Sunrun: Read 3,816 User Reviews From Real Homeowners

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Verified Customer

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Paul San Marcos, CA

I haven't received imput on how the system is functioning

6 years ago

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Ray malone Schaumburg, IL

They haven't fix the problems they caused a year ago

6 years ago

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Robert petrillo Tuckerton, NJ

UIt seems I am paying the elctric company and sunrun for the solar service.

6 years ago

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Verified Customer

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don't do it

poor communication and lack of follow through

6 years ago

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Frederick Moore

They promise you a gift card and don't give it out

6 years ago

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Joe Dixon, CA

setting up a monthly payment plan was difficult

6 years ago

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esther

because my bill is very high and have 21 panels ??

6 years ago

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Unhappy Trabuco Canyon, CA

They don't deliver on their promises - follow-up is horrible

6 years ago

Reply from Sunrun

Hello, we are saddened to hear about your experience. Please private message us your contact information. We want to address your concerns.

Apr. 2nd, 2019

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Verified Customer

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Fix your app!!!! Bonsall, CA

The installation was good. The app is horrible.

6 years ago

Reply from Sunrun

Thank you for your communication, we have provided your feedback to our leadership team.

Apr. 2nd, 2019

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Verified Customer

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Unhappy customer West Columbia, SC

This is the worst mistake switching I pay more money with sceg my bills are ridiculous I hate solar

7 years ago

Reply from Sunrun

Hello, we are extremely saddened to hear this was your experience. This is not how we do business. We will share this experience with our leadership team, thank you for your communication.

Feb. 20th, 2019

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Verified Customer

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Anonymous El Mirage, AZ

They dont follow through with what they say

7 years ago

Reply from Sunrun

Hello, we are sorry to hear your expectations have not been met, this is nor the Sunrun norm. Please reach out to us, we would be more than happy to review your issue.

Sep. 13th, 2018

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Verified Customer

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DB Corona, CA

Customer Service is lacking in my opinion

7 years ago

Reply from Sunrun

Thank you for bringing this to our attention, DB. We sincerely apologize for the lack of communication and service surrounding this matter.

Sep. 4th, 2018

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Verified Customer

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Lost my trust

The product is great but the promises are empty

7 years ago

Reply from Sunrun

Hello, this is not the Sunrun norm, and we would love an opportunity to review what went wrong here so that we may provide the necessary feedback to our team.

May. 4th, 2018

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Ravi Sindha

No dislike , I liked everything from the beginning to the point of activation

1 year ago

Reply from Sunrun

Thanks for your review, Ravi! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 23rd, 2025

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Jay Convocar

Excellent experience from sales, to installation, inspection and activation

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Jay! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 26th, 2024

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Robert Figliuzzi

Michael E has always been there to answer all of our questions.

1 year ago

Reply from Sunrun

Robert, big thanks for sharing this with us! We’re over the moon to hear that Robert was attentive and was able to answer your questions. Your engagement contributes significantly to our mission of creating a planet run by the sun

Nov. 19th, 2024

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James Alexander

We liked the whole experience. Sales and service were excellent.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, James! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 8th, 2024

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Laudelina Marina, CA

I am a regular Costco customer and when Rebecca Oswald called me I was sold . He

1 year ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Laudelina!

Oct. 29th, 2024

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T W

Since our panels were installed in 2016, no true up bill. Awesome company.

1 year ago

Reply from Sunrun

Thanks for your review, TW! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 25th, 2024

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Lisa Larsen Katy, TX

Longevity of company. Customer service is good. Communication is good.

1 year ago

Reply from Sunrun

Your review brightened our day, Lisa! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Oct. 23rd, 2024

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Timothy

I thought I would have more $0 bills on my electricity bill through Eversource.

1 year ago

Reply from Sunrun

Thanks for your review, Timothy! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 16th, 2024

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Sandy

I wish y’all would get the payment for recurring as a credit card.

1 year ago

Reply from Sunrun

We appreciate your feedback, Sandy, and want to make things as easy as possible for our customers. We have relayed this feedback to our development team. Thank you!

Oct. 9th, 2024

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Charles Lee

Extremely professional and easy to talk to the service tech are professional.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Charles! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 7th, 2024

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Rodney Blouch

Most favorable terms of all those providers I interviewed.

1 year ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Oct. 3rd, 2024

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Verified Customer

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Jim & Mary

Ease of procedure and quick process of documents and installation.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Jim & Mary! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 20th, 2024

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Dejon Kelly

Sofar so good. I wish everything would have been turned on faster but I know it takes time.

1 year ago

Reply from Sunrun

Thank you for your review, Dejon! Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Aug. 21st, 2024

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Christopher Zelasko Kailua, HI

Good job with options and information. Really like to company.

1 year ago

Reply from Sunrun

Christopher, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Aug. 17th, 2024

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Jeff Marlatt

Delayed installation was due to slow city permitting process.

1 year ago

Reply from Sunrun

Thank you for letting us know, Jeff. If you need additional help with installation, please send us an email at resolutions@sunrun.com

Aug. 5th, 2024

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Brad Puu

The rep was very knowledgeable and taught me a lot about how solar works.

1 year ago

Reply from Sunrun

Thanks for your review, Brad! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 31st, 2024

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Verified Customer

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Laurie Sykes

The information given is upfront, clear, and easy to understand.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Laurie! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 31st, 2024

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Laura Allman

Support has been great, but how much I would pay monthly was not made clear during sales meeting.

1 year ago

Reply from Sunrun

We appreciate your positive feedback, Laura, and we are so happy to hear that you had a great experience. Thank you for being part of our Sunrun family!

Jul. 25th, 2024

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Verified Customer

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chlevine

Very responsive, professional and completed the job as promised.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, chlevine! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jul. 13th, 2024

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Cameron Mason

Service from the salesperson Fernando P. and a safe high quality installation.

1 year ago

Reply from Sunrun

Cameron, your feedback is truly valuable to us. We are overjoyed to learn that Fernando, our representative, made your solar experience exceptional. Thank you for being part of our Sunrun family.

Jun. 5th, 2024

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Antonio chaves

This system was the best improvement that we ever did so far

1 year ago

Reply from Sunrun

Your review brightened our day, Antonio! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 30th, 2024

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Verified Customer

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William Nelson

Customer service has been 👍. Quality of product has been great

1 year ago

Reply from Sunrun

Thanks for your review, William! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 16th, 2024

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Verified Customer

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Keith Leighton

Super helpful - very easy process, and very supportive since the install.

1 year ago

Reply from Sunrun

Thank you for taking the time to share your experience, Keith. We are overjoyed to learn that our team was supportive and attentive during the entire process and made your solar experience exceptional. Thank you for being a part of our Sunrun family.

May. 15th, 2024

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Verified Customer

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Dale Henry

I stall the unit and don't worry, work or do anything to it.

1 year ago

Reply from Sunrun

This is awesome, Dale! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

May. 8th, 2024

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Verified Customer

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Mitzi Watson

Great customer service. Process explained well. Work done in a timely manner

1 year ago

Reply from Sunrun

We're so happy to hear that you had a good experience with us, Mitzi! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

May. 1st, 2024

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Bruce Ellington

System works great. Cost of electricity is amazing compared to my neighbors.

1 year ago

Reply from Sunrun

Thanks for your review, Bruce! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 1st, 2024

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Kim Fox

We absolutely love this program and love our new electric bills

1 year ago

Reply from Sunrun

Thanks for your review, Kim! We're so delighted that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 1st, 2024

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Verified Customer

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Cameron

Service was great! Exceeded my expectations every step of the way.

1 year ago

Reply from Sunrun

Your review brightened our day, Cameron! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

May. 1st, 2024

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Verified Customer

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Pierre Myrtil

I am very Happy with Sunrun, everything is working fine. Thank you Sunrun.

1 year ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Pierre!

Apr. 30th, 2024

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Verified Customer

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Paul Oettinger

Sunrun delivers on their promise and has great value for the money.

1 year ago

Reply from Sunrun

Thanks for your review, Paul! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 23rd, 2024

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Verified Customer

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Rosalynn Perez

Its so refreshing to work with a team of professionals from start to finish!

1 year ago

Reply from Sunrun

Thanks for your review, Rosalynn! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Apr. 23rd, 2024

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Verified Customer

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Marco Martinez

Excellent customer service. System work great. A lot of savings in energy.

1 year ago

Reply from Sunrun

This is awesome, Marco! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Apr. 23rd, 2024

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Verified Customer

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Elizabeth Johnson

Easy to deal with, very good communication and follow through.

1 year ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, Elizabeth! We are so happy to hear that you had a smooth experience throughout the entire process. We appreciate you sharing your feedback with others. Thank you so much!

Apr. 20th, 2024

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Oluwatoyin Adeyemi Oyetunji

Easy payment and , monthly fixed rate....that suitable for my family

2 years ago

Reply from Sunrun

Oluwatoyin, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Mar. 6th, 2024

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Richard Studio City, CA

Terese ability to explain the product and its benefits is why we chose Sunrun.

2 years ago

Reply from Sunrun

Your review brightened our day, Richard! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider.

Mar. 4th, 2024

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DOUG KORN Escondido, CA

Great service. A very professional and clean installation was done.

2 years ago

Reply from Sunrun

Your review brightened our day,Doug! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Feb. 12th, 2024

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Verified Customer

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Rohit Sharma San Anselmo, CA

Really good customer experience right from sales through installation.

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Rohit! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 12th, 2024

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