Sunrun: Read 3,933 User Reviews From Real Homeowners

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Verified Customer

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Keith Truehart

Easy system for payment and good service as needed

6 years ago

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mike

one time slow response to clear and reset inverter.

6 years ago

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Steve M

Hard to get customer support when problems arise

6 years ago

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Charles

I ask the question on how to get battery backup twice with no answer back

6 years ago

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BC

Installatin wason time and product works well.

6 years ago

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Tim Johnson

they help with trimming my trees, negitive is the lease

6 years ago

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Frank Port Deposit, MD

Not much interaction at this point. What I have seen so is what I except

7 years ago

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Tom Castaldo

On time install, quality product and reasonable pricing.

7 years ago

Reply from Sunrun

Hello Tom, we are ecstatic to hear that you're happy with your product and happy to see you are happy with your prices. Let's create a planet run by the sun!

May. 4th, 2019

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Verified Customer

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Richard Inman

Hard to get on phone. Was promised critter guards. No guards.

7 years ago

Reply from Sunrun

We want to make sure we are there when you need us. We are so sorry to hear that was not the case, feel free to private message us your contact information and we will have a representative reach out to you and address your critter guard concerns.

May. 4th, 2019

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Verified Customer

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Poor

I really don't find that it worked much after September/October

7 years ago

Reply from Sunrun

Hello, Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving. Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving.

May. 4th, 2019

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Verified Customer

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Kwayne Tucson, AZ

Good product, reasonable price. Fast & courteous responses.

7 years ago

Reply from Sunrun

We appreciate the shout-out for your sales rep and our team! We love hearing from our customers that are no stranger to solar.

Apr. 15th, 2019

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Verified Customer

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Rick Wallrath Waukesha, WI

Good technology. Installation was protracted.

7 years ago

Reply from Sunrun

Hello Rick W. Thank you for your feedback on our technology, we love to hear you are satisfied. We apologize if the install took longer than expected, but we are ecstatic you are helping us create a planet run by the sun!

Mar. 11th, 2019

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Anonymous Clovis, CA

good Customer Service and Quality product

7 years ago

Reply from Sunrun

Thank you for leaving this wonderful review, let's create a planet run by the sun!

Mar. 11th, 2019

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Verified Customer

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Home owner

Don't seem to be saving any money. I'm trying to give it some time.

7 years ago

Reply from Sunrun

Hello, Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving.

Feb. 21st, 2019

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Verified Customer

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Nicole Inman, SC

Not keeping their word on promises on the guarentee of their products solar production

7 years ago

Reply from Sunrun

Thank you for your communication, Nicole. We are disheartened to hear that this was your experience with Sunrun. We strive to keep our word and promises especially when it comes to maintaining our system. We understand the importance of a working system if you were like to address this in detail. Please private message us with your contact information. We will reach out to you.

Feb. 12th, 2019

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Verified Customer

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Jim Tucson, AZ

good to work with but want to see cost during winter.

7 years ago

Reply from Sunrun

Hello Jim, thank you for taking the time to leave this review. Remember that solar is seasonal. The panels will produce more during the sunnier months and less during the winter. Over the course of 12 months, you will still be saving. We are excited to have you and welcome you to the Sunrun family.

Sep. 18th, 2018

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Wei Yuan Kapolei, HI

Sometime they aren't very responsive in resolving trouble tickets.

7 years ago

Reply from Sunrun

Hello Wei Y. Thank you for your feedback. We are sorry if the service call took longer than you expected. The good news is you're protected by the performance guarantee policy since you're leasing the system.

Sep. 18th, 2018

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Verified Customer

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Anonymous Schnecksville, PA

Liked Mike F very much and his presentation

7 years ago

Reply from Sunrun

Thank you for your shout out to Mike F. We pride ourselves in having amazing sales reps that can guide our customers seamlessly through the process of going solar. Thank you for taking the time to leave this review, and helping us create a planet run by the sun.

Sep. 18th, 2018

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Verified Customer

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Carol Izral Las Vegas, NV

Problem with billing in the past, okay now

7 years ago

Reply from Sunrun

We are happy to hear the issue with your billing was resolved, it's important for us to make sure we resolve any issues you have. We appreciate you taking the time to leave a review and help us create a planet run by the sun.

Sep. 11th, 2018

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Verified Customer

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Anonymous Rock Hill, SC

Please upgrade your iOS app! Save id / allow me to stay logged on

7 years ago

Reply from Sunrun

Hello, thank you for your feedback. We appreciate this information and will be directing this to the appropriate department.

Sep. 4th, 2018

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Verified Customer

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Simon Qiang Yu La Palma, CA

I have been waiting for one year for the complete of installation. it was done, but I cannot use it at all.

7 years ago

Reply from Sunrun

Thank you for your feedback Simon Q. We appreciate your patience while we work towards a resolution. I see you called on August 27th, and we were expecting the battery to arrive so we can replace it. Feel free to private message me to provide you with more updates.

Sep. 6th, 2018

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Verified Customer

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Satisfied Customer Rancho Palos Verdes, CA

Overall a good company. Quality for service provided

8 years ago

Reply from Sunrun

Thanks for sharing! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power Forward! #savewiththesun

May. 22nd, 2018

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Verified Customer

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Peter BP San Diego, CA

Flawless from sales, install and follow up

8 years ago

Reply from Sunrun

We love to hear this, Peter BP.! Thank you for taking the time to share! Our aim is to provide the best customer experience. That means, being your guide to everything solar when you first meet with us. Then, meeting all expectations while being organized, professional, and communicative. So lucky you're a member of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward!

May. 22nd, 2018

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Verified Customer

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Will H

Incorrect installation followed by slow response in corrections

8 years ago

Reply from Sunrun

Hello Will H. We are thankful for your feedback. We apologize if the delay in response caused any issues or inconvenience, this is not the Sunrun norm. Thank you for taking the time to rate us, and we are happy to see you are a part of the Sunrun family! Power forward.

May. 15th, 2018

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Verified Customer

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Hawaii

Good company but the sub they used is disappointing

8 years ago

Reply from Sunrun

Thank you for your feedback. This is not the Sunrun norm, and we would love an opportunity to review what went wrong here so that we may provide the necessary feedback to our team.

May. 11th, 2018

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Verified Customer

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Peter Chavez

Sales person was awesome. Install and workmanship was fair.

8 years ago

Reply from Sunrun

Thank you so much for sharing your experience, Peter C. This is such a wonderful review. We are so grateful for our customers. We love to hear about the experience.

May. 10th, 2018

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Verified Customer

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Marcell

Good product and customer service good value for your money

8 years ago

Reply from Sunrun

Thank you for your review, Marcell. We appreciate you taking the time to share your great experience! We are customer obsessed which is why we want to make sure you as a customer feel valued!

May. 4th, 2018

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Verified Customer

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Josie

They did a very good job,but it Was slow

8 years ago

Reply from Sunrun

We love to hear this great feedback Josie! Thank you for taking the time to share!

Apr. 16th, 2018

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Verified Customer

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Ten-China hsiao

Good in general, few mistakes at beginning g

8 years ago

Reply from Sunrun

That's what we love to hear! Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!

Apr. 16th, 2018

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Verified Customer

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Sun Lover

After one year the monthly bill from Sun Run was increased

8 years ago

Reply from Sunrun

Thanks for the communication. As you stated, there was an increase, depending on what agreement you are on there can be a yearly escalator. This is brought up during the proposal and is on the first page of the agreement. Please reach out to us if you have any questions or would like a copy of the agreement.

Apr. 13th, 2018

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Verified Customer

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Mike Carnemolla

I feel i was mislead with pricing and the first 2 months ive had solar ive paid more money than i would without solar

8 years ago

Reply from Sunrun

Thank you for your communication, Mike C. We strive to deliver an individualized customer experience that exceeds your expectations! That's exactly why, we invest in the best talent, and actually employ our project management staff directly. Additionally, quality and reliability are major values we uphold, so exceeding your expectations is possible. To understand you believe otherwise is disheartening!

Apr. 13th, 2018

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Verified Customer

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Time will tell

Not seeing much change in electricity bill

8 years ago

Reply from Sunrun

We appreciate your feedback. If you would like Sunrun to run a savings analysis we can certainly do that as long as you have had the system over 1 year. This helps determine any change in usage and your cumulative savings.

Apr. 11th, 2018

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Verified Customer

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Denise Morel

The people that actually installed and did the service were great.

8 years ago

Reply from Sunrun

Thank you for the great feedback Denise, we are ecstatic to welcome you to the Sunrun family! Power forward!

Apr. 5th, 2018

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Theodoro Fleming The Bronx, NY

I signed up for free with them. They just had a really good work ethic and track record.

8 years ago

Reply from Sunrun

Hello Theodoro F! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience!

Apr. 5th, 2018

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Lisette

These solar work for me! Saving so much money! Great investment..

9 months ago

Reply from Sunrun

Thanks for your review, Lisette! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Aug. 12th, 2025

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jiawen liu Aiea, HI

I chose Sunrun because I needed it, The installation team is also very professional.👍👍

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Jiawen! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 23rd, 2024

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Juli C Lasselle Richmond, CA

Everyone I've dealt with has been professional, punctual, and communicative about the process.

1 year ago

Reply from Sunrun

Your review brightened our day, Juli! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Oct. 29th, 2024

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Bob Saddler

From sales to installation and a year of functioning, everything has been 100% great!

1 year ago

Reply from Sunrun

Bob, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Sep. 16th, 2024

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Von

Associate kindly spent time answering all my questions and followed up the next day too.

1 year ago Edited August 2, 2024

Reply from Sunrun

We're thrilled you had a good experience, Von! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 2nd, 2024

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Verified Customer

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rousher rousher

The people that came onsite were very professional. They kept me informed of what was going on.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Rousher! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jun. 5th, 2024

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A A

Sunrun’s people were amazing to work with. The county of Hawaii was slow with permitting.

2 years ago

Reply from Sunrun

Thanks for your review, A A! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 15th, 2024

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jose MARTE QUITERIO

Great, I did a good decision last year when I sign the lease with sunrun, it's my opinion

2 years ago

Reply from Sunrun

Your review brightened our day, Jose! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 15th, 2024

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Valerie Young

Almost immediate help with the battery function. The Tech, Joseph, fixed the problem.

2 years ago

Reply from Sunrun

This is awesome, Valerie! Your positive feedback is like a ray of sunshine to us. We're so happy Joseph was able to help you! Thanks for choosing us!

May. 1st, 2024

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Verified Customer

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Roseann Bailey

It was very easy and to get set up and we now have a credit on our electricity bill.

2 years ago

Reply from Sunrun

Roseann, we're so delighted to hear that you're getting a credit with solar. We hope you continue to enjoy the benefits of clean energy for years. Thanks for helping us create a planet run by the sun!

May. 1st, 2024

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Janet Estevez

They made the process very easy. The reps were professional and were available when needed.

2 years ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Janet!

Apr. 30th, 2024

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Verified Customer

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Malou Carlos

I will recommend Sunrun to any one who wants a solar equipment. It is really a good value.

2 years ago

Reply from Sunrun

Thanks for your review, Malou! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 30th, 2024

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Christine Rogers

2 years ago

Reply from Sunrun

Thanks for your review, Christine! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 2nd, 2024

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Danny Starkey Riverhead, NY

Very professional. Courteous. Flexible. All in all a easy transition. Great job sunrun

2 years ago

Reply from Sunrun

Your review brightened our day, Danny! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jan. 12th, 2024

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Lucy McCormick Irvington, AL

They made it super easy. They are very knowledgeable and answered all my questions.

2 years ago

Reply from Sunrun

Lucy, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jan. 3rd, 2024

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Verified Customer

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Gary Wenger Las Vegas, NV

The support staff was horrible. They did not respond to my emails and text messages always telling me I will get back to me but never answering my questions. The installation process to getting online took over four months.

2 years ago

Reply from Sunrun

We are so sorry to hear this, Gary and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your case.

Dec. 18th, 2023

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