Sunrun: Read 4,243 User Reviews From Real Homeowners

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Verified Customer

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sharon gantz Lititz, PA

just a good experience esp now since my ppl bill has come down

8 years ago

Reply from Sunrun

That's what we love to hear, Sharon! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

May. 22nd, 2018

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Verified Customer

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Lori Yeomans Anderson, SC

Ease of working with from friendliness to knowledge to on time service

8 years ago

Reply from Sunrun

That's what we love to hear, Lori Y.! Providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks for sharing your story! So happy you took that first step to learn more about solar energy's advantages. We are thrilled to welcome you to the Sunrun Family! Power Forward!

May. 22nd, 2018

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Verified Customer

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Anonymous

Wpuld be 5 star but they use poor sub contractors and are unclear about rebate when equipment fails

8 years ago

Reply from Sunrun

Hello, thank you for taking the time to write a review, we appreciate your rating. We are a growing company and always have room for improvement, we will certainly submit your feedback to our leadership team. Thank you for making the change to solar and creating a planet run by the sun, power forward!

May. 15th, 2018

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Verified Customer

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Eli's Hernandis

Everything works the way they said it was. Satisfied with services.

8 years ago

Reply from Sunrun

Thanks for sharing, Eli H! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power Forward! #savewiththesun

May. 15th, 2018

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Verified Customer

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Clayton Creekmore Sun City, AZ

The sales person came to our door and we signed up. Our experience with the rep was very good.

8 years ago

Reply from Sunrun

Thank you for sharing your experience! We also strive to make joining our effort in creating a planet run by the sun very clean and simple. Welcome to the Sunrun family, Clayton C.! Power Forward!

May. 14th, 2018

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Verified Customer

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Lynette Sasamoto

Excellent customer service and can't complain about my PG&E bills

8 years ago

Reply from Sunrun

When you're happy, Lynette, we're happy. We love that you learned about us from other happy customers! Thanks for helping us create a planet run by the sun! #savewiththesun

May. 10th, 2018

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Verified Customer

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Joe

Install and inspection problems. They did not make required corrections in a timely basis.

8 years ago

Reply from Sunrun

Thanks for making our day, Joe! Setting the standard in outstanding service is something we (seriously) obsess over. We also strive to make joining our effort in creating a planet run by the sun very clean and simple.

May. 10th, 2018

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Verified Customer

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great service and follow up

good teams work, from first touch , sales do the great experience to me,

8 years ago

Reply from Sunrun

That's what we love to hear! We aim to provide the best customer experience, we are ecstatic your journey in switching to solar was a great one! Welcome to the Sunrun family!

May. 11th, 2018

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Verified Customer

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Fito

Professional work. I am very happy and excited with my solar panels.

8 years ago

Reply from Sunrun

Thanks for sharing your wonderful story, Fito! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience!

May. 11th, 2018

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Verified Customer

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Elaine

Great price, great service and installation, nice people to deal with.

8 years ago

Reply from Sunrun

Thanks for sharing, Elaine! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits in with your expectations is what we strive for.

May. 11th, 2018

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Verified Customer

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Denise

Great customer service and the on-time installation was easy and the technicians were professional

8 years ago

Reply from Sunrun

That's what we love to hear, Denise! Providing the best customer experience is key because our mission is to create a planet run by the sun.

May. 11th, 2018

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Verified Customer

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Debbie

My electric bill is extremely lower. I received a new roof at no cost to me.

8 years ago

Reply from Sunrun

Thanks for making our day, Debbie! Setting the standard in outstanding service is something we strive for on a daily basis with our customers. To hear you are seeing a difference in your bill makes us tremendously excited for you!

May. 11th, 2018

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Verified Customer

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Allen & Cindy

Very professional, on time, works good, and they cleaned up after themselves

8 years ago

Reply from Sunrun

We strive to make joining our effort in creating a planet run by the sun very clean and simple. Welcome to the Sunrun family.! Power Forward Allen and Cindy!

May. 11th, 2018

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Verified Customer

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Xiang

A Truly great solar company, start save money after 2 months of installed.

8 years ago

Reply from Sunrun

Thank you so much for your feedback, Xiang. We loved reading your review and are happy to hear you are already seeing the benefit of having solar, welcome to the Sunrun Family!

May. 10th, 2018

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Verified Customer

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Travis W

Simple, Easy, Money saving and most importantly Eco-Friendly!

8 years ago

Reply from Sunrun

Hello Travis! We work hard to make the switch to solar hassle free. We are so happy to hear your experience reflected what we strive for. Thank you for helping us create a planet run by the sun!

May. 10th, 2018

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Verified Customer

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Rob D.

All their employees delivered what they promised on time or before it was due.

8 years ago

Reply from Sunrun

That's what we love to hear, Rob! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

May. 10th, 2018

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Verified Customer

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Ralph Borkman

Guaranteed power generation policy and outstanding customer support.

8 years ago

Reply from Sunrun

That's what we love to hear, Ralph! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

May. 10th, 2018

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Verified Customer

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Dwight S Denver, CO

Always courteous, prompt and helpful. Never had any issues with the system.

8 years ago

Reply from Sunrun

Thank you so much for sharing your experience Dwight S. This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company.

May. 4th, 2018

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Verified Customer

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Cliff

Although we are away for the winter, I have no electric balance.

8 years ago

Reply from Sunrun

Thanks for sharing, Cliff! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power Forward! #savewiththesun

May. 4th, 2018

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Verified Customer

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Thomas schoonover Paradise, CA

Quick and easy the crews were completed in a great way and were clean

8 years ago

Reply from Sunrun

This is wonderful to hear, Thomas! Providing the best customer experience is our aim, and it all starts with doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

May. 3rd, 2018

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Verified Customer

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Christina B. Camarillo, CA

Never had a problem, good customer service when I called with a question.

8 years ago

Reply from Sunrun

Thank you Christina B! This is such a wonderful review. We are so grateful for our customers, you are a huge part of creating a planet run by the sun. We always want to make sure our customer receive great service, Sunrun is customer obsessed. If you know anyone else who could benefit from going solar, be sure to take advantage of our referral program by visiting

May. 3rd, 2018

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Verified Customer

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Torise Helendale, CA

I've had no issues with the organization, they've been very proactive

8 years ago

Reply from Sunrun

Thank you so much for sharing your experience Torise. This is such a wonderful review!

May. 4th, 2018

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Verified Customer

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Samuel San Diego, CA

Service and reliability. All representatives in the process performed well.

8 years ago

Reply from Sunrun

When you're happy, Samuel, we're happy. We love that you learned about us from other happy customers! Thanks for helping us create a planet run by the sun! #savewiththesun

May. 4th, 2018

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Verified Customer

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Francisco Pineira Whittier, CA

Service was satisfactory customer care was good could be better set on my satisfied customer .

8 years ago

Reply from Sunrun

Thanks for sharing your story, Francisco! We enjoyed reading your review. Please let us know how things are going, feel free to reach out to us!

May. 4th, 2018

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Verified Customer

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Jim M Las Vegas, NV

They have lived up to all of their promises. I really didn't expect them to.

8 years ago

Reply from Sunrun

Hello Jim, thank you for sharing your story! Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company.

May. 4th, 2018

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Verified Customer

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Jean - Staten Island

Company is week organized , well managed with excellent customer communication

8 years ago

Reply from Sunrun

That's what we love to hear, Jean! Providing the best customer experience is key!

Apr. 17th, 2018

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Verified Customer

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John

They are up front, excellent service, and are fighting for their customers.

8 years ago

Reply from Sunrun

That's what we love to hear, John! We aim to provide the best customer experience and are constantly working hard for our customers!

Apr. 17th, 2018

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Verified Customer

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good company

the panels produce what they promised and cut my electric bill

8 years ago

Reply from Sunrun

Thank you so much for sharing your experience. This is such a wonderful review!

Apr. 17th, 2018

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Verified Customer

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Regina Ryskind

Customer service is excellent! Every department is the best at what they do.

8 years ago

Reply from Sunrun

When you're happy, Regina, we're happy. We love that you learned about us from other happy customers! Thanks for helping us create a planet run by the sun! #savewiththesun

Apr. 16th, 2018

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Verified Customer

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Listen carefully.

I feel some of the things said about saving alot of money on electric, just aren't true.

8 years ago

Reply from Sunrun

Thank you for your communication. We strive to deliver an individualized customer experience that exceeds your expectations! Additionally, quality and reliability are major values we uphold, so exceeding your expectations is possible. To understand you believe otherwise is disheartening!

Apr. 16th, 2018

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Verified Customer

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Jerry H

Overall excellent quality in hardware, service and performance

8 years ago

Reply from Sunrun

Thank you for your communication, Jerry H. We strive to deliver an individualized customer experience that exceeds your expectations!

Apr. 16th, 2018

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Verified Customer

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WHM

Ease of understanding,connection with Costco,great installation

8 years ago

Reply from Sunrun

Thanks for making our day! Setting the standard in outstanding service is something we (seriously) obsess over.

Apr. 12th, 2018

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Verified Customer

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james noto

Everything went smooth as clockwork. professional, reasonable, timely

8 years ago

Reply from Sunrun

So lucky you're a member of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 12th, 2018

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Verified Customer

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Joann

I am new to the company, but like their app and customer service

8 years ago

Reply from Sunrun

Thanks for sharing Joann! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for.

Apr. 12th, 2018

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Verified Customer

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CathyC

Everyone was wonderful from salesperson to installation and beyond.

8 years ago

Reply from Sunrun

Grateful for your wonderful feedback. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

Apr. 12th, 2018

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Verified Customer

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Schnabel1

The customer service is great and the installment people were very friendly

8 years ago

Reply from Sunrun

Thanks for allowing us to provide an individualized customer experience that exceeds your expectations!

Apr. 12th, 2018

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Verified Customer

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John

I am impressed with the installation, follow up and customer service

8 years ago

Reply from Sunrun

Thank you so much for sharing your experience, we are thrilled to hear your great experience!

Apr. 12th, 2018

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Verified Customer

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Ron Mariani

Had Sunrun in 2 homes, never a problem that was not handled quickly.

8 years ago

Reply from Sunrun

Wonderful! Thanks for your advocacy thanks for sharing your story!

Apr. 12th, 2018

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Verified Customer

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Mark Daquilla

sunrun is a great company, I am saving so much money with my solor panels

8 years ago

Reply from Sunrun

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company.

Apr. 11th, 2018

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Verified Customer

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Jessica & Eric Shimoda

We are happy with Sunrun and especially our low electric bill

8 years ago

Reply from Sunrun

Thank you for your kind words about our business. We strive to provide the best service, and it means a lot to hear you are happy with Sunrun!

Apr. 11th, 2018

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Verified Customer

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George Homer

Clear contract. Clean installation. Guaranteed generation. Great warranty.

8 years ago

Reply from Sunrun

Wow! We’re so blown away by your review, thank you for taking the time to share your experience. It made our day here at Sunrun, power forward!

Apr. 11th, 2018

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Verified Customer

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Khawaja Ghori Irvine, CA

They were great. We decided to install it and it's all up and running.

8 years ago

Reply from Sunrun

Thank you for your advocacy Khawaja! We are so happy to hear you are satisfied and your system is producing, welcome to the Sunrun family. Power Forward!

Apr. 5th, 2018

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David Ashcraft

I have had the solar system for almost 2 years. I was told my electric bill would be $60 to $100 a month. I was paying $150 to n250 before solar. Now I pay $200 to solar and between 150 and 200 dollars a month to the electric company. This company sucks.

11 months ago

Reply from Sunrun

We are so sorry to hear this, David. We would love to review your system's performance and any other specific concerns you have, so that we can help get this resolved for you. In order to best assist you, we will be sending a private message requesting your address and an overview of your concerns, so that we can personally connect you with an Escalations Expert that can help you. Thank you!

Jul. 24th, 2025

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Dennis Erion

DO NOT USE SUNRUN!!!! POS equipment did not work, it took about six months of back and forth to finally fix it. My true up bill was $1800, first year when equipment worked it was $180 . They will not help you. Customer service is in another country and they have nothing but canned answers. Sunrun should you to another country, they are unamerican!

1 year ago

Reply from Sunrun

We're so sorry to hear this, Dennis. We certainly don't want you to feel frustrated. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thanks!

Jul. 16th, 2025

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Reginald Marshall

I been with sunrun 2yrs ,and I regret it I have 29 panels and my home is 1700sq ft I still have to pay Edison 883.00 or more a month and a annual bill of $6843.00 I sent sunrun the bill asking why im getting a high bill from Edison, they not concern just trying to sale me more panels and a 15k battery, why would I purchase any more products from . I need out the contract this product is not beneficial to my family .My power got turned off had to take out a loan to get the power turned back on. All I end up with is 29 scrappy panels and a vet in debt because of yours panels.

1 year ago

Reply from Sunrun

Hey there, Reginald! We appreciate you taking the time to reach out to us. Typically, monthly savings will vary depending on your usage patterns. No need to worry, our team is here to help you maximize on those savings. We will be sending you a private message requesting additional account information so we can locate your account. Thanks!

Jun. 27th, 2025

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Beedle

I’m so glad everyone is happy with Sunrun. I wish my review was as good as everyone. We signed the contract, the beginning of January 2025. As of today, May 10, 2025, we are still without solar. The final inspection was in the middle of April. DID NOT PASS INSPECTION! We were told, if it didn’t pass inspection, we would be on the priority list. FOUR WEEKS LATER, numerous text to our salesman, plus numerous phone calls to the company, saying they would get right on this, we are still sitting here with NO SOLAR. I guess you need to buy the solar system, to get action. We leased.

1 year ago

Reply from Sunrun

We're so sorry to hear this, Beedle. We want to help get this resolved for you and improve your experience with us. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case. Thanks!

May. 12th, 2025

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Val Watts Escalon, CA

Anna explained the solar system very clearly and Sunrun was fast and neat about installation They also kept me informed

1 year ago

Reply from Sunrun

Thank you for providing your feedback, Val! We’re delighted to hear that Anna was attentive and addressed all your questions. Thanks for choosing us as your solar provider.

Apr. 15th, 2025

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Wayne Turner

Lies, lies that is what the salesman did. Said we could get backup battery's but 5 years no battery's yet. Said would not have a power bill except the minimum, we have had to pay duke power as least 5 time a year a. Average $100.00 plus the power bill from sunrun. Call sunrun service but no reveal.

1 year ago

Reply from Sunrun

Hi Wayne, we appreciate you getting in touch with us. We are sorry that your experience hasn't been pleasant. Our team is eager to address your concerns in greater detail. Please send a message with your service address along with a concise overview of the issues you are having to resolutions@sunrun.com, or respond to the PM we sent!
We look forward to turning your experience around.

Jan. 22nd, 2025

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James Lamar Mapleton, IL

They were here in a timely manner to get all inspections completed. Always there to answer all my questions and to get and pay for all permits needed

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, James! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 5th, 2024

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Elizabeth Campbell Napa, CA

Largely due to Anna P., but also we learned a lot about the available systems and how they work. Sunrun offered the best system.

1 year ago

Reply from Sunrun

Elizabeth, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 25th, 2024

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