Sunrun Reviews
9.9
Overall Score
Verified Customer
Review Source
Peggy
My experience with SunRun was exceptional from start to finish. When I was contacted about their products, I was impressed by their professionalism. Even when we encountered a problem with a leak at our house, SunRun quickly resolved it. Despite bad weather, they installed the solar system efficiently and immaculately in just one day. The representative, Benedict, was fantastic in addressing all our concerns and explaining the process thoroughly. Overall, I highly recommend SunRun for their top-notch service and quality installation.
2 years ago
Reply from Sunrun
Thanks for your review, Peggy! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Edward
The installation service for my solar panels was excellent. The process was smooth from start to finish, with the team handling everything efficiently. They took care of permits, had electricians do the necessary work, and completed the installation seamlessly. I had a few questions along the way, and their customer service was prompt and helpful. It's been 7 years since the installation, and I haven't encountered any issues. Overall, I highly recommend their services for anyone looking to go solar.
2 years ago
Reply from Sunrun
This is awesome, Edward! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
May. 8th, 2024
Verified Customer
Review Source
Ronald
My experience with Sun Run has been exceptional. They have been highly effective and cooperative, promptly addressing any questions or concerns I had. When I filed a complaint, they responded quickly and resolved the issue right away. The entire process was smoother than I expected, with efficient and quick service. Overall, I was impressed with the level of professionalism and effectiveness displayed by Sun Run.
2 years ago
Reply from Sunrun
Thanks for your review, Ronald! We're so happy to hear that you had a good experience with our team! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Randall
I had limited interaction with the company, probably around a 4 out of 10. The experience was quite smooth overall. There weren't any major issues to report, so nothing really stood out. I can't say I had any significant complaints, but there also wasn't anything exceptional that would make me highly recommend them. Overall, it was a fairly average experience with no major negatives or positives to highlight.
2 years ago
Reply from Sunrun
Thank you so much for being part of our Sunrun family, Randall!
May. 8th, 2024
Verified Customer
Review Source
Ronald
I have had a positive experience with SunRun. Their customer service is excellent, as they promptly resolved any issues I had with my battery system. The design process was efficient and the installation went smoothly. I appreciate their professionalism and cleanliness. I have recommended SunRun to others and have only heard good feedback. Overall, a reputable company to work with.
2 years ago
Reply from Sunrun
Thank you for sharing your positive experience with us, Ronald! We're delighted to hear that you found our Customer service excellent and that we were able to promptly resolve your concerns. Your satisfaction is our priority and we're glad to hear that you appreciate our professionalism and cleanliness. Thank you!
May. 8th, 2024
Verified Customer
Review Source
Helen
I recently had a great experience with a company that painted the pipes outside my house. They did a clean job and matched the color perfectly. The whole process went smoothly, although my electricity bill did go up a bit. I was pleasantly surprised by the quality of their work and even found out they were available through Costco. Overall, I was very happy with their service.
2 years ago
Reply from Sunrun
Hi there, Helen! We appreciate you taking the time to share your experience with your project! If you need additional assistance please send an email to resolutions@sunrun.com with your service address so we can help you further. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Amy
The installation process was good, but there seems to be a lack of communication between different departments. My system was attempted to be upgraded twice, wasting my time, only to find out it wasn't feasible. Despite this, I keep receiving calls to try again, showing a lack of record-keeping and communication within the company. It's frustrating to deal with repeated attempts that lead nowhere.
2 years ago
Reply from Sunrun
Thank you for sharing your story, Amy. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
May. 8th, 2024
Verified Customer
Review Source
Gail
Sun Run was incredibly helpful throughout the entire process, from answering all my questions promptly to keeping me informed every step of the way. They took care of all the permitting and installation without any input needed from me. I was pleasantly surprised by how much I saved on my electricity costs, especially during the hot desert summers when I rely heavily on air conditioning. Switching to Sun Run has been a hassle-free and cost-effective choice that I highly recommend.
2 years ago
Reply from Sunrun
Thanks for your review, Gail! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Laurie
I had a great experience with Sun Run. They were punctual, professional, and took care of any issues that arose. The installation process was smooth, and they quickly addressed any damage. While I had some confusion with my utility, it wasn't their fault. I plan to contact them for advice. Overall, I'm pleased with their service and would recommend them.
2 years ago
Reply from Sunrun
Laurie, thank you for taking the time to share your experience with us! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. If you need to get in contact with a representative about any additional issues, please feel free to contact us at resolutions@sunrun.com. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Donnie
I can't provide a detailed answer as I haven't interacted with customer service since the unit was installed. However, I haven't encountered any problems so far, and I'm satisfied with the efficiency. I'm happy with how it's working, although I'm relatively new to this, so I can't offer a more in-depth review. Overall, my experience has been positive, and I appreciate the service provided.
2 years ago
Reply from Sunrun
We are so happy that you have not had any issues with your system, Donnie! If you ever need anything in the future, please don't hesitate to reach out. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Baljinder
The customer service experience was excellent, with friendly and helpful representatives who quickly addressed my queries. The service was efficient, with no long delays, and the transition was smooth. I am satisfied with the overall service, and the billing process has been hassle-free. Summer bills were minimal, and although winter bills were slightly higher, the process was easy to understand and manage.
2 years ago
Reply from Sunrun
Thanks for your review, Baljinder! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Judy
I have always received excellent service from Sun Run. Whenever I had a question or issue, they were quick to respond and resolve it. They even took care of installing a new roof on my house, which was greatly appreciated. Overall, I am extremely satisfied with my experience and have recommended Sun Run to others. Their service has been nothing short of exceptional, and I am a very happy customer.
2 years ago
Reply from Sunrun
We really appreciate you taking the time to share your experience, Judy! We are thrilled to hear that our team was able to resolve your concerns in a timely manner. Thank you so much for sharing your positive experience with others. Please feel free to reach out if you have any additional issues in the future. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Robert
I have never needed to contact customer service, so I cannot provide a rating for that. However, my experience with the sales team was excellent. They even helped me match paint for my house, resulting in a great look. The product has helped save on my electric bill, especially in the winter. Overall, I am extremely satisfied with the service and product.
2 years ago
Reply from Sunrun
Thanks for your review, Robert! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Douglas
I had a wonderful experience with the company from start to finish. The salespeople were helpful and friendly, and the installation team was careful and safe. They even took precautions to protect my property. The installation took about a day or two, and everything went smoothly. I am very happy with the outcome and would highly recommend this company. Working with them was easy and stress-free, and I am thrilled with the end result.
2 years ago
Reply from Sunrun
Douglas, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that our Sales and Installation Team were there to help you every step of the way! Thank you for helping us create a planet run by the sun. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Kendall
I am thoroughly impressed with the service provided by the team. They were knowledgeable, efficient, and took care of everything, ensuring a smooth process. The project was completed quickly, and I was pleasantly surprised by how smoothly everything went. The team's expertise and professionalism made the experience hassle-free, and I am a completely satisfied customer.
2 years ago
Reply from Sunrun
Thank you for sharing your positive experience with us, Kendall! We're delighted to hear that our team was there to ensure this was a smooth and seamless process for you! Thank you!
May. 8th, 2024
Verified Customer
Review Source
Lawrence
I had a positive experience with Sun Run during the installation of my solar panels. They were attentive throughout the process and resolved any issues promptly. The installation itself was quick and efficient, with the team completing it in just one day. The only hiccup was getting approval from the utility company, but that wasn't Sun Run's fault. Overall, I'm satisfied with the service and results.
2 years ago
Reply from Sunrun
Thanks for your review, Lawrence! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Kevin
My experience with Sun Run was extremely positive. The installation process was smooth and efficient, and the sales team was helpful. Going solar has been a great decision, eliminating my electricity bill. Sun Run accurately estimated the system size needed and it has worked perfectly since installation. I have had no issues in the past couple of years, and I am very satisfied with the outcome. Overall, I would highly recommend Sun Run for their excellent service and performance.
2 years ago
Reply from Sunrun
Thanks for your review, Kevin! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Maria
The customer service I experienced was exceptional. The staff handled my inquiries smoothly and efficiently, ensuring that all my needs were met. Their professionalism and attentiveness made me feel valued as a customer. I was impressed by the level of care and dedication they showed in addressing my concerns. Overall, my experience with the customer service was incredibly positive and left me feeling satisfied and well taken care of.
2 years ago
Reply from Sunrun
Thank you for taking the time to share your experience, Maria! We are overjoyed to learn that our representatives were attentive during the entire process and made your solar experience exceptional. Thank you for being a part of our Sunrun family.
May. 8th, 2024
Verified Customer
Review Source
Karen
I had a wonderful experience with their customer service. The follow-through was exceptional, and I was thoroughly impressed by the level of care they provided. It was a seamless process from start to finish, and I highly recommend their services to anyone looking for top-notch customer support. Everyone should strive to provide this level of service.
2 years ago
Reply from Sunrun
Karen, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with our Customer Service. Thank you for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Gerardo
The installation process went smoothly without any major issues, except for a minor setback due to a power outage. The technicians were efficient and completed everything in just one day, including installing a new panel. The only delay was waiting for the necessary permits. Overall, the system is working as advertised and I am satisfied with the service provided.
2 years ago
Reply from Sunrun
Gerardo, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!
May. 8th, 2024
Verified Customer
Review Source
Renece
The customer service experience was disappointing due to excessive background noise and poor communication, likely stemming from outsourcing. While the product itself was satisfactory, the frustration of dealing with unclear communication and distracting background noise overshadowed the positive aspects. It's crucial for customer service to be clear, direct, and free from distractions to ensure a positive experience for customers.
2 years ago
Reply from Sunrun
Renece, we are truly saddened to hear that you are not getting the assistance you need, and for that, we sincerely apologize. We would be more than happy to address any questions or concerns you are having. Please send a message to resolutions@sunrun.com with your service address so we can get a better idea of how we can help turn your experience around. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Walter
I've had Sun Run for several years now and it has consistently produced more power than I've needed. When I had an issue, they promptly replaced the parts. The installation was smooth, taking only 2 days with a great crew who were respectful. I highly recommend Sun Run to anyone interested in solar energy. Their leasing option works really well, and the product is outstanding.
2 years ago
Reply from Sunrun
Hey Walter! We are happy to hear that the Installation was seamless and we appreciate your feedback during this process. Thanks for doing your part by helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Tobias50
I had a fantastic experience with the team. They were incredibly responsive and professional, putting everything in place efficiently. The crew, especially Dave, was outstanding and took great pride in their work. Their positive attitude and helpfulness made the whole process smooth and stress-free. I have no complaints and would highly recommend their services.
2 years ago
Reply from Sunrun
We're delighted to hear that your representative, Dave, made such a meaningful impact on your solar journey and helped make it stress-free for you. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks, Tobias50.
May. 8th, 2024
Verified Customer
Review Source
Rosemary
The customer service at this company is top-notch. Every time I've called, the staff has been friendly, knowledgeable, and quick to resolve any issues. I was really impressed by the safety precautions they took during the installation process, blocking off areas with caution tape and ensuring our safety. The job was done well, and I felt like they went above and beyond. Overall, I had a great experience with them.
2 years ago Edited January 10, 2024
Reply from Sunrun
Thanks for your review, Rosemary! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Jan. 10th, 2024
Verified Customer
Review Source
Valerie
My experience with SunRun and the techs was incredibly positive. The installation process was smooth and professional, with the crew taking care of all the details efficiently. Not only did they install the panels, but also a brand new electrical panel. Recently, we received our first electric bill and were pleasantly surprised to see it in the negative. This confirms that we are producing more electricity than we are using, just as SunRun promised. Overall, I am extremely satisfied with the service and results.
2 years ago Edited January 10, 2024
Reply from Sunrun
Thanks for your review, Valerie! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 10th, 2024
Verified Customer
Review Source
Laurie Kligel New Bedford, MA
I like the HUGE savings on my electric bill. I have only needed to contact customer service once and they were very helpful.
I do not like how my electric company doesn't pay me but instead gives me a HUGE credit that I can only use for my electric bill. It would be nice if they either paid me or let me apply this credit towards my heating/gas bill with the same company.
2 years ago
Reply from Sunrun
Thanks for your review, Laurie! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Nov. 2nd, 2023
Verified Customer
Review Source
Nelda
They were very helpful. They explained everything as to what was going to happen and how they were going to set it up. I've had no problems. They keep checking to be sure everything is running fine and anytime I can go online and look to see how much we have generated. Everything is all set up. If it rains, it washes it. If it snows, the snow slides off and it's not in our way. It doesn't interfere with anything and it keeps my electric bill very low. Comparing what it cost me to lease the panels as to what I was paying for the electric, it's very good.
2 years ago
Reply from Sunrun
We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Nelda! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.
Sep. 29th, 2023
Verified Customer
Review Source
Vicki
Followed up with phone calls every step of the way and told me what was happening. They keep you in the loop if something wasn't going to happen or they were running behind. They were all very sociable. I do love their app. I have already recommended them to a friend. The lady who came by explained everything to me start to finish. And so she was great. The guys that came out and put the roof on and put the panels on were very clean and neat, I liked everybody I worked with. Installation was process they got done in one day, it was perfect. If I had to pick a solar company it would be SunRun.
4 years ago
Reply from Sunrun
Thanks for your review, Vicki! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
May. 27th, 2022
Verified Customer
Review Source
Anna
From the beginning to the end, the representatives were very helpful, gave us answers to all our questions, gave us all the information, and were kind. We like the company, they are a trusted company to use. Installation was very smooth and it was overnight. They were in contact with me and explained what to expect. The worker that showed up was respectful and nice and everything went swiftly.
4 years ago
Reply from Sunrun
We're thrilled you had a good experience, Anna! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 27th, 2022
Verified Customer
Review Source
Julie
SunRun is very proactive with getting back to you and getting you set up for things like service appointments. I would recommend them to a friend. The installation process went very well. The only thing we have that went wrong with the system is that at the very beginning it didn't generate anything for two weeks and we never did receive a credit for those two weeks.
4 years ago
Reply from Sunrun
Thank you for sharing your experience, Julie! Your feedback helps us to keep improving your solar experience. We'll definitely look into this issue for you. We'd appreciate it if you could send us a private message with your service address. Thanks for choosing us as your solar provider!
May. 27th, 2022
Verified Customer
Review Source
Mark
Every step of the way they kept me informed on what was going on at all times. They actually were very prompt at the time that they said they were going to be here. The installation went a lot faster than I thought it was going to go. When someone came out they went inside the roof to make sure that the roof was in good shape before they even did anything. Then after they did the work they made sure there wasn't any damage to the roof. I was really happy with it. They did a perfect job and taught me how to use everything.
4 years ago
Reply from Sunrun
Your review brightened our day, Mark! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!
May. 27th, 2022
Verified Customer
Review Source
Dwayne
They customer service people always stayed in contact and made sure that things were going well. I feel the installation went very easily and they preserved the roof by not damaging and they completed it in one and a half days total. I feel that the sales representative who contacted me did a real nice job of getting things organized and kept me updated with what was going on.
4 years ago
Reply from Sunrun
We're thrilled you had a good experience, Dwayne! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 27th, 2022
Verified Customer
Review Source
Manuel
They always followed up, they would call to alert me as far as what the next step in the process was and they told me how much time it was going to take in order to do the test. I am monitoring the the amount of solar that the product is generating and it seems to be performing at a very good rate. This company has a lot of experience. As far as the installation process, he showed up and the entire system was installed within seven hours. I liked the customer support as well, the man I talked to was excellent and he explained everything step by step, he outlined everything very thoroughly.
4 years ago
Reply from Sunrun
Thanks for your review, Manuel! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
May. 27th, 2022
Verified Customer
Review Source
Joel
Always very informative and they stay on top of updates. They answered all my questions and explained everything to me in detail. Everything seems to be working and there have been no problems. Everything was smooth from start to finish, they handled everything well. The installation was pretty good, they fixed any little repairs that were done during the installation with no problem. Customer service has been good, they return calls and are responsive, they get back to you within the same or next day.
4 years ago
Reply from Sunrun
This is awesome, Joel! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!
May. 27th, 2022
Verified Customer
Review Source
Ryan
SunRun's customer service was perfect because every time I had a question they were able to answer it with precision and I was never wondering what the next step in the process was. The equipment was top rated they use grade A panels and so I chose to work with SunRun because I trusted the panels, and I trusted their customer service. The salesman was amazing. The installation process was fast and simple, they installed everything in one day. They helped me become more environmentally friendly.
4 years ago
Reply from Sunrun
Thanks for your review, Ryan! We're so delighted to hear that you've had a good experience with us! We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
May. 27th, 2022
Verified Customer
Review Source
Tina
From my very first contact, everyone has been so responsive and involved. The equipment is great and looks good and the panels are neat, clean, and easy to use. I have already recommended them to a friend. I've been through other companies and I see the difference with this one, my representative took the time to explain things. With SunRun, there is a solid system in place. The installation process was smooth and they were very quick, we got it done in a day and it was easy.
4 years ago
Reply from Sunrun
Your review brightened our day, Tina! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!
May. 27th, 2022
Verified Customer
Review Source
Robert
I've called customer service a few times about a battery back up and they said they were going to do it but I still haven't gotten it. Other than that I have no problems with the company. I've been using SunRun for seven years now and I'm happy with it. I've already recommended them to at least three or four people, I am very happy with SunRun. The installation process went smoothly and they did a good job.
4 years ago
Reply from Sunrun
Thank you for your review and your interest in our backup battery, Robert! We are working on a retrofit solution for existing customers! Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thanks for helping us create a planet run by the sun!
May. 27th, 2022
Verified Customer
Review Source
Angelo
We're very happy with it, the best investment we ever made. We're going on a seventh year and there's been no problem so it has to be good equipment in order to not have any problem. Installation went very well, there were three gentlemen that came here in the morning and within three or four hours they were done. Everything looks perfect. The service is excellent and the people have been very helpful and also they monitored the panels and keep us informed
4 years ago
Reply from Sunrun
We're thrilled you're having a good experience, Angelo! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 26th, 2022
Verified Customer
Review Source
Jolanda
I have never seen a company with people coming out to your place with so much compassion there and courteous professionalism. It was really great experience. Install went very quickly and it was amazing how knowledgeable they were speaking and working really fast precise and it's really nicely done. It's perfectly working, they look good, they did a great job. Overall It was a very good experience for me.
4 years ago
Reply from Sunrun
This is awesome, Jolanda! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!
May. 26th, 2022
Verified Customer
Review Source
James
I got every question I've ever had answered. Everything looks fine and it's functioning fine. I have already recommended them to a friend. Installation went very simply and quickly. I think installation took two days. But there was no confusion or inconvenience for the families. It was just a very easy process, I think the sales people and engineers did a great job of explaining everything from how what works to when the installation process is going to be and so far we've had a great experience.
4 years ago
Reply from Sunrun
Thanks for your review, James! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
May. 25th, 2022
Verified Customer
Review Source
Jean
I like that they email us and keep us informed all the time. I do like the fact that they didn't just install it and forget about it. We are happy about our credit and electric bill. We thought it was a very good value because we've got a rebate from federal government three years in a row. We have had no problems with them. We just actually recommended them to different people in the last week. Everything went very smoothly. We were very happy with the company.
4 years ago
Reply from Sunrun
We're thrilled you had a good experience, Jean! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 25th, 2022
Verified Customer
Review Source
Anonymous Cottonwood, AZ
They’re just fine. There were not delays or problems with installing it. the inspected the roof. They were actually very good. I produce more electricity than I use with the house but it still costs me ninety eight dollars a month, but before it would cost me up to two hundred and thirty dollars in the winter and less in the summer so I don’t know if we are coming out very far ahead. Customer service is very good and they are there.
5 years ago
Verified Customer
Review Source
Jack Huntington Beach, CA
I think the customer service is great. They followed through withevery step of the way and kept me posted on what was going on. The only thing about the customer service is the sales guy said they were going to give me a hundred dollar gift certificate if we signed up and we got a twenty dollar gift certificate and a flower. Installation was very clean and professional. WHen my city inspector came he said Wow whoever did this did a really nice insulation job. I'm very satisfied with the installation, the customer service, and the equipment performance.
5 years ago
Verified Customer
Review Source
Clifford Florence, AZ
They said they were gonna put the screen guard to keep the birds and stuff away and I've called in 2 to 3 times over the past few years and they still haven't bother to show up to take care of it. Most of my questions other than that have been resolved but it usually takes a couple of times before I get an answer. Instillation went very good. They showed up when they said they were going to and got the system up and running. The only thing that took time were getting approvals through the city. The bills have been strictly taxes and fees. It's producing enough to cover at least 10 months a year one more panel probably would have got me the whole year.
6 years ago
Reply from Sunrun
Thank you for sharing your story, Clifford. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
Jul. 20th, 2024
Verified Customer
Review Source
Donna Pahoa, HI
I got the company when I went into home depot. I received good customer service. They answered all the questions that I had and they were pretty much on top of it. I believe the technology is top notch. It looks good and seems to be working fine. I did have an issue with billing for some reason. For 6 or 7 months I had to call in the payment because of a glitch in their system.
6 years ago
Verified Customer
Review Source
Donald Lemoore, CA
They got back to me in a timely manner about things. It wasn't perfect but it was much better than the other companies. Installation was good. They showed up when they are supposed to and did they said they were going to do. There were a couple of problems but they fixed them right away. I've only had the system for a little over a year. It seems fine, nothing has broken.
6 years ago
Verified Customer
Review Source
Andrew Boiling Springs, SC
The salesman was great. We connected really quickly and the price and assistance that was provided on our power bill was exactly what we were looking for. I've never had any problems with customer service. Everything runs very smoothly. They came out and measured everything and just within a couple of weeks had everything installed. It was very smooth and very very efficient.'
6 years ago
Verified Customer
Review Source
George Henderson, NV
We wanted to lease rather than to buy. Their service seems to be pretty good. The installation was really gruelling. Horribly noisy and tiles they had to break fell off the rough. It just seemed like it went on forever. We have a lot of pigeons around here and they decided they wanted to nest under the panels. We finally got the pest control people to take care of that. The installation is tedious but it's worth it over all because your bills go way down. I have not had experience with other solar but it's great so far.
6 years ago
Verified Customer
Review Source
Anonymous Oakland Gardens, NY
The members are very professional. I had a very good experience doing business with them. The installation process went very well. They arrived on time. They were professional. They answered my questions and were considerate. They cleaned and explained to me what was involved. I was very happy with the overall experience. It has operated flawlessly. They did all the hard work, I just had to approve it and the whole experience was painless and went extremely well.
6 years ago
Verified Customer
Review Source
Raul Surprise, AZ
All of the representatives are very helpful. They were very informative and very professional. They helped me make sure that I was getting all the best benefits from the solar panels and everything that was in place. I had so many questions about the service and how it worked and I would question all of this, and they were very patient and very kind and explained everything thoroughly. I've had absolutely no problems and no hiccups or issues whatsoever.
6 years ago
