Sunrun: Read 2,935 User Reviews From Real Homeowners

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Verified Customer

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Josephine

Well my summer ended early this year. I got a very large electric bill for August and a regular bill for September. I guess 0 electric bills are over

1 month ago

Reply from Sunrun

Hello Josephine,

My name is Aulana, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided. In order to look into this further, can you please provide me with your service address?

Thank You,
Aulana

Sep. 14th, 2024

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Verified Customer

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Harry

Installation was quick and smooth, but the customer service and billing are absolutely terrible. Fixing issues with the solar system has been a nightmare. I'm really frustrated and can't wait to switch providers. I hope they go out of business so I can leave them sooner.

1 month ago

Reply from Sunrun

Hello Harry,

My name is Aulana, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. Can you please provide me with your service address so we can locate your account and request an Expert to assist you?

Thank You,
Aulana

Sep. 14th, 2024

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Verified Customer

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Carol

Installation went smoothly, but customer service and billing are terrible. I'm frustrated with the high monthly costs and minimal savings from the solar system. Overall, I feel like I'm paying more than before and can't wait to switch providers.

1 month ago

Reply from Sunrun

Thank you for bringing this to our attention, Carol. Sincere apologies for not providing you with a positive experience. We'd be happy to look into this for you and we will be sending you a private message requesting additional account information so that we can assign a Specialist to assist you directly.

Sep. 14th, 2024

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Verified Customer

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Sarah Walker

The sales representative was very professional and knowledgeable. It was a pleasant experience. Would highly recommend.

2 months ago

Reply from Sunrun

Your review brightened our day, Sarah!Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Aug. 15th, 2024

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Verified Customer

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Jennifer Deshazer

The team that is working with me to help not only better the environment but helping me every step of the way to my solar needs

2 months ago

Reply from Sunrun

This is awesome, Jennifer! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 10th, 2024

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Nachatar Sahota

The system is working excellent. We are enjoying the power from the system since last three years now. It's saving us thousands of dollars. No power lost during the Helene hurricane. Just amazing system.

1 month ago

Reply from Sunrun

Thanks for your review, Nachatar! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 3rd, 2024

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Khirvi Rigunay Antioch, CA

They are very diligent and efficient. They are knowledgeable and respectful of my property. They will communicate every detail of the stages of installing my solar to city inspection.

1 month ago

Reply from Sunrun

Thanks for your review, Khirvi! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Sep. 24th, 2024

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Verified Customer

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Pete

The technicians were efficient and knowledgeable, taking care of everything promptly when they had the necessary parts. The process went smoothly, but I do wish they had better resources for parts.

3 months ago

Reply from Sunrun

Thank you for sharing your experience with others, Pete! We are happy to hear that the entire process went smoothly and appreciate your feedback regarding our equipment. Thanks!

Jul. 20th, 2024

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Verified Customer

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Shirley Oferrall Tracy, CA

I had a bad experience with SunRun. A rep set up an appointment, but no one showed up or called. When I contacted SunRun, they claimed there was no appointment. Wasted a day off work for nothing. Disappointing service.

3 months ago

Reply from Sunrun

Shirley, we are so sorry to hear that your representative was a no-call no-show. Your frustration is completely understandable and our team would like to speak with you further about your concerns. Please send a message to resolutions@sunrun.com with your service address so we can confirm your account. Thank you!

Jul. 23rd, 2024

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Verified Customer

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Anonymous

I had some billing issues 8 years ago, so I can't rate the customer service experience fully. It was good for what happened. Communication problems due to internet connections. Overall, it was fine.

3 months ago

Reply from Sunrun

We appreciate you taking the time to reach out to us. We are very sorry to hear that you previously had an issue with your billing and for that, we sincerely apologize. If there is anything you need assistance with, please send your service address to resolutions@sunrun.com. Thanks so much!

Jul. 23rd, 2024

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Verified Customer

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Wayne

The process went fairly smoothly, except for some issues with the service hookup that took a few months. Overall, I'm all set and satisfied with the service. Thank you.

3 months ago

Reply from Sunrun

Thanks for your review, Wayne! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Cynthia

I contacted the company for a service tech to check my solar panel's energy production, but it took 3 months to get a response. Customer service was disappointing, with delays and runarounds when seeking help. Despite this, the team that worked on my service, installation, and sales were excellent. Overall, great service from the technicians, but customer service needs improvement.

3 months ago

Reply from Sunrun

Cynthia, we appreciate you taking the time to share your feedback. Let me start by saying we are so sorry to hear that it took longer than expected to get a technician out to your property. If you are still experiencing issues please send a message to resolutions@sunrun.com with your service address so we can assist you further. Thanks!

Jul. 23rd, 2024

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Verified Customer

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Bruce Saavedra

The field consultant Amber, was incredibly professional, very knowledgeable, very helpful and most of all extremely polite and personable. The packages they offer can accommodate just about anyone’s needs. I would highly recommend Sunrun if you are considering installing solar. You can’t possibly go wrong!

2 months ago

Reply from Sunrun

Bruce, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience working with Amber. Thank you for helping us create a planet run by the sun!

Aug. 8th, 2024

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Verified Customer

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Terry Ehlers

Installation was skillful and efficient.

1 week ago

Reply from Sunrun

Thank you for sharing your experience, Terry! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Oct. 23rd, 2024

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Verified Customer

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Jean

I was incredibly impressed with the customer service provided by this company. They were quick, professional, and did a great job. What really stood out to me was that they followed up with me even years later to make sure everything was still going well. Overall, I highly recommend this fantastic company.

5 months ago

Reply from Sunrun

This makes us so happy, Jean! Thank you so much for being part of our Sunrun family!

May. 8th, 2024

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Verified Customer

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GB

Customer service was excellent, addressing all my concerns promptly. They resolved all issues efficiently, ensuring a smooth experience. Since installation, the product has been running flawlessly without any problems. Highly satisfied with the service and performance.

5 months ago

Reply from Sunrun

Thanks for your review, GB! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Gilbert

So far, my experience has been excellent. Any issue I've had was responded to in a timely manner. I had some questions, but overall, I couldn't be happier. I'm saving money, which is great. The service was good, and I was satisfied with the effort put in. Overall, it's been a positive experience, and I'm content with it.

5 months ago

Reply from Sunrun

Thanks for your review, Gilbert! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Nivan

I had a great experience with the company. They were responsive, professional, and took care of my needs. The tile work on the roof was done promptly and well. Although there is a slight delay with the interior work, I'm not in a rush. Overall, they have been responsive to my concerns and saved me money. I'm satisfied with their service.

5 months ago

Reply from Sunrun

Thanks for your review, Nivan! We're glad you've had a good experience with us! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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David

The installation process went smoothly overall, with the only hiccup being a few roof tiles accidentally broken. SunRun promptly replaced them without any additional charges. I appreciated their professional follow-through and the customer service provided throughout the entire experience.

5 months ago

Reply from Sunrun

Your review brightened our day, David! Thanks for taking the time to share your experience. We're happy to hear we were able to promptly fix the tiles. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 8th, 2024

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Verified Customer

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Judith

I am an elderly lady reflecting on a past experience where everything seemed to go smoothly. It was a few years ago, and my memory is fuzzy as my husband was more involved. The service appeared to be running smoothly, as scheduled, and as promised. Overall, I have no complaints and everything went as expected. Thank you for a satisfactory experience.

5 months ago

Reply from Sunrun

We're thrilled you had a good experience, Judith! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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David

The communication throughout the process was excellent, and the work was completed efficiently. The installation team from SunRun was responsive and kept me informed. Everything went according to plan without any hiccups. Overall, I am extremely satisfied with the outcome and the service provided.

5 months ago

Reply from Sunrun

We're thrilled you had a good experience, David! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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John

I have had a positive experience with the service so far. The technicians were efficient, clean, and the job went smoothly. Communication has been minimal, but I haven't encountered any problems. Overall, I am satisfied with the service provided.

5 months ago

Reply from Sunrun

We're thrilled you are having a good experience, John! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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David

Overall, my experience with SunRun has been a mix of positives and negatives. While the initial service and maintenance of the solar equipment have been satisfactory, the customer service in terms of follow-up and responsiveness has been lacking. Despite this, the 20-year lease with output guarantees has provided peace of mind and overall satisfaction with the system's performance. The true-up at the end of the year has also been minimal, which is a plus.

5 months ago

Reply from Sunrun

Thank you for your review and thank you for sharing your experience, David. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to escalate your concerns. Thank you for choosing us as your solar provider!

May. 8th, 2024

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Verified Customer

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Staci

I had a great experience with the company. The salesman, Ben, was very informative and helpful in setting me up with solar panels that eliminated my PGE bill. The process went smoothly, and I appreciated the quick response and attentiveness to any questions or follow-ups. Overall, I am satisfied with the service provided.

5 months ago

Reply from Sunrun

Thanks for your review, Staci! We're so happy to hear that you're saving money with solar power. Our goal is to make solar power an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Edward

I always have a positive experience with them - friendly, professional, and effective in solving any issues. The installation was smooth, crew was friendly and efficient, keeping me informed throughout. However, I'm struggling to get my app working and could use some tech support.

5 months ago

Reply from Sunrun

This is awesome, Edward! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience.
Regarding your app, we'd be more than happy to help! Please email us at socialmedia@sunrun.com with your name, service address, and issues so we can resolve them!

May. 8th, 2024

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Verified Customer

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Robert

I had a minor issue with my inverter during COVID, but overall, the process was smooth. Initially, there was a miscalculation on the number of panels needed, but that was rectified later. My electric bill reduced significantly after adding more panels. The overall experience was positive, and I am satisfied with the outcome.

5 months ago

Reply from Sunrun

Thanks for your review, Robert! We're so happy to hear that you're saving money with solar. We aim to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Anonymous

I had a fantastic experience with their customer service team - they were incredibly responsive and attentive to my needs. Everything went smoothly from start to finish, and I couldn't be happier with the outcome. Yes, I would highly recommend their services to anyone in need of assistance.

5 months ago

Reply from Sunrun

Your review brightened our day! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 8th, 2024

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Verified Customer

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Mike

The system I purchased has performed exactly as promised by the salesperson. The installation process was smooth, although it took some time to get approval from PGE. Overall, I am extremely satisfied with the system and it has met all my expectations. I couldn't ask for more in terms of performance and reliability.

5 months ago

Reply from Sunrun

Thanks for your review, Mike! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Rose

The experience was fantastic. The salesmen were incredibly personable, friendly, and knowledgeable. They made the process smooth and enjoyable. My husband and I were impressed by their professionalism and expertise. Overall, they were great guys to work with, and we highly recommend them.

5 months ago

Reply from Sunrun

Rose, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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David

I am extremely satisfied with the service provided by this company. The work they did for me was perfect, and I am very pleased with the outcome. I have never encountered any issues while doing business with them, and I hope more people choose to work with them in the future. Overall, I highly recommend their services.

5 months ago

Reply from Sunrun

Thanks for your review, David! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Anonymous

I recently tried this product and found it to be quite satisfactory. The interactions were smooth and efficient, with no particular issues to note. Overall, I had a positive experience and would recommend it to others without hesitation.

5 months ago

Reply from Sunrun

Thanks for your review! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Terri

I had a great experience with the service. The bill was reduced significantly without any issues. The process was smooth, with James being very helpful and answering all our questions. The installation was completed quickly and efficiently. Overall, I am very satisfied with the service provided.

5 months ago

Reply from Sunrun

Thanks for your review, Terri! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Barbara

I was asked what rating I would give, and I must say it would be the highest. The service was exceptional, and the staff were incredibly polite. They were thorough in their work and ensured everything was done well. I appreciated the professionalism and efficiency displayed throughout my experience.

5 months ago

Reply from Sunrun

Thank you for sharing your positive experience with us, Barbara! We're delighted to hear that you found our service and staff excellent and that we were there every step of the way. Your satisfaction is our priority and we're glad to hear that you appreciate our professionalism and efficiency. Thank you!

May. 8th, 2024

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Verified Customer

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Gary

I recently had solar panels installed by SunRun on two of my houses in Arizona. The installation process went smoothly and quickly. However, I am still receiving high bills from Tucson Electric, so I can't say for sure if it was worth it. SunRun has moved out of Arizona, so I can't compare my bills to theirs. Overall, it seems like a good deal, but I would advise others to wait and see before making a decision based on my experience.

5 months ago

Reply from Sunrun

We are so sorry to hear this, Gary. We would love to review your system's performance and any other specific concerns you have, so that we can help get this resolved for you. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you. Thank you!

May. 8th, 2024

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Verified Customer

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Sheila

We've had great results with our solar service. The team was quick to fix any issues and installed everything efficiently. Our gas and electricity bills were significantly reduced thanks to the solar panels. The electric company was impressed with the results. Overall, we are very satisfied with the service provided.

5 months ago

Reply from Sunrun

Thank you for sharing such positive feedback, Sheila! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 8th, 2024

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Anonymous

I recently had a service done by this company and I must say, the experience was mostly positive despite some delays. The technicians were helpful and accommodating, making sure the job was completed to our satisfaction. Overall, we are pleased with the service they provided and appreciate their efforts to work with us every step of the way.

5 months ago

Reply from Sunrun

Thank you for taking the time to share your experience with us! We’re thrilled that our technicians were helpful and accommodating on your project. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

May. 8th, 2024

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Verified Customer

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Judith

I had a great experience with SunRun. Whenever we had questions, they were always available and on time. They explained everything clearly and followed through with no mess. I highly recommend them for their professionalism, respectfulness, and overall great service. It was a pleasure working with them.

5 months ago

Reply from Sunrun

Thank you for sharing your feedback, Judith! We are thrilled to hear that we were able to help answer your questions in a timely manner. Thanks for helping us create a planet run by the sun.

May. 8th, 2024

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Verified Customer

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Stephen

I am extremely satisfied with the service provided as every time I reach out, the issue is promptly resolved. The process has been seamless and efficient, with no room for complaints. The overall experience has been top-notch and I highly recommend it.

5 months ago

Reply from Sunrun

We really appreciate you taking the time to share your feedback, Stephen! We are thrilled to hear that our team was able to resolve your concerns in a timely manner. Thank you so much for sharing your positive experience with others. Please feel free to reach out if you have any additional issues in the future. Thanks!

May. 8th, 2024

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Verified Customer

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Wilfred

I was highly satisfied with the services provided. Everything I asked for was done efficiently - from coordinating with the electricians and solar panel installation to tree removal. The team did a great job and cleaned up thoroughly. I also received a bonus as promised. Highly recommend their services.

5 months ago

Reply from Sunrun

We're thrilled you had a good experience, Wilfred! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Delbert

I had a fantastic experience with this service. Everything went smoothly without any problems. The process was quick and efficient, and the team did an exceptional job. I would highly recommend this to anyone looking for a reliable service. My overall experience was excellent, and I would definitely suggest it to others.

5 months ago

Reply from Sunrun

This is awesome, Delbert! Your positive feedback is like a ray of sunshine to us. Thanks for going solar with us!

May. 8th, 2024

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Verified Customer

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Saiid

I had a great experience with this service. Everything went smoothly without any issues. The staff took their time and knew what they were doing. The process took about a day, maybe a day and a half. Overall, I was very satisfied with the service.

5 months ago

Reply from Sunrun

We're thrilled you had a good experience, Saiid! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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Martin

I am currently facing issues with SunRun as they are refusing to expand my solar system. Despite the smooth installation process, I am disappointed that my contract prevents other companies from adding solar panels to my roof. This has left me feeling frustrated and limited in my options, creating a bind that I am unhappy about.

5 months ago

Reply from Sunrun

Thank you for sharing your experience, Martin. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

May. 8th, 2024

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Verified Customer

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Manuel

I have had a positive experience with this service. Whenever there is an issue, they respond promptly and send someone to fix it. While we did encounter some problems, they were able to resolve them satisfactorily. Overall, I am satisfied with their service.

5 months ago

Reply from Sunrun

We really appreciate you taking the time to share your feedback, Manuel! We are thrilled to hear that our team was able to resolve your concerns in a timely manner. Thank you so much for sharing your positive experience with others. Please feel free to reach out if you have any additional issues in the future. Thanks!

May. 8th, 2024

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Verified Customer

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George

I had a great experience with the customer service team. They were prompt, efficient, and professional in setting everything up. The salesman was helpful, and the unit has been working smoothly for over a year with no issues. Overall, I am very satisfied with the service provided.

5 months ago

Reply from Sunrun

Hi there, George! We are thrilled to hear that you had such a positive interaction with our Customer Service Team. It brings us joy to hear that they were prompt and responsive to all your needs. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

May. 8th, 2024

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Verified Customer

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William

I am extremely satisfied with the service provided by the company. They are always prompt in answering any questions I have and keep me updated on the progress. The installation process was quick and efficient, even with a metal roof. I highly recommend them to anyone considering solar power for their home.

5 months ago

Reply from Sunrun

William, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

May. 8th, 2024

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Verified Customer

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William

I had a great experience with Sun Run's customer service. The representatives were friendly and provided good service. The installation process was smooth and completed in a day. Overall, my experience with Sun Run has been positive and I am satisfied with their work.

5 months ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, William! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

May. 8th, 2024

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Verified Customer

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Jose Ojeda

The customer service at Sun Run was very good and responsive when I reached out. While I had some concerns about subcontractors, overall I am satisfied with their service. The communication was clear, and I found them to be very responsive. I am pretty well satisfied with the service provided by Sun Run.

5 months ago

Reply from Sunrun

Your review brightened our day, Jose! Thanks for taking the time to share your experience, and we're so happy that our Customer Care Team was responsive and attentive during this process. Thank you for being part of our Sunrun family!

May. 8th, 2024

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Verified Customer

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Elizabeth

I had a bit of trouble during the process, but overall, I would say it went fine. The customer service representative was polite and helpful, although there were a few moments of confusion. In the end, my issue was resolved satisfactorily. I appreciate the assistance and would consider using this service again in the future.

5 months ago

Reply from Sunrun

Thank you for sharing your experience and thank you for your review, Elizabeth. We are happy to hear you had an overall good experience and thank you for helping us create a planet run by the Sun!

May. 8th, 2024

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Verified Customer

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Kevin

The customer service was receptive, although I had to contact them multiple times for the same issue. The installation process was smooth, with neat and courteous technicians. However, there were discrepancies in the system's performance compared to what was promised in the contract. Despite assurances of rebates for underperformance, I did not receive them over several years. Overall, the experience was mixed due to inconsistent system output and unfulfilled promises.

5 months ago

Reply from Sunrun

Thank you for sharing your story, Kevin. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

May. 8th, 2024

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Verified Customer

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Irina

I have been quite satisfied with my experience so far with Sun Run. Everything has been very smooth and I have encountered no issues. Overall, I am pleased with the service and would recommend it to others looking for a reliable option.

5 months ago

Reply from Sunrun

Irina, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!

May. 8th, 2024

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