Sunrun: Read 3,383 User Reviews From Real Homeowners

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Verified Customer

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Michael Klahn

Friendly, professional service, completed in one day.

3 weeks ago

Reply from Sunrun

Michael, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jun. 27th, 2025

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Verified Customer

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Elva Magallon

They were very good and always communicate

4 weeks ago

Reply from Sunrun

We're thrilled you had a good experience, Elva! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 24th, 2025

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Verified Customer

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Jason Han

10/10 wouldn’t go with any other company

4 weeks ago

Reply from Sunrun

Thanks for your review, Jason! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jun. 24th, 2025

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Verified Customer

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Howard

It took longer than it should have, but to be fair, the LADWP isn't known for being fast or efficient. The required new power panel had to be changed, as well as the placement/layout of the solar panels, which could be blamed on the project manager or coordinator, but the various LADWP inspectors can also be blamed for not communicating these required changes MUCH FASTER! I tried to be fair and considerate that the COVID-19 pandemic wasn't over at the time, but this excuse only goes so far!

9 months ago

Reply from Sunrun

We truly appreciate you taking the time to share your experience, Howard. We are so sorry to hear that it took longer than expected to activate your system, and for that, we sincerely apologize. If you are experiencing any issues, please send your service address to resolutions@sunrun.com so we can help you further. Thanks!

Oct. 16th, 2024

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Verified Customer

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Ronald

I don’t know of any problems so I assume everything is going well.’ Last year my total electric bill was about $2.00. I won’t know how well it is performing until winter has come and gone. This is the time of year when my energy use is the highest.

9 months ago

Reply from Sunrun

We're thrilled you are having a good experience, Ronald! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 15th, 2024

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Verified Customer

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Nancy

I was really happy with Sun Run when they installed my solar, they made it so easy. They were very clear with all the details for me and everyone was great and it went so smoothly. I would highly recommend Sun Run to anyone looking to install solar on their home.

9 months ago

Reply from Sunrun

We're thrilled you had a good experience, Nancy! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Rick

I had a great experience with the installation team. They scheduled everything in advance and kept me informed throughout the process. The installation was completed in less than a day, and the team was professional and friendly. Overall, it was a smooth and efficient service!

9 months ago

Reply from Sunrun

Thank you so much for your kind words, Rick. We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!

Oct. 11th, 2024

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Verified Customer

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Robert

I had a great experience with the service. The team worked efficiently and completed the job on time without any issues. I highly recommend following the leasing approach we used, as it saved us a significant amount of money after selling our house. Overall, I'd suggest this to anyone looking for a smooth process.

9 months ago

Reply from Sunrun

Thanks so much for sharing, Robert! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!

Oct. 11th, 2024

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Verified Customer

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Anonymous

I recently had to sign paperwork for mandatory installations in our 55 and over community, which included options for buying or renting. While it was a necessary step, I appreciate that the process was straightforward. Overall, I have no further questions or concerns. Thank you!

9 months ago

Reply from Sunrun

Your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!

Oct. 11th, 2024

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Verified Customer

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Sumair

I had a great experience with the installation. The team arrived in the morning and finished by late afternoon, making the process very easy. My bill has been lower since, leaving me with extra money in my pocket. I appreciate the service and how smoothly everything went. Thank you!

9 months ago

Reply from Sunrun

Thanks for your review, Sumair! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Gwendolyn

I was initially excited about my solar installation, but the savings promised haven’t materialized. My bills are higher than expected, and I'm disappointed with the outcome. I'm considering removing the panels altogether. However, I was advised that solar can be beneficial for others, so maybe it's just my experience.

9 months ago

Reply from Sunrun

Hey there, Gwendolyn! We appreciate you taking the time to reach out to us. Typically monthly savings will vary depending on your usage patterns. No need to worry, our team is here to help you maximize on those savings. We will be sending you a private message requesting additional account information so we can verify your account. Thanks!

Oct. 11th, 2024

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Verified Customer

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Robert

I had a great experience with the installations, even during the winter weather. The team did an excellent job, and I'm thrilled with the results. My electric bill has noticeably decreased since the installations, and both have been functioning perfectly. Highly recommend their services!

9 months ago

Reply from Sunrun

Robert, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Oct. 11th, 2024

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Verified Customer

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Stanley

I had a great experience with the installation team. They were professional, knew their jobs well, and left the place clean. I received excellent service, and everything is working perfectly. I'm very happy with the overall service provided!

9 months ago

Reply from Sunrun

Your review brightened our day, Stanley! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Oct. 11th, 2024

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Verified Customer

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Robert

I was impressed by the thorough process of the installation on my property. I received updates at every step, which made me feel informed and engaged. Plus, I’m thrilled that everything has gone smoothly without any issues, and my electric bill is zero. Overall, a fantastic experience!

9 months ago

Reply from Sunrun

Thanks for your review, Robert! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Janet

I found the service quick and easy, with no issues at all. However, I believe they should provide more customer information, especially regarding refunds. On the positive side, I've always had pleasant experiences when calling for help, and I'm satisfied with my electric bill overall.

9 months ago

Reply from Sunrun

Thanks for your review, Janet! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Nancy

I had a smooth experience overall. The process was quick, and I felt satisfied with how everything went. However, there were some unclear moments in the questions posed, which could have been better clarified. Overall, a positive interaction despite a few hiccups.

9 months ago

Reply from Sunrun

We truly appreciate you taking the time to share your feedback on the installation process, Nancy. Your feedback helps us continue to improve your solar experience. If there is anything we can assist you with, please send us a private message or send your service address to resolutions@sunrun.com so we can help you further. Thanks!

Oct. 11th, 2024

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Verified Customer

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Robert

I had a disappointing experience with the installation process. The critter guard was installed incorrectly, which led to damage on my roof from pigeon droppings. While the representative acknowledged the issue, there was no resolution offered at this time. Overall, I'm not satisfied with the service.

9 months ago

Reply from Sunrun

We are so very sorry to hear that you are not satisfied with the installation process, Robert. Our team would love the opportunity to speak with you further about your concerns to see how we can best assist. In order for us to best assist you, we will be sending a private message requesting your service address. Thanks!

Oct. 11th, 2024

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Verified Customer

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Beatrix

I had a great experience with Sunrun; their team was very clean and professional. While I'm happy with the savings on my electric bill, I was a bit disappointed that I still have one. In hindsight, I wish I had purchased the system instead of renting. Overall, I'm satisfied with Sunrun's service!

9 months ago

Reply from Sunrun

Beatrix, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Oct. 11th, 2024

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Verified Customer

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Anonymous

I had a very easy experience! The team arrived in the morning and finished by late afternoon without any hassle. Everything went smoothly, and I appreciated their efficiency. Overall, I am quite satisfied with the service. Thank you!

9 months ago

Reply from Sunrun

Thank you immensely for taking the time to share your wonderful experience with us! It brings us immense joy to know that your journey was flawless. Your support means the world to us as we strive to create a planet run by the sun. Thank you for being part of our mission

Oct. 11th, 2024

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Verified Customer

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Ann

I had a great experience with the installation; it was done quickly and efficiently. The team was knowledgeable and everything was set up before I knew it. I've always received excellent customer service when I've called with questions. I'm thrilled with my decision to generate my own electricity and have no issues with my electric bill!

9 months ago

Reply from Sunrun

Your positive feedback fills us with so much joy, Ann! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!

Oct. 11th, 2024

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Verified Customer

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Guy

I had a challenging experience with the installation process, which took much longer than expected, but I'm ultimately satisfied with the service. However, I wish I had a battery to store energy for use at night, as most of my electricity needs come after dark. Overall, I'm happy with the product despite the initial difficulties.

9 months ago

Reply from Sunrun

Thank you for sharing your story, Guy. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 11th, 2024

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Verified Customer

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Anonymous

Customer service has been lacking after my purchase. I sent a check for the lease, but it wasn't cashed, leading me to stop payment. Now I'm unsure where my payment is. I just want someone to pay attention to customer service beyond the initial sale. It's frustrating to deal with these issues.

9 months ago

Reply from Sunrun

Thank you for sharing your concerns with us. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 11th, 2024

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Verified Customer

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Anton

I had some confusion regarding my lease payments. I sent a check that wasn't cashed, so I stopped payment and issued a duplicate. I'm unsure where the original check is now. However, everything else seems fine. Overall, the experience has been a bit frustrating due to the payment issues.

9 months ago

Reply from Sunrun

We appreciate you reaching out and letting us know, Anton. We are so sorry to hear that you are having some payment issues and we'd love to speak with you further to see how we can help. If you are needing additional assistance, please send your service address to resolutions@sunrun.com. Thanks!

Oct. 11th, 2024

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Verified Customer

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Maria

The installation process was seamless and went smoothly, which was a positive experience. However, I am feeling quite frustrated and am considering legal action due to unresolved issues. Overall, the initial service was satisfactory, but the follow-up has left much to be desired.

9 months ago

Reply from Sunrun

Maria, we are so sorry to hear that you have unresolved issues and our team would like to gather additional information. We will be sending you a private message requesting your service address in order to verify your account information. We look forward to assisting you!

Oct. 11th, 2024

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Verified Customer

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Shaileshkumar

I had a positive experience with Sunrun. They did a great job and the process was quick. I previously used Vivint Solar and preferred their billing method, which charged based on usage rather than a flat fee. Overall, I believe Sunrun is a great company that delivers excellent service!

9 months ago

Reply from Sunrun

Thanks for your review, Shaileshkumar! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Joe

I had a great experience with the solar panel installation. The process was smooth, and the professional wiring and setup were impressive. Customer service has always been responsive and helpful. I'm satisfied with the follow-up monitoring of my system and have recommended this company to my neighbors.

9 months ago

Reply from Sunrun

Thanks for your review, Joe! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Laurence

I had a great experience overall; everything went smoothly and the service was well-managed. However, I faced some issues when my representative was transferred and subsequently discharged. Unfortunately, I haven't been able to get in touch with anyone else for assistance, leaving me uncertain about who to contact next.

9 months ago

Reply from Sunrun

Thank you for sharing your experience, Laurence. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you, escalate your case and assist you. Thank you!

Oct. 11th, 2024

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Verified Customer

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Miguel

I had a great experience! The team worked efficiently and completed the job as promised, with no issues at all. They scheduled everything well in advance and kept me informed about their arrival. Overall, the process was smooth and I was very satisfied with their work.

9 months ago

Reply from Sunrun

Miguel, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!

Oct. 11th, 2024

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Verified Customer

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Khalid

I had a positive experience overall. Everything was smooth and nice, which made for a pleasant interaction. I appreciated the straightforwardness of the responses. Overall, I would say everything is good and I left feeling satisfied.

9 months ago

Reply from Sunrun

Thanks for your review, Khalid! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Gladys

I had a great experience overall! There were no issues, and the team has been very proactive in addressing any problems that arose. Additionally, I've noticed a significant reduction in my energy costs since their involvement. Highly recommend their service!

9 months ago

Reply from Sunrun

Thanks for your review, Gladys! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Samuel

The experience was nice and smooth overall, though it's been quite a while, so I can't recall all the details. Unfortunately, there wasn't an answer available for my second inquiry at this time. Overall, a decent experience but could improve on responsiveness.

9 months ago

Reply from Sunrun

Thank you for sharing your experience, Samuel. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 11th, 2024

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Verified Customer

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Allen

I had a very smooth experience with the service. Everything happened as expected, and I found it to be quite reliable. I had no issues at all, and I would definitely choose to use them again in the future. Overall, a positive experience!

9 months ago

Reply from Sunrun

We're thrilled you had a good experience, Allen! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Jocelyne

I had a mixed experience with Sunrun. While the installation was clean and my electric bill savings are significant, I’m frustrated with the rising costs. I wish I had purchased the system instead of renting, but overall, Sunrun has been great.

9 months ago

Reply from Sunrun

Thank you for sharing your experience, Jocelyne. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 11th, 2024

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Verified Customer

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Jie

The installation process was smooth overall, though the hookup took a bit longer than expected. However, everything is functioning well now, and I'm satisfied with the outcome. There were no issues during the installation, and I'm pleased with how everything turned out.

9 months ago

Reply from Sunrun

We are happy to hear that the Installation was quick and that everything ran smoothly, Jie! We appreciate you taking the time to share your experience during this process. Thanks!

Oct. 11th, 2024

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Verified Customer

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Frank

I had a great experience with the service! The team did a wonderful job, knew their roles well, and completed everything efficiently. I was very happy with the overall service and felt it was much better than my previous experience with another company. Everything was neat, and I appreciated the good service provided.

9 months ago

Reply from Sunrun

Frank, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the our employees and the services we provide. Thank you for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Kimberly

I had a decent experience with the inspection; it was quick and efficient. However, I struggled to reach customer support as my calls went unanswered, which was frustrating. Overall, the installation went smoothly, but better communication would enhance the service.

9 months ago

Reply from Sunrun

We appreciate you taking the time to share your feedback, Kimberly, and are so sorry to hear that you were having a difficult time getting in contact with a representative. If you are having any issues, please send your service address along with a brief overview of your concerns to resolutions@sunrun.com. Thanks!

Oct. 11th, 2024

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Verified Customer

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Cathye

I had a flawless experience with the installation. The team was timely and efficient, causing no disruptions. Drew Johnson, my contact, was excellent, providing the right number of panels and ensuring I understood the benefits. My bill is lower, and I even have extra money now. Highly satisfied with the service!

9 months ago

Reply from Sunrun

Thanks for your review, Cathye! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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James

I had a pleasant experience overall. Everything went smoothly and quickly, which was nice. I had no major issues, and everything turned out well. However, there were some aspects that could have been improved, but nothing too concerning. Overall, I am satisfied with my experience.

9 months ago

Reply from Sunrun

Thank you for sharing your positive experience with us, James! We're delighted to hear that your installation was a smooth and seamless process for you! If there is anything else you need assistance with, please send us a private message. Thanks!

Oct. 11th, 2024

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Verified Customer

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Patricia

I had a great experience with the service, even during the winter storms. They installed everything on my roof efficiently, and I've noticed a positive impact on my electric bill. Overall, I'm very satisfied with the results and the service provided!

9 months ago

Reply from Sunrun

That’s fantastic, Patricia! It’s wonderful to hear how much you’re saving, and we’re thrilled you’ve had such a positive experience with us. Thanks!

Oct. 11th, 2024

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Verified Customer

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Connie

The installation process went well, as confirmed by the representative. However, I inquired about further options and was informed that there are currently no additional services available. Overall, my experience was positive, but I would appreciate more options in the future.

9 months ago

Reply from Sunrun

We are so happy to hear that the installation process was seamless, Connie! You're feedback is truly appreciated, and have relayed this to the appropriate department. Thank you!

Oct. 11th, 2024

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Verified Customer

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Stephanie

I had a mixed experience with the installation process. The communication could have been clearer, but I appreciated the support I received from Jabell, who was incredibly helpful throughout. Overall, it went well, and I'm grateful for the assistance!

9 months ago

Reply from Sunrun

We're happy to hear you had an overall positive experience, Stephanie! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Andrew

I had a great experience with the installation; it went extremely well and I was very happy. However, I found the process of transferring to a new homeowner to be quite difficult. Overall, while some aspects were positive, there are areas that could use improvement.

9 months ago

Reply from Sunrun

Thank you for sharing your experience, Andrew and thank you for your review. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 11th, 2024

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Verified Customer

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Joseph

Our two year old battery backed-up 19 panel system has performed flawlessly. Worked perfectly through multiple outages. Installed before CA reduced the net metering reimbursement, we enjoy much lower PG&E bills. The electrical installation crew was top notch. Pay close attention to the roof guys. Make sure it isn’t inadvertently compromised. Downsides?: poor communication back in 2022. Project tracking was sparse. Schedule delays left unexplained, but in fairness, some of it due to city inspection delays.

9 months ago

Reply from Sunrun

Joseph, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Oct. 9th, 2024

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Verified Customer

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Lucy Brockman

Love everything Jay for being so friendly and helpful plus once the appointment made for solar panels the guys were quick professional plus all take 246. A month instead of 600. A month which was very hard to pay to Edison I love how everything was done ty Lucy Brockman

9 months ago

Reply from Sunrun

Thanks for your review, Lucy! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 8th, 2024

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Verified Customer

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Michael

I have been very happy with my leased solar panels and the energy that they generate. I have had four months of $0 balance due to P G & E this summer. When I have a balance due, the detail pages show that most of the expense is for natural gas, not electricity consumption.

9 months ago

Reply from Sunrun

Thanks for your review, Michael! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 2nd, 2024

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Verified Customer

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Anthony Camanelli

I just checked my system before writing this, it’s running at full capacity. Living in 115 degrees daily. (Palm Springs), it’s more important than ever to have a company like Sunrun that you trust. I was lucky enough to retire early and without solar, it would be a problem to keep my toes chilly.

9 months ago

Reply from Sunrun

Anthony, thank you for sharing your feedback. We are so happy to hear you are enjoying your system and able to stay chilly during hot seasons. Thank you for helping us create a planet run by the Sun!

Oct. 2nd, 2024

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Verified Customer

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Carol Crist

I absolutely love my sunrun solar! It has saved me thousands of dollars. John guided me to lease the correct amount of panels and I have no PG and E bill since. And I've never had to worry about my A/C bill in this summers extreme heat. Thank you John for being the most patient and (not pushy) representative of Sunrun. Carol C

9 months ago

Reply from Sunrun

Thanks for taking the time to leave a review, Carol! We're so delighted to hear that you're saving money with solar and John was able to help you! We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 1st, 2024

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Verified Customer

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Barry

Found Sunrun through COSTCO. Felt that it was an endorsement. Came to the house with a thorough explanation and analysis of our needs. Kept us totally informed, step by step, during install. It's been over 5 years, and I can still call with questions!

9 months ago

Reply from Sunrun

This is awesome, Barry! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 27th, 2024

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Verified Customer

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Paolo

Loved their customer service, while the process was long because of many bureaucratic steps to get solar running, SunRun was able to alleviate my initial buyer's remorse questions with amazing customer service. Now almost 2 years into the deal, I am saving money, sending referrals, and enjoying SunRun.

9 months ago

Reply from Sunrun

Thanks for your review, Paolo! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 25th, 2024

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Verified Customer

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Alan

SunRun is a great company with which to work. Our solar system is performing as promised and there have been no issues. I had one interaction with customer support and it was easy and my issue was resolved promptly. I’m very satisfied with SunRun.

9 months ago

Reply from Sunrun

Hi there, Alan! We are thrilled to hear that you had such a positive interaction with our Customer Service Team. It brings us joy to hear that they were prompt and responsive to all your needs. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

Sep. 25th, 2024

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