Sunrun Reviews
9.9
Overall Score
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Verified Customer
Review Source
Eva
The installation process for my solar panels with Sunrun went smoothly. The team was courteous and efficient, completing the job in a reasonable amount of time. Since the installation, I have had no electric bills, which I am grateful for. Overall, I had a positive experience with Sunrun and would recommend their services.
8 months ago
Reply from Sunrun
Thanks for your review, Eva! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Edward
The installation process was smooth, completed in just two days. The salesman was very helpful in explaining everything. Since having the solar panels installed, our electric costs have significantly decreased. Overall, I'm very satisfied with the service and the savings we've seen.
8 months ago
Reply from Sunrun
Thanks for your review, Edward! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Hubert
The communication, connection, and service were exceptional. I am not sure about the size of the system, but the representative clarified any doubts I had. I am satisfied with the job done and everything is running smoothly. Overall, I am happy with the service provided by the company.
8 months ago
Reply from Sunrun
Your review brightened our day, Hubert! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
Jul. 20th, 2024
Verified Customer
Review Source
Scott
I have never had any issues with the solar company. They have always been cooperative and responsive whenever we needed them to come out. The installation process went smoothly and we are very satisfied with the solar panels. Overall, we are happy with the service and the product they provided.
8 months ago
Reply from Sunrun
Thank you for sharing your experience, Scott! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!
Jul. 20th, 2024
Verified Customer
Review Source
Donald
I've had a great experience with SunRun! I've had 31 panels on my second home in Arizona for 4 years now, and I've never received an electric bill. The process has been smooth, and I trust that if any issues were to arise, they would be taken care of promptly. Highly recommend SunRun for solar energy solutions!
8 months ago
Reply from Sunrun
Thanks for your review, Donald! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Claudia
I had an excellent experience with the solar company. They were quick to respond to any issues and the installation process was extremely smooth. The panel has been working well since 2019 and they made sure to clean up any debris after installation. Overall, everything has been 100% positive and I highly recommend them.
8 months ago
Reply from Sunrun
Claudia, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Anonymous
I appreciate how responsive they were throughout the process, despite some delays with the electric company. The price was fair and installation was quick, completed in just one day. Overall, I've had a positive experience with their service.
8 months ago
Reply from Sunrun
We're thrilled you had a good experience! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jul. 23rd, 2024
Verified Customer
Review Source
Brian Frimmer
The service was outstanding and product works extremely well
3 weeks ago
Reply from Sunrun
Brian, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Mar. 10th, 2025
Naser Hosseini Houston, TX
I had an outstanding experience with Sunrun from start to finish! Their team made the entire process of going solar incredibly smooth and stress-free. From the initial consultation to the installation, everything was handled professionally and efficiently. They were transparent about the costs, savings, and benefits, and answered all of my questions with real data to back it up. The installation was quick, and the crew was courteous and cleaned up after the job was done. Now, I’m enjoying lower energy bills and doing my part for the environment. I highly recommend Sunrun for anyone looking to make the switch to solar!
5 months ago
Reply from Sunrun
Naser, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Oct. 23rd, 2024
Verified Customer
Review Source
Loren
I have always been satisfied with the service provided by this company. They have consistently addressed any issues I've had promptly and effectively. The quality of their work is excellent, and they have a good eye for detail. Overall, I am very pleased with the outcome of their services. I highly recommend them as a reliable and competent company.
10 months ago
Reply from Sunrun
This is awesome, Loren! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
May. 8th, 2024
Verified Customer
Review Source
Edward
The installation service for my solar panels was excellent. The process was smooth from start to finish, with the team handling everything efficiently. They took care of permits, had electricians do the necessary work, and completed the installation seamlessly. I had a few questions along the way, and their customer service was prompt and helpful. It's been 7 years since the installation, and I haven't encountered any issues. Overall, I highly recommend their services for anyone looking to go solar.
10 months ago
Reply from Sunrun
This is awesome, Edward! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
May. 8th, 2024
Verified Customer
Review Source
Peggy
My experience with SunRun was exceptional from start to finish. When I was contacted about their products, I was impressed by their professionalism. Even when we encountered a problem with a leak at our house, SunRun quickly resolved it. Despite bad weather, they installed the solar system efficiently and immaculately in just one day. The representative, Benedict, was fantastic in addressing all our concerns and explaining the process thoroughly. Overall, I highly recommend SunRun for their top-notch service and quality installation.
10 months ago
Reply from Sunrun
Thanks for your review, Peggy! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Helen
I recently had a great experience with a company that painted the pipes outside my house. They did a clean job and matched the color perfectly. The whole process went smoothly, although my electricity bill did go up a bit. I was pleasantly surprised by the quality of their work and even found out they were available through Costco. Overall, I was very happy with their service.
10 months ago
Reply from Sunrun
Hi there, Helen! We appreciate you taking the time to share your experience with your project! If you need additional assistance please send an email to resolutions@sunrun.com with your service address so we can help you further. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Randall
I had limited interaction with the company, probably around a 4 out of 10. The experience was quite smooth overall. There weren't any major issues to report, so nothing really stood out. I can't say I had any significant complaints, but there also wasn't anything exceptional that would make me highly recommend them. Overall, it was a fairly average experience with no major negatives or positives to highlight.
10 months ago
Reply from Sunrun
Thank you so much for being part of our Sunrun family, Randall!
May. 8th, 2024
Verified Customer
Review Source
Ronald
I have had a positive experience with SunRun. Their customer service is excellent, as they promptly resolved any issues I had with my battery system. The design process was efficient and the installation went smoothly. I appreciate their professionalism and cleanliness. I have recommended SunRun to others and have only heard good feedback. Overall, a reputable company to work with.
10 months ago
Reply from Sunrun
Thank you for sharing your positive experience with us, Ronald! We're delighted to hear that you found our Customer service excellent and that we were able to promptly resolve your concerns. Your satisfaction is our priority and we're glad to hear that you appreciate our professionalism and cleanliness. Thank you!
May. 8th, 2024
Verified Customer
Review Source
Amy
The installation process was good, but there seems to be a lack of communication between different departments. My system was attempted to be upgraded twice, wasting my time, only to find out it wasn't feasible. Despite this, I keep receiving calls to try again, showing a lack of record-keeping and communication within the company. It's frustrating to deal with repeated attempts that lead nowhere.
10 months ago
Reply from Sunrun
Thank you for sharing your story, Amy. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
May. 8th, 2024
Verified Customer
Review Source
Ronald
My experience with Sun Run has been exceptional. They have been highly effective and cooperative, promptly addressing any questions or concerns I had. When I filed a complaint, they responded quickly and resolved the issue right away. The entire process was smoother than I expected, with efficient and quick service. Overall, I was impressed with the level of professionalism and effectiveness displayed by Sun Run.
10 months ago
Reply from Sunrun
Thanks for your review, Ronald! We're so happy to hear that you had a good experience with our team! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Donnie
I can't provide a detailed answer as I haven't interacted with customer service since the unit was installed. However, I haven't encountered any problems so far, and I'm satisfied with the efficiency. I'm happy with how it's working, although I'm relatively new to this, so I can't offer a more in-depth review. Overall, my experience has been positive, and I appreciate the service provided.
10 months ago
Reply from Sunrun
We are so happy that you have not had any issues with your system, Donnie! If you ever need anything in the future, please don't hesitate to reach out. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Judy
I have always received excellent service from Sun Run. Whenever I had a question or issue, they were quick to respond and resolve it. They even took care of installing a new roof on my house, which was greatly appreciated. Overall, I am extremely satisfied with my experience and have recommended Sun Run to others. Their service has been nothing short of exceptional, and I am a very happy customer.
10 months ago
Reply from Sunrun
We really appreciate you taking the time to share your experience, Judy! We are thrilled to hear that our team was able to resolve your concerns in a timely manner. Thank you so much for sharing your positive experience with others. Please feel free to reach out if you have any additional issues in the future. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Kendall
I am thoroughly impressed with the service provided by the team. They were knowledgeable, efficient, and took care of everything, ensuring a smooth process. The project was completed quickly, and I was pleasantly surprised by how smoothly everything went. The team's expertise and professionalism made the experience hassle-free, and I am a completely satisfied customer.
10 months ago
Reply from Sunrun
Thank you for sharing your positive experience with us, Kendall! We're delighted to hear that our team was there to ensure this was a smooth and seamless process for you! Thank you!
May. 8th, 2024
Verified Customer
Review Source
Baljinder
The customer service experience was excellent, with friendly and helpful representatives who quickly addressed my queries. The service was efficient, with no long delays, and the transition was smooth. I am satisfied with the overall service, and the billing process has been hassle-free. Summer bills were minimal, and although winter bills were slightly higher, the process was easy to understand and manage.
10 months ago
Reply from Sunrun
Thanks for your review, Baljinder! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Robert
I have never needed to contact customer service, so I cannot provide a rating for that. However, my experience with the sales team was excellent. They even helped me match paint for my house, resulting in a great look. The product has helped save on my electric bill, especially in the winter. Overall, I am extremely satisfied with the service and product.
10 months ago
Reply from Sunrun
Thanks for your review, Robert! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Gail
Sun Run was incredibly helpful throughout the entire process, from answering all my questions promptly to keeping me informed every step of the way. They took care of all the permitting and installation without any input needed from me. I was pleasantly surprised by how much I saved on my electricity costs, especially during the hot desert summers when I rely heavily on air conditioning. Switching to Sun Run has been a hassle-free and cost-effective choice that I highly recommend.
10 months ago
Reply from Sunrun
Thanks for your review, Gail! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Laurie
I had a great experience with Sun Run. They were punctual, professional, and took care of any issues that arose. The installation process was smooth, and they quickly addressed any damage. While I had some confusion with my utility, it wasn't their fault. I plan to contact them for advice. Overall, I'm pleased with their service and would recommend them.
10 months ago
Reply from Sunrun
Laurie, thank you for taking the time to share your experience with us! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. If you need to get in contact with a representative about any additional issues, please feel free to contact us at resolutions@sunrun.com. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Douglas
I had a wonderful experience with the company from start to finish. The salespeople were helpful and friendly, and the installation team was careful and safe. They even took precautions to protect my property. The installation took about a day or two, and everything went smoothly. I am very happy with the outcome and would highly recommend this company. Working with them was easy and stress-free, and I am thrilled with the end result.
10 months ago
Reply from Sunrun
Douglas, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that our Sales and Installation Team were there to help you every step of the way! Thank you for helping us create a planet run by the sun. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Maria
The customer service I experienced was exceptional. The staff handled my inquiries smoothly and efficiently, ensuring that all my needs were met. Their professionalism and attentiveness made me feel valued as a customer. I was impressed by the level of care and dedication they showed in addressing my concerns. Overall, my experience with the customer service was incredibly positive and left me feeling satisfied and well taken care of.
10 months ago
Reply from Sunrun
Thank you for taking the time to share your experience, Maria! We are overjoyed to learn that our representatives were attentive during the entire process and made your solar experience exceptional. Thank you for being a part of our Sunrun family.
May. 8th, 2024
Verified Customer
Review Source
Gerardo
The installation process went smoothly without any major issues, except for a minor setback due to a power outage. The technicians were efficient and completed everything in just one day, including installing a new panel. The only delay was waiting for the necessary permits. Overall, the system is working as advertised and I am satisfied with the service provided.
10 months ago
Reply from Sunrun
Gerardo, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!
May. 8th, 2024
Verified Customer
Review Source
Karen
I had a wonderful experience with their customer service. The follow-through was exceptional, and I was thoroughly impressed by the level of care they provided. It was a seamless process from start to finish, and I highly recommend their services to anyone looking for top-notch customer support. Everyone should strive to provide this level of service.
10 months ago
Reply from Sunrun
Karen, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with our Customer Service. Thank you for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Walter
I've had Sun Run for several years now and it has consistently produced more power than I've needed. When I had an issue, they promptly replaced the parts. The installation was smooth, taking only 2 days with a great crew who were respectful. I highly recommend Sun Run to anyone interested in solar energy. Their leasing option works really well, and the product is outstanding.
10 months ago
Reply from Sunrun
Hey Walter! We are happy to hear that the Installation was seamless and we appreciate your feedback during this process. Thanks for doing your part by helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Renece
The customer service experience was disappointing due to excessive background noise and poor communication, likely stemming from outsourcing. While the product itself was satisfactory, the frustration of dealing with unclear communication and distracting background noise overshadowed the positive aspects. It's crucial for customer service to be clear, direct, and free from distractions to ensure a positive experience for customers.
10 months ago
Reply from Sunrun
Renece, we are truly saddened to hear that you are not getting the assistance you need, and for that, we sincerely apologize. We would be more than happy to address any questions or concerns you are having. Please send a message to resolutions@sunrun.com with your service address so we can get a better idea of how we can help turn your experience around. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Kevin
My experience with Sun Run was extremely positive. The installation process was smooth and efficient, and the sales team was helpful. Going solar has been a great decision, eliminating my electricity bill. Sun Run accurately estimated the system size needed and it has worked perfectly since installation. I have had no issues in the past couple of years, and I am very satisfied with the outcome. Overall, I would highly recommend Sun Run for their excellent service and performance.
10 months ago
Reply from Sunrun
Thanks for your review, Kevin! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Lawrence
I had a positive experience with Sun Run during the installation of my solar panels. They were attentive throughout the process and resolved any issues promptly. The installation itself was quick and efficient, with the team completing it in just one day. The only hiccup was getting approval from the utility company, but that wasn't Sun Run's fault. Overall, I'm satisfied with the service and results.
10 months ago
Reply from Sunrun
Thanks for your review, Lawrence! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Tobias50
I had a fantastic experience with the team. They were incredibly responsive and professional, putting everything in place efficiently. The crew, especially Dave, was outstanding and took great pride in their work. Their positive attitude and helpfulness made the whole process smooth and stress-free. I have no complaints and would highly recommend their services.
10 months ago
Reply from Sunrun
We're delighted to hear that your representative, Dave, made such a meaningful impact on your solar journey and helped make it stress-free for you. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks, Tobias50.
May. 8th, 2024
Verified Customer
Review Source
Joel Irineo
Service has been dependable and really has been saving a lot on my electric bill.
1 month ago
Reply from Sunrun
Thanks for your review, Joel! We're so happy to hear that you're saving money with solar. We aim to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Feb. 10th, 2025
Verified Customer
Review Source
April L Lindevald Union City, NJ
We wanted to have solar for economics and care of planet, but could not afford a system. Sunrun made it easy to get on board. They assessed our property, and installed panels, which seem to have been maintenance -free for years. Our savings are moderate, but real, but we feel good to be contributing to the effort to shift energy to sustainable sources. Our monthly payments are easily deducted from our bank, and increase in small amounts year by year exactly as promised. Each month we get e-mails clearly describing the efficiency of our system and how much carbon it saves, and any time we have had an issue or question, (such as refinancing our mortgage) we have dealt with cheerful and expert customer service who helped us swiftly. We are very happy with our relationship with Sunrun after some years of signing on. At every step they delivered as promised and offered excellent support.
1 year ago
Reply from Sunrun
We're thrilled you are having a good experience, April! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Oct. 25th, 2023
Verified Customer
Review Source
Mark
Well, I'm into my third year already and I haven't had any problems with the equipment, it has been working flawlessly. In fact, it seems to be getting better with age. Now I don't know if that's possible, but I tell you what, I've sure been getting a lot of rollover. I've been producing still a lot like crazy, so that's awesome. I've been very happy with the lease agreement and the payments have been more than acceptable. It's been fantastic. I've got 24 panels on my small roof, and I just I love it. It's working out really good. These guys were right on top of everything. Even when I initially had a problem with one of the brackets that held the panel, I needed it trimmed off because it was hanging out a little bit. They came right back, took care of it, no problem.
1 year ago
Reply from Sunrun
Thank you so much for your wonderful review, Mark! We are absolutely thrilled to learn that you are saving money with solar. Our mission is to simplify and enhance your solar journey, and having you as part of the Sunrun family brings us immense joy. Thank you for helping us create a planet run by the sun!
Sep. 29th, 2023
Verified Customer
Review Source
William
They were very, very informative, supportive and I had already made the decision. So it was a very simple matter of just arranging the installation. The date was selected. I was asked to trim a few branches from some trees that are around my property and their truck with the crew with the equipment arrived and they spent most of the day, installing the panels, getting the battery in, laying the cable the the pipe, the the ductwork for the cables, and mounting the control equipment on the on the side wall. It was a pretty straightforward process. They were very respectful and responsible. I pay 100 bucks a month and I don't have to worry about it.
1 year ago
Reply from Sunrun
Thanks for your review, William! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Sep. 29th, 2023
Verified Customer
Review Source
Earle
I think the the the girl who told me about SunRun was very good and she explained everything to me and how much money I would save and that was the right choice. The gentleman came over here, put it up in a speedy time. I think it only took a couple of days. It was great experience. They put it up and and it was not complicated for me to be able to clean it or anything else. It gets pretty clean pretty quick. But I think it could have been a lot easier if they didn't put that white material at the bottom of each panel because it doesn't get cleaned too well. But actually it's very good. I think my roof is going to be have to be done probably in the next two or three years and they're going to have to remove the solar panels. And that's going to be a little costly I think.
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Earle! We really appreciate you taking the time to share your feedback and use this information to continue to improve your solar experience. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 29th, 2023
Verified Customer
Review Source
Lori J
Phillip, our SunRun Representative is fantastic, he answered all our questions, he makes sure everything is going good with us, and he even periodically stops by to see how we're doing and how we like our solar. Once they put the solar up, it was fast and it was efficient and they were great about cleaning up anything in the yard. The guys were just superb. We have not had any problems and we're loving our no ComEd bills. We used to pay $250 a month for ComEd, now we don't. They're absolutely trustworthy. I'm very pleased with them and the customer service and the way that they treat us afterwards. We're not just forgotten, they still check up on us. It it's just amazing. It's there, it's not just making a sale and goodbye, you're part of the family.
1 year ago
Reply from Sunrun
We are so happy to hear that your representative, Phillip, played such a crucial role in guiding you through your solar experience. Your feedback is invaluable to us, and we appreciate you taking the time to share your story with others. Having you as part of the Sunrun family brings us immense joy. Thanks so much, Lori!
Sep. 29th, 2023
Verified Customer
Review Source
Jean Chugg california
2 years ago
Reply from Sunrun
We're thrilled you had a good experience, Jean! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jan. 7th, 2023
Verified Customer
Review Source
Sean
Whatever problems that we came up against when doing the installation, they resolved them quickly and efficiently. I cannot believe how easy the project went and how smoothly it went, I've never experienced any contractor perform in the way the sun run performed. The process was incredibly smooth including things like minor details like replacing a stock when they put in they put in a new electrical panel there was issues with the roof they took care of that as well. I recommended them to my mother and she's also very satisfied. The sales staff and contractors are all amazing and I appreciate that the work was performed in a professional manner and everything was handled very smoothly and I really do appreciate having solar in my house.
2 years ago
Reply from Sunrun
We're thrilled you had a good experience, Sean! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 25th, 2022
Verified Customer
Review Source
Dennis L Sr Aurora, CO
All the pricing was pretty much even, but the customer service starting with the sales rep and all the way through the process has been top notch. Everyone is kind and knowledgeable. It was like I was the only customer and they want to make sure everything went right through. The installation went without a hitch and was a lot faster than I thought it was going to be. It was very hands off. I didn't have to do anything, it was just too easy. Everything works perfectly. I've had no issues and it's very eays to understand the app when you're looking at the power or what you're using. Everything is user friendly. Specifically Brandon, my service rep, has been outstanding in this process and I really depend on him. He finds out answers to my questions in a timely manner and get's back to me so he's a top notch employee.
4 years ago
Verified Customer
Review Source
Ferris Chicago, IL
SunRun was able to answer all my questions. The showed me examples of work that they had done. They made sure I had information about solar panels and solar savings. They were quit thorough. The installation process was flawless.They were on time and very respectful of my home. They showed me what they had done after they finished. Everything works the way that it should. Customer service is excellent they are reliable and they're prompt in responding to your calls. About the equipment. The panels are on my roof and we had a horrible storm and I was concerned because my neighbor had pieces of their roof fly out but I had no incident. The other cool thing about SunRun is I had a small stipend for referring other customers to them. I referred them because I thought the service was nice and really didn't expect anything but I thought that was a nice touch.
5 years ago
Verified Customer
Review Source
Darnell Houston, TX
They're very consistent, thorough, and follow through. The Installation process went very well I think they finished even a day ahead of schedule. Of course being inside the home it's understandably noisy within them banging on the roof however I'm very pleased with the end results. From what I've seen the quality is excellent it performs well. I've seen other systems throughout the different communities and whatnot and different places of business I just like the look and the design of the SunRun system. It's been great. Texas suns are monstrous with the heat but the sun is working in my favor.
5 years ago
Reply from Sunrun
We're thrilled you had a good experience, Darnell. We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Douglas Poway, CA
They were at Costco and Costco stands behind what they sell at their store. They came out and did the measuring and they came and installed it and took a couple of days and then we had to wait for inspection so everything pretty much went as we were told ahead of time. There was one problem, they came out and fixed it but they didn't fix it immediately it was a few days and we weren't sure what was going on but other than that it was great and they took care of it. Everything has gone really well and for the first year we had a bill of a hundred and thirty dollars but we didn't install it until one month into the year so we're pleased.
5 years ago
Verified Customer
Review Source
Robin Henderson, NV
I'm a Costco member and I made an appointment with them and when they came out to my home, they were very courteous, on time, and were very knowledgeable. I've had a few issues along the way, but they called me back right away or emailed me back right away and were able to take care of any complications so that's very good customer service. The installation was very smooth and quick. All the gentlemen who did the service were courteous, very friendly, and very nice. They put it up in no time and explained everything to me when I needed to look for it. It was a really good experience. The equipment they put in the box on the side of the house and it's very easy to read the instructions. Everything that they've done has been very well handled. They've been very honest from the beginning.
5 years ago
Verified Customer
Review Source
Veronica
They kept me apprised of every step of the process and it made it incredibly easy and smooth for me and for my solar panels and power in a very quick time frame. Everything was planned ahead of time and scheduled. They showed up on schedule and everything was done within a couple of hours. It looks great and they cleaned everything up and it was beautiful. Our town inspector came out to take a look and they were very impressed with the amount of solar power the panels were collecting when it was still early in the season, in early March, and that to me was a really good time. These were really great technology.
5 years ago
Verified Customer
Review Source
5 San Juan Bautista, CA
Everything went perfectly during installation. There wasn't a hiccup in the whole process. They were professional and courteous. They were on time and they got our job done quickly and I'm happy as a clam. They were quick about it and explained to me what they were doing. They told me exactly how long it would take. They were very professional, every single one of them. The system is working perfectly. We haven't had any glitches in the system and I'm very happy with it. We had sort of an unusual occurrence. The day they completely finished the installation, the technician had left and unbeknownst to me, the power went off, but I didn't think the system was working. So I called him and he came back.
6 years ago
Reply from Sunrun
Carol, thank you for sharing this experience we are happy to hear that everything went as planned. Hearing you are satisfied is what we love to hear and strive for. Welcome to the Sunrun family.
Feb. 20th, 2019
Verified Customer
Review Source
Paul Boys Sun City, AZ
Several of my neighbors had already used them so when we heard about them we asked for a rep to come over and give us a proposal. He was very knowledgeable, friendly, and not pushy at all, so we signed up for it. I had already bought a solar system for a previous house, so I knew that it could cost quite a bit of money. We really liked the option they gave us of not paying a lot of capital upfront for their equipment. They seem to have a pretty good system to keep you informed through the process. They either email or call on every step of the way. Their construction team was very efficient too and as far as I know they did their job right.
7 years ago
Reply from Sunrun
Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company.
Apr. 5th, 2018
Verified Customer
Review Source
Dean Campbell Lexington, SC
I got interested in solar because I was getting high electrical bills. I had to do something to cut my costs so I went for it. The installation was done efficiently and faster than what I thought. It also had no cost, all I have to pay is the monthly fee. My contract is for 20 years, so for that time I don't have to worry about it. It has cut about 40% off of my electric bill already. The biggest problem that we ran into was with the Homeowners Association. They slowed everything down and stopped us from doing what we wanted to do in our home. I had to go 3 or 4 times and do all these things to get it all approved. I don't think they should even be involved, I mean, I'm putting up panels on my own house, it should be my own choice. Hopefully they can get the lawmakers involved and straighten things out. That way they may realize that, you know, it's the customer's choice to put things on their home. No one else should have to get involved or put up restrictions on what we can or can't do. It should be up to me not the HUAC.
7 years ago
Reply from Sunrun
Happy to hear, Dean C! Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why, we're known for processing the fastest system installations and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun
Apr. 5th, 2018
