Sunrun Reviews
9.7
Overall Score
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Verified Customer
Review Source
John
The representative greeted me with a friendly "Hello" and asked how I was doing. I responded positively, stating that everything was great. The exchange was pleasant and efficient, leaving me satisfied with the service provided.
5 months ago
Reply from Sunrun
Hi there, John! We are thrilled to hear that you had such a positive interaction with your Sales Representative. We appreciate you taking the time to share your experience with us. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Larry
The service I received was excellent. The team took their time to ensure the building plan was perfect and the installation went smoothly. They were efficient and had everything up and running within a week. I appreciate their follow-up to check on how things are going and if I had any feedback. Overall, I am pleased with their work and the service provided.
5 months ago
Reply from Sunrun
This is awesome, Larry! Your positive feedback is like a ray of sunshine to us, and we're so happy that the installation process was seamless for you. Thanks for going solar with us!
May. 8th, 2024
Verified Customer
Review Source
Kevin
The customer service was receptive, although I had to contact them multiple times for the same issue. The installation process was smooth, with neat and courteous technicians. However, there were discrepancies in the system's performance compared to what was promised in the contract. Despite assurances of rebates for underperformance, I did not receive them over several years. Overall, the experience was mixed due to inconsistent system output and unfulfilled promises.
5 months ago
Reply from Sunrun
Thank you for sharing your story, Kevin. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
May. 8th, 2024
Verified Customer
Review Source
Elizabeth
I had a bit of trouble during the process, but overall, I would say it went fine. The customer service representative was polite and helpful, although there were a few moments of confusion. In the end, my issue was resolved satisfactorily. I appreciate the assistance and would consider using this service again in the future.
5 months ago
Reply from Sunrun
Thank you for sharing your experience and thank you for your review, Elizabeth. We are happy to hear you had an overall good experience and thank you for helping us create a planet run by the Sun!
May. 8th, 2024
Verified Customer
Review Source
William
I am extremely satisfied with the service provided by the company. They are always prompt in answering any questions I have and keep me updated on the progress. The installation process was quick and efficient, even with a metal roof. I highly recommend them to anyone considering solar power for their home.
5 months ago
Reply from Sunrun
William, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Jose Ojeda
The customer service at Sun Run was very good and responsive when I reached out. While I had some concerns about subcontractors, overall I am satisfied with their service. The communication was clear, and I found them to be very responsive. I am pretty well satisfied with the service provided by Sun Run.
5 months ago
Reply from Sunrun
Your review brightened our day, Jose! Thanks for taking the time to share your experience, and we're so happy that our Customer Care Team was responsive and attentive during this process. Thank you for being part of our Sunrun family!
May. 8th, 2024
Verified Customer
Review Source
Marcel
I had a positive experience with this product. It exceeded my expectations and I would highly recommend it to others. The quality was top-notch and it met all of my needs. Overall, I am very satisfied with my purchase and will definitely be a returning customer.
5 months ago
Reply from Sunrun
Thanks for your review, Marcel! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Carl
The help I've received from the representatives has been excellent. They are knowledgeable and always up-to-date with information on energy savings. The communication is smooth and timely, and I have had no problems with the company.
5 months ago
Reply from Sunrun
This is awesome, Carl! Your positive feedback is like a ray of sunshine to us, and we're so happy that your representatives were informative and able to answer any questions you had. Thanks for going solar with us!
May. 8th, 2024
Verified Customer
Review Source
Henry
I had a wonderful experience with this service, finding it to be thorough, efficient, and smooth. I am completely satisfied with the outcome and would highly recommend it to others. The process was seamless and the results exceeded my expectations. Overall, a fantastic experience that I am very happy with.
5 months ago
Reply from Sunrun
Your review brightened our day, Henry! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
May. 8th, 2024
Verified Customer
Review Source
James
I recently had some work done on my roof, and although I wasn't around for most of the service, I found it to be satisfactory. There were no broken tiles, which was noted, and overall, it was a good experience. The job was completed well, even though I wasn't present for most of it. I would recommend this service based on my positive experience.
5 months ago
Reply from Sunrun
We appreciate you sharing your experience with the recent work you had done on your roof, James. Thank you for taking the time to share your feedback with us!
May. 8th, 2024
Verified Customer
Review Source
Henry
I have always relied on them for assistance whenever needed. The last interaction was 7 years ago, and it was smooth. Currently waiting for a response to a recent query, but no issues so far. I trust their service and have no concerns. Expecting a prompt reply. Everything has been satisfactory.
5 months ago
Reply from Sunrun
We are happy to hear that you are enjoying the full benefits of going solar, Henry! It brings us so much joy to hear that our representatives were prompt and able to assist you. Thank you!
May. 8th, 2024
Verified Customer
Review Source
Leonard
I've had this product for nearly three years now, and it's been smooth sailing. Initially, there was a minor issue with the panel color not matching my trim, but the company quickly rectified it on the same day. Overall, the experience has been problem-free, and I am satisfied with the performance. No complaints at this point.
5 months ago
Reply from Sunrun
It brings us so much to joy to hear that our team was able to rectify the issue you were having with the paint color not matching your trim. Thank you so much for your positive feedback, we are so happy that you are enjoying your system! Thanks Leonard!
May. 8th, 2024
Verified Customer
Review Source
Sharon
I am so grateful for having solar panels installed in my home. They have truly made a significant positive impact on my life. The energy savings and environmental benefits have been invaluable. I highly recommend going solar to anyone considering it.
5 months ago
Reply from Sunrun
Thanks for your review, Sharon! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
William
I recently had 5 technicians come in for installation, although I haven't needed to use the system much yet. They were quick to answer my questions and completed the job in 2 days. Everything looks good and works well. I haven't had any issues since then, and my utility bill is now in the negative, which I appreciate.
5 months ago
Reply from Sunrun
We're delighted to hear that our technician team was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, William!
May. 8th, 2024
Verified Customer
Review Source
Sharon
I recently tried this product and it has exceeded my expectations. It has been incredibly beneficial in terms of saving me money. The overall experience was great, and I have no complaints. I highly recommend it to others looking for a similar solution.
5 months ago
Reply from Sunrun
Thanks for your review, Sharon! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Harold
The service provided was excellent - punctual, informative, and efficient. The work was completed promptly, with clear explanations throughout. The quality of the work was impressive, and everything was tidied up efficiently. Overall, a great experience with the team.
5 months ago
Reply from Sunrun
Harold, we are so happy to hear that our services were punctual, informative, and efficient. Thank you for taking the time to share your positive experience with our team.
May. 8th, 2024
Verified Customer
Review Source
Anonymous
I had a frustrating experience trying to get information about a product. The customer service was unhelpful and made it difficult to get the answers I needed. It was a disappointing and time-consuming process that left me feeling dissatisfied with the company.
5 months ago
Reply from Sunrun
Thank you for bringing this matter to our attention. We are so sorry to hear that you had an issue with getting information from our Customer Service Representatives about our product. Your feedback is immensely valuable to us, and we appreciate your openness in sharing your concerns. To ensure we address all your needs, please feel free to send us a private message with your service address to resolutions@sunrun.com if there is anything else you need assistance with. Once again, we apologize for what happened, and we look forward to making things right. Thank you!
May. 8th, 2024
Juli C Lasselle Richmond, CA
Everyone I've dealt with has been professional, punctual, and communicative about the process.
1 week ago
Reply from Sunrun
Your review brightened our day, Juli! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
Oct. 29th, 2024
Verified Customer
Review Source
Pedro
I’m happy with the panels, everything is good, no problems at all
2 weeks ago
Reply from Sunrun
We're thrilled you had a good experience, Pedro! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Oct. 17th, 2024
Verified Customer
Review Source
Loni
I’m not sure? Have you cleaned my panels? Not a lot of communication? I think I’m good, but not quite sure?
2 weeks ago
Reply from Sunrun
Hi there, Loni! Thank you for reaching out to us. Just a few rainy days a year is enough to clean your panels. If you live in a particularly dusty area, you may want to hose them off — just do it from the ground to be safe. If you have any additional questions, please feel free to contact our Customer Care Team at 1 (855) 478-6786. Thanks!
Oct. 16th, 2024
Verified Customer
Review Source
Jo Ann Morales
I love having solar panels! I’m helping the environment and saving money.
2 weeks ago
Reply from Sunrun
Thanks for your review, Jo Ann! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Oct. 15th, 2024
Verified Customer
Review Source
Mary
I had a great experience with the roof installation. The team was thorough in their inspection and measured everything accurately before installing the panels. The job was smooth, with no issues, and they did a fantastic job cleaning up afterward. Overall, I’m very satisfied with the service!
3 weeks ago Edited October 9, 2024
Reply from Sunrun
Thanks for your review, Mary! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Oct. 9th, 2024
Verified Customer
Review Source
Clarence
The overall service was great and the customer support is outstanding
3 weeks ago
Reply from Sunrun
Clarence, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Oct. 9th, 2024
Verified Customer
Review Source
David Oberdorf
From sales to installation the whole process was as good as it gets. My salesman handled everything, even though the installation, always checking how the installers were doing.
The inspection team was great. The kept apologizing because they couldn’t use their drone to take pictures of the preparation work because I live to close to an international airport.
The installation team couldn’t have been any better. They explained everything as they were doing the installation. And left everything cleaner than it was before they started.
And the salesman was on the phone during and after the work was done.
3 months ago
Reply from Sunrun
David, thank you immensely for taking the time to share your wonderful experience with us! It brings us immense joy to know that your journey was flawless. Your support means the world to us as we strive to create a planet run by the sun. Thank you for being part of our mission!
Jul. 11th, 2024
Review Source
Gary Justus
A Good Experience! We pay only the monthly connection fee of about $9 to Xcel Energy. Our net meter has rolled backward 1970 kWh this past 12 month period. Our 12 month (366 day) production was only 83% of expected (sized) production, so glad we oversized it at 139% of previous 12 month usage. We strongly suggest that you oversize your system's number of panels. I calculate that the system will pay for itself in 12-13 years, not considering the investment value of the money we spent and could have otherwise have invested at current interest rates. Also consider getting a battery backup for when outages occur. Also suggest you obtain at least one quote for same size system from another reputable solar vendor.
5 months ago
Reply from Sunrun
We're thrilled you had a good experience, Gary! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jun. 8th, 2024
Verified Customer
Review Source
David Ellis
My solar panel purchase from Sunrun was honestly the best product purchase experience I’ve ever had. The joke I’ve told my friends was that I wish SunRun also sold carpet, refrigerators, and cars!!
Everything from my initial contact with Sunrun, where they explained everything in incredible detail through a screen share on my phone and when the time was right, explained each document I digitally signed.
Then we were assigned a project manager, who did a fantastic job of keeping up with every last thing for us. We were given updates via text throughout the whole process, so I never wondered much longer it would be.
When the installers came, there were some on the roof and some in the attic and others outside, putting the panels together. Despite a lot of work, they finished in a single day and they were extremely polite and even explained what the parts were and how they fit together.
The app works incredibly well. The panels operate efficiently, we’ve never had a single technical glitch, and all we know is that our electric bill is immensely less than it was before the panels were installed. Getting solar panels was the best thing we ever did, and SunRun was the best company we could’ve picked to do it.
5 months ago
Reply from Sunrun
Thank you for your review, David! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
May. 14th, 2024
Verified Customer
Review Source
Rosemary
The customer service at this company is top-notch. Every time I've called, the staff has been friendly, knowledgeable, and quick to resolve any issues. I was really impressed by the safety precautions they took during the installation process, blocking off areas with caution tape and ensuring our safety. The job was done well, and I felt like they went above and beyond. Overall, I had a great experience with them.
9 months ago Edited January 10, 2024
Reply from Sunrun
Thanks for your review, Rosemary! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Jan. 10th, 2024
Verified Customer
Review Source
Valerie
My experience with SunRun and the techs was incredibly positive. The installation process was smooth and professional, with the crew taking care of all the details efficiently. Not only did they install the panels, but also a brand new electrical panel. Recently, we received our first electric bill and were pleasantly surprised to see it in the negative. This confirms that we are producing more electricity than we are using, just as SunRun promised. Overall, I am extremely satisfied with the service and results.
9 months ago Edited January 10, 2024
Reply from Sunrun
Thanks for your review, Valerie! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 10th, 2024
creighton galloway Cupertino, CA
We were super thrilled with David W. service and follow through! We would definitely recommend David W. and Sunrun!!
1 week ago
Reply from Sunrun
Hi Creighton, we're thrilled you had a good experience working with David! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and helping us create a planet run by the sun!
Oct. 29th, 2024
Dylan Schuman Tempe, AZ
Great company! All I will say is that you get what you pay for. Well worth the investment and service!
1 week ago
Reply from Sunrun
Thanks for your review, Dylan! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Oct. 23rd, 2024
Diane Newell
Sunrun's equipment failed leaving us with a $2,900.00 PG&E bill. They came and repaired the equipment two weeks after reporting the issue, which they could see on their computer. After numerous phone calls to them, they gave us a credit of $349.12. and can't understand why we are not happy with them.
1 week ago
Reply from Sunrun
Thank you for bringing this to our attention, Diane We are so so to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, please send an email to resolutions@sunrun.com so that we can assign an Expert to thoroughly assess your account and provide you with an update.
Oct. 23rd, 2024
Verified Customer
Review Source
Crystal
responsive to requests, communicative, swift to resolve issues, polite in all interactions
1 month ago
Reply from Sunrun
Your review brightened our day, Crystal! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
Oct. 2nd, 2024
Verified Customer
Review Source
Joe Grebmeier
Worked with me at every step. Installed solar panels, Tesla batteries, permits and inspections.
1 month ago
Reply from Sunrun
This is awesome, Joe! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Oct. 2nd, 2024
Verified Customer
Review Source
Dawn Burns
Alex always answered any questions on timely manner. We have not had any issues with our solar..
1 month ago
Reply from Sunrun
This is awesome, Dawn! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Sep. 24th, 2024
Verified Customer
Review Source
April L Lindevald Union City, NJ
We wanted to have solar for economics and care of planet, but could not afford a system. Sunrun made it easy to get on board. They assessed our property, and installed panels, which seem to have been maintenance -free for years. Our savings are moderate, but real, but we feel good to be contributing to the effort to shift energy to sustainable sources. Our monthly payments are easily deducted from our bank, and increase in small amounts year by year exactly as promised. Each month we get e-mails clearly describing the efficiency of our system and how much carbon it saves, and any time we have had an issue or question, (such as refinancing our mortgage) we have dealt with cheerful and expert customer service who helped us swiftly. We are very happy with our relationship with Sunrun after some years of signing on. At every step they delivered as promised and offered excellent support.
1 year ago
Reply from Sunrun
We're thrilled you are having a good experience, April! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Oct. 25th, 2023
Verified Customer
Review Source
Lori J
Phillip, our SunRun Representative is fantastic, he answered all our questions, he makes sure everything is going good with us, and he even periodically stops by to see how we're doing and how we like our solar. Once they put the solar up, it was fast and it was efficient and they were great about cleaning up anything in the yard. The guys were just superb. We have not had any problems and we're loving our no ComEd bills. We used to pay $250 a month for ComEd, now we don't. They're absolutely trustworthy. I'm very pleased with them and the customer service and the way that they treat us afterwards. We're not just forgotten, they still check up on us. It it's just amazing. It's there, it's not just making a sale and goodbye, you're part of the family.
1 year ago
Reply from Sunrun
We are so happy to hear that your representative, Phillip, played such a crucial role in guiding you through your solar experience. Your feedback is invaluable to us, and we appreciate you taking the time to share your story with others. Having you as part of the Sunrun family brings us immense joy. Thanks so much, Lori!
Sep. 29th, 2023
Verified Customer
Review Source
Earle
I think the the the girl who told me about SunRun was very good and she explained everything to me and how much money I would save and that was the right choice. The gentleman came over here, put it up in a speedy time. I think it only took a couple of days. It was great experience. They put it up and and it was not complicated for me to be able to clean it or anything else. It gets pretty clean pretty quick. But I think it could have been a lot easier if they didn't put that white material at the bottom of each panel because it doesn't get cleaned too well. But actually it's very good. I think my roof is going to be have to be done probably in the next two or three years and they're going to have to remove the solar panels. And that's going to be a little costly I think.
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Earle! We really appreciate you taking the time to share your feedback and use this information to continue to improve your solar experience. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 29th, 2023
Verified Customer
Review Source
William
They were very, very informative, supportive and I had already made the decision. So it was a very simple matter of just arranging the installation. The date was selected. I was asked to trim a few branches from some trees that are around my property and their truck with the crew with the equipment arrived and they spent most of the day, installing the panels, getting the battery in, laying the cable the the pipe, the the ductwork for the cables, and mounting the control equipment on the on the side wall. It was a pretty straightforward process. They were very respectful and responsible. I pay 100 bucks a month and I don't have to worry about it.
1 year ago
Reply from Sunrun
Thanks for your review, William! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Sep. 29th, 2023
Verified Customer
Review Source
Mark
Well, I'm into my third year already and I haven't had any problems with the equipment, it has been working flawlessly. In fact, it seems to be getting better with age. Now I don't know if that's possible, but I tell you what, I've sure been getting a lot of rollover. I've been producing still a lot like crazy, so that's awesome. I've been very happy with the lease agreement and the payments have been more than acceptable. It's been fantastic. I've got 24 panels on my small roof, and I just I love it. It's working out really good. These guys were right on top of everything. Even when I initially had a problem with one of the brackets that held the panel, I needed it trimmed off because it was hanging out a little bit. They came right back, took care of it, no problem.
1 year ago
Reply from Sunrun
Thank you so much for your wonderful review, Mark! We are absolutely thrilled to learn that you are saving money with solar. Our mission is to simplify and enhance your solar journey, and having you as part of the Sunrun family brings us immense joy. Thank you for helping us create a planet run by the sun!
Sep. 29th, 2023
Verified Customer
Review Source
Jean Chugg california
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Jean! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jan. 7th, 2023
Verified Customer
Review Source
Sean
Whatever problems that we came up against when doing the installation, they resolved them quickly and efficiently. I cannot believe how easy the project went and how smoothly it went, I've never experienced any contractor perform in the way the sun run performed. The process was incredibly smooth including things like minor details like replacing a stock when they put in they put in a new electrical panel there was issues with the roof they took care of that as well. I recommended them to my mother and she's also very satisfied. The sales staff and contractors are all amazing and I appreciate that the work was performed in a professional manner and everything was handled very smoothly and I really do appreciate having solar in my house.
2 years ago
Reply from Sunrun
We're thrilled you had a good experience, Sean! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 25th, 2022
Verified Customer
Review Source
Dennis L Sr Aurora, CO
All the pricing was pretty much even, but the customer service starting with the sales rep and all the way through the process has been top notch. Everyone is kind and knowledgeable. It was like I was the only customer and they want to make sure everything went right through. The installation went without a hitch and was a lot faster than I thought it was going to be. It was very hands off. I didn't have to do anything, it was just too easy. Everything works perfectly. I've had no issues and it's very eays to understand the app when you're looking at the power or what you're using. Everything is user friendly. Specifically Brandon, my service rep, has been outstanding in this process and I really depend on him. He finds out answers to my questions in a timely manner and get's back to me so he's a top notch employee.
4 years ago
Verified Customer
Review Source
Ferris Chicago, IL
SunRun was able to answer all my questions. The showed me examples of work that they had done. They made sure I had information about solar panels and solar savings. They were quit thorough. The installation process was flawless.They were on time and very respectful of my home. They showed me what they had done after they finished. Everything works the way that it should. Customer service is excellent they are reliable and they're prompt in responding to your calls. About the equipment. The panels are on my roof and we had a horrible storm and I was concerned because my neighbor had pieces of their roof fly out but I had no incident. The other cool thing about SunRun is I had a small stipend for referring other customers to them. I referred them because I thought the service was nice and really didn't expect anything but I thought that was a nice touch.
4 years ago
Verified Customer
Review Source
Darnell Houston, TX
They're very consistent, thorough, and follow through. The Installation process went very well I think they finished even a day ahead of schedule. Of course being inside the home it's understandably noisy within them banging on the roof however I'm very pleased with the end results. From what I've seen the quality is excellent it performs well. I've seen other systems throughout the different communities and whatnot and different places of business I just like the look and the design of the SunRun system. It's been great. Texas suns are monstrous with the heat but the sun is working in my favor.
4 years ago
Reply from Sunrun
We're thrilled you had a good experience, Darnell. We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Douglas Poway, CA
They were at Costco and Costco stands behind what they sell at their store. They came out and did the measuring and they came and installed it and took a couple of days and then we had to wait for inspection so everything pretty much went as we were told ahead of time. There was one problem, they came out and fixed it but they didn't fix it immediately it was a few days and we weren't sure what was going on but other than that it was great and they took care of it. Everything has gone really well and for the first year we had a bill of a hundred and thirty dollars but we didn't install it until one month into the year so we're pleased.
4 years ago
Verified Customer
Review Source
Robin Henderson, NV
I'm a Costco member and I made an appointment with them and when they came out to my home, they were very courteous, on time, and were very knowledgeable. I've had a few issues along the way, but they called me back right away or emailed me back right away and were able to take care of any complications so that's very good customer service. The installation was very smooth and quick. All the gentlemen who did the service were courteous, very friendly, and very nice. They put it up in no time and explained everything to me when I needed to look for it. It was a really good experience. The equipment they put in the box on the side of the house and it's very easy to read the instructions. Everything that they've done has been very well handled. They've been very honest from the beginning.
4 years ago
Verified Customer
Review Source
Veronica
They kept me apprised of every step of the process and it made it incredibly easy and smooth for me and for my solar panels and power in a very quick time frame. Everything was planned ahead of time and scheduled. They showed up on schedule and everything was done within a couple of hours. It looks great and they cleaned everything up and it was beautiful. Our town inspector came out to take a look and they were very impressed with the amount of solar power the panels were collecting when it was still early in the season, in early March, and that to me was a really good time. These were really great technology.
4 years ago
Verified Customer
Review Source
5 San Juan Bautista, CA
Everything went perfectly during installation. There wasn't a hiccup in the whole process. They were professional and courteous. They were on time and they got our job done quickly and I'm happy as a clam. They were quick about it and explained to me what they were doing. They told me exactly how long it would take. They were very professional, every single one of them. The system is working perfectly. We haven't had any glitches in the system and I'm very happy with it. We had sort of an unusual occurrence. The day they completely finished the installation, the technician had left and unbeknownst to me, the power went off, but I didn't think the system was working. So I called him and he came back.
5 years ago
Reply from Sunrun
Carol, thank you for sharing this experience we are happy to hear that everything went as planned. Hearing you are satisfied is what we love to hear and strive for. Welcome to the Sunrun family.
Feb. 20th, 2019
Verified Customer
Review Source
Paul Boys Sun City, AZ
Several of my neighbors had already used them so when we heard about them we asked for a rep to come over and give us a proposal. He was very knowledgeable, friendly, and not pushy at all, so we signed up for it. I had already bought a solar system for a previous house, so I knew that it could cost quite a bit of money. We really liked the option they gave us of not paying a lot of capital upfront for their equipment. They seem to have a pretty good system to keep you informed through the process. They either email or call on every step of the way. Their construction team was very efficient too and as far as I know they did their job right.
6 years ago
Reply from Sunrun
Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company.
Apr. 5th, 2018
Verified Customer
Review Source
Dean Campbell Lexington, SC
I got interested in solar because I was getting high electrical bills. I had to do something to cut my costs so I went for it. The installation was done efficiently and faster than what I thought. It also had no cost, all I have to pay is the monthly fee. My contract is for 20 years, so for that time I don't have to worry about it. It has cut about 40% off of my electric bill already. The biggest problem that we ran into was with the Homeowners Association. They slowed everything down and stopped us from doing what we wanted to do in our home. I had to go 3 or 4 times and do all these things to get it all approved. I don't think they should even be involved, I mean, I'm putting up panels on my own house, it should be my own choice. Hopefully they can get the lawmakers involved and straighten things out. That way they may realize that, you know, it's the customer's choice to put things on their home. No one else should have to get involved or put up restrictions on what we can or can't do. It should be up to me not the HUAC.
6 years ago
Reply from Sunrun
Happy to hear, Dean C! Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why, we're known for processing the fastest system installations and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun
Apr. 5th, 2018
