Sunrun: Read 3,250 User Reviews From Real Homeowners

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Verified Customer

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Frank

The installation process was seamless and well-executed, with all piping neatly placed in the attic. Overall, my experience has been positive, and my electric bill has remained low, indicating that the system is working effectively. I’m satisfied with the service provided.

6 months ago

Reply from Sunrun

We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Frank! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.

Sep. 14th, 2024

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Verified Customer

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Walter

I had a great experience with Sunrun. The installation process was smooth, with timely arrivals and clear communication. They kept in touch throughout, ensuring I felt supported and informed. Unlike other companies, I had a dedicated contact who provided updates and feedback. Overall, a very positive experience!

6 months ago

Reply from Sunrun

We're thrilled you had a good experience, Walter! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 14th, 2024

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Verified Customer

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Lashawn

I had a great experience with Sunrun. The installation was smooth, and the team was communicative, answering all my questions. However, I'm not satisfied with my savings; my bills remain high despite the solar setup. Overall, their customer service was excellent, with regular check-ins and updates.

6 months ago

Reply from Sunrun

This is awesome, Lashawn! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 14th, 2024

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Verified Customer

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Jayne

I had a fantastic experience with SunRun! The installation process was incredibly quick and smooth, making it hassle-free. Additionally, the team was a pleasure to work with throughout the entire process. I highly recommend their services to anyone considering solar energy.

6 months ago

Reply from Sunrun

We're thrilled you had a good experience, Jayne! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 14th, 2024

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Verified Customer

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Paul Puhr

I felt that the entire Sunrun Team did a fantastic job of working with me through the process. I think the installation crew helped me understand what they did and why - very professional. I really recommend Sunrun when you're ready to step up and make a difference.

6 months ago

Reply from Sunrun

We're thrilled you had a good experience, Paul! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 9th, 2024

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Verified Customer

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Monique Whitney

I’ve had such a great experience with the process of upgrading my solar system. I was impressed with the level of details that were provided for the various options. Rebecca was very knowledgeable and patient. She demonstrated superb customer service. Kudos!

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, Monique! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 21st, 2024

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Verified Customer

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Reachelle Braxton

The experience with sun run was amazing from the conversation with Tim the sales person to the installers to Megan giving me a call to make sure everything is good! We were sold on getting the solar panels out there. It was explained to us how it works in the benefit.

7 months ago

Reply from Sunrun

We're delighted to hear that your representative, Tim, Megan and our team made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks, Reachelle!

Aug. 15th, 2024

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Verified Customer

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Duane Chase

The sunrun team has been a joy to work with. They take care of all paperwork associated with permitting. They’re also very timely when responding to questions I have. I recommend dealing with Zack mistook and the sunrun team for all your solar system needs.

7 months ago

Reply from Sunrun

We're thrilled you had a good experience, Duane! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 13th, 2024

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Verified Customer

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Marco Vargas

I would highly recommend Sunrun soler panels but most of all the professional service, the sales representative Hisham M. went out of his way to help me make sure things went smoothly and have the best price. I will recommend to my family and friends.

7 months ago

Reply from Sunrun

Marco, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Hisham was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!

Aug. 9th, 2024

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Verified Customer

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Tim

I recently had a solar panel installation and I must say, it's a solid 5-star experience. I've never had any issues, and it was quick and easy. The benefits of saving on energy costs just make perfect sense. I wonder why more people don't have it all the time. Highly recommend!

8 months ago

Reply from Sunrun

Thanks for your review, Tim! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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James

The installation process was mostly smooth, earning a 4-star rating from me. However, there was a hiccup when additional panels were being installed due to a delay in getting the necessary parts. This setback prolonged the process and was frustrating. Overall, aside from this issue, everything else was satisfactory.

8 months ago

Reply from Sunrun

We're thrilled you had an overall good experience and apologies for the setback, James! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 23rd, 2024

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Verified Customer

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William

I recently had a solar system installed by this company and I would rate my experience as a 5 out of 5. The installation team did a great job and was efficient in getting everything set up. However, I would appreciate more frequent check-ins to ensure everything is running smoothly.

8 months ago

Reply from Sunrun

Thank you for sharing your positive experience with us, William! We're delighted to hear that our team was there to ensure this was a smooth and seamless process for you! Thank you!

Jul. 20th, 2024

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Verified Customer

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Michael

I had a great experience with the solar company. The team was responsive, professional, and knowledgeable. Every question I had was answered promptly, making the process smooth. I was pleased with the results and would highly recommend their services.

8 months ago

Reply from Sunrun

Thanks for your review, Michael! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Freya

The customer service from this solar company has been exceptional. They were very prompt in responding and inspecting the site. The installation process was incredibly smooth, completed in just half a day after I had a new roof put in. Overall, I am extremely satisfied with their service and efficiency.

8 months ago

Reply from Sunrun

Thank you for sharing your positive experience with us, Freya! We're delighted to hear that you found our service and staff excellent and that we were there every step of the way. Your satisfaction is our priority and we're glad to hear that you appreciate our professionalism and efficiency. Thank you!

Jul. 20th, 2024

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Verified Customer

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Albert

I haven't had to call Sunrun because nothing's gone wrong. I'd rate them a 5 due to a glitch during installation, but they fixed it amazingly. The process took about 9 months, with stages well-communicated. Sunrun took good care of me, which is why I love them. It was a smooth process overall.

8 months ago

Reply from Sunrun

Hello Albert! We appreciate you taking the time to share your positive experience. We appreciate your feedback and hope you enjoy the benefits of solar for years to come. Thanks!

Jul. 20th, 2024

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Verified Customer

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Anonymous

The customer service has been responsive to my calls, and the installation process went smoothly without any issues. However, I would prefer to receive more hard copy mail rather than just emails. Overall, I am satisfied with the service provided.

8 months ago

Reply from Sunrun

Thanks for your review! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Raylene

I recently purchased solar panels from SunRun and have had minimal contact since. The salespeople were pleasant, but we faced a delay due to APS not removing their panels. This wasn't SunRun's fault. Overall, I haven't had much interaction post-purchase, but initial impressions were positive.

8 months ago

Reply from Sunrun

We're thrilled you had a good experience, Raylene! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 22nd, 2024

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Verified Customer

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Phyllis

I would rate my experience with this solar company full stars because everything works perfectly, and I have never had to call for any issues. They delivered on all their promises. I am completely satisfied with the service. I have no complaints at all.

8 months ago

Reply from Sunrun

Hi there, Phyllis! We are thrilled to hear that you had such a positive experience with our company. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

Jul. 20th, 2024

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Verified Customer

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David

I was pleased with the service from Sunrun. However, I'm disappointed that they don't work with my ATS company in Arizona, causing a 24% increase in rates. Despite having 32 panels on my roof, I don't see the expected savings. When I reached out to my rep for an explanation, I never received a response. Overall, a bit disappointed with the lack of communication and the increased costs.

8 months ago

Reply from Sunrun

Thank you for sharing your experience, David. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Jul. 23rd, 2024

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Verified Customer

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David

I would rate my experience with the solar company a 5 out of 5. I encountered an issue which was promptly and efficiently resolved by their team. The installation process was smooth, and the system is now up and running perfectly. Overall, I am satisfied with their service and happy with the outcome.

8 months ago

Reply from Sunrun

David, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 23rd, 2024

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Verified Customer

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Rochelle

I had a great experience with this solar company. I rated them highly because I could make monthly payments without putting money down. The work was finished in one day, inspected the next, and everything was turned on without any worries or problems. I'm leasing the panels but wish I could own them. Overall, a smooth and worry-free process.

8 months ago

Reply from Sunrun

Thanks for your review, Rochelle! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Carolyne

I contacted the company regarding an issue and was assured a callback within 48 hours, but had to follow up after 5 days. The referral process could be improved. I referred a neighbor who was told to wait for inspection, despite already having it done. There seems to be miscommunication. Overall, the customer service needs to be more efficient and better coordinated to avoid such issues.

8 months ago

Reply from Sunrun

Hi Carolyne, thank you for providing your feedback regarding the referral process. We want to do everything we can to make this process easy for our valued customers. If you are in need of assistance, kindly send a message to resolutions@sunrun.com. Thanks so much!

Jul. 23rd, 2024

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Verified Customer

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Joyce

I recently had solar panels installed by this company and I couldn't be happier with the service and results. Everything went smoothly and the installation was great. I have no complaints at all, it was a positive experience overall.

8 months ago

Reply from Sunrun

Joyce, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Susan

I would rate my experience with customer service as a great one. I haven't needed to reach out for a while, but the service was efficient. Our solar system has been installed for years without any issues. Overall, we are satisfied with the performance over the years.

8 months ago

Reply from Sunrun

We're thrilled you had a good experience, Susan! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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William

I've had my solar system for about 5 years now and it's been working flawlessly, saving me a ton of money. The installation was quick, neat, and efficient, definitely the best move I've made. After researching for 3-4 years, I finally decided on this company and I couldn't be happier. Highly recommend them for anyone looking to go solar!

8 months ago

Reply from Sunrun

Thanks for your review, William! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Harry

I recently had a positive experience with the customer service at your company. The staff was professional and the work was done correctly. However, I encountered an issue with the payment date, as I prefer to make payments closer to the end of the month. Despite requesting a change to a later date, I still faced double payments. The process was confusing and I did not understand why the change couldn't be made as promised.

8 months ago

Reply from Sunrun

We appreciate you bringing this to our attention, Harry. Our team would be more than happy to look into this payment issue for you to help turn your experience around. Please be on the lookout for a private message requesting additional account information. Thank you!

Jul. 23rd, 2024

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Verified Customer

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Eddie

I recently had the solar service done and it was great. The process was smooth and efficient. The team did a fantastic job and I am very happy with the results. I would highly recommend this company for anyone looking to go solar. Keep up the good work!

8 months ago

Reply from Sunrun

Thank you so much for your kind words, Eddie. We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!

Jul. 20th, 2024

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Verified Customer

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Daniel

Overall, my experience with this solar company has been positive. The issues I encountered were resolved promptly, and the installation process was quick and efficient, taking only a couple of days. I am satisfied with the service provided.

8 months ago

Reply from Sunrun

Hello Daniel, we are thrilled to hear that your issues were solved in a timely manner! We truly appreciate you taking the time to share your experience!

Jul. 20th, 2024

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Verified Customer

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Kathy

I am very satisfied with the service provided by this solar company. I have not encountered any problems that they were unable to solve. I had the system installed when they were still Vivint, not SunRun. The company offers excellent service and I highly recommend them.

8 months ago

Reply from Sunrun

Your review brightened our day, Kathy! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jul. 20th, 2024

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Verified Customer

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Joyce

I would rate the solar system as full stars because we've had it for about a year and it's been working well. The installation went smoothly without any issues. We're still adjusting to reading the bills and understanding the true-ups, but overall, we're satisfied with the performance of the units.

8 months ago

Reply from Sunrun

Thanks for your review, Joyce! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Anonymous

I had a great experience with the solar company. The installation of the panel was quick and they left no mess behind. Everything went smoothly, and I am very satisfied with the service provided. Highly recommend this company for solar panel installation.

8 months ago

Reply from Sunrun

Thank you for taking the time to share your experience with us! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jul. 20th, 2024

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Verified Customer

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Danny

The installation of our solar panels from Sunrun was excellent. The representative who sold us the equipment was knowledgeable and helpful. The service we have received has been top-notch. Overall, we are extremely satisfied with our experience with Sunrun and would highly recommend them to anyone looking to go solar.

8 months ago

Reply from Sunrun

We're delighted to hear that your representative, was a huge help with learning more about going solar and was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Jul. 20th, 2024

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Verified Customer

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Escolastica

The installation process was fantastic, although I wish I could have more panels installed to further reduce my bill. The electrician was excellent and we bonded over our shared knowledge. The installers did a great job and even pointed out a roof issue that I promptly fixed. Their professionalism and courtesy were much appreciated.

8 months ago

Reply from Sunrun

Thanks for your review, Escolastica! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Gene

I had a great experience with my solar panel installation. Although there was a minor delay due to missing parts, everything else went smoothly. The roofing company praised the installation quality, and when I had a slight leak, the service team was quick to respond and fix it without any hassle. Overall, I'm very satisfied!

8 months ago Edited July 17, 2024

Reply from Sunrun

Gene, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Anthony

I am extremely satisfied with the customer service provided by this solar company. The process was efficient and hassle-free. The solar panel installation has significantly reduced my electricity costs, saving me a substantial amount of money. Overall, I highly recommend this company for their excellent service and cost-effective solar solutions.

8 months ago

Reply from Sunrun

Thanks for your review, Anthony! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Malinda

I recently had a solar installation done by this company and I would rate my experience about a 2 out of 5. The installation process itself went well, but unfortunately, I was very disappointed with the customer service. The representatives were unhelpful and seemed disinterested in addressing my concerns. Overall, I would not recommend this company due to their poor customer service.

8 months ago

Reply from Sunrun

Thank you for taking the time to share your experience, Malinda. We are so sorry to hear that you are not satisfied with our Customer Service and our team would love to speak with you further about your concerns. If you are experiencing any issues, please send your service address to resolutions@sunrun.com so we can help you further. Thank you!

Jul. 20th, 2024

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Verified Customer

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Marianne

I recently had a smooth and quick experience with the customer service at this solar company. I didn't have to use it often, but when I did, it was efficient and resolved my issues promptly. Overall, I am satisfied with the service provided.

8 months ago

Reply from Sunrun

Thanks for your review, Marianne! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Frank

I am extremely satisfied with the solar system I purchased. It's a reliable and invaluable alternative with its battery backup during power outages. The installation process was seamless, with the company delivering on all promises made in terms of timing and service. Overall, I highly recommend Sunrun for its exceptional product and service.

8 months ago

Reply from Sunrun

We're thrilled you had a good experience, Frank! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Anonymous

I recently had solar panels installed by a company, and I give them a 5-star rating because they delivered on their promises. The installation process was straightforward, with the team showing up as scheduled and completing the job efficiently. While I didn't use Sunrun specifically, I recommend looking into solar panel options for your home.

8 months ago

Reply from Sunrun

Thank you for sharing your experience! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Jul. 20th, 2024

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Verified Customer

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Judith

I recently had a solar panel installation done by this company and I must say, it was a very smooth process from start to finish. The team was professional, efficient, and knowledgeable. The panels are working great and I'm already seeing a decrease in my energy bills. Overall, I highly recommend this company for anyone looking to go solar.

8 months ago

Reply from Sunrun

Thanks for your review, Judith! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Sean

Our experience with the solar company has been excellent. Our account executive has been incredibly knowledgeable and helpful throughout the process. We have not encountered any issues and found everything to be easy. Overall, we are very satisfied with the service provided.

8 months ago

Reply from Sunrun

Sean, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 23rd, 2024

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Verified Customer

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Tiffany

It was very helpful and personalized, with detailed information and data. Everything went smoothly even though I wasn't home. Our representative, Jeff, was fantastic and made the process easy. I highly recommend their services.

8 months ago

Reply from Sunrun

Tiffany, your feedback is truly valuable to us. We are overjoyed to learn that Jeff, our representative, made your solar experience exceptional. Thank you for being part of our Sunrun family.

Jul. 20th, 2024

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Verified Customer

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Pam

So far, my experience with the solar system has been smooth. Whenever I've had issues, I received prompt assistance. The installation was done by Vivint, not the company I'm reviewing, and later acquired by SunRun. As long as the bills remain affordable, I'm satisfied with the service.

8 months ago

Reply from Sunrun

Your review brightened our day, Pam! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jul. 20th, 2024

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Verified Customer

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Mary

Everything was just fine and very well done. I even inquired about a referral program because I was impressed and would like to recommend them to others. The representative confirmed they have a program, so I'll definitely be referring someone. Overall, I thought the company did a really good job.

8 months ago

Reply from Sunrun

Thanks for your review, Mary! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 23rd, 2024

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Verified Customer

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Sherwood

I recently had a solar panel installation and it has been a fantastic experience. The process was quick, efficient, and the system is working perfectly. I am extremely satisfied with the performance as it has significantly reduced my electric bill. I would highly recommend this service to others looking to save on energy costs.

8 months ago

Reply from Sunrun

Thanks for your review, Sherwood! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Anonymous

I appreciate how responsive they were throughout the process, despite some delays with the electric company. The price was fair and installation was quick, completed in just one day. Overall, I've had a positive experience with their service.

8 months ago

Reply from Sunrun

We're thrilled you had a good experience! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 23rd, 2024

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Verified Customer

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Claudia

I had an excellent experience with the solar company. They were quick to respond to any issues and the installation process was extremely smooth. The panel has been working well since 2019 and they made sure to clean up any debris after installation. Overall, everything has been 100% positive and I highly recommend them.

8 months ago

Reply from Sunrun

Claudia, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Donald

I've had a great experience with SunRun! I've had 31 panels on my second home in Arizona for 4 years now, and I've never received an electric bill. The process has been smooth, and I trust that if any issues were to arise, they would be taken care of promptly. Highly recommend SunRun for solar energy solutions!

8 months ago

Reply from Sunrun

Thanks for your review, Donald! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 20th, 2024

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Verified Customer

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Scott

I have never had any issues with the solar company. They have always been cooperative and responsive whenever we needed them to come out. The installation process went smoothly and we are very satisfied with the solar panels. Overall, we are happy with the service and the product they provided.

8 months ago

Reply from Sunrun

Thank you for sharing your experience, Scott! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

Jul. 20th, 2024

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Verified Customer

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Jimmie

I've had my solar panels for 5 years now and I've never had any issues. The installation process was smooth and my energy bills have remained low. I've experienced no outages and I'm completely satisfied with the performance of my solar system. Highly recommend!

8 months ago

Reply from Sunrun

This is awesome, Jimmie! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Jul. 20th, 2024

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