Sunrun: Read 3,095 User Reviews From Real Homeowners

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Verified Customer

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Gregory Rodriguez

From sales to installation to performance of the equipment I give it top notch review. Sales presentation covered what to expect, to what is on the horizon on PG&E increasing billing. Installation was on time covered every step of the upgrade and walked me through the program that monitors the performance of the equipment. The equipment has been operating without issue. And from my understanding I am now working mainly off the battery system with little to no purchase off the grid.

1 month ago

Reply from Sunrun

We're thrilled you had a good experience, Gregory! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 13th, 2024

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Verified Customer

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Ernesto Nunez

They all were very professional and respectful at all times, I can tell they are very well trined and they seams to be happy to work for Sunrun, the safety is very high and professional without interfering with my personal life and they hardly ever disturb you from your daily activities, so you can still work from home or do what ever you want, overall a 10 out of 10 company 👍🏻

1 month ago

Reply from Sunrun

Thanks for your review, Ernesto! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 29th, 2024

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Verified Customer

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Pascale Gregory

We had and continue to have a great experience with Sunrun. The entire process was easy and love having no more PG&E bills!

4 days ago

Reply from Sunrun

Thanks for your review, Pascale! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Dec. 17th, 2024

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Verified Customer

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Stanley Majerczak

Installation went very smooth. All people did great job!!!! I will always recommend SunRun . Thank you so much for everything Stanley .

4 days ago

Reply from Sunrun

We are happy to hear that the Installation was quick and that everything ran smoothly, Stanley! We appreciate you taking the time to share your experience during this process. Thanks!

Dec. 17th, 2024

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Verified Customer

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Byron garcia

Loved the effort they put into their work and interpersonal relationships! I would recommend their quality of work and dedication to community

1 week ago

Reply from Sunrun

We're thrilled you had a good experience, Byron! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 14th, 2024

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Verified Customer

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Jaime Sandoval

The detailed explanation of all my doubts was made by the expert and during the installation everything was done as he explained to me.

1 week ago

Reply from Sunrun

Thank you for sharing your experience, Jaime! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Dec. 14th, 2024

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Verified Customer

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Jyoti Drummond

Great solar experience with pricing, solar w battery backup and installation and even painting the pipes the color of the house so everything looks nice. Highly recommend!

1 week ago

Reply from Sunrun

Hi Jyoti, we're thrilled you had a good experience! We appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 13th, 2024

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Verified Customer

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Christopher Kobel

The product (panels, battery, controller) works as advertised, the installation was relatively pain-free, and the customer service has been responsive.

1 week ago

Reply from Sunrun

Thank you for sharing your experience, Christopher! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Dec. 12th, 2024

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Verified Customer

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Megan A

Cole was great educating us on our first solar system in California. It worked so well we contacted Cole again when we moved to Nevada. The solar system is working great here, too.

2 weeks ago

Reply from Sunrun

This is awesome, Megan! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience in two states! Thanks for going solar with us!

Dec. 2nd, 2024

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Verified Customer

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Tommy Thomas

The Company did an amazing job from start to finish to complete the project. Timetables were pretty accurate and customer communication was very good. My wife and I are very pleased with the choice to go solar.

3 weeks ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Tommy!

Dec. 2nd, 2024

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Verified Customer

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Angel Ramos

Been great having them, I’m not worried about maintenance and I’ve seen a steady production on the panels. The install was solid and fast. And about $100- $380 cheaper than what I would’ve been paying with Edison.

4 weeks ago

Reply from Sunrun

Thanks for your review, Angel! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Nov. 26th, 2024

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Verified Customer

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Wayne Ayudan

Loved the overall experience from the beginning to end of the process. Was always kept updated throughout the process and employees were very informative and helpful. The work from installation to completion was excellent.

4 weeks ago

Reply from Sunrun

Thanks for your review, Wayne! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 22nd, 2024

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Verified Customer

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Linda

From start to finish Sunrun is there answering your questions maintaining their equipment and following up on everything with trained knowledgeable staff. Using Sunrun for my solar installation was the best choice I made regarding my new home

1 month ago

Reply from Sunrun

Thanks for your review, Linda! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 21st, 2024

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Verified Customer

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Mary Barnhart

Gus was a great sales person that also has this product on his home. That means a ton. Very knowledgeable and friendly. I was kept informed every step of the way, and the installation was a breeze. Would recommend this company to anyone interested in solar.

1 month ago

Reply from Sunrun

Mary, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Nov. 19th, 2024

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Verified Customer

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Eugene Koziolek

1 month ago

Reply from Sunrun

Eugene, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Nov. 11th, 2024

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Verified Customer

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Carmen Martinez

The sales rep who came to my house on the very first visit was so nice and professional explained every thing so clearly and answered all my questions and it was just a lovely experience I felt very comfortable with my options and he made it so easy to decide after he gave me all the options .

1 month ago

Reply from Sunrun

Carmen, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Nov. 14th, 2024

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Verified Customer

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Robert Zuehlsdorff

Has done everything they said they would and it was installed in 7 hrs with some clean up to finish. Waiting on NVE inspection and we are done. I’m an electrician for last 25 years so I know what to look for when cutting corners the have done a fine job

1 month ago

Reply from Sunrun

Your review brightened our day, Robert! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Nov. 13th, 2024

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Verified Customer

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Raymond Garber

I requested an appointment with Sunrun for a possible install of solar for my house as well as a battery backup. Although I decided in the end not to proceed at this time, the agent who came to the house was on time and very knowledgeable about my needs. He explained in very simple terms about the installation and costs involved.

1 month ago

Reply from Sunrun

Thanks for your review and for sharing your experience, Raymond! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for taking the time to speak with us and considering us as your solar provider!

Nov. 12th, 2024

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Verified Customer

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Roberto Ceja

We were amazed on how quickly our installation and response was from Sunrun, our representative did an excellent job responding and answering all of our questions and concerns. We will definitely recommend Sunrun and our representative to our friends and family.

1 month ago

Reply from Sunrun

Thank you so much for sharing your positive experience, Roberto! We’re delighted to hear that your representative was able to address all your questions and made the process easy for you! Thanks for choosing us as your solar provider!

Nov. 8th, 2024

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Verified Customer

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Lisa Warren

David W. has knowhow and patience. Very personable. Helped a great deal with our 'musts'. We wanted a particular design and David worked with the engineers to ensure that all of our preferences were met. Installation process was smooth. We are 2 years in and very happy with the system.

1 month ago

Reply from Sunrun

We're pleased to hear about the positive impact your representative, David, had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks so much, Lisa!

Oct. 24th, 2024

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Verified Customer

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Nanea Springer

Darrah was so amazing helped me every step of the way. Was very informative and helpful. His team was awesome always keeping me updated and the process was a lot faster then I thought it was going to be. The process was quick and painless. I really appreciate the outstanding customer service.

1 month ago

Reply from Sunrun

Nanea, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!

Oct. 23rd, 2024

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Verified Customer

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Adam Wilkerson

Tony was my sales rep and he made the entire process simple and smooth. He answered all the questions I had and gave me answers to things I didn’t even think to ask. Sunrun took care of everything from permits to cleanup and inspection and took care of everything with ComEd. I didn’t have to do anything. Getting solar installed has been a fantastic decision and cut my summer bills in half. I’m very happy with the decision.

2 months ago

Reply from Sunrun

Thanks for your review, Adam! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 16th, 2024

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Verified Customer

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Darryl

I had a great experience with the solar installation. Everything was done on time and correctly, with no issues at all. I highly recommend going solar; it's the best decision I made! The representative, Drew Johnson, was excellent, providing a thorough assessment and ensuring I had enough panels. I'm very satisfied, especially since I had a credit last year instead of a true-up!

2 months ago

Reply from Sunrun

We're delighted to hear that your representative, Drew, was a huge help with learning more about going solar and was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Darryl!

Oct. 11th, 2024

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Verified Customer

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Gail

The installation process was concerning due to a lack of communication from the technicians, leaving me unclear about what was happening. However, everything was installed well in the end. I appreciate the updates on their site but would like more long-term information and insurance options. Overall, I would recommend this service, especially with the lease transfer option.

2 months ago

Reply from Sunrun

Gail, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Sheila

I had a positive experience with the installation; it was completed in a day and the yard was cleaned up nicely. However, there was a delay with the utility hookup that I couldn't figure out. The system has been trouble-free since then, but I did notice my last bill was higher than expected. Overall, I'm happy with the system and how cool my house is!

2 months ago

Reply from Sunrun

Thanks for your review, Sheila! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had an overall good experience with us. Thanks for doing your part by helping us create a planet run by the sun and if you have any questions or concerns regarding your billing please do not hesitate to reach out to us directly at resolutions@sunrun.com with your concerns and service address. Thank you!

Oct. 11th, 2024

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Verified Customer

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Christianna

I had a positive experience with the installation, although there were minor concerns about shrubbery protection during roof cleaning. They handled the water cleanup promptly. However, I found transferring to a new homeowner challenging, especially regarding understanding my monthly bill and wattage usage. More clarity on accessing this information would be helpful.

2 months ago

Reply from Sunrun

We're thrilled you had a good experience, Christianna! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Erika

I had a good experience with the service; they quickly cleaned up water damage and repaired the air conditioning system. However, I was concerned that they didn't protect the shrubbery during the roof cleaning. I also wish there was clearer information on accessing my monthly bill and understanding my wattage usage—it's a bit difficult to find online.

2 months ago

Reply from Sunrun

Thank you for sharing your experience, Erika.Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 11th, 2024

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Verified Customer

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Carol

I recently had an inspection and installation for my solar system, and the process was seamless. The inspection was quick, and I received updates throughout each step. I find it fascinating to see everything come together, and I’m thrilled that I’ve had zero issues since then. Best of all, my electric bill is now nonexistent with our community grid!

2 months ago

Reply from Sunrun

We're thrilled you had an overall good experience, Carol ! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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James

In home sales was easy. System installation was quick and professional. System was sized correctly with a couple extra panels for insurance. I pay PG&E "0" dollars during early Spring, Summer, and late Fall months. Very small payments for 3-4 months of Winter for natural gas. 10$ for electricity for those months. Over sizing the system I get credited on my natural gas. My true up fees are "0" $ Completely happy with the system.

2 months ago

Reply from Sunrun

Thanks for your review, James! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 2nd, 2024

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Verified Customer

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Patricia

The initial customer service person indicated that she would be available to guide us through the process on an ongoing basis. This was not the case. Her availability ended after installation and set up. When I had questions about how to proceed to qualify and apply for SRECs, and federal and state rebates, she took a "not my job" attitude. This left us to call customer service reps for help on how to proceed. It took many months, after several calls, to finally get someone to assist us. Since then, the customer service reps and the few needed customer service calls have been addressed very well. The Sunrun product itself is working as expected and we are very satisfied.

2 months ago

Reply from Sunrun

Patricia, thank you for sharing your experience with us and thank you for your review. We are so sorry for the difficulties you experienced during your initial customer service experience , we are happy to hear your concerns were resolved and your customer service experience has improved. Thank you for helping us create a planet run by the Sun!

Sep. 27th, 2024

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Verified Customer

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Matthew J Gartner

I had SunRun install a PPA system over for years ago. Since then there have been no issues and the system has saved me a lot of money. It’s relieving knowing I can run my AC in summer without incurring any of the utility peak usage. The one time I had questions and had to reach out they were also prudent and answered my questions without having to escalate even though they were technical.

2 months ago

Reply from Sunrun

We're thrilled you had a good experience, Matthew! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 27th, 2024

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Verified Customer

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Elizabeth Phillips

Ryan was great. As someone who had been burned by a solar company that went out of business just a year into my 25-year warranty, I was very distrustful of signing another contract. But Ryan took a lot of time with me, broke things down clearly, laying out all the financial details in a way that made sense. And while he was doing so, I never felt pressured to commit. Thanks so much, Ryan! I look forward to playing a bigger role in saving our planet, and being able to afford more sushi dinners!

2 months ago

Reply from Sunrun

Elizabeth, thank you so much for sharing your experience. We strive to give our customers the best solar experience and this means so much to us that we were able to provide you with a better experience. Thank you for helping us create a planet run by the Sun and welcome to the Sunrun family!

Sep. 24th, 2024

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Verified Customer

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Don Wind

Im very happy with Sunrun, no problems at all. I really enjoy getting around $50 credit each month.

2 days ago

Reply from Sunrun

This is awesome, Don! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Dec. 18th, 2024

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Verified Customer

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Laura Vida

My service is not installed yet I just expected the best service. So far nothing to say about the service

4 days ago

Reply from Sunrun

Thank you for helping us create a planet run by the sun, Laura! If you need any assistance in the meantime, please feel free to contact us. Thanks!

Dec. 17th, 2024

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Verified Customer

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Peter Hulac

Over the decades we have worked with many, many contractors. Sun Run was and continues to be the very best of them all.

4 days ago

Reply from Sunrun

We're thrilled you had a good experience, Peter! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 17th, 2024

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Verified Customer

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Jim Solleder

Professional and easy to work with. Sunrun's employees kept us informed about each step in the process.

4 days ago

Reply from Sunrun

Jim, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that our team was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!

Dec. 17th, 2024

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Verified Customer

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Jose Alcantar

I like that they did everything since they started to finish we have the best service from sunrun staff, we are saving a lot since we switched .

1 week ago

Reply from Sunrun

Thanks for your review, Jose! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Dec. 12th, 2024

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Verified Customer

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Gautam Talagery

Flexibility in system design that allowed for my preferences was most appreciated. The installation was done very efficiently in the background!

1 week ago

Reply from Sunrun

Thank you so much for your kind words, Gautam! We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!

Dec. 12th, 2024

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Verified Customer

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Julie Quintana

After considering for months to get solar panels, I met Amber. She gave information to me which I needed to help me decide. It was all that I needed.

1 week ago

Reply from Sunrun

Julie, your feedback is greatly appreciated! We’re delighted to learn that Amber, your representative, provided attentive assistance and was able to help answer any questions you had. Thank you so much for sharing your experience with others.

Dec. 12th, 2024

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tom kristoph

We hope the system is as reliable and professional as our sales consultant Carlos. This man is amazing; earned our complete trust and confidence by answering every question thoroughly, clearly, some multiple times. He's A++

4 days ago

Reply from Sunrun

We're delighted to hear that your representative, Tom, was a huge help with learning more about going solar and was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Dec. 17th, 2024

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Verified Customer

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Frank Kerkemeyer

The installation process was seamless and was executed as explained. Have been using the system for 6 months and it is performing as designed. We are very happy with it.

2 weeks ago

Reply from Sunrun

Frank, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!

Dec. 6th, 2024

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Verified Customer

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John Roberts

SUNRUN has always been there to answer questions or resolve my issues. I don’t get that kind of customer support from some other companies. I also enjoy knowing that my calls will not routed to an overseas call center.

1 month ago

Reply from Sunrun

We're thrilled you had a good experience, John! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 15th, 2024

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Verified Customer

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Douglas C Pence

Product and service of Sunrun is unmatched. We just had them install on a second house and are delighted with the results. Who would be unhappy with saving 500 dollars a month over the summer?

1 month ago

Reply from Sunrun

This is awesome, Douglas! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Nov. 13th, 2024

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Verified Customer

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Ellie Uy

Though we decided to hold off on getting solar right now, still want to thank Jared for assisting us with the consultation. He was honest, helpful and knowledgeable. Highly recommend him.

1 month ago

Reply from Sunrun

Thank you for taking the time to share your experience with Jared. Please consider us in the future if you decide to go solar!

Oct. 29th, 2024

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Verified Customer

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Mariel Ramirez

Pleasant and professional from the beginning of him knocking on the door. Very reassuring and able to have us ease with the information and details of the services provided through Sunrun. He definitely made us believers.

1 month ago

Reply from Sunrun

Mariel, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Oct. 29th, 2024

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Verified Customer

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Valerie

It has been fine, I haven't had a need to talk with anyone. For a while I was not able to get on the app but have since been on it. I wish it would show me how much electricity we have generated and how much we have used.

1 month ago

Reply from Sunrun

Valerie, your review brightened our day! We aim to provide you with the best solar service possible, and we're delighted to hear that you had a good experience. Our app team is always taking suggestions for new ideas, we've passed this along to them!

Oct. 29th, 2024

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ned pendleton

The work was done quickly and efficiently, with no disruption or inconvenience to me or the neighborhood. The workers were kind and ready and willing to answer any questions I had, and I had a lot. I was really impressed by their skill and adherence to safety. As the moto of Heavy Attack Squadron Six, (U.S.Navy) I was in) "CELERITAS CUM ACCURATE", (Speed with accuracy).

3 weeks ago

Reply from Sunrun

Thanks for your review, Ned! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 26th, 2024

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Verified Customer

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Howard

It took longer than it should have, but to be fair, the LADWP isn't known for being fast or efficient. The required new power panel had to be changed, as well as the placement/layout of the solar panels, which could be blamed on the project manager or coordinator, but the various LADWP inspectors can also be blamed for not communicating these required changes MUCH FASTER! I tried to be fair and considerate that the COVID-19 pandemic wasn't over at the time, but this excuse only goes so far!

2 months ago

Reply from Sunrun

We truly appreciate you taking the time to share your experience, Howard. We are so sorry to hear that it took longer than expected to activate your system, and for that, we sincerely apologize. If you are experiencing any issues, please send your service address to resolutions@sunrun.com so we can help you further. Thanks!

Oct. 16th, 2024

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Verified Customer

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Ronald

I don’t know of any problems so I assume everything is going well.’ Last year my total electric bill was about $2.00. I won’t know how well it is performing until winter has come and gone. This is the time of year when my energy use is the highest.

2 months ago

Reply from Sunrun

We're thrilled you are having a good experience, Ronald! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 15th, 2024

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Verified Customer

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Nancy

I was really happy with Sun Run when they installed my solar, they made it so easy. They were very clear with all the details for me and everyone was great and it went so smoothly. I would highly recommend Sun Run to anyone looking to install solar on their home.

2 months ago

Reply from Sunrun

We're thrilled you had a good experience, Nancy! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 11th, 2024

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