Sunrun: Read 3,095 User Reviews From Real Homeowners

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Verified Customer

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Tiffany

It was very helpful and personalized, with detailed information and data. Everything went smoothly even though I wasn't home. Our representative, Jeff, was fantastic and made the process easy. I highly recommend their services.

5 months ago

Reply from Sunrun

Tiffany, your feedback is truly valuable to us. We are overjoyed to learn that Jeff, our representative, made your solar experience exceptional. Thank you for being part of our Sunrun family.

Jul. 20th, 2024

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Verified Customer

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Eva

The installation process for my solar panels with Sunrun went smoothly. The team was courteous and efficient, completing the job in a reasonable amount of time. Since the installation, I have had no electric bills, which I am grateful for. Overall, I had a positive experience with Sunrun and would recommend their services.

5 months ago

Reply from Sunrun

Thanks for your review, Eva! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Sherwood

I recently had a solar panel installation and it has been a fantastic experience. The process was quick, efficient, and the system is working perfectly. I am extremely satisfied with the performance as it has significantly reduced my electric bill. I would highly recommend this service to others looking to save on energy costs.

5 months ago

Reply from Sunrun

Thanks for your review, Sherwood! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Anonymous

The process went smoothly, with a lot of professionalism from the installers. They did a great job with the roof work, and everything has been working well since then. Overall, I'm satisfied with the service provided by the solar company.

5 months ago

Reply from Sunrun

We are happy to hear that the Installation was quick and that everything ran smoothly! We appreciate you taking the time to share your experience during this process. Thanks!

Jul. 20th, 2024

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Verified Customer

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Edward

The installation process was smooth, completed in just two days. The salesman was very helpful in explaining everything. Since having the solar panels installed, our electric costs have significantly decreased. Overall, I'm very satisfied with the service and the savings we've seen.

5 months ago

Reply from Sunrun

Thanks for your review, Edward! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Bryan

I recently had solar panels installed by this company and I must say, they do great work. The installation was very fast and efficient. Overall, I am extremely satisfied with their service and would highly recommend them to anyone looking to go solar.

5 months ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, Bryan! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jul. 20th, 2024

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Verified Customer

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Hubert

The communication, connection, and service were exceptional. I am not sure about the size of the system, but the representative clarified any doubts I had. I am satisfied with the job done and everything is running smoothly. Overall, I am happy with the service provided by the company.

5 months ago

Reply from Sunrun

Your review brightened our day, Hubert! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jul. 20th, 2024

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Verified Customer

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Scott

I have never had any issues with the solar company. They have always been cooperative and responsive whenever we needed them to come out. The installation process went smoothly and we are very satisfied with the solar panels. Overall, we are happy with the service and the product they provided.

5 months ago

Reply from Sunrun

Thank you for sharing your experience, Scott! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Jul. 20th, 2024

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Verified Customer

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Anonymous

In the five years I've had Sunrun panels, only one service issue arose, promptly resolved by a contracted serviceman. The installation went smoothly, with Sunrun's part being excellent. The panels generated close to 75% of my electric use, exceeding the salesman's estimate of 70%. Overall, I am satisfied with Sunrun's service and performance.

5 months ago

Reply from Sunrun

We're thrilled you had a good experience and are enjoying your system! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 23rd, 2024

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Verified Customer

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Mary

The team from the solar company was efficient, polite, and clean during the installation process. When I asked for clarification, they provided a thorough response. I am satisfied with their service and would recommend them to others looking to go solar.

5 months ago

Reply from Sunrun

We're thrilled you had a good experience, Mary! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Jimmie

I've had my solar panels for 5 years now and I've never had any issues. The installation process was smooth and my energy bills have remained low. I've experienced no outages and I'm completely satisfied with the performance of my solar system. Highly recommend!

5 months ago

Reply from Sunrun

This is awesome, Jimmie! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 20th, 2024

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Verified Customer

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Donald

I've had a great experience with SunRun! I've had 31 panels on my second home in Arizona for 4 years now, and I've never received an electric bill. The process has been smooth, and I trust that if any issues were to arise, they would be taken care of promptly. Highly recommend SunRun for solar energy solutions!

5 months ago

Reply from Sunrun

Thanks for your review, Donald! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Claudia

I had an excellent experience with the solar company. They were quick to respond to any issues and the installation process was extremely smooth. The panel has been working well since 2019 and they made sure to clean up any debris after installation. Overall, everything has been 100% positive and I highly recommend them.

5 months ago

Reply from Sunrun

Claudia, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Anonymous

I appreciate how responsive they were throughout the process, despite some delays with the electric company. The price was fair and installation was quick, completed in just one day. Overall, I've had a positive experience with their service.

5 months ago

Reply from Sunrun

We're thrilled you had a good experience! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 23rd, 2024

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Verified Customer

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Jean Jones

Sunrun team are great communicators from the beginning to the end.

1 week ago

Reply from Sunrun

Your review brightened our day, Jean! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Dec. 12th, 2024

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Verified Customer

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Diane Lable

I love the solar because I’m saving a lot on my power bills.

1 week ago

Reply from Sunrun

Diane, thank you for your kind words! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Dec. 12th, 2024

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Verified Customer

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Mike Kaiser

Excellent customer service. Very respectful. Provide great value.

1 week ago

Reply from Sunrun

Thank you for sharing your positive experience with us, Mike! We're delighted to hear that you found our customer service excellent and that everything is going well. Thanks!

Dec. 12th, 2024

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Verified Customer

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Loren

I have always been satisfied with the service provided by this company. They have consistently addressed any issues I've had promptly and effectively. The quality of their work is excellent, and they have a good eye for detail. Overall, I am very pleased with the outcome of their services. I highly recommend them as a reliable and competent company.

7 months ago

Reply from Sunrun

This is awesome, Loren! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 8th, 2024

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Verified Customer

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Edward

The installation service for my solar panels was excellent. The process was smooth from start to finish, with the team handling everything efficiently. They took care of permits, had electricians do the necessary work, and completed the installation seamlessly. I had a few questions along the way, and their customer service was prompt and helpful. It's been 7 years since the installation, and I haven't encountered any issues. Overall, I highly recommend their services for anyone looking to go solar.

7 months ago

Reply from Sunrun

This is awesome, Edward! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 8th, 2024

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Verified Customer

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Peggy

My experience with SunRun was exceptional from start to finish. When I was contacted about their products, I was impressed by their professionalism. Even when we encountered a problem with a leak at our house, SunRun quickly resolved it. Despite bad weather, they installed the solar system efficiently and immaculately in just one day. The representative, Benedict, was fantastic in addressing all our concerns and explaining the process thoroughly. Overall, I highly recommend SunRun for their top-notch service and quality installation.

7 months ago

Reply from Sunrun

Thanks for your review, Peggy! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Helen

I recently had a great experience with a company that painted the pipes outside my house. They did a clean job and matched the color perfectly. The whole process went smoothly, although my electricity bill did go up a bit. I was pleasantly surprised by the quality of their work and even found out they were available through Costco. Overall, I was very happy with their service.

7 months ago

Reply from Sunrun

Hi there, Helen! We appreciate you taking the time to share your experience with your project! If you need additional assistance please send an email to resolutions@sunrun.com with your service address so we can help you further. Thanks!

May. 8th, 2024

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Verified Customer

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Randall

I had limited interaction with the company, probably around a 4 out of 10. The experience was quite smooth overall. There weren't any major issues to report, so nothing really stood out. I can't say I had any significant complaints, but there also wasn't anything exceptional that would make me highly recommend them. Overall, it was a fairly average experience with no major negatives or positives to highlight.

7 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Randall!

May. 8th, 2024

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Verified Customer

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Ronald

I have had a positive experience with SunRun. Their customer service is excellent, as they promptly resolved any issues I had with my battery system. The design process was efficient and the installation went smoothly. I appreciate their professionalism and cleanliness. I have recommended SunRun to others and have only heard good feedback. Overall, a reputable company to work with.

7 months ago

Reply from Sunrun

Thank you for sharing your positive experience with us, Ronald! We're delighted to hear that you found our Customer service excellent and that we were able to promptly resolve your concerns. Your satisfaction is our priority and we're glad to hear that you appreciate our professionalism and cleanliness. Thank you!

May. 8th, 2024

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Verified Customer

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Amy

The installation process was good, but there seems to be a lack of communication between different departments. My system was attempted to be upgraded twice, wasting my time, only to find out it wasn't feasible. Despite this, I keep receiving calls to try again, showing a lack of record-keeping and communication within the company. It's frustrating to deal with repeated attempts that lead nowhere.

7 months ago

Reply from Sunrun

Thank you for sharing your story, Amy. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

May. 8th, 2024

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Verified Customer

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Ronald

My experience with Sun Run has been exceptional. They have been highly effective and cooperative, promptly addressing any questions or concerns I had. When I filed a complaint, they responded quickly and resolved the issue right away. The entire process was smoother than I expected, with efficient and quick service. Overall, I was impressed with the level of professionalism and effectiveness displayed by Sun Run.

7 months ago

Reply from Sunrun

Thanks for your review, Ronald! We're so happy to hear that you had a good experience with our team! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Judy

I have always received excellent service from Sun Run. Whenever I had a question or issue, they were quick to respond and resolve it. They even took care of installing a new roof on my house, which was greatly appreciated. Overall, I am extremely satisfied with my experience and have recommended Sun Run to others. Their service has been nothing short of exceptional, and I am a very happy customer.

7 months ago

Reply from Sunrun

We really appreciate you taking the time to share your experience, Judy! We are thrilled to hear that our team was able to resolve your concerns in a timely manner. Thank you so much for sharing your positive experience with others. Please feel free to reach out if you have any additional issues in the future. Thanks!

May. 8th, 2024

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Verified Customer

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Kendall

I am thoroughly impressed with the service provided by the team. They were knowledgeable, efficient, and took care of everything, ensuring a smooth process. The project was completed quickly, and I was pleasantly surprised by how smoothly everything went. The team's expertise and professionalism made the experience hassle-free, and I am a completely satisfied customer.

7 months ago

Reply from Sunrun

Thank you for sharing your positive experience with us, Kendall! We're delighted to hear that our team was there to ensure this was a smooth and seamless process for you! Thank you!

May. 8th, 2024

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Verified Customer

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Baljinder

The customer service experience was excellent, with friendly and helpful representatives who quickly addressed my queries. The service was efficient, with no long delays, and the transition was smooth. I am satisfied with the overall service, and the billing process has been hassle-free. Summer bills were minimal, and although winter bills were slightly higher, the process was easy to understand and manage.

7 months ago

Reply from Sunrun

Thanks for your review, Baljinder! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Robert

I have never needed to contact customer service, so I cannot provide a rating for that. However, my experience with the sales team was excellent. They even helped me match paint for my house, resulting in a great look. The product has helped save on my electric bill, especially in the winter. Overall, I am extremely satisfied with the service and product.

7 months ago

Reply from Sunrun

Thanks for your review, Robert! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Douglas

I had a wonderful experience with the company from start to finish. The salespeople were helpful and friendly, and the installation team was careful and safe. They even took precautions to protect my property. The installation took about a day or two, and everything went smoothly. I am very happy with the outcome and would highly recommend this company. Working with them was easy and stress-free, and I am thrilled with the end result.

7 months ago

Reply from Sunrun

Douglas, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that our Sales and Installation Team were there to help you every step of the way! Thank you for helping us create a planet run by the sun. Thanks!

May. 8th, 2024

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Verified Customer

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Laurie

I had a great experience with Sun Run. They were punctual, professional, and took care of any issues that arose. The installation process was smooth, and they quickly addressed any damage. While I had some confusion with my utility, it wasn't their fault. I plan to contact them for advice. Overall, I'm pleased with their service and would recommend them.

7 months ago

Reply from Sunrun

Laurie, thank you for taking the time to share your experience with us! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. If you need to get in contact with a representative about any additional issues, please feel free to contact us at resolutions@sunrun.com. Thanks!

May. 8th, 2024

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Verified Customer

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Donnie

I can't provide a detailed answer as I haven't interacted with customer service since the unit was installed. However, I haven't encountered any problems so far, and I'm satisfied with the efficiency. I'm happy with how it's working, although I'm relatively new to this, so I can't offer a more in-depth review. Overall, my experience has been positive, and I appreciate the service provided.

7 months ago

Reply from Sunrun

We are so happy that you have not had any issues with your system, Donnie! If you ever need anything in the future, please don't hesitate to reach out. Thanks!

May. 8th, 2024

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Verified Customer

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Gail

Sun Run was incredibly helpful throughout the entire process, from answering all my questions promptly to keeping me informed every step of the way. They took care of all the permitting and installation without any input needed from me. I was pleasantly surprised by how much I saved on my electricity costs, especially during the hot desert summers when I rely heavily on air conditioning. Switching to Sun Run has been a hassle-free and cost-effective choice that I highly recommend.

7 months ago

Reply from Sunrun

Thanks for your review, Gail! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Kevin

My experience with Sun Run was extremely positive. The installation process was smooth and efficient, and the sales team was helpful. Going solar has been a great decision, eliminating my electricity bill. Sun Run accurately estimated the system size needed and it has worked perfectly since installation. I have had no issues in the past couple of years, and I am very satisfied with the outcome. Overall, I would highly recommend Sun Run for their excellent service and performance.

7 months ago

Reply from Sunrun

Thanks for your review, Kevin! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Maria

The customer service I experienced was exceptional. The staff handled my inquiries smoothly and efficiently, ensuring that all my needs were met. Their professionalism and attentiveness made me feel valued as a customer. I was impressed by the level of care and dedication they showed in addressing my concerns. Overall, my experience with the customer service was incredibly positive and left me feeling satisfied and well taken care of.

7 months ago

Reply from Sunrun

Thank you for taking the time to share your experience, Maria! We are overjoyed to learn that our representatives were attentive during the entire process and made your solar experience exceptional. Thank you for being a part of our Sunrun family.

May. 8th, 2024

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Verified Customer

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Karen

I had a wonderful experience with their customer service. The follow-through was exceptional, and I was thoroughly impressed by the level of care they provided. It was a seamless process from start to finish, and I highly recommend their services to anyone looking for top-notch customer support. Everyone should strive to provide this level of service.

7 months ago

Reply from Sunrun

Karen, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with our Customer Service. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Gerardo

The installation process went smoothly without any major issues, except for a minor setback due to a power outage. The technicians were efficient and completed everything in just one day, including installing a new panel. The only delay was waiting for the necessary permits. Overall, the system is working as advertised and I am satisfied with the service provided.

7 months ago

Reply from Sunrun

Gerardo, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!

May. 8th, 2024

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Verified Customer

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Lawrence

I had a positive experience with Sun Run during the installation of my solar panels. They were attentive throughout the process and resolved any issues promptly. The installation itself was quick and efficient, with the team completing it in just one day. The only hiccup was getting approval from the utility company, but that wasn't Sun Run's fault. Overall, I'm satisfied with the service and results.

7 months ago

Reply from Sunrun

Thanks for your review, Lawrence! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Renece

The customer service experience was disappointing due to excessive background noise and poor communication, likely stemming from outsourcing. While the product itself was satisfactory, the frustration of dealing with unclear communication and distracting background noise overshadowed the positive aspects. It's crucial for customer service to be clear, direct, and free from distractions to ensure a positive experience for customers.

7 months ago

Reply from Sunrun

Renece, we are truly saddened to hear that you are not getting the assistance you need, and for that, we sincerely apologize. We would be more than happy to address any questions or concerns you are having. Please send a message to resolutions@sunrun.com with your service address so we can get a better idea of how we can help turn your experience around. Thanks!

May. 8th, 2024

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Verified Customer

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Walter

I've had Sun Run for several years now and it has consistently produced more power than I've needed. When I had an issue, they promptly replaced the parts. The installation was smooth, taking only 2 days with a great crew who were respectful. I highly recommend Sun Run to anyone interested in solar energy. Their leasing option works really well, and the product is outstanding.

7 months ago

Reply from Sunrun

Hey Walter! We are happy to hear that the Installation was seamless and we appreciate your feedback during this process. Thanks for doing your part by helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Tobias50

I had a fantastic experience with the team. They were incredibly responsive and professional, putting everything in place efficiently. The crew, especially Dave, was outstanding and took great pride in their work. Their positive attitude and helpfulness made the whole process smooth and stress-free. I have no complaints and would highly recommend their services.

7 months ago

Reply from Sunrun

We're delighted to hear that your representative, Dave, made such a meaningful impact on your solar journey and helped make it stress-free for you. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks, Tobias50.

May. 8th, 2024

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Verified Customer

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Louis Moreno

Paul with Sunrun and his team did a fantastic job. The customer support is top notch.

2 weeks ago

Reply from Sunrun

We are so happy to hear that your representative, Louis, played such a crucial role in guiding you through your solar experience. Your feedback is invaluable to us, and we appreciate you taking the time to share your story with others. Having you as part of the Sunrun family brings us immense joy.

Dec. 5th, 2024

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Verified Customer

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Margery Fernald

Ben is outstanding. He is intelligent and follows through on what he says he is going to do.

3 weeks ago

Reply from Sunrun

Your positive feedback is like a ray of sunshine to us Margery, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Nov. 26th, 2024

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Verified Customer

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Rejive George

I had very good experience working with Zade. He explained the whole process and made me confident.

1 month ago

Reply from Sunrun

Thank you so much for sharing your positive experience, Rejive! We’re delighted to hear that Zade, your representative, was able to address all your questions and made the process easy for you! Thanks for choosing us as your solar provider.

Nov. 21st, 2024

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Verified Customer

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Karin Heckethorn

Sunrun had roofers reroof my dwelling so that it was compliant with building codes and ready for solar panels.

1 month ago

Reply from Sunrun

Thanks for your review, Karin! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 15th, 2024

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Verified Customer

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John Bundy

How quick and professional the entire team was, from sales to workers! They were all very knowledgeable and neat!

1 month ago

Reply from Sunrun

John, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Nov. 13th, 2024

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Verified Customer

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Cathy

I have had a great experience over the 9 years I have been with Sunrun, their customer service reps are always helpful.

1 month ago

Reply from Sunrun

Cathy, thank you so much your review and thank you for being apart of the Sunrun family for nine years! We are so happy to hear you are enjoying your solar experience with us!

Nov. 6th, 2024

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Verified Customer

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Brenda Mirelesjacinto

I have panels that were installed a few years ago and I’ve been happy with Sunrun. I may get more.

1 month ago

Reply from Sunrun

We're thrilled you had a good experience, Brenda! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 29th, 2024

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Verified Customer

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Bryce

I had a great experience overall; everything went very well, and the team did an excellent job cleaning up. However, I've faced challenges with communication since my representative was transferred and then discharged. I've been working with Jabell, who has been incredibly helpful, but I'm left unsure about who to contact next.

2 months ago

Reply from Sunrun

Hello Bryce, thank you for taking the time to share your experience with us. We are so sorry that you feel like you have been passed around to so many departments and our team would be happy to help answer any questions you have. In order for us to look into your account, please send your contact information and service address to resolutions@sunrun.com. Thanks!

Oct. 11th, 2024

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Verified Customer

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Steven

I had a great experience with the service. Everything went smoothly without any issues, and I've been very happy with my choice. Highly recommend!

2 months ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun, Steven! We are so happy to hear that everything went smoothly for you.

Oct. 11th, 2024

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