any issues. I highly recommend following the leasing approach we used, as it saved us a significant amount of money after selling our house. Overall, I'd suggest this to anyone looking for a smooth process.

1 year ago

Reply from Sunrun

Thanks so much for sharing, Robert! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!

Oct. 11th, 2024

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Verified Customer

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Nancy

I had a smooth experience overall. The process was quick, and I felt satisfied with how everything went. However, there were some unclear moments in the questions posed, which could have been better clarified. Overall, a positive interaction despite a few hiccups.

1 year ago

Reply from Sunrun

We truly appreciate you taking the time to share your feedback on the installation process, Nancy. Your feedback helps us continue to improve your solar experience. If there is anything we can assist you with, please send us a private message or send your service address to resolutions@sunrun.com so we can help you further. Thanks!

Oct. 11th, 2024

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Verified Customer

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Khalid

I had a positive experience overall. Everything was smooth and nice, which made for a pleasant interaction. I appreciated the straightforwardness of the responses. Overall, I would say everything is good and I left feeling satisfied.

1 year ago

Reply from Sunrun

Thanks for your review, Khalid! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Anton

I had some confusion regarding my lease payments. I sent a check that wasn't cashed, so I stopped payment and issued a duplicate. I'm unsure where the original check is now. However, everything else seems fine. Overall, the experience has been a bit frustrating due to the payment issues.

1 year ago

Reply from Sunrun

We appreciate you reaching out and letting us know, Anton. We are so sorry to hear that you are having some payment issues and we'd love to speak with you further to see how we can help. If you are needing additional assistance, please send your service address to resolutions@sunrun.com. Thanks!

Oct. 11th, 2024

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Verified Customer

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Anonymous

Customer service has been lacking after my purchase. I sent a check for the lease, but it wasn't cashed, leading me to stop payment. Now I'm unsure where my payment is. I just want someone to pay attention to customer service beyond the initial sale. It's frustrating to deal with these issues.

1 year ago

Reply from Sunrun

Thank you for sharing your concerns with us. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 11th, 2024

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Verified Customer

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Maria

The installation process was seamless and went smoothly, which was a positive experience. However, I am feeling quite frustrated and am considering legal action due to unresolved issues. Overall, the initial service was satisfactory, but the follow-up has left much to be desired.

1 year ago

Reply from Sunrun

Maria, we are so sorry to hear that you have unresolved issues and our team would like to gather additional information. We will be sending you a private message requesting your service address in order to verify your account information. We look forward to assisting you!

Oct. 11th, 2024

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Verified Customer

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Shaileshkumar

I had a positive experience with Sunrun. They did a great job and the process was quick. I previously used Vivint Solar and preferred their billing method, which charged based on usage rather than a flat fee. Overall, I believe Sunrun is a great company that delivers excellent service!

1 year ago

Reply from Sunrun

Thanks for your review, Shaileshkumar! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Joe

I had a great experience with the solar panel installation. The process was smooth, and the professional wiring and setup were impressive. Customer service has always been responsive and helpful. I'm satisfied with the follow-up monitoring of my system and have recommended this company to my neighbors.

1 year ago

Reply from Sunrun

Thanks for your review, Joe! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Laurence

I had a great experience overall; everything went smoothly and the service was well-managed. However, I faced some issues when my representative was transferred and subsequently discharged. Unfortunately, I haven't been able to get in touch with anyone else for assistance, leaving me uncertain about who to contact next.

1 year ago

Reply from Sunrun

Thank you for sharing your experience, Laurence. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you, escalate your case and assist you. Thank you!

Oct. 11th, 2024

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Verified Customer

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Miguel

I had a great experience! The team worked efficiently and completed the job as promised, with no issues at all. They scheduled everything well in advance and kept me informed about their arrival. Overall, the process was smooth and I was very satisfied with their work.

1 year ago

Reply from Sunrun

Miguel, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!

Oct. 11th, 2024

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Verified Customer

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Guy

I had a challenging experience with the installation process, which took much longer than expected, but I'm ultimately satisfied with the service. However, I wish I had a battery to store energy for use at night, as most of my electricity needs come after dark. Overall, I'm happy with the product despite the initial difficulties.

1 year ago

Reply from Sunrun

Thank you for sharing your story, Guy. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 11th, 2024

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Verified Customer

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Beatrix

I had a great experience with Sunrun; their team was very clean and professional. While I'm happy with the savings on my electric bill, I was a bit disappointed that I still have one. In hindsight, I wish I had purchased the system instead of renting. Overall, I'm satisfied with Sunrun's service!

1 year ago

Reply from Sunrun

Beatrix, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Oct. 11th, 2024

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Verified Customer

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Gladys

I had a great experience overall! There were no issues, and the team has been very proactive in addressing any problems that arose. Additionally, I've noticed a significant reduction in my energy costs since their involvement. Highly recommend their service!

1 year ago

Reply from Sunrun

Thanks for your review, Gladys! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Samuel

The experience was nice and smooth overall, though it's been quite a while, so I can't recall all the details. Unfortunately, there wasn't an answer available for my second inquiry at this time. Overall, a decent experience but could improve on responsiveness.

1 year ago

Reply from Sunrun

Thank you for sharing your experience, Samuel. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 11th, 2024

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Verified Customer

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Anonymous

I had a very easy experience! The team arrived in the morning and finished by late afternoon without any hassle. Everything went smoothly, and I appreciated their efficiency. Overall, I am quite satisfied with the service. Thank you!

1 year ago

Reply from Sunrun

Thank you immensely for taking the time to share your wonderful experience with us! It brings us immense joy to know that your journey was flawless. Your support means the world to us as we strive to create a planet run by the sun. Thank you for being part of our mission

Oct. 11th, 2024

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Verified Customer

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Ann

I had a great experience with the installation; it was done quickly and efficiently. The team was knowledgeable and everything was set up before I knew it. I've always received excellent customer service when I've called with questions. I'm thrilled with my decision to generate my own electricity and have no issues with my electric bill!

1 year ago

Reply from Sunrun

Your positive feedback fills us with so much joy, Ann! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!

Oct. 11th, 2024

Sunrun Reviews