Sunrun: Read 3,568 User Reviews From Real Homeowners

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T. Liu New Britain, CT

The system just turned on a few days ago.

8 years ago

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William Franklin Square, NY

The service was excellent and I enjoy it.

8 years ago

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Robert Greenberg Brentwood, NY

My system was down for 10 weeks . Very poor customer service .They told me 2 weeks ,then four then we don't know.

8 years ago

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Haidy Behman

I have tried several times to contact them. They respond 50% of the time. Tell you they will call back but never do.

9 years ago

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Taylor Siren Gilbert, AZ

Sunrun saves you money and also benefits the environment!

7 years ago

Reply from Sunrun

Thank you so much for sharing your experience Taylor S. This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company. If you know anyone else who could benefit from going solar, be sure to take advantage of our referral program by visiting

Jun. 25th, 2018

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John

I question if solar really saves me money.

1 year ago

Reply from Sunrun

Hello John,
My name is Aulana and I am apart of the Social Media Team here at Sunrun. Please provide us with more details regarding your review and your service address so we can request an Expert to assist you.
Thank you,

Aulana

Sep. 14th, 2024

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Nancy Burrus Sacramento, CA

Our bill is higher than when we didn't have solar. The customer service is terrible!!

1 year ago

Reply from Sunrun

Thank you for bringing this to our attention, Nancy! Monthly savings will vary depending on your usage, but we would be more than happy to take a closer look at this for you to ensure that you are enjoying the full benefits of going solar. Be on the lookout for a private message from us, requesting additional account information so that we can get a Specialist personally assigned to your case.

Mar. 6th, 2024

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Jermaine senior Jamaica, NY

This company is a fraud please stay away from Sunrun they will have you pay for their mistakes.

6 years ago

Reply from Sunrun

Hello Jermaine S. We are sorry to hear you are having a poor experience. We would like to assist in a resolution please private message us your contact information and we can reach out to you.

Mar. 25th, 2020

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Irving Astmann Pleasanton, CA

Lacking in technical information and references

6 years ago

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Brent Fallbrook, CA

They never contacted me to get a quote, therefore they get 1 star but should be zero.

6 years ago

Reply from Sunrun

Hello Brent, we are sorry to hear you have not been contacted. Please private message us your contact information, we will contact you immediately.

Mar. 26th, 2019

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Camillieri Delray Beach, FL

I never got even one response when asking for prospective installers in my state

6 years ago

Reply from Sunrun

Hello Camillieri. We are sorry you were not reached out to. This is not the Sunrun norm. Feel free to send me your information, we can investigate and provide further information.

Dec. 27th, 2018

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Lipps Oakland, CA

We can't get anyone from Sunrun to talk to us. We have a problem and no support.

6 years ago

Reply from Sunrun

Hello Lipps. We are saddened to hear you are not able to contact Sunrun. Please private message your contact information, and we will have a Specialist reach out to you!

Dec. 19th, 2018

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Mike Villa Park, CA

Not truthful bad experience salesman was making fakes statement

7 years ago

Reply from Sunrun

Hello Mike, thank you for your communication. We are sorry to hear about your dissatisfaction regarding the consultation with the sales rep. This is not the Sunrun norm, and we want to take the chance to clear up the situation. Please private message me your contact information and a Specialist will reach out to you.

Nov. 28th, 2018

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Daniel Dias

refused to send me hard copy of proposal in the mail for me to review

7 years ago

Reply from Sunrun

Hello Daniel D. This is not the Sunrun norm, and we would love an opportunity to review what went wrong here so that we may provide the necessary feedback to our team. Please private message me your contact information and we can communicate with your sales rep. Thank you for your feedback.

Jun. 13th, 2018

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Jack Orlando, FL

Rep was not aware of tier 2 limits put in by Duke

7 years ago

Reply from Sunrun

Thank you for your feedback, Jack. Our aim is to provide a customer experience that meets your expectations! We would be happy to further investigate this matter. Please private message us your information and a Specialist will reach out to you and go over any questions you may have.

Feb. 6th, 2018

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ART SAUER Danbury, CT

SYSTEM UNDER PERFORMS CONTINUOUSLY . TECH SAYS SYSTEM SHOULD NEVER BEEN INSTALLED DOES NOT MEET REQUIREMENTS.ALL I GET IS A RUN AROUND. IF THIS COMPANY APPROCHES YOU RUN DON'T LOOK BACK KEEP ON RUNNING IF YOU DON'T YOU WILL REGRET IT. BE FOREWARNED

7 years ago Edited September 14, 2021

Reply from Sunrun

Hello Art S, thank you for providing feedback and giving us a chance to fix this. This is frustrating, and not the standard Sunrun customer experience. We would like you to be happy with your solar. We can have a Specialist reach out to you and look into this further. Please private message us your detailed information so with the necessary details. If you're willing to give us another chance, we can figure this out together!

Jan. 26th, 2018

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Scott Beach Haven, NJ

Price was high, their sales rep was competent and showed up on time

8 years ago

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Anonymous El Mirage, AZ

Project suppose to be finished and turned on over a month ago

8 years ago

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Denise 8043

good at first then the service went downhill fast. Horrible company Im sorry I referred it friends

8 years ago

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JOHNNY 85377

POSITIVE EXPERIENCE THROUGHOUT PROCESS TO DATE.

8 years ago

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Stay Away 93312

The customer service is very bad and will take forever to hear back from Sunrun's support members.

8 years ago

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Zoe Watt Adelanto, CA

took 1 1/2 years to install and there are STILL issues!!! would NOT recommend this company!

8 years ago

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Jason Doremus Darlington, SC

Promised me 85% nowhere close , my electric bill is higher now than before! A scam!!

8 years ago

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Steve Nebel Sun City, AZ

You really don,t want me to rate you. Billing is a major problem. Have a nice day.

8 years ago

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Glenn Kelly Phoenix, AZ

High $/kWh, less efficient/effective panels, multiple inverters.

9 years ago

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Bertram Wong Kailua Kona, HI

They do not do what theysay . They say thing and do something else cant trust them

9 years ago Edited September 14, 2021

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Steve Gist

Not service no follow thurno completing of task worst ever service

1 year ago

Reply from Sunrun

Steve, we’re genuinely apologetic for the difficulties you’ve faced. We’re here to support you, and we invite you to share more details with us. If you could send us a message containing your service address and a brief summary of the issues you’re dealing with to resolutions@sunrun.com, we’d be grateful. Once we have a better idea of what you are having issues with, we can personally assign an Expert to your case that can help. Thanks!

Dec. 3rd, 2024

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Kempers Rio Verde, AZ

Dop not want to do business with me because SunRun does not like my Utility

6 years ago

Reply from Sunrun

Hello Kempers. We are sorry to hear you that you are not part of the Sunrun family, that is disheartening to hear. We work with a variety of Utility companies we can look at your situation in detail to see why were are not able to partner with them. Please feel free to private message us your contact information to reach out to you.

Mar. 27th, 2019

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andy safarik Tybo, NV

They never contacted me when I was told that they would in 48 hours

6 years ago

Reply from Sunrun

We certainly hate to hear this Andy. We want to help with your situation and initiate our goal of providing a positive customer experience. Please private message us your contact information and we look into this further for you.

Jan. 23rd, 2019

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DRKORAK Las Vegas, NV

I applied my information twice online and never received a call or an email.

7 years ago

Reply from Sunrun

Hello, we are so sorry to hear this was your experience. This is not the Sunrun norm. It's disheartening to hear your sales experience was not great. Please feel free to private message me and we will be more than willing to work with you. Thank you for your feedback.

Dec. 10th, 2018

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walter g maple

i was never contacted yet still waiting to hear offer and get hooked up

7 years ago

Reply from Sunrun

Hello Walter Q. We are not happy to hear that this has been your experience. We want to make sure your questions are being addressed. Feel free to private message me your contact information and I will gladly have someone reach out to you.

Dec. 5th, 2018

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Chris Redding, CT

They cancelled 1hr prior to the meeting and never called back to reschedule

7 years ago

Reply from Sunrun

Hello Chris, thank you for reaching out. We strive to always provide outstanding service. In keeping with this, operating with the highest level of integrity happens without question! This is not the Sunrun norm and we have provided your feedback to the designated department.

Jul. 26th, 2018

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See above

That act like car salemen, must be on commission

7 years ago

Reply from Sunrun

Thank you for your communication, providing a one-of-a-kind customer experience that fits in with your expectations is what we strive for. We are so sorry to hear this was not the case, it is very disheartening. Please provide your contact information so we can have someone follow up with you immediately!

Jun. 21st, 2018

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Doug A

Product Sales are too hardcore. Too much like timeshare.

7 years ago

Reply from Sunrun

Thank you for your feedback Dough A. We apologize if our sales representative came on too strong, because this is not how Sunrun treats potential customers. We will share this feedback with our sales leadership team.

Jun. 13th, 2018

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Patrick

Never heard back from them after requesting 2 different times

7 years ago

Reply from Sunrun

So sorry to hear this! Please send us a private message with your full name and phone number, so that we may locate your information and get back to you! Thank you for your feedback.

Jun. 13th, 2018

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Dissatisfied

Never responded to my request for contact. Went with another company.

7 years ago

Reply from Sunrun

We are so sorry to hear about this, it's very disheartening because we work hard for the potential customers looking to go solar. This is not the Sunrun norm, and we apologize this was your experience.

Jun. 13th, 2018

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Curt Wegener

Submitted information for a solar system and never heard from them

7 years ago

Reply from Sunrun

Thank you for your feedback, Curt. This is not the typical customer experience and we provided this feedback to the sales leadership. We want to take this chance to turn things around for you, feel free to private message me your contact information.

Jun. 13th, 2018

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John

Many financial questions prior to getting any product information

7 years ago

Reply from Sunrun

Thank you for reaching out, John. We are sorry to hear that this was your experience with Sunrun. This is not the Sunrun norm. Thank you for taking the time to provide us feedback.

Jun. 13th, 2018

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Tina

Not willing to work with people who don't have good credit

7 years ago

Reply from Sunrun

Thank you for your communication, Tina. This is not the typical customer experience and we provided this feedback to the sales leadership. Thank you for the feedback.

Jun. 13th, 2018

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Rich B Peoria, AZ

They left no proposal and i still have not heard back from them.

7 years ago

Reply from Sunrun

Hello Rich B. Thank you for your communication, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for. We are so sorry to hear this was not the case, it is very disheartening. Please provide your contact information so we can have someone follow up with you immediately!

Jun. 6th, 2018

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tony Las Vegas, NV

The sales person was ill informed and did not know her product

7 years ago

Reply from Sunrun

Thank you for reaching out, Tony. We are sorry to hear that this was your experience with Sunrun. This is not the typical Sunrun experience, our drive is to make solar hassle-free by being attentive when explaining the product to our potential customers. This feedback will be shared with our sales leadership team. Thank you for your feedback.

Jun. 6th, 2018

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Staci Portland, OR

Constant billing issues since taking over the lease of previous homeowner.

7 years ago

Reply from Sunrun

Hello Staci, thank you for your feedback. We strive for a seamless service transfer when you are purchasing a home that has our solar panels. We are so sorry to hear you are experiencing billing issues, this is certainly not the Sunrun norm. We'd be more than happy to review the billing issue and assist you. Please private message us your contact information. Thank you for helping run a planet run by the sun.

May. 23rd, 2018

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Verified Customer

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poor Honoka'a, HI

couldgive mea straight answer to qusetions

7 years ago

Reply from Sunrun

Hello, it is important to us to make sure any questions are answered. We are sorry this was not your case, it is disheartening. We strive to always provide outstanding service, and we want to turn this experience around. Please private message me your questions and contact information, I will be more than happy to respond.

May. 15th, 2018

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J Maricopa, AZ

Never head back from them when I placed request for info. No email no nothjng

7 years ago

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Best Solar Companies 92399

Nice salesman but inferior product and higher price

8 years ago

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Rob 11702

Seemed positive but big let down in the end.

8 years ago

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Dwight Randall

Prolonged installation process. Poor customers service

8 years ago

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Jim Kershaw Yuba City, CA

Extreme lack of product knowledge by your sales rep.,

6 years ago

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Trish Howell Concord, CA

They never got back to me, my request was ignored.

7 years ago

Reply from Sunrun

Thank you for bringing this to our attention, Trish. We sincerely apologize for the lack of communication and service surrounding this matter. Please rest assure this is not how we do business and we'll work to turn this experience around. We've shared your experience with our leadership team.

Nov. 28th, 2018

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Kyle Nicotre Clifton, TX

I emailed them and never heard from them.

7 years ago

Reply from Sunrun

Thank you for reaching out Kyle N. We apologize you were not reached out too, this is not the Sunrun norm. Please feel free to private message your contact information, or go to there's a chat team online that can assist.

Aug. 21st, 2018

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