Sunrun: Read 3,556 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Hawaii

Good company but the sub they used is disappointing

7 years ago

Reply from Sunrun

Thank you for your feedback. This is not the Sunrun norm, and we would love an opportunity to review what went wrong here so that we may provide the necessary feedback to our team.

May. 11th, 2018

check_circle

Verified Customer

star star star star star_border

Peter Chavez

Sales person was awesome. Install and workmanship was fair.

7 years ago

Reply from Sunrun

Thank you so much for sharing your experience, Peter C. This is such a wonderful review. We are so grateful for our customers. We love to hear about the experience.

May. 10th, 2018

check_circle

Verified Customer

star star star star star_border

Marcell

Good product and customer service good value for your money

7 years ago

Reply from Sunrun

Thank you for your review, Marcell. We appreciate you taking the time to share your great experience! We are customer obsessed which is why we want to make sure you as a customer feel valued!

May. 4th, 2018

check_circle

Verified Customer

star star star star star_border

Josie

They did a very good job,but it Was slow

7 years ago

Reply from Sunrun

We love to hear this great feedback Josie! Thank you for taking the time to share!

Apr. 16th, 2018

check_circle

Verified Customer

star star star star star_border

Ten-China hsiao

Good in general, few mistakes at beginning g

7 years ago

Reply from Sunrun

That's what we love to hear! Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 16th, 2018

check_circle

Verified Customer

star star star star star_border

Sun Lover

After one year the monthly bill from Sun Run was increased

7 years ago

Reply from Sunrun

Thanks for the communication. As you stated, there was an increase, depending on what agreement you are on there can be a yearly escalator. This is brought up during the proposal and is on the first page of the agreement. Please reach out to us if you have any questions or would like a copy of the agreement.

Apr. 13th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Mike Carnemolla

I feel i was mislead with pricing and the first 2 months ive had solar ive paid more money than i would without solar

7 years ago

Reply from Sunrun

Thank you for your communication, Mike C. We strive to deliver an individualized customer experience that exceeds your expectations! That's exactly why, we invest in the best talent, and actually employ our project management staff directly. Additionally, quality and reliability are major values we uphold, so exceeding your expectations is possible. To understand you believe otherwise is disheartening!

Apr. 13th, 2018

check_circle

Verified Customer

star star star star star_border

Time will tell

Not seeing much change in electricity bill

7 years ago

Reply from Sunrun

We appreciate your feedback. If you would like Sunrun to run a savings analysis we can certainly do that as long as you have had the system over 1 year. This helps determine any change in usage and your cumulative savings.

Apr. 11th, 2018

check_circle

Verified Customer

star star star star_border star_border

Denise Morel

The people that actually installed and did the service were great.

7 years ago

Reply from Sunrun

Thank you for the great feedback Denise, we are ecstatic to welcome you to the Sunrun family! Power forward!

Apr. 5th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Theodoro Fleming The Bronx, NY

I signed up for free with them. They just had a really good work ethic and track record.

7 years ago

Reply from Sunrun

Hello Theodoro F! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience!

Apr. 5th, 2018

star star star star star

Ravi Sindha

No dislike , I liked everything from the beginning to the point of activation

10 months ago

Reply from Sunrun

Thanks for your review, Ravi! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 23rd, 2025

star star star star star

Luca_notaro

Sunrun is an amazing company that stands by there word and produces what they promise.

1 month ago

Reply from Sunrun

Your review brightened our day, Luca. Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Nov. 8th, 2025

star star star star star

Juli C Lasselle Richmond, CA

Everyone I've dealt with has been professional, punctual, and communicative about the process.

1 year ago

Reply from Sunrun

Your review brightened our day, Juli! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Oct. 29th, 2024

star star star star star

Bob Saddler

From sales to installation and a year of functioning, everything has been 100% great!

1 year ago

Reply from Sunrun

Bob, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Sep. 16th, 2024

star star star star star

Von

Associate kindly spent time answering all my questions and followed up the next day too.

1 year ago Edited August 2, 2024

Reply from Sunrun

We're thrilled you had a good experience, Von! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 2nd, 2024

check_circle

Verified Customer

star star star star star

rousher rousher

The people that came onsite were very professional. They kept me informed of what was going on.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Rousher! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 5th, 2024

star star star star star

A A

Sunrun’s people were amazing to work with. The county of Hawaii was slow with permitting.

1 year ago

Reply from Sunrun

Thanks for your review, A A! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 15th, 2024

star star star star star

jose MARTE QUITERIO

Great, I did a good decision last year when I sign the lease with sunrun, it's my opinion

1 year ago

Reply from Sunrun

Your review brightened our day, Jose! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 15th, 2024

star star star star star

Valerie Young

Almost immediate help with the battery function. The Tech, Joseph, fixed the problem.

1 year ago

Reply from Sunrun

This is awesome, Valerie! Your positive feedback is like a ray of sunshine to us. We're so happy Joseph was able to help you! Thanks for choosing us!

May. 1st, 2024

check_circle

Verified Customer

star star star star star

Roseann Bailey

It was very easy and to get set up and we now have a credit on our electricity bill.

1 year ago

Reply from Sunrun

Roseann, we're so delighted to hear that you're getting a credit with solar. We hope you continue to enjoy the benefits of clean energy for years. Thanks for helping us create a planet run by the sun!

May. 1st, 2024

star star star star star

Janet Estevez

They made the process very easy. The reps were professional and were available when needed.

1 year ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Janet!

Apr. 30th, 2024

check_circle

Verified Customer

star star star star star

Malou Carlos

I will recommend Sunrun to any one who wants a solar equipment. It is really a good value.

1 year ago

Reply from Sunrun

Thanks for your review, Malou! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 30th, 2024

star star star star star

Christine Rogers

1 year ago

Reply from Sunrun

Thanks for your review, Christine! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 2nd, 2024

star star star star star

Danny Starkey Riverhead, NY

Very professional. Courteous. Flexible. All in all a easy transition. Great job sunrun

1 year ago

Reply from Sunrun

Your review brightened our day, Danny! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jan. 12th, 2024

star star star star star

Lucy McCormick Irvington, AL

They made it super easy. They are very knowledgeable and answered all my questions.

1 year ago

Reply from Sunrun

Lucy, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jan. 3rd, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Gary Wenger Las Vegas, NV

The support staff was horrible. They did not respond to my emails and text messages always telling me I will get back to me but never answering my questions. The installation process to getting online took over four months.

1 year ago

Reply from Sunrun

We are so sorry to hear this, Gary and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case.

Dec. 18th, 2023

star star star star star

nick georgopoulos Lansing, IL

It's a great system. We have no issues at all. The system was installed two years ago.

2 years ago

Reply from Sunrun

Nick, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sep. 22nd, 2023

star star star star star

Heidi Chino Valley, AZ

I like knowing I'm using the sun's energy. The company has always been courteous and helpful.

2 years ago

Reply from Sunrun

This is awesome, Heidi! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Aug. 28th, 2023

star star star star star

Alma Rosa Villagarcia Hollister, CA

The team helped me to all process Happy now me and family that we can saved money

2 years ago Edited September 7, 2023

Reply from Sunrun

Your review brightened our day, Alma! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Aug. 16th, 2023

star star_border star_border star_border star_border

Donna Apple Valley, CA

We have had nothing but difficulty and very high electric bills for the last 2 years. There seems to be an ongoing problem that no one can seem to resolve and our bills for electric continue to climb.

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Donna! Monthly savings will vary depending on your usage, but we would be more than happy to take a closer look at this for you to ensure that you are enjoying the full benefits of going solar. Be on the lookout for a private message from us, requesting additional account information so that we can get a Specialist personally assigned to your case.

Jul. 3rd, 2023

star star_border star_border star_border star_border

Sam Samra Madera, CA

Hello I'm recommend don't buy sunrun solar very bad service my system already 5 month have problem still not repaired im call and customer care told me im still wait for part bad service no buy thank you

2 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Sam. We are so sorry to hear that your system has been down for several months, and we want to do everything on our end to help resolve your concerns quickly. We've assigned an Expert who will review your account and reach out to you as soon as possible to assist you further. They do take a few business days to reach out to you, so please feel free to send us a private message if you have any questions in the meantime. Thanks!

May. 5th, 2023

star star star star star

Alena Richie Carlsbad, CA

The young men working here, we are very professional, and careful of our property.

3 years ago

Reply from Sunrun

We're thrilled you had a good experience, Alena! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 17th, 2022

star star_border star_border star_border star_border

Ramanath Shanbhag Goleta, CA

Absolutely horrible service. Have been leasing since 7 years. The system went down earlier this summer. Over 3.5 months and still no news on the replacement system. Meanwhile I am paying the lease every month.

3 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Ramanath. We're so sorry to hear about the issues you have been having with your system and would be more than happy to look into this further for you. We will be sending you a private message with more information about this issue. Thanks!

Sep. 7th, 2022

star star star star star

Lori Arnberg Lodi, CA

Profile and knowledgeable staff every step of the way. Easy process and quick installation

3 years ago

Reply from Sunrun

Thank you, Lori, for helping us to create a planet run by the sun!

May. 23rd, 2022

star star star star star

Diane Landry Los Angeles, CA

Everyone we have dealt with has been very professional, polite, and knowledgeable.

3 years ago

Reply from Sunrun

Thank you, Diane, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

May. 23rd, 2022

star star_border star_border star_border star_border

HollyAnn Povee Tolleson, AZ

DO NOT GO WITH SUNRUN!!! Sunrun doesn't allow battery back-ups to leased systems, nor do they allow you to add a battery back-up to an already existing system through them. Horrible customer service.

3 years ago

Reply from Sunrun

Thank you for your interest in our backup battery, HollyAnn. We are working on a retrofit solution for existing customers and expanding our home battery solution to more states. As soon as a retrofit is available, we will let our customers know. Batteries are available for our new installed leased contracts. Thanks!

Jan. 14th, 2022

star star star star star

Stevens Family

Easy..from beginning to end. One year later we have saved money and had no problems!

5 years ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

May. 25th, 2022

star star star star star

Jiggins

Best company ever!!! Good quality service! I was able to save a ton of money. Thank you very much!

5 years ago

Reply from Sunrun

Thanks for your review, Jiggins! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Jan. 17th, 2024

star star_border star_border star_border star_border

Sl San Gabriel, CA

Figured Costco would use companies with good customer service. I was wrong. Would nit recomment to any of my friends who are now happy with other companies. The larger the company often times means less customer support.

6 years ago

star star star_border star_border star_border

Ian Matsue North Las Vegas, NV

Wasn't happy with what they told me was a bit misleading think... Did the math and price would be more then NV energy with their rate increase not worth it.

6 years ago

star star star star star

Charles Lightfoot

Never had a problem with the system and they are a very good company to deal with So polite.

6 years ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Marc Lustig Henderson, NV

Beware!!! When your panels stop producing power they won’t replace the bad panels. Sunrun will just tell you that your other panels will make up for it. Loss production is loss production!

6 years ago

star star star star star_border

Kevin h

overpriced service starts out very attractive and builds to being so over normal cannot imagine it ever getting there

6 years ago

star star star star star

Steve Love Torrance, CA

they were the only Solar Company that met with us twice to answer all mine and my wife's questions!

6 years ago

star star star star star

Thomas Killingsworth Spring Valley, CA

Very helpful and knowledgeable about solar. Patient with any and all questions and concerns.

6 years ago

Reply from Sunrun

This is such a wonderful review! Thank you, Thomas, for helping Sunrun create a planet run by the sun!

Jan. 9th, 2019

star star_border star_border star_border star_border

Manuel J Fernandez Brentwood, NY

errible customer service. Can't speak on the whole company other than their prices are higher than everyone else but the rep that came and spoke to me was awful and ruined any chance they had to get me as a customer

7 years ago

Reply from Sunrun

Hello Manuel F. Thank you for your communication. We are saddened to hear that this was your experience, rest assure your feedback will be shared with our sales leadership team. If you would like to go over your experience in detail feel free to private message us.

Dec. 6th, 2018

star star_border star_border star_border star_border

Trent Yuba City, CA

Terrible customer service. Can't speak on the whole company other than their prices are higher than everyone else but the rep that came and spoke to me was awful and ruined any chance they had to get me as a customer

7 years ago

Reply from Sunrun

Hello Trent, thank you for your communication. We understand billing issues can be incredibly frustrating. Sunrun offers some of the lowest rates in the industry. We are sorry to hear your experience, we will share this information with our sales team. If you would like to further discuss this please private message me your contact information.

Nov. 28th, 2018

star star star star star

Don Medina Grand Terrace, CA

Prompt, courteous, informative. the company I am going to go with for my solar project.

7 years ago

Reply from Sunrun

Hello Dan M. We enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting

Sep. 28th, 2018

star star_border star_border star_border star_border

CHERIE ALDRICH Exeter, CA

I have 30 panels and they have underperformed every year and I always have a true up bill of at least $1500 or more. I have called and complained and it gets me nowhere. Going solar with them was the worst mistake ever.

7 years ago

Reply from Sunrun

Thank you for reaching out to us, Cherie. We certainly hate to hear this. We want to help with your situation and initiate our goal of providing a positive customer experience. We have shared your experience with our leadership team.

Sep. 24th, 2018

star star star star star

Leonard Montoya Durango, CO

Seem very knowledgeable and helpful as well as professional. Just what I'm looking for

7 years ago

Reply from Sunrun

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company.

Aug. 29th, 2018

Sunrun Reviews