Sunrun Reviews
9.9
Overall Score
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Verified Customer
Review Source
Michael King
The entire process was good from start to finish. Everyone was polite and professional. There was an electrixal issue that occurred and it was handled quickly and appropriately. When I walk past our electric meter and see that it's running in reverse and our electric bill is under $20.00 I'm beyond pleased.
2 months ago
Reply from Sunrun
Thanks for your review, Michael ! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
May. 12th, 2025
Verified Customer
Review Source
John P.
Madz and the Sunrun team were excellent to work with. They were in constant communication with me through the entire process, and completed the installation within the time scheduled. The Sunrun team also worked with local agencies on approvals and finalizing my hook-up the grid. A++ service
2 months ago
Reply from Sunrun
Thank you for taking the time to share your experience with us, John! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority, and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider
May. 10th, 2025
Verified Customer
Review Source
Langdon Ngo
Christian and team were great to work with! The process was seamless and easy, and the SunRun team set the right expectations in terms of timing especially dealing with PG&E and the city. I would definitely recommend the SunRun team for your solar needs!
2 months ago
Reply from Sunrun
Thanks for your review, Langdon! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
May. 7th, 2025
Verified Customer
Review Source
James Elliott
I have save approximately $9,000 to $12,000. I'm also look at going completely solar / off grid system. I'm using the contract system and the replacing problem parts is fix right away. And I'm informed wright away if any problem that my need addressed. Best thing I've done to improve home and saving money.
2 months ago
Reply from Sunrun
Thanks for your review, James! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
May. 2nd, 2025
Verified Customer
Review Source
Phillip Malone
Sunrun is a great solar company to work with. We’ve had them for almost 15 years in total and have had nothing but a great experience with them. From the cost of the panels to the maintenance and service. You won’t regret working with sunrun!
2 months ago
Reply from Sunrun
We're thrilled you are having a great experience, Phillip ! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community for almost 15 years and for helping us create a planet run by the sun!
Apr. 30th, 2025
Verified Customer
Review Source
Stacey Tuck
I am extremely impressed with this company. Every person I have interacted with has been professional, knowledgeable, kind, and prompt. Everything from the sales pitch to scheduling set up and use has been seamless and straightforward.
2 months ago
Reply from Sunrun
We're thrilled you had a good experience, Stacey! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Apr. 30th, 2025
Verified Customer
Review Source
Beatriz (Sinon)
Sunrun has been the best choice we’ve ever made! The entire process has been smooth, and their staff is incredibly reliable and professional. Anytime we’ve had questions or concerns, they’ve responded quickly and made sure we got the help we needed. It’s clear they truly care about their customers. Highly recommend Sunrun to anyone considering solar!
3 months ago
Reply from Sunrun
Thanks for your review, Beatriz Sinon! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Apr. 7th, 2025
Verified Customer
Review Source
Otto Flores
I was referred to Sunrun by a friend trough Costco friend , and am very satisfied with my solar panels I was paying 225.00 dollars a month for my electricity bills, after Sunrun installed my system of solar panels I only pay 88.00 dollars a month , and I got upgraded my electricity box and got professional installation of solar panels and paid 0 cents for that so I save en electricity 50% and got upgrades on my house , I am extremely satisfied with my savings and I keep my AC on during summer time day and nite before solar panels I only turn my AC only at nite.
3 months ago
Reply from Sunrun
Thanks for your review, Otto! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Apr. 7th, 2025
Verified Customer
Review Source
Laverne Packer
After Nathan explained the long term benefits of Solar and SUNRUN's plan, I said "Yes I want that. From then on it was all good . Each and every SUNRUN employee did an excellent job in getting us up and running. The installation was done in a professional manner and I have saved money each year on the cost of electricity. One of the best decisions I have ever made.
Thank you SUNRUN !
Vern Packer
3 months ago
Reply from Sunrun
Laverne, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Apr. 2nd, 2025
Verified Customer
Review Source
Richard Wolter
We have had great results with our solar program, very professional and reliable. Thank You
5 days ago
Reply from Sunrun
We're thrilled you had a good experience, Richard! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jul. 17th, 2025
Verified Customer
Review Source
Gabriele Libbey
It’s been four years since I first had my solar panels and whole house batteries installed by SunRun. It’s been a great experience and there have been no problems along the way. Clearly, we’ve had power outages, but we never knew about them until our utility called us to inform us that power has been restored. We never knew that there had been an outage. The company monitors our system 24/7 and we feel safe and secure knowing that we are contributing to the health of our planet, saving energy and are protected from power outages. I did a great deal of research before selecting SunRun and have never regretted my choice. I recommend them to anyone considering solar energy.
5 months ago
Reply from Sunrun
Hello, we are so thrilled about the 5 star review you left us, Gabriele! We were wondering if we had your permission to use it on our website? Please let us know if you'd be okay with that by sending an email to socialmedia@sunrun.com. Thanks!
Jan. 31st, 2025
Verified Customer
Review Source
Carlos Quinones
I was curious about installing solar panels in the past, but after February of 2021 when most of Texas lost power for two weeks in that freak winter storm , I knew it was time for a change. It was not a question of IF I would lose power again but WHEN. NOE four years later the panels are a blessing that keeps paying. I lost count of how many times in four years we have lost power from a few minutes to several hours..... EXCEPT ME! MY battery back immediately kicks in and goes offline automatically when power is restored. At one point I was battery backup for two days straight. The great thing about the panels is that once the sun cones out my battery recharges and my usage is FREE!!!. I will not even mention that the hottest part of summer my bill went from $300.00 a month to $32.00 a month. In the winter when solar power is at a minimum, my all electric hone went from $375.00 a month to under $100.00. The cherry 🍒 on top happened when my panels cover half of my roof and insulate my house from the heat plus very little wear and tear on my shingles since the panels cover them.
5 months ago
Reply from Sunrun
Thanks for your review, Carlos! We're so happy to hear you're enjoying all the benefits of solar while saving money! Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 30th, 2025
Verified Customer
Review Source
Zena Dell Lowe
Sunrun did an amazing job installing my solar panels, and having them has cut down on my LADWP bills. I wish I would have gotten the battery since a lot of my power usage is at night (and I have no way to store the energy so as to use it at night). But that’s not Sunrun’s fault. It’s mine. Sunrun is pretty good about following up with me to make sure everything is running efficiently, though they haven’t sent a representative to the house in person. Still, if anything seems to be out of whack, I’m confident they would be responsive to any requests for service. Fortunately, their panels are so good that I haven’t had any service needs yet. I’m happy with Sunrun.
5 months ago
Reply from Sunrun
Zena, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Jan. 28th, 2025
Verified Customer
Review Source
Linda Young
Prompt call back from a rep. Took time to explain the process. Was not rushed.
All workers were friendly and answered all my questions .
2 weeks ago
Reply from Sunrun
Linda, your feedback is greatly appreciated! We’re delighted to learn that our workers provided attentive assistance and were able to help answer any questions you had. Thank you so much for sharing your experience with others.
Jul. 5th, 2025
Verified Customer
Review Source
MIGUEL F DEL RIO
I had the system installed a few years ago with no issues at all. Everything works well with no interruptions. Thanks Sunrun.
2 weeks ago
Reply from Sunrun
Thank you for sharing, Miguel! We're thrilled to hear you're enjoying your system. It's always great to see our customers experiencing the benefits of clean, reliable energy. We appreciate you being part of the journey. Thanks!
Jul. 3rd, 2025
Verified Customer
Review Source
Andrea Spinner
Everyone was informed and friendly! This was one of the easiest processes, Emilio and Sunrun handled everything flawlessly.
4 weeks ago
Reply from Sunrun
We're pleased to hear about the positive impact your representative, Emilio, had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks, Andrea!
Jun. 24th, 2025
Gwendolyn - Ricky Veal
We had our install in May 23, 2025. The install of he batteries interior and exterior appear to be completed properly. They matched our siding and brick with the casings the cabling from the roof to the batteries perfectly. However our roof was damaged during the install. We had a really bad rainstorm here in Lynwood Illinoi's shortly after the install. We contacted our rep at Sunrun and a appointment was setup which was a not show no call and then finally the Sunrun roofer showed up. We called a roofer who took pictures of the damage to the roof shingles, which we shared with the Rep. Tonight another rainstorm and Yep at 1:45 am the bathroom cam lighting is leaking again. Sent and email with video to the Rep. Will update this review with action and timeline of the companies response to this roofing issue. Just got our first bill 7/6/2025. Not so "Amazing".
1 week ago
Reply from Sunrun
Hello, Ricky. We appreciate you letting us know about the damage to your roof, and we are genuinely sorry for the inconvenience it has caused you. Our team would like to look into the damages further to see how we can help. Please send your service address to resolutions@sunrun.com. Once we verify your account we will assign a dedicated Escalation Expert to help resolve your concerns. Thank you!
Jul. 18th, 2025
Verified Customer
Review Source
Froilan Pascual
Robert discuss everything to us in a very simple manner for us to be able to understand, preparation was thorough and was done on the assigned date and time. Extremely fast service and highly recommended.
2 months ago
Reply from Sunrun
Thanks for your review, Froilan! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
May. 24th, 2025
Verified Customer
Review Source
Pete Lopez
Adam C and team are truly professional , from the beginning Adam laid out a concise and straight forward , very competitive proposal , and the team executed the plan , We are very happy with our experience and solar system.
2 months ago
Reply from Sunrun
Thanks for your review, Pete! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
May. 12th, 2025
Verified Customer
Review Source
Chris T
The whole experience from the beginning with our rep James F, the admin, the installers and the post install crew were amazing! I haven’t been this pleased with any other home improvement company before - they took care of everything and I was up and running in no time. Couldn’t be happier with his whole process!
3 months ago
Reply from Sunrun
Chris T, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Apr. 25th, 2025
Verified Customer
Review Source
Ciprian Radoescu
I have to say that I like the way the job was done , very professional crew.
The seller was very professional , polite and helpful with all my questions.
If you want to give a hand in creating a greener future, you should go ahead and go with SunRun.
3 months ago
Reply from Sunrun
Thank you so much for sharing your positive experience, Ciprian! We’re delighted to hear that our team was able to address all your questions and made the process easy for you! Thanks for choosing us as your solar provider.
Apr. 10th, 2025
Verified Customer
Review Source
Dionicio Ramirez
I recommend Sun Run to whom ever would like to get solar. Sun Run will guide you through step by step and they have really good service fast and easy to set up. Their rates are better and lower than others plus they always have good promotions
3 months ago
Reply from Sunrun
Dionicio, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Apr. 7th, 2025
Verified Customer
Review Source
Charles Richburg
The entire Sunrun Team did an excellent job on planning and installation of our solar panels and battery storage system!
We certainly appreciate their quality work and professionalism! Thanks
Satisfied Customer Charles and Jacquelyn
3 months ago
Reply from Sunrun
Thanks for your review, Charles! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Apr. 7th, 2025
Verified Customer
Review Source
Bob Graham
Everybody at Sunrun has been extremely pleasant and supportive. The services have been exceptional! I lease my equipment and when I had a problem that they discovered the issue was fixed in a timely manner. When my energy needs increased I was able to easily increase my panels. No complaints.
3 months ago
Reply from Sunrun
We're thrilled you had a good experience, Bob! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Apr. 7th, 2025
Verified Customer
Review Source
Walter
After installation, the system has cut our electric bill by 65-70% and during the summer months, from April thru September, we not only pay nothing but are credited by our utility company each month and accumulate a substantial bank of credits that covers costs for about 9 months of the year.
3 months ago
Reply from Sunrun
We're so happy to hear that you're saving money with solar, Walter! Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Apr. 2nd, 2025
Verified Customer
Review Source
Brian
Very professional and easy to work with. Installation took less than 2 days. I've had the system for over a year now and everything has been great. I save more in the summer than I do the winter but overall, an excellent savings. I highly recommend.
3 months ago
Reply from Sunrun
Brian, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on your savings. Thank you so much for going solar with us!
Apr. 2nd, 2025
Verified Customer
Review Source
Pamela Sato
When I inquired about putting more panels, Sunrun came out and did a fantastic job!! Now my NV is energy is down to $15-19 a month…especially from March to October—the sun is out more. Customer service is top notch…they made sure I was a happy customer 😄. I would highly recommend them! 👍
3 months ago
Reply from Sunrun
Pamela, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Apr. 2nd, 2025
Verified Customer
Review Source
Allyson Gately
I just love SunRun solar panels. The team was fantastic to work with and gave me a new electrical panel for free- a $1000 value. My solar system this month saved me over $500 compared to this time last year. It is so worth it -I highly recommend you go solar with SunRun
3 months ago
Reply from Sunrun
Thanks for your review, Allyson! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Apr. 2nd, 2025
Verified Customer
Review Source
Dennis Curran
I love my new solar system. It's been working for a little over a month now and everything is working great. I got great support from Michelle and the rest of the sunrun team. They regularly communicate during the setup process and check in to see how things are going. Highly recommend
3 months ago
Reply from Sunrun
Dennis, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with Michelle and the rest of our team. Thank you for helping us create a planet run by the sun!
Apr. 2nd, 2025
Audry Reid Cypress, TX
One of our neighbors on another block was the first to get solar panels. Made me very curious. I knew nothing of Sun Run. Devan W contacted my neighbor and me to tell us about their product. We ended up agreeing to use Sunrun and the following week he had a crew there at the unbelievable hour of 7 AM to start work. Very knowledgeable, quiet and efficient technicians installed our panels and even cleaned up after themselves completely.
The Sun Run administrative staff contacted us to walk us through contracts and timelines for our house to be completed and start using the solar panels. I am very pleased with everyone I have had contact with. There’s a lot of information given to us, but we were able to have all our questions answered. Two reasons for our interest was the fact that our electricity companies cannot guarantee. We have air conditioning or heating during severe weather conditions. That’s the first thing that sold me on Sun Run. The second reason is because I feel our electric bill is just going up up up and no end in sight and this is one way that we can combat High energy cost on a fixed income.I highly recommend them because I think they’re very capable and the product extremely appealing.
2 months ago
Reply from Sunrun
Thanks for your review, Audry! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Apr. 25th, 2025
Verified Customer
Review Source
Carol Fish
I have had great customer service since the day Brooke met with us to consider solar with Sunrun. I have had only 2 issues with my system over the last 3 1/2 years and neither issue affected production. Both issues were solved in a reasonable amount of time and customer service has been top notch all along! I would recommend Sunrun to anyone considering switching to solar energy. They are responsive and and easy to work with from the start to finish and beyond. If you work with Brooke D. , you're in good hands!
4 months ago
Reply from Sunrun
Thanks for your review, Carol! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Mar. 14th, 2025
Verified Customer
Review Source
Debra Romeo
We love our system that was purchased through Sunrun. We live in Hawaii and have saved so much money. The service has been exceptional! From the beginning with Joni our advisor, to the installation crew and the service crew as well. Dylan was here the other day to fix a small communication link issue and he was super efficient and friendly! Every step we have taken with Sunrun has been five star. I would recommend them to anyone who wants the best service and best price for electricity!!!
4 months ago
Reply from Sunrun
Thanks for your review, Debra! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Mar. 4th, 2025
Verified Customer
Review Source
Arle Troy Jumalon
The entire process & time-line of initial signing up, until official transition from NV Energy to Sunrun Solar was excellently accomlished, along with highly organized, well coordinated sequential schedulings throughout the process.
Hence our family is extremely grateful & truly appreciative of Mathias, Isabella & entire Sunrun team along the way!!
Again, thanks very much all you guys for guiding us efficiently through solarization state!!
Sincerely,
The Jumalon's,
Troy, Maria & Aedan
5 months ago
Reply from Sunrun
Thank you for sharing your experience, Arle, Maria, and Aedan. We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!
Feb. 21st, 2025
Verified Customer
Review Source
Harriett Douglas
I love my solar panels. Someone is always asking how they work They are under the impression they do not work when it is cloudy Tell the men/women to explain this when they are out selling them They also think the monthly payments are too high They don’t stop and think even with the payments they are still paying less I love my panels!!!!
5 months ago
Reply from Sunrun
We're thrilled you are having a good experience, Harriett! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Feb. 12th, 2025
Verified Customer
Review Source
Juan Montiel
I had them over 5 years and they’re an amazing company. Had an issue with my electrical wiring and the agent helped out a lot!!!! Instead of having to pay 5k for upgrading my electrical wiring the agent and their team made it to where I paid only $750. My system has a battery and I can share that when electricity went out on my block due to the snowstorm I was the only one with lights up and running
5 months ago
Reply from Sunrun
Your review brightened our day, Juan! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider!
Feb. 10th, 2025
Verified Customer
Review Source
Juan Wiley Garcia
My experience with Sunrun has been overall very positive. Sales staff was attentive and went into great detail about the system I was getting and potential savings. The energy generated over the 2 years I've had the system has been higher than projected. My Coned electrical bill has been $18-20 USD since Jan 2022 and my home is still running on credit kWh from the first year. Even with the Sunrun bill, I'm still saving a good $2,000 per year in electricity. Support has been good, too.
5 months ago
Reply from Sunrun
Thanks for your review, Juan! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 31st, 2025
Verified Customer
Review Source
Jason Murphy
I definitely do appreciate the customer service and the product works very well. Are you
1 week ago
Reply from Sunrun
Thanks so much for sharing, Jason! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!
Jul. 18th, 2025
Verified Customer
Review Source
Philip Grofsik
The dynamic between sales and purchasing,, buyer/seller... Is best met when both parties compromise... I felt Vinny was very even-handed and I felt comfortable with him.
The other part of the equation is servicing and customer response... The install crew was fantastic ,well coordinated
A couple of weeks after the install we had a real heavy rain in this area and a leak was spotted in the attic... Contacted customer service and they got a crew out there to repair it in 2 days I was very pleased
The repair crew was as professional as the install crew
So far quite happy with SunRun
That following question 'are you or have you ever been a paying customer of sunrun'Don't really understand the question
I do make a automatic monthly payment to sunrun that covers the financing of my solar project... So I'll answer yes
6 months ago
Reply from Sunrun
We're thrilled you had a good experience, Philip! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jan. 17th, 2025
Verified Customer
Review Source
Mae Chamberlain
I had Sunrun install my panels about ten years ago & I have never regretted it. My power bill dropped to under $100 per month, usually under $50, from approximately $300/month. I am now retired and ithe money saved on power is very significant. Sunrun monitors my system & I rarely have to think about it. There was one time early on that Sunrun had to come to my home to "fix" something and have never had to send anyone back since. The money I have saved on electricity since installing Sunrun panels is impressive and the cost to Sunrun for the panels, installation & monitoring for 20 years is so much less each month than I was previously paying the electric car for for a company. I highly recommend Sunrun solar as the answer for those exorbitant electricity bills.
M. Chamberlain
Columbia, SC
6 months ago
Reply from Sunrun
Thanks for your review, Mae! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 11th, 2025
Verified Customer
Review Source
David Wilson
I must admit I was a little skeptical about the benefits of going solar, Mason M did his best to explain everything, more than once, so I decided to give it a go, I am so glad I did, having solar for several months now it has proven reliable and stable. With the recent windstorms and fires my neighbors have been without power for the last 18 hrs so far and it is still out, but I have the only power for six blocks on my street. My 3d printer didn’t even get interrupted and is still printing a part I started 24hrs ago. The installation was also painless done in one day, Thanks Sunrun and Mason M
6 months ago
Reply from Sunrun
David, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Jan. 11th, 2025
Verified Customer
Review Source
Hannah
7 months ago
Reply from Sunrun
We greatly appreciate you taking the time to share your experience with us, Hannah. If there is anything you need assistance with please don't hesitate to send us an email at resolutions@sunrun.com. Thanks!
Dec. 17th, 2024
Verified Customer
Review Source
Jesse Frenette
I couldn’t be happier with the service. From install to 4yrs later. My monthly electric bill comes in with negative amounts which I used as credits in the winter when we don’t collect as much sun. The 25yr full warranty assures me if any damages I can have it fixed or fully replaced, gives me piece of mind. The monthly payment depends on how many panels you get, depending on how much your yearly electric bill shows it needs. My 14 panels acquires a $95 per month flat rate, locked in electric charge. This was such a huge savings especially after 2020 when rates went up almost double. I couldn’t be happier with this decision.
7 months ago
Reply from Sunrun
We're thrilled you are having a great experience with us, Jesse! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Dec. 18th, 2024
Verified Customer
Review Source
Lori Johns
We did a lot of research before we installed solar. When sunrun came to inspect our roof on our manufactured home they found storm damage that we did not know about at the peak of our roof. There was a 4-ft long opening and they took pictures which they gave to us and we forwarded to our homeowners insurance. My husband and I are senior citizens and we never go on the roof. We would never have known about the damage if not for Sunrun. After we got our roof replaced through insurance sunrun came out and we got 38 panels installed between our home and our detached garage. I am retired and disabled, my husband works from home, we use a lot of electricity during the day. Our comment bill was regularly over $200 a month. Now with sunrun solar we pay $125 to lease the panels and approximately $16 ComEd every month! The money we are saving is amazing! And we are doing something good for the environment as well! Can't say enough good things about our Sunrun solar! Very very satisfied customer!
7 months ago
Reply from Sunrun
Lori, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Dec. 6th, 2024
Verified Customer
Review Source
Gary Wissocki
John C Director of SUNRUN's project management team did an outstanding job on my residence solar installation. I have saved thousands over the last 2 years. I highly recommend SUNRUN and Mr. C for homes that do not have much shade. They determine if your home is worth to YOU the homeowner if it would be worth installing their state of the art solar panel and control system. I recommended a friend but his home which did not have much sunlight at their home roof area, their system would not provide outstanding financial benefits to them. SUNRUN declined to install...Now what company does that?? Outstanding Company with John C at the helm.
7 months ago
Reply from Sunrun
Thanks for your review, Gary! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Dec. 6th, 2024
Verified Customer
Review Source
George Omeara
SunRun: A shining example of solar excellence from the initial consultation to the final installation, my experience with SunRun has been nothing short of exceptional. I was initially hesitant about switching to solar, overwhelmed by the technical aspects and unsure of which company to trust. SunRun alleviated all my concerns. The entire process was remarkably smooth. My consultant, Tyler R, was incredibly knowledgeable and patient. They thoroughly explained the various options available, tailoring their recommendations to my specific energy needs and budget. There were no high-pressure sales tactics – just honest, informative advice. They answered all my questions, even the repetitive ones, with clear and concise explanations. The installation team was equally professional. They arrived on time, were respectful of my property, and worked efficiently and meticulously. The entire installation was completed within the promised timeframe, and the crew left the site cleaner than they found it. Since the installation, my energy bills have been significantly reduced, exceeding even my initial projections. The SunRun app is user-friendly and provides real-time monitoring of my energy production and consumption. This transparency is incredibly reassuring. Beyond the technical aspects, what truly impressed me was SunRun's commitment to customer service. They were always readily available to answer questions and address any concerns before and after the installation. This level of ongoing support is invaluable. In conclusion, I wholeheartedly recommend SunRun to anyone considering switching to solar energy. Their professionalism, expertise, and commitment to customer satisfaction make them a truly outstanding company. They've not only provided me with clean, affordable energy but also peace of mind. Five stars without reservation!
7 months ago
Reply from Sunrun
George, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Tyler was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks
Dec. 6th, 2024
Verified Customer
Review Source
James Hand
I contracted SunRun to install their solar system on my last 2 homes.
The systems have been trouble free and very efficient. My electric bills were reduced to $0.00 and I actually received a pay back for my utility company (PG&E) for the extra energy my systems generated that was fed back into the grid.
The systems required no out of pocket cost as they receive my California Solar Power Incentive to cover the cost of installation. I pay SunRun a very low fixed payment monthly, as the system is leased vs me having to purchase the system.
All needed maintenance is taken care of by SunRun at no cost to me.
Installation only took a day and the technicians were professional, friendly and tidy.
I highly recommend SunRun for the installation of your solar system.
7 months ago
Reply from Sunrun
James, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!
Dec. 2nd, 2024
Verified Customer
Review Source
Karen Tucker
Ten years ago after researching extensively, we chose SunRun to install 21 solar panels on our roof. They have been producing wonderfully since 2014, when solar was relatively new . Our electric bill was consistently next to nothing. We have since retired and have been consuming more electricity because of increased air conditioning use in these unusually hot summers snd just spending more time at home. We decided to have eight additional panels last spring. SunRun’s pricing is very competitive and the quality of their panels is excellent. The panels we had installed are producing as well as the new panels. SunRun handled all the permits and paperwork. The install was completed quickly and cleanly by a professional and skilled crew. I would not hesitate to recommend Sun Run to anyone considering solar.
7 months ago
Reply from Sunrun
Your review brightened our day, Karen! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Thank you for being apart of the Sunrun family since 2014!
Nov. 22nd, 2024
Verified Customer
Review Source
Shelley Holden
We had a great experience with Sunrun. Raven, our rep was very knowledgeable and informative. Our project manager, Lindsay, was equally involved. The process was quick and easy; we had our drone inspection on Thursday, got our design plan on Friday, received our initial permit the following Monday and got the system installed that Wednesday. In less than a week we were up and running.
We've been very happy with our solar system. It's come in handy several times during power outages.
I highly recommend Sunrun. A neighbor did a lot of research and found this company to have the best options. So, whether you’re looking to buy or lease a solar system, I encourage you to put Sunrun at the top of the list.
7 months ago
Reply from Sunrun
We're thrilled you had a good experience, Shelley! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Nov. 22nd, 2024
Verified Customer
Review Source
Brenda Airodyer
We recently had solar installed by Sunrun and from the moment we met Chris, to the first time we were able to go off grid, we have been completely satisfied. Using the app to track progress on our project was very helpful and communication has been easygoing.
We opted for enough panels to help produce 20% over our average usage and the extra battery panel. Even now, with the shorter days, we have plenty of stored energy to power our home, complete with A/C & heating unit.
With the low profile panels, they don’t distract from our home’s profile, which was important. Also, Sunrun did NOT add any additional costs and when there was a need for some additions, they covered all costs.
If all of this doesn’t convince you, I now pay half as much for power than I was when connected to the grid.
The only thing I would have done differently is to have contacted Sunrun sooner.
7 months ago
Reply from Sunrun
Thanks for your review, Brenda! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Nov. 22nd, 2024
Verified Customer
Review Source
Joseph Derry
If you’re even thinking about solar, call these folks and have them tell you the facts. We had a friend who had solar installed by Sun run and he was experiencing big savings. I’ve never been a big fan of solar because I’ve never seen any great results. Well, my friend change my mind completely. Our guy Bruce gave us all the information and we decided to go with their package. Installation went smooth and was professionally done. All the guys who installed were great, and they always let us know what was happening day today. Anytime we had a question , an answer was just a moment away. We were quite comfortable with the entire process. Now that it’s all installed we couldn’t be happier with it and I can check the results on my phone anytime. The savings we are seeing are impressive and I don’t think we could’ve chosen a better company.
7 months ago
Reply from Sunrun
Hi Joseph, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Bruce was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!
Nov. 21st, 2024
