Sunrun Reviews
9.9
Overall Score
Verified Customer
Review Source
Kent Ahue
From beginning to end the process was exceptional. Although you work with various agents each agent's follow up and contact through the process is top of the line. As the process is lengthy? They maintain contact through email, text, phone calls, etc. To make sure you are aware of the process at the moment. Their customer service is A+ and it's hard to find these days. Mahalo, Sunrun
10 months ago
Reply from Sunrun
Thanks for your review, Kent! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Aug. 29th, 2025
Verified Customer
Review Source
Loyce F
I recently added 10 additional solar panels to my current panels. The staff were friendly and knowledgeable and made the process easy. Having Spanish tiles, a new roof needed to be installed done by a wonderful company and a new electrical box was installed. I also added two batteries. I was notified each time as the process started and as it was coming to completion. Everyone was respectful of my property, myself and my home. Would I recommend, yes, so if you decide to have panels added or installed for the first time, call them you won't be disappointed.
10 months ago
Reply from Sunrun
Thanks for your review, Loyce! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Aug. 28th, 2025
Verified Customer
Review Source
Brenda Ramsey
I love sun run! I pay SCE maybe $10 2-3 times a year. Have had no issues at all with my product. Customer Support has been fantastic although I don’t have to call them hardly ever. I just wish that as an existing customer I could get what a new customer get and that is a back up generator. I just can’t afford the $12,000 to purchase one otherwise I would strongly recommend anybody go with Sun Run
10 months ago
Reply from Sunrun
We're thrilled you had a good experience, Brenda! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Aug. 27th, 2025
Verified Customer
Review Source
Joseph Lacasse
I have not been disappointed with my system. We are putting it to the test starting this year in advance. I plan for an air conditioning system, which we installed this year. it is a heat pump system. We did not use the heat this year, but will probably be using it by the end of this year and the beginning of next year. My hope would be to still by the end of the year have been able to have credits.
10 months ago
Reply from Sunrun
Joseph, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Aug. 27th, 2025
Verified Customer
Review Source
Yannis Semertzidis
Anthony explained everything the company offered in clear, simple terms, so there were no surprises or hidden details I didn’t know to ask about. From the very beginning, I knew exactly what to expect—and Sunrun delivered even more than they promised. They handled all the legwork, including permits, and the installation crew was extremely professional. The entire process went exactly according to plan, exceeding both my expectations and what I had been promised. Best of all, every day I enjoy free power from the sun—completely worry-free.
11 months ago
Reply from Sunrun
Thanks for your review, Yannis! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Aug. 19th, 2025
Verified Customer
Review Source
Priscilla Quattrocchi
I have been very satisfied with the Sunrun team starting from initial design to installation/activation. They have been easy to work with and they handle everything along the entire process. My system is turned on now and I can monitor how much energy is produced. Time will tell if the system delivers what it is supposed to but the Sunrun team has met or exceeded my expectations.
11 months ago
Reply from Sunrun
We're thrilled you had a good experience, Priscilla ! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Aug. 9th, 2025
Verified Customer
Review Source
Lora Taylor
Working with Sunrun representatives has been a great experience from beginning to end! From mapping out the number of needed panels, the installation process, and the ongoing service, we couldn’t ask for more! Due to the expertise of everyone involved, our system has generated enough energy to cover our household needs with little to no true-up at the end of each service year. No hidden costs. No surprise expenses at the end. When asked for solar provider recommendations by friends and family, I highly recommend working with Sunrun for a no worry, no hassle purchasing experience!
11 months ago
Reply from Sunrun
Thanks for your review, Lora! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Aug. 12th, 2025
Verified Customer
Review Source
Laurie Mann-Hart
I put our first system on my 1st house in Placentia, CA and have LOVED it from the start!! Anytime I have had questions they have been there to answer them and if I had a problem, they were right out to fix it... It's wonderful to have Edison pay us for the electricity we produce and don't use. I would do it again and again!
Actually, we put solar from Sunrun on the house in Temecula also. Same experience, nothing bad to say, only praise for the company and staff!!
11 months ago
Reply from Sunrun
We're thrilled you had a good experience, Laurie! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Aug. 12th, 2025
Verified Customer
Review Source
Larry Johnson
The initial solar panel project has been 10+ years with only 1 equipment issue that was diagnosed and corrected as quickly as supply chain could allow. Tech was really professional and kept me informed.
The battery project was even faster, everyone involved was professional, friendly and I was kept informed as to progress of each part of the new battery installation and PTO process.
11 months ago
Reply from Sunrun
Thanks for your review, Larry! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Jul. 30th, 2025
Verified Customer
Review Source
Ed Torres
Working with SunRun solar has been the best experience! Everyone has been so helpful and they truly are amazing professionals. From sales to the install of the product everything went as scheduled and as planned. They took care of all the logistics with NV Energy and made sure everything ran smoothly. To anyone thinking about solar for their home Sun Run should be your 1st contact. Thank you SunRun for everything! Your quality of service is unmatched.
11 months ago
Reply from Sunrun
Ed, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!
Jul. 26th, 2025
Verified Customer
Review Source
Seyyedesmaeil Hosseini Secaucus, New Jersey
When I bought my home, it came with an existing Sunrun solar system. I'll be honest - I wasn't sure what to expect taking over someone else's solar contract, but eight years later I can say it's been one of the best hidden perks of this house.
The transfer process was handled professionally, and Sunrun made it easy to get the account set up in my name. Since then, the system has just quietly done its job year after year. Consistent performance, reliable energy production, and real savings on my electricity bills — month after month, year after year.
What impresses me most is the longevity and reliability. Eight years in and the panels are still performing well. No major issues, no dramatic drops in output. For a system I didn't even choose myself, it has more than earned my trust.
If you're buying a home with Sunrun already installed, don't be intimidated by the contract transfer - it's worth it. And if you're considering solar in general, the fact that these systems hold up this well over the long haul says a lot about the product.
1 month ago
Reply from Sunrun
Thanks for your review, Seyyedesmaeil! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Jun. 23rd, 2026
Verified Customer
Review Source
Mike Casagrande Dana Point, CA
After evaluating multiple solar providers, I chose Sunrun because of their strong combination of expertise, product offerings, and customer support. One of the biggest differentiators was their exclusive Virtual Power Plant (VPP) program, which no other provider I spoke with was able to offer. This gave me additional value and long-term benefits beyond a traditional solar installation.
Throughout the process, Sunrun demonstrated a deep understanding of system design, energy usage analysis, and right-sizing recommendations. Their team was transparent, responsive, and focused on finding the best solution for my specific needs rather than pushing a one-size-fits-all approach. Combined with competitive pricing, innovative programs, and excellent communication, Sunrun delivered a level of confidence and value that set them apart from the competition.
1 month ago
Reply from Sunrun
Your review brightened our day, Mike! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
Jun. 23rd, 2026
Verified Customer
Review Source
Norman Staples New Castle, Delaware
Three year customer with 26 panel unit on our primary home in Virginia - great service !!
1 month ago
Reply from Sunrun
This is awesome, Norman! Your positive feedback is like a ray of sunshine to us, and we're so happy you've received great service with us!
Jun. 23rd, 2026
Verified Customer
Review Source
Patrick Sullivan Cambridge, Massachusetts
The company is very reliable shows up if you report a problem the panels are very efficient
1 month ago
Reply from Sunrun
Your review brightened our day, Patrick! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
Jun. 23rd, 2026
Verified Customer
Review Source
Hua Zhang San Jose, CA
Ajay S. has provided very great service and very excellent job for us. Superb for everything!
1 month ago
Reply from Sunrun
This is awesome, Hua! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Jun. 23rd, 2026
Verified Customer
Review Source
Kaitlyn Cranston, RI
Anthony was professional, knowledgeable, patient, and kind. We loved working with him!
1 month ago
Reply from Sunrun
This is wonderful to hear, Kaitlyn! It's great to know Anthony was easy to work with and helped make this a seamless experience for you. Thanks for sharing!
Jun. 13th, 2026
Verified Customer
Review Source
Robert Wingler Toms River, NJ
Suntan has always been reliable. Always been courteous and have always kept their word.
1 month ago
Reply from Sunrun
We're thrilled you had a good experience, Robert! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 27th, 2026
Verified Customer
Review Source
Tricia Williams
The entire process was informative, professional, effortless, painless, and wasted no time. I was always well informed and when I needed to delay installation for personal reasons, Michele B. was very understanding. She even checked on me during the pause which I appreciated as she was NOT by all means required to do so.
During the process there was always someone reaching out to not only explain next steps but also what was done in the background. Majority if this was with Michele who was always a pleasure to speak with. This is my second installation with Sunrun and I have no complaints with their service, products, or workmanship. The installation team was very polite, respectful, considerate and again provided step by step information on process, timing, and documentation.
At no point during this was I not aware of what was going on. Even when approval was needed from outside third party entities, I was notified of what was being requested, where they were in the approval process, and the end result. Glad to say I've had no issues with my solar panels in the past and currently the newly installed battery seems to be working well so far. 10/10 recommend.
2 months ago
Reply from Sunrun
Tricia, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while working with Michele. Thank you for helping us create a planet run by the sun!
Apr. 20th, 2026
Verified Customer
Review Source
Carol Jacobs
I purchased my solar panels from Sunrun back in January 2016, and I couldn’t be happier with the decision. Over the years, my electric bill has been consistently low, and I’ve had zero issues with the system. The panels have worked flawlessly, and I haven’t had to worry about a thing.
With energy costs rising all the time, I’m incredibly thankful I made this investment when I did. It’s been one of the smartest purchases I’ve ever made, both financially and environmentally. I highly recommend Sunrun to anyone considering solar energy—they made the process easy and stress-free, and the long-term benefits speak for themselves.
1 year ago Edited July 23, 2025
Reply from Sunrun
Carol, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable, and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Jul. 17th, 2025
Verified Customer
Review Source
Felipe Vargas
Dear Sunrun Team,
I am writing to express my absolute satisfaction with my recent solar installation and overall experience with Sunrun. From start to finish, my journey with you has been nothing short of five-star quality, and I couldn't be happier with the results.
The sales process was incredibly smooth and informative. My representative was knowledgeable, patient, and thoroughly explained all my options without any pressure. I felt confident and well-informed every step of the way, which made the decision to go solar with Sunrun an easy one.
When it came to the installation, your team truly impressed me. They were highly professional, efficient, and clearly experts at what they do. The crew was respectful of my property, worked cleanly, and completed the installation promptly. It was clear they took pride in their work, and the final setup looks fantastic.
Even after the panels were installed, the customer service has remained exceptional. Any questions I've had were answered quickly and thoroughly, demonstrating your ongoing commitment to your customers.
Most importantly, I'm already seeing the benefits of my new solar system. It's performing wonderfully, and I'm thrilled to be saving money while contributing to a more sustainable future.
Thank you for an outstanding experience across the board. I wholeheartedly recommend Sunrun to anyone considering solar energy.
Sincerely,
Felipe A Vargas
1 year ago
Reply from Sunrun
Thank you for taking the time to share your experience with us, Felipe! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority, and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.
Jul. 8th, 2025
Verified Customer
Review Source
Angel Zamora
I’m incredibly impressed with the level of service I received from Juan C. G. I reached out over the weekend, not expecting a quick response—but to my surprise, their team got back to me almost immediately!
Not only was the service fast, but it was also exceptionally professional. The representative was courteous, knowledgeable, and resolved my solar panel needs efficiently without any hassle. It’s rare to find such dedication and responsiveness outside of regular business hours, and it truly made a difference.
Thank you for going above and beyond—I’ll definitely be recommending your service to others!
1 year ago
Reply from Sunrun
We're delighted to hear that your representative, Juan, was a huge help with learning more about going solar and was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!
Jul. 5th, 2025
Verified Customer
Review Source
Arzu Delp
I couldn’t be happier with my experience with SunRun! Every single person I’ve interacted with—from the initial consultation to the installation crew and support staff—has been professional, knowledgeable, and genuinely courteous.
The entire process was smooth and well-communicated. They took the time to answer all my questions thoroughly and made sure I was comfortable every step of the way. The installation was completed on schedule, and everything works beautifully.
It’s clear that SunRun prioritizes customer service and quality work. I highly recommend them to anyone considering going solar—you’ll be in excellent hands!
1 year ago
Reply from Sunrun
Thanks for your review, Arzu! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Jul. 1st, 2025
Verified Customer
Review Source
Patricia Lewis
We’ve had several interactions with Ricky from Sunrun, and each one has only reinforced how fortunate we are to have worked with him. From the very beginning, Ricky has been professional, knowledgeable, and genuinely committed to helping us understand and benefit from solar energy.
He takes time to explain everything clearly without pressure, always making sure we’re comfortable with every decision. His follow-through is exceptional — not only did he help us through the setup and installation process, but he’s remained available for questions and continued support even after everything was completed.
What really sets Ricky apart is his honesty and integrity. You can tell he cares about his clients, and that kind of service is rare. We’ve already recommended him to friends and family, and we’ll continue to do so without hesitation.
If you’re considering solar and want someone you can trust, Ricky Aburto is absolutely the person to call.
1 year ago
Reply from Sunrun
We're delighted to hear that your representative, Ricky, was a huge help with learning more about going solar and was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!
May. 30th, 2025
Verified Customer
Review Source
Dawood Ali
A Sunrun rep rang my doorbell around a year and half ago. I heard their pitch but decided not to pursue it at that time. In mid-February a different rep approached me in Lowes. I was interested to know about more recent developments in solar power so I invited them to my home to talk. The person that came was Dominick Y. He was very pleasant to speak to, explained everything in detail and was able to respond to my technical questions as well. After discussion with my family, we decided to sign up within a week. Dominick helped me with the paperwork that I needed to review and sign. There were no "gotchas" in any of the fine print.
The subsequent process went very smoothly over the next 2.5 months. Someone from Sunrun messaged me frequently with upcoming tasks that were going to happen, even if I didn't have to do anything personally. They took care of all the permits, follow up paperwork, and inspections. There were several people that messaged me over that time but they all acted as one unit with knowledge of what everyone else was doing. I only needed to be home on the actual installation day.
The installation went smoothly as well. Dominick visited once during that day to check on things. They found an unexpected problem: our main electrical breaker was faulty. It was from when the house was built 37 years ago. They finished everything else within the time estimate they gave beforehand, leaving only the things that relied on a functional main breaker. They came back a few days later to replace the breaker (at no charge) and the remaining electrical work, around 30 minutes to complete. Around 2 weeks later, we got final approval flip the switch to connect it to the grid.
I experienced no downsides throughout all of this. From a cost perspective, at worst we might pay the same as not having a solar system on the coldest Winter days, but I doubt that from what I've seen so far. We're already seeing a 50% reduction in electrical cost in month 1. At best, I expect a 75+% reduction during the height of summer in Chicagoland. Right now, 2pm in late Spring, we're generating 9.6 kW of solar power, using 1.6 kW and sending 8 kW back to the grid for future credit. It's a win-win all around.
1 year ago
Reply from Sunrun
Dawood, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
May. 10th, 2025
Verified Customer
Review Source
Helen R Evans
Sunrun has been and still is the best investment in my home.
During power cuts in the area i had full power. I chose to lease not buy as i know technology is changing all the time- for the better we hope!
Sunrun has always stayed on top of everything to make sure my system is functioning properly and optimally always.
Even though im paying my lease monthly - solar is saving me so much money on electricity! Friends of mine who listened to me got sunrun too and they are completely satisfied also.
Daniel C is the person who explained my options - the best way to go about it all- he’s amazing
Great team great service
Thank you sunrun
Thank u
1 year ago
Reply from Sunrun
Thanks for your review, Helen! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Apr. 30th, 2025
Verified Customer
Review Source
Mary Russell
I have had Sunrun Solar Panels for several years now, and I could not be happier. I can feel the difference in how cool the house (a two-story house) is during the summer months, but my electric bill has dropped significantly. Pre-Sunrun, my electric bill, due to running the AC, was high. After speaking with a Sales Representative from Sunrun, who answered every question by explaining the process completely and clearly, I was sold. I was most impressed that they did not attempt to sell me more panels than necessary. In addition, during installation, the technicians were non-intrusive, quiet, and got the job done in a reasonable amount of time. After installing the solar panels, my home is always comfortable, and I'm surprised that I do not have to run my AC quite as much. Installing solar panels was a game-changer because my utility bill decreased. If you are considering installing solar panels, contact Sunrun first. Everyone from sales, installation, and customer service is available to assist. Honestly, I could not be happier with my decision to install panels with Sunrun.
1 year ago
Reply from Sunrun
Mary, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Apr. 30th, 2025
Verified Customer
Review Source
Susan Weikert
Joshua J at Sunrun was great to work with in obtaining solar for my home. I had explored other options that were not working out and he worked with me to find a solution that fit my situation. He wasn’t pushy but was responsive when I needed answers. The teams that did the actual work got it done efficiently and they make sure you are satisfied with how everything is working before they take your money. I loved how Sunrun followed up better than I did on how my system was performing after it was installed!And the online billing makes it easy to see what you are accruing month to month. Very happy with Sunrun overall.
1 year ago
Reply from Sunrun
Thanks so much for sharing, Susan! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!
Apr. 2nd, 2025
Verified Customer
Review Source
Daniel Lieving
As I’m sure it is with most new customers, I was a bit apprehensive at first. The unknowns and the inaccurate information from other people did have me a bit worried. My first call to Sunrun changed most of that. They expertly laid out the entire process from installation to how it works with ComEd all the way down to how they make money also. I was rather impressed to say the least because what company gives you that much breakdown. After committing to the contract, we scheduled installation, and within a few weeks I had my first set of solar panels on the roof with no upfront out-of-pocket cost to me which is still hard for me to believe 😂 even after two years. I will admit it did take a bit longer for the panels to show up on my electric bill then I thought, but once the solar showed up on the bill, it completely wiped out my bill minus the delivery charge of $17 which I do pay on a monthly basis. The cool thing is, ComEd just sent me a refund for the entire amount that I sent them throughout the year. After having this system installed, I have now locked in my electricity cost for the next 25 years. I currently pay $135 a month for my system, which is a rather large system and you now know I have no cost with ComEd. We went the entire winter without insane electric costs for the first time ever and I have to say it is a really nice feeling knowing that I’m not gonna have a surprise $400 or $500 bill pop up. I am no longer worried about leaving lights on or fans running or cranking the heat and air-conditioning to the max. All in all I have had an incredibly positive experience throughout the process and would highly recommend having the Sunrun team do your install, you won’t regret it!!!
1 year ago
Reply from Sunrun
We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Daniel! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.
Apr. 2nd, 2025
Verified Customer
Review Source
Gabriele Libbey
It’s been four years since I first had my solar panels and whole house batteries installed by SunRun. It’s been a great experience and there have been no problems along the way. Clearly, we’ve had power outages, but we never knew about them until our utility called us to inform us that power has been restored. We never knew that there had been an outage. The company monitors our system 24/7 and we feel safe and secure knowing that we are contributing to the health of our planet, saving energy and are protected from power outages. I did a great deal of research before selecting SunRun and have never regretted my choice. I recommend them to anyone considering solar energy.
1 year ago
Reply from Sunrun
Hello, we are so thrilled about the 5 star review you left us, Gabriele! We were wondering if we had your permission to use it on our website? Please let us know if you'd be okay with that by sending an email to socialmedia@sunrun.com. Thanks!
Jan. 31st, 2025
Verified Customer
Review Source
Carlos Quinones
I was curious about installing solar panels in the past, but after February of 2021 when most of Texas lost power for two weeks in that freak winter storm , I knew it was time for a change. It was not a question of IF I would lose power again but WHEN. NOE four years later the panels are a blessing that keeps paying. I lost count of how many times in four years we have lost power from a few minutes to several hours..... EXCEPT ME! MY battery back immediately kicks in and goes offline automatically when power is restored. At one point I was battery backup for two days straight. The great thing about the panels is that once the sun cones out my battery recharges and my usage is FREE!!!. I will not even mention that the hottest part of summer my bill went from $300.00 a month to $32.00 a month. In the winter when solar power is at a minimum, my all electric hone went from $375.00 a month to under $100.00. The cherry 🍒 on top happened when my panels cover half of my roof and insulate my house from the heat plus very little wear and tear on my shingles since the panels cover them.
1 year ago
Reply from Sunrun
Thanks for your review, Carlos! We're so happy to hear you're enjoying all the benefits of solar while saving money! Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 30th, 2025
Verified Customer
Review Source
Zena Dell Lowe
Sunrun did an amazing job installing my solar panels, and having them has cut down on my LADWP bills. I wish I would have gotten the battery since a lot of my power usage is at night (and I have no way to store the energy so as to use it at night). But that’s not Sunrun’s fault. It’s mine. Sunrun is pretty good about following up with me to make sure everything is running efficiently, though they haven’t sent a representative to the house in person. Still, if anything seems to be out of whack, I’m confident they would be responsive to any requests for service. Fortunately, their panels are so good that I haven’t had any service needs yet. I’m happy with Sunrun.
1 year ago
Reply from Sunrun
Zena, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Jan. 28th, 2025
Verified Customer
Review Source
Philip Grofsik
The dynamic between sales and purchasing,, buyer/seller... Is best met when both parties compromise... I felt Vinny was very even-handed and I felt comfortable with him.
The other part of the equation is servicing and customer response... The install crew was fantastic ,well coordinated
A couple of weeks after the install we had a real heavy rain in this area and a leak was spotted in the attic... Contacted customer service and they got a crew out there to repair it in 2 days I was very pleased
The repair crew was as professional as the install crew
So far quite happy with SunRun
That following question 'are you or have you ever been a paying customer of sunrun'Don't really understand the question
I do make a automatic monthly payment to sunrun that covers the financing of my solar project... So I'll answer yes
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Philip! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jan. 17th, 2025
Verified Customer
Review Source
Mae Chamberlain
I had Sunrun install my panels about ten years ago & I have never regretted it. My power bill dropped to under $100 per month, usually under $50, from approximately $300/month. I am now retired and ithe money saved on power is very significant. Sunrun monitors my system & I rarely have to think about it. There was one time early on that Sunrun had to come to my home to "fix" something and have never had to send anyone back since. The money I have saved on electricity since installing Sunrun panels is impressive and the cost to Sunrun for the panels, installation & monitoring for 20 years is so much less each month than I was previously paying the electric car for for a company. I highly recommend Sunrun solar as the answer for those exorbitant electricity bills.
M. Chamberlain
Columbia, SC
1 year ago
Reply from Sunrun
Thanks for your review, Mae! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 11th, 2025
Verified Customer
Review Source
David Wilson
I must admit I was a little skeptical about the benefits of going solar, Mason M did his best to explain everything, more than once, so I decided to give it a go, I am so glad I did, having solar for several months now it has proven reliable and stable. With the recent windstorms and fires my neighbors have been without power for the last 18 hrs so far and it is still out, but I have the only power for six blocks on my street. My 3d printer didn’t even get interrupted and is still printing a part I started 24hrs ago. The installation was also painless done in one day, Thanks Sunrun and Mason M
1 year ago
Reply from Sunrun
David, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Jan. 11th, 2025
Verified Customer
Review Source
Hannah
1 year ago
Reply from Sunrun
We greatly appreciate you taking the time to share your experience with us, Hannah. If there is anything you need assistance with please don't hesitate to send us an email at resolutions@sunrun.com. Thanks!
Dec. 17th, 2024
Verified Customer
Review Source
Jesse Frenette
I couldn’t be happier with the service. From install to 4yrs later. My monthly electric bill comes in with negative amounts which I used as credits in the winter when we don’t collect as much sun. The 25yr full warranty assures me if any damages I can have it fixed or fully replaced, gives me piece of mind. The monthly payment depends on how many panels you get, depending on how much your yearly electric bill shows it needs. My 14 panels acquires a $95 per month flat rate, locked in electric charge. This was such a huge savings especially after 2020 when rates went up almost double. I couldn’t be happier with this decision.
1 year ago
Reply from Sunrun
We're thrilled you are having a great experience with us, Jesse! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Dec. 18th, 2024
Verified Customer
Review Source
Lori Johns
We did a lot of research before we installed solar. When sunrun came to inspect our roof on our manufactured home they found storm damage that we did not know about at the peak of our roof. There was a 4-ft long opening and they took pictures which they gave to us and we forwarded to our homeowners insurance. My husband and I are senior citizens and we never go on the roof. We would never have known about the damage if not for Sunrun. After we got our roof replaced through insurance sunrun came out and we got 38 panels installed between our home and our detached garage. I am retired and disabled, my husband works from home, we use a lot of electricity during the day. Our comment bill was regularly over $200 a month. Now with sunrun solar we pay $125 to lease the panels and approximately $16 ComEd every month! The money we are saving is amazing! And we are doing something good for the environment as well! Can't say enough good things about our Sunrun solar! Very very satisfied customer!
1 year ago
Reply from Sunrun
Lori, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Dec. 6th, 2024
Verified Customer
Review Source
Gary Wissocki
John C Director of SUNRUN's project management team did an outstanding job on my residence solar installation. I have saved thousands over the last 2 years. I highly recommend SUNRUN and Mr. C for homes that do not have much shade. They determine if your home is worth to YOU the homeowner if it would be worth installing their state of the art solar panel and control system. I recommended a friend but his home which did not have much sunlight at their home roof area, their system would not provide outstanding financial benefits to them. SUNRUN declined to install...Now what company does that?? Outstanding Company with John C at the helm.
1 year ago
Reply from Sunrun
Thanks for your review, Gary! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Dec. 6th, 2024
Verified Customer
Review Source
George Omeara
SunRun: A shining example of solar excellence from the initial consultation to the final installation, my experience with SunRun has been nothing short of exceptional. I was initially hesitant about switching to solar, overwhelmed by the technical aspects and unsure of which company to trust. SunRun alleviated all my concerns. The entire process was remarkably smooth. My consultant, Tyler R, was incredibly knowledgeable and patient. They thoroughly explained the various options available, tailoring their recommendations to my specific energy needs and budget. There were no high-pressure sales tactics – just honest, informative advice. They answered all my questions, even the repetitive ones, with clear and concise explanations. The installation team was equally professional. They arrived on time, were respectful of my property, and worked efficiently and meticulously. The entire installation was completed within the promised timeframe, and the crew left the site cleaner than they found it. Since the installation, my energy bills have been significantly reduced, exceeding even my initial projections. The SunRun app is user-friendly and provides real-time monitoring of my energy production and consumption. This transparency is incredibly reassuring. Beyond the technical aspects, what truly impressed me was SunRun's commitment to customer service. They were always readily available to answer questions and address any concerns before and after the installation. This level of ongoing support is invaluable. In conclusion, I wholeheartedly recommend SunRun to anyone considering switching to solar energy. Their professionalism, expertise, and commitment to customer satisfaction make them a truly outstanding company. They've not only provided me with clean, affordable energy but also peace of mind. Five stars without reservation!
1 year ago
Reply from Sunrun
George, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Tyler was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks
Dec. 6th, 2024
Verified Customer
Review Source
James Hand
I contracted SunRun to install their solar system on my last 2 homes.
The systems have been trouble free and very efficient. My electric bills were reduced to $0.00 and I actually received a pay back for my utility company (PG&E) for the extra energy my systems generated that was fed back into the grid.
The systems required no out of pocket cost as they receive my California Solar Power Incentive to cover the cost of installation. I pay SunRun a very low fixed payment monthly, as the system is leased vs me having to purchase the system.
All needed maintenance is taken care of by SunRun at no cost to me.
Installation only took a day and the technicians were professional, friendly and tidy.
I highly recommend SunRun for the installation of your solar system.
1 year ago
Reply from Sunrun
James, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!
Dec. 2nd, 2024
Verified Customer
Review Source
Karen Tucker
Ten years ago after researching extensively, we chose SunRun to install 21 solar panels on our roof. They have been producing wonderfully since 2014, when solar was relatively new . Our electric bill was consistently next to nothing. We have since retired and have been consuming more electricity because of increased air conditioning use in these unusually hot summers snd just spending more time at home. We decided to have eight additional panels last spring. SunRun’s pricing is very competitive and the quality of their panels is excellent. The panels we had installed are producing as well as the new panels. SunRun handled all the permits and paperwork. The install was completed quickly and cleanly by a professional and skilled crew. I would not hesitate to recommend Sun Run to anyone considering solar.
1 year ago
Reply from Sunrun
Your review brightened our day, Karen! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Thank you for being apart of the Sunrun family since 2014!
Nov. 22nd, 2024
Verified Customer
Review Source
Shelley Holden
We had a great experience with Sunrun. Raven, our rep was very knowledgeable and informative. Our project manager, Lindsay, was equally involved. The process was quick and easy; we had our drone inspection on Thursday, got our design plan on Friday, received our initial permit the following Monday and got the system installed that Wednesday. In less than a week we were up and running.
We've been very happy with our solar system. It's come in handy several times during power outages.
I highly recommend Sunrun. A neighbor did a lot of research and found this company to have the best options. So, whether you’re looking to buy or lease a solar system, I encourage you to put Sunrun at the top of the list.
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Shelley! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Nov. 22nd, 2024
Verified Customer
Review Source
Brenda Airodyer
We recently had solar installed by Sunrun and from the moment we met Chris, to the first time we were able to go off grid, we have been completely satisfied. Using the app to track progress on our project was very helpful and communication has been easygoing.
We opted for enough panels to help produce 20% over our average usage and the extra battery panel. Even now, with the shorter days, we have plenty of stored energy to power our home, complete with A/C & heating unit.
With the low profile panels, they don’t distract from our home’s profile, which was important. Also, Sunrun did NOT add any additional costs and when there was a need for some additions, they covered all costs.
If all of this doesn’t convince you, I now pay half as much for power than I was when connected to the grid.
The only thing I would have done differently is to have contacted Sunrun sooner.
1 year ago
Reply from Sunrun
Thanks for your review, Brenda! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Nov. 22nd, 2024
Verified Customer
Review Source
Joseph Derry
If you’re even thinking about solar, call these folks and have them tell you the facts. We had a friend who had solar installed by Sun run and he was experiencing big savings. I’ve never been a big fan of solar because I’ve never seen any great results. Well, my friend change my mind completely. Our guy Bruce gave us all the information and we decided to go with their package. Installation went smooth and was professionally done. All the guys who installed were great, and they always let us know what was happening day today. Anytime we had a question , an answer was just a moment away. We were quite comfortable with the entire process. Now that it’s all installed we couldn’t be happier with it and I can check the results on my phone anytime. The savings we are seeing are impressive and I don’t think we could’ve chosen a better company.
1 year ago
Reply from Sunrun
Hi Joseph, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Bruce was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!
Nov. 21st, 2024
Verified Customer
Review Source
badfilmrun78
Sunrun has been an amazing experience from the start. We began our journey with Bob G., Sales Associate, who explained how we could benefit from installing solar on our home. Bob was an all-truth kind of guy who took his time to detail both the solar and Tesla Powerwall products. After the conversation, there was no question, we wanted to commit to solar and follow through with the next steps. Our next Sunrun contact was Gary K, Sales Representative, who kept in close contact throughout the pre/post solar installation. Beginning with our initial appointment, Gary was professional, knowledgeable, and personable; the customer was priority one. Gary contacted us on a regular basis, ensuring our questions were answered and each step of the process was explained thoroughly. We would recommend Sunrun to anyone who is interested in solar or even unsure if its a good fit for them. Once you have spoken to the Sunrun team, you too will be leaving a raving review just like we have.
1 year ago
Reply from Sunrun
Thank you for your review, badfilmrun78! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Nov. 5th, 2024
Verified Customer
Review Source
Jason Parnes
I got my panels in 2016, and they’ve been great. My only complaint is with SDGE, which does not acknowledge all of the kW I’ve generated and credits me a fraction of what they’re worth. And they don’t allow new battery storage systems with existing solar panels, which is antithetical to CA as a green state. But they need idiots like me to keep paying my bill, even though it should be zero, because 25% of San Diego residents don’t pay their bill or are late with it. Annoying. But not Sunrun’s fault. That said, I have a friend who had an awful experience with Sunrun, but mine was good because I went through Costco, which I would highly recommend - this way Sunrun is forced to do a good job
1 year ago
Reply from Sunrun
Thank you for helping us to create a planet run by the sun, Jason!
Oct. 29th, 2024
Verified Customer
Review Source
April L Lindevald Union City, NJ
We wanted to have solar for economics and care of planet, but could not afford a system. Sunrun made it easy to get on board. They assessed our property, and installed panels, which seem to have been maintenance -free for years. Our savings are moderate, but real, but we feel good to be contributing to the effort to shift energy to sustainable sources. Our monthly payments are easily deducted from our bank, and increase in small amounts year by year exactly as promised. Each month we get e-mails clearly describing the efficiency of our system and how much carbon it saves, and any time we have had an issue or question, (such as refinancing our mortgage) we have dealt with cheerful and expert customer service who helped us swiftly. We are very happy with our relationship with Sunrun after some years of signing on. At every step they delivered as promised and offered excellent support.
2 years ago
Reply from Sunrun
We're thrilled you are having a good experience, April! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Oct. 25th, 2023
Verified Customer
Review Source
William
They were very, very informative, supportive and I had already made the decision. So it was a very simple matter of just arranging the installation. The date was selected. I was asked to trim a few branches from some trees that are around my property and their truck with the crew with the equipment arrived and they spent most of the day, installing the panels, getting the battery in, laying the cable the the pipe, the the ductwork for the cables, and mounting the control equipment on the on the side wall. It was a pretty straightforward process. They were very respectful and responsible. I pay 100 bucks a month and I don't have to worry about it.
2 years ago
Reply from Sunrun
Thanks for your review, William! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Sep. 29th, 2023
Verified Customer
Review Source
Earle
I think the the the girl who told me about SunRun was very good and she explained everything to me and how much money I would save and that was the right choice. The gentleman came over here, put it up in a speedy time. I think it only took a couple of days. It was great experience. They put it up and and it was not complicated for me to be able to clean it or anything else. It gets pretty clean pretty quick. But I think it could have been a lot easier if they didn't put that white material at the bottom of each panel because it doesn't get cleaned too well. But actually it's very good. I think my roof is going to be have to be done probably in the next two or three years and they're going to have to remove the solar panels. And that's going to be a little costly I think.
2 years ago
Reply from Sunrun
We're thrilled you had a good experience, Earle! We really appreciate you taking the time to share your feedback and use this information to continue to improve your solar experience. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 29th, 2023
Verified Customer
Review Source
Mark
Well, I'm into my third year already and I haven't had any problems with the equipment, it has been working flawlessly. In fact, it seems to be getting better with age. Now I don't know if that's possible, but I tell you what, I've sure been getting a lot of rollover. I've been producing still a lot like crazy, so that's awesome. I've been very happy with the lease agreement and the payments have been more than acceptable. It's been fantastic. I've got 24 panels on my small roof, and I just I love it. It's working out really good. These guys were right on top of everything. Even when I initially had a problem with one of the brackets that held the panel, I needed it trimmed off because it was hanging out a little bit. They came right back, took care of it, no problem.
2 years ago
Reply from Sunrun
Thank you so much for your wonderful review, Mark! We are absolutely thrilled to learn that you are saving money with solar. Our mission is to simplify and enhance your solar journey, and having you as part of the Sunrun family brings us immense joy. Thank you for helping us create a planet run by the sun!
Sep. 29th, 2023
