Sunrun: Read 4,821 User Reviews From Real Homeowners

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trad123 Kaunakakai, HI

installation was professtional, follow up on problems was done in reasonable time

6 years ago

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Andrine Hempstead, NY

We always get our questions answered. The installation process as wonderful.'

6 years ago

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Marcel Brooklyn, NY

SunRun are doing a good job. The installation process was perfect.'

6 years ago

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twuckman Fullerton, CA

poor customer service in the beginning, some miss representation of the terms of the agreement

6 years ago

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Very disappointed Ed Berwick, ME

When transferring our account to new owner SunRun removed funds from my account for two months after. Called them many times about this.

6 years ago

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Anonymous Woodland Hills, CA

I need to talk about my solar, but no one call back, until now 2 years, every time I go Costco ( Simi Valley & Woodland Hills),I stopped by the booth SunRun

6 years ago

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Home Owner Tampa, FL

I believe the project benefits were not represented correctly - I should have had a larger system -

6 years ago

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Sagar

In case of Service, it is terrible to get appointment, which was very surprising

6 years ago

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Brad Potts

Getting what was promised. 2 issues since installation, and both addressed quickly and well done

6 years ago

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Donna Davis

Great value for the price of the service. Energy is really helping to run my home more efficiently.

6 years ago

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Tricia

I thought solar's were free in NY, but they are not. When I call I am referred to electric company for information.

6 years ago

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BG

Has been easy to get started and continue with SunRun - worry-free

6 years ago

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AJ Adelanto, CA

Your pricing could be a little lower,and a storage system to run the entire house would be nice

6 years ago

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Happy Customer Las Vegas, NV

Love my lower power bills and the ease of working with the staff.

6 years ago

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TESS MCCLURE

NOTHING BUT GOOD SERVICE AND HAVE REDUCED OUR ELECTRIC BILL BY 1/3

6 years ago

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greg Gurnee, IL

satisfied and no complain so far and my electric bill went down.

6 years ago

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William Reynolds Sun City West, AZ

We are saving money and we have told our friends and neighbors

6 years ago

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Jim Atwater, CA

Difficulty in removing lien while refinancing. Lack of offering home battery that charges while the grid is down

6 years ago

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Morgan Spartanburg, SC

I don't know if the equipment really works because I have too high of power bills and I would like to discontinue the service.

6 years ago

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anonymous

Good service and knowledgeable people that give answers on the spot.

7 years ago

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Lecont Court Pioneers

Helped us finance partly our obligation to repair the roof and electrical panel

7 years ago

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J. S. El Cajon, CA

One of the panels was not working and it took them longer to fix it than I would have liked.

7 years ago

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Roger Chatsworth, CA

no recent activity to talk about. Which is good. in the past equipment repair took too long to respond

7 years ago

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Anonymous North Hollywood, CA

Salesman offered me extra incentive but I was given the runaround before actually getting it.

7 years ago

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JL Delmar, NY

They are okay. They don't have a fix for running their website on firefox. You have to use IE.

7 years ago

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Roger Koyannagi Huntington Beach, CA

Mike the sales rep was really informative and always called back

7 years ago

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Jeff

Complete service that minimizes excess inconvenience, and time

7 years ago

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Joel Prescott Valley, AZ

Got the installation done in a short period of time. No problems.

7 years ago

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Judith

Sometimes we don't always get an answer right away. Installation was quick. It's doing the job.

7 years ago

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Yinpu

Some good experiences with them and some not so good. It's been three years now without a problem.

7 years ago

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David Hemet, CA

The customer support was diligent. SunRun is a good company.

7 years ago

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Robert

Installation with SunRun is excellent and we've never had any problems.

7 years ago

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KMD Oviedo, FL

Service before, during and after installation was excellent.

7 years ago

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Anonymous Florence, AZ

I am on a fixed income and they would not change draft date just 2 days later. Sometimes Sun Run gets paid before I do

7 years ago

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Frank Diamond Bar, CA

Living up to my expectations. The sales people were very professional and very clear.

7 years ago

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Luis

Sunrun's equipment is very good quality and the installation was good.

7 years ago

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Harold Witt Sun City West, AZ

the solarpennel produse mor kw then we use aps gif us a credit

7 years ago

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Martha Broomfield, CO

Good service! Nathan was outstanding. Installation was seemless.

7 years ago

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Mark B

I have had excellent service and answers to all my questions.

7 years ago

Reply from Sunrun

Woohoo, that's what we strive for Mark. To hear this was your experience makes us so happy and proud, thank you for helping us create a planet run by the sun!

May. 4th, 2019

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Steve North Las Vegas, NV

Very good customer service. Easy installation and so far pricing is very good.

7 years ago

Reply from Sunrun

Thank you for your kind words, Steve, we love to see our Care Team is attentive and responds to your questions. We do have a great product. Thank you!

May. 4th, 2019

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Annie M. Woodland, CA

Quick, efficient, reasonably priced. The entire process was easy.

7 years ago

Reply from Sunrun

We work hard to be efficient, we are happy to see that this process was easy. Thank you for helping us create a better environment and create a planet run by the sun.

Apr. 17th, 2019

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LesF Shingle Springs, CA

Everything promised was delivered and continues to work well.

7 years ago

Reply from Sunrun

Thank you for sharing this wonderful review Les F. Thank you for choosing us to be your solar power provider. Let's create a planet run by the sun.

Apr. 17th, 2019

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Verified Customer

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Lois C. from NYC Staten Island, NY

My electric bill has gone down to $29.- from $119- the same time last year!

7 years ago

Reply from Sunrun

Lois C. This is such great news! We love that you're are sharing your experiences with us. We're delighted to know you were able to find the best solar solution to meet your needs. Congrats on going green, and thank you for helping us create a planet run by the sun!

Apr. 15th, 2019

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Tim and BarbJean

Top Notch Professional help. So far, everything has been true to what was said!

7 years ago

Reply from Sunrun

Woohoo, we loved reading this review Tim and BardJean. Thank you for your wonderful words, this is such a great experience and we are happy you shared it.

Mar. 27th, 2019

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David Stuart

every thing they said,came through. No cost instalation, my service is good/

7 years ago

Reply from Sunrun

We are so pleased to hear of your positive experience with your rep. It sounds like he made the process smooth and ensured we found the best solar solution to meet your needs.

Apr. 15th, 2019

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Joe

from my experience in doing business with sunrun and their personnel's patience

7 years ago

Reply from Sunrun

Thank you for sharing your experience Joe, and also for this wonderful review.

Apr. 15th, 2019

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Ellie

Could be cheaper each month since I still am paying a significant amount to SCE.

7 years ago

Reply from Sunrun

Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Apr. 2nd, 2019

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Arizona Slim

Excellent except for installation coordinator in Kona, who is a disorganized disastet

7 years ago

Reply from Sunrun

We are over the moon that you have decided to go with Sunrun! Congrats on making the decision to go solar! We can't wait to welcome you to the Sunrun family!

Apr. 15th, 2019

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Jed Kapaa, HI

They seem to send refunds and communicate with me and I haven't needed anything else.

7 years ago

Reply from Sunrun

Thank you for your review Jed. We are happy to see that you've received the necessary communication. If you have questions, just remember we are a phone call away. Thank you for taking the time to leave this review. Power Forward!

Apr. 15th, 2019

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Wai Sacramento, CA

The equipment operates so far so good and the installation went on well.

7 years ago

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