Sunrun: Read 3,095 User Reviews From Real Homeowners

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Verified Customer

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Shirley

I had a great experience with the service. Everything was set up quickly and efficiently, and I felt confident in their expertise. I didn't monitor the process closely, but I'm thrilled to be generating my own electricity. Whenever I reached out for help, the responses were always prompt and informative. Overall, I'm very satisfied with the company!

2 months ago Edited October 9, 2024

Reply from Sunrun

Your review brightened our day, Shirley! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Oct. 9th, 2024

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Verified Customer

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William

The salesman was very slick and not very honest. He falsely stated that we would be getting a finders fee of $1000 and potentially up to $2000. We got neither. Also the system was underpowered. We are not getting the amount of solar credit that was promised.

2 months ago

Reply from Sunrun

Thank you for bringing this to our attention, William. We are so so to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, we will be sending you a private message requesting additional account information so we can verify your account. Thanks!

Oct. 3rd, 2024

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Queeeen Q

Sunrun solar has surpassed my expectations of customer service and service itself. I never thought my monthly estimated $200 electricity bill would now be averaging around $17 monthly.

1 month ago

Reply from Sunrun

Thanks for your review, Queeeen Q! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Nov. 13th, 2024

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Pat Louie Rowland Heights, CA

My experience with Sunrun was great. The process was very smooth and each person I worked with was professional and very customer-focused. Wonderful team. I would recommend to others.

1 month ago

Reply from Sunrun

Thank you so much for your kind words, Pat! We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!

Oct. 31st, 2024

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Melo Reola Waianae, HI

Easiest decision to make because of high cost of electricity rates rising every year in Hawaii, I had to find a better and cleaner solution to offset my electricity bill. Great experience thanks for your service.

1 month ago

Reply from Sunrun

We're so happy to hear that you're saving money with solar, Melo! Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 25th, 2024

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Verified Customer

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Frank Diaz

Love the customer service provided, very informative and helpful. Glad I choose sun run, great staff I will definitely recommend them to friends and family.

3 months ago

Reply from Sunrun

We're thrilled you had a good experience, Frank! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 11th, 2024

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Verified Customer

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Vishnu Vadla

Having had Sunrun solar for last 8 years now going with powerwall installation. Trust and dependability has brought me back to them to create a safe and dependable system for my home.

3 months ago

Reply from Sunrun

This is awesome, Vishnu! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us and thank you for being apart of the Sunrun family for 8 years!

Sep. 9th, 2024

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Eve Elektra Cohen

From beginning to end, everything was well explained, stream-lined, smooth sailing with kind, friendly employees who worked hard and got things done in a timely fashion, as well as explaining everything along the way. I would 10/10 recommend you to anyone for their solar needs.

2 months ago

Reply from Sunrun

Thanks for your review, Eve! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 30th, 2024

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Verified Customer

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Thomas

The salesperson I worked with was in touch and helpful, although the pricing ended up being a bit higher than expected. I did receive bills in the range of $400 to $500 for a few months, which seemed expensive compared to others with similar coverage. Overall, I feel that the cost could have been more competitive based on what others are paying. Despite this, the service was satisfactory and the communication was good.

5 months ago

Reply from Sunrun

Thomas, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Valerie

I didn't have much interaction with the customer service team, so I can't provide a rating. The installation process went smoothly, they kept to their promised timeline. Overall, it was a positive experience with no issues.

5 months ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, Valerie! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jul. 20th, 2024

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Verified Customer

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Michael

I had a great experience with this company. They were dependable and everything went smoothly without any incidents. I have no complaints at this time, everything is fine. Overall, it sounds good and I would recommend them.

5 months ago

Reply from Sunrun

We're thrilled you had a good experience, Michael! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Michael

I am happy with Sunrun 5 and have maintained a good relationship with them for over a year. The installation process was smooth and I have had no issues. I highly recommend Sunrun for solar energy solutions.

5 months ago

Reply from Sunrun

Thank you for sharing your experience, Michael! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks

Jul. 20th, 2024

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Verified Customer

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Anonymous

I have had minimal interaction with customer service, so it's hard to provide a rating. Regarding the installation process, I can't say much as I only know they came in and did the job. There was an issue with the solar panel not gathering energy initially, but they promptly fixed it. Overall, the experience was satisfactory.

5 months ago

Reply from Sunrun

Thank you so much for your kind words! We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!

Jul. 23rd, 2024

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Verified Customer

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John

I recently had a solar panel system installed, and I have to say, I'm quite pleased with the results. The process was smooth and efficient - one day it was all set up, and the next day it was up and running. I haven't encountered any issues so far. Overall, I'm happy with the service and performance of the system.

5 months ago

Reply from Sunrun

Thanks for your review, John! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Ronald

I recently had a great experience with SunRun. Their service was flawless and I believe there's always room for improvement. I've recommended them to many people, although I don't know anyone who has used them yet. Overall, I'm impressed with SunRun and would recommend them to others looking for solar solutions.

5 months ago

Reply from Sunrun

Your review brightened our day, Ronald! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jul. 20th, 2024

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Verified Customer

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Robert

The solar pannel system has been running smoothly since I moved in, and I haven't encountered any issues. It was already set up when I arrived, and although I considered expanding it, I decided to hold off to avoid doubling our energy output. Overall, I'm satisfied with the service and performance of the solar system.

5 months ago

Reply from Sunrun

This is awesome, Robert! Your positive feedback is like a ray of sunshine to us, and we're so happy that you are enjoying your system. Thanks for going solar with us!

Jul. 23rd, 2024

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Verified Customer

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Stephen

The installation process for my solar panels was quick and efficient. The company was proactive in communicating that I needed additional panels, ensuring I had the right setup for my energy needs. Overall, I had a positive experience with their service.

5 months ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, Stephan! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jul. 20th, 2024

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Verified Customer

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Rudy

The experience with the solar company has been frustrating. It took 8 months for the initial installation, with delays and incomplete work. Numerous calls were needed to get them back, and now I'm waiting until May 29th for them to return. The original installation was fine, but a panel needed fixing, which also took months. I'm still waiting for the job to be finished, feeling disappointed with the service provided.

5 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Rudy. We understand your frustration with the delay in activating your system, and for that, we apologize sincerely. To address this, we will be sending you a private message requesting additional account information so that we can assign an Expert to thoroughly assess your account and provide you with an update. Our commitment is to resolve your concerns as quickly and effectively as possible. Thank you for your patience and understanding. If you have any questions or concerns in the meantime, please feel free to send us a private message. Thanks!

Jul. 23rd, 2024

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Verified Customer

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Scott

SunRun did a great job installing my solar panels. I rate them highly for their excellent equipment and service. Everything is working well on my end. Overall, I am very satisfied with their work.

5 months ago

Reply from Sunrun

This is awesome, Scott! Your positive feedback is like a ray of sunshine to us, and we're so happy that you are enjoying your system. Thanks for going solar with us!

Jul. 20th, 2024

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Verified Customer

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Paul

Overall, I would rate my experience with SunRun poorly. The initial customer service and installation were fantastic, with great workmanship and efficiency. However, after the installation, the communication fell short when the person I was dealing with left the company and no one replaced her. This lack of follow-up made it difficult to understand the process, especially when there were delays due to external factors. While I'm happy with my solar panels and their performance, the post-installation support was lacking, leading to frustration for me and my neighbors who also got solar panels.

5 months ago

Reply from Sunrun

Paul, we are so sorry to hear that you have not had a pleasant experience and our team would love the opportunity to speak with you further about your concerns. We will be sending you a private message requesting additional account information. Thanks!

Jul. 20th, 2024

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Verified Customer

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Anonymous

I would rate the solar company highly because they were prompt and efficient in completing the installation. Everything was done smoothly and without any issues. Overall, I was very satisfied with their service.

5 months ago

Reply from Sunrun

We're thrilled you had a good experience! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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John

I had a great experience with this solar company. Everything was handled smoothly and the staff was friendly. The system has been working great, and I am very satisfied with the service provided.

5 months ago

Reply from Sunrun

This is awesome, John! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 20th, 2024

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Verified Customer

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John

I didn't have to call them at all, which was great because I didn't need to. The installation process was painless, I just sat back and watched them put it up. Overall, it was a hassle-free experience.

5 months ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, John! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jul. 20th, 2024

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Verified Customer

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Diane

I had a lengthy conversation with one of the sales representatives, who promised to call me back but never did. This left me feeling disappointed as I was seeking important information. Overall, the service was okay, but the lack of follow-up was frustrating.

5 months ago

Reply from Sunrun

Hi Diane, thank you for reaching out and letting us know. We are so sorry to hear that you did not receive a call back from your Sales Representative, and for that, we deeply apologize. If you have any questions or concerns, please don't hesitate to send a message to resolutions@sunrun.com. Thanks!

Jul. 23rd, 2024

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Verified Customer

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George Gonzalez

Great service I would definitely recommend

1 week ago

Reply from Sunrun

Your review brightened our day, George! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Dec. 13th, 2024

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Verified Customer

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Kendall Juluke

I love everything about my solar panels.

1 week ago

Reply from Sunrun

Thanks so much for sharing, Kendall! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!

Dec. 12th, 2024

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Verified Customer

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Ralph Jackson

I Liked everything. Good Customer Service

1 week ago

Reply from Sunrun

Your review brightened our day, Ralph! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Dec. 12th, 2024

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harry g steck

we had a very good working relationship with nick rockhold and several of his team.we started with our personal home. than our daughters home than our granddaughters and grandsons home than a duples rental home and a single family rental.have sent names of several other people. some of them have started with their homes. we have the 25 year lease on all of ours

3 months ago

Reply from Sunrun

We're delighted to hear that your representative, Nick, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Harry!

Sep. 4th, 2024

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Verified Customer

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Richard Heebner

Sunrun made the experience easy. From planning to execution the installation went smoothly. The only hitches were outside of Sunrun’s control (example, waiting for county and electric company approvals). I’m getting more power than was initially estimated and I am a very satisfied customer.

7 months ago Edited November 26, 2024

Reply from Sunrun

Thank you for sharing this with us, Richard! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks

May. 22nd, 2024

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Verified Customer

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John

I have had a positive experience with the service so far. The technicians were efficient, clean, and the job went smoothly. Communication has been minimal, but I haven't encountered any problems. Overall, I am satisfied with the service provided.

7 months ago

Reply from Sunrun

We're thrilled you are having a good experience, John! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Judith

I am an elderly lady reflecting on a past experience where everything seemed to go smoothly. It was a few years ago, and my memory is fuzzy as my husband was more involved. The service appeared to be running smoothly, as scheduled, and as promised. Overall, I have no complaints and everything went as expected. Thank you for a satisfactory experience.

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, Judith! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Jean

I was incredibly impressed with the customer service provided by this company. They were quick, professional, and did a great job. What really stood out to me was that they followed up with me even years later to make sure everything was still going well. Overall, I highly recommend this fantastic company.

7 months ago

Reply from Sunrun

This makes us so happy, Jean! Thank you so much for being part of our Sunrun family!

May. 8th, 2024

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Verified Customer

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GB

Customer service was excellent, addressing all my concerns promptly. They resolved all issues efficiently, ensuring a smooth experience. Since installation, the product has been running flawlessly without any problems. Highly satisfied with the service and performance.

7 months ago

Reply from Sunrun

Thanks for your review, GB! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Gilbert

So far, my experience has been excellent. Any issue I've had was responded to in a timely manner. I had some questions, but overall, I couldn't be happier. I'm saving money, which is great. The service was good, and I was satisfied with the effort put in. Overall, it's been a positive experience, and I'm content with it.

7 months ago

Reply from Sunrun

Thanks for your review, Gilbert! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Nivan

I had a great experience with the company. They were responsive, professional, and took care of my needs. The tile work on the roof was done promptly and well. Although there is a slight delay with the interior work, I'm not in a rush. Overall, they have been responsive to my concerns and saved me money. I'm satisfied with their service.

7 months ago

Reply from Sunrun

Thanks for your review, Nivan! We're glad you've had a good experience with us! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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David

The installation process went smoothly overall, with the only hiccup being a few roof tiles accidentally broken. SunRun promptly replaced them without any additional charges. I appreciated their professional follow-through and the customer service provided throughout the entire experience.

7 months ago

Reply from Sunrun

Your review brightened our day, David! Thanks for taking the time to share your experience. We're happy to hear we were able to promptly fix the tiles. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 8th, 2024

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Verified Customer

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David

The communication throughout the process was excellent, and the work was completed efficiently. The installation team from SunRun was responsive and kept me informed. Everything went according to plan without any hiccups. Overall, I am extremely satisfied with the outcome and the service provided.

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, David! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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David

Overall, my experience with SunRun has been a mix of positives and negatives. While the initial service and maintenance of the solar equipment have been satisfactory, the customer service in terms of follow-up and responsiveness has been lacking. Despite this, the 20-year lease with output guarantees has provided peace of mind and overall satisfaction with the system's performance. The true-up at the end of the year has also been minimal, which is a plus.

7 months ago

Reply from Sunrun

Thank you for your review and thank you for sharing your experience, David. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to escalate your concerns. Thank you for choosing us as your solar provider!

May. 8th, 2024

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Verified Customer

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Edward

I always have a positive experience with them - friendly, professional, and effective in solving any issues. The installation was smooth, crew was friendly and efficient, keeping me informed throughout. However, I'm struggling to get my app working and could use some tech support.

7 months ago

Reply from Sunrun

This is awesome, Edward! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience.
Regarding your app, we'd be more than happy to help! Please email us at socialmedia@sunrun.com with your name, service address, and issues so we can resolve them!

May. 8th, 2024

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Verified Customer

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Staci

I had a great experience with the company. The salesman, Ben, was very informative and helpful in setting me up with solar panels that eliminated my PGE bill. The process went smoothly, and I appreciated the quick response and attentiveness to any questions or follow-ups. Overall, I am satisfied with the service provided.

7 months ago

Reply from Sunrun

Thanks for your review, Staci! We're so happy to hear that you're saving money with solar power. Our goal is to make solar power an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Anonymous

I had a fantastic experience with their customer service team - they were incredibly responsive and attentive to my needs. Everything went smoothly from start to finish, and I couldn't be happier with the outcome. Yes, I would highly recommend their services to anyone in need of assistance.

7 months ago

Reply from Sunrun

Your review brightened our day! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 8th, 2024

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Verified Customer

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Robert

I had a minor issue with my inverter during COVID, but overall, the process was smooth. Initially, there was a miscalculation on the number of panels needed, but that was rectified later. My electric bill reduced significantly after adding more panels. The overall experience was positive, and I am satisfied with the outcome.

7 months ago

Reply from Sunrun

Thanks for your review, Robert! We're so happy to hear that you're saving money with solar. We aim to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Saiid

I had a great experience with this service. Everything went smoothly without any issues. The staff took their time and knew what they were doing. The process took about a day, maybe a day and a half. Overall, I was very satisfied with the service.

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, Saiid! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Terri

I had a great experience with the service. The bill was reduced significantly without any issues. The process was smooth, with James being very helpful and answering all our questions. The installation was completed quickly and efficiently. Overall, I am very satisfied with the service provided.

7 months ago

Reply from Sunrun

Thanks for your review, Terri! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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David

I am extremely satisfied with the service provided by this company. The work they did for me was perfect, and I am very pleased with the outcome. I have never encountered any issues while doing business with them, and I hope more people choose to work with them in the future. Overall, I highly recommend their services.

7 months ago

Reply from Sunrun

Thanks for your review, David! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Mike

The system I purchased has performed exactly as promised by the salesperson. The installation process was smooth, although it took some time to get approval from PGE. Overall, I am extremely satisfied with the system and it has met all my expectations. I couldn't ask for more in terms of performance and reliability.

7 months ago

Reply from Sunrun

Thanks for your review, Mike! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Anonymous

I recently tried this product and found it to be quite satisfactory. The interactions were smooth and efficient, with no particular issues to note. Overall, I had a positive experience and would recommend it to others without hesitation.

7 months ago

Reply from Sunrun

Thanks for your review! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Stephen

I am extremely satisfied with the service provided as every time I reach out, the issue is promptly resolved. The process has been seamless and efficient, with no room for complaints. The overall experience has been top-notch and I highly recommend it.

7 months ago

Reply from Sunrun

We really appreciate you taking the time to share your feedback, Stephen! We are thrilled to hear that our team was able to resolve your concerns in a timely manner. Thank you so much for sharing your positive experience with others. Please feel free to reach out if you have any additional issues in the future. Thanks!

May. 8th, 2024

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Verified Customer

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Sheila

We've had great results with our solar service. The team was quick to fix any issues and installed everything efficiently. Our gas and electricity bills were significantly reduced thanks to the solar panels. The electric company was impressed with the results. Overall, we are very satisfied with the service provided.

7 months ago

Reply from Sunrun

Thank you for sharing such positive feedback, Sheila! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Delbert

I had a fantastic experience with this service. Everything went smoothly without any problems. The process was quick and efficient, and the team did an exceptional job. I would highly recommend this to anyone looking for a reliable service. My overall experience was excellent, and I would definitely suggest it to others.

7 months ago

Reply from Sunrun

This is awesome, Delbert! Your positive feedback is like a ray of sunshine to us. Thanks for going solar with us!

May. 8th, 2024

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